789 It Helpdesk Jobs - Page 10

Industry Domain: Healthcare Information Technology Salary: Negotiable based on experience and location Education Qualification UG, BCA, BBA Graduate with Diploma in Hardware and Networking B.Tech./B.E. Roles and Responsibilities Install Busysoft software applications and assist in implementation and training. Provide timely and efficient support to clients through site visits, phone, email, live chat, and remote desktop. Resolve technical issues and maintain clear documentation of all client interactions. Travel locally, nationally, and internationally as required for onsite support and training. Support sales teams by participating in product demonstrations and query handling. Ensure adherence to support policies and maintain high customer satisfaction. Collaborate with internal teams for knowledge sharing and maintaining support standards. Key Skills Required Strong verbal and written communication skills in English and/or local language. Solid computer literacy and understanding of software applications. Customer-oriented approach with a problem-solving mindset. Team player with good punctuality and work ethics. Willingness to work in night shifts and flexible schedules as needed.

Accentrix solution is looking for Service Desk Team lead to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and requests for assistance through phone, email, chat, or in-person Troubleshoot technical issues and resolve them in a timely manner Log and track customer requests and incidents in a service management system Escalate complex or unresolved incidents to higher-level IT support staff Update knowledge base and create documentation for common issues and solutions Ensure customer satisfaction by providing excellent customer service Assist with the setup and maintenance of IT equipment, such as computers, printers, and phones Qualifications Bachelors degree 5+ years of experience in a service desk/customer support role 1+ years of experience leading a service desk team Strong knowledge of ITIL processes and best practices

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad *Kindly note this a work from office role with job location in hyderabad Profile - Technical Support Executive Job locatio n - Hyderabad Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Recruitment Overview: Position: IT Support Executive Preferred Location: Trichy Experience Requirement: 2 to 3 years in IT support-related roles Roles And Responsibilities : Handling first-level IT support requests Coordinating with the central IT team for escalations Assisting in asset tracking, basic troubleshooting, and user setup Maintaining ISP & Firewalls Company IT policies and SOPs Ticketing system usage and escalation matrix Common troubleshooting procedures Hardware and software support protocols Work Location : Trichy Role : Permanent Interested candidates can share their profiles to - deepanchakravarthi.elumalai@integra.co.in

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Hyderabad and bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Kanak 8982889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Required Skills: Descent English Communications Skills (Verbal and Written) Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues or network concerns. 2. Diagnose, Prioritize, Troubleshoot and Resolve IT incidents reported by the users via Telephone, Chat, Email or Walk-Ins. Who is Eligible : Any Graduate/Post-Graduate (Full time) Who is Not Eligible : Under Graduate / Distance Learning Graduate / Yet to appear final year exam / Already attended the Interview for this position in last 6 Months. Interested can drop their Resume to sachin.narayankar@wipro.com Mode of Interview: Virtual

We are seeking a technically proficient and proactive IT Support Executive to manage and resolve hardware, networking, and surveillance system issues. The ideal candidate will be responsible for maintaining systems and servers across all company locations, ensuring smooth, secure, and reliable IT operations. Roles and Responsibilities: Troubleshoot and resolve hardware-related issues including desktops, laptops, printers, and other peripherals. Manage and maintain network infrastructure, including diagnosing and resolving LAN/WAN issues, ensuring stable and secure connectivity. Install, configure, and maintain CCTV and surveillance systems across all company premises. Perform regular maintenance on servers and systems including OS updates, patch management, performance monitoring, and data backups. Monitor IT infrastructure performance and respond to system alerts and issues proactively. Maintain accurate documentation of all support activities, system configurations, and IT asset inventories. Coordinate with third-party vendors and service providers for issue resolution and hardware/software procurement. Ensure adherence to IT security protocols and data protection policies. Provide remote and on-site support to different office locations as required. Key Skills Required: Strong knowledge of hardware troubleshooting and repair. Hands-on experience with LAN/WAN, routers, switches, and firewalls. Working knowledge of Windows/Linux server environments and system administration. Experience in setting up and maintaining CCTV and surveillance systems. Excellent problem-solving abilities and communication skills. Ability to manage IT operations across geographically dispersed locations. Familiarity with remote support tools and IT ticketing systems. Qualifications: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field. Minimum 2 years of experience in IT support or a similar technical role. Industry certifications such as CompTIA A+, Network+, or equivalent are a strong advantage.

