789 It Helpdesk Jobs - Page 11

Warm Greetings, Job Title: Associate CEC Operations (Voice & Ticketing Support) Company: Rivera Manpower Services (Hiring for Tesco) Job Location: Whitefield, Bangalore CTC: 3.5L – 5.4L per annum Experience: 0–3 Years Walk-in Drive: Call & book your interview slots Contact: 7829336034 / 7829336202 / 9986267393 Job Description: Tesco is hiring Associates for CEC Operations. In this role, you will support colleagues from the UK & Ireland by resolving voice and ticket-based queries related to internal systems and operations. Key Responsibilities: Handle voice & ticket-based support for internal Tesco users Troubleshoot issues with accuracy and speed, ensuring queries are resolved within SLA Apply logical thinking and attention to detail to understand and resolve issues correctly the first time Create reports from various databases for issue summarization Follow Tesco’s Business Code of Conduct and demonstrate integrity in support delivery Collaborate with internal teams and escalate issues when necessary Work in UK shifts (including weekends on rotation) Eligibility: Freshers or candidates with up to 2 years of experience Must have excellent communication skills – English speaking, reading, and writing Strong logical reasoning and active listening Basic MS Office and numeracy skills Open to UK rotational shifts Perks & Benefits: Opportunity to work with a global retail leader Great office environment and team culture Learning & growth opportunities across international processes Walk-in Interview Slots Filling Fast! Call/WhatsApp to Book Now: 7829336034 / 7829336202 / 9986267393 / (Interviews: Monday–Friday, 10 AM – 5 PM)

Position : Associate System Admin Qualification: Any Degree Job Location: Banashankari III Stage, Bengaluru Job Type: Full Time Workdays: Monday to Friday Benefits: Statutory benefits, Medical Insurance, Paid leaves etc. Salary: 2-3 L CTC per annum including (PF, ESI, other statutory benefits) Work Venue: M/s. Conceptia Software Technologies Pvt Ltd #22, 2nd Floor, 100ft Ring Road, 6th Block, Banashankari III Stage, III Phase, Bengaluru 560085 Job Role: Configure internal systems. Diagnose and troubleshoot technical issues. Supervise the Operations team. Upgrade the network infrastructure. Install servers, devices and firewalls. Train new system users and set up their accounts. Monitor the performance of servers, software and hardware. Ensure the smooth deployment of new applications. Update technical documentation

Warm Greetings from Rivera Manpower Services, Were hiring for a Technical Support US/UK Shift role with a leading premium tech brand ! If you have a knack for solving problems and great communication skills, this is for you! Role: Technical Support Executive Location: Bangalore Shift: Afternoon / evening Shift Eligibility: Freshers & Experienced Candidates Welcome Languages Required: English & Hindi Joiners: Immediate Joiners Preferred Key Responsibilities: Troubleshoot basic technical issues related to speakers, headsets, and audio devices Assist customers via voice calls and deliver clear, effective solutions Provide excellent customer experience by maintaining professionalism and empathy Follow standard troubleshooting scripts and escalate unresolved cases appropriately Log interactions and resolutions accurately Requirements: Strong communication in English and Hindi Basic technical understanding of electronic devices Customer-focused with good problem-solving skills Willingness to work in a fast-paced, service-driven environment To Apply / Book Your Interview Slot: Call or WhatsApp: DHARSHAN - 7996002799 Limited slots available Apply now and be part of a premium tech support team! Warm regards, Team Rivera

