789 It Helpdesk Jobs - Page 3

Shift Timing Flexible Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. To support daily technical support activities for desktop, data, and server management Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance Maintain technical documentation in association with other functional departments To perform the system changes adhered to organizational policies Application Build deployment on client infra and cloud infrastructure Basic Knowledge of database and IIS Qualification - B.Tech Candidate should be comfortable for relocation to Noida location Candidates should be comfortable for 24*7 shifts.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Azure Windows Virtual Desktop Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your typical day involves engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate smoothly. You will utilize your exceptional communication skills to provide quality support and maintain client satisfaction, while also leveraging your deep product knowledge to design effective resolutions for any challenges that arise. Roles & ResponsibilitiesDeployment and management of AVD resource group, workspace, application group, hostpool and session hosts. Deployment and management of personal/dedicated and pool/shared AVD virtual machine/session hosts. Create new AVD build image and update/replace session hosts. Create/Manage AVD master (gold) image Scale AVD host pools using Azure DevOps pipeline Troubleshooting of AVD and Windows 10 related issues. Installing applications on session hosts via PowerShell scripts. Professional & Technical Skills: Experienced in Microsoft Windows 10 administration and management. Experienced in Microsoft Azure and AVD (Azure Virtual Desktop). Experienced in deploying and managing AVD resource group, workspace, application group, host pool and session hosts. Knowledge of Azure DevOps Pipelines & Infrastructure as Code Experienced in Active Directory, Azure Active Directory, Group Policy Object and Configuration ManagerEducation Qualification:15 years full time education Additional InformationMicrosoft Azure Fundamental trained/certified Microsoft Azure Virtual Desktop trained/certified Microsoft Windows 10 trained/certified Microsoft Modern Desktop Management trained/certified Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your communication skills to provide exceptional support, ensuring that client issues are accurately defined and resolved through your comprehensive product knowledge. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in troubleshooting and resolving client issues effectively.- Collaborate with team members to enhance service delivery and client satisfaction.- Document client interactions and resolutions to improve future support processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with remote desktop support tools.- Familiarity with system configuration and maintenance.- Understanding of network connectivity issues and solutions.- Ability to provide training and support to end-users. Additional Information:- The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Hi Jobseekers, Greetings from Recoup Info. Job Title: Technical Support Executive- International Chat Process Location: Gurgaon/ Gurugram Experience: 0.6- 3 Years Salary: Up to 31,000 CTC + incentives Industry: BPO / Call Centre Functional Area: Technical Support / Customer Support Role Category: Chat + Voice Employment Type: Full Time, Permanent --- Job Description: We are actively hiring Technical Support Executives for an international chat process in Gurgaon. Ideal candidates should have a strong technical background and prior experience in international customer service. Key Responsibilities: Handle international customer queries via chat support. Troubleshoot technical issues related to software/hardware/networking. Ensure timely resolution and high customer satisfaction. Maintain service level agreements and key KPIs (D-SAT, C-SAT). Candidate Profile: Technical background is a must (Graduate/Undergraduate eligible). Must have atleast 6 month of international customer support experience Proficient in troubleshooting procedures. Excellent communication skills (English B2 to C1 level). Shift & Other Details: 5 Days working, 2 Rotational offs. Night shifts (US/UK process). Immediate joiners preferred. Both-side cab facility provided. Apply now to be a part of a fast-paced, tech-driven support environment! Interested candidates can send connect with me over 888770698 or can send their resume at whatsapp. Thanks and Regards, Rachit Srivastava Assistant Manager- HR Recoup Info

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Quality Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your communication skills to ensure smooth operations, and applying your product knowledge to resolve issues effectively. You will be dedicated to maintaining high-quality standards and ensuring that our systems function optimally, contributing to an exceptional client experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of quality management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management.- Strong analytical skills to assess service quality and identify areas for improvement.- Experience in developing and implementing quality assurance processes.- Ability to communicate effectively with clients and team members to ensure clarity and understanding.- Familiarity with service desk tools and technologies to enhance operational efficiency. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Hiring Technical Support Associate (Freshers Welcome!) Location: Bangalore CTC: 4 LPA – 5 LPA Call & Book Your Interview Slot: 7829336034 /9380300644 Eligibility Criteria: Graduates / Undergraduates (awaiting results can apply) Excellent communication skills Strong technical knowledge with troubleshooting skills Familiarity with Microsoft products and Windows operating system Willing to work in US shifts Immediate joiners only Roles & Responsibilities: Provide technical assistance to global customers Troubleshoot issues related to Windows OS, Microsoft Office, hardware, and basic networking Deliver timely and effective resolutions via voice support Maintain quality and productivity metrics Document and escalate unresolved issues when required Start your career in a premium technical support role with top-tier training and global exposure. Warm greetings from Rivera Manpower Services

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 4.25pa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Monika 7869365175 *Khushi 7869457739 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Gayathir HR: 8792677417 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call Indu HR: 9985586352 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR 96060 30557 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Job Title: Support Executive (Ticketing & Customer Support) Location: Ahmedabad Experience: 1-2 years Employment Type: Full-time Work Mode: [Work From Office] Job Summary: We are looking for a Support Executive with hands-on experience in ticketing systems and excellent communication skills. The ideal candidate will be responsible for handling customer queries, resolving issues through tickets, and ensuring a high level of customer satisfaction. Key Responsibilities: Handle incoming support tickets via ticketing systems (e.g., Freshdesk, Zendesk, Jira, etc.). Respond to customer queries in a timely and professional manner through email, chat, or phone. Track, follow up, and ensure closure of all tickets within defined SLA. Collaborate with internal teams to resolve complex issues. Escalate unresolved issues to appropriate departments as needed. Maintain proper documentation of all support activities. Identify recurring issues and suggest process improvements. Ensure customer satisfaction through quality support service. Required Skills & Qualifications: 1-2 years of experience in a Support Executive or Customer Service role. Proven experience in handling ticketing tools Excellent verbal and written communication skills. Good problem-solving skills and attention to detail. Ability to multitask and manage time effectively. Customer-focused with a positive attitude. Basic technical understanding to address product-related queries.

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Provide either a resume file or a linkedin profile Short Introduction ERP Coordinator & Functional Support Specialist Time to Answer 2 open days 1 Phone Call 1 Onsite Interview Days to get an Offer 4 Days after Interview We use cookies to provide you a better user experience on this website.

The appointed official will work in rotational shifts, managing incoming calls and ensuring prompt and efficient resolution of queries. Responsibilities include: Attending customer or internal calls during assigned shift hours Required Candidate profile Generating and assigning token numbers for each case/request Coordinating with the internal teams to ensure timely resolution of issues Tracking the status of each token,updating relevant stakeholders Perks and benefits to be disclosed post interview

Company: Marsh Description: We are looking for a talented and dynamic individual to join our Catastrophe Modelling team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data to assess a range of risk exposures and predict outcomes for clients in support of reinsurance transaction process. Conduct research on industry/regulatory developments that affect loss liabilities to determine the impact on clients. Generating multiple exhibits, dashboards and decks leading to have impactful and insightful discussions with clients on their reinsurance strategy. Establish and maintain strong relationships with brokers/clients/reinsurers/colleagues, assist in promptly responding to client queries and concerns. Keep teams updated on industry-specific and specialty related trends that may affect reinsurance programs/calculations Leverage our proprietary MetaRisk software suite and other internal tools to develop and optimize bespoke reinsurance transactions and evaluate their impact on our clients capital, growth, and volatility objectives. What you need to have Bachelors or masters degree in a technical discipline such as Actuarial Science, Data Science, Engineering, Physics, Mathematics or Statistics. 4+ years of work experience; completion of at least 2 actuarial exams preferred. Curious and proactive mindsetdesire and ability to lead internal initiatives and research projects to completion. A collaborative, team-oriented mindset and effective interpersonal skills that is a positive and helpful presence in colleague and client interactions. Strong ability to be organized and detail oriented. Capacity to progress multiple projects at the same time. A desire and ability to grow beyond your current capabilities. Superior communication and presentation skills. Proficient in MS Excel with skills in other MS Office products. What makes you stand out Familiarity with programming languages & visualization tools (i.e., R, Python, SQL, Alteryx, Power BI) Experience in a technical role at a reinsurance broker, market, or catastrophe model vendor Prior experience in relevant re/insurance field. Understanding of the reinsurance industry and product lines Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being Guy Carpenter, a business of Marsh McLennan (NYSEMMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Company: Guy Carpenter Description: We are seeking a talented individual to join our Actuarial Advisory team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Specialist - Actuarial (Property & Casualty) We will count on you to: Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought.Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk.Perform basic calculations with client data to assess a range of risk exposures and predict outcomes for clients in support of reinsurance transaction process.Conduct research on industry/regulatory developments that affect loss liabilities to determine the impact on clients.Generating multiple exhibits, dashboards and decks leading to have impactful and insightful discussions with clients on their reinsurance strategy.Establish and maintain strong relationships with brokers/clients/reinsurers/colleagues, assist in promptly responding to client queries and concerns.Keep teams updated on industry-specific and specialty related trends that may affect reinsurance programs/calculations.Leverage our proprietary MetaRisk software suite and other internal tools to develop and optimize bespoke reinsurance transactions and evaluate their impact on our clients capital, growth, and volatility objectives. What you need to have:Bachelors or masters degree in a technical discipline such as Actuarial Science, Data Science, Engineering, Physics, Mathematics or Statistics.2-4 years of work experience; completion of at least 2 actuarial exams preferred.Curious and proactive mindsetdesire and ability to lead internal initiatives and research projects to completion.A collaborative, team-oriented mindset and effective interpersonal skills that is a positive and helpful presence in colleague and client interactions.Strong ability to be organized and detail oriented.Capacity to progress multiple projects at the same time.A desire and ability to grow beyond your current capabilities.Superior communication and presentation skills.Proficient in MS Excel with skills in other MS Office products. What makes you stand out:Familiarity with programming languages & visualization tools (i.e., R, Python, SQL, Alteryx, Power BI).Experience in a technical role at a reinsurance broker, market, or catastrophe model vendor.Prior experience in relevant re/insurance field. Understanding of the reinsurance industry and product lines. Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Guy Carpenter, a business of Marsh McLennan (NYSEMMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Company: Marsh Description: We are looking for a talented and dynamic individual to join our Catastrophe Modelling team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data to assess a range of risk exposures and predict outcomes for clients in support of reinsurance transaction process. Conduct research on industry/regulatory developments that affect loss liabilities to determine the impact on clients. Generating multiple exhibits, dashboards and decks leading to have impactful and insightful discussions with clients on their reinsurance strategy. Establish and maintain strong relationships with brokers/clients/reinsurers/colleagues, assist in promptly responding to client queries and concerns. Keep teams updated on industry-specific and specialty related trends that may affect reinsurance programs/calculations Leverage our proprietary MetaRisk software suite and other internal tools to develop and optimize bespoke reinsurance transactions and evaluate their impact on our clients capital, growth, and volatility objectives. What you need to have Bachelors or masters degree in a technical discipline such as Actuarial Science, Data Science, Engineering, Physics, Mathematics or Statistics. 2-4 years of work experience; completion of at least 2 actuarial exams preferred. Curious and proactive mindsetdesire and ability to lead internal initiatives and research projects to completion. A collaborative, team-oriented mindset and effective interpersonal skills that is a positive and helpful presence in colleague and client interactions. Strong ability to be organized and detail oriented. Capacity to progress multiple projects at the same time. A desire and ability to grow beyond your current capabilities. Superior communication and presentation skills. Proficient in MS Excel with skills in other MS Office products. What makes you stand out Familiarity with programming languages & visualization tools (i.e., R, Python, SQL, Alteryx, Power BI) Experience in a technical role at a reinsurance broker, market, or catastrophe model vendor Prior experience in relevant re/insurance field. Understanding of the reinsurance industry and product lines Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being Guy Carpenter, a business of Marsh McLennan (NYSEMMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit guycarp.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

Job Details: Position: IT Help Desk Executive Location: Gurugram 6 Days Working / Work from office Max Budget 3.5LPA Essential Duties and Responsibilities: 1+ years of IT experience with Help Desk Support. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries/tickets on time either in person or over the phone or via tickets. Write training manuals. Maintain the daily performance of computer systems. Respond to email messages for users seeking help. Ask questions to determine the nature of the problem. Walk the customer through the problem-solving process. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Run reports to determine malfunctions that continue to occur Regards Varsha Batra E.varsha.batra@igtsolutions.com M,+9108527123018

Service Desk - Chennai As a Systems Engineer you will be responsible for providing technical support and managing incidents over phone email chat within a hybrid remote work model. You will work in rotational shifts to ensure seamless operations and support for Windows and desktop environments. Your role will be crucial in maintaining service desk efficiency and enhancing user experience. Service Desk experience supporting US customers over voice calls, emails Excellent oral and written communication skills Knowledge of Windows, MacOS, Networking, O365 etc

At Holiday Inn Club Vacations, we believe in strengthening families. And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel. Were committed to growing our people, memberships, resorts, and guest love. Thats why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, were looking for you. POSITION DESCRIPTION: Provide advanced phone based and email routed technical support associated with the identification, prioritization, and resolution of reported issues of a moderate to high complexity. Must be able to recognize, research, isolate, and then present a resolution to the reported issues. As directed will also provide initial support and administration for PC Workstations on the Corporate Campus including imaging, installation and troubleshooting of PC Hardware, VM and Mobile technology and office automation applications. Provide technical support to administrative, operational, and technical staff of 1500+ employees, as well as users in twenty-nine remote locations, traveling users and external customers requiring remote high-speed internet access while on property. The candidate will be required to work in a rotational shift pattern, including evening, night and morning shifts each month. EDUCATION and/or EXPERIENCE Any degree or up to two years related experience and/or training preferred; or equivalent combination of education and experience in help desk or desktop support role troubleshooting PC problems. 2-5 years experience in a related IT position or Help Desk CERTIFICATES, LICENSES, REGISTRATIONS Relevant Professional Certifications or currently pursuing is a plus not required. PROFESSIONAL SKILLSET QUALIFICATIONS Ability to effectively respond to questions from customers and provide timely resolutions to issues while effectively communicating status to management and customers. Proficiency with Microsoft Business products and operating systems Working knowledge with HP printers and other peripherals; and familiar with related setup and administration Excellent written and oral communication skills Ability of handling multiple projects simultaneously Participates in proactive team efforts to achieve departmental and company goals. Demonstrate excellent customer service knowledge, skills, and abilities including trustworthiness and honesty. Must be detail oriented. Participates in proactive team efforts to achieve departmental and company goals. Ability to multi-task in a fast-paced corporate environment Problem solving and analytical skills a must.

Job description We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joiners) Job Location : Bangalore (Electronic City) & PUNE - HINJWADI Salary : Rs 4.20 LPA FOR 1 YEARS PLUS EXP Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and excellent English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore / Pune Schedule your interview kindly call or drop your resume on the given numbers HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR AREESHA 9628373763 HR SIYA 7565006262 NO PLACEMENT CHARGES KVC CONSULTANTS LTD

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For Service Desk Role With Leading IT Company. (Immediate Joining to 30 Days) Job Locations : Bangalore (Electronic City) & PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE :- Rs 4 LPA -- FOR 1+ Years of Exp Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD OR BANGLORE SD WITH YOUR RESUME . AREESHA-9628373763 DIVYA-9821182650 YAGYANSHI- 9821182648 SIYA-7565006262 NOTE ------ ## WE ALSO HAVE OPENING WITH CNX IN DIVYASHREE TOWER --- BANNERGHATTA --- ROAD FOR SEMI TECH SUPOORT VOICE ROLES -- SALARY --UPTO RS 4.78 LPA FOR CANDIDATES WITH 1 YEAR VOICE EXP ONE SIDE CAB / 5 DAYS WORKING CALL -- ANY OF THESE HRS FIOR THIS PROFILE MAHVISH 9628373766 SIMRAN 9821182647 DEVIKA - 9821182651 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Requirements: Excellent communications skills (verbal and written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins Please share your updated profile to process further. Please feel free to reach me directly on my official email : Sachin.Narayankar@wipro.com

To take care of various IT installations at HO and across all sites. Must be currently handling IT hardware systems like computers, attendance systems, CCTV systems across multiple locations.Responsible for overseeing the IT infrastructure, software

Hiring for US based Multinational Company (MNC) We are looking for a skilled and customer-focused Service Desk Engineer to join our IT support team. The successful candidate will provide first and second-line technical support to internal users and external clients, ensuring timely resolution of IT issues and excellent customer service. Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network-related issues on desktops, laptops, mobile devices, and other IT systems. Escalate complex issues to appropriate teams or vendors as necessary, following escalation procedures. Monitor and respond to service desk tickets within agreed SLAs. Install, configure, and maintain IT hardware and software, including operating systems and business applications. Create and update documentation, user guides, and FAQs to assist users and improve knowledge sharing. Set up new user accounts, email configurations, and access permissions in line with security policies. Participate in IT projects, deployments, and upgrades as needed. Maintain asset inventory and ensure accurate record-keeping of hardware and software licenses. Provide excellent customer service and follow up with users to ensure complete issue resolution. Proficiency in Windows and macOS operating systems. Working knowledge of Office 365, Active Directory, and remote desktop tools. Familiarity with basic networking concepts (TCP/IP, DNS, DHCP). Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk, Freshservice).