679 Issue Resolution Jobs - Page 8

About NuvertOS: At NuvertOS, we are revolutionizing healthcare technology by providing cutting-edge solutions for healthcare institutions. We understand the critical role technology plays in streamlining healthcare operations, and we are committed to developing innovative Health-Tech supply chain logistics that bridge the gap between information and real-world application. Our vision is to build a dynamic Health-Tech ecosystem that enhances efficiency, improves patient care, and drives impactful change at every stage of the healthcare journey. As we expand, we are looking for driven and ambitious professionals who are eager to be a part of this transformation. If youre passionate about services, technology, and making a real difference in healthcare, join us in shaping the future of Health-Tech! JOB LOCATION: Noida, Uttar Pradesh JOB TYPE: Full Time ROLES & RESPONSIBILITIES: Handle incoming and outgoing customer calls professionally and efficiently. Resolve client queries related to NuvertOS HMS software and services. Provide guidance and troubleshooting support to customers. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to ensure quick resolution of customer concerns. Follow up with customers to ensure satisfaction and issue resolution. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: Education: Any degree or equivalent qualification. Experience: Prior experience in customer support is a plus but not mandatory. SKILLS: Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle customer concerns with patience and professionalism. Basic computer skills and familiarity with CRM software is a plus. Availability: Full-time role with flexible working hours. CONTACT INFORMATION: +91 9220606368, Email: ipshitaroy@nuvertos.com

As a Senior Customer Delight Executive, you will manage global customer interactions, provide resolutions via voice and email channels, and ensure top-a notch service delivery. Only Graduate Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Why Join Us? Work with a reputed global client in a professional, supportive environment. Opportunities for fast-track career growth into team lead/QA/SME roles.

Drive improvements in 3M , 12WM ,36WM & WM Claims Analyze warranty claim data from the field, update part analysis status, and reporting to top management Monitor and trend top field claims, initiating focused actions for root cause identification and issue resolution. Validate corrective measures (CM) through part duplication tests in durability test vehicles . Prepare and implement Early Warning Feedback (EWF) and 100% securing plans for all new project launches. Implement child part cost reduction , Refurbishement strategies to reduce claim costs. Plan and conduct supplier audits to ensure robust process control and adherence to quality standards. Manage preparation and approval process for field campaigns and recall actions . Generate Vehicle Identification Number (VIN) lists for campaigns based on issue severity and risk prioritization. Create and release Technical Information Bulletins (TIB) and Technical Service Bulletins (TSB) to guide accurate diagnosis and minimize incorrect claims at the dealership level. Conduct dealer visits for critical or safety-related field issues, performing on-site analysis and providing immediate technical feedback and support.

Drive improvements in 3M , 12WM ,36WM & WM Claims Analyze warranty claim data from the field, update part analysis status, and reporting to top management Monitor and trend top field claims, initiating focused actions for root cause identification and issue resolution. Validate corrective measures (CM) through part duplication tests in durability test vehicles . Prepare and implement Early Warning Feedback (EWF) and 100% securing plans for all new project launches. Implement child part cost reduction , Refurbishement strategies to reduce claim costs. Plan and conduct supplier audits to ensure robust process control and adherence to quality standards. Manage preparation and approval process for field campaigns and recall actions . Generate Vehicle Identification Number (VIN) lists for campaigns based on issue severity and risk prioritization. Create and release Technical Information Bulletins (TIB) and Technical Service Bulletins (TSB) to guide accurate diagnosis and minimize incorrect claims at the dealership level. Conduct dealer visits for critical or safety-related field issues, performing on-site analysis and providing immediate technical feedback and support. Utilize INCA to perform measurement, calibration, and diagnostics on ECU-controlled powertrain components. Experience with combustion engines ,Electric powertrains and ECU validation processes. Experience with Vector tools (CANalyzer, CANoe).

