789 It Helpdesk Jobs - Page 2

Overview A Help Desk Technician (1 to 2 years exp) provides technical support and assistance to customers, either remotely or in person. This entry-level role is ideal for individuals looking to start their career in IT support. Female candidate only Responsibilities Key Responsibilities: Serve as the first point of contact for customers seeking technical assistance via phone, email, or chat. Perform basic troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk customers through the problem-solving process. Escalate unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in logs. Follow up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures Essential skills Computer enginnering Desired skills Requirements and Skills: Basic understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and resolve basic technical issues. Proficiency in English; additional languages are a plus. Excellent communication skills. Customer-oriented and patient. Willingness to learn and adapt to new technologies and procedures Experience 1-2 years.

Hiring for CMM 5 Level Org!!Track and analyze support calls and information requests to identify areas of need and create strategies to enhance end-user capacity and end-user reliance on support personnel.should have ticketing and dashboard exp. Required Candidate profile Designation: Help Desk Executive Location: Andheri Experience:1+ Year Contact: snehapawar@peshr.com/7021769496 Qualification: Graduate Perks and benefits Get a chance to work in good work culture

We are Hiring for the role of Technical Support with best Salary & Immediate Joining! Fundamental Technical knowledge how on system trouble shooting, few prominent knowledge areas are:- Microsoft Windows Operating Systems (9X, NT,2000, XP) Microsoft Office Network Connectivity Print Services E-Mail and Internet mail Familiar with Lotus Notes and MS Outlook email clients. 1. Excellent communication skills, with neutral accent. 2. Excellent written communication skills with email etiquette. 3. Good problem solving and analytical skills 4. Excellent customer service skills 5. Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when 6. Flexible to work 24 X 7. Educational Qualification: Any Graduation (Any B. E/ Any B. Tech will be an added advantage) Shifts Timings: Rotational Salary- 3.0L/ A to 10L/ A ( based on performance in interview). Freshers also can apply. Qualification Experience: 1 to 6 years Salary: 10 LAKHS Contact Point Deepa - 9900024811 Aditya - 9686682465 Mallik - 7259027282 Rashmi - 7760984460 Pallavi - 7259027295

• Windows Desktop 7,8,10, and 11 Understanding of Internet Services, DNS, DHCP, Office Suite, Adobe, VPN, Printers • Ticketing system and processes • Familiar with Virtualization Technologies (e.g. VMware ESX and/or Hyper-V )

Min 1-2 Yr Exp Into Technical Support (International Voice - Mandatory) Any Graduate CTC - Up to 4 LPA + Allowances and Incentives WFO 24*7 US Shift Both Way Cab 5 Days Working Interview - Virtual Location - Pune 7023955677 (HR Kajal)

Roles and Responsibilities Provide technical support to end users through phone, email, or in-person interactions. Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals. Install, configure, and maintain operating systems (OS) on various devices. Perform remote support sessions using tools like TeamViewer or Remote Desktop Connection. Document all incidents and resolutions in a timely manner.

Increase supplier performance (cost, quality and deadlines) by piloting the implementation of improvement actions, in close collaboration with suppliers Manage corrective and preventive actions (relevance of responses, request for additional analyses) in order to ensure the delivery of parts in accordance with RADIALL's needs (quality, costs, deadlines) Evaluate supplier performance by conducting quality audits and continuous improvement system Qualify existing parts processes for new suppliers Monitor supplier performance against annual targets

At Davies, we rely on our IT systems to power the solutions that help consumers around the world. We re seeking an experienced IT support person to join us on this journey, using their technology skills to make us even more efficient. In this role, the support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.

