IT Customer Care Executive

Roles and Responsibilities

• Training Delivery:
• Conduct IT training sessions for students enrolled in KYP and Domain Skilling Programs.
• Develop and deliver customized lesson plans and training modules.
• Utilize innovative and interactive teaching methods to ensure maximum
• Conduct IT Customer Care and Soft Skills training sessions for students enrolled in KYP and Domain Skilling programs.

Curriculum Implementation

• Ensure complete alignment with KYP curriculum and SSC/Q2217 – IT Customer Care Executive (v1.0) qualification standards.
• Stay updated with industry trends, tools, and software relevant to customer service and IT-enabled support roles.
• Integrate digital platforms and simulations to provide a real-world learning experience.

Student Management

• Assess trainees’ communication, computer, and problem-solving skills and customize the teaching approach accordingly.
• Conduct regular assessments, feedback sessions, and mentoring to track and improve learner performance.
• Motivate students to achieve program objectives and prepare them for job readiness and placement opportunities.

Program Administration

• Maintain accurate records of attendance, assessments, and feedback as per program requirements.
• Coordinate with mobilization, MIS, and administrative teams to ensure smooth batch operations.
• Support in the mobilization, registration, and examination process as needed.

Technology and Skill Development

• Train students on basic IT skills, CRM tools, and customer service software used in BPO and ITES sectors.
• Enhance students’ verbal and written communication, email etiquette, and customer handling techniques.
• Facilitate practical sessions and role plays for live call handling and query resolution.

Quality Assurance

• Deliver sessions in compliance with program standards and quality benchmarks.
• Collect student and program feedback for continuous improvement.
• Participate in train-the-trainer programs, audits, and quality reviews.

Qualifications and Skills

• Education: Bachelor’s degree in Computer Science, IT, or any related discipline.
• Certifications: Customer Service, ITES/BPO, or related domain certifications preferred.
• Experience:
• Minimum 1–3 years of experience as an IT Trainer or Customer Care Trainer.
• Prior experience in KYP or Skill India domain-based programs is highly desirable.
• Technical Skills:
• Proficiency in MS Office, CRM tools, email communication, and basic IT troubleshooting.
• Soft Skills:
• Strong communication and interpersonal skills.
• Ability to motivate and engage learners effectively.
• Patience, adaptability, and mentoring skills.
• Develop and deliver interactive lesson plans, training modules, and practical assignments relevant to the Customer Care domain.
• Use innovative, activity-based, and technology-enabled teaching methodologies to enhance learner engagement and comprehension.

Job Type: Full-time

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Education:

• Bachelor's (Required)

Experience:

• Teaching experience: 3 years (Required)

Work Location: In person