3 It Collaboration Jobs

You are a skilled Technical Support Specialist responsible for providing exceptional support to users of logistics solutions platforms, such as CargoWise and Flexport, in order to ensure seamless logistics operations for freight forwarding and supply chain processes from our Cochin office. Your primary duties include troubleshooting issues, assisting users, and optimizing workflows for logistics platforms. Your key responsibilities will involve supporting users with logistics solutions platforms similar to CargoWise and Flexport, resolving technical issues through ticketing, chat, email, or phone using systems like Jira or Freshdesk. You will also be assisting with integrations like APIs and EDI, as well as conducting user training and creating training materials. Collaboration with logistics and IT teams to ensure compliance and data accuracy is crucial, along with effective communication in English with users. To excel in this role, you should have a minimum of 2+ years of experience supporting users of logistics solutions platforms like CargoWise and Flexport within a logistics or freight forwarding environment. A bachelor's degree or master's qualification is required. Proficiency in using ticketing systems such as Jira or Freshdesk is essential, along with a strong understanding of logistics processes and familiarity with APIs, XML, EDI, or help desk software. Certification in a logistics platform would be advantageous. Excellent written and spoken English communication skills, strong problem-solving abilities, and a customer-centric approach are also necessary qualities for this position.,

As a Regulatory Meetings specialist, your responsibilities will include ensuring that the composition, Terms of Reference (ToR), and agenda adhere to SEBI directives. You will be responsible for timely circulation of agenda papers and minutes, as well as coordinating with internal stakeholders to gather agenda papers and relevant supporting documents. In terms of Policies and Procedures, you will need to ensure that all policies are in alignment with regulatory requirements. It will be your responsibility to oversee the implementation of these policies, ensuring that Standard Operating Procedures (SOPs) and manuals are regularly updated. You will also be tasked with monitoring circulars and guidelines issued by regulatory bodies on a daily basis. Mapping these circulars and regulations to relevant stakeholders and coordinating with internal teams for timely compliance submissions on the Compliance portal will be crucial. Regularly publishing the implementation status to senior management is also part of your role. When it comes to SEBI Inspection, you will need to coordinate with the SEBI Inspection team, ensuring that inspection data (pre and post) is submitted within the prescribed timelines. Tracking the closure of SEBI inspection observations will also fall under your purview. Additionally, you will be responsible for liaising with both internal and external auditors, as well as working closely with IT teams for system enhancements. Providing training on Compliance of Exchange (COE) and Prevention of Money Laundering Act (PMLA) for internal staff will also be a part of your responsibilities. In summary, this role requires meticulous attention to detail, strong coordination skills, and a proactive approach to regulatory compliance and meeting requirements.,

We are a technology-led healthcare solutions provider driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated global growth opportunities for talent that's bold, industrious, and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy. Looking to jump-start your career We understand how important the first few years of your career are, which create the foundation of your entire professional journey. At Indegene, we promise you a differentiated career experience. You will not only work at the exciting intersection of healthcare and technology but also will be mentored by some of the most brilliant minds in the industry. We are offering a global fast-track career where you can grow along with Indegene's high-speed growth. We are purpose-driven, enabling healthcare organizations to be future-ready, with customer obsession as our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work. **Must Have:** **Job Title:** Process Analyst **Job Summary:** We are looking for a results-oriented and detail-driven Process Analyst to join our Business Process Excellence team. The ideal candidate will be responsible for establishing standardized processes, driving operational efficiencies, managing transitions, and ensuring compliance across accounts. This role is pivotal in shaping scalable, sustainable process improvements that align with organizational strategy and client needs. **Key Responsibilities:** 1. **Process Establishment and Continuous Improvement:** - Define, document, and enforce standardized process workflows and checklists across service lines for consistent client onboarding, delivery, and support. - Analyze current workflows to identify inefficiencies and propose enhancements to boost productivity and reduce bottlenecks. - Facilitate cross-functional collaboration with teams like Operations, IT, Quality, and BEx to align and implement process improvement initiatives. 2. **Transition Management and Tools Configuration:** - Lead and manage process and data tracking transitions across multiple accounts to ensure seamless integration with minimal disruption. - Coordinate with tool owners and IT to configure project management, CRM, and KPI tracking tools that reflect standardized workflows and account needs. 3. **Governance, Audit Readiness, and Reporting:** - Support operations teams in preparing for internal/external audits, including documentation, pre-audit assessments, and timely resolution of non-conformities. - Develop standardized, automated templates for governance calls and internal reporting across business units to improve consistency and accuracy. 4. **Best Practices & Knowledge Management:** - Build and maintain a centralized repository (e.g., SharePoint) for process documentation, metrics, audit records, and governance artifacts. - Capture and disseminate lessons learned and best practices through case studies, workshops, and internal knowledge-sharing forums. 5. **Compliance, Automation & Productivity Optimization:** - Track and ensure compliance with productivity targets (>85% utilization across accounts); monitor project completion rates, resource allocation, and billable hours. - Identify repetitive or low-value manual tasks and lead automation initiatives in collaboration with IT or automation specialists. 6. **Strategic Collaboration & Performance Management:** - Partner with leadership to align process initiatives with business objectives and support strategic planning. - Conduct regular performance evaluations, offer developmental feedback to team members, and guide them on defined growth paths. - Proactively manage team dynamics to maintain operational stability and ensure a zero-escalation environment. **Qualifications:** **Education:** Bachelor's degree in Business, Operations, Engineering, or related field. MBA or Lean Six Sigma Black Belt preferred. **Experience:** 5-8 years in process improvement, business analysis, operational excellence, or transition/change management. **Certifications:** Lean Six Sigma Green Belt (Black Belt preferred); experience with PMP or Agile methodologies is a plus. **Skills & Competencies:** - Deep knowledge of process frameworks (Lean, Six Sigma, Kaizen, BPMN). - Proficiency with tools such as Visio, SharePoint, Power BI, JIRA, Confluence, and CRM/ERP systems. - Excellent communication, stakeholder engagement, and facilitation skills. - Ability to work with data analysts, IT teams, and process owners to develop scalable, measurable solutions. - Strong analytical and problem-solving skills with a data-driven mindset. - Experience with audit compliance and knowledge management platforms.,