IT Data Protection and Support officer

As an IT Data Protection & Support Officer at our organization, you will play a crucial role in managing data protection documentation, handling client security questionnaires, and providing day-to-day IT and desktop support. This hybrid role combines data privacy compliance, documentation, client coordination, and hands-on IT support responsibilities to ensure strong privacy standards and smooth technical operations are maintained. **Key Responsibilities:** - **Data Protection & Compliance:** - Draft, review, and maintain IT and data protection policies, procedures, and SOPs. - Assist in ensuring compliance with data protection regulations such as GDPR, CCPA, and ISO 27001 principles. - Conduct internal checks to ensure adherence to data privacy and IT governance practices. - Help maintain Records of Processing Activities (RoPA) and assist in Data Protection Impact Assessments (DPIAs). - **Client Questionnaires & Documentation:** - Review and complete IT security and data protection questionnaires from clients and partners. - Collaborate with internal stakeholders to gather accurate technical and policy information. - Maintain a library of standard responses for client security and privacy due diligence requests. - Support client audits by providing relevant documentation and compliance evidence. - **IT Support & Operations:** - Provide Tier 1/2 desktop and application support for internal users. - Manage user access, account provisioning, and permissions in core systems. - Maintain endpoint protection, patching, and asset management practices. - Support backup and recovery operations and coordinate with vendors when needed. - Contribute to IT process improvement and automation initiatives. - **Cross-Functional Collaboration:** - Work closely with Information Security, Legal, HR, and Operations teams to ensure IT and data policies are aligned and enforced. - Assist during audits, assessments, or external reviews. - Participate in IT awareness and training sessions for staff. **Qualifications & Skills:** - **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field. - **Experience:** 5-8 years of experience in IT support, compliance, or data protection. Exposure to regulatory frameworks like GDPR, ISO 27001, and SOC 2 is a plus. - **Technical Skills:** Proficiency in Windows/Mac OS administration, endpoint management, troubleshooting, basic networks, firewalls, Microsoft 365 environments, and ITSM tools. - **Soft Skills:** Strong written communication, organizational skills, attention to detail, ability to manage multiple priorities, customer-service orientation, and collaborative mindset. **Optional Certifications (a Plus):** - CompTIA Security+ or equivalent - ISO 27001 Foundation / Implementer - ITIL Foundation - Microsoft Certified: Modern Desktop Administrator - Certified Data Protection Officer (CDPO) or CIPP (basic level),