Total Exp : Min 1 Years Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO ) Location : Chennai. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 1 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

Role : IT Help Desk Analyst ( Technical Voice process ) Shift Timing: 24/7 Location: Chennai Role: Team Leader( Team handling experience is must) Experience :8- 12yrs Notice period 0 -60days Job Description 8+ years of experience working in a technical customer support Voice process including experience working directly with product and/or engineering teams. Knowledge of CRM application for case management. ServiceNow, Salesforce, Dynamics CRM application, JIRA or equivalent incident and projects management software for creating/filtering tickets and managing user inquiries. Demonstrate ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer. Excellent writing and editing skills, and experience of presenting complex technical information in an easily comprehensible way for non-specialist readers. Should possess excellent customer service skills Ability to work in a demand-driven environment, motivated by a willingness to respond rapidly and effectively to the needs, prioritizing and managing multiple requests from different teams. Fluency in English. Excellent written and verbal communication abilities and high emotional intelligence including active listening, and effective response skills. Familiarity with reporting and analysis, especially MS Excel Meticulous attention to detail and a commitment to quality. Experience 2+ handling team experience is must Familiarity with Performance Management, Quality Management & TNI Has performed Appraisal for employees Ability to Lead Good to have: Knowledge on MS Cloud software bundle Presentation & Training skills

We are a leading technology solutions company catering to smart energy and infrastructure verticals. Our software products are well recognized globally. We deliver most advanced and complex projects using our products, including smart city command and control centers, smart metering and advanced analytics projects. We are CMMI Level 5 company. And we have quite a few ISO certifications ranging from 9001 to 45001. We are process oriented, but with enough freedom to innovate. We have been continuously innovating to be the early movers into smart metering and smart cities space, because of which we are in a leading position today. We extensively use latest technologies like cloud platforms, analytics with AI/ML, sensors with IoT, etc., to deliver our projects. You will have the freedom to experiment with new technologies, contribute to proof-of-concepts, compete in hackathons and so on. Apart from a safe and comfortable work environment, Fluentians get an equal opportunity to learn, contribute and grow. We call ourselves Fluentians. We derive satisfaction from transforming our customers business thereby improving the lives of people around the world through our smart energy and smart city solutions. Every Fluentian, irrespective of their department, thoroughly understands our purpose, take pride in that and actively contributes to customer success. Today, our solutions touch the lives of nearly a quarter billion people around the world and we aim to reach a billion people by 2025. Role & responsibilities Operate Smart Port Command Control Centre (SPCCC) to manage and monitor all 24x7 critical port systems and infrastructure on a rotational shift basis. Handle service desk operations for incoming requests and queries from port stakeholders. Maintain clear, professional verbal and written communication across departments. Be flexible with working hours including night shifts and holidays. Quickly learn and adapt to Smart Port technologies, tools, and custom applications. Job Duties 1. Monitor smart port systems (e.g., Vessel Tracking, CCTV Surveillance, Environmental Sensors, Incident Management, etc.) and raise alerts as per SOP. 2. Control and coordinate operations related to logistics, berth management, cargo flow, utility metering, and other port subsystems. 3. Respond to incidents or alerts triggered in the system, coordinating with relevant port departments and authorities for resolution. 4. Provide first-line support and information to port users, operators, and vendors. 5. Log events and system activities accurately before, during, and after incidents. 6. Create and manage incident tickets with proper classification and prioritization. 7. Ensure timely closure of incident tickets as per the defined SLA. 8. Continuously monitor system parameters and raise flags for any operational deviations. 9. Provide user assistance via phone, email, or web for smart port-related queries. 10. Perform basic troubleshooting of system hardware/software within control centre scope. 11. Maintain and update helpdesk logs and incident documentation. 12. Research and refer to SOPs, manuals, and knowledge bases to resolve operational queries. 13. Escalate unresolved issues to higher technical teams as per escalation matrix. 14. Actively participate in drills, mock tests, and periodic audits to ensure operational readiness. Preferred candidate profile Any Graduate (Technical background preferred) Strong verbal and written communication skills Proficiency in MS Office and basic IT troubleshooting Exposure to port operations, command centres, GIS, SCADA, or ITMS systems is an added advantage Willingness to work in a 24x7 rotational shift environment Proficiency in English and Tamil is mandatory

Role & responsibilities Job Description : About the Role : We are seeking a detail-oriented and technically adept Junior Service Desk Engineer to join our IT support operations. In this role, you will act as the first line of support for end users, ensuring seamless operation of desktop and web-based applications. This is an excellent opportunity for someone early in their IT career with a passion for solving software-related issues and delivering exceptional user support in a fast-paced, digital-first environment. Key Responsibilities : - Serve as the initial point of contact for end-user support requests via phone, email, chat, or in-person. - Diagnose and resolve software issues related to : a. Microsoft Office 365 Suite (Word, Excel, Outlook, etc.) b. Web browsers (Chrome, Edge, Firefox) c. Collaboration platforms (Microsoft Teams, Zoom, Slack) d. Internal business applications and tools - Log and manage service tickets using ITSM platforms such as Jira Service Management or ServiceNow. - Perform software installations, updates, and basic configurations. - Support user account provisioning, password resets, and access permission issues in Active Directory or Azure AD. - Guide users through technical troubleshooting steps in a clear, user-friendly manner. - Escalate unresolved or complex issues to Level 2/3 support teams or relevant departments. - Maintain accurate documentation of issues and resolutions in the knowledge base. - Adhere to internal SLAs and ensure timely resolution of incidents. Required Technical Skills : - Foundational knowledge of IT support, troubleshooting methodologies, and customer service. - Familiarity with : - Windows 10/11 and/or macOS environments. - Microsoft 365 administration basics (email setup, Outlook configuration, Teams support). - Remote support tools (e.g., AnyDesk, TeamViewer, Microsoft Remote Desktop). - Ticketing systems (e.g., ServiceNow, Jira, Zendesk). - Understanding of basic networking concepts (IP addressing, DNS, DHCP) is a plus. - Awareness of IT compliance practices (e.g., data privacy, access control policies). Preferred candidate profile

