789 It Helpdesk Jobs - Page 17

About the Role: We are seeking a dedicated professional with a comprehensive understanding of FLTs and a solid foundation in Basic Network related knowledge . The ideal candidate will demonstrate a Proactive approach , effectively support users remotely by being hands on to assist remotely to users , and possess basic knowledge on POS systems. They should be enthusiastic about taking up new projects and excel as a problem solver . Key Responsibilities: • Maintain expertise in FLTs and demonstrate practical understanding in related fields. • Apply Basic Network related knowledge to troubleshoot and support system issues. • Display a Proactive approach with a hands on method while assisting remotely to users . • Leverage basic knowledge on POS to facilitate system support and overall management. • Embrace opportunities to engage in new projects as they arise. • Utilize strong problem solver skills to address and resolve technical challenges. • Employ fundamental understanding of LAN cabling and crimping issue identification . • Integrate knowledge on MDM to support relevant processes. • Demonstrate hands-on proficiency with excel to prepare, analyze, and publish reports effectively. • Conduct weekly store visits for regular system health check-ups as part of the overall scope of work.

The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen A day in the life The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen About the team The first 2 lines of the summary will appear in search results. So include the most exciting info to attract candidates to select your job and read the rest of job description. An exciting summary may include the mission of the team, the expectations for this role, or the reasons why candidates would love to work here. You may list out key information as bullets in the job description. Simply start a bullet with a hyphen 6+ months of human resources experience 6+ months of customer service experience 6+ months of Microsoft Office products and applications experience High school or equivalent Experience in confidential environments 1+ years of human resources experience 1+ years of customer service experience 1+ years of Microsoft Office products and applications experience

JOB DESCRIPTION Client Telephonic Support Renewal Reminders Payment Follow-up Invoice Generation Help in installation of Email for client via Phone, Email or AnyDesk Good communication skills Qualification :Any Graduate B.com, BA Preferred

Job Title: Service Desk Analyst / Service Desk Technician Department: IT Support / IT Services Location: Chennai Reports To: IT Support Manager / Service Desk Lead Job Summary: We are seeking a customer-focused and technically skilled Service Desk Analyst to provide first-line support to end-users. This role involves diagnosing, resolving, and escalating technical issues, ensuring minimal disruption to business operations and excellent user satisfaction. Key Responsibilities: Serve as the first point of contact for end-users via phone, email, chat, or ticketing system. Troubleshoot and resolve IT issues related to hardware, software, network, and applications. Log, categorize, prioritize, and track incidents and service requests in the ITSM system (e.g., ServiceNow, Jira, Freshservice). Provide support for Windows, macOS, Office 365, VPN, printers, and mobile devices. Follow standard procedures and protocols for issue resolution and escalation. Ensure proper documentation of incidents, problems, and solutions in the knowledge base. Assist in onboarding/offboarding users, including account creation, equipment setup, and access rights. Maintain excellent communication with users throughout the lifecycle of support requests. Collaborate with other IT teams to resolve complex issues. Identify recurring issues and suggest improvements or preventive measures. Required Qualifications: 08 years of experience in a service desk, help desk, or IT support role. Strong understanding of computer systems, mobile devices, and other tech products. Familiarity with ITSM tools and remote support solutions. Excellent problem-solving skills and attention to detail. Strong verbal and written communication skills. Customer-first mindset with the ability to manage multiple tasks effectively. Preferred Qualifications: IT certifications (e.g., CompTIA A+, ITIL Foundation, Microsoft 365 Certified). Experience in supporting Active Directory, Exchange, VPN, or cloud-based systems. Knowledge of ticketing systems like ServiceNow, Zendesk, or similar platforms. Familiarity with security best practices. Contact Aditya - 9686682465 / 7259027282 / 7259027295 / 7760984460 / 9900024811

Role & responsibilities Excellent Communication Skills Desktop Support, IT Helpdesk, IT service Desk, Technical Support, IT Support, Remote Desktop, Please share your updated resume on puneet@mounttalent.com Total Exp: Relevant Exp: CCTC: ECTC: Current loc: Preferred loc: Current Org: Notice period: Immediate joiner or within 15 Days Available for F2F interview on 20th June -

DETAILED JOB DESCRIPTION Position: System Administrator Experience: 1-4 years Why to Join ALARIC VENTURES • Known as career builders and paymasters. • Best and unbeatable benets for the employees. • Eective career and nancial progression system. • Most organic and friendly work environment. • Plethora of success and growth stories. Required skills: • Good Interpersonal skills • Strong problem-solving skills and attention to detail. • Eagerness to learn and adapt to new technologies. • Ability to work well in a team and independently. • Analytical and troubleshooting skills. • Knowledge about Desktop Troubleshooting • Outlook Conguration - Oce 365 • Knowledge of Dropbox, Google Drive Knowledge of DHCP, DNS Basic Knowledge of Routers, Firewalls • File and folder permissions. • Network Printer installation • Knowledge of backup types and Restore processes. • Basic understanding of Operating systems (windows) Education and/or Experience : Any Technical qualifications (BCA, Btech, B.Sc.-IT). • Good to have AZ900/MSCA certification. • This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Benefits and compensation: • Group Health insurance and other benefits. • The Best working culture and opportunities for professional growth. • Learning opportunities in leading technologies • Compensation as per Market Standard • Training and development programs.

Max 2 years in Int.Tech Support Voice after graduation Must Have: Troubleshooting on Windows OS & Microsoft Office 365 Grads Only CTC: Up to 5 LPA Location - Hyderabad WFO Shift: 247 Shifts Both-Way Cabs Immediate Joiners DM - 8529546798

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364822002 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Dhruv Global School, Pune, Sus-Lavale Road is looking for Wellness Counsellor, IT Support Engineer to join our dynamic team and embark on a rewarding career journey Provide technical support to end-users by troubleshooting hardware, software, and network-related issues across the organization Install, configure, and maintain IT systems including desktops, laptops, printers, and peripheral devices Respond to helpdesk requests and ensure timely resolution of technical problems Maintain user accounts, permissions, and access rights in accordance with IT policies Assist with system upgrades, patch management, and regular maintenance activities Document incidents, solutions, and updates in the IT ticketing system Collaborate with other IT team members to ensure infrastructure reliability and data security Provide support during IT projects and ensure minimal disruption to business operations

Role & responsibilities Service Desk Engineer:- Key Responsibilities: Ticket Management: Use the IT Service Management (ITSM) tool to log, track, and manage incidents and service requests. SLA Management: Monitor and ensure that SLAs are met by tracking ticket progress and ensuring timely resolution by assigning tickets to the appropriate engineers. Bridge Communication: Act as the primary point of contact between the engineering team and end-users, providing updates, clarifying requirements, and resolving any issues related to incidents or requests. Ticket Assignment: Review incoming tickets and assign them to the appropriate support engineers based on priority and expertise. Incident Reporting: Prepare and generate incident reports, summarizing issues, resolutions, and any relevant details for ongoing monitoring or post-mortem analysis. Pack & Catch Support: Assist with the preparation, packaging, and labeling of IT hardware for deployment to end-users. Basic Troubleshooting: Assist with basic troubleshooting of IT devices and software in coordination with the engineering team when necessary. End-User Assistance: Support end-users by gathering relevant details for tickets and communicating necessary information to engineers for resolution. Documentation & Reporting: Maintain clear and organized documentation related to ticketing, inventory, and incident management to ensure transparency and accuracy. Skills & Qualifications: Experience working with ITSM tools (e.g., ServiceNow, JIRA, or similar ticketing platforms). Strong organizational skills and the ability to manage multiple tasks simultaneously. Good understanding of Service Level Agreements (SLAs) and how to track and meet them. Basic knowledge of IT hardware, including laptops, desktops, and peripherals. Excellent communication skills, with the ability to act as an effective liaison between engineers and end-users. Strong attention to detail and accuracy in logging tickets and preparing reports. Ability to prioritize tasks and manage time efficiently in a fast-paced environment. Team player with the ability to work independently when needed. Preferred Experience: Experience in an IT support, helpdesk, or service desk environment. Familiarity with ITIL frameworks or ITSM processes. Previous experience managing incident reports and SLA adherence. anshu.chaubey@progressive.in

Service Desk Manager (SDM) Language: Proficient in English (Read + Write + Speak) mandatory and Equivalent test of spoken and written and technical IT specific knowledge in both and English Role purpose: The Service Desk Manager is responsible for one delivery center to ensure all Metrics are measured and adhered. Owner of key measurements, Service Levels, and critical deliverables for SD services Main responsibilities: Performance of a single delivery center. Adherence to standards, measurement and reporting of metrics. Overall responsibility for processes, escalations, knowledge management within the DC New transitions and integration with the current teams. Knowledge acquisition, completion of documentation, management of infrastructure requirements, and all requirements that are associated with the new transitions. Operations reporting and governance meetings. Major activities: Manages all activities in the Delivery center Coordinates Knowledge Managers, Escalation Managers, and Incident Managers and makes sure they are aligned Supports Global Service Desk Manager with resource demand and capacity for a delivery center and activities to meet the demand and deliver required capacity (supports role of WFM Workforce Management) Ensures process changes are implemented Implements performance reporting for all the SLAs and KPIs and ensures adherence to the SLAs. Reviews and follows-up on ticket-based Customer Satisfaction (CSAT) reviews within the delivery center Performs reviews on ageing of tickets and conducts pending ticket analysis with the Team Leads. Reviews escalations and implements corrective and preventive actions on DC level Initiates and manage against the Service Improvement Plan (SIP) and Continuous Improvement Plan (CIP) Supervises performance of the team and is responsible for their qualification Attends the monthly quality meeting, BMC Remedy Resolver Group Team Leads meeting, and the SD Monthly Call (SDMC)

Position - Service Desk (L1/L2) Location - Ghansoli Navi Mumbai. Work Mode Work from office Mandatory Skill Good in English Communication • International client support experience (Preferred). • Ability and willingness to work in US Shifts only. • 5 days working. (24/5) Service Desk L1 Exp:- 1+ Yr Requirements: Previous experience in a technical support role or customer service role preferred. Strong communication skills, both verbal and written. Proficiency in troubleshooting hardware, software, and network issues. Familiarity with ticketing systems and remote support tools. Ability to work under pressure and prioritize tasks in a fast-paced environment. Basic understanding of ITIL principles is a must. Thanks & Regards Riya Zunjarrao Junior HR riya.zunjarrao@rigvedit.com

Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Minimum 1 year of experience in technical voice support (OR) Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Contact: 7829336202 / 7829336034 / 9380300644

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support For More Details Call : HR smitha @ 9880964847 (Call or whatsapp ) Job description Proven work experience as a Desktop Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 3.5LPA-4.2 LPA Graduate Freshers Location-Bellandur eco space / Whitefield Shifts-Day Rotational shift HINDI MANDATE For More Details Call : HR smitha @ 9880964847 (Call or whatsapp )

Serves as the primary contact for diagnosing, troubleshooting, and resolving end-user hardware issues while managing support requests through an IT ticketing system.

Dear Resource , Position - Service Desk Engineer Experience - min.1 year Location - Noida , Gurgaon, Delhi HR - SUSHMITA DM - 8700479986 Email - hr16@piplindia.com CTC - UPTO 21k ctc .

Greetings from Trigent Software!! Candidate with excellent communication skills are higly preferred. Role: Service Desk Analyst Mode of Work: Work from Office Experience : 0 - 2yrs Location: Bengaluru (Bellandur) Working Days: 5 days Shift: Rotational ( Including Night Shifts ) Qualification: Any Graduate with Tech Expertise Salary : Freshers - (16,500 In hand salary) & Experienced - (20,500 In hand salary) Cab: Pick and Drop will be provided Notice : Immediate/ 15days Notice Job description As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide ongoing support to clients for system or application issues.- Communicate effectively with clients to understand and resolve their issues.- Troubleshoot technical problems and provide timely solutions.- Document client issues and resolutions for future reference.- Collaborate with the technical team to enhance system performance.- Stay updated on product knowledge and industry trends. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management.- Good To Have Skills: Experience with Service Desk Voice Support.- Strong understanding of IT support processes and procedures.- Knowledge of ticketing systems and remote support tools.- Ability to prioritize and manage multiple client issues simultaneously. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. **looking only for immediate joiners** For More Details Contact HR Sujath Ali @7680048497 {call or WhatsApp} or email your resume to sujath_a@trigent.com Regards HR Sujath Ali Trigent Software 7680048497 sujath_a@trigent.com

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS - DO NOT APPLY ON NAUKRI WApp CV: 888-464-3032 Call: 022-4614-1600 -- 3 - 4 yrs Exp in Desktop Support + AD + O365 Admin Night Shift SCCM, RMM Tools Office 365 Admin Center Windows Active Directory Outlook, VPN Excellent Spoken English Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

Greetings from KVC CONSULTANTS LTD. We are hiring right now for------ Customer Support / Technical Support/ Service Desk Candidates residing in Pune and Hyderabad can apply for the same. Job Description -- PROFILE -1 -- Biggest IT MNC - Pune Hinjewadi Phase- 2 International Voice Service desk Eligible:-Graduates Desk required Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates 5 days working / Cabs available PROFILE -2 -- Biggest IT MNC - Banglore - IT CITY International Voice Technical Support Salary:- Rs 2.77 LPA for FRESHERS Salary:- Rs 4 LPA for 1 year experience candidates Eligible:-Graduates with Minimum 1 Year of experience in International Voice Technical Support required 5 days working / Cabs available Roles and Responsibilities --- Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Microsoft , Azure , O365 , Troubleshooting Skill set needed Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Makes recommendations for updates to the KB database Adherence to policies and procedures, closure of open calls after resolution. Mandatory Language Skill: Prior SD experience and good English speaking skills" Note:- This is a WFO Profile and Candidate should be comfortable working for Bangalore or Pune because this profile is available for these two locations. FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or DM -- Service desk @ City applied with resume Fareeha -- 8528371817 Aaysha - 9821182649 Areesha - 9628373763 Vanshika 9628373762 Siya -7565006262 Yagyanshi -- 9821182648 ##KVC CONSULTANTS LTD ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING

JOB Role: The role requires the candidate to manage and Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues Requirements : Responding to queries via chat, email, or phone Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases & remote control Good understanding of computer systems, mobile devices, and other tech products Ability to diagnose and resolve basic technical issues Provide periodic updates on Regular incident reports Preparing the regular tickets information along with SLA parameters Maintain all the documents related to escalated tickets Good oral and written communication skills Willingness to work in night shifts/rotational shifts and weekends on rotational basis Education: Any Graduate Experience : 0 to 2 years in IT Helpdesk Notice Period: Immediate Only Female Candidate Can Apply! Interested candidates please share your resume to goutam.das@fnf.com

RUCKUS Networks is looking for Sr. Staff Technical Support Engineer to join our dynamic team and embark on a rewarding career journey Analyzing customer needs to determine appropriate solutions for complex technical issues Creating technical diagrams, flowcharts, formulas, and other written documentation to support projects Providing guidance to junior engineers on projects within their areas of expertise Conducting research on new technologies and products in order to recommend improvements to current processes Developing designs for new products or systems based on customer specifications Researching existing technologies to determine how they could be applied in new ways to solve problems Reviewing existing products or concepts to ensure compliance with industry standards, regulations, and company policies Preparing proposals for new projects, identifying potential problems, and proposing solutions Estimating costs and scheduling requirements for projects and evaluating results

Find a Career With Purpose at Teva Keyword Location Select how often (in days) to receive an alert: IT Help Desk Specialist II Date: Jun 16, 2025 Location: Bangalore, India, 560064 Company: Teva Pharmaceuticals Job Id: 62355 Who we are How you ll spend your day Perform initial problem determination (level 1) in support of scope of services with related hardware, software and services support. Provide in-scope technical advice and guidance, trouble shoot end users queries / issues and advise potential resolutions within specified KPIs and metrics. Handle service entitlement failures associated with requests for in-scope services. Assign records to other support groups, as and when required. Act as service desks advocate when dealing with other support / resolver groups. Initiate the service outage procedure, update VRU status messages with outage information, as required. Process requests for password resets and manage the requests to satisfactory completion. Accurately log all interactions via established business processes and tools. Understand and contribute to the improvement of various performance metrics. Update inventory for software licenses, hardware and reporting. Your experience and qualifications 0 - 1 years experience as a technical service desk agent Excellent logical reasoning, troubleshooting and problem determination skills Strong communication (verbal and written) skills Knowledge and experience with Remote takeover tools. Work in office is required (No work from home option) Reports To First Line Manager