679 Issue Resolution Jobs - Page 6

Our commitment to developing our staff is only surpassed by our commitment to advancing treatment options available to patients. At Cytel, we work hard to create successful careers with significant professional growth for our employees and as a result work hard to make Cytel successful. Cytel is a place where talent, experience, and integrity come together to advance the state of clinical development. We are seeking a Payroll Specialist with extensive experience in EMEA payroll, particularly Germany and France. Qualifications 5 - 7 years of experience processing EMEA payroll. Germany and France experience preferred. Manage payroll operations ensuring accurate and timely payments while adhering to local regulations and company policies. This role requires expertise in payroll processing, vendor management, and data analysis, along with strong communication and problem-solving skills. Tax Compliance: Ensuring accurate and timely submission of payroll tax filings and payments in compliance with local regulations. Data Analysis and Reporting: Analyzing payroll data, generating reports, and supporting audits. Issue Resolution: Addressing and resolving employee payroll inquiries and issues. Process Improvement: Identifying and implementing improvements to payroll processes and procedures. Why Cytel Cytel is a Global CRO providing ground-breaking biostatistical software and services to large pharma and emerging Biotech clients globally. With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life. At Cytel, our focus is to provide you with a comprehensive and competitive total reward package. In addition, our world class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future. Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, colour, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law. Responsibilities Working with the Payroll Manager to administer payroll for approximately 400 employees in 10 countries Working with the Payroll Manager to Audit payroll and employee data Prepare reports for weekly, quarterly and yearly reviews Coordinating with HR to ensure correct employee data Coordinating with Finance on Bank Transfers and GL Make sure account balances are correct Resolve payroll errors Respond to employee questions with the required timeframe Prepare ad hoc reports as requested using Payroll Software and Excel The successful candidate must have experience supporting payroll for EMEA countries

Role Purpose The Specialist Technical Support IT Services is an experienced team member of professional employees who are responsible for providing excellent customer support, troubleshooting and complex issue resolution across multiple IHG technology platforms. The Specialist Technical Support IT Services exercise appropriates solutioning within defined SLAs, standards and guidelines Key Accountabilities Assisting customers with complex hardware and software selection, procurement, installation, maintenance, and troubleshooting. This includes the release of software updates, service packs, security patches and antivirus signatures to managed devices. Reviews trend data, metrics and presentations on customer support issues and makes recommendation on process improvements to the technology leadership team. Develops support documentation (e.g. work aids, process descriptions, checklists, templates and guides) to assist with process implementation, adoption and sustained maintenance. Monitors trend capacity and availability to help facilitate proactive Problem Management. Provides the solutioning for technology related issues requiring vendors and 3rd party involvement Ensure Standard Operating Procedures (SOPs) for incident resolution Service Request fulfillment are created and embedded in the team. Provides expertise to root cause analysis for customer support improvement opportunities Key Skills & Experiences Education Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience Typically, a minimum of 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge Knowledge of supported systems within respective area. Good verbal and written skill communicating with diverse work teams within all levels of an organization to include senior level management in addition to external stakeholders. Analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Understanding of project management principles and processes. Reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists. Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners Awareness of market trends, business strategies and technology and their interrelationships Technical writing skills are a plus. Ability to maintain discretion and confidentiality Role Purpose The Specialist Technical Support IT Services is an experienced team member of professional employees who are responsible for providing excellent customer support, troubleshooting and complex issue resolution across multiple IHG technology platforms. The Specialist Technical Support IT Services exercise appropriates solutioning within defined SLAs, standards and guidelines Key Accountabilities Assisting customers with complex hardware and software selection, procurement, installation, maintenance, and troubleshooting. This includes the release of software updates, service packs, security patches and antivirus signatures to managed devices. Reviews trend data, metrics and presentations on customer support issues and makes recommendation on process improvements to the technology leadership team. Develops support documentation (e.g. work aids, process descriptions, checklists, templates and guides) to assist with process implementation, adoption and sustained maintenance. Monitors trend capacity and availability to help facilitate proactive Problem Management. Provides the solutioning for technology related issues requiring vendors and 3rd party involvement Ensure Standard Operating Procedures (SOPs) for incident resolution Service Request fulfillment are created and embedded in the team. Provides expertise to root cause analysis for customer support improvement opportunities Key Skills & Experiences Education Bachelors Degree in a relevant field of work or an equivalent combination of education and work-related experience. Experience Typically, a minimum of 5+ years of progressive work-related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position. Technical Skills and Knowledge Knowledge of supported systems within respective area. Good verbal and written skill communicating with diverse work teams within all levels of an organization to include senior level management in addition to external stakeholders. Analytical thinking, planning, organizational, investigation, and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships Understanding of project management principles and processes. Reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists. Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners Awareness of market trends, business strategies and technology and their interrelationships Technical writing skills are a plus. Ability to maintain discretion and confidentiality

