140 Issue Tracking Jobs - Page 4

As a candidate for this role, you should possess a solid understanding of the banking domain, including wholesale, retail, core banking, and trade finance. Your responsibilities will involve demonstrating expertise in credit appraisal, the loan origination process, and portfolio monitoring within the BFSI sector. It is essential to have knowledge of financial ratios, annual statements, and various financial instruments. You will be expected to support clients through the provision of user manuals, training sessions, workshops, and the creation of case studies. Your role will also require diligent adherence to processes, including reviewing product development, documenting requirements, and e...

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, we have established ourselves as a disruptive industry leader by fostering trusted relationships with our brand partners and empowering our team to drive positive change. As a Detail-Oriented Dialer Administrator, you will play a crucial role in managing our in-house dialer system, overseeing vendor productivity, and enhancing workforce efficiency. Your responsibilities will include administering the in-house dialer system, configuring system settings, executing daily dialer strategies, monitoring performance metrics, and generating reports to...

As a Technical Support Executive Level 1 (L1) in the Loan Processing department, your primary responsibility will be to provide first-level technical assistance to ensure the smooth functioning of loan-specific software and systems. You will be required to handle routine technical issues, offer user support, and address any technical queries promptly and professionally. Your key responsibilities will include providing user support and troubleshooting technical issues related to loan software and tools. It will be essential to log all technical queries in the internal ticketing system and escalate unresolved or complex issues to L2 support when necessary. Additionally, you will manage user ac...

As an ideal candidate for this role, you will possess very good communication skills with experience in handling clients. You will have a strong background in production support projects and processes, enabling you to effectively understand ticket requirements and take corrective actions while being able to push back when necessary. Your ability to work independently as an individual contributor will be crucial in this role. Moreover, you will be well-versed in production support-related roles and responsibilities, demonstrating a willingness to take ownership of application level 3 support activities. Familiarity with production support specific tools such as Monitoring tools like AppDynami...

You should possess a strong knowledge in web application/software testing along with a deep understanding of testing methodologies and concepts. Your responsibilities will include creating, executing, and maintaining test scenarios for manual testing, as well as being an expert in Manual, API Testing, and Functional Testing. It is essential to have the ability to document test results and log issues in the issue tracker with high logical and analytical thinking ability. As a self-starter and self-motivated individual, you should always be eager to learn and look for opportunities to propose innovation at work. Excellent written and verbal communication skills are crucial for this role. Fresh...

You are an experienced Engineering Manager with over 12 years of expertise in Defence and Avionics projects. Your main responsibility will be to lead and coordinate cross-functional teams working on FPGA, hardware design, embedded systems, and mechanical aspects. You will be in charge of project planning, execution, and ensuring timely delivery while maintaining compliance with industry standards and processes. Your role demands strong leadership skills, client coordination, and technical oversight to drive successful project outcomes. Your key responsibilities include developing detailed project plans, defining milestones, and ensuring on-time deliveries. You will track project progress, mi...

You are a proactive Technical Coordinator responsible for managing and streamlining the coordination of technical projects. Your role involves ensuring smooth communication between technical teams, clients, and other stakeholders throughout the project life cycle from planning to execution and closure. As the ideal candidate, you possess strong organizational, technical, and communication skills. You have a Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least 8 years of experience in project coordination or technical support roles, preferably in a technical environment. You understand software development processes, IT infrastructure, or othe...

The Oracle Financial Services Global Industrial Unit (FSGIU) is a renowned provider of IT solutions to the Financial Services industry worldwide. Oracle's clientele boasts top banks, insurance companies, securities firms, mutual fund companies, and stock exchanges. With a track record of delivering value-based IT solutions to over 840 financial institutions across 130 countries, the FSGBU understands the challenges faced by financial institutions, such as the need for customer intimacy, competitive advantage, cost-effective solutions, and compliance with regulatory requirements. Banking Consulting Americas, a part of the Americas Region under FSGIU - Consulting, delivers Oracle Technology an...

