789 It Helpdesk Jobs - Page 30

Designation: Helpdesk Executive (This is an entry-level IT support role) Key Responsibilities: You will work on a ticketing tool, where user issues are logged and tracked. You need to have excellent communication skills to understand user problems and explain solutions clearly. The job requires you to be available for 24/7 shifts, which means rotational shifts including night support. A basic understanding of Windows operating systems is required to help with common user issues. Some knowledge of networking tools is needed to troubleshoot connectivity or server issues. You may also be involved in NMS (Network Management System) alert configurations monitoring alerts and reporting or escalating them as needed. Experience Required: 0 to 1 year — perfect for freshers with some tech background or candidates with internships in IT support.

Good Understanding about Hardware as well as software of laptop, desktop & priter Powai- Hiranandani Experience required- 5-7 Years Skill sets- Good Communication skill Good Understanding of Application installation & Troubleshooting, Good knowledge regarding Laptop, desktop & printers Remote desktop support

We are Organizing a walk-in Drive at Noida Location. Please find details below: Date- 17-May-25 Skill ISD calling Service desk Network Routing and Switching Desktop support Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.

** LOOKING FOR FRESHER GRADUATES WHO ARE OPEN TO RELOCATE TO HYDERABAD ONLY** JOB LOCATION : HYDERABAD( GOPANPALLY) INTERVIEW LOCATION: PUNE Role : Service Desk Analyst. Shifts : 24/7 Rotational , including night shifts ( 5 days WFO ) Experience: 0-1 yr can apply only Candidates who are open to relocate can only apply. Graduation mandatory Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Preferred candidate profile Any Fresher Graduate / experienced in SD can apply Excellent communications skills (verbal and written) Basic understanding in technical trouble shooting Excellent communication skills required. Candidates who have completed graduation and has all documents can only apply. immediate joiners preferred Perks: Night shift allowance one sided cab

Greeting!! We are hiring for Store Helpdesk Only graduate Freshers - 3.5 lpa Experience UG/ Graduate - 5 lpa UK Rotational Shift 5 days of working, 2 days off Location: Whitefield For further queries call or share your cv on whatsapp HR Muskaan 8884496984 HR Akash 8884496981 HR Sam 9513900440 Role & responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware, software, and network problems. Identifying the root cause of issues and developing effective solutions. Providing step-by-step instructions to users on how to resolve problems. Escalating complex issues to appropriate internal teams when necessary. System Installation and Configuration: Installing and configuring hardware and software. Ensuring compatibility between different systems and components. Setting up user accounts and profiles. User Support and Communication: Responding to user inquiries via phone, email, chat, or other channels. Providing timely and accurate information and feedback. Educating users on how to use software and hardware. Maintaining good communication and professional relationships with clients. Documentation and Knowledge Management: Documenting technical information, solutions, and procedures. Maintaining knowledge bases and documentation resources. Creating and maintaining procedural documentation for troubleshooting and usage. System Maintenance and Monitoring: Monitoring system performance and identifying potential problems. Performing routine maintenance tasks, such as software updates and hardware checks. Ensuring the smooth and efficient operation of IT systems. Other Responsibilities: Assisting with software installations and implementation plans. Collaborating with other IT teams to resolve system issues. Testing new technologies and evaluating their performance. Staying up-to-date with the latest technologies and trends. Preferred candidate profile Graduate freshers with PDC Good technical knowledge Candidates should be aware of new technologies Thanks and regards, Rivera Manpower Services

Lenovo India Pvt. Ltd. is searching for a polite, professional technical support representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and ensuring a seamless learning experience for our customers. • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. • Diagnose and troubleshoot technical issues related to our platform, courses, and resources. • Understanding of company products, services, and policies. • Provide step-by-step guidance to users on problem resolution. Kindly Contact- HR Akash Contact NO.- +91 8917654901 Email ID- akash.jena@joulestowatts.co

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. As a Services Operations Specialist, you will work closely with key stakeholders from across our organization including Sales, Engineering, Service Delivery, Sales Operations, Legal, and Finance. To be successful in this role, you will need to be a master communicator with a desire to learn a lot very quickly and to work in a fast-paced, highly collaborative, and results-driven environment. Roles and Responsibilities: Draft, edit, and distribute client-facing scope documentation (Statement of Work, Project Change Requests, etc.) with a focus on accuracy and quality. Manage internal and Client deadlines to ensure deliverables are completed in a timely manner and to ensure that turn-around times wont negatively impact a sale. Work within Salesforce to accurately update records, adjust pricing and hours, and manage requests. Identify any risks associated with an opportunity and make decisions to determine required approvals or steps needed to mitigate risks. Communicate key information to internal stakeholders throughout the lifecycle of a sales campaign, including escalations and exceptions, as needed. Organize and maintain project-related scope documentation and other assets in Teams/SharePoint. Identify and escalate any issues that appear within the OA process and work with the appropriate teams to remediate said issues. Qualifications: 2-5 year(s) work experience in a corporate setting. Proficiency with Microsoft Office products (Word, Excel, PowerPoint). Proficiency with Microsoft collaboration tools (SharePoint, Teams). Experience with Salesforce (not required). A commitment to delivering a consistently high-quality work product. A mastery of the English language and written communication skills (spelling, grammar, punctuation). A sense of urgency in meeting deadlines. Strong attention to detail. Ability to work independently and own a number of different task types. A high level of communication with internal teams. The ability to effectively toggle between multiple projects. Eagerness to learn new concepts and skills. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Pune, please walk-in for the interview on 14th, 15th and 16th May 2025 at Pune. Note: Please carry a copy of this email to the venue. Work Location for this job role is in Pune. Interview Time: 10 AM to 1 PM Interview Date: 14th, 15th and 16th May 2025 Interview Venue: Infosys Limited Phase 1 Rajit Gandhi Infotech Park, Building B1, Ground Floor, Hinjewadi, Pune, Maharashtra- 411057 Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Pune) Role: Service Desk - International Voice Shift: 24/7 Location: Pune (Work from office) Experience: 1 - 2 Years Job Description Excellent communication skills to attend/resolve client issues on calls/chat/mail. Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing Productivity applications like Microsoft office tools. Open to work in 24*7 and work from office environment Analytical problem solvers who will understand issues and to resolve customer issues Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently Being proactive and show the utmost respect for customers time Good time management, ensuring all contacts with customers add value Work from Office Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate Documents to Carry: Carry a print out your updated resume. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree) Pointers to note: Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions. Original Government ID card is must for Security Clearance Regards, Infosys BPM Talent Acquisition | INFY HR

We are seeking a motivated System Administrator to support US-based clients in a dynamic, growth-focused environment. This role offers hands-on learning in cloud platforms, virtualization, and live production systems, AWS, Hyper-V, and VMware.

> Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.

Role & responsibilities: Flexibility to work in US shift is essential. Efficiently triage, log, and prioritize support tickets in accordance with established procedures. Ensure all tickets are resolved in a timely manner, adhering to service level agreements (SLAs). Communicate effectively with users to provide updates and solutions to their issues Provide expert technical assistance to employees on a diverse range of software, hardware, and networking issues. Troubleshoot and resolve problems with user devices, including desktops, laptops, printers, and other peripherals. Deliver high-quality support via various channels such as phone, email, and chat. Manage and administer Microsoft 365 applications and services, including Exchange Online, OneDrive for Business, Microsoft Teams, and other collaboration tools. Support users with issues related to Microsoft 365 services, including account management, access permissions, and feature functionality. Monitor and maintain the health of Microsoft 365 services to ensure optimal performance. Provide support for common software applications used within the company, such as Outlook, Microsoft Teams, and Zoom. Assist with software installation, configuration, and troubleshooting to ensure smooth operation and integration with other systems. Set up, configure, and maintain user workstations, laptops, printers, and other network connected devices. Diagnose and resolve issues with printers, copiers, scanners, and other office equipment. Ensure that all hardware and peripherals are functioning correctly and are up to date with the latest software and drivers. Perform routine software updates and installations to maintain system performance and security. Perform regular virus, spyware, and adware scans to ensure the security and integrity of company systems and data. Implement and monitor security measures to protect against potential threats and vulnerabilities. Utilize diagnostic techniques and remote tools to troubleshoot and resolve issues for users who are working off-site or in remote locations. Provide clear instructions and guidance to users during remote troubleshooting sessions. Preferred candidate profile: Bachelors degree in information technology, Computer Science, or Related Field. 5-7 years’ experience as Help Desk/Call Center/IT Technician. Proven experience in an IT support role, with a strong understanding of software, hardware, and networking concepts. Proficiency in managing and supporting Microsoft 365 applications and services. Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently. Strong communication skills, with the ability to explain technical concepts to non-technical users. Experience with remote troubleshooting tools and techniques. Knowledge of virus, spyware, and adware protection and removal processes. Ability to work independently and manage multiple priorities effectively