We are seeking a highly skilled SAP SD Consultant to join our growing team. In this role, you will be responsible for implementing, configuring, and supporting SAP Sales and Distribution (SD) solutions in SAPs Grow/Rise with environment, primarily SAP S/4HANA. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules Implementation Configuration : Lead the design, configuration, and deployment of SAP SD (Sales and Distribution) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP SD solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP SD best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP SD and other SAP Cloud modules such as SAP MM (Materials Management), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuously optimize and enhance the SAP SD solution to meet evolving business needs and industry trends. Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Assist project managers in defining scope, timelines, and deliverables for SAP SD implementations in a cloud environment. Technical Expertise Responsibilities Lead the entire sales cycle Propose solutions leveraging Qualify the customer needs Continuously optimize and enhance Bachelor Degree or Higher Passion for software products Perfect written English Highly creative and autonomous Nice to have Experience in writing online content Strong analytical skills Whats great in the job Great team of smart people, in a friendly and open culture No dumb managers, no stupid tools to use, no rigid working hours No waste of time in enterprise processes, real responsibilities and autonomy Expand your knowledge of various business industries Create content that will help our users on a daily basis Real responsibilities and challenges in a fast evolving company

We are seeking a highly skilled SAP SD Consultant to join our growing team. In this role, you will be responsible for implementing, configuring, and supporting SAP Sales and Distribution (SD) solutions in SAPs Grow/Rise with environment, primarily SAP S/4HANA. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules Implementation Configuration : Lead the design, configuration, and deployment of SAP SD (Sales and Distribution) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP SD solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP SD best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP SD and other SAP Cloud modules such as SAP MM (Materials Management), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuously optimize and enhance the SAP SD solution to meet evolving business needs and industry trends. Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Assist project managers in defining scope, timelines, and deliverables for SAP SD implementations in a cloud environment. Technical Expertise Responsibilities Lead the entire sales cycle Propose solutions leveraging Qualify the customer needs Continuously optimize and enhance Bachelor Degree or Higher Passion for software products Perfect written English Highly creative and autonomous Nice to have Experience in writing online content Strong analytical skills Whats great in the job Great team of smart people, in a friendly and open culture No dumb managers, no stupid tools to use, no rigid working hours No waste of time in enterprise processes, real responsibilities and autonomy Expand your knowledge of various business industries Create content that will help our users on a daily basis Real responsibilities and challenges in a fast evolving company

Job Description As a Field Application Engineer , you ll be the bridge between technical expertise and customer satisfaction. Your role involves collaborating with engineering, sales, and customer service departments to address technical issues related to our products and services. You ll liaise with clients, incorporate user-defined needs and feedback into application designs, and provide essential technical support. If you re passionate about solving complex challenges and ensuring customer success, this role is for you! We are looking for someone who has strong experiences in the following areas: Technical Support : Provide prompt technical support to customers, sales staff, and XP distributors. This involves addressing technical issues related to products and services. Application Management : Collaborate with the sales team and other project members in value creation to increase revenue. This includes: Applications support: Assisting customers with technical solutions. Project management: Overseeing a range of power products, including testing, evaluation, and customer/supplier liaison. Leading technical issue resolution during the design phase. Project Management : Actively engage with customers to solve technical problems related to XP products or system-level issues. Ensure that customer-specific product developments are completed on time and within budget Make sound judgment calls on utilizing internal or external resources as needed. Products : Maintain an in-depth knowledge of all XP products, including new product introduction. Digest and provide relevant updates to internal stakeholders on existing and new legislation/specifications relevant to power products. Be proactive in proposing alternative solutions by modifying existing models when standard models are not the right fit. Foster good relations with suppliers and stay informed about products in the markets. Conduct product presentations to customers. Maintenance of Information : Maintain essential documentation and information related to projects within Sales Force, SharePoint Microsoft365 and any other required platforms. Qualifications An ideal candidate should have the following: An Electrical Engineering Degree with at least 3years of work experience in Power Supply related industrial. Experienced working with test equipment including oscilloscope, AC source, electronic load, and CE test equipment. Experienced with solving technical issues at customer sites. Strong troubleshooting skills at the system level. Knowledge of International EMC and IEC standard, eg.: IEC60601-1, IEC62368, etc. Ability and willingness to travel to client sites domestic and international. Must be able to communicate effectively in English written and verbal. Strong challenger spirit & a customer focus mindset