You have a great opportunity to join a company that helps businesses in various industries leverage digital technologies to transform business models, drive innovation, and achieve growth. As a candidate for this role, you should have at least 8 years of IT experience, with a minimum of 5 years dedicated to developing integrations using Workday Technology. Your responsibilities will include designing, developing, testing, and deploying Workday integrations using tools such as Custom Report, EIB, Core Connector, PICOF, PECI, and Workday Studio. You must have prior experience working on an End-to-End Workday Implementation project and be adept at gathering and analyzing requirements. Providing...

The position requires 0-2 years of experience and is based in Panchkula, India. The compensation offered is competitive, with a bonus component included. The ideal candidate should be a graduate with a good command over English. The industry type is IT-Software/Software Services, and the role is for a Data Editor in the functional area of Data Editing. Responsibilities for this position include quality assurance, quality control, and various tech skills such as manual testing, automated testing (good to have), issue tracking, quality reporting, versioning, and test cases/plans. Interested candidates are encouraged to apply by sending their CV and a cover letter explaining why they are suitab...

The Applications Support Senior Analyst position at Citi requires a seasoned professional with in-depth disciplinary knowledge to contribute to the development of new techniques and processes. As a key member of the team, your role will involve integrating subject matter expertise within a defined area, ensuring the coordination and contribution to the objectives of the function and overall business. Your responsibilities will include evaluating complex issues, providing technical and business support for users of Citi applications, and driving stability and efficiency improvements to help the business succeed. You will be responsible for maintaining application systems in the daily operatio...

We are seeking a Project Management Officer (PMO) to support the execution of a large-scale SAP & Business base upgradation project for an MNC construction equipment OEM. This role is crucial for ensuring structured coordination, meticulous documentation, transparent reporting, and strict compliance with project management methodologies. Role & Responsibilities Support execution of the India SAP & Business base upgradation project by ensuring structured coordination, documentation, reporting, and compliance with defined project management methodologies. Ensure consistency, transparency, and alignment of project processes, focusing on reporting, planning support, issue tracking, and stakehold...

Do you want to work on complex and pressing challenges, the kind that bring together curious, ambitious, and determined leaders who strive to become better every day If this sounds like you, you've come to the right place. You will spend a significant part of your time (>70-80%) working with the Manufacturing and Supply Chain (MSC-X) practice and consulting teams in McKinsey to design and implement advanced digital integrated planning solutions and demonstrate thorough solution of industry best practices, business process, Advanced Planning Solutions (APS) technical architecture, and value proposition. You will participate in the complete lifecycle of a project from design to delivery of APS...

As an ERP Project Coordinator, you will be responsible for coordinating tasks related to ERP implementation with cross-functional teams. This includes managing timelines and milestones to ensure successful project completion. You will also be tasked with documenting requirements, meeting minutes, and providing regular project progress updates. A key aspect of your role will be to facilitate communication between business users, technical teams, and vendors involved in the ERP implementation process. This will involve ensuring clear and effective information flow to support the project's success. In addition, you will be required to support testing activities, validate data migration processe...

As a seasoned Chief Customer Officer (CCO) with strong experience in the mobile industry, you will be leading customer service operations at our mobile repair centre in Hyderabad. Your main responsibility will be to ensure a seamless customer experience, enhance service standards, and boost customer satisfaction and loyalty across all touchpoints. Your key responsibilities will include overseeing end-to-end customer service operations at the repair centre, ensuring timely and quality resolution of customer issues, complaints, and escalations, developing and implementing customer service protocols, SOPs, and feedback systems, monitoring daily customer interactions across walk-ins, calls, and ...

The Apps Support Intermediate Analyst is a developing professional role where you will deal with most problems independently and have the latitude to solve complex issues. You will integrate in-depth specialty area knowledge with a solid understanding of industry standards and practices. It is crucial to have a good understanding of how your team and area integrate with others to accomplish the objectives of the sub function/job family. Your analytical thinking and knowledge of data analysis tools and methodologies will be key in making judgments and recommendations based on factual information. You will typically handle variable issues with potentially broader business impact, applying prof...

The Applications Support Intermediate Analyst is a developing professional role with the ability to independently address most issues and solve complex problems. By leveraging in-depth specialty knowledge and a solid grasp of industry standards, you will integrate effectively with the team and area to achieve subfunction/job family objectives. Your analytical thinking and proficiency in data analysis tools will be crucial in your role, requiring meticulous attention to detail when making judgments and recommendations based on factual information. You will encounter variable issues with potential broader business impact, necessitating professional judgment in interpreting data and results. Co...

