Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
1.0 - 3.0 years
3 - 4 Lacs
Hyderabad, Pune, Bengaluru
Work from Office
Hiring ..! Looking for technically Skilled Candidates with excellent Interpersonal Skills for Technical Support Position /Service Desk /International Voice /Semi Voice Process Education :Any Graduate Immediate joiners Only Note :Work from office
Posted 2 months ago
2.0 - 4.0 years
3 - 4 Lacs
Mumbai
Work from Office
Roles and Responsibilities Provide desktop support to end users, troubleshooting hardware and software issues. Manage IT helpdesk tickets to ensure the timely resolution of customer queries. Utilize ticketing tools to manage service requests and prioritize tasks effectively. Do weekly center visits to do health checks and ensure smooth functioning of the IT systems.
Posted 2 months ago
1.0 - 6.0 years
2 - 5 Lacs
Chennai
Work from Office
Hi Mukesh, Please find the Job Description and company profile below Please be available for a technical discussion today. Will confirm the timings shortly. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Designation : Engineer Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Diversity, Equality & Inclusion: Movate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please note that we are a purely merit-based employer and have not authorized any agency or individual to collect money or request a security deposit to receive a job offer at CSS Corp We don't send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. We never request for fees for any purpose during or after the hiring process
Posted 2 months ago
0.0 - 3.0 years
2 - 3 Lacs
Noida
Work from Office
https://genpactonline.sharepoint.com/:w:/r/sites/Textio_JD_Repository/Shared%20Documents/Working%20Folder/Brokerage%20%26%20Binding%20-%205A.docx?d=w09db5b48e2154f45b2fa202108525491&csf=1&web=1&e=MfhonP
Posted 2 months ago
2.0 - 3.0 years
1 - 4 Lacs
Madurai
Work from Office
https://genpactonline.sharepoint.com/:w:/r/sites/Textio_JD_Repository/Shared%20Documents/Working%20Folder/Brokerage%20%26%20Binding%20-%205B.docx?d=we83b211396b240d58128662ec3acb2d0&csf=1&web=1&e=ER1yKP
Posted 2 months ago
0.0 - 3.0 years
1 - 2 Lacs
Raipur
Work from Office
We are looking for a counsellor Telecaller back office married female candidates minimum qualification graduate should have good communication skills and words Excel Internet knowledge any information pls call 9131801661
Posted 2 months ago
5.0 - 10.0 years
4 - 6 Lacs
Noida
Work from Office
Role & responsibilities; Knowledge of Hardware & Networking Laptop & Desktop Assemble & Disassemble. Knowledge of LAN & WAN Network. Network Printer, CCTV, Biometric Knowledge of Domain, VPS & Dedicated Server Handling. SEO & Website Maintain. Remotely Provide IT Support. Centralized Backup & Asset Management. Vendor Handling & Maintain Data with Tracker
Posted 2 months ago
4.0 - 9.0 years
5 - 15 Lacs
Pune
Work from Office
We are Organizing a walk-in Drive at Pune Location. Please find details below: Date- 31-May-25 Skill Ansible Admin Network Admin Service Desk Windows Administrator Microsoft O365 VMware Administrator Things to carry for interview: 1 copy of an updated resume, Government ID proof with a copy, 1 passport size photo, TCS Application form.
Posted 2 months ago
1.0 - 6.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Call/Whats app 9706756724 Min 1 year exp in Network/IT Helpdesk support/Only from international BPO companies. Telephonic interview Salary upto 40k Exp working with window server, including active directory, LAN/WAN &DHCP. Loc- Hyderabad
Posted 2 months ago
1.0 - 6.0 years
3 - 4 Lacs
Chennai
Work from Office
Dear Candidate, Greetings from Movate formerly known as (CSS Corp)!! We are hiring for Technical Support Engineer - Voice / Non-Voice process. You profile is shortlisted from Naukri for Technical Support Engineer - Voice process. role with Movate Experience- We are looking for Min 1 to 6 years experience with Good communication skills. (Strong verbal communication) Designation - Technical support Engineer. Work location - Ambit IT park Ambattur , Chennai. Qualification: Any graduate can apply(Graduation / Degree Mandatory) Interested candidates can drop your resume to this number or email your resume. Rubini HR ( whatsapp at 8825490116 between 11.00 AM to 8.00 PM) or write a mail to ( Rubini.ravichandran@movate.com) Roles and Responsibilities Looking for candidates with Good communication skill for technical support Candidate should be flexible to work in US Shift (Rotational night shifts). Candidate should be good in English communication. Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office . Any experience who are willing to work with technical process can also apply. Candidates with International Technical Voice experience is preferred. Networking Experience with International Voice is preferred. Essential Functions: Handle customer queries through Chat / Email / Call , complete tasks identified in cases received through CRM portal and assigned queues Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary Adhere to established SLAs, and productivity/performance goals Provide world class Customer Support by delivering service. Perks and Benefits Salary - 3lpa to 5lpa (based on experience) Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break) Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office) Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005 Language: Good in English is mandatory Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund Schedule: Night shift (rotational) Desired Candidate Profile 1-6 years of experience in international technical support or network support role. Strong knowledge of CCNA certification concepts including OSI model, IP addressing, subnetting, DHCP configuration etc is preferred Proficiency in configuring LANs using various protocols such as Ethernet/WLAN/VLAN/Routing/Switching/Firewall setup/Troubleshooting.