The Engineering SME role is an 12 month Fixed Term Contract (FTC) Purpose of the Job: This role is responsible for supporting the delivery of Dynamics 365 and the associated engineering optimisation programme as a technical SME. The Engineering SME will work with the global sites to ensure they are aligned with best practices as part of entity readiness, and ensure they are ready to deploy D365. Key Responsibilities and Outcomes: Develop a plan to align entity sites to the D365 global blueprint in line with the overall project plan timelines. Provide knowledge transfer on D365 across all areas of Engineering for both Fin/Ops and CE solutions. Lead superusers through change management to adopt the core D365 solution. Work with local superusers and Business Analysts to define, validate, and sign off requirements/deliverables to ensure the solution meets global best practices or local needs. Hold and report upon the view of progress against solution and business readiness for Engineering tasks. Work with the cross-functional team of SMEs to ensure data quality and lead on all data migration (ETL) cycles for Engineering. Support coordination of Engineering cutover activities for Rotork sites. Support solution deployment through testing, training and go live. Process & Data: Work with global process owners, business analysts, and enterprise architects to ensure the global process changes are delivered in time for go live for each entity. Work with the data migration team to complete data profiling and mapping as part of business readiness, as well as leading on the issue resolution for each data transformation cycle across all entities Change Management/Localisations Capture: Prepare content for any workshops, taking users through the key areas of change, drawing out high-level discussions on potential changes between "as is" and "to be". Where localisations are required, work with the relevant programme teams to translate Engineering needs into system configuration requirements and provide solution testing once developed. Where changes from current ways of working need to be managed, identify, monitor, and manage any actions required to prepare for and embed the change. Support local leadership teams in leading the change. Provide on-site support to all entities to ensure readiness for the go-live of D365. Qualifications & Technical knowledge: 3 - 5 years working in engineering management roles. Proficient level of knowledge and experience of key engineering processes in business areas listed. Experience working on a deployment of D365 or similar ERP. Continuous improvement experience. Personal Specification: Comfortable working in a high-pressure environment, in an agile and dynamic way to tackle unexpected and emerging issues. Demonstrable track record, and sufficient gravitas and experience, to deliver positive, high-impact business outcomes and change. Experience managing senior internal and external stakeholders to provide information, drive decisions, and resolve issues. #LI-Hybrid

":" The Senior Data Engineer is responsible for designing and implementing robust and complex data pipelines, optimizing data storage solutions, and ensuring high availability and scalability of data systems. This role involves working closely with cross-functional teams to deliver efficient and secure data solutions while mentoring junior engineers and contributing to architectural decisions. Key Responsibilities: 1. Data Pipeline Design and Implementation: Design, build, and optimize complex, scalable data pipelines for ingestion, processing, and storage. Implement data transformation and enrichment processes to support analytics and reporting needs. 2. Data Storage and Optimization: Develop and maintain scalable and cost-effective data storage solutions, including data lakes and warehouses. Optimize database performance and storage efficiency for large-scale data operations. 3. System Monitoring and High Availability: Ensure data system reliability and availability through monitoring, fault tolerant design, and proactive issue resolution. Implement disaster recovery and backup strategies for critical data systems. 4. Collaboration and Stakeholder Engagement: Collaborate with data scientists, analysts, and business stakeholders to understand data requirements and deliver tailored solutions. Act as a technical liaison between engineering and analytics teams to ensure seamless integration of data systems. 5. Technical Leadership and Mentorship: Provide technical guidance and mentorship to junior data engineers. Contribute to architectural discussions and decision-making processes. 6. Compliance and Documentation: Ensure compliance with data governance, security, and privacy policies. Maintain clear and up-to-date documentation of systems, processes, and workflows. Requirements Education and Qualifications - Bachelor\u2019s degree in Computer Science, Data Engineering, Information Systems, or a related field. - Master\u2019s degree or industry certifications in data engineering, big data, or cloud computing is a plus. Technical Skills - Advanced knowledge of relational (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., Cassandra, MongoDB). - Hands-on experience with data engineering tools and frameworks (e.g., Apache Spark, Kafka, Airflow). - Proficiency in cloud services for data engineering (AWS Redshift, Azure Data Factory, Google BigQuery). - Familiarity with DevOps practices and tools (e.g., Docker, Kubernetes, Terraform). ","Experience":"3-4 years","

