1304 It Helpdesk Jobs - Page 16

Dreams Creation Advertising Pvt. Ltd is looking for Telemarketing / Customer Care to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling custom...

Job Title: Service Help Desk Fresher Location: Bangalore About the Role: We are looking for a motivated fresher to join our Service Help Desk team . In this role, you will be the first point of contact f or customers, handling service requests, logging issues, and ensuring timely resolution through our ticketing system. Strong communication skills and a customer-first attitude are essential. Key Responsibilities: Act as the first point of contact for customer queries and issues. Log, track, and manage tickets using the service help desk system. Provide accurate information and updates to customers. Coordinate with internal teams to ensure timely resolution of issues. Follow up on open ticket...

Trained candidates should have Service Desk skills will be responsible for providing technical support, troubleshooting, and help desk support. The role will also involve working with information technology and resolving customer issues in a timely and efficient manner. JD for PA level, Receives and handles calls for service, and follow agreed procedures to resolve tickets Promptly allocates calls as appropriate Logs incidents and service requests and maintains relevant records Managing incidents and requests through the service management tool Provide support for a wide range and constantly evolving applications software & hardware Maintaining governance standards across all IT service mana...

About Company Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domai...

About Company Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domai...

About Company Incedo is a US-based consulting, data science and technology services firm with over 2,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domai...

Job Title: Technical Support Advocate (Applicable for Customer Service or Technical Support) Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective...

Dear Candidates, Sword is looking for IT Helpdesk/Service desk resource !! Remote !! Looking for TamilNadu candidates only !!! Exp : 2+yrs Package : Negotiable Role & responsibilities Key Responsibilities (but not limited to): Answer the Helpdesk telephone, log calls in the services ticketing system, and assist the users in problem resolution. Facilitate user password resets Coach users in the use of hardware, software, and file management. Channel and escalate technically complex problems to the appropriate resources Perform computer equipment repairs; manage network printers and wireless connectivity. Install software and computer peripherals Identify when off-site repairs are required and...

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic unde...

Hiring Technical Support Engineers | Join a Leading IT Giant! Are you passionate about technology and problem-solving? We are hiring Technical Support Engineers for a global IT leader. Eligibility: Minimum 1 year experience in Technical Support (Voice) is mandatory Excellent communication skills Strong technical knowledge ( Microsoft products preferred ) Willing to work in US shifts Immediate joiners only CTC: 5 LPA 6 LPA Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products Perform in-depth technical issue analysis Provide timely resolution with high customer satisfaction Maintain SLA, TAT and ensure quality in every interaction Assist customers via voice/cha...

Role & responsibilities Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and ...

Hi, We are hiring for Service Desk Analyst for Bangalore Location Mode of Work:- 5 days Work from Office Mode of Interview:- F2F / Walk in interview on 22nd August & 23rd August at Bangalore Location Date of Interview:- 22nd August & 23rd August Job Role & responsibilities:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Techinical skills, Q...

Job Overview: We are looking for a skilled and customer-focused IT Help Desk Technician to join our team. The ideal candidate should have experience troubleshooting Windows and other Microsoft products, handling networking issues, and managing IT onboarding for new employees. Key Responsibilities: Provide first-level technical support for Windows, Microsoft Office, and other Microsoft products. Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment. Assist in configuring, managing, and troubleshooting networking devices (switches & firewalls, particularly Sophos). Perform new user onboarding, including setting up user profiles, email accounts, and syst...

A Technical Support Specialist to join our team,provide timely, high-quality assistance. Troubleshoot software issues, guide partners through step-by-step solutions,ensure prompt resolution to maintain a high level of customer satisfaction. Required Candidate profile Respond to business partner queries in a timely manner via phone,email. Monitor and track issues to ensure accurate and timely resolution. Document technical issues and solutions in ticketing systems. Perks and benefits To be disclosed post interview.

Role- Quality Analyst - Service Desk Experience-Min 2 Years in international BPO (Service Desk)| Technical Support Call Monitoring /Audit | QC Tools | RCA Min. 1 Year as Quality Analyst on papers Shift- Night shift CTC- Up 6 LPA Notice- 0-30 Days WFO

Location: Pune / Bangalore Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and ...

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. You...

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analy...

Hiring IT Manager for Lighting Company in Faridabad Location. Min 5yrs exp and responsible to handling complete IT deptt. Pls share CV on sarika.vasdev@provisionconsulting.in

We Are Hiring For Helpdesk Engineer Position Type: Full-Time Experience Level: 2-4 years Shifts: Quarterly Rotational Interview Process: F2F Online screening test followed with 2 Tech interviews & HR discussion. Interested candidates please share your updated resume to : Suneetha.d@truglobal.com Contact No : Suneetha: - 9513059942 About the Role We are seeking experienced Tier 1/Tier 2 Helpdesk Engineers to provide exceptional end-user support across Windows and macOS environments. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proven track record in resolving hardware, software, and network-related issues while adhering to SLA and ITIL ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...

Key Responsibilities: 1. Troubleshoot software issues and resolve customer queries through phone, email, or onsite visits.2. Train clients on software usage and best practices.3. Collaborate with the development team for escalated issues and ensure timely resolution.4. Maintain client relationships by offering excellent post-sales support and ensuring customer satisfaction. Minimum Requirements: 1. Strong problem-solving and communication skills.2. Familiarity with common software systems and technical troubleshooting.

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Ayush 8109195240 *Kanak 8982889979 *Antra 958932998...

Provide first-level IT support for hardware, software, and network issues. Should have 2–3 years’ experience in ticket handling, troubleshooting, and remote assistance. Ensure timely resolution and high customer satisfaction.