41 Issue Tracking Jobs - Page 2

Oracle Financial Services Global Industrial Unit (FSGIU) is a renowned leader in providing IT solutions to the Financial Services industry, serving prestigious clientele including top global banks, insurance companies, securities firms, mutual fund companies, and stock exchanges. With a strong track record of delivering value-driven IT solutions to over 840 financial institutions across 130 countries, FSGBU comprehends the unique challenges faced by financial entities. These challenges encompass the necessity to foster customer intimacy and gain a competitive edge through cost-effective solutions while complying with the stringent requirements of a dynamic regulatory landscape. The solutions offered by FSGBU encompass the most comprehensive and contemporary banking applications globally, addressing the intricate IT and business needs of financial institutions. Banking Consulting Americas, a division of the Americas Region under FSGIU - Consulting, specializes in providing Oracle Technology and Applications solutions to clients in North America and the Caribbean region. The service portfolio includes Application Implementation, Managed Services, and Customization development services for Oracle Financial Services Software Banking products. **Your Opportunity:** This role presents you with an opportunity to leverage your technology expertise and experience within the Banking Consulting team, focusing on next-generation Oracle Banking products designed on advanced architecture incorporating the latest technologies. **Our Ideal Candidate:** The ideal candidate should possess exceptional communication and presentation skills, with a willingness to strive for excellence. Strong verbal and written communication abilities are essential, along with a proactive approach, ownership mindset, quick adaptability to new technologies, and a problem-solving orientation. **Your Responsibilities:** As a Technical Consultant, you will be involved in Development, Implementation, or Managed Service activities, assuming the following responsibilities: - Act as a Senior Technical team member in Managed Service activities, providing solutions and support for client issues in the production environment, coordinating with Oracle teams and offshore teams for related tasks. - Offer technical services for issue troubleshooting and resolution from offshore in collaboration with the onsite team. - Engage with Oracle Global Support and Product engineering teams as required for resolving client issues. - Provide on-call support for high severity incidents. - Adhere to defined standards, tools, and processes to ensure deliverables meet the quality expectations of Oracle and the client. - Collaborate with stakeholders in projects for the implementation of patches, fixes, etc. - Manage Customer Relationship effectively and address any initial escalations from clients. - Maintain comprehensive documentation in alignment with agreed standards and processes. - Ensure compliance with the Change Control Process of Oracle and the client, as well as audit and compliance requirements. - Deliver quality code and translate business requirements into technology or design specifications. - Plan, manage, and communicate project progress, meeting milestones, and ensuring project momentum. - Conduct proper handover and knowledge transfer at the end of each assignment. - Submit timesheets and expenses to Oracle and clients in a timely manner. **Your Qualifications:** To excel in this role, you should possess: - Experience in end-to-end Support activities covering areas such as Coding, Unit testing, Test cycle execution, migrations, and Integrations for Oracle Banking products. - Demonstrated ability to lead medium to large technical teams in Development, Implementation, or Managed Service activities. - Proficiency in software programming languages including Core Java, J2EE, Rest API, JavaScript, XML, Oracle SQL, PL/SQL, and Oracle Database. - Knowledge of Release management, Source control tools, Issue Tracking, and client interaction. - Familiarity with software deployment, troubleshooting on Application Server software, Oracle Weblogic, and Oracle Database performance analysis. - Expertise in translating customer business requirements into actionable solutions. - Good understanding of banking terminologies, concepts, and processes. - Strong team management skills, proficiency in IT tools, and effective communication and documentation capabilities in English. **Secondary Skills:** - Exposure to Banking Domain and Functional knowledge. - Familiarity with software development processes, DevOps tools, Testing tools, and latest technologies in Banking. - Hands-on experience with Core Banking products, particularly Oracle Banking Platform or Oracle FLEXCUBE suite. - Experience in the development, implementation, and support of Interfaces, Batch operations, and issue resolution. **Experience:** - 8 to 10 years of relevant experience in development, implementation, or support of core banking applications. **Educational and Other Qualifications:** - Bachelor's degree in computer science or equivalent qualification. **Work Environment:** - Willingness to work offshore and travel to client locations. - Readiness to pursue Technical certifications related to Oracle Banking Products as needed. - Ability to thrive in a high-pressure, fast-paced, and challenging environment. - Strong team player. - Availability to work from the office/ODC three days a week. **Job Location:** Bangalore/Mumbai **Career Level:** IC3,

