Job Description

Infrastructure Management: Maintain LAN/WAN connectivity across the plant and offices. Ensure uptime of servers, switches, firewalls, and backup systems. Troubleshoot hardware, printers, and networking issues. Software & ERP Support: Support and maintain ERP systems (like SAP, Oracle, or local solutions). Manage user access, roles, and system security. Coordinate with ERP vendors for issue resolution and updates. Plant Automation Integration: Collaborate with electrical/instrumentation teams on SCADA, PLC, and DCS systems. Ensure IT support for sensors, monitoring tools, and reporting dashboards. Cybersecurity: Implement and maintain antivirus, firewall, and security policies. Ensure regular backups and disaster recovery readiness. User Support & Training: Provide helpdesk support for plant staff. Conduct basic IT awareness and ERP usage training. Vendor & AMC Management: Coordinate with IT vendors for hardware/software procurement. Manage Annual Maintenance Contracts (AMCs).