1304 It Helpdesk Jobs - Page 2

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Key Responsibilities Coordination & Administration l Monitor and assign tickets to vendor engineers and Dixit engineers to maintain SLA compliance. l Manage and coordinate DC & Store RE Engineers. l Maintain and share daily attendance with the Customer and Project Manager. l Follow up on open tickets and ensure closure within SLA in ServiceNow. l Arrange and participate in team meetings with the customer as required. l Prepare and share monthly reports with the customer. l Manage additional activities such as PAV, festival support, and share related reports. Technical L1 Support l Act as the first point of contact for all IT support requests via phone, email, or ticketing system. l Troublesh...

Greetings from Vee Technologies Hiring Process Associates Experience: 1+ Education: Any Degree Work location: Chennai & Mangalore (As per the project requirements it may vary) Mandatory Languages known: Kannada or Telugu or Hindi 1. Good Communication Skills, should know Additional Languages (Hindi, Kannada & Telugu Preferred) and willing to travel anywhere in India as per the Project requirements. 2. Good Operations & Customer Service Skills 3. Excellent Team & Vendor Management Skills 4. Good Interpersonal Skills 5. Good in building the relationship with the client & stakeholders 6. Ability to work independently with in team 7. Good Presentation Skills (Excel and Power Point) Interested ca...

Role Overview: You will be responsible for providing IT support and operations in the banking sector, specifically focusing on digital banking, mobile banking, treasury, IT infrastructure, fintech, and internet banking. As a General Banking Professional with relevant experience in IT, Digital Banking, and Treasury, you will play a crucial role in supporting various IT functions within the banking industry. Key Responsibilities: - Providing IT support and operations for digital banking services - Managing mobile banking platforms and ensuring smooth operations - Handling treasury IT functions to support financial operations - Maintaining and managing IT infrastructure in the banking sector - ...

L1 Support Engineers with expertise in Windows Desktop Support strong communication skills for voice-based support. Troubleshooting hardware/software issues, resolving end-user queries, providing remote/onsite technical assistance in IT Company Required Candidate profile Provide L1 voice-based technical support for Windows desktops, laptops, and peripherals Troubleshoot Windows OS, MS Office, Outlook, internet Handle incidents, service requests, escalations via calls Perks and benefits Perks and Benefits

Role: Service Desk Engineer Location: Coimbatore Shift- US Shift Timings Mode- Work from office. Communication should be good. Roles and Responsibilities: Respond to inbound calls and log incidents and requests for users. Triage emails & self-service incidents and requests at inception, capture all relevant information to arrive at an initial diagnosis Prioritize incidents and requests as per the agreed service level agreements Call end-users as necessary Execute resolutions and fulfilment activities as part of FCR that are part of Service Desk responsibilities. Functionally escalate incidents and requests, to respective resolver teams Proactively request updates for incidents and requests w...

Provide support and resolve user issues via calls/tickets, maintain call logs and analysis and report generation. Should have work experience of at least 2-6 years in TATA STEEL, It will add value if Service Now system working experience is there. Required Candidate profile Required experience TATA Steel Services and Service Now system.

Excellent communication skills and telephone manner. Knowledge and working experience in any Incident management tool. Hands-on experience in troubleshooting windows and MAC machines. 1- 3 years of experience in supporting users through phone / remote sessions. Basic DNS knowledge. Advanced O365 knowledge Creating user accounts, reset passwords, unlock account etc. in AD. Creating security /distribution groups. Basic Knowledge about Proxy server. Basic Knowledge about IP address, VLAN. Troubleshooting VPN client. Troubleshooting of MAC OS and Windows OS Troubleshooting Outlook and other software installations. Strong knowledge of Microsoft based operating systems. Basic knowledge in Antiviru...

Hiring for our clients Outlook Config OS Installation,Configuration &Troubleshoot issues. Knowledge in Ticketing Tools,DNS,DHCP,AD Any Graduate Only Freshers Sal : 20k - 35k Intersted Call HR 8122218726 Required Candidate profile Immediate Joiner FRESHERS ARE WELCOME Training will be provided Good Communication Quick Learner Team Worker Only Male Candidate Career Gap& Arrears also acceptable

Hi, Greetings from Shell Infotech!!! We have below opportunity with one of our esteemed Client. Kindly go through the JD and details thoroughly if interested do share me your Updated CV at swathi@shellinfotech.com Mode of Employment: Fulltime Mode of Work: Work from office Work Location: Pune & Bangalore Exp:2+Years Notice Period: Immediate to 15 days Job Description: Role Designation Senior Technical Support Executive Position Summary Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical ap...

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

Job Details - Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations. • Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution. • Collaborate with senior team members to identify tasks and processes suitable for automation, contributing to the automation pipeline. • Assist in the design, development, and testing of automation solutions using coding and scripting languages like Python, PowerShell, or similar technologies. • Participate in the development and maintenance of technical documentation, including troubl...

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -32k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364808230 / 9606521172 /6364833817 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Responsibilities: * Provide technical assistance via phone, email & chat * Collaborate with IT team on project implementation * Good Communication Skills * Must have computer knowledge

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

ME Ticket handling, call assignment to respective engineers ,Follow Up of assigned calls ,Follow up with users

Strong in US client handling, including voice and text. Good technical skills in networking and software installation. Interested to work in night shifts with work from office. Job location : Chennai & Kaup Send your resume : mohanrajk@desicrew.in

Min 1 year in Int. Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Products Grads Only CTC: Up to 5.5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners HR PAYAL - 9257655181

Role & responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Maintains system functionality by testing computer components. Helps design and implement networks. Consults with users to determine appropriate hardware and software needs and assists in placing orders. Maximizes computer systems capabilities by studying technical applications and making recommendations. Tests compatibility of new programs with existing ones. Installs software and necessary applications for workflow. Trains users on n...

We Are Hiring For Helpdesk Engineer - (MAC Exp is Mandatory) Position Type: Full-Time Experience Level: 4+ Shifts: Quarterly Rotational IMPORTANT NOTE: 1.Intune and JAMF Exp IS MANDATORY ( If you guys have exp into windows and MAC then please apply for this role ) 2. F2F interview Interview Process: F2F Online screening test followed with 2 Tech interviews & HR discussion. Interested candidates please share your updated resume to : Suneetha.d@truglobal.com Contact No : Suneetha: - 9513059942 About the Role We are seeking experienced Tier 1/Tier 2 Helpdesk Engineers to provide exceptional end-user support across Windows and macOS environments. The ideal candidate will have strong troubleshoot...

We are seeking an experienced and highly motivated Global IT Support Center Manager to lead our dynamic IT support team. This critical role is responsible for overseeing the 24/7 operations of our global IT support center, ensuring the delivery of exceptional technical support to our employees worldwide. The ideal candidate will be a strong leader with a deep understanding of ITSM processes, excellent problem-solving skills, and a proven ability to manage and motivate a diverse team. Key Responsibilities: 1. Team Leadership & Management: - Lead, mentor, and develop a team of IT support specialists across multiple geographies and time zones. - Manage team schedules, performance reviews, and p...