Description We are looking for an experienced JIRA Professional to join our team in India. The ideal candidate will have extensive experience in JIRA administration, providing support, and improving project workflows. You will work closely with various teams to ensure efficient project management and delivery. Responsibilities Configure and maintain JIRA projects, workflows, and dashboards Provide support and training to users on JIRA best practices Collaborate with cross-functional teams to gather requirements and implement solutions Analyze project workflows and suggest improvements to enhance productivity Generate reports and metrics to track project progress and team performance Troubleshoot and resolve JIRA-related issues in a timely manner Stay updated with the latest JIRA features and updates to ensure optimal use of the tool Skills and Qualifications 6-9 years of experience in JIRA administration and support Strong understanding of project management methodologies (Agile, Scrum, Kanban) Experience in configuring workflows, custom fields, and permissions in JIRA Proficiency in JIRA Query Language (JQL) for creating custom filters and dashboards Knowledge of integration with other tools (Confluence, Bitbucket, etc.) Excellent problem-solving skills and attention to detail Strong communication and collaboration skills Ability to work independently and manage multiple tasks effectively

The General Auditor - AVP position is based in Mumbai, India and involves participating in internal audits of specific business/functional areas, assessing the adequacy and effectiveness of internal controls, and conducting Concurrent Audit deliverables as part of Group Audit. You will also be involved in ad hoc projects and Special Investigations, working collaboratively with subject matter experts and other teams to ensure comprehensive audit coverage. As an Auditor, you will be responsible for executing day-to-day operational audit work, contributing to audit delivery, drafting high-quality audit reports, facilitating issue tracking, and validating the closure of audit issues. You will conduct audit fieldwork in line with the agreed audit approach, partner with other teams during audit engagements, and provide expert opinions on action plans to help clients develop robust remediation plans. Additionally, you will proactively manage and execute responsibilities with group audit deliverables on Concurrent Audit and act as a challenger to clients in the issue closure process. To excel in this role, you should have audit/business knowledge and experience in areas such as Investment Banking, Transaction Banking, Retail & Corporate Banking, Asset & Wealth Management, Risk, Legal & Compliance, Finance, and Information Technology. You should possess solid communication skills, relationship management abilities, analytical skills, and a good understanding of auditing standards and concepts. A Bachelor's degree from an accredited college or university, along with professional qualifications like CISA (for IT auditors) or ACA and CPA, is required. We offer a range of benefits including a best-in-class leave policy, gender-neutral parental leaves, sponsorship for industry relevant certifications, comprehensive insurance coverage, and employee assistance programs for you and your family members. Additionally, we provide training, coaching, and support to help you excel in your career and foster a culture of continuous learning and progression. At Deutsche Bank, we strive for a culture of empowerment, responsibility, collaboration, and commercial thinking. We value diversity and inclusivity in our work environment, promoting a positive and fair workplace for all. Join us in celebrating the successes of our people and being part of the Deutsche Bank Group. For more information about our company and teams, please visit our website: https://www.db.com/company/company.htm,

Service Project Configuration: Interpret and translate business requirements into service project configurations, including request types, queues, and SLAs. Permissions and Notifications: Manage permissions and notifications for customers and agents. Project Creation and Management: Understand project creation aspects and be able to create break-down epics, stories, tasks, subtasks, and workflows. Customer Experience Optimization: Optimize the customer experience through portal configurations and knowledge base design. Workflow Automation: Create workflows using dashboards, reports, and automation. Best Practices Implementation: Leverage Atlassian Community and resources to implement best practices. Methodologies Understanding: Understand the concepts of Kanban, Agile, and SAFe methodologies. Tool Integration: Work on the integration of DevOps/QA tools like qTest, Tosca, and GitLab with Jira Jira Administrator or Developer Knowledge Proficiency in scripting languages (e.g., Groovy, JavaScript). Experience with REST API and web development technologies. Strong understanding of Jira administration and configuration, especially for service projects

