789 It Helpdesk Jobs - Page 16

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

We have 50+ active positions for a TOP MNC located at Gurgaon_ Hiring for Customer support voice ( Technical) domain. Job Location : Gurgaon Experience Required : Candidates with ANY KIND OF TECHNICAL EXPERIENCE background can apply. Minimum 1 year of documented experience is mandatory. Salary : 34.4K inhand + Incentives and Both side cabs Shifts: Evening/ Night Shifts with both side cabs ----------------------------------------------------------------- IMMEDIATE REQUIREMENTS & EASY INTERVIEWS 1 DAY INTERVIEW PROCESS Please Contact ASAP for details Senior Manisha - 9541651940 ( Call & Please share the details on WhatsApp as well) Email : manishadembi223@gmail.com NO CHARGES TOUCH CONSULTANTS

Life on the team Computacenter has an international presence, so if your role involves global projects or support, you may have the chance to collaborate with colleagues and clients from different countries. Workloads and work hours can vary depending on project demands and client needs. At Computacenter we often emphasize work-life balance. Computacenter is involved in cutting-edge IT solutions, so you may have opportunities to work on innovative projects that leverage the latest technologies. The IT landscape is constantly evolving, so you'll need to stay updated on new technologies, software, and best practices to effectively support users. Overall, life in Computacenter can be rewarding as you play a crucial role in helping users and maintaining the functionality of an organization's IT systems. It can also be challenging at times, but it offers opportunities for growth and the satisfaction of solving technical problems and assisting users. What youll do Roles at this level will plan and organize their own work, have substantial personal responsibility and autonomy, work under general direction and have a framework of accountability. Ensure Department meets SLA performance targets Maintain & improve Customer satisfaction levels Understand and adhere to policies and procedures Responsible maintaining budget/cost lines Responsible for management of resourcing requirements Ensure, Maintain & improve the Continuous Improvement mentality and level in the team What you’ll need Produces and analyses management reports to allocate work and report on trends. Resolves customer escalation in a timely manner to avoid disruption and minimize business impact. Plans and distributes workload appropriately to ensure that business needs and deadlines are met. Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required. Controls relevant costs lines in order to meet budgetary requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organisation. Ensure team members are adequately trained, encourage development of skills, ensure backup structure is in place. Conduct performance reviews and 121 meetings in line with CC policies. Regular coaching, mentoring and timely feedback to team members in a professional way Responsible for management of resourcing requirements (attrition and retention) Governance of knowledge availability and quality of service Act as a role model for their direct reports Ensure the workload of incoming customer queries is distributed equally in the team and the workflows and queues are managed properly (via floorwalking, remote management, etc) Experience & Education: 8 to 10 years of experience. Bachelor’s degree in information security, Computer Science, or bachelor’s degree in a relevant field or equivalent work experience. Skills: Advanced knowledge of Microsoft Applications Coordinates, organizes and prioritizes work activity for self and others Excellent proven customer service skills Excellent administrative skills and ability to analyze data and produce reports Excellent Interpersonal, literacy and numeracy skills Confidence building relationships with key stakeholder and senior management Team player with collaborative and supportive style Business focused oral and written communication skills Good (working) knowledge of relevant business systems e.g. SAP (new systems/ acceptance and promotion) Excellent coaching and communication skills with a proactive approach to solutions Raise and support improvements ideas (both on resource/environment/systems) Ability to do the job independently Ability to prioritize and work on tight timelines Ability to support operations manager in managing the account Ability to act as the deputy of the Operations Manager whenever required both internally and externally Open to work in a 24/7 work environment

Act as the first point of contact for users reporting technical issues via phone, email, or ticketing system. Log all support requests in the incident management tool and provide timely updates.

Hiring for International Technical Support - Voice The L1 Support Agent will serve as the first point of contact for end users seeking technical assistance related to retail IT systems. This role is critical in ensuring smooth store operations by resolving incidents, escalating issues appropriately, and maintaining high customer satisfaction. Technical Competencies Troubleshooting and support of: Software: Windows, Mac, Linux/Unix, Mobile Device Management, Android, iOS, etc. Hardware: Point of Sale, Self-Checkout, telephony, printers, workstations, PC, network devices, mobile devices, computer peripherals. Remedy and ServiceNow. A+ certification or equivalent certification through contractor internal training and certifications. Eligibility-min 6 months to max 5 years of international voice experience into customer support/technical support. Qualification-10+2, Any Grad/Post Grads CTC- min 3.5 LPA to 6 LPA Shifts-Rotational shifts/Rotational week offs Transportation- 2 way cab provided Work Location- Hyderabad Notice Period-Immediate joiners Work from Office only. Interested candidates can share their profiles to below email id santhoshi@nxthireindia.com

