789 It Helpdesk Jobs - Page 4

We're hiring for the role of Desktop Support Engineer Work Mode: Work From Office POSITION SUMMARY We are looking for a proactive and detail-oriented Junior System Administrator with 2 years of hands-on experience in helpdesk, desktop support, and end-user IT assistance. This position plays a vital role in maintaining smooth day-to-day IT operations, resolving user issues, and supporting hardware/software environments across the organization. The ideal candidate will be customer-focused (End-User), possess strong troubleshooting skills, and be eager to grow in enterprise IT infrastructure support. ESSENTIAL FUNCTIONS Functional Responsibilities: Provide first and second-level technical support for desktops, laptops, printers, and mobile devices. Manage user accounts, permissions, and group policies in GWS and Microsoft 365 environments. Install, configure, and troubleshoot Windows OS, MS Office, and other enterprise applications. Perform routine maintenance, patching, and software updates on client systems. Handle hardware deployments, upgrades, and asset inventory updates. Respond to and resolve incidents via ticketing systems within defined SLAs. Support remote users using remote desktop tools (NinjaOne). Assist in onboarding/offboarding processes, including account setup and device provisioning. Coordinate with vendors for hardware repairs and warranty claims. Maintain and update IT documentation, including knowledge base articles and asset records. Escalate complex issues to senior IT staff and track resolution. Follow IT policies and procedures to ensure compliance and security best practices. SKILLS & ABILITIES Education & Experience: Bachelors degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience). 2+ years of hands-on experience in IT helpdesk, desktop support, or system administration. Good understanding of Windows 10/11, Google Workspace, and basic networking. Experience with ticketing tools such as Jira or any other relevant tool. Working knowledge of antivirus, backup software, and basic security protocols. Strong interpersonal and communication skills for end-user interaction.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your telephonic interviews scheduled kindly call/Whatsaap *Ayush 8109195240 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Indu HR: 9985586352 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Gayathir HR: 8792677417 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Role - Team lead | Technical Support | Service Desk Female Candidates Preferred Skills - Technical Exp - Min 4 Yrs Loc - Bangalore WFO | Both ways cabs Not - Immediate to 30 days only 9116324602 | teena.ghrs@gmail.com

Provide Level 1 &Level 2 support to end-users across locations Handle incident and request tickets related to MIC Exchange (Microsoft Exchange) Win365 (Windows 365 Cloud PC) 1, Service Desk Support Executives, 2, Team Leads, 3, Quality Analysts Required Candidate profile Maintain ticketing system logs and ensure SLAs are met Escalate complex technical problems to L3 support or infrastructure teams Familiarity with ticketing systems like ServiceNow, Remedy, etc. Perks and benefits Perks and Benefits

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR 96060 30557 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Role:- International Technical Support (voice) Exp- Min 2 Years in international technical voice process Skills: Service Desk, Active Directory, Troubleshooting, Tech support Location: Pune 24/7 US Shifts Contact: divyam@genesishrs.com | 8905344933

Any Graduate End user support for Windows 10, MS Office, One Drive, MacOS, Printers ,O365 OS Installation, Configuration &Troubleshoot issues, ticketing Tools Knowledge in DNS,DHCP Only Fresher Sal : 15k - 35k interested Call JESSI HR98439 87011 Required Candidate profile Immediate Joiner MS Office Only Male Candidates 2019- 2024 Training will be provided Good Communication Quick Learner Team Worker

Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloudticketing Tools Any Graduate Only Freshers Sal : 20k - 45k Call Priyanka HR 9042748027 Required Candidate profile Immediate Joiner 2020- 2025 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

OS Installation,Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud ,Outlook Config ticketing Tools Any Graduate Only Freshers Career Gap& Arrears also acceptable Sal : 20k - 45k Immediate Joiner Call SELVI HR 9092628310 Required Candidate profile 2020- 2025 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

Job Title: Service Desk Team Lead Technology Tower: Service Desk Tower Description The Service Desk Team Lead leads a team of Service Desk Agents. He / She should maintain Accurate recording and tracking of customer requests. Adherence to SLAs on team level. Performance of the team. Desired Candidate Profile: Key Skills Required: IT Service Desk experience 3-5yrs Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc) Understanding of Windows 7 & 10 operating system Assisting with configuring/troubleshooting of Software and Hardware Experience working with ServiceNow to log, track, close tickets Experience in resolving IT issues via phone/email/chat Excellent telephone etiquettes and customer service Excellent troubleshooting skills Knowledge of Microsoft based operating systems with emphasis on Windows X Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD) , Mobile & Tablets) Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint. Basic understanding of PC hardware set-up and configuration. Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed. Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts Willingness to work in 9 x 5 support environment including working on Weekends and Holidays. Excellent time management skills and ability to work under pressure Continuous commitment to professional development Key Accountabilities: Monitors open tickets for service level breaches Identifies potentially major problems Uses established procedures, guidelines, and standards Responds to changing business needs by recommending new ways to handle new issues Monitors the direction of appropriate incident tracking processes to be followed by team Reports Incidents and SRs. Reports will be generated from various tools available within the infrastructure Conducts leave and resource management for each queue Handles escalated calls Implements SIP and CIP Conducts quality audits, coaches, and mentors the team members Prepares Materials for: Escalation calls thrice a week, Low CSAT calls twice a week, Help File calls, Incident Management calls, and First Call Fix exception calls Attends the monthly quality meeting and Service Now Remedy Resolver Group Team Leads Language Requirement (Read, Write, Speak) & Proficiency: Proficient in Mandarin and English (Read + Write + Speak)