Technical Skills: Strong understanding of APIs, including RESTful and SOAP services. Experience with JSON, XML, and other relevant data formats. Experience with API documentation tools like Swagger (OpenAPI Specification) and Postman. Familiarity with API testing methodologies and tools. Understanding of data modeling and database concepts. Key Responsibilities: Requirement Gathering and Analysis. API Specification. Data Modeling. API Testing and Validation. Documentation. Collaboration. Process Improvement. Issue Resolution. Performance Monitoring. Stakeholder Communication. Analytical and Problem-Solving Skills. Communication Skills. Collaboration Skills. Project Management Skills. Documentation Skills.

o Maximize revenue generation from assigned clients, through mining and farming o Serve as the primary interface with clients for ongoing engagements. Responsible for customer engagement and satisfaction. o Contain any escalations from the customer, without having to reach the Delivery Head/Sales Head Responsibilities: o Identify opportunities to expand NeST s footprint within existing client accounts through mining or farming o Develop long-term strategies to maximize profitability. o Work with the Business Council to ensure alignment with the goals for the business unit. o Participate in Market Intelligence discussions to stay ahead of industry trends. o Manage stakeholder relationships to understand current and future requirements. o Actively seek feedback to enhance customer satisfaction and identify upsell/cross-sell opportunities. o Collaborate with the delivery unit to ensure projects meet client expectations. o Maintain a proactive approach to problem-solving and issue resolution

You ll be our- Escalations Specialist You ll be based at- IBC Knowledge Park, Bengaluru You ll be aligned with- Customer Success Manager You ll be joining our- Escalations Team Roles and Responsibilities De-escalation Rapport Building - Effectively manage customer concerns, use appropriate retention strategies, and foster positive relationships during the resolution process. Cross-Functional Collaboration - Work closely with internal teams to ensure quick and effective issue resolution. Resolution Ownership - Take full ownership of customer concerns, track their progress, and follow up until a satisfactory resolution is achieved. Here s what we re looking for Excellent Communication Skills - Ability to communicate clearly and effectively with customers, internal teams, and stakeholders. Strong written and verbal communication is essential. Past Experience - Prior experience in handling customer escalations is mandatory. Good Product Knowledge - Strong understanding of our products and services to provide accurate and effective solutions to customers. A good knowledge about Salesforce ( optional) What you bring to Ather Minimum 2 years of experience in Customer Support Escalations Handling A graduate in any field with strong acumen for customer service. ,\

Roles and Responsibilities Manage client relationships through effective communication, ensuring high levels of satisfaction. Coordinate with internal teams to resolve claims-related issues and improve overall process efficiency. Develop strong leadership skills to motivate team members towards achieving targets. Analyze data using MIS tools to identify trends, risks, and opportunities for growth. Provide excellent customer service by responding promptly to queries from clients.

We are eagerly seeking a new Assistant Systems Administrator to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you ll love working with us! Responsibilities: Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system. Provide guidance and support for the configuration of the clients platform. Troubleshoot and coordinate with other teams on system issues. Use independent judgement for best course of action for issue resolution. Provide training to clients in the use of system and system updates. Fully document questions and issues for external and internal knowledge sharing. Update training and support materials as necessary. Additional project and ad-hoc assignments. Requirement: Bachelors degree or equivalent. 1+ years of experience in a software environment handling incoming client requests. Excellent verbal, written and interpersonal skills. Proficient in online software applications. High degree of accuracy and attention to detail. Preferred Skills and Experience: Experience in the events and meetings industry HTML Knowledge About Aumni Techworks Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects and we have long term (open ended) contracts with our clients. When our clients sign up with us they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing. Benefits: Our award winning culture reminds us of our engineering days. Medical insurance (including Parents), Life and disability insurance 24 leaves + 10 public holidays + leaves for Hospitalisation, maternity, paternity and bereavement. On site Gym, TT, Carrom, Foosball and Pool table

Understand the functionality of end to end application in Finacle LMS and CBSAnticipates needs with solution mind set to deliver value to customize solution Perform User acceptance testing (UAT) for system functionality (new / enhanced/existing) related to Product, module, system change Should have (preferably) good working knowledge of Finacle and FinnOne systemDevelop testing scenarios and final production deployment on systems Should have good knowledge of Retail lending products like Home loan, Personal loan, Loan against property, tractor loans, education loan, CV, CE etc Raise JIRA, Unidesk tickets / send mail for Bugs, UAT issues and follow up till resolutionProvide daily/weekly report for Testing progress, issue resolution status

