IT Help Desk Specialist

As an IT Helpdesk Specialist at Verdantas, you will play a crucial role in ensuring smooth day-to-day IT operations and providing excellent technical support to our employees. Your responsibilities will include managing incidents, troubleshooting hardware and software issues, supporting cybersecurity initiatives, and assisting in maintaining device and account compliance. Additionally, you will be involved in setting up and deploying hardware/software, supporting IT function during mergers and acquisitions, managing user accounts, and assisting in IT asset management. **Key Responsibilities:** - Manage incidents received at the Help Desk via Zendesk and ServiceNow promptly and courteously - Serve as the first point of contact for customers seeking technical assistance over phone, email, or web portal - Troubleshoot computers/mobile devices, operating systems, and hardware issues - Direct unresolved issues to the next level of support personnel - Support cybersecurity initiatives and maintain device and account compliance - Manage user accounts, group policy, and access guidelines - Set up and deploy hardware/core software for new hires and existing employees - Support IT function with the rollout of new technology and through mergers and acquisitions - Assist the IT Asset Management team in software license management compliance and asset tracking/inventory - Support IT Infrastructure teams in maintaining active directory and email distribution lists - Maintain asset inventory - Assist in developing IT procedures and training staff - Be available for On-Call work as needed **Qualifications:** - Associate degree in a related field or 4-7 years of experience - Minimum of 1 year of experience in Microsoft Office 365 and security in a helpdesk role - Tech-savvy with working knowledge of office automation products and remote control - Good understanding of computer systems, mobile devices, and other tech products - Ability to diagnose and resolve basic technical issues If you are passionate about solving problems, delivering great service, and making technology work for people, this IT Helpdesk Specialist role at Verdantas is the perfect opportunity for you to showcase your skills and contribute to our team's success.,