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Key Responsibilities: Provide 24x7 support for end users via phone, chat, and email , focusing on retail IT operations. Troubleshoot and resolve issues related to Point of Sale (POS) systems, iOS devices , Windows OS , Office 365 , Active Directory , and basic networking . Handle Incidents, Service Requests, Changes, and Problems in accordance with ITIL methodologies . Work in a shift-based rotation (including nights, weekends, and holidays) to support business-critical systems around the clock.

Domain - International Technical Support Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Up to 4 LPA Work From Office 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off Contact - Divyanshi(8905115503)

Timings: Full-time, Mon–Sat, 9:00 AM – 6:00 PM Manage digital tools (MIS, attendance, assessments, remote learning platforms) Oversee IT procurement, vendor management, and documentation Proficient in MS Office, OneDrive, and other key application

GREETINGS!! We are hiring for technical support associate For further queries, feel free to call or share your CV to Priyanshu 8884496981 Shiva 7996772782 Muskaan 8884496984 Job role: Tech advisor Salary : Fresher:4.7 lpa Experience: 6lpa US rotational shift Location: BTM Layout Only graduate freshers Experience with under graduation is fine Job Description: We are looking for a dynamic and tech-savvy Technical Support Executive to join our growing team. The ideal candidate will provide first-level support to customers, troubleshoot technical issues, and ensure timely resolution to enhance customer satisfaction. Key Responsibilities: Respond to customer queries via calls, chats, and emails regarding product or service issues Troubleshoot technical problems related to hardware/software/networking (based on process) Guide users through step-by-step solutions or escalate complex issues to higher support levels Ensure accurate documentation of customer interactions and issue resolutions Maintain high levels of customer satisfaction through professional communication Follow SLA and ticketing procedures as per company standards Keep up to date with product knowledge and updates Requirements: Graduate in any discipline (Engineering preferred for certain tech roles) 05 years of experience in technical support/customer service Strong understanding of computer systems, mobile devices, and technical concepts Excellent problem-solving and multitasking skills Comfortable working in rotational shifts (24/7 support model, if applicable) Experience with CRM/ticketing tools is a plus Preferred Skills: Knowledge of basic networking concepts (IP, DNS, routers, firewalls, etc.) Familiarity with Windows/Linux/Mac OS troubleshooting Certifications like CompTIA A+, CCNA, or Microsoft Support are an advantage Perks & Benefits: Competitive salary + incentives Paid time off & sick leave Learning and development Fun, collaborative work culture Thanks and regards, Rivera Manpower Services

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Preferred Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Varsha- 9251688428

Hiring: Technical Support Executive Voice Process (International BPO) Location: DLF Building, Gachibowli, Hyderabad Shift Timings: 24/7 Rotational Shifts Work Schedule: 5 Days Working, 2 Rotational Week Offs Cab Facility: 2-Way (Available within Hiring Zone Only) Work Mode: Work from Office Qualification: Only Graduates Expected CTC: Up to 4.5 LPA Interview Mode: Walk-in Joining: Immediate Joiners Eligibility Criteria: Minimum 2 years of experience in Technical Support (Voice Process) Strong customer service and troubleshooting skills Excellent communication in English Contact: Kamya-9084148502

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: SD - Remote Desktop Support.: Experience: 5-8 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc

Service Desk Coordinator What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Position: IT Support (Application Technical & Functional Support) Department: Purchase Department Company: Cable and wire Manufacturer Employment Type: Third-Party Payroll (CIEL HR Services)(12 Month Renewable Contract) Location: Halol, Gujarat Education: BE/B.Tech (IT / Computer Science) Total Experience: Fresher to 1 year Budget: Depend on current No. of Openings: 1 Job Responsibilities: Provide technical & functional support for applications at the site Support production and deployment activities Configure and customize (development) ERP systems to align with business requirements Prepare and maintain technical specifications, configuration documents, and customizations Build and execute test scripts, end-to-end business process scenarios, and training materials Provide help desk support, resolve issues, and escalate defects as required Troubleshoot, debug, and resolve application & technical issues Participate in all phases of the Software Development Life Cycle (SDLC) Interact with business users to analyze and gather requirements Additional Requirement: Willingness to relocate and travel to company branches as required

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback or suggestions from customers to the appropriate internal team. Identify and suggest possible improvements on procedures.

IT Helpdesk Engineer - Amara Hospital IT Helpdesk Engineer Diploma/BCA/BSc (IT/CS) Experience (Years) 1-3 Years Job Type Amara Hospital, Tirupati Required Skills: First-level support for hardware/software issues Ticketing tools & remote desktop assistance User account management (Email, AD, VPN) Printer, network & system troubleshooting MS Office, antivirus, backup handling Strong communication & problem-solving Suitable for hospital or enterprise IT support roles