You will be responsible for independently conducting branch audits, which will require regular traveling. Your role will also involve participating in audits of various businesses, with a focus on Product and Operations audits. You will assist in planning, designing, and implementing risk-based audit plans to ensure the safety and soundness of the Bank. One of your key responsibilities will be to ensure the completion of assigned audits and the timely documentation of work papers. You will be expected to track the status of issues reported and assist in benchmarking relevant processes to Best Practices and peer banks. Additionally, you will play a crucial role in keeping the Audit Procedure Manual and checklists current and updated. You will create audit checklists for internal/concurrent Auditors, test products, processes, and procedures to identify pitfalls and bottlenecks, and ensure that they are audited and resolved. Your input in providing improvement suggestions to existing processes/systems to the line management will be highly valued. You will oversee the Concurrent Audit process, ensuring the submission of reports on time, updating checklists regularly, and reviewing audit issues appropriately. Your attention to detail in following up and rectifying concurrent audit issues will be essential to ensure the effective functioning of the audit processes. This position is at Grade SM located in Bangalore.,

The role of Manager-Governance & Operational Risk in the Business Operational Risk department involves managing operational risk and compliance for retail assets. Working closely with product, business, credit, collections, policy, and operations teams, you will drive the effective implementation of the Operational Risk framework and ensure adherence to regulatory requirements. This includes the development of processes and standard operating procedures (SOPs). Your responsibilities will include assisting stakeholders in understanding RBI requirements, conducting quarterly Risk control self-assessments, and submitting data for Key Risk Indicators (KRI). You will also be responsible for enhancing the understanding of operational risk and compliance, managing operational risk events, reviewing SOPs and policies from an operational risk perspective, and preparing Business Operational risk decks. Additionally, tracking and closing operational risk issues and events, collaborating with stakeholders for regulatory compliance, and recommending process changes to mitigate operational risk will be part of your role. To qualify for this position, you should have a Bachelor of Commerce (B.Com) degree and an MBA/PGDM. The ideal candidate will have 2 to 10 years of relevant experience in operational risk and compliance management. If you meet the qualifications and are looking to take on a challenging role in managing operational risk and compliance within the retail assets sector, we encourage you to apply for this exciting opportunity.,

You should possess a Bachelor's or Master's Degree in Computer Science, Computer Engineering, Information Technology, or a related field with 3-6 years of experience in software development. A significant portion of this experience should involve working with the Dassault Systmes 3DEXPERIENCE platform. Your responsibilities will include demonstrating strong proficiency in EKL scripting for 3DEXPERIENCE environments and customization of Know-how Apps using KML and EKL libraries. You should have a deep understanding of 3DEXPERIENCE Apps such as RFLP, System 3D Allocation, etc., and their underlying data structures. It is essential to have a good grasp of the Dassault Systmes 3DEXPERIENCE platform architecture, including components such as ENOVIA, DELMIA, and SIMULIA. Additionally, you should understand 3DEXPERIENCE People, Roles, Projects, and Organizations (P&O). Proficiency in at least one object-oriented programming language like C++, Java, or Python is required for integration and tooling purposes. Experience with Knowledge Web Dialog & Widget development would be advantageous. Knowledge of web technologies such as HTML, CSS, JavaScript, and RESTful APIs is a plus. Familiarity with MQL (Matrix Query Language) and TCL (Tool Command Language) would also be beneficial. Experience in 3DEXPERIENCE Data Model Customization (DMC) and EKL packaging is desirable. A basic understanding of PLM concepts is necessary, along with experience in bug tracking and issue tracking using tools like Jira or Version One. You should have a keen eye for detail and a passion for developing software that solves problems. A curious and team-oriented mindset, along with a desire to grow with your team, is essential. Fluency in English at an advanced level is required, and knowledge of French would be an added advantage.,

The Apps Support Intmd Analyst role at Citi is a developing professional position where you will have the opportunity to deal with problems independently and solve complex issues with some latitude. By integrating in-depth specialty area knowledge with industry standards and practices, you will contribute to achieving the objectives of the subfunction/job family. Analytical thinking and knowledge of data analysis tools are essential as you will be required to make judgments and recommendations based on factual information. Your role will involve dealing with variable issues that could have broader business impact, requiring professional judgment and effective communication skills to interpret data and results in a systematic and communicable manner. As a part of the Apps Support Intmd Analyst responsibilities, you will provide technical and business support for users of Citi Applications. This involves utilizing your understanding of apps support procedures, fielding issues and queries from stakeholders, providing short-term resolutions, and collaborating with technology partners for long-term remediation. Acting as a liaison between users/traders, internal technology groups, and vendors, you will play a crucial role in disaster recovery testing, application releases, and post-release checkouts. Additionally, you will analyze applications for risks, vulnerabilities, and security issues, prioritizing bug fixes, and supporting tooling requirements in cooperation with Development colleagues. In this role, you will actively participate in Support Project items, covering Stability, Efficiency, and Effectiveness initiatives, while ensuring the quality of work provided by yourself and others. You will also assess risk when making business decisions, safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations. Strong communication and interpersonal skills are key to persuading and influencing stakeholders, as well as sharing information effectively with support team members and other technology teams. Qualifications: - 2-5 years of experience - Basic knowledge or interest in apps support procedures, concepts, and other technical areas - Participation in process improvements - Basic business knowledge/understanding of financial markets and products - Knowledge/experience of problem management tools - Developed communication and diplomacy skills - Good customer service, communication, and interpersonal skills - Ability to plan and organize workload - Bachelors/University degree or equivalent experience Citi is an equal opportunity and affirmative action employer, offering career opportunities to all qualified interested applicants. If you are a person with a disability and require accommodation to apply for a career opportunity, please review Accessibility at Citi.,