Hiring: Desktop Support Engineer Location: Chennai Exp: 0–3 yrs Join our dynamic team! Provide tech support, troubleshoot systems & maintain IT setups. Coordinate with IT vendors when required. Freshers welcome! HR : +91 9962 999902 / 739756 7336

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)

Role:Technical Support Specialist Exp:min 1Yrs Int.Technical Support Skills:International Techical Support,Troubleshooting,Servicenow,Service Desk,International Process upto 4 LPA Loc:Pune Immediate joiners only Naman 8890377950,naman.ghrs@gamil.com

Hiring Tech Support Executives (Voice & Semi-Voice) in Vadodara.1- 4yrs exp in tech support, strong English, troubleshooting skills, & willingness to work in night shifts required. interested can share your resume to LAVANYA 9361645614

Role- Tech Support Executive Min 1- 2 Yrs Exp Into Technical Support International Voice Any Graduate CTC- Up to 4 LPA Work From Office 5 Days working 2 days off both side Cab Shift- US Interview - Virtual For more info contact HR Haider - 9256424833

Hi, Knowledge of cloud computing and types of cloud computing Knowledge of Mail server settings – IMAP , POP and SMTP Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC Contact Veera-9071318133

Designation : IT & Admin Executive Qualification : IT Graduate Experience : 3-5 years Location : Navi Mumbai Job Description: Installing, configuring and diagnosing of computer hardware, networks, printers, scanners and software. Excellent knowledge of installing an all types of windows application including latest OS, Outlook mail configuring and MS teams. Good knowledge of managing video conferencing system. Good understanding of active directory users, computers and user rights, workstation joining to domain etc. Replacing and upgrading defective or outdated components when necessary. Researching and recommending new approaches to improve the networked computer system. Basic knowledge of Server virtualization, VMWare and Firewall. Well knowledge of network cabling, Internet, LAN, VPN & WAN. CCTV surveillance system configuring, monitoring and maintains. Telephone intercom system maintenance. Maintenance of Time attendance system and Door access control. Support admin team with administrative activities. Skills: Good with MS office Good written and verbal communication Good knowledge of network cabling, Internet, LAN, VPN & WAN.

Job Summary. We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical support and ensure the smooth functioning of desktop systems within the organization. The role involves installing, maintaining, and troubleshooting hardware, software, and network-related issues on end-user devices.. Key Responsibilities. Provide firstand second-level support for desktops, laptops, printers, and other end-user devices. Install, configure, and maintain operating systems (Windows/Mac/Linux) and standard software packages. Perform system upgrades, patches, and preventive maintenance. Troubleshoot hardware, software, and network issues (LAN/Wi-Fi) in a timely manner. Assist with user account creation, password resets, and access management in Active Directory or similar systems. Maintain asset inventory and track hardware/software licenses. Collaborate with the IT infrastructure team for escalations and backend support. Set up and support video conferencing tools and collaboration platforms (Zoom, Teams, etc.). Ensure adherence to IT policies, procedures, and security protocols. Document incidents, requests, and resolutions in the IT ticketing system (e.g., ServiceNow, JIRA, Freshservice). Qualifications. Diploma or Bachelor’s degree in Computer Science, IT, or a related field. 2–5 years of experience in desktop support or IT helpdesk roles. Strong knowledge of Windows OS, Microsoft Office 365, and endpoint management tools. Basic understanding of networking concepts (IP, DNS, DHCP, etc.). Hands-on experience with hardware troubleshooting (desktops, laptops, peripherals). Familiarity with ITSM tools and remote desktop support technologies. Good communication and problem-solving skills. Ability to work independently or as part of a team, sometimes under pressure. Show more Show less

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an ideal candidate.. Responsibilities. Reproduce customer environment and run tests. Manage and address electronic tickets efficiently. Liaise between sales team, customer success team, and customers to properly address customer problems. Troubleshoot and configure software and hardware. Qualifications. 2+ years' of technical support experience. Customer service oriented. Strong written and verbal and troubleshooting skills. Show more Show less