Role & responsibilities Lead and supervise the IT service desk team Team management Identify recurring issues and work with other IT teams to develop permanent solutions Co-ordinate the daily activities of the Service Support team and run the team daily stand-up. Target resolution times for tickets by priority. Preferred candidate profile Strong knowledge of various operating systems, including Windows, macOS, and Linux Proficiency in using IT service management tools

Designation - Sr. Process Specialist Domain - International Technical Support Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp 24*7 US Rotational Night Shift CTC - Up to 6 LPA Fixed Cont-Teena (9116324602)

Domain- IT Service Desk/ Technical Support Min 1 Yr exp required into Technical Support International Voice Location - Bangalore Skills required- VPN, Drivers, O365, driver installations, Active directory Contact- divyam@genesishrs.com | 8905344933

Role:Service Desk Min 2 Yr Exp Into Technical Support International Voice Must Have - Voice Exp Tech Graduate 24*7 US Rotational Night Shift 5 Days Working 2 Days Rotational Off CTC - Up to 6 LPA Fixed Cont- Naman 8890377950 naman@genesishrs.com

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide voice support for service desk operations. Resolve client issues by accurately interpreting and designing solutions based on product knowledge. Maintain effective communication with clients to ensure their needs are met. Collaborate with the team to continuously improve system performance. Contribute to knowledge sharing and documentation efforts. Assist in training new team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support. Strong understanding of IT service desk operations. Excellent problem-solving and analytical skills. Ability to effectively communicate technical information to non-technical clients. Experience in using service desk tools and ticketing systems. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management Good to have skills : Service Desk Voice Support Minimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities: Expected to build knowledge and support the team. Participate in Problem Solving discussions. Provide ongoing support to clients, ensuring their systems or applications are running smoothly. Communicate effectively with clients to understand their issues and provide appropriate solutions. Interpret and design resolutions based on your deep product knowledge. Collaborate with cross-functional teams to resolve complex technical issues. Document and maintain accurate records of client interactions and resolutions. Stay up-to-date with the latest industry trends and technologies to provide the best support to clients. Professional & Technical Skills: Must To Have Skills:Proficiency in Service Desk Management. Good To Have Skills:Experience with Service Desk Voice Support. Strong understanding of IT support principles and practices. Excellent problem-solving and analytical skills. Effective communication and interpersonal skills. Ability to work well in a team and collaborate with cross-functional teams. Additional Information: The candidate should have a minimum of 0-2 years of experience in Service Desk Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Greetings from KVC CONSULTANTS LTD!! Hiring now Service Desk Role for Pune & Bangalore location for an ITES MNC. Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining to 15 Days) Job Locations : PUNE (HINJEWADI PHASE - 2) Bangalore: JP Nagar. 5 WORKING DAYS 2 DAYS OFF Salary : Upto Rs 4 LPA ROTATIONAL SHIFTS ANY GRADUATES BOTH SIDES CABS Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages.Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . Simran : 9821182647 Riya : 9628373761 Not for Candidates pursuing full time graduation Not for Candidates who completed graduation from SOL Learning. ##NO PLACEMENT CHARGES##