As an Intermediate Consultant at Oracle Financial Services Global Business Unit (FSGBU), you will operate independently with some assistance to deliver quality work products adhering to Oracle methodologies. Your role involves implementing Oracle products and technology to meet customer specifications. With a focus on Oracle Financial Services Consulting, you will be part of a world-leading team providing IT solutions to the Financial Services industry. The FSGBU has a distinguished clientele including top global banks, insurance companies, securities firms, mutual fund companies, and stock exchanges. With a track record of delivering IT solutions to over 840 financial institutions across 130 countries, the FSGBU understands the unique challenges faced by financial institutions. The solutions offered encompass comprehensive banking applications tailored to address complex IT and business requirements. Joining the Banking Consulting team in the EMEA Region under FSGBU, you will have the opportunity to leverage your technology knowledge and skills to work on Oracle Banking products built on next-generation architecture. In this role as a Senior Consultant, you will be involved in various activities such as development, implementation, and managed service tasks. Your responsibilities will include participating in technical team activities, analyzing business requirements, developing programs, ensuring code quality, and maintaining timely reporting to supervisors. To excel in this role, you should possess experience in end-to-end development, implementation, and support activities related to Oracle FLEXCUBE and core banking products. Skills in software programming, Oracle SQL, PL/SQL, Oracle Database, Java, J2EE, Microservices, Springboot, JavaScript, XML, Oracle Weblogic, release management, and source control tools are desirable. Additionally, familiarity with banking terminologies, client interaction, and Microsoft Office tools is beneficial. With 3 to 7 years of experience in core banking applications, including 2 years in primary skill areas, you are expected to hold a Bachelor's degree in computer science or equivalent. The work environment may require offshore work and travel to client locations, along with a willingness to pursue Oracle Banking/FLEXCUBE Technical certifications. Strong communication, documentation skills, and the ability to work in a high-pressure environment are essential for this role. In this position at Oracle, you will handle standard assignments independently, delivering functional and technical solutions on moderately complex customer engagements. Embrace the culture of innovation and diversity at Oracle, where every voice is valued, and talents are nurtured for global opportunities. As an inclusive employer, Oracle offers a competitive suite of benefits, prioritizing employee well-being, work-life balance, and community engagement through volunteer programs. Operating with integrity for over 40 years, Oracle welcomes individuals with disabilities and promotes accessibility and accommodation throughout the employment process. Join Oracle in driving innovation and shaping the future of technology. Please note that Oracle is an Affirmative Action Employer in the United States.,