The Apps Support Sr Analyst is a seasoned professional role that requires in-depth disciplinary knowledge and expertise to contribute to the development of new techniques and processes within the area or function. You will integrate subject matter and industry expertise to understand how different areas collectively work together within the sub-function and contribute to the overall objectives of the business. As an experienced individual, you will evaluate moderately complex issues with substantial potential impact, involving weighing various alternatives and balancing conflicting situations using multiple sources of information. Strong analytical skills are essential to filter, prioritize,...

Assist in collecting, cleansing, and transforming data for ERP data migration. Collaborate closely with functional teams such as Finance, HR, SCM, and Retail to comprehend data requirements. Aid in validating and reconciling data between legacy systems and the new ERP. Create and manage data documentation, including data dictionaries and mapping templates. Develop and automate basic reports and dashboards using tools like Excel, Power BI, or similar. Work alongside ERP consultants, business analysts, and developers to ensure data accuracy and consistency. Take part in UAT (User Acceptance Testing) by preparing test data and validating test results. Provide support for post-go-live data activ...

As a resident customer advocacy engineer, you will act as the primary point of contact for customers, providing 1st level functional and technical support to onsite users for a web-based application (our proprietary application). Your responsibilities will include following up and maintaining logs of reported customer issues/tickets, updating pending issues/tickets, identifying and escalating issues requiring level 2 escalation. You will need to follow up with onsite users to gather missing information or approvals required for processing requests for closure of pending issues. Additionally, creating and uploading KB articles in the Knowledgebase, providing individual training and support as...

You will work under a Senior Software Developer and collaborate with the team to analyze requirements, design software architecture, and write clean, scalable code using .NET programming languages. Your responsibilities will also include testing, deploying, revising, updating, debugging code, and enhancing existing software. Throughout the software development life cycle (SDLC), you will develop documentation, provide technical support, and design technical interfaces and procedures. As an ideal candidate, you should have 1.5 to 3 years of experience and possess excellent knowledge of server technologies such as Windows Server, Microsoft SQL Server, and IIS. Proficiency in web technologies l...

The Apps Support Intmd Analyst is a developing professional role with the responsibility of providing technical and business support for users of Citi Applications. You will utilize your understanding of apps support procedures and basic knowledge of technical areas to address and resolve issues and queries from stakeholders. It is essential to develop a comprehensive understanding of how different areas of apps support integrate to contribute to achieving business goals. As an intermediary between users/traders, internal technology groups, and vendors, you will play a crucial role in ensuring effective communication and collaboration. Your responsibilities will also include participating in...

The Application Management Support professional will be responsible for providing technical support to end-users regarding software applications utilized within the organization. This role will involve troubleshooting, diagnosing, and resolving issues related to application performance, functionality, and access. Additionally, you will play a key role in maintaining application documentation, tracking issues, and collaborating with other teams to ensure optimal application performance. You will be expected to: - Provide first-line support for users experiencing application-related issues. - Troubleshoot and diagnose technical issues with application software and escalate to appropriate teams...

The candidate will have the opportunity to work with the skilled and highly motivated Oracle Analytics Service Excellence (OASE) team, embracing an agile work style. You will be an integral part of a software development team within the greater OAC organization, supporting existing features in the cloud and implementing new operational processes, automation, and content. Your role will be crucial in enhancing the processes that support OAC services, enabling the service to function more autonomously over time. Key responsibilities for the role include performing DevOps activities to support customers, engineers, and processes throughout release cycles and production, participating in a 24x7 ...

Oracle Financial Services Global Industrial Unit (FSGIU) is a global leader in providing IT solutions to the Financial Services industry, serving top global banks, insurance companies, securities firms, mutual fund companies, and stock exchanges. With a strong presence in over 130 countries, FSGBU is dedicated to delivering value-based solutions that address the specific challenges faced by financial institutions in a dynamic regulatory environment. Banking Consulting Americas, a part of the Americas Region under FSGIU - Consulting, offers Oracle Technology and Applications solutions to clients in North America and the Caribbean region. This role presents an opportunity for individuals to le...