Role & responsibilities This position will offer end users and customers first-level support by email, voice, and chat. Answer and fix end-user-submitted Service Request tickets. Additionally, he/she will manage and facilitate effective communication among different IT support teams. The support shift timings revolve 24/7 round the clock. JOB RESPONSIBILITIES To be online and start the daily activities when the shift begins. Actively handle user requests via email, voice, chat, also the requests that are submitted through the Service Request application. Track and monitor all open Service Request tickets, ensuring timely updates and resolution of issues/requests within the SLA(Service Level Agreement) expectations. Route problems/requests to appropriate individuals/groups whenever required. Possess a solid understanding of request/issue prioritizing and be able to allocate appropriate priority. Account Access Management Handling user account requests in Active Directory, Oracle, and all other services/applications for Sanmina's internal staff and external clients and suppliers. Assist with the creation, modification, and termination of user accounts, including resetting passwords. Ensure adherence to company IT policies and enforce security protocols and password management policies. Incident Management Escalate critical and priority issues/requests to appropriate individuals/groups. Actively follow up with other support teams on the incident status. Draft and communicate incident notifications based on the established procedure. Attending Group Meetings Available to take part in all online/offline team meetings Briefing team on ongoing critical issues and changes in any process Multiple department meetings for the new process demonstration This role may require the individual to provide shift covers, including weekend shifts, on a rotational basis. Provide detailed shift handovers to ensure continuity of support and no loss of information on ongoing issues/follow-ups. Ensure all assigned jobs/tasks are followed up properly before the shift log-off time. Ensure smooth coordination between team members working across different time zones and shifts. Ability to work both independently and across/within a department environment Available to provide emergency support when required Generate reports by monitoring the performance of IT teams on response times and Service Request ticket resolutions.

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.

Domain- It Service Desk/Technical Support (International Voice) Reuired exp- Minimum 1 year into It Service Desk/Telecom CTC- 4 LPA+Incentives+Allowances Location- Pune/ 24*7 US Shifts (WFO) If Interested share your resume to 8306474104 (Aman)

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR DEEPIKA 9008727428 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Greetings from KVC CONSULTANTS LTD Hiring now for Service Desk L1 Support (Technical Support) for Pune & Bangalore. Candidates residing in Pune or Bangalore or open for relocation post Selection can apply for same. HIRING ONLY FOR INTERNATIONAL PROCESS AND NEED EXPERIENCE IN INTERNATIONAL VOICE ONLY--- NOT HIRING WITH DOMESTIC EXPERIENCE NEED EXCELLENT ENGLISH COMMUNICATION SKILLS ONLY Job Description -- HINJEWADI,PUNE PROFILE 1: PUNE L1 Support Technical Service Desk Analyst Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available --------------------------------------------------------------------------------------------- PROFILE 2: PUNE--- HINJEWADI Salary -- Rs 6 LPA - plus incentives & variables Minimum 2 Year of INT Service Desk experience required -- Immediate Joiners Only 5 days working /Cabs available ---------------------------------------------------------------------------------------------- PROFILE 3: BANGALORE-- ELECTRONIC CITY Salary -- Rs 4 LPA - plus incentives & variables Minimum 1 Year of INT Service Desk experience required -- 5 days working / cabs available ----------------------------------------------------------------------------------------------- Interested Candidates can Call or Whatsapp resume Vanshika - 96283 73762 Areesha - 96283 73763 Divya- 9821182650 Riya : 9628373761 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Hi, We are hiring for the Leading ITES Company for Service Desk Profile. Job Description: Any Graduate (Full Time) can apply Technical Troubleshooting Knowledge: Basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues. Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills Willingness to work in any shifts including night shifts and weekends Accountable to answer customer requests and assisting customer either by over the phone, email, chat or Web Should be flexible for voice support Must be a strong cross-team collaborator Requires ability to thrive in a demanding, fast paced Basic knowledge about Systems, backup and Network Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's ITIL Knowledge and Certification is added advantage Key Skills: a) Any Graduate b) Minimum 1 Year work Experience in Service Desk Role c) Knowledge of Active Directory To Apply Follow the Steps Below: a) For Position in Noida Search : Copy and Paste the below link https://outpace.in/job/service-desk/ b) For Position in Gurgaon Search : Copy and Paste the below link https://outpace.in/job/service-desk-2/