1304 It Helpdesk Jobs - Page 13

Min 1 year expr into Service desk process Must expr into any ticketing tool eg: Service now Good communication Location: Bangalore Immediate joiners preferrable Rotational shift timings Virtual mode Thanks 7200217280

Designation : Engineer - L1(Technical Support) Job Location : Chennai Shift :Night shift Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technica...

Job Description of Service Desk Analyst Role: Service Desk Analyst Accountability • Ability to work in 24*7 environment, this is a must • First Point of Contact for users to report Technical issues • Record all interactions through call, email or chat in the Ticketing System. Resolve issues under support boundaries and route issues beyond scope to the respective Support Groups. • First Line Troubleshooting to be done completely using the available resources and documented before assigning/routing the tickets to the L2 Groups. • Ensure reported issues are responded and addressed as per the defined SLA timelines • To work towards effective and timely resolution of issues. • Document the Learni...

Hiring for L1 Service Desk Voice Process Expirenece: 1 year+ exp in Voice L1 Support Location: Pune (work from Office) 5 days working US Shift Budget: 4 LPA Qualification: Graduation For more info call Alfiya -8787064649 or alfiya@manningconsulting.in

Service Desk Engineer:- Should have good communication and technical knowledge. Serve as the first point of contact for customers seeking technical assistance over the phone or email. Must have experience in Incident Management, Service Request Management, and Vendor Management. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs. Follow-up and update customer status and information. Pass on any feedback o...

Min 1 Year Exp Into Technical Support International Voice Must Have-Service Desk Voice Exp Any Graduate CTC-Up to 4 LPA+ Variables 24*7 US Night Shift 2 Way Cab 5 Days Working Immediate Joiners Only Location - Bangalore Contact 8769866443 Neha

Greetings!!! I hope this message finds you well. We are exiting to share Job opportunity within our organization. We are currently seeking a talented individual to join our team. You will find the detailed job description below and outlining the responsibilities, qualifications, and benefits associated with this position. We believe that this role offers a stimulating environment for professional growth and development, and we are eager to find the right candidate to contribute to our team's success. If you or someone you know possesses the skills and experience outlined in the job description, we encourage you to apply or share this opportunity within your network. Helpdesk Technician Posit...

Only F2F Interview (Apply only if available for F2F Must) Apply - sandhya.khinchee@adecco.com Ph No-8431233602 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Wee...

Only F2F Interview (Apply only if available for F2F Must) Apply - rohita.robert@adecco.com Ph No-8951858328 Role :- Associate Technical Analyst(Fulltime)/ (Service Desk Analyst) Experience : 6 months to 1 years (relevant service desk only) Available to Join : 1st Week of September. (Only immediate or those who can join by 1st week of Sep) Domain : ServiceDesk, 24/7 Shift Mandatory, 5 days working from office, no fixed week off Role : Chat, Call, Email & Request CTC : 30% only on current CTC, 4.2 LPA is maximum. Looking for only immediate and serving Notice period candidates. Education : Any Graduate, 10+2+3 years fulltime mandatory. Operational hours 24/7 (Rotational Shifts & no fixed Week O...

Roles and Responsibilities Provide technical support to end-users through phone, email, or chat for desktop issues related to hardware and software. Troubleshoot and resolve technical problems with dialers, CRM systems, ViOP calls, and other IT applications. Manage incoming requests from various channels (phone/email/chat) using an IT helpdesk system. Collaborate with team members to escalate complex issues and ensure timely resolution. Document all incidents and resolutions in a clear manner. Work location : Chennai Notice period : Immediate Desired Candidate Profile 2-5 years of experience in IT Support or System Support role. Strong knowledge of CRM systems, Dialer management, Desktop Sup...

Position Purpose The primary purpose of this Service Desk Team Lead role is to oversee the daily operations of the Service Desk team, ensuring efficient and effective technical support for end-users. Responsibilities Direct Responsibilities 1. Team Supervision & Performance Management Assign and prioritize tasks to Service Desk agents. Monitor individual and team performance through KPIs. Conduct regular 1:1 meetings, coaching, and performance evaluations. 2. Incident & Request Management Oversee the triage and escalation of IT incidents (e.g., system outages, user access issues) Ensure adherence to SLAs (Service Level Agreements) for response and resolution times. Review and approve high-pr...

