Senior Engineer - MS, Network) NTT DATA Global Delivery Services Limited

4.0 - 8.0 years

4 - 8 Lacs

Mumbai, Maharashtra, India

On-site

What you'll be doing Key Responsibilities: Proactively monitors the work queues. Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA. Updates tickets with resolution tasks performed. Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides second level support to all incidents, requests and identifies the root cause of incidents and problems. Communicates with other teams and clients for extending support. Executes changes with clear identification of risks and mitigation plans to be cap...

Posted 3 months ago

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Networking Managed Services Engineer (L4) NTT DATA Global Delivery Services Limited

4.0 - 8.0 years

4 - 8 Lacs

Bengaluru, Karnataka, India

On-site

Key Responsibilities: Proactively monitors the work queues and provides support to clients where the ticket is highly technical or sophisticated in nature. Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA Provides timely and consistent updates of tickets with resolution tasks performed. Proactively identifies, investigates, analyses issues and errors prior to or when they occur and log all such incidents in a timely manner. Captures all required and relevant information for immediate resolution. Provides forth level support ...

Posted 3 months ago

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