Posted 2 months ago
0.0 - 2.0 years
3 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Whats app your Resume : 8888850831 Praveen Call : 7391077622 / 7391077621 Book your Slot on WhatsApp @ 9623462146 All Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Pranya / Shafakat / pritpal Regards Dipika Sharma 9623462146
Posted 2 months ago
0.0 - 2.0 years
1 - 3 Lacs
Bengaluru
Hybrid
Dear Professional, We are excited to present a unique opportunity at Cognizant, a leading IT firm renowned for fostering growth and innovation. We are seeking talented professionals with 0.4 Years to 2 years of experience in Service Desk, International Voice, Technical IT Service Desk to join our dynamic team. Your expertise in these areas is highly sought after, and we believe your contributions will be instrumental in driving our projects to new heights. We offer a collaborative environment where your skills will be valued and nurtured. To proceed to the next step of the recruitment process, please provide us with the following details with Updated resume to sathish.kumarmr@cognizant.com / Vigneshwaran.Suresh@cognizant.com Please share below details (Mandatory) : Full Name(As per Pan card): Contact number: Email Current Location: Interested Locations: Total Years of experience: Relevant years of experience: Current company: Notice period: NP negotiable: if yes how many days they can negotiate? : If you are Serving any Notice period Means please mention Last date of Working: Current CTC- Expected CTC- Availability for interview on Weekdays ? Highest Qualification? Additionally, we would like to schedule a F2F interview with you on 30th May 2025. Kindly confirm your availability for the same. We look forward to the possibility of you bringing your valuable experience to Cognizant. Please respond at your earliest convenience. Thanks & Regards, Sathish Kumar M R HR-Cognizant Sathish.KumarMR@cognizant.com
Posted 2 months ago
2.0 - 5.0 years
2 - 5 Lacs
Bengaluru
Work from Office
, Key Responsibilities: Procure, set up, and configure laptops and desktops for new joiners. Provide first-level support for hardware and software issues across the organization. Troubleshoot and resolve issues related to operating systems (Windows and macOS), applications, and network connectivity. Perform routine maintenance and updates for computers and peripherals. Maintain asset inventory of all IT equipment and ensure records are up to date. Coordinate with vendors and service providers for repair and support when needed. Install, configure, and update software applications and antivirus programs. Support end-users with day-to-day technical issues both onsite and remotely. Document IT support tasks, solutions, and procedures for knowledge sharing. Assist in ensuring data security and compliance with internal IT policies. Key Requirements: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. 2-5 years of experience in IT support or system administration. Strong understanding of computer hardware, operating systems (primarily Windows), and common enterprise software. Basic working knowledge of macOS and ability to provide support for Mac users. Familiarity with networking concepts, printers, and other peripherals. Excellent troubleshooting and problem-solving skills. Good communication skills and ability to support non-technical users.