Looking for immediate joiners for Laptop and Desktop Support, Pune (International Voice /Chat process) Experienced or B.tech, BCA, BSc.CS, BE Result awaited Freshers both eligible. Under grad & Grad both eligible Ug - 6 months bpo or 1 yr non bpo Grad / final year appeared Freshers eligible 2 way home pick & drop transport available (for within transport areas & free benefit) . Female/ Diversity employees mandatory to take both ways cab & stay within transport zone . Male employees if want to travel self and declare can avail 3000rs transport allowance over & above their ctc . evening & night shift 2 Woffs ( split ) 5 days working *Excellent English Communication Mandate *Salary: 3.1 LPA-4.3...

Position Purpose Packagers with working knowledge on packaging, Compliance Test, User Acceptance Tests. Packager will be responsible for end-to-end packaging and maintaining infrastructure used for packaging. Knowledge of scripting using PowerShell. Document troubleshooting procedures. Responsibilities Direct Responsibilities Hands on experience in Windows, Admin Studio, SCCM, scripting & vSphere [Virtual Infrastructure]. Should have good skill with Windows Installer packaging Standards. Should have Knowledge in MSIX packaging and troubleshooting. Hands on Experience in Managing End to end packaging activity from technical review until UAT. UpdatePackage request for an application that is al...

The Technical Support Executive will be responsible for providing efficient and timely technical assistance for the university s websites, mobile applications, and other digital platforms. This role involves troubleshooting issues, responding to queries from students, faculty, and staff across all campuses, and ensuring the smooth day-to-day functioning of the university s online systems. The candidate must be willing to travel across all university campuses as required. Key Responsibilities Website & Mobile App Support User Support & Query Handling System Monitoring & Reporting Skills Technical Skills: Familiarity with website content management o Basic knowledge of HTML, CSS, and mobile ap...

Company: Marsh Description: We are looking for a talented and dynamic individual to join our Catastrophe Modelling team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data ...

Company: Marsh Description: We are looking for a talented and dynamic individual to join our Catastrophe Modelling team at Guy Carpenter. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least two days a week in the office We will count on you to Contribute to developing an inclusive work environment that respects and values differences of background, experience, and thought. Organize client data, check data for reasonability, load data into predictive models, run the models, share insights with senior colleagues, and compile coherent and compelling narratives to help clients understand their degree of risk. Perform basic calculations with client data ...

Location: Bengaluru Qualifications: - Bachelors degree in information technology JD: Helpdesk Job Title: IT Engineer Service Desk We are looking for a Technical Support Specialist to join our team and provide timely, high-quality assistance to our internal teams or external business partners. You will diagnose and troubleshoot software issues, guide partners through step-by-step solutions, and ensure prompt resolution to maintain a high level of customer satisfaction. You will also be required to contribute to the Knowledge Base. Responsibilities: Respond to business partner queries in a timely and accurate manner via phone, email. Identify, diagnose, and resolve technical issues related to ...

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefore essential that the successful candi...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 5 - Expert Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 3 - Experienced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - S...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Behavioral | Aptitude | Data Related Skills | 5 - Expert Secondary -> Behavioral | Aptitude | People skills | 5 - Expert Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensur...

Required Skills Behavioral | Aptitude | Data Related Skills Behavioral | Aptitude | People skills Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate This role will require interaction with a variety of IT teams and a demonstrable ability to influence individuals and teams is critical. In addition to working with IT teams the incident management team is also responsible for liaising with users to ensure they are updated regarding the status of their incidents. It is therefo...

Required Skills Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) Technology | Usage of ITSM tools | IT Service Management | Service Desk Behavioral | Aptitude | Tasks Related Skills Behavioral | Microland Skills | Execution Excellence Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Steering Changes through the review and approval process - Preparing the docum...

Education Qualification : Engineer - B.E / B.Tech / MCA Skills : Secondary -> Functional | IT Change Management | Reviewing and Closing of Requests for Change (RFCs) | 5 - Expert Tertiary -> Technology | Usage of ITSM tools | IT Service Management | Service Desk | 4 - Advanced Tertiary -> Behavioral | Aptitude | Tasks Related Skills | 5 - Expert Tertiary -> Behavioral | Microland Skills | Execution Excellence | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Key Responsibilities: - Ensuring that Change requests have been raised for all Changes taking place - Determining the correct approval levels to be applied to the Change - Stee...

Urgent Hiring for Service Desk Analyst for Bangalore Location Mode of Work:- 5 days Work from Office Mode of Interview:- F2F / Walk in interview Date of Interview:-26th 28th 29th &30th walkin drive Job Role & responsibilities:- Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Techinical skills, Qualification & Experience required:- Bachelor's ...

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to T...