Imaging Support Specialist _ Office Based. ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.. We are currently seeking an Imaging Support Specialist to join our diverse and dynamic team. As an Imaging Support Specialist at ICON, you will play a vital role in providing technical support and assistance for imaging operations within clinical trials. You will ensure that imaging processes run smoothly, facilitating effective communication and coordination among teams and stakeholders.. What You Will Be Doing. Providing day-to-day technical support for imaging systems and processes, troubleshooting issues as they arise.. Assisting in the setup and maintenance of imaging equipment, ensuring compliance with safety and regulatory standards.. Collaborating with clinical teams to ensure proper execution of imaging protocols and adherence to study timelines.. Training staff on imaging procedures, software, and best practices to optimize workflow and data quality.. Maintaining accurate records of imaging data, system performance, and support requests to facilitate continuous improvement.. Your Profile:. Bachelor’s degree in medical imaging, radiologic technology, or a related field; relevant certifications preferred.. 1-3 years of experience in imaging support or a related role, ideally within a clinical research setting.. Strong technical skills and familiarity with imaging equipment and software.. Excellent problem-solving abilities, with attention to detail and a proactive approach to support.. Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment.. What ICON Can Offer You. Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.. Our Benefits Examples Include. Various annual leave entitlements. A range of health insurance offerings to suit you and your family’s needs.. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.. Life assurance. Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.. Visit our careers site to read more about the benefits ICON offers.. At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here. Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.. Are you a current ICON Employee? Please click here to apply. Show more Show less

Greetings! Openings:100 Designation:SPE Role : Technical Support Exp:2+ Yr CTC :Upto 5 Lpa Call: Ananya - 9694149332 Sneha- 9672010588 Apply to:conversencr@gmail.com Rgrds Team Converse

International Voice Process Provide technical support and troubleshoot through calls and remote access 5 days working Rotational shifts Salary up to 6LPA Need 1 year experience in Technical process Contact- Ishita - 9529411055 Pragati- 9696837450

International voice process (Technical support) Need to resolve technical issues of customers through calls and remote. 5 days working Rotational shifts Need 1 year experience technical support process Contact- Ishita - 9529411055 Pragati-9696837450

Role & responsibilities Author realistic and complex IT tasks and their corresponding multi-step execution plans in clear, natural language, accurately mimicking real-world enterprise IT operations across ITAM, ITSM, and ITOM domains. Conduct rigorous, in-depth validation of created IT tasks and plans, critically reviewing them to ensure reflection of real-world IT team operations, processes, and inherent complexities, including adherence to ITIL best practices. Act as a central resource for IT process expertise, offering guidance and insights on complex scenarios, industry best practices, and potential edge cases to the entire data team. Identify and document discrepancies, inconsistencies, or gaps in IT process descriptions, proposing solutions for continuous data quality improvement. Contribute to the development of comprehensive guidelines and standards for IT task and plan creation, ensuring consistency and scalability of our datasets. Preferred candidate profile Bachelors degree in Engineering, Computer Science, Information Technology or equivalent Deep understanding of IT service management (ITIL v3/v4), IT domains (ITSM, ITOM, ITAM) and enterprise IT processes, ideally with ITIL Foundation certification or higher. Proven experience in IT process analysis, documentation, and improvement, or a similar role requiring detailed understanding of IT workflows. Experience with IT Service Management platforms like ServiceNow, Jira, or similar. Foundational understanding of scripting (e.g., Python) and JSON, with an ability to comprehend structured data formats like DSL/DSQL, to effectively collaborate with AI Data Engineers on text-to-JSON conversion and data pipeline processes. Exceptional attention to detail and a meticulous approach to data accuracy and validation. Strong analytical and problem-solving skills, with the ability to dissect complex IT scenarios and identify critical elements. Excellent written and verbal communication skills in English, with the ability to articulate complex IT concepts clearly and concisely. Nice to have Prior experience in a data-intensive role or working closely with data science/AI teams.

