1304 It Helpdesk Jobs - Page 6

What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the ...

Position: IT Support Executive Location: Bengaluru Department: IT / Infrastructure Support Role Overview: We are seeking an IT Support Executive who will be responsible for managing employee access, handling IT-related queries, and ensuring smooth day-to-day operations of IT systems. The role also requires basic working knowledge of bash and PowerShell scripts, and related technologies to support in-house applications and troubleshoot system issues. Key Responsibilities: Manage onboarding of new employees by creating and managing user accounts, email IDs, and access rights across systems. Provide first-line support for IT-related issues including hardware, software, and network troubleshooti...

SUMMARY Responsible for service, maintenance, and support of technologies in Protics and Ergonomics labs. May also deliver short training and/or orientations on the use of equipment for users of the space. In addition, a major focus of the position will be ensuring safety within the Protics and Ergonomics labs and the development and administration of teaching and training resources. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Maintain and support the day-to-day operations of the Protics and Ergonomics labs and its technologies. Act as project manager for the implementation of Protics and Ergonomics Lab technologies. Coordinate technology integration with the relevant IT dep...

Role & responsibilities Design, install, and maintain a company's computer systems. They are responsible for testing, configuring, and troubleshooting hardware, software, and networking systems to meet the needs of the employer. Training staff on newly installed hardware and software systems. Ensuring security software is kept up to date. Knowledge of LAN and wireless networks. Familiarity with general OS systems, Enterprise, and Microsoft Office 365 software. Knowledge of Sharing Printer server, tally server, NAS storage device, Microsoft 365 mail exchange. Knowledge of Cisco Switch & router configuration, Fortinet Firewall, Matrix EPABX & attendance, CCTV Camera. Preferred candidate profil...

What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process – Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Hi, Role: Technical Support/ Service desk Work Location: Hyderabad Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grov...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Pune Immediate joiners preferrable Rotational shift timings Virtual mode Kathir 7845422042

Mandatory Skills Excellent Comm skill(verbal /Written) Typing skill (typing skills (Min 60 to 80 WPM)) Troubleshooting Experience: diagnosing, and resolving complex issues with SOP documents Support Experience: Familiarity with support methodologies, case lifecycles, and analytical skills for breaking down issues. Knowledge on any Ticketing tool , ITIL knowledge Exp 6+ months of experience in infra , Storage, Service Desk Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet) Associate Google Workspace Administrator certification is preferred. Role & responsibilities Preferred candidate profile

You will be responsible for handling customer interactions via telephone, email, chat, and web console, delivering excellent customer service, and setting clear expectations based on agreed processes. As part of the role, you will manage and resolve all tickets within target response and resolution times, work on rotational shifts, and demonstrate flexibility. It will be essential to take ownership of customer issues and drive them to resolution, escalating when necessary. Meeting or exceeding performance metrics for the position is also a key expectation. To excel in this role, you must demonstrate exceptional customer service and communication skills, both verbal and written. Strong proble...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the...

Standard new grad JD

Role & responsibilities Role : Application Support Specialist Location: Bangalore (Hybrid working is mandatory) Relevant Experience: 4 to 6 years Employment Type: Full-Time Interview process : L1 and L2 round About the Role:- We are seeking a dynamic and customer-focused Application Support Specialist to join our IT Operations team. This role requires a balance of strong communication skills and solid technical support expertise. You will be the first point of contact for users, handling calls, emails, and tickets, ensuring timely resolution of incidents and service requests. Key Responsibilities:- Provide first-line technical support via phone calls, email, and ticketing systems for busines...

Urgently hiring for the Associate IT Support Engineer role, Andheri East, Mumbai Please find below the job details - Work time: Rotational Shift Work Mode: Work from office Address: Etraveli India Pvt Ltd. Raiaskaran Tech Park, 6th Floor, Tower 1, Near Sakinaka Metro Station, Andheri Kurla Road, Andheri (E) Sakinaka. Mumbai-400072. Contact Person : Diya Jindal || 8956250662 Requirements Strong troubleshooting and diagnosing skills to resolve technical issues. 3-5 years of experience in a similar role. Knowledge of computer hardware and network troubleshooting. Great analytical and problem-solving skills help in resolving the issue faster. Should have knowledge of any IT support/Service desk ...

Technical Customer Care Executive Type: Full-time Location: Mumbai Position Overview: We are seeking a proactive and technically skilled Technical Customer Care Executive to join our support team, responsible for providing exceptional customer service and technical support for both software and hardware products. You will be the first point of contact for our users, troubleshooting issues, resolving technical problems, and ensuring high levels of customer satisfaction. Responsibilities: Provide first-level technical support via phone, email, or remote desktop tools. Very well acquainted with reporting service desk application like call desk or Salesforce. Diagnose and resolve issues related ...

Dear Candidate, Greetings from Movate Technologies!!! We are hiring for Technical Support Engineers for Hyderabad location. Role- Technical Support Engineers Exp- Fresher Shift- 24/7,,WFO Location Hyderabad Role & responsibilities Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service isues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily a...

We are looking for a talented and dynamic individual to join our Actuarial team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to: Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data to assess a range of risk exposures and...

Seeking IT Remote Support for IT support, troubleshooting, and customer service. Strong communication & problem-solving skills required. Apply now! Call via WhatsApp or share resume to HR Recruiter: Monali - 7666099588 Anamika - 9811722023

Hi, Knowledge of Mail server settings IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME Experience in working on Active Directory Experience of Internet Protocols LDAP (Lightweight Directory Access Protocol ) Experience if SSON (Single Sign On) Experience of API (Application-Programming Interface) Intermediate knowledge of Prevention of Spam, Phishing and Malware Intermediate knowledge of T/S Small Forms (iOS, Android, Windows) Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outloo...

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. You...

1.Good English comms 2.Knowledge on handling prior CCTV & Electronics products. 3.Solving and guiding customer on calls. 4.knowledge about DVR mode support. 5)Ek vision support which mode . 6.IP camera which proto call working? Required Candidate profile Qualification : BTech , or any Diploma holder . Shift timing- day shift. Fixed Sunday off Salary: 24000-28000 take home Location - Thane , HS . Do share profiles with me directly .