789 It Helpdesk Jobs - Page 8

Helpdesk Engineer Gujarat, Gujarat, India Job Description Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management Basic knowledge on Networking Candidate should have good communication skills. Working experience in IT Helpdesk tools. Candidate should be Graduate/Diploma or equivalent with Good Software Knowledge in MS desktop OS, email clients and other Standard desktop Applications. Excellent Communication skills Required Skills desktop Reference Code180690

Helpdesk Engineer Noida, Uttar Pradesh, India Job Description Note: salary range 23000 take home salary Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management Basic knowledge on Networking Candidate should have good communication skills. Working experience in IT Helpdesk tools. Candidate should be Graduate/Diploma or equivalent with Good Software Knowledge in MS desktop OS, email clients and other Standard desktop Applications. Excellent Communication skills Required Skills desktop Reference Code179472

Helpdesk Engineer Mumbai, Maharashtra, India Job Description Job Description Candidate should be capable of handling L1 Support. In depth knowledge of desktop/laptop/workstation hardware and peripherals Good troubleshooting and diagnostic skills on variety of hardware. Good administration and troubleshooting skills on Windows 10 Operating System Basic Knowledge and trouble shooting skills on Microsoft O365. Installation, Configuration, Troubleshooting and support for Microsoft Outlook/ Email on Laptops and Mobile Phones Installation, Configuration, and support for Mobile Apps Installation of various Engineering Software Good documentation skills. Call logging, Recording and Inventory Management Basic knowledge on Networking Candidate should have good communication skills. Working experience in IT Helpdesk tools. Candidate should be Graduate/Diploma or equivalent with Good Software Knowledge in MS desktop OS, email clients and other Standard desktop Applications. Excellent Communication skills Required Skills desktop Reference Code180695

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Experience: Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

About the organization Incorporated in Jul 2022, State Bank Operations Support Services is a wholly owned subsidiary of SBI for providing Operations Support Services to SBI. Description of Role Providing support to FOS through calls/ emails, register cases in ITSM and allocate technical tickets to SME's and track to closure Role & responsibilities Serve as the first point of contact for business users via the Helpdesk Call Center and Support Email channels. -Respond promptly to incoming support requests (calls and emails) from internal users regarding technical issues. -Log and categorize newly reported tickets accurately within the ITSM system based on the nature of the issue. -Perform initial troubleshooting for basic software, hardware, and network-related problems; escalate to relevant teams as required. -Download and review aging reports regularly to ensure that all open and closed tickets are appropriately categorized. Analyze ticket details to determine appropriate priority levels, and assign tickets to respective team members for resolution. -If ticket information is incomplete, communicate with the requester to gather the required details and place the ticket on hold until a response is received. -Upon receiving sufficient information, proceed with issue resolution and provide timely updates to the requester via the ITSM platform. -Guide users with step-by-step instructions to assist in resolving common technical problems or to help them access systems Preferred candidate profile Good Communication Service management Well versed with excel, application management and ticketing tool

Role - Team Lead | Technical support | Service Desk Should need to have Team lead designation Women Candidate Pref Immediate joiner or Serving notice period Exp - Min of 4 year Loc - Bangalore WFO | 5 Days working 2 days fixed off | Both way Cabs

Job Description Job Description: End Point Management Engineer As an End Point Management Engineer, you will serve as the first point of contact for customers seeking technical assistance. Your role will encompass troubleshooting a wide range of technical issues, particularly those related to Microsoft 365 (M365), providing desktop and application support, managing escalated issues, and coordinating with vendors. You will also handle users onboarding and off boarding, as well as laptop/desktop hardware issues. Experience in supporting US-based clients is a key requirement. Key Responsibilities: Incident Management: Receive and log incoming support requests via phone, email, or ticketing system. Prioritize and categorise incidents based on severity and impact. Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure. Escalate unresolved issues to higher-level support teams or vendors as needed. Document incident resolution steps and knowledge base articles for future reference. Problem Management: Identify and analyse recurring incidents to determine root causes. Implement preventive measures to minimize future occurrences of similar issues. Develop and maintain technical documentation and procedures. Customer Service: Provide excellent customer service by communicating clearly and effectively with end-users. Maintain a positive and professional attitude, even under pressure. Keep end-users informed about incident status and resolution progress. System Administration: Provide smart hand support whenever possible or coordinate with appropriate personnel for assistance. Perform troubleshooting using diagnostic techniques and relevant questions to resolve customer issues. Troubleshoot Wired, Wireless, and VPN Networks, Active Directory, Office applications, and Microsoft 365 components (e.g., SharePoint, Teams, OneDrive, Exchange). Provide desktop support to end users, including MS Outlook, M365 applications, network/local printers, backups, and desktop/laptop troubleshooting. Install and troubleshoot Desktop/Laptop Operating Systems and resolve hardware issues. Manage user onboarding and off boarding processes, including account setup and deactivation. Offer application support to end users on various software applications, particularly within the M365 suite. Manage data backups for all users. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. ITIL qualification is preferable but not essential. IT certifications (e.g., MCP, CompTIA A+, Network+, Security+) are desirable. Experience with ServiceNow, ManageEngine, or other ITSM tools is desirable. Strong knowledge of Active Directory, DHCP, DNS, Windows Server concepts, and Microsoft 365 (including SharePoint, Teams, OneDrive, and Exchange). Proven experience as a help desk technician or in End User Computing Domain as a customer support role (2+ years of experience required). Tech-savvy with working knowledge of office automation products, databases, and remote control. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve technical issues effectively. Proficiency in English with excellent verbal and written communication skills. Strong customer-oriented mindset and problem-solving skills. Must be willing to work in 24x7 environment, primarily during UK and US business hours If you are a passionate and dedicated individual with a strong technical background, we encourage you to apply for this exciting opportunity.