Job Title: Senior Technical support. Location: Bangalore / Chennai / Hyderabad . Department: Technical support Reports To: Manager Job Type: Full Time. Job Summary: We are seeking a highly motivated and experienced Senior Customer Service Representative to join our team. In this role, you will handle complex customer issues, mentor junior representatives, and support the day-to-day operations of the customer service department. The ideal candidate is proactive, empathetic, and has strong problem-solving and communication skills. Key Responsibilities: Provide high-level support to customers through various channels phone, email, chat, etc. Resolve escalated customer complaints and issues efficiently and professionally. Assist in developing customer service policies and procedures to enhance customer satisfaction. Mentor and support junior customer service staff, offering guidance and training as needed. Monitor and analyze customer feedback and service metrics to identify areas for improvement. Maintain accurate records of customer interactions and transactions in CRM systems. Participate in process improvement initiatives and recommend solutions for operational efficiency. Assist with onboarding and training of new customer service team members. Stay updated on product knowledge, industry trends, and best practices in customer service. Qualifications: Bachelor's degree or equivalent work experience preferred. Proven ability to manage and resolve complex customer issues. Excellent communication, interpersonal, and organizational skills. Strong multitasking and time-management abilities. Proficiency with customer service software and CRM systems. A customer-centric mindset with a strong focus on problem resolution and service excellence. Ability to analyze data, track KPIs, and drive performance. High attention to detail and a commitment to quality and compliance. Ability to work in a fast-paced and dynamic environment. Contact Hiring Manager Mallik @ 7259027282 / 9900024811 / 9686682465 / 7760984460

*Position: Technical Support Officer Voice (International Process)* Salary:-up to 37,000 in-hand + Incentives + Appraisals + Cab Facility Eligibility Criteria: Graduate or Postgraduate (No current students) Minimum 18 months of exp in any international Techical support ( any Graduate can apply ) Strong English communication skills LOCATION - NOIDA ( BOTH SIDE CABS ) Key Responsibilities: Voice-based Technical Support for international customers Networking, troubleshooting, and resolution Internal team collaboration *Contact - HR RAHUL ( 9289947801) WhatsApp and call*

Transport Executive Work Dynamics What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports.

International Technical Voice Support Min 1Yr Experience in Service Desk /Technical Support Graduates Only WFO-US Shifts CTC Upto 6 LPA + Incentives + Allowances 5 Days Working Contact - 8890492756(HR BHOOMI) E-MAIL - bhoomighrs@gmail.com

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

As a Sr. Process Executive (Voice & Sales) at Infosys, you will be responsible for handling domestic and international inbound calls with a strong focus on delivering exceptional customer experience and driving inbound sales. Your role will involve providing first-level resolutions, upselling/cross-selling services, and delivering empathetic communication to build customer trust. Additionally, you will troubleshoot basic technical issues, escalate when necessary, record interactions using internal systems, and stay updated on product knowledge through regular training. To excel in this role, you must possess excellent spoken English skills, prior experience in customer support or inbound sales, and be willing to work night shifts, predominantly starting around 1 AM. This is a full-time position based in Bangalore with 24/7 rotational shifts, including night shifts. The role requires 100% work from the office with no hybrid/remote options. The ideal candidate should hold a qualification of any full-time graduate. As a Service Desk Executive (IT Support) at Infosys, you will be responsible for resolving technical queries related to VPN, O365, Active Directory, drivers, etc., through calls, chats, or emails. You will utilize tools like ServiceNow, Remedy, and Control-M (if experienced) to provide effective L1 support, handle tickets, and assist users across various operating systems and productivity tools. Moreover, you will follow escalation protocols, ensure timely resolutions, and adhere to client-specific training programs and quality standards. To succeed in this role, you should demonstrate strong communication skills, have prior experience in a Service Desk/IT Helpdesk role (preferred), and be comfortable working night shifts based on US timings. This full-time position in Bangalore involves 24/7 shifts with 100% work from the office requirement, excluding any remote work. The candidate must be open to completing dedicated training programs as per project needs and hold a qualification of any full-time graduate. Joining Infosys BPM offers you the opportunity to work with global leaders in tech, banking, and support services, competitive salary packages along with night shift allowances and incentives, a state-of-the-art office environment, growth opportunities, access to world-class learning and upskilling platforms, and fast-track onboarding for immediate joiners. Do not miss this chance to build a career with a renowned global brand. Walk in with confidence, walk out with an opportunity! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Shaping Careers, Empowering Talent www.infosysbpm.com Transforming Talent | Driving Excellence,

-Provide hardware, software, and network support to users. -Install, configure, and maintain systems and applications. -Handle helpdesk tickets and resolve issues promptly. -Perform routine maintenance, updates, and backups. Required Candidate profile -Support hardware deployment and upgrades. -Document issues and resolutions. -Collaborate on IT projects and upgrades. -Provide user training and support. -Keep up with latest technology trends.