Run Maintain Security support Incidenttask monitoring and resolution User activation termination Access Authorization issue resolution FFID provisioning Audit support New Role Creation based approved Security Matrix Role modification as per business request FIORI Catalog set upmodifications Security controls continuous monitoring SOD risk analysis and resolution User setup for UAT or in Test environment Cutover support with organizing Transport and validation in Production Technical document and Knowledge Management

Key Responsibilities: Respond promptly to customer inquiries. Troubleshoot and resolve issues efficiently. Maintain records of interactions using CRM tools. Provide feedback to improve products/services. Requirements: Strong verbal and written communication. Familiarity with helpdesk tools like Freshdesk, Zendesk. Patience and empathy in handling customer concerns.

(OTM) Oracle Transportation Management Technical Analyst Experience Level - 3 to 5 years Job Summary We are seeking an experienced Techno-Functional OTM consultant with 3 years of hands-on experience in the full cycle implementation and support of Oracle Transportation Management (OTM) cloud services. The ideal candidate will possess expertise in OTM core modules, technical architecture, and a strong understanding of transportation management processes and best practices. This role will involve both support and development responsibilities within a DevOps-based team. Key Responsibilities Provide development and support for Johnson Controls transportation planning landscape and work closely with integrated applications including ERPs (SAP, Oracle), WMS, visibility and rating applications to ensure seamless operations and integration. Perform triage on day-to-day OTM system issues, providing timely resolution for complex challenges, and supporting enhancement requests through JIRA. Execute and support OTM full cycle implementations, ensuring project milestones are met and customer expectations are exceeded. Demonstrate expertise in OTM core modules including Order Management, Shipment Management, Visibility, Contracts and Rates Management, Agents and Workflows, User Configuration, Integrations, Operational Planning, Financials, and Reporting. Fine-tune and optimize OTM configurations, including Agents, saved queries/conditions, SQL queries, Reports and Tracking Events. Debug log files, configure custom events and reports, and utilize business intelligence (BI) tools to support decision-making processes. Knowledge and expertise of external applications preferred- Project 44, E2Open, EDI applications amongst others Utilize ticketing tools to manage support processes and ensure efficient issue resolution. Collaborate with cross-functional teams to analyze and resolve business challenges, ensuring alignment with organizational goals. Provide training and support to end-users on OTM functionalities to ensure effective utilization of OTM and integrated Maintain high levels of customer satisfaction by adhering to delivery and service quality standards. Communicate effectively with customers, demonstrating the ability to work independently and manage expectations. Qualifications Bachelors degree with a minimum 3 years of relevant experience in OTM implementation or support. Strong understanding of OTM technical architecture and core modules. Candidates having OTM Cloud implementation or support experience will have preference. Proven experience in optimizing OTM configurations and debugging issues. Familiarity with system integrations and transportation management best practices. Excellent communication skills and the ability to work collaboratively with various stakeholders. Work Model Hybrid - This position operates under a hybrid work model, including office and remote work flexibility. This role may include adjusted working hours for EMEA and US operations support Location Primary work locations are Pune and Bangalore, Hyderabad

