IT- Business Analysis Manager

Job Title:

Job Location:

RCS Grade

The purpose of this role is to effectively manage relationships with internal and external stakeholders while overseeing the GSC IT product roadmaps. This position focuses on analyzing and mapping organizational processes, gathering and documenting business requirements, and developing comprehensive functional specifications to ensure the delivery of sustainable IT solutions that meet business needs and drive process optimization.

Key Responsibilities:

• Own and Manage assigned IT products Portfolio
• Manage IT solution providers and their performance
• Manager Internal stakeholders and their expectations
• Study available documents and work practices, perform detailed analysis to identify explicit business requirements and implicit needs
• Develop detailed process flow diagrams for complex cross- functional business processes (swim-lane diagrams) and map ASIS and TOBE processes
• Gather and document business requirements by conducting workshops, interviews, brainstorming sessions, and other methods
• Develop detailed functional requirements specification (FRS) and ensure all relevant stakeholders (technical and non-technical) understand and agree to the same
• Obtain formal sign-off from the senior stakeholders
• Work with the development team to deliver sustainable system solutions as per the requirements and expectations
• Identify and document how applications/ systems interact to support business processes
• Study the complex business processes, functional designs, and identify risks and benefits of alternate designs
• Use system process analysis tools, and methods to document business processes and metrics
• Explore the opportunities to streamline and automate processes and functions
• Create detailed test plans and scripts based on functional requirements and execute test scripts using testing tools
• Create and maintain user manuals for IT products/applications
• Accountable for the efficiency of IT products/applications

Stakeholders:

• Establish long-term relationships and alliances with strategic internal and external, stakeholders, third parties
• Develops strong, trusting cross-functional relationships within GSC and DGFF senior business leaders
• Champions cooperation and partnership to provide integrated solutions to problems
• Demonstrate strong ability to influence decisions/actions and balance conflicts of interest within senior management team
• Provide technical guidance to line manager and delivery leaders

Management Responsibility

• Individual contributor who may manage two or fewer employees in the future

Required Qualifications:

• Bachelor's Degree (any)
• CBAP or similar certification will be preferred
• CSM and/or CSPO certification will be preferred
• 8+ years of experience as an IT business analyst (or) IT Product Manager (or) Business Process Manager, or similar roles
• 4+ years of experience in Project Management, specifically in Agile software development methodology
• Excellent analytical skills
• Quick understanding of complex business processes
• Deep interest in business process optimization including digitalization opportunities
• Experience in using JIRA (JIRA admin experience will be an advantage)
• Well-versed in creating process flow diagrams using MS Visio or similar tools
• Well-versed in MS Office and other documentation tools
• Well-versed in creating mind-maps, solution designs, wireframes, and prototypes (Example - Balsamiq, Mind manager)
• IT Experience within a Global service centre setup will be an added advantage