Piramal Foundation is looking for IT Helpdesk Manager to join our dynamic team and embark on a rewarding career journey Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

Job description Designation Trainee Salary 2.5-3.25 lakhs Experience & Fresher Eligible Any Degree( all streams eligible ) Location – Chennai /vizag/Hyderabad Immediate joining. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

-Troubleshoot & resolve issues with firewalls, PBX systems, software, and hardware -Provide technical support to end-users and ensure system stability -Support installation, configuration, and maintenance of software and hardware Required Candidate profile -Handle escalations and ensure timely resolution -Work in rotational shifts as per schedule -Collaborate with IT team for system upgrades and backups Priyanka: 7669296936 Perks and benefits 16+ Years old MNC

Responding to client support requests.Be available via different channels like email, phone and the ticket system for all user requests(Incidents/Service Requests)based on the defined process. Dispatch tickets if they cannot be solved directly

Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Key Responsibilities: Provide 24x7 support for end users via phone, chat, and email , focusing on retail IT operations. Troubleshoot and resolve issues related to Point of Sale (POS) systems, iOS devices , Windows OS , Office 365 , Active Directory , and basic networking . Handle Incidents, Service Requests, Changes, and Problems in accordance with ITIL methodologies . Work in a shift-based rotation (including nights, weekends, and holidays) to support business-critical systems around the clock.

Job Description Form Position :IT -Global Service Desk Location : Pune GENERAL DESCRIPTION Answering tickets from internal users logged via ITSM tool and telephone with regards to the issue or request they have raised. Ensure incidents and requests are accurately categorized, logged, assigned, tracked, and responded to in a timely manner, in line with agreed SLAs, provision of timely communications and maintenance of ownership until closure. Collaboration with various teams & stakeholders. Identify service improvement opportunities along with the leads. Further development and maintenance of existing knowledge database. Participates in assigned projects. Flexible working on weekend, which would be on rotational basis within the team. Thinking out of the box solutions for issues raised by the customer. ITIL3/4 foundation certificate is good to have Passion to learn new concepts, technologies and processes WORK EXPERIENCE REQUIREMENTS Must be Fluent written and spoken German (minimum B2) and English. Should be a Graduate or equivalent degree. Minimum 3 years proven experience in a service desk / customer service role Good troubleshooting skills in M365 office apps, Microsoft Windows, internet browsers, PCs, laptops, basic networking, and active directory Knowledge of BMC helix ticketing tool system Excellent communication skills Customer focused and results oriented. Ability to work alone or as a member of a team. Readiness to work on shift working pattern and weekend basis. Responsible and organized. Logical thinker Passion to learn new concepts, technologies, and processes.

Hiring for Leading ITES Company In Gurgaon and Pune for Technical Support Key Highlights: 1: Experienced with minimum 1 year exp in Technical Support on Paper (Mandate) 2: 24x7 Shifts 3: 5 Days Working 4: Both Side Cabs 5: Excellent Communication Skills 6: Immediate Joiners Preferred 7: Knowledge of LAN, MAN, Windows Troubleshooting, Networking etc A Technical Support job description typically involves diagnosing, troubleshooting, and resolving technical issues related to computer hardware, software, and networks AD , DNS , DHCP ,365 (Aware of these Things) Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs! Key Responsibilities: Troubleshooting and Problem Solving: Diagnosing and resolving hardware and software issues, either remotely or in person. User Support: Providing technical assistance to users, answering questions, and guiding them through problem resolution. System Maintenance and Monitoring: Ensuring computer systems and networks are running efficiently and effectively. Installation and Configuration: Setting up new systems, installing software and hardware, and configuring user accounts. Documentation and Record Keeping: Maintaining records of issues, solutions, and system configurations. Collaboration: Working with other IT teams and external vendors to resolve complex issues. Customer Service: Providing excellent customer service, ensuring user satisfaction, and building positive relationships.

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

Provide first-level support for desktop hardware, software, and peripherals used in the command and control center. Maintain desktop systems and applications, ensuring compatibility and functionality for mission-critical operations.

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001