Posted 2 months ago
1.0 - 4.0 years
5 - 9 Lacs
Mumbai
Work from Office
Innovation is our driving force towards your success IT Helpdesk Support IT Helpdesk Support Hours of operation: Rotational shifts (5.30 AM- 5.30 PM in summer and 6.30 AM- 6.30 PM in winter) for 4 days, and remaining 3 days weekly off Job Description: We are seeking an experienced and customer-oriented IT Helpdesk Support professional to join our team. As an IT Helpdesk Support, you will be responsible for providing technical assistance and support to our internal users, troubleshooting software and hardware issues, and ensuring the smooth operation of our computer systems. Responsibilities: Respond to user inquiries and provide technical support via phone, email. Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other peripherals. Install, configure, and update software applications and operating systems. Set up and maintain user accounts, permissions, and passwords. Assist in the deployment and maintenance of network infrastructure components. Collaborate with other IT team members to escalate and resolve complex issues. Track and document all user interactions and resolutions in the helpdesk ticketing system. Provide training and guidance to users on basic software and hardware usage. Stay up-to-date with the latest technology trends and IT best practices. Key Requirements: Proven work experience as an IT Helpdesk Support or similar role. Strong knowledge of Microsoft Windows and Office Suite. Familiarity with hardware components, network protocols, and troubleshooting techniques. Excellent customer service and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment. Attention to detail and strong problem-solving skills. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *
Posted 2 months ago
1.0 - 2.0 years
1 - 4 Lacs
Mumbai, Navi Mumbai
Work from Office
Should have 1-2 Years in Accounts Payable Helpdesk Coordination with branches , Query management, Email handling, MIS reporting Candidates should have Good communication skill, Email drafting, Command on MS
Posted 2 months ago
0.0 - 5.0 years
3 - 6 Lacs
Hyderabad
Work from Office
The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate. Looking for immediate joiners only . Responsibilities Excellent communication skills (International Voice process) is non-negotiable. Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.). Research issues and resolves technical problems. Qualifications Experience Min. 6 Months to 1 Year (Mandatory) and 2+ Years (Preferred) Written and verbal communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience Contact Details- tanya.pahwa@techmahindra.com or call on 7060027671 to discuss this opportunity further.
Posted 2 months ago
5.0 - 12.0 years
11 - 12 Lacs
Bengaluru
Work from Office
Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candidate is highly customer focused and exhibits an ability to effectively communicate with customers and across all levels of IT management. This role will also cover areas including, but not restricted to, the following. - Aiding Service Management team on major issues - Driving the efficiency and effectiveness of the incident management process. - Monitoring the effectiveness of incident management and making recommendations for improvement. - Ensure timely submission of weekly/monthly productivity reports and Dashboards and have discussion with SO and SDM on regular intervals - Responsible for meeting targets of KPIs and SLAs - Ensure 100% compliance to defined Operations Management support Process especially Root Cause Analysis, Proactive communication with customer, Closure of any open-ended issues Identify Defect Areas and proactively carry out corrective actions - Providing information (input) to the Problem Manager - Client communications - Providing a point of escalation for user issues - Demonstrating and increasing the value proposition of the incident management team and IT operations. - Manage a team of 6 to 8 members and its associated activities Technical Skills - Experience in IT enabled services -IT Service Desk, IT Help Desk (Preferably phone support interacting with foreign clients/users) - Good knowledge of ITIL service management processes - ITIL Certified (Mandatory) - Experience of managing a team of 4 to 10 people - Should have independently driven major incidents (P1 and P2) - Worked in Incident, Problem and Change Management teams - Good Verbal and written communication
Posted 2 months ago
4.0 - 6.0 years
2 Lacs
Chennai
Work from Office
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. Job Description Global IT Helpdesk Engineer - Global IT helpdesk position is based out of Chennai location . Technical Support requires good communication skills with good computer knowledge, Troubleshooting & networking skills to deliver excellent support. What a typical day looks like: Provide 24/7 IT Support via Chats, Tickets, and Calls. L1 Support for Frequently used applications like MS Office, Zoom, VPN, Box, OKTA, Cloudapps, SharePoint etc., First point of contact to handle IT issues from internal users Troubleshoot technical issues through remote desktop connection Modify email distribution list permissions Modify Active Directory groups Software installations and Repairs Document the issues correctly, Handle/escalate the tickets promptly in Ticketing tool like service-now Perform Server monitoring using tools. Maintain Service Level Agreement for all the tickets Prompt response to the emails received in the shift The experience we re looking to add to our team: Bachelor s degree in information technology, Computer Science, or a related field. Good understanding of IT service management (ITSM) principles and best practices, familiarity with ITIL is a must. Experience should be 4-6 years. Should be willing to work in rotational shifts (including night shifts). Strong communication (both verbal and written) and interpersonal skills. Should have experience or knowledge in IT Service Desk / Technical troubleshooting. Basic understanding on Operating System (Win 10 & 11). Basic Networking knowledge and email clients, MS Office, Office 365. Here are a few of our preferred experiences: Ability to execute normal tasks with little supervision Creative and innovative thinker Problem Resolution Skills Customer Service Oriented International BPO background will be an additional advantage What you ll receive for the great work you provide: Medical benefits. Paid Time Off #BB04 Job Category IT Flex pays for all costs associated with the application, interview or offer process, a candidate will not be asked for any payment related to these costs. Flex does not accept unsolicited resumes from headhunters, recruitment agencies or fee based recruitment services. Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Flex does not discriminate in employment opportunities or practices based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status or any other status protected by law. Flex provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. . Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Flex will be reviewed at the e-mail address. Flex will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with Flex.
