789 It Helpdesk Jobs - Page 12

Troubleshoot and resolve issues Perform system maintenance and data cleanup Manage user accounts and profiles Monitor network activity. Conduct in-house application training Requirements Strong Windows OS & Linux knowledge. Good in communication.

Technical Support Voice process US process Excellent Communication skill Only Graduate candidates can apply 5 days working both side cab Minimum 1years exp in support Contact - Sunny 7017379244 Required Candidate profile Skills- networking, IT, Routing, Switches, Moderm, IP, Address DNS, DHCP, WIFI, Interne ,VPN Voice process immediate joiner

*Manage information technology and computer systems *Plan, organize, control and evaluate IT and electronic data operations * Ensure security of data, network access and backup systems

Role & responsibilities: Service Desk & Remote Support Level 1 / 1.5 Support Job Title: Technical Support Specialist (L1.5) Key Responsibilities: Provide first-line technical support globally via phone, email, and ticketing systems. Troubleshoot and resolve issues related to hardware, software, and network connectivity. Assist with OKTA MFA setup, password resets, and login-related support. Provision access to enterprise applications (e.g., Wi-Fi, shared drives, IBEX, NorthCEE). Resolve device-related issues such as system freezes, BitLocker, and driver problems. Support enterprise applications including Microsoft Office, VPN, Citrix, web browsers, and Cisco AnyConnect. Document incidents and resolutions accurately; contribute to knowledge base updates. Consistently meet defined Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Required Skills & Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field. 24 years of experience in a service desk or technical support environment. Proficient in Windows and macOS environments, Office 365, and Active Directory. Excellent customer service, communication, and analytical skills. ITIL Foundation certification is an advantage.

Japanese NL4 certified; familiar with ITSM process Working Hours: Shift 1 – 2.30 PM IST to 11 PM IST Shift 2 – 10.30 PM IST to 6 AM IST On-call Support on Sat & Sun 3Years experience in Japan client communication and translation skills Excellent written & verbal communication skills in Japanese Language Japanese NL4 certified and familiar with IT terminologies Efficient in Japanese to English and English to Japanese translations Follow SOPs to address Application & Infrastructure issues Participate in Major Incident Management for Critical issues Collaborate with customer stakeholders, IT L2 support team Familiar and experienced on ITIL Processes - Good to have

We are looking for a skilled professional with 6 to 8 years of experience to administer, maintain, troubleshoot, and support large multi-platform Storage environments. The ideal candidate will have a strong background in storage management and administration. Roles and Responsibility Administer and maintain large multi-platform Storage environments, including fibre channel SAN with multiple directors, servers, and storage frames technologies. Perform root cause analysis for major issues and provide workarounds to ensure business continuity. Identify, analyze, and resolve problems specifically on storage backup and cross-platform environments. Prepare implementation plans, rollback plans, test plans, risk, and impact analysis for change management. Review the change plan and documentation prepared by peers. Fulfill service requests and perform routine planned and emergency maintenance change planning and implementation of storage data center equipment. Job Minimum 6 years of experience in storage management and administration. Strong knowledge of storage backup technologies and cross-platform environments. Experience with Veeam Backup Administration is preferred. Ability to perform routine planned and emergency maintenance tasks. Strong analytical and problem-solving skills. Excellent communication and teamwork skills.

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=0 to 2 , jd= Act as the first point of contact for users seeking technical assistance via phone, email, or chat. Log, categorize, and prioritize incidents and service requests using a ticketing system (e.g., ServiceNow, Jira). Provide basic troubleshooting for hardware, software, networking, email, and system access issues. Escalate unresolved incidents to appropriate support teams and follow up until resolution. Guide users through simple step-by-step solutions or remote access tools. Monitor IT systems and alerts to ensure high availability and performance. Document issues, solutions, and create user guides or FAQs as needed. Maintain knowledge base articles and update ticket documentation accurately. Adhere to SLAs and ensure timely communication and resolution of tickets. Required Skills & Qualifications: Bachelors degree in Computer Science, IT, or related field (or equivalent diploma). 02 years of experience in a technical support or IT helpdesk role (internships count). Basic understanding of Windows OS, MS Office, email systems (e.g., Outlook), and networking fundamentals. Excellent verbal and written communication skills. Strong problem-solving skills and a customer-first attitude. Willingness to work in rotational shifts (if required). , Title=IT Help Desk, ref=6566232