Role & responsibilities Job description Job Title: Level 1 IT Support Technician Job Location: Coimbatore Shift: Night Shift Preferred Qualifications: Excellent Communication Skills 1+ year experience in a help desk or IT support role Experience supporting retail environments or working in a store. Knowledge of ticketing systems like Zendesk, Freshdesk, or ServiceNow. Job Summary: We are seeking a reliable and customer-focused Level 1 IT Support Technician to join our IT team. This individual will serve as the first point of contact for end users, providing technical assistance primarily for store operations, including Aptos POS systems and other retail technologies. Clear communication in English is essential, as this role involves phone and remote support for physical store locations. Key Responsibilities: Provide Level 1 technical support via phone, email, or ticketing system for retail store users. Troubleshoot and resolve issues related to hardware, software, and Aptos POS systems. Log and track issues using help desk software, escalating complex issues as needed.- Guide users through step-by-step solutions in a clear and patient manner. Support end-users with basic networking, printer, and device issues. Document solutions and maintain up-to-date knowledge base entries. Communicate effectively with non-technical store staff to ensure issues are fully understood and resolved. Collaborate with IT team members to improve processes and service delivery. Requirements: Strong verbal and written communication skills in English. Familiarity with Windows OS, basic networking concepts, and peripheral devices. Experience with POS systems (preferably Aptos) is a plus. Basic troubleshooting skills for hardware and software. Friendly and professional demeanor. Ability to work independently and prioritize tasks. Strong attention to detail and willingness to learn.

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

- Provide technical support for computer hardware, software, and network issues - Troubleshoot and resolve technical problems via phone, email, or in-person - Install, configure, and maintain computer systems, software, and peripherals

KPMG India is looking for Technology Consulting-DT TPRM-Advisory Services Manager to join our dynamic team and embark on a rewarding career journeyTeam Management: Oversee a team of service technicians, coordinators, and support staff. Provide leadership, guidance, and mentorship to ensure efficient and effective service operations. Set performance expectations, conduct regular performance evaluations, and provide feedback to team members.Service Delivery: Ensure the timely and successful delivery of services to customers. Coordinate service requests, assign tasks to technicians, and monitor progress to ensure customer satisfaction and adherence to service level agreements (SLAs).Customer Relationship Management: Build and maintain strong relationships with customers by understanding their needs, addressing concerns, and ensuring exceptional service delivery. Act as a point of contact for escalated customer issues and work towards resolution.Service Planning and Scheduling: Plan and schedule service activities, including preventive maintenance, repairs, and installations. Coordinate with customers, technicians, and suppliers to optimize service delivery and minimize downtime.Resource Allocation and Inventory Management: Allocate resources, including technicians, equipment, and parts, to ensure efficient service operations. Manage inventory levels, order parts and supplies as needed, and maintain accurate records of stock and usage.Quality Assurance: Monitor service quality and ensure adherence to established standards and procedures. Implement continuous improvement initiatives to enhance service delivery, efficiency, and customer satisfaction. Conduct regular audits or inspections to identify areas for improvement.Financial Management: Manage service budgets, monitor expenses, and implement cost control measures. Analyze financial data, such as service revenue, profitability, and expenses, to identify opportunities for revenue growth and operational efficiency.Training and Development: Develop and deliver training programs to enhance the technical skills and knowledge of service technicians. Stay updated with industry trends, new technologies, and best practices in service management. Provide coaching and professional development opportunities to team members.Safety and Compliance: Ensure compliance with safety regulations and company policies. Promote a culture of safety and ensure that service technicians adhere to safety guidelines and use appropriate personal protective equipment (PPE) when performing their duties.Reporting and Documentation: Prepare and present service performance reports, including key performance indicators (KPIs), customer satisfaction metrics, and financial performance. Maintain accurate documentation of service activities, customer interactions, and equipment service histories.

Provide support to end user desk (onsite). Assigned tickets should get attended as per timeline. Domain related issue. O365 (Teams, One Drive, Outlook Email Configuration. All client base Application support. Network Printer support. Responsibilities: Provide support to end user desk (onsite) Assigned tickets should get attended as per timeline Domain related issue O365 (Teams, One Drive, Outlook Email Configuration All client base Application support Network Printer support What we are looking for: Any Graduate Good Communication skill Learning attitude Ready to work in rotational shift Job Skills APPLY NOW " * " indicates required fields Current CTC? Expected CTC? Current Location Choose Job Location Preferred Location Preferred Location Notice Period? Linkedin Profile (URL) Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. REFER NOW Referred by: Applicant Details: Accepted file types: doc, docx, rtf, pdf, Max. file size: 2 MB. This field is for validation purposes and should be left unchanged. Get In touch Are you interested in working with us? This field is for validation purposes and should be left unchanged. Hot Links Reach Us 78, Ratnajyot Industrial Estate, Irla Lane, Vile Parle (W), Mumbai 400056. INDIA.