Posted 2 months ago
0.0 years
1 - 2 Lacs
Chennai
Work from Office
Job Title: Help Desk Coordinator (Fresher) - Only Female Candidates Department: IT Support Industry: Automobile Location: Chennai Reports To: IT Manager / Help Desk Supervisor Job Summary: We are looking for a motivated and tech-savvy fresher to join our team as a Help Desk Coordinator . This entry-level role is ideal for someone passionate about technology, eager to learn, and ready to provide frontline IT support to employees in a fast-paced automobile company. You will assist in coordinating help desk operations and ensuring smooth day-to-day IT support services. Key Responsibilities: Serve as the first point of contact for IT support queries from users. Log and manage support tickets in the help desk system. Troubleshoot basic hardware/software issues and escalate complex issues to senior staff. Maintain and update IT asset records, support logs, and reports using Excel . Use VLOOKUP, HLOOKUP, and Pivot Tables to analyze support data and generate reports. Assist with data management and system audits related to IT assets and user activity. Support software installations, user account management, and routine IT checks. Help ensure compliance with company IT policies and security protocols. Communicate effectively with users and provide regular updates on issue resolution. Qualifications: Diploma or Bachelor's degree in IT, Computer Science, or related discipline. Proficient in Microsoft Excel VLOOKUP, HLOOKUP, Pivot Tables. Basic understanding of Windows OS, MS Office Suite, and internet troubleshooting. Strong interest in IT support and willingness to learn. Good communication and interpersonal skills. Strong organizational skills and attention to detail. Preferred Skills (Added Advantage): Familiarity with help desk ticketing systems (e.g., Zoho Desk, Freshdesk, Jira). Exposure to ERP or Dealer Management Systems (DMS) in the automobile domain. Internship or college project experience in IT support or database management. Benefits: On-the-job training and mentoring by experienced IT professionals. Opportunity to work with leading automobile systems and service platforms. Skill development in data handling, user support, and IT coordination. Structured career progression based on performance.
Posted 2 months ago
3.0 - 5.0 years
4 - 9 Lacs
Pune
Work from Office
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together. We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person. Venue details Date: 31st MAY 2025 Timing : 10:00 Am-2:00 PM Location: Tata Consultancy Services, Sahyadri Park (SP1) , Phase 3, Rajiv Gandhi Infotech Park, Hinjawadi, Pune, Maharashtra 411057 Required Information Details Must-Have At least 5 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7) Good-to-Have ITIL Knowledge Understanding and knowledge on IT Infrastructure. Role descriptions / Expectations from the Role Following are the roles and responsibilities of Service Desk Analyst Act as point of contact as Customer Global Service Desk A significant responsibility of Service Desk Analysts is to manage support requests that can come through a range of networks, such as email, chat, and telephone. They must document issue severity, and they must utilize standard procedures to resolve issues. Analysts must also maintain support tracking systems. Create / Update KBA, SOP Service Desk Analysts must resolve technical issues remotely. For certain common problems, such as installation and configuration problems, they provide users technical documentation Service Desk Analysts often must accelerate customer support requests to higher-level IT support specialists if they are unable to resolve a particular issue on their own. Analysts then provide specialists with details about the issue so that they can resolve it effectively Service Desk Analysts must maintain comprehensive records of issues relating to both software and hardware respond to requests for technical assistance in person, via phone, chat, web and email diagnose and resolve technical hardware and software issues research questions using available information resources advise user on appropriate action follow standard help desk procedures log all help desk interactions administer help desk software follow up with customers and users to ensure complete resolution of issues redirect problems to correct resource identify and escalate situations requiring urgent attention track and route problems and requests and document resolutions resolve technical problems with Local Area Networks and Wide Area networks prepare activity reports inform management of recurring problems stay current with system information, changes and updates help update training manuals for new and revised software and hardware train users as necessary
Posted 2 months ago
2.0 - 4.0 years
10 - 15 Lacs
Mumbai
Work from Office
Good communication skills in English and able to communicate smoothly with customers relating to business transactions . Experience Required : 2 - 4 Year
Posted 2 months ago
0.0 - 1.0 years
0 - 2 Lacs
Bengaluru
Work from Office
Job Title: IT Analyst Company: New Era Technology www.neweratech.com Location: Client Office, Bangalore (Onsite) Employment Type: Full-Time | Permanent Role with New Era Technology Work Mode: 24/7 Rotational Shifts (Including Night & Weekend Support as per schedule) Job Summary: New Era Technology is hiring dynamic IT Analysts to join our team in Bangalore. This is a full-time role where you will act as a Level 1 Technical Support Executive, managing inbound calls and ticket-based queries from internal users. Key Responsibilities: Act as the first point of contact for internal IT technical support queries via phone, tickets, or chat. Handle and resolve procedural, process, and technical issues raised by internal users. Accurately log all support requests and follow through to resolution using ticketing tools. Take ownership of reported issues and ensure effective resolution within SLAs. Escalate complex cases following the escalation path while ensuring timely follow-up. Recommend process improvements or procedural changes to enhance service delivery. Collaborate closely with the internal IT and service desk teams to ensure user satisfaction. Participate in rotational shifts including night shifts and weekends as required. Candidate Requirements: Graduate degree (Computer Science / Electronics preferred). Excellent communication skills verbal and written (English). Willingness to work in 24/7 rotational shifts including night and weekend support. Strong interpersonal skills with an ability to communicate clearly with IT and non-IT staff. Preferred Qualifications (Added Advantage): Minimum 6 months of experience in international technical support / service desk roles. Certification/training in IT support (e.g., CompTIA, Microsoft, ITIL). Familiarity with Windows OS, MS Office, ticketing systems, and remote desktop tools. Strong troubleshooting, analytical, and multi-tasking skills. Ability to work independently in high-pressure or critical situations.