REPORTING STRUCTURE: Senior Manager - IT QUALIFICATION: Bachelors Degree. REQUIREMENTS: Should have minimum 3+ years experience in IT operations. Should have expertise in making service level dashboard & MIS. Excellent interpersonal, verbal, and written communication skills with the ability to communicate compliance related concepts to a broad range of technical and non-technical staff. Advanced understanding of technology hardware, including desktop computers, laptops, tablets, mobile, printers, projectors, and scanners. Demonstrated ability to understand and interpret audit, as well as security requirements. Antivirus patch management for end user devices. Windows patch management for end user devices. DLP patch management for end user devices. Implement and adhere the baseline security for existing and new laptops. Should have worked on IT Helpdesk & IT Inventory tool. Successful experience working, collaborating, and establishing credibility and relationships with senior leadership, colleagues, and clients. Demonstrated success working with internal audit, external auditors, outside consultants, and legal affairs. Knowledge of one or more operating systems, such as Microsoft Windows and Mac OS. Familiar with IT support tools, such as Active Directory and service desk software. KEY ROLES/RESPONSIBILITIES: Make broad recommendations on improving compliance related processes and/or procedures as it pertains to the IT department. Work along with Infrastructure team to achieve compliance with ISO 27001, RBI, NHB, and other security standards and regulatory frameworks. Responsible for developing, implementing, and maintaining as information security compliance program. Develop IT policies and procedures and provide improvement recommendations to current policies and procedures. Collaborate with system administrators to ensure that appropriate controls are implemented, operating properly, in accordance with the corporate policies. Conduct audit readiness assessments and coordinate with internal and external functions and audit resources. Develop, collect, and analyse security metrics to determine compliance and risk levels, as well as trends in systems and processes, and make recommendations on improvements and decisions based on information from the metrics. Work closely with Information Security Team and other business teams as required to understand IS related challenges and develop plans aimed at meeting those challenges. Act as a single point of contact for Top Management incident resolution, coordinating with other resolver groups to ensure the reported incident are resolved/escalated as required. IT Infrastructure service delivery to in-house customers. IT Service desk supervision and management. Monthly review of IT support helpdesk partner services SLA and team performance.

Greetings, We are Hiring for International Technical Support Executive for Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *2+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Reagrds, HR Team Honey

LAN knowledge Operating systems PC proficiency

Role - Team Lead Service Desk Should be a team lead designation on papers Immediate Joiner only / Serving Notice Exp - Min 4 years Skills - Microsoft application trouble shooting | Windows | service desk Loc - Hyd 9116324602 | teena.ghrs@gmail.com

Responsibilities: * Issue resolving provided by the department officers and receiving the calls and resolved the issues provided by the farmers/PRs/ field officers Looking for a Male Candidates Provident fund

We are seeking a well-rounded IT Specialist who can effectively connect the dots between backend development, software usability, and hardware support. provide real-time troubleshooting, and step in whenever hardware, network, or surveillance

Min 1 Yr Exp Into Technical Support International Voice Any Graduate CTC - Upto 4 LPA WFO 24*7 US Shift 5 Days Working Location - Pune Share resume on - 9257669383 (Harsha) Required Candidate profile Skills required - Service desk/ technical supp/ servicenow/ AD/ International voice exp. only/ troubleshooting/ VPN/ Zendesk/ Office 365/ Outlook/ bitlocker/ ticketing tools Perks and benefits Night Allowances Incentives Both way cab's

Role & responsibilities Should be working in 24/7 Environment. Flexible & willing to work in Rotational shifts (Morning & Afternoon) including weekends & Declared Holidays. Performs L1 & L2 activities to resolve the issues. Performs escalations to IT teams in accordance with departmental standards. Follow standard operating procedures (SOPs) and update documentation as necessary. Work on the Incidents and close them within SLA Learn the Service Management tool and other applications used by the Service Desk. Create and manage network user accounts, Create and manage email and other applications accounts handled by the Service Desk. Assist in special projects as assisgned Propose knowledgebase cases that would be used by the staff and business users to assist in expediting the resolution of reported issues. Update the Service Desk Standard Operating procedures Ability to work 40 hrs/ week and should be flexible to the shift schedule. Good Verbal & Written Communication Skills. Strong Listening & Interpersonal Skills. Ability to function as an effective team member. Ability to do Multitask in critical situations. HOW YOU WOULD CONTRIBUTE: (Responsibilities and tasks associated with the job) *limit to 8-10 bullets Ensuring proactive monitoring Quick response to incidents Documentation Process Learning mindset Team collaboration Shift coverage (24/7/365) Preferred candidate profile

Good Technical Knowledge in Operating Systems MS Office / Outlook Proxy Agents -Antivirus /DLP. Prioritize incidents/SR/CR via Helpdesk tool/ Should have knowledge or exposure on Incident Management tool. Excellent communication Skill- MUST. Required Candidate profile Exp:1+Years Location - Greater Noida Np :30 Days Mandatory skill-Excellent communication Skill- MUST. Should have knowledge on Incident Management tool Any Queries- kanchan@peshr.com/9867762401

What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Job Locations - Bhopal, Jammu, Dehradun, Bihar, Bangalore, Mohali, Delhi NCR Qualifications - Diploma or BSc. in Computer Science, IT, or Electronics. Job Description:- Field Network Helpdesk Responsibilities : Receive and log field connectivity complaints, guide users on basic troubleshooting steps, and escalate unresolved issues to technical teams. Network Core : Monitor core network alerts, log incidents, and escalate performance degradation or outages to higher support levels. Infra Server Helpdesk Responsibilities : - Log server-related issues, assist users with password resets and access problems, and escalate system alerts to administrators. Security Helpdesk Responsibilities: Monitor security dashboards, report suspicious activities, and escalate incidents to security analysts. Application Helpdesk Responsibilities: Log application issues, assist users with login and access problems, and escalate bugs to technical teams.

Who we are: At Roundglass, our primary goal is to make a positive impact on people's lives worldwide. We are constantly seeking individuals who share our passion for meaningful work and are driven by a sense of purpose. If you care about making a difference and want to be part of a team that values impactful work, we invite you to join us. We have established Roundglass Giving, encompassing various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet. At Roundglass Living, our mission is centered around helping individuals lead healthier and more fulfilling lives through the practice of holistic wellbeing. We achieve this by providing access to the best teachers, innovative tools for cultivating healthy habits, and scientifically backed resources. Through the offerings, we empower people to make lasting changes that enhance their overall health and wellbeing. What you'll do: Users Interaction & Continue Shadowing with senior IT person on how to provide L1 support to users. Guidance on Escalation management Assist in performing hardware configuration and software license allocation & installation procedures (O365, zoom, crash plan, air watch) Provide support in diagnosing hardware and software issues and troubleshooting activities. Understand Remote Locations Setup, All Hands, Boardroom Setup, Bamboo HR, BOX, & Printers setup Assist with backing up data and data archiving. Troubleshoot hardware as well as software applications. Maintains the functionality of computer systems. Update hardware and software applications regularly/weekly. Repair and Replace damaged equipment. Managed and maintained records on stocks of equipment. Tasked with planning and performing scheduled maintenance upgrades. Skills and Qualifications Ability to anticipate, identify and resolve complex issues. Demonstrated oral and written communication skills and ability to work cross functionally. Demonstrated ability to multi-task, perform in a fast-paced environment & respond quickly to situational needs as they arise. Good Communication Skills Learning and Flexible attitude Open to work in 24* 7 environment with various Shifts (including Night Shifts). Why Roundglass: Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We are a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellness ecosystem. Together, we've built an amazing community, and we are always looking for people who share our passion. To learn more, visit our Website , Facebook , Instagram and LinkedIn . Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment. accommodation to individuals with disabilities who need assistance applying for a job. Please contact Talentacquisition.in@round.glass for more information. We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

Outlook O365, Software & Hardware issues, Printer, Basic in Network, Remote Support

Knowledge on ITSM ticketing tools, Ticket allocation,Tcket closure, Follow ups with user Maintainign SLA's, Technical remote support, Good knowledge of excel, Tool expereince like SNOW,BMC remedy or Manage engine Required Candidate profile Minimum 1 years of experience in service desk Quick learner and good communication skills Adaptive & Flexible Taking new initiatives on the job.

Warm Greetings from Rivera Manpower Services, Hiring Now: Technical Support Associate Microsoft Process Work Mode: Work from Office Shift: US Rotational Shifts Joiners: Immediate Joiners Preferred Job Description: We are hiring Technical Support Associates for a leading Microsoft Voice Support process . The role involves assisting international customers with troubleshooting issues related to Microsoft products, including O365 and related services. Eligibility Criteria: Minimum 1 year of experience in technical voice support (OR) Customer support experience with strong technical troubleshooting skills Excellent verbal communication skills Strong knowledge of Microsoft tools/products , especially Office 365 Willingness to work in US rotational shifts Immediate joiners only Key Responsibilities: Handle inbound technical support calls from international customers Troubleshoot and resolve issues related to Microsoft Office 365, Outlook, Teams, Windows OS , etc. Guide customers step-by-step through technical fixes Document all interactions in the CRM system Escalate unresolved issues to appropriate teams following standard procedures Maintain high customer satisfaction and follow quality standards Call and Book Your Interview Slot Now! Contact: 7829336202 / 7829336034 / 9380300644

Warm Greetings from Rivera Manpower Services, Were hiring for a Technical Support – Day Shift role with a leading premium tech brand ! If you have a knack for solving problems and great communication skills, this is for you! Role: Technical Support Executive Location: Bangalore Shift: Day Shift Eligibility: Freshers & Experienced Candidates Welcome Languages Required: English & Hindi Joiners: Immediate Joiners Preferred Key Responsibilities: Troubleshoot basic technical issues related to speakers, headsets, and audio devices Assist customers via voice calls and deliver clear, effective solutions Provide excellent customer experience by maintaining professionalism and empathy Follow standard troubleshooting scripts and escalate unresolved cases appropriately Log interactions and resolutions accurately Requirements: Strong communication in English and Hindi Basic technical understanding of electronic devices Customer-focused with good problem-solving skills Willingness to work in a fast-paced, service-driven environment To Apply / Book Your Interview Slot: Call or WhatsApp: 9380300644 / 7829336202/8431721735 Limited slots available – Apply now and be part of a premium tech support team! Warm regards, Team Rivera

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Surbhi 7880292299 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Troubleshoot common issues: OS (Windows/macOS/Linux), Office apps, VPN, network (DNS/DHCP), and peripheral devices Perform remote diagnostics using RDP or similar tools install/configure desktops, laptops, printers, scanners, and mobile devices Assist with onboarding: setup new workstations, user profiles, and software installations Escalate unresolved issues to senior technicians and vendors in line with SLA guidelines

Regular follow-ups with support engineers on open tickets, technical incidents (TIs), and pending customer issues.Act as a communication bridge between support team and internal stakeholders Required Candidate profile Manage basic ticket creation and closure tasks in helpdesk system (ZohoDesk/Freshdesk /others).Coordinate with technical teams for escalations, patching timelines, and follow-ups. Good spoken English.

Role and Profile: IT Service Desk Analyst Exp: 3-6 Years Job Location: Delhi / Noida Academic: BE/ B Tech / BCA/ BSc IT/ Computer Science Role & responsibilities Act as first point of contact for all IT related issues and service requests and provide resolution via email, phone, remote tool in 24*5 support environment. Level 1 troubleshooting of issues reported by users, assist users on technical questions and queries. Ensure user queries or issues are captured, validated, and evaluated in an efficient and timely manner. Records and tracks issues from outset to conclusion with 2nd level support teams. Ensure resolution of issues in timely manner with follow-up and necessary escalation as required. Monitoring of IT infrastructure, handling of events and alerts through its lifecycle. Documentation and update of service desk SOPs and process documents. User awareness, support & training sessions on new IT technology and solutions. Preferred candidate profile: Minimum 2 -3 years of experience in service desk area with hands-on and expertise in end user support, via email, voice and remote. Hands-on experience in handling of incidents, Service Request, and major incidents. Excellent written and verbal communication with analytical skills. In-depth understanding of Microsoft O365 products, VPN solutions, Operating Systems, and client infrastructure. Commitment to work in 24*5 support environment and work from home in night shift. Availability for support during business odd Hrs., festival, and national holidays. Understanding of any ITSM tool and lifecycle of incidents & service requests. Independent, structured working method, high commitment, reliability as well as high communication ability Good to have Skills and Attributes: ITIL V3/V4 foundation certification Working experience with cross culture organizational and already worked under 24*5 service delivery model. Perks and benefits

Any Graduate End user support for Windows 10, MS Office, One Drive, MacOS, Printers ,O365 OS Installation, Configuration &Troubleshoot issues, ticketing Tools Knowledge in DNS,DHCP Only Fresher Sal : 15k - 35k interested Call SUVEDHA HR 9150981236 Required Candidate profile Immediate Joiner MS Office Only Male Candidates 2019- 2024 Training will be provided Good Communication Quick Learner Team Worker

Job Description: Service Desk Team Supervisor (BPO International Voice) Responsibilities: Provide front-line supervision to a Service Desk team. Complete technical and administrative tasks within defined operational guidelines. Ensure compliance with established Service Desk and company standards, policies, and procedures. Assign tasks, verify the accuracy of work, establish deadlines for completing assignments, provide training and guidance, and may spend a portion of time performing the work of the team. Monitor daily progress and status of the Service Desk team, making adjustments to ensure quality and a high level of customer service. Evaluate team members against operational goals and transactional success measures. Involve higher-level management in decisions and issues that require additional experience or are particularly complex. Qualifications: Bachelor's Degree or equivalent work experience required. Typically has 4-6 years of experience in Service Desk Support. Fluent business English skills (written and spoken). Experience in BPO international voice processes, specifically in technical support, is essential.