As an experienced consulting professional in the field of Oracle Financial Services Consulting, you will be expected to have a broad understanding of solutions, industry best practices, and various business processes or technology designs within a specific product/technology family. Operating independently, you will deliver high-quality work products to engagements, performing varied and complex duties that require independent judgment. Your role will involve implementing Oracle products and technology to meet the unique needs of customers, applying Oracle methodology, company procedures, and leading practices. Oracle Financial Services Global Business Unit (FSGBU) is a renowned provider of IT solutions to the Financial Services industry, serving top global banks, insurance companies, securities firms, mutual fund companies, and stock exchanges. With a track record of delivering value-based IT solutions to over 840 financial institutions across 130 countries, FSGBU understands the challenges faced by financial institutions in terms of customer intimacy, competitive advantage, and regulatory compliance. Joining the Banking Consulting Europe team under the EMEA Region within FSGBU, you will have the opportunity to leverage your technology knowledge, skills, and experience to work with a new generation of Oracle Banking products built on next-generation architecture using the latest technologies. As a Senior Technical Lead in Development, Implementation, or Managed Service activity streams, your responsibilities will include leading or participating in various streams such as Migration, Testing support, and coordination with client locations or offshore teams. You will be involved in analysis, design, and implementation of solutions, developing programs, adhering to standards/tools/processes, documenting work, and ensuring quality code delivery. Timely reporting, compliance with change control processes, and knowledge transfer are integral parts of your role. Primary skills required for this role include experience in end-to-end Development, Implementation, or Support activities as a Team Lead, proficiency in software programming languages like Core Java, J2EE, and Microservices, as well as knowledge of Oracle SQL, PL/SQL, and Oracle Database. Exposure to software deployment, troubleshooting, release management, and client interaction skills are also essential. Additionally, familiarity with banking terminologies, software development practices, and tools is beneficial. To qualify for this position, you should have 6 to 12 years of experience with at least 3 years in primary skill areas related to development and/or implementation and/or support of core banking applications. A Bachelor's degree in computer science or equivalent qualification is required. In addition to technical skills, you should be willing to work offshore, travel to client locations, and obtain FLEXCUBE Technical certifications as needed. The ability to work in high-pressure environments, collaborate as a team player, and adapt to project needs are key attributes for success in this role. As part of Oracle's commitment to innovation and inclusivity, you will have the opportunity to work on challenging projects, deliver functional and technical solutions, and contribute to business development activities. Oracle offers a supportive work environment, competitive benefits, and encourages employees to give back to their communities through volunteer programs. If you are passionate about leveraging technology to address complex challenges in the financial services industry and thrive in a dynamic consulting environment, this role presents a rewarding opportunity to make a meaningful impact.,

Project Manager Educational Qualification BE/B.Tech/ MCA/M.Tech/ MSC IT Work Location ---Navi Mumbai , Belapur 24/ 7 Shifts 6 Days a week ( Monthly Twice) Work from customer Site Banking industry experience (Optional) Documents required for BV purpose ( Must have EPFO Service History records with supporting documents for the past 5 years is mandate) Exp - 12- 18 Yrs B.E/B. Tech/MCA/M.Tech/ME/ MBA IT only LOCATION - Navi Mumbai Belapur Must have minimum 14 Years working experience as Technical Support Manager Must have detailed understanding of Managed Services Business Model Must have experience in Managing environment like Linux, AIX, Middleware etc, Storage & Backup Admin roles Must have expertise to perform Disaster Recovery Design Planning, HA Design Planning Must have expertise in to manage technical staff and Infra Hardware and Software equipment's related to Cloud, Virtualization, Server, Network, Security, Databases etc. Must have effective abilities to maintain strong relation CIO, Vendors, Security and Other Support Teams Must have expertise handling technical escalation, technical analysis, Risk Management, Issue Management Must have expertise to plan/review/approve and deploy system-wide changes to reduce interruptions and server downtime Must have expertise to plan/review/approve maintenance tasks to reduce interruptions and server crashes Must have expertise to resolve escalated issues, Major incidents, Priority activities with good problem solving abilities. Must have expertise to review error logs and user-reported errors and identify stable and reliable solutions Must have expertise to perform system capacity planning to reduce interruptions and server crashes Must have expertise to perform system backups and restoration according to company or industry standards Must have expertise to perform system security by noticing faults and vulnerabilities within the server's architecture Must have expertise to conduct training and perform interviews to hire candidates of domain skills Must have expertise to analyze issues and good problem solving abilities to avoid repeated failures Must have knowledge on ITIL process like Incident Management, Change Management, Business Continuity Planning, Information Security process Must have good communication abilities to drive teams on effective problem management, Change Management Must have documentation capabilities to provide RCA, Tracking of Open Issues, Risk Must have documentation capabilities SOP, Knowledge Articles required in providing technical support and guidance to users Must have effective communication skills to present also discuss issues with Vendors and Customers. Must have leadership skills to guide and drive the team to achieve goals as part project requirements Must be self-motivated and have abilities to work in 24*7 Data Center environment Must have effective knowledge to prepare and understand LLD, HLD Documentation Must have abilities in identifying, tracking and reporting Incident, Requests, Changes, Hardware Inventory, Risks, Issues.,