Posted 2 months ago
1.0 - 3.0 years
1 - 3 Lacs
Kozhikode
Work from Office
Monitor dedicated ticket queues to track incoming issues and ensure tickets are assigned to appropriate resources for troubleshooting and resolution. Continuously oversee ticket queues to maintain compliance with Service Level Agreements (SLAs) and ensure timely resolution of issues. Identify and escalate tickets that fall outside the defined scope to the Service Desk or relevant teams for appropriate handling. Ensure associated tickets are correctly linked to parent tickets, facilitating efficient tracking and follow-up once the incident is resolved. Properly assign tickets based on issue severity and facilitate the allocation of resources according to workload distribution to optimize efficiency. Use appropriate tools and methodologies to diagnose and resolve end-user support queries, restoring systems and networks to optimal performance levels. Coordinate setup activities for IT devices and systems, ensuring smooth installation and monitoring their performance to prevent or limit service disruptions. Develop and maintain support documentation to assist IT teams and end-users in troubleshooting and minimizing the impact of unexpected outages. Generate and share regular reports with management and stakeholders, providing insights into ticket statuses, resolution trends, and overall service desk performance. Document and update Standard Operating Procedures (SOPs) for assigned areas, ensuring consistency and efficiency in IT support operations.
Posted 2 months ago
1.0 - 3.0 years
2 - 4 Lacs
Hyderabad, Bengaluru
Work from Office
Helpdesk Engineer We are mainly focusing on communication along with some basic knowledge on windows, VPN, office 365, ticketing tool, and active directory tool. EXP : 1-2.5 Yrs Bangalore / Hyderabad 24*7 Rotational shifts6 days a week Job Description Helpdesk Engineer Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Maintaining good client relations. Tracking and managing work records. Compiling job reports. Knowledge on AV and VC Systems. To configure, install, support, and maintain IT hardware and software - PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile Coordinates with customers to plan and implement software upgrade actions and OS installation Responsible for Helpdesk Support on desktop software & hardware and work with service providers in case of hardware failure To follow up procurement & delivery of hardware/software that are required by users Day to day management of the helpdesk - dealing with cases from inception to completion Skills Bachelors degree in information technology or computer science. Proven work experience as a technical support engineer. Knowledge of web services, API, and IP-based protocols. Knowledge of computer hardware and networking systems. Good time management skills. Good interpersonal skills. Ability to troubleshoot complex hardware and software issues. Excellent written and verbal communication skills.
Posted 2 months ago
2.0 - 3.0 years
4 - 5 Lacs
Bengaluru
Work from Office
IT Support Specialist Expereince : 2-3 years Location : Bangalore Number of Vacancy : 3 Qualification requirement: Bachelor's degree in computer science, Information Technology, or related field. 2-3 years of IT support specialist experience. Exceptional technical support and query resolution skills. In-depth knowledge of computer hardware, software, and networks.
Posted 2 months ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
39815 Jobs | Dublin
Wipro
19317 Jobs | Bengaluru
Accenture in India
15105 Jobs | Dublin 2
EY
14860 Jobs | London
Uplers
11139 Jobs | Ahmedabad
Amazon
10431 Jobs | Seattle,WA
IBM
9214 Jobs | Armonk
Oracle
9174 Jobs | Redwood City
Accenture services Pvt Ltd
7676 Jobs |
Capgemini
7672 Jobs | Paris,France