An exciting opportunity to join as an Analyst exists in the Global Corporate Banking team. Job summary As a Global Corporate Banking Analyst within the Global Corporate Bank, you will be responsible for supporting corporate bankers in all client activities, including marketing, execution, and ongoing relationship management. Your role will also involve communicating and coordinating with internal stakeholders on deal pitch and execution. You will primarily serve India headquartered corporate clients. This position is based in Mumbai. Job responsibilities Assisting bankers with preparation of marketing material and pitch books for clients across banking products Assisting bankers with maintaining deal pipeline client monitoring Assist in KYC onboarding and ongoing internal regulatory compliance requirements Preparing applicable internal approval documents and transaction documentation Managing client relationships and deal execution Coordinate with internal stakeholders and product partners, credit, legal compliance on a regular basis Build skills sets and knowledge to eventually transition into a banker role over time with direct client management responsibility. This will require the candidate to have the ability to manage client relationships and provide solutions to these clients across the corporate banking product suite, with specific focus on cash management, trade, liquidity, foreign exchange, debt market and funding solutions Required qualifications, capabilities, and skills Post-graduation/ Chartered Accountant / MBA from a reputed institute Understanding of corporate balance sheets and banking products Ability to multi-task and work with various stakeholders, including senior corporate bankers, offshore partners, product partners, operations support, credit management Client management skills and issue resolution Ability to work independently as well as be a team player. Strong presentation communication skills Previous work experience of minimum of 3 years of for Analyst position and 4 years for Associate position, preferably in Corporate Banking or related client facing functions/roles

SUMMARY Opening for fresher and experience for customer support role in a leading KPO company in Kolkata. Job Location: Kolkata (Work from Office) Salary Structure (In-Hand): Freshers: 15k in-hand Experience upto 18k inhand Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience : Freshers & experienced professionals (up to 7+ years) are eligible. Communication Skills: Excellent English communication is mandatory (verbal & written). Benefits Perks & Benefits: Cab Facilities for employees. Sat/Sunfixed off PF/Medical insurance coverage IJP- Internal job promotion opportunity Incentive over and above the salary

Support Ombudsman in investigating complaints & concerns raised by individuals & stakeholders regarding services & operations of INSURANCE, ensuring timely resolution Assist in documenting findings, recommendations, actions taken to address issues Required Candidate profile Experience in Ombudsman roles, conflict resolution, or related fields Proven ability to handle sensitive & confidential information with discretion Exceptional analytical & problem-solving skills

full-service in scope, across all clinical trial phases. With support from Senior Project Manager, ensure all project work is completed to the sponsors satisfaction, on time and within budget and in accordance with policies and procedures. Essential Functions Under supervision, plan, initiate, execute, control, and deliver projects in accordance with the Scope of Work agreed with the customer. Lead the Connected Devices cross-functional teams to ensure successful delivery of assigned projects. Ensure that consistent and appropriate project specific guidelines are documented and circulated to all project team members and that the team is well-trained on these guidelines. Track project progress, identify and evaluate project risks and take advice from superiors on corrective action as appropriate. Prepare and present project information at internal and external meetings. With guidance, manage the project financials accurately and appropriately ensuring project goals are achieved according to customer s expectations and within the scope of the project. Ensure revenue recognition and forecasts are calculated accurately and change orders executed where appropriate. Conduct an End of Project review meeting to ensure that all project activities have been completed in full. Keep Connected Devices leadership fully informed of any project issues that may impact quality, budget, and timeliness of project delivery to the customer s satisfaction. Request support and advice for timely issue resolution as required. Provide input to line managers on their project team members performance relative to project tasks to aid career development. Qualifications Bachelors Degree Life science or health care related discipline Pref Three years industry experience Pref Or Equivalent combination of education, training and experience Pref Good leadership skills Good ability to prioritize, schedule and organize Good interpersonal and communication skills Good problem solving skills Excellent customer service skills Good Microsoft Office skills Ability to establish and maintain effective working relationships with coworkers, managers and clients

Job Title: Senior Software Engineer About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: Software Engineers conduct or participate in multidisciplinary research and collaborate with design, layout and/or hardware engineers in the design, development, and utilization of productivity enhancement layout tools and design rule checkers, electronic data processing systems software. Determines computer user needs, advises hardware designers on machine characteristics that affect software systems such as storage capacity, processing speed, and input/output requirements, designs and develops compilers and assemblers, utility programs, and operating systems. Responds to customer/client requests or events as they occur. Develops solutions to problems utilizing formal education, judgement and formal software process. About the Role: Design and develop high-performing and responsive web applications using Angular JS best practices. Write clean and efficient JavaScript, CSS, and HTML codes. Analyze and resolve debugging issues in the application code to maintain the sustainability of the application. Proficiency in JavaScript, TypeScript, Angular (v15 and above), HTML, and CSS. Create system configuration functions using a component-based architecture. Perform troubleshooting bugs and issue resolution. Hands-on experience in developing modularized or template-based implementation. Perform product analysis and development tasks that may require extensive research and analysis. Build application performance through JavaScript profiling and code optimization. Development experience with Cloud/SaaS deployments is strongly desired Candidates with prior experience in developing software for security/networking products will be preferred. Should have excellent debugging, troubleshooting, analytical and problem solving skills. Good verbal and written communication in English. Working experience with JIRA/GIT is desired. About You: Practical knowledge of AngularJS, Angular 2+, and TypeScript Bachelor s degree in IT, computer science, computer engineering, or similar Good understanding of UI/UX design principles Excellent Node.JS and Express knowledge Experience with database technologies (e.g., MySQL and MongoDB) Problem-solving and analytical skills Strong knowledge of CSS, HTML, and writing cross-browser compatible code. Experience using JavaScript building tools like Gulp or Grunt Familiarity and sensibilities with UX and design application and execution Good comprehension of server-side CSS pre-processors such as Stylus, Less Comfortable with Java and JavaScript (workflow and decision engines) Good understanding/familiarity with Kafka and Mongo Should be a team player and have strong attention to detail Excellent verbal and written communication skills Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Job Title: Senior Software Engineer About Skyhigh Security: Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our Blast Talks learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. We are on these too! Follow us on LinkedIn and Twitter @SkyhighSecurity . Role Overview: We are hiring for a Senior Software Engineer who will help develop next-generation security solutions for SAAS applications. This position is an integral part of the Skyhigh Security business segment. Skyhigh Security and its team members remain committed to keeping governments and enterprises safe. This position is dedicated to and part of the Skyhigh Security business. About the Role: Exposure to developing Web-based applications with 6 to 8 years of experience. Build solutions to secure data in SAAS applications. Have understanding of AWS services and expertise in deploying, and debugging cloud-based applications using AWS. Work with product manager to analyse the requirements, create standardized solutions across partners. Work with Architect to create end-to-end cloud solution, ensuring high scalability, availability, performance and cost optimisation. Estimating, prioritising and planning project deliveries. Troubleshoot customer issues and work with appropriate development, product teams on issue resolution on end-to-end basis. Passion to work with demanding customers Document, user stories/use cases, functional specification and design. About You: 6+ years of solid experience in designing and development of native Cloud/API-based software solutions, with a deep focus on usability, performance and integration with downstream web services. Objective Oriented skills with a nifty ability to create clean interfaces and operate at the right levels of abstraction. Solid coding skills using Java programming language. Exposure to designing and scaling solutions with Amazon Web Services (AWS). Experience working with NoSQL and SQL DBs. Exposure to Micro-services Architecture for cloud components and its pros and cons. Experience to convert a problem statement to a design and Implementation. Participate in weekly code reviews with Engineers. Can understand impact of code changes- both programmable and logical changes. Company Benefits and Perks: We believe that the best solutions are developed by teams who embrace each others unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees. Retirement Plans Medical, Dental and Vision Coverage Paid Time Off Paid Parental Leave Support for Community Involvement Were serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

GAQ426R122 Mission: As a key member of our Support Engineering team, the Systems Engineer is instrumental in elevating productivity and user experience across Brickster s diverse community. Reporting to the Manager of Information Technology Services (ITS), you will collaborate with partners and various departments to resolve technical issues within our endpoint fleet. Outcomes: You will join initiatives for endpoint management across Apple, Windows, and Linux hardware, utilizing Jamf, Intune, and RHEL. Document all processes comprehensively and enhance existing documentation of established procedures. Document assigned project work and maintain accurate records in Jira epics/stories. Collaborate with team members to identify areas for process improvement and implement automation solutions. Work closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs. Ensure timely issue resolution in accordance with IT Service Level Agreements (SLAs). Act as an ambassador for the IT organization, fostering positive relationships with internal customers. Competencies: 7+ of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews. Proficiency in administering Okta, including leveraging Okta Rules and Workflows for provisioning automation. Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones. In-depth knowledge and advanced troubleshooting skills in macOS, Chrome OS, Windows, and SaaS applications. Experience managing collaboration tools such as Google Workspace, Slack, and Jira. Proficiency in provisioning SaaS applications through Okta. Strong ability to communicate technical concepts effectively with both technical and non-technical end users. Collaborate with cross-functional partners to identify efficiencies and implement system improvements. Demonstrate proficiency in project and time management, ensuring accurate logging and data analysis About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https: / / www.mybenefitsnow.com / databricks . Our Commitment to Diversity and Inclusion . Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employers discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

GAQ426R122 Mission: As a key member of our Support Engineering team, the Systems Engineer is instrumental in elevating productivity and user experience across Brickster s diverse community. Reporting to the Manager of Information Technology Services (ITS), you will collaborate with partners and various departments to resolve technical issues within our endpoint fleet. Outcomes: You will join initiatives for endpoint management across Apple, Windows, and Linux hardware, utilizing Jamf, Intune, and RHEL. Document all processes comprehensively and enhance existing documentation of established procedures. Document assigned project work and maintain accurate records in Jira epics/stories. Collaborate with team members to identify areas for process improvement and implement automation solutions. Work closely with the Security team to maintain monthly reporting metrics and ensure compliance with SLAs. Ensure timely issue resolution in accordance with IT Service Level Agreements (SLAs). Act as an ambassador for the IT organization, fostering positive relationships with internal customers. Competencies: 4+ of experience managing a fleet of endpoints using Jamf, Intune, and Linux management and security patching and audit reviews. Proficiency in administering Okta, including leveraging Okta Rules and Workflows for provisioning automation. Experience supporting customer IT needs within a startup environment, as part of a global team serving multiple regions and time zones. In-depth knowledge and advanced troubleshooting skills in macOS, Chrome OS, Windows, and SaaS applications. Experience managing collaboration tools such as Google Workspace, Slack, and Jira. Proficiency in provisioning SaaS applications through Okta. Strong ability to communicate technical concepts effectively with both technical and non-technical end users. Collaborate with cross-functional partners to identify efficiencies and implement system improvements. Demonstrate proficiency in project and time management, ensuring accurate logging and data analysis About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark , Delta Lake and MLflow. To learn more, follow Databricks on Twitter , LinkedIn and Facebook . Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https: / / www.mybenefitsnow.com / databricks . Our Commitment to Diversity and Inclusion . Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employers discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Role & responsibilities Customer interactions for gathering functional and technical requirements. Detailed technical design specifications for complex user experiences and backend processing. Extensive programming in ABAP, OOABAP, RICEF, IDOC programming, Web services. Application testing, troubleshooting and issue resolution Documentation and knowledge transfer Preferred candidate profile 3-5 years of rich experience in design and development of SAP ABAP and OOABAP solutions. Sound programming knowledge and skills in: Workflows, ABAP, OOABAP, RICEF, IDOC, Web services. Excellent communication, interpersonal, team member and leadership skills and abilities Perks and Benefits Competitive salary commensurate with experience, good health insurance coverage, epf, Bonus and Gratuity excellent work environment training and Certifications