Job Description: Excellent Communication with International Voice Support experience. Hands on experience in Mobility related Application & Desktop/General system related issues Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues. In-depth experience knowledge on MS office/O365 Experience in Telecom will be added advantage. Roles & Responsibilities. To maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE SALARY STRUCTURE : Upto Rs 4 LPA -- FOR 1+ Years of Experience ----------------------------------------------------------------------------- Job Location: Hyderabad & Bangalore . Skill - Customer Support / Technical Support Advocate Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. 5 Days working/Rotational shifts/Cabs Available. Graduates with 1 year of international experience Salary upto 4 LPA Graduates with 2 year of international experience Salary upto 6 LPA Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD WITH YOUR RESUME . HR VANSHIKA 9628373762 HR FAREEHA 8528371817 HR DIVYA 9821182650 HR LAIBA 9654201996 HR AREESHA 9628373763 HR SIYA 7565006262 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

Provide technical support and assistance to end-users for software, hardware, and network issues. Log, prioritize, and resolve helpdesk tickets using ticketing systems. Troubleshoot problems over the phone, via email, or in person. Escalate unresolved issues to higher-level technical teams. Document resolutions and update knowledge base for common issues.

We are looking L1 & L2 engineers for our MNC clients Basic Desktop support, Basic Network Support work with installation, configuration, and ongoing usability of desktop. Works with Help Desk work as per the established standards and guidelines. Required Candidate profile Ready to Join in 15 days, Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Mcrosft EPS Technical Support Qualification- Any UG/ Graduate with min 1 year exp. can apply Location- Pune (Aundh Location) Shifts- 24 by 7 (5 day working, 2 days rational off) Both ways transport Good incentives call/WhatsApp Anisha- 8287300257

*Provide 1-level customer's solution *Diagnose & troubleshoot technical issues *Build rapport with customers *Handle objections & concerns efficiently *Documents, track interactions & technical issues *Stay updated with industry trends & Products Required Candidate profile *Graduate *Excellent communications •For Service Desk- Resolving queries on VPN, Drivers, O365, driver installations, Active directory etc. •For Customer Service-International voice Background

ERP/SAP Data Handling Programming & Automation Support Understand, debug, and support scripts in languages like JavaScript or Python. Basic IT Support (Hardware/Software) Troubleshoot issues with printers, desktops Prepare MIS reports

Responsibilities: * Manage ticket flow through ticketing tools * Provide technical support via phone & email * Collaborate with IT team on service improvements * Maintain high customer satisfaction ratings Office cab/shuttle

Upkeep of Operating system (Linux & Windows) Computer Hardware Troubleshooting & replacement Knowledge Windows server 2003/2008 & VoIP Server(FreePBX) Resolving IT related complaints at the earliest Knowledge about attendance management system

Role & responsibilities IT SUPPORT SERVICE DESK VOICE PROCESS US SHIFTS For more info-contact alfiya-8787064649 or alfiya@manningconsulting.in

We are Hiring for Technical support ( voice ) !! Work from office Qualification : Grad / UG ( Min 6m exp ) Location:Bangalore Salary:25k -32k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9901777673 / 6364808230 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

JD: * IT & Troubleshooting skills& Technical Support skills *Hands On servers-VMWARE,Network devices * Strong communication skills, both written and verbal * Able to handle B2B & B2C Calls directly from UK permanent Night shift 7397174948

Position Description • Respond to requests for technical assistance by following prescribed procedures. • Research reported incidents using available information sources and tools. • Diagnose, triage and resolve hardware, software, applications or basic network-related incidents • Log all contacts and document all the activities and results accurately and completely within the incident management tool. • Assign unresolved tickets to the appropriate support team. • Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. • Identify and escalate tickets requiring urgent attention and action. • Stay current with system information, changes and updates. • Adhere to work schedules, attendance and leave policies. Expected to work in a 24/7 environment on rotational shifts • Comply with CGI and Clients IS/IT policies, code of conduct and quality standards • Participate in the recruitment process for initial member screening • Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax • Knowledge of customer service principles and practices, ITIL and ITSM • Knowledge of IT applications, systems and networks • Experience in handling technical support for an international organization • Problem analysis and solving • Learning, adaptability and attention to detail • Ability to type while handling customer contact • Tolerance to stress, performance driven and continuously improving work experience required: 1. Worked as Service Desk / Helpdesk support technician as Level 1 technicians within his/her team, handling calls in for an Internataional / Global client (preferred North American/ European experience).

Job Opening For Service Desk Qualification- Graduation required Profile- Service Desk, Incident Management, SLA, Ticketing tools. Experience minimum 1+Service Desk Package upto 4LPA Location- Pune Work Mode- Work from Office 5 days working & US shift For more information contact Priyanka Contact no- 9366772439 mail id- priyanka@manningconsulting.in