Green Shokki is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross - discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post - project evaluation and identifying successful and unsuccessful project elements.

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Ecolab is seeking an Associate IT Operations Analyst to be responsible for providing support via monitoring, troubleshooting, and issue resolution and escalation ensuring a superior level of customer service. What s in it For You: The opportunity to take on some of the world s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best. What You Will Do: Provide technical guidance for directing and monitoring information systems operations. Implement machine modifications to increase the capacity of the system. Evaluate vendor proposals for purchases of hardware. Direct compilation of records concerning production, machine malfunctioning and maintenance. Analyze the results of monitoring the operating system(s) and recommend changes to improve processing and utilization. May advise on organizational, procedural, and work-flow plans, methods and procedures analysis. Minimum Requirements: Less than 2 years of experience in IT Preferred Requirements: Intermediate to Advanced skills in MS Office Excellent analytical and problem solving skills Self-motivated and process oriented

Embark on a transformative journey as an Analyst - KYC at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Perform Customer due diligence and KYC checks as per compliance guidelines. Review and validate customer documents for completeness and accuracy. Conduct screening against watchlists (e. g. , sanctions, PEPs, adverse media). Maintain proper documentation of KYC verification and screening results. Escalate suspicious or incomplete profiles as per escalation procedures. Prior experience in KYC screening, compliance, or a similar domain. Ability to manage multiple tasks and meet deadlines. Minimum Qualification - bachelors degree. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

Step into the role of FCS Analyst, where youll provide first-class support in the field of Sanction Screening and Fin Crime Domain. Roles and Responsibilities: To fully support the Control Environment ensuring Barclays complies with all regulatory requirements. Responsible for the identification of non-compliant cross border payments (with missing or incomplete information). To review data within the Control IT sampling tool, review customer account information (SOLD & Full serve) and raise swift request for information to other Financial Institutions in the Query Management system (QMS). The Role holder must be detailed oriented with the ability to multitask, prioritize work assignments, communicate effectively with internal staff and counter parties, and complete assignments accurately and in a timely manner. To develop existing control testing strategies looking for automation opportunities. To provide specialist, objective analytical insight based on data and/or control output. Utilize testing and control analysis to drive improvement opportunities through to implementation. To formulate and present recommendations based on analysis to influence the decisions of senior management. To confirm compliance with existing work practices and policy. Key skills required for this role include: Fin Crime. Financial/ Sanction Screening. Stakeholder Management. Proficiency in Microsoft Office, Excel, Word and PowerPoint. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Embark on a transformative journey as a AML/KYC Analyst at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Perform Customer due diligence and screening checks as per compliance guidelines. Review and validate customer documents for completeness and accuracy. Conduct screening against watchlists (e. g. , sanctions, PEPs, adverse media). Maintain proper documentation for verification and screening results. Escalate suspicious or incomplete profiles as per escalation procedures. Prior experience in screening, compliance, or a similar domain. Ability to manage multiple tasks and meet deadlines. Minimum Qualification - bachelors degree . You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Chennai. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

We're looking for dedicated Customer Support Specialists to join a leading IT MNC in Kolkata for our International Voice and Chat process. As a Customer Service Representative, you'll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across both voice and chat channels. This role specifically focuses on the ANZ Utilities industry , requiring a strong understanding of customer needs in this sector, a commitment to prompt, accurate, and compliant service, and the ability to manage a wide range of customer interactions. Key Responsibilities: Customer Interaction: Handle both inbound and outbound calls from customers or authorized third parties regarding all process and contingency situations. Issue Resolution & Complaint Handling: Promptly and accurately respond to customer needs and requests. Efficiently handle customer complaints , even during peak times, resolving issues and recommending the best available solutions. Data Management & Documentation: Accurately input data and verify information in relevant systems. Properly document each customer interaction as defined by the process. Back-Office Tasks: Ensure successful customer support by resolving back-office tasks when not actively engaged on calls. ANZ Utilities Domain Expertise: Demonstrate a strong understanding of utilities and associated market participants . Identify factors important to clients and manage vulnerable/priority customer tasks within the utility process framework. Quality & Compliance: Ensure customer-based quality parameters are measured and tracked . Adhere to all company policies and procedures, and strictly ensure privacy for customer-related information and assets. Customer Experience Focus: Utilize exceptional conversation skills, active listening , and strong language proficiency to articulate clearly and be easily understood. Adapt to diverse conversational styles and demonstrate strong ownership skills to enhance the overall customer experience. Problem-Solving & Negotiation: Exhibit effective problem-solving skills, including the ability to compare and evaluate solutions to best meet customer needs. Demonstrate the ability to negotiate and properly handle objections with customers. Continuous Learning: Stay current on company policies and procedures, and proactively identify opportunities for process improvement based on customer feedback and data analysis. Required Qualifications: Experience: Minimum 1 year of experience in International Chat Process - Customer Support is mandatory. Minimum 1 year of experience in Customer Service & Operations Management in ANZ Utilities is mandatory. Skills:Excellent verbal communication skills are essential. Exceptional conversation skills and proficient active listening abilities. Strong language skills; ability to articulate clearly and be understood. Demonstrated ability to adapt to diverse conversational styles and strong ownership skills. Experience in managing ownership of issues and overall customer experience. Ability to negotiate and properly handle objections with customers. Ability to stay current on company policies and procedures and set proper expectations. Education: Any Graduate. To Apply: WhatsApp Hi to +91 9151555419 . Follow these steps: Click on the Start option to Apply and fill your details. Select the location as Other (to get multiple location options). Type: Job Code #245 for Kolkata.

We're hiring Customer Support Specialists for an International Voice / Chat Process at a leading IT MNC in Kolkata. As a Customer Service Representative, you'll be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across both voice and potentially chat channels. This role specifically focuses on the ANZ Utilities industry , requiring a strong understanding of customer needs in this sector and a commitment to prompt, accurate, and compliant service. Key Responsibilities: Customer Interaction: Handle both inbound and outbound calls from customers or authorized third parties regarding all process and contingency situations. Be responsible for prompt and accurate responses to customer's needs and requests. Issue Resolution & Complaint Handling: Handle customer complaints effectively, especially during peak times, resolving issues and advising on the best available resolutions. Compare and evaluate possible customer service solutions, recommending the best fit for customer needs. Data Management & Documentation: Input data and verify information in related systems as required. Properly document each customer interaction in the servicing systems as defined by the process. Back-Office Support: Ensure successful customer support through the resolution of back-office tasks when not actively handling calls. ANZ Utilities Domain: Demonstrate a strong understanding of utilities and associated market participants. Identify factors important to clients and manage vulnerable/priority customer tasks/processes within the realm of the utility process. Quality & Compliance: Ensure customer-based quality parameters are measured and tracked. Adhere to all company policies, procedures, and ensure privacy for customer-related information/assets. Customer Experience Focus: Be proficient in active listening, articulate clearly, adapt to diverse conversational styles, and demonstrate strong ownership skills to improve overall customer experience. Negotiate effectively and handle objections professionally. Required Qualifications: Experience: Minimum 1 year of experience in International Chat Process - Customer Support (as per key skills). Minimum 1 year of experience in Customer Service & Operations Management in ANZ Utilities is mandatory (as per job description). Skills:Excellent Verbal communication skills are essential. Exceptional conversation skills and proficient active listening skills. Strong language skills; ability to articulate clearly and be understood. Demonstrated ability to adapt to diverse conversational styles and manage ownership of issues. Ability to negotiate and properly handle objections with customers. Ability to stay current on company policies and procedures and set proper expectations. Education: Any Graduate. To Apply: WhatsApp Hi to +91 9151555419 . Then, follow these steps: Click on the Start option to apply and fill your details. Select the location as Other (