Charging Profile Engineer Experience Required: 4-6 Years Location: [Chennai, Bangalore, Hyderabad, Noida, Gurugram"] Notice Period: Immediate / Early Joiner Preferred - 30 Days Job Description We are looking for a highly skilled Charging Profile Engineer with strong technical expertise and telecom domain knowledge to join our team. The ideal candidate should be experienced in deployment, configuration, troubleshooting, and automation within cloud-native environments, with an emphasis on 4G/5G charging, provisioning, and migration. Key Responsibilities - Perform installation, deployment, and upgrades of telecom charging solutions. - Handle CIQ sheet preparation, Helm chart customization, and YAML file generation. - Work on AWS, OpenShift (OCP), CNS, and Kubernetes-based environments. - Configure tariff plans, bundle creation, CL creation, and write RSV for slicing profiles. - Execute Diameter protocol configuration, SS7 protocol support, and handle BSS provisioning tasks. - Deep understanding of SPS charging, 4G/5G call flows, and overall telecom architecture. - Ensure smooth migration planning and tool development for legacy-to-cloud transformations. - Conduct functional (FUT) and non-functional (load/performance) testing. - Automate use case testing and validate service-based charging bundles. - Interface with customers for requirement gathering, implementation plans, and issue resolution. - Prepare documentation and contribute to customer demos and discussions. Must-Have Skills - Deployment, upgrade, and troubleshooting of telecom applications. - Helm charts, YAML, CIQ, Kubernetes, CNS, AWS, OCP. - Strong command over Diameter protocol, 4G/5G call flow, and telecom charging flows. - Experience in tariff configuration, bundle and service creation, RSV writing, and SS7. - Exposure to automation testing frameworks, FUT, and load testing tools. - Excellent communication skills with proven client handling experience. Good to Have - Experience in migration tool development and scripting. - Familiarity with slicing profiles and dynamic service configurations. - Working knowledge of BSS/OSS ecosystem. Qualifications Bachelor s degree in Engineering, Telecommunications, or a related field. 4-6 years of relevant industry experience in telecom charging or network integration roles. Joining Requirement Candidates with immediate availability or short notice will be given priority.

Position Title: Deputy Manager - Product Launch Department Experience level Department-Location Role - New Launch lead for EU market Job Description Budget Management Develop and manage launch budgets, track spending, and ensure projects are delivered on time and within budget Strategic Planning Enable on-time new product launches through effective planning and cross functional coordination Realign launch priorities in line with the evolving market dynamics Regulatory Compliance Ensure compliance with regulatory requirements and industry standards throughout the launch process. Cross-functional Collaboration Collaborate with RD, regulatory, marketing, and BD teams to align on product launches, positioning, timelines and other matters relevant for new launches Prompt escalation of delays and roadblocks for effective issue resolution Performance Monitoring Provide qualitative insights on launches and feedback on process improvement for better launch governance Timely reporting to Management on status and performance of new launches and budget achievement Pre-requisites Candidates having 5-8 years of experience in EU or SRA market is preferred Strong understanding of pharmaceutical regulations, industry trends, and market dynamics Proficiency in project management tools and software (preferable but not mandatory) Ability to work in a fast-paced environment and manage multiple priorities Excellent communication, negotiation, interpersonal and presentation skills

Position Title: Assistant Manager - Commercial operations Department Experience level Department-Location Role Commercial operations lead for EU market Job Description Execution of budgets Develop and manage budgets, to ensure that business and financial goals are achieved Supply planning Coordinate with planning and other cross functional teams to effectively plan product supplies Prompt escalation of delays and roadblocks for effective issue resolution of orders and supplies Customer management Managing all activities in relation to the customer (onboarding to sales to collection) oOnboarding and maintaining customer master oOrder book management oEnd to end sales monitoring oForecast alignment oRegular telecons with customers to keep them updates on the activities oQuery resolution oTarget achievement for every quarter the financial year for respective accounts oTrack and ensure on time EU testing and release with partner labs oOn time collections Regulatory Compliance Ensure compliance with regulatory requirements and industry standards throughout the supply and contract tenure. Collaboration Establish good working relationships with all customers as well as cross functional teams like manufacturing, SCM, finance, PDC, regulatory and logistics to drive business and financial objectives Performance Monitoring Measure and provide qualitative insights on forecast accuracy, DIFOT and suggest measures for improvement Timely reporting to Management on business, operational and financial performance Other matters Maintain SAP hygiene Pre-requisites Candidates having 5-7 years of commercial operations experience in EU or any SRA market is must Strong understanding of pharmaceutical business, regulations, industry trends and market dynamics Ability to work in a fast-paced environment and manage multiple priorities Excellent communication, negotiation, interpersonal and presentation skills Proficient use in Microsoft Excel, Power Point presentations and SAP.