Troubleshooting

Role:Technical Support Specialist Exp:1 Year in International Technical Support Skills:Technical Support,Troubleshooting,Servicenow,Service Desk,International voice Loc:Pune,Bengaluru,Hyderabad Immediate Joiners Naman 8890377950,naman.ghrs@gamil.com

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year International Technical support Experience Salary - Upto 4 Lpa Working days -5 (Rotational Shifts)-2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 788029229 *Khushi 7869457739 *kanak 898289979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Role & responsibilities Profile- Help Desk Location- Gurgaon Experience- 1 Years- 3 Years Package- 1 LPA, 2.7 LPA Maximum Coordination Roles Monitor Alerts Tickets Logging for the alerts Collect Logs Basis SOP and Share with L2/ IM Tickets Management, Log Notes Update, Closure Coordinate / Follow Up with Other Teams and Update the Current Status of the Ticket Coordinate / Follow Up with Other Teams and take update on identified actin items Logging Tickets with Service Providers Facilitating Conference Bridge with all Concerned Parties. Raising Change Tickets as per the Templates Align ISP/OEM FE & co-ordinate for approvals (from Data Centre Leads/ IT Site Lead/Logistics for MUX room access for vendor FE Co-ordinate arrival of RMA & return of RMA Execution of SRs basis SOP if interested kindly share your updated resume at ekta@progressive.in Call:- 9560621796

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Typing 25 WPM/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Mansi TO Schedule Your Interview @ 9257030238 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

HIRING FOR CUSTOMER SUPPORT & TECHNICAL SUPPORT EXECUTIVE FOR JAIPUR LOCATION 5 DAYS WORKING + FREE CABS + SALARY UP TO 5 LPA + INCENTIVES. Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Role & responsibilities Always deliver outstanding customer service, through direct interaction with customers and advisors via email and post. Answer queries, update policies, make necessary amendments and manage payment schedules. Responsible for complying with customer data protection checks. Handle all interactions with professionalism and empathy. Maintaining accurate file records of all actions taken. Respond to customer objections and demonstrate excellent problem-solving skills. Preferred candidate profile Candidate should have excellent written & verbal communication/- Good Computer knowledgeable/- Fresher & Exp Both Can Apply/- Good communication skills/- Perks and benefits 5 Days working Monthly Incentive Free Cabs 15 Day Accommodation Relocation Bonus 10K Call HR Shakti TO Schedule Your Interview @ 9257030239 Drop your Resume # shaktideora@virtueplacement.com Note Applications SENT TO ANY Other Email Address WILL NOT BE Entertained

Senior Advisor Technical Support NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS 1 Yr of International BPO On Papers (Mandate) CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Key Roles of a Help Coordinator: Service Manager: Oversees the entire support process, ensuring issues are addressed on time. Coordinator: Acts as a liaison between support teams and end-users. Communicator: Keeps all parties informed about issue progress and service updates. Administrator: Maintains records, reports, and support documentation. Core Responsibilities: 1. Request Management: Logging, tracking, and managing incoming support requests. Prioritising and assigning tasks based on urgency and complexity. 2. Issue Resolution Oversight: Monitoring the resolution process to ensure deadlines are met. Escalating unresolved issues to higher-level support teams. 3. Team Coordination: Collaborating with various support teams to allocate resources effectively. Ensuring proper workload distribution among team members. 4. Customer Support: Providing clear, professional communication to users. Offering guidance on standard procedures and common troubleshooting steps. 5. Reporting & Documentation: Generating performance reports for management. Keeping accurate logs of incidents, resolutions, and system changes. 6. Process Improvement: Recommending workflow improvements based on recurring issues. Implementing new procedures to boost service efficiency. Certifications can boost your credibility and job prospects. Consider: ITIL Foundation For IT service management principles CompTIA A+ – For foundational IT knowledge HDI Support Center Analyst (SCA) – Specific to help desk roles

