1304 It Helpdesk Jobs - Page 30

Greetings from raFT Consulting. We are hiring for Service Desk Engineer/Technical Support engineer on Level 1,2 & 3. Job Title: Service Desk Analyst L1 / L2/L3 Grade(Exp): L1(1 to 3 Yrs) L2(3.1 to 5.5 Yrs) L3(5 to 7 Yrs) Location: Noida/Chennai/Bangalore/Hyderabad Shift: Rotational Shifts (24x7 support) Experience Required: Work from Office Notice period:- Immediate to 30 days Role & responsibilities To maintain high login Efficiency (Availability) for customers. To resolve tickets within agreed SLA of ticket volume and time. To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. To ensure positive customer experience and CSAT throug...

Role - Technical Process Spe Exp - Min 2 years Skills - Technical support | Service Desk | Servicenow | IT technical support Immediate Joiner 5 Days working 2 days Rotational Off | Night Shifts | Both ways Cabs 8529625871 | mahak.ghrs1234@gmail.com

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, pr...

Job Title: Helpdesk Executive IT Support (Voice & ITSM) Location: [Vadinar] Experience: 1 to 3 years Shift: Rotational (24x7) Work Mode: Onsite (as per client need) Job Summary: Seeking a proactive Helpdesk Executive to provide L1 IT support over voice and ticketing platforms. The role demands strong familiarity with enterprise ITSM tools, endpoint protection, VPN troubleshooting, and encryption technologies. Key Responsibilities: Respond to IT support queries via phone, email, and ticketing portals. Log and manage incidents/requests using Symphony Sapphire and ServiceNow ITSM tools. Troubleshoot: GlobalProtect VPN connectivity and access issues. Windows OS problems including login, profile ...

Role: Service Desk Manager Do: ESSENTIAL DUTIES/RESPONSIBILITIES : - Oversee help desk support to ensure that end user problems are resolved in a timely and effective manner, enabling users to access needed information and utilize technology resources effectively. - Improve productivity at ServiceDesk by focusing on reducing incidents, use self-heal and self-help techniques to reduce call flow at SD. - Communicate effectively with customers and stakeholders to assess support needs, assist in the identification of technology needs, and respond to customer service concerns. - Train and guide support specialists to effectively utilize help desk problem-management process (the identification, pr...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as p...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & miti...

Blitz Infosystem is looking for Technical Support to join our dynamic team and embark on a rewarding career journey Provide technical assistance to end-users Diagnose and resolve hardware/software issues Document technical problems and solutions Ensure customer satisfaction through effective support

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | People skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefo...

ITIL framework knowledge and operational experience in Service Request & Catalogue Management. Should have strong understanding Configuration procedures and guidelines with responsibilities include the following: Managing Service Request Lifecycle across different Categories Managing Service Catalogue including tool enablement Work with the service towers; manage the population of customer end-to-end technical service catalogue. Mandatory Skills: Process Advisory. Experience3-5 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. Responsibilities Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure timely closure Call ownership, drive to resolution and communication with customer Perf...

Role- Technical Support specialist Skills- Service Desk, Technical support, Active Directory mandate Exp- Min 1 Year into "International voice process" Immediate Joiners only Location- Pune/Bangalore 24/7 US Shifts Contact- HR Mahak 8529625871

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT MNC Company. (Immediate Joining ) Job Locations : 1) Bangalore --- Electronic City 2) PUNE ---HINJEWADI PHASE - 2 SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience Rs 2.77 LPA FOR FRESHERS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints pro...

Technical Support Executive Location- Bangalore/Pune Graduation (Mandatory) Min 1 year experience in Technical Support(International Voice) Working Days: 5 Days Working Night shifts CTC- Up to 4 LPA Immediate joiners Contact- 8890492756(HR Bhoomi)

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and ...

Armanino is proud to beamong the top 20 Largest Firms in the United States of Americaand one of theBest Places to Work. Armanino has more than 2500 employees across the USA and more than 20 offices in different states of the USA. We have a community of resources that are ready and willing to support your ideas, build your skills and expand your professional network. We want you to integrate all aspects of your life with your career. At Armanino, we know you dont check-out of life when you check-in at work. Thats why weve created a unique work environment where your passions, work, and family & friends can overlap. We want to help you achieve growth by giving you access to a network of smart ...

Greetings from Future Focus Infotech!!! This is Ria from FFI-Mumbai; we have an opportunity for It Service Desk with our Client Experience: 1+ yrs Skill: Working As It Service Desk Ticket assignment to all field engineers and E2E follow up till closer. Real time Status updates of incidents / service request in the ticket management system. Handling escalation matrix Customer satisfaction report Notice period: Immediate Job location: Mumbai (Goregaon) CTC to be offered: up to 24000 per month Only interested candidates apply for the opening. Fresher do not apply. Job Type- This is a Permanent position with Future Focus Infotech Pvt Ltd & you will be deputed with our client which is a CMMi leve...

Senior Service Desk Analyst2 Prioritize and manage escalated tickets, coordinating with relevant teams to resolve critical issues promptly.Diagnose and resolve intricate technical issues across hardware, software, network, and applications, often requiring in-depth knowledge of system architecture and functionality.Create and maintain comprehensive documentation on common issues and solutions, ensuring knowledge transfer within the team.Analyze incident data to identify recurring issues, proactively address potential problems, and suggest system improvements.Provide excellent customer service to end users, clearly explaining technical issues and solutions in a user-friendly manner.Assist in ...

Service Desk Analyst3 Key Responsibilities:Receive and log incoming support requests, accurately identifying the nature of the issue and prioritizing based on severity.Diagnose technical problems with computer hardware, software, network connectivity, and applications through questioning and analysis.Provide solutions to common issues by offering guidance, performing basic configuration changes, or applying known workarounds.Identify complex issues beyond their expertise and escalate to appropriate technical teams for further support.Maintain detailed records of incidents, resolutions, and user interactions within the ticketing system.Contribute to and utilize the knowledge base by documenti...

Job Description for Help-desk Support Engineer - 25 Openings This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiri...

** LOOKING FOR FRESHER GRADUATES WHO ARE OPEN FOR HYDERABAD LOCATION** JOB LOCATION : HYDERABAD( GOPANPALLY) Role : Service Desk Analyst. Shifts : Complete night shifts ( 5 days WFO ) Experience: 0-1 yr can apply only Candidates who are open to relocate can also apply. Graduation mandatory Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activ...

Technical Support Engineer Select Template We are looking for a technical support engineer who can provide enterprise-level support to customers. You should have the ability to research, diagnose, troubleshoot, and resolve the issues to the clients satisfaction. Your responsibilities: Install, configure, monitor & maintain computer applications & networks Configure operating systems. Prioritize and manage the workflow along with resolving issues related to the network Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed fashion Design computer systems to meet requirements of the organization or clients. Possess the ability to lear...