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Technical Support Technician III UKG (Ultimate Kronos Group)

3.0 - 7.0 years

0 Lacs

pune, all india

On-site

As a Technical Support Technician III at UKG, you play a crucial role in resolving client issues by utilizing your exceptional technical, analytical, and customer service skills. You will be providing application and technical support for UKG Pro and Pro WFM products, requiring keen problem-solving abilities and a commitment to quality. Here's what you can expect in this role: **Key Responsibilities:** - Utilize problem-solving skills to resolve complex customer queries. - Adhere to processes and use established best practices to achieve key performance indicators and meet Service Level Agreements (SLAs). - Ensure timely, accurate, and complete documentation of issues in UKG's case tracking ...

Posted 1 week ago

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