HIRING FOR LEADING ITES MNCs - INTERNATIONAL VOICE / Non-Voice / Blended in Pune and Bangalore Location. NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS FRESHERS ALSO ELIGIBLE VIRTUAL & PHYSICAL INTERVIEW OPTION SAME DAY RESULTS Job Description: -- International Voice/Non Voice Process( Viman Nagar- Pune ) - LARGEST ITES MNC IN INDIA AND TOP 200 IN THE WORLD - ELIGIBLE-- GRADUATES/UNDERGRADUATES MINIMUM 6 MONTHS EXPERIENCE REQUIRED SALARY UPTO RS 3.00 LPA- Rs 6.25 LPA 5 DAYS WORKING- /// 2 WEEK OFFS / ROTATIONAL SHIFTS ONE WAY CAB AVAILABLE +TA +PF International Voice Process (HINJEWADI) and in Bangalore - IT City LARGEST INFORMATION TECHNOLOGY SERVICES CO IN INDIA WITH PRESENCE IN BPO. ELIGIBLE-- GRADUATES -- FRESHERS ALSO ELIGIBLE SALARY UPTO RS 4.00 - Rs 5.75 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE International Voice / Blended Process (Magarpatta- Pune ) REPUTED US MNC - ELIGIBLE-- GRADUATES/UNDERGRADUATES FRESHERS ALSO ELIGIBLE SALARY UPTO RS 3.50 LPA-Rs 6.50 LPA 5 DAYS WORKING-- 2 WEEK OFFS / ROTATIONAL SHIFTS Both WAY CAB AVAILABLE ----------------------------------------------------------------------------------------------- Interested Candidates can Call or WhatsApp resume HR VANSHIKHA 9628373762 HR AREESHA 9628373763 HR DIVYA 9821182650 HR YAGYANSHI 9821182648 HR SIYA 7565006262 ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##

Technical troubleshooting & support for electronics, strong knowledge of computer, mobile devices, and tech products. Ability to diagnose & solve the basis technical issues. •Excellent English & Hindi if interested pls call Priya 8081073001

Position Description Position: Technical Support - Proficient Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Proficient to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications: A+, N+, CCENT, Microsoft, CCNA Certifications preferred Minimum 3+years of outstanding customer service experience Minimum 3+ years of technical support Strong/Advanced working knowledge of: o Windows Server and Desktop Devices o Apple Devices (Macs, iPad, iPhone) o Understanding Remote access tools such as Automate o Knowledge of a ticketing system like ConnectWise Manage o Active Directory, File & Printer Servers o Office 365/Google Suite Administration o Networking & Network Switches o Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U If Interested please email your updated resume on swarupa.k@inspirozit.com / Swarupa-7208876869

Position Description Position: Technical Support - Novice Company: Inspiroz IT Services Pvt. Ltd. Location: Ghansoli, Navi Mumbai Inspiroz provides ongoing support and maintenance services through a unique model that blends on-site and remote support for existing IT infrastructure and devices to sustain their purpose and benefits. At Inspiroz, we solve charter and independent schools technology challenges by providing unmatched expertise through strategy, implementation, and managed services. We partner with school leaders and educators to improve the way technology is used to drive transformational student outcomes and achieve operational goals. With stable, portable and scalable IT, we prepare and support each schools technological environment through various phases of evolution and growth. To learn more, please visit www.inspirozit.com Position Background: Inspiroz is searching for a Technical Support - Novice to join our team for one of our clients. The Technical Support - Novice will be responsible for providing basic remote technical support, maintaining the integrity of clients overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, and maximizes customer retention. Job Duties (including but not limited to): Be able to install, configure, troubleshoot and resolve technical issues properly Complete daily checklists, continuously monitor work queues and review and acknowledge all assigned tickets for the next day by the end of the current shift Provide excellent customer support and technical services remotely Take ownership of tasks and follow through to ensure complete resolution Experience working in a team-oriented, collaborative environment What Our Ideal Candidate Will Bring: The successful candidate should have a bachelors degree or equivalent certifications A+, N+, CCENT, CCNA Certifications preferred Minimum 0-1years of outstanding customer service experience Minimum 0-1 years of technical support Basic working knowledge of: Windows Devices Apple Devices Understanding Remote access tools such as TeamViewer, MSP anywhere, LogMeIn, AnyConnect Knowledge of a ticketing system like ConnectWise Manage Office 365/Google Suite Administration Networking basics Hardware and Software Installations/Troubleshooting Skills: Excellent customer service skills Excellent hands-on technical support skills Excellent verbal and written communication skills An eagerness to learn with a passion for technology A positive personality, attitude and a team player What Our Ideal Candidate Will Receive: A company focused on maintaining a great company culture An opportunity to make a difference in the company and to be rewarded for doing so A company that is always looking to improve while adhering to our core principles. An opportunity for career growth within the organization Competitive compensation package with variable pay potential and benefits Please click on the link below to fill out the Application Form: https://zurl.to/Ts0U