You should have a minimum of 5 years of experience in Manual & Automated Testing. As a Test Engineer, your responsibilities will include designing, developing, and executing comprehensive test plans and test cases for both manual and automated testing. You will be expected to identify, document, and track software defects using issue tracking tools and collaborate closely with development and product teams to understand requirements and ensure thorough testing. Additionally, you will need to develop and maintain automated test scripts using industry-standard tools and frameworks, as well as perform regression testing to ensure that existing functionalities are not affected by new changes. It will be your responsibility to analyze test results and provide detailed reports on test coverage, defects, and overall quality. You should also be prepared to participate in code reviews and provide feedback to improve product quality. As a Test Engineer, you will be expected to continuously improve testing processes and methodologies to enhance efficiency and effectiveness. Staying updated with the latest industry trends and best practices in software testing is crucial for this role. To qualify for this position, you should hold a Bachelor's degree in Computer Science, Engineering, or a related field. Proven experience in software testing, with a focus on both manual and automated testing, is required. Proficiency in using test automation tools such as Selenium, JUnit, TestNG, or similar is essential. You must have a strong understanding of the software development lifecycle (SDLC) and software testing methodologies, as well as experience with issue tracking tools like JIRA, Bugzilla, or similar. Strong analytical and problem-solving skills, attention to detail, and the ability to work independently are key attributes for this role. Effective communication and collaboration skills are also important. This is a full-time position with benefits including health insurance and provident fund. The work schedule is day shift, Monday to Friday, with performance and yearly bonuses offered. The work location is in person. If you are interested in this position, please contact the employer at +91 7134890845 for further discussion.,

Site Management: Conduct daily site walks using checklists to identify defects and manage hazardous objects Ensure meeting rooms are always in ready-to-use condition when unoccupied Monitor and maintain office equipment; initiate immediate rectification if any issues arise Liaise with and manage vendors to support the overall functionality of the office space Consolidate customer issues and prepare monthly reports Address and manage customer issues with confidence and professionalism Customer Communications: Begin the day by greeting customers personally and using their names Stay attuned to customer needs and build relationships with stakeholders across all levels

Candidate Skill: Technical Skills LMS, LOS, Production Support, Issue Tracking, Escalation Handling, Stakeholder Coordination, Shift Support, Documentation, Communication, Non-Technical Support Job Description: We are looking for experienced Production Support Assistants with a strong background in non-technical support roles for a reputed organization in Pune. This is not a Business Analyst (BA) role. Key Requirements:Must have cleared Pre-Employment Requisites (PREP).Minimum 5 years of relevant experience in production support.Familiarity with LMS (Loan Management System) and LOS (Loan Origination System) is mandatory.Ability to handle escalations, support end-users, and coordinate with internal teams.Strong communication and coordination skills.Ability to document and track issues effectively.Work Schedule:5-day working week (any 5 days, including Saturday or Sunday). Rotational Shifts:10:00 AM 7:00 PM2:00 PM 11:00 PM Key Skills:Production SupportIssue Tracking and Escalation ManagementAwareness of LMS and LOSNon-technical Stakeholder CoordinationShift Flexibility

Key Responsibilities: Handle inbound customer inquiries via phone, email, or chat Resolve customer complaints and provide appropriate solutions Maintain accurate records of customer interactions and transactions Follow up with customers to ensure their issues are resolved Collaborate with other departments to improve customer experience Achieve individual and team performance targets Candidate Profile: Excellent verbal and written communication skills Ability to multitask and handle challenging situations calmly Graduate or undergraduate degree holders Basic computer knowledge and familiarity with CRM software Willing to work in rotational shifts Immediate joiners preferred

We are looking for candidates who have cleared their INTERMEDIATE/IPCC CA exams for the post of Business Analyst. Responsibilities 1) Requirements gathering, 2) Documentation of scope and scenarios, 3) Project Planning/Tracking/Presentation and Coordination with key stakeholders, 4) Offsite/Onsite Application Support - Issue tracking, Change management, User Training, Audit support 5) Testing/Diagnosis of complex business scenarios 6) Team building Required Qualifications/Skills Bachelor's or Masters degree (B.com, M.com, MBA (Finance) with 1-3 years of work experience as Business Analyst Basic documentation/presentation experience Good communication and interpersonal skills Analytical thinking and problem solving capability Planning, organizational, and time management skills Proficient in Excel (compulsory) Desired Qualifications Should be well versed with BA role and responsibilities, like understanding and drafting requirement documentation, project tracking & managing end to end implementation Previous experience working in the Software Services domain, preferably for BFSI sector