Position Overview We are seeking a dedicated and skilled Service Desk Engineer to join our dynamic team in Noida . This full-time position offers an annual salary of 4,50,000 and is ideal for individuals with a passion for technology and customer service. As a Service Desk Engineer, you will play a crucial role in ensuring the smooth operation of IT services and support for our clients. You will be responsible for managing incidents, service requests, and providing remote support, all while adhering to service level agreements (SLAs). Key Responsibilities Provide first-line support for IT incidents and service requests via ticketing tools. Manage and resolve incidents in a timely manner, ensuring minimal disruption to services. Communicate effectively with clients to understand their issues and provide appropriate solutions. Monitor and track service requests, ensuring they are completed within agreed SLAs. Collaborate with other IT teams to escalate and resolve complex issues. Document all interactions and resolutions in the ITSM tool for future reference. Assist in the development and implementation of ITIL processes and best practices. Provide remote support to users, ensuring a high level of customer satisfaction. Participate in training and development programs to enhance skills and knowledge. Qualifications The ideal candidate will possess the following qualifications: 2 to 5 years of experience in an IT helpdesk or service desk role. Strong communication skills, both verbal and written. Proficiency in incident management and service request management. Experience with ticketing tools and ITSM frameworks. Familiarity with ITIL principles and practices. Ability to work effectively in a rotating schedule and on-site environment. Strong problem-solving skills and a customer-oriented mindset. If you are a motivated individual looking to advance your career in IT support, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional service and support to our clients!

Hiring for International Voice, Service Desk, HP & Microsoft Support roles in Pune. Freshers & experienced are welcomed. Salary 3LPA –6 LPA + incentives. Shifts - Fix / Rotational 2 way Pick & Drop For More Info Call OR WhatsApp Ayush @ 7620801051. Required Candidate profile Any Undergrad OR Graduate Fresher OR Experienced Excellent Communication Skills in ENGLISH is required. Perks and benefits Shift Allowance. Performance & Client Incentives.

Key Responsibilities:IT Support & Troubleshooting: Assist in diagnosing and resolving IT-related issues for end-users, including hardware malfunctions, software errors, and network connectivity problems. Provide first-level support for commonly used applications such as Microsoft 365, VPN, and remote desktop tools. Document, escalate, and track IT incidents through the Service Management, ensuring timely resolution. User Onboarding & Access Management: Support IT onboarding for new employees by setting up Active Directory accounts, Office 365 profiles, and other enterprise applications. Assist in managing user permissions, email configurations, and software access based on role-specific requirements. System & Infrastructure Support: Gain hands-on experience with Virtual Desktop assignments, ensuring smooth provisioning and troubleshooting performance issues. Assist in monitoring and maintaining IT infrastructure, including desktops, laptops, printers, and network devices. Support IT security initiatives, including endpoint protection, system updates, and compliance checks. IT Asset & Inventory Management: Assist in tracking and managing IT assets, including hardware allocation, software licensing, and maintaining inventory records. Support procurement and deployment processes for new IT equipment and ensure proper asset tagging and documentation. Help coordinate repairs, upgrades, and maintenance activities with vendors and internal teams. Collaboration on IT Projects & Process Improvements: Work alongside senior IT team members on infrastructure upgrades, security enhancements, and process automation initiatives. Participate in IT-related audits, risk assessments, and policy reviews to strengthen security and compliance measures. Identify areas for improvement in IT support processes and contribute to efficiency-driven solutions. IT Documentation & Knowledge Base: Contribute to IT documentation by updating knowledge base articles, troubleshooting guides, and process manuals. Maintain accurate records of IT incidents, resolutions, and best practices for future reference. Assist in user training sessions on basic IT policies, security awareness, and self-service troubleshooting techniques. Exposure to IT Service Management (ITSM): Learn to manage IT service requests, incidents, and change requests through Service Management. Assist in categorizing and prioritizing tickets to ensure prompt resolution and minimal downtime for users. Gain experience in IT governance frameworks and industry best practices for service management.

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. Youll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What youll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other agreed channel) via ticket tools according to agreed KPIs (SLA/OLA) based on predefined Standard Operating Procedures Ensure to keep the agreed KPIs (SLA/ OLA) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Knowledge of standard software: Windows, Office, O365, Google Suite Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assist with escalations in line with company processes to ensure customer demands are met Provide active assistance with Knowledge base maintenance and improvement Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customers ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Maintain asset inventory in the client tool and documentation. What youll need Minimum 3+ years of relevant experience is required for Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Proven experience with Customer service and confidence in communication with internal and external customers Advanced understanding of IT support and IT Service Management Tools and SAP SLA and OLA orientated and can prioritize on urgency and requirements Experience of relevant business systems e.g. SAP, ITSM, SNOW Working knowledge of Windows, Office O365, Google Suite Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Demonstrates customer service abilities with Routine administrative skills Good communication skills Independent, result-oriented and structured work under pressure Analytical skills to analyze data India logistics management experience experienced with Delivery Challan and eWay bill generation for movement of goods Excellent coordinating skills with vendors About us With over 20,000 employees across the globe, we work at the heart of digitization, advising organizations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organizations, driving digital transformation, and enabling people and their businesses.

Job Posting Title: IT Assistant - Intern for ICT Support Organization. Work Location: Pune, India Your Role and responsibilities: Provide first level contact and convey resolutions to customer issues & escalate unresolved queries to the next level of support. Monitoring and maintaining local inventory of hardware & software. Need good time management, solid communication skills, and quick response. Excellent organizational, and support case management skills. Successful communicator at all levels using all media, with excellent interpersonal skills. a) Laptop preparation for new joiners, webshop assignments, manage and maintain inventory b) Work on Level 1 tasks for Service Center c) Work on Level 1 tasks for Application Lifecycle Management tickets d) Assist with townhall arrangements e) Work on requests for door access Work within Global Service Center team and get local flavor as well. Excellent written & verbal communication are a must. Readiness to work in flexible/rotational shifts. Readiness to work in rotational 24x7 support hours. Needs to be an excellent team player with positive attitude at work. Demonstrate good attitude / discipline at the workplace Respond promptly to support tickets and service requests, ensuring timely resolution and maintaining high levels of customer satisfaction. Hardware experience preferred - Experience with troubleshooting and resolving issues related to Hardware and Software. Knowledge of PC hardware both Desktops & Laptops. - Working knowledge of networking and connectivity. Software & OS - Provide first and second-level technical support to end-users on various IT issues, including but not limited to Windows 11, Office 365 applications, basic VMware topics, Outlook, Active Directory & mobile devices. Ability to diagnose and troubleshoot basic technical issues, familiarity with remote desktop applications, help desk and ticketing software. Related certifications will be an added advantage. Excellent communications skills and the ability to communicate effectively at all levels both within and outside the organization.

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients, ensuring their systems or applications are running smoothly.- Interpret client issues and design effective resolutions based on your deep product knowledge.- Maintain a high level of communication with clients, keeping them informed of progress and updates.- Collaborate with internal teams to troubleshoot and resolve complex technical issues.- Document and track client issues, resolutions, and any additional information.- Continuously update your product knowledge to stay up-to-date with the latest features and enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support principles and best practices.- Excellent communication and interpersonal skills to effectively interact with clients.- Ability to accurately diagnose and troubleshoot technical issues.- Knowledge of incident management and problem management processes.- Familiarity with ticketing systems and service desk tools.- Ability to work in a fast-paced environment and handle multiple priorities. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice SupportMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Need to be proficient in German Language- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide efficient service desk management support.- Offer timely and effective resolution to client issues.- Maintain a high level of product knowledge.- Collaborate with team members to enhance system performance.- Implement innovative strategies to improve client satisfaction. Professional & Technical Skills: - Minimum B2 Level Certification in German Language- Must To Have Skills: Proficiency in Service Desk Management.- Strong understanding of IT service desk operations.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework and best practices.- Good To Have Skills: Experience with Service Desk Voice Support. Additional Information:- The candidate should have a minimum of 2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Must have Min 1+yrs exp as a Team Leader from Voice process Technical Support / Service Desk BPO. Good Team Handling exp from Tech Support Voice process 6 days Working Fluent in English Call 8447780697 send CV monu@creativeindians.com

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Customer Service OperationsMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to troubleshoot and resolve system problems.- Document troubleshooting steps and solutions for future reference.- Provide technical support to end-users on software-related queries.- Conduct regular system audits to ensure optimal performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Strong understanding of desktop management tools and techniques.- Knowledge of troubleshooting software and hardware issues on Windows platforms.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Ahmedabad office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk ID Administration, Service Desk Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : Graduate Summary :As an Application Tech Support Practitioner, you will be responsible for providing technical support to clients and resolving their issues related to Service Desk ID Administration. Your typical day will involve communicating with clients, identifying their issues, and designing solutions based on your deep product knowledge. Roles & Responsibilities:- Provide technical support to clients and resolve their issues related to Service Desk ID Administration.- Communicate with clients to accurately define their issues and design solutions based on deep product knowledge.- Collaborate with cross-functional teams to ensure timely resolution of client issues.- Maintain accurate records of client interactions and issue resolutions. Professional & Technical Skills: - Must To Have Skills: Service Desk Management.- Good To Have Skills: Knowledge of ITIL framework.- Strong understanding of Service Desk ID Administration.- Experience in providing technical support to clients.- Excellent communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of providing technical support to clients.- This position is based at our Bengaluru office. Qualification Graduate

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Utilizing your deep product knowledge, you will accurately define client issues and design effective resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support for service desk operations.- Resolve client issues by accurately identifying and interpreting problems.- Design and implement effective solutions based on deep product knowledge.- Collaborate with clients and internal teams to ensure smooth system operation.- Maintain a high level of customer satisfaction through exceptional communication.- Continuously improve service desk operations through proactive problem-solving. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service desk operations.- Excellent problem-solving and analytical skills.- Ability to effectively communicate technical information to non-technical clients.- Experience in troubleshooting and resolving client issues.- Knowledge of ITIL framework and best practices. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Greetings from Mphasis!! We have an exciting opportunity at Mphasis for professionals like you who understand the importance of getting things right from the start especially when it comes to ITO - Service Desk (Technical Support Engineer) We're hiring for Mortgage Origination roles and would love to meet you at our Walk-in Drive in Bangalore on June 3rd & 4th, 2025. Date: 14th July, 2025 and 15th July, 2025 Timings: 10:00pm to 2:00pm Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059 Essential Job Functions: Effective Business Communication Strong time management Communication in neutral or American accent over phone and grammar skills Analytical skills Ability to follow process and procedures. Escalate unknown issues or questions without delay Prompt response to telephone calls, email, and instant message requests for technical support Operating the computer, OS and Knowledge base navigation Use of Ticketing tool Account Management / Password reset Active listening and probing skills Level 1 and 1.5 technical troubleshooting Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver) Knowledge of remote support tools, i.e., Bomgar, Remote Desktop, Citrix, Desktop Director Proficient in MS Office 2013, 2016 and must have knowledge of O365 Must have worked on Windows 7 and Windows 10 support for laptops and desktops Documents, tracks, and monitors new and open Incidents until resolution or proper escalation Knowledge of Wyse thin and zero client support, set up and connectivity Supporting issues with Printer installations, HP Print and Scan via USB Cisco VPN client support CANDIDATE SHOULD HAVE PASSPORT Immediate joiners preferred Candidates are required to bring a hard copy of their resume. Please mention HR Apoorva name on it. Date: 14th July, 2025 and 15th July, 2025 Timings: 10:00pm to 2:00pm Interview Location: Mphasis, Global Village Tech Park, Tower F, 4th Floor, Mylasandra - Pattenegere Villages, Off Bangalore -Mysore Expressway, RVCE Post, Bangalore-560059 Don't miss this opportunity to join our dynamic team at Mphasis! #technicalsupport #JobOpportunity #MphasisWalkInDrive

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.sahoo@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Technical support engineer for IT company -Uk process Qualification- any graduate Exp- min 1 yrs in UK process Salary- upto 35k + 250rs per day(for Cab) Timing- 1:30 pm–10:30 pm (5 days working) Location- electronic City,sec-18, Gurgaon Required Candidate profile Coordinate daily installation schedules and dispatch engineers accordingly Liaise with clients to confirm appointments, access requirements & job readiness Maintain accurate records of job progress

Skills Required: Knowledge of TCP/IP, DNS, DHCP, SNMP, routing, and switching Experience with NMS and ITSM tools Strong problem-solving and organizational abilities Ability to manage shift work and prioritize tasks