Job Title: IT Manager Location: Bangalore Reports to : Senior Director of Operations About Digital Green Digital Green is a pioneer global not for profit organization, utilizing digital platforms and community-driven approaches to amplify the voices of smallholder farmers and improve their livelihoods. Our mission is to create a world where farmers use technology and data to build prosperous communities. By harnessing the power of technology, we facilitate knowledge sharing, capacity building, and market linkages, enabling farmers to adopt sustainable agricultural practices and increase their productivity and income. We are dedicated to transforming the lives of under-served smallholder farmers worldwide through innovative technology solutions. Backed by leading philanthropic organizations such as the Bill & Melinda Gates Foundation (BMGF), Walmart Foundation, USAID, and UK Foreign, Commonwealth & Development Office (UKFCDO), we are committed to leveraging data and technology to empower smallholder farmers and strengthen agricultural extension systems. Job Summary As the IT Manager for Digital Green, you will lead the global IT function, overseeing all aspects of our cloud-based infrastructure, systems, and support. You will develop and execute an IT roadmap that enables our mission, support collaboration and innovation among our global team, and ensure robust cybersecurity and compliance across our organization. This role requires a hands-on leader who can manage a lean distributed team, engage strategically with vendors, and deliver exceptional service to staff worldwide. The successful candidate will enjoy both managing IT processes and delivering IT support, and will have a passion for enabling teams with digital (and AI) tools to enhance their work. Key Responsibilities 1. IT Leadership, Strategy, and Policy Develop and execute a global IT roadmap aligned with organizational goals Assess current IT infrastructure and partners, and identify opportunities to enhance security, efficiency, and cost-effectiveness. Update and expand IT policies, and procedures to ensure compliance with best practices and data security requirements. Develop and implement annual IT plan and budget based on assessed needs and strategic goals of the operations department or organization Collaborate with Tech and Product team to set up and help manage key vendor platforms to enable cost allocation and tracking Keep up with industry trends and build understanding of departmental needs to be able to advise and / or help evaluate potential solutions to adopt 2. Team & Vendor Management Manage the global IT support team, which includes full-time staff and part-time consultants, to ensure consistent IT support across time geographies. Manage relationships with key IT vendors and partners (e.g., Google, AWS, managed services providers), including contract negotiation, and securing non-profit discounts. Foster a culture of continuous improvement, customer service, and technical excellence within the IT team. 3. IT & Systems Administration Oversee and conduct procurement, deployment, and support of all hardware and software, maintaining up-to-date standards for devices and services. Manage organizational hardware inventory, software installation and updates, and processes for new device set-up, return, and retirement / disposal. Oversee global onboarding / offboarding processes, and manage onboarding / offboarding for DGPL, US, and Kenya team members. Manage all software and SaaS accounts, including account activation / deactivation, managing permissions and access rights, and reviewing invoices. Support evaluation / selection and implementation of new systems, as needed. Oversee IT support, including managing RMM, defining support processes, and ensuring prompt issue resolution. Provide direct IT support for DGPL, US, and Kenya team members, and provide guidance on local repair options as needed. Conduct regular audits to ensure security, compliance, and to monitor license count. Provide quarterly reporting on IT metrics. 4. Cybersecurity & Risk Management Partner with the Data Governance Manager to ensure technical compliance with cybersecurity (and other relevant) policies to protect organizational data, systems, and networks Conduct regular risk assessments, vulnerability scans, and implement remediation strategies. Coordinate prompt issue investigation and resolution for external security scan findings, and close findings with cybersecurity insurance provider. Oversee security awareness training for all staff. Manage disaster recovery and business continuity planning for IT systems. 5. Staff Support & Training Serve as the primary liaison between staff and IT support, keeping staff updated on IT initiatives and ensuring timely resolution of technical issues. Enhance staff awareness of essential systems, software, and security features through internal training and communication. Qualifications & Experience Bachelors degree or equivalent experience in a related field. At least 7 years of professional IT experience, with 3+ years in a management role. Experience managing IT systems in a global setting, preferably in regions with varying levels of connectivity. Strong knowledge of cloud-based services (e.g., Google Workspace, AWS, Office 365), PC and Mac environments, mobile operating systems (Android/iOS). Demonstrated ability to manage IT contractors, vendors, and staff across multiple geographies. Understanding of current IT regulations, privacy, security, and data protection requirements. Exceptional project management skills, with the ability to prioritize and execute multiple tasks with attention to detail. Strong analytical skills for business process evaluation and IT solution design. Excellent interpersonal and communication skills, with the ability to train and support users of varying technical backgrounds. Proven track record of improving and enhancing existing technologies, launching new systems, and integrating platforms in a rapidly growing organization. Willingness to work outside of typical office hours to accommodate calls with global team members in other time zones. Passion for technology, organizational improvement, and mission-driven work. Compensation and Application Process: Digital Green is a great place to work and prides itself on a competitive and comprehensive compensation and benefits package. Digital Green Trust is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Please send your application along with an updated CV and a cover letter explaining your suitability for the position. All completed applications should be applied through https://digitalgreen.applytojob.com/apply/jBlSRHTiVc/IT-Manager Join us at Digital Green and leverage your expertise in AI to transform agricultural practices and improve the livelihoods of smallholder farmers worldwide.

Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate

Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed.

Join Infosys BPM Service Desk (Voice Process) | Pune | Immediate Openings! Are you someone who loves solving problems, has a knack for technology, and communicates with confidence? Infosys BPM is looking for energetic and customer-focused professionals to join our Service Desk Voice Support team in Pune ! What Youll Be Doing: Provide top-notch support to global clients via calls, chat, and email Troubleshoot technical issues related to: VPN, Drivers, O365, Active Directory Operating systems & basic networking Microsoft Office and other productivity tools Work on ticketing tools such as ServiceNow , Remedy , or Control-M Own the issue, analyze, and provide efficient, timely resolutions Ensure every customer interaction adds value and leaves them satisfied What Were Looking For: Excellent communication skills – both verbal and written Strong analytical and problem-solving ability Confidence in handling and resolving technical queries independently Willingness to work in a 24x7 environment (rotational US shifts) Comfortable with a Work From Office (WFO) setup in Pune Non-Negotiables: Fluent English communication is a must 100% Work From Office – no hybrid or remote option Comfortable with night/rotational shifts (US time zones) Why Join Infosys BPM? Global brand & structured career growth Continuous learning and upskilling opportunities Exposure to world-class processes and tools Diverse and inclusive workplace culture Location: Pune Shift: Rotational (24x7), including night shifts Mode: Work from Office only Ready to launch your tech support career with Infosys BPM? Apply now and be part of a global success story! Regards, Infosys BPM Talent Acquisition | INFY HR

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING\ Reagrds, HR Team Honey

Urgent Requirement for Helpdesk Senior Associate. Experience 3 Years Location Bangalore. Strong troubleshooting skills, bug finding, and resolution. 5. Ability to work independently within a diverse global team 6. IT software and hardware troubleshooting knowledge and Skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) 7. Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support 8. Familiar with ITIL Concepts and Processes. 9. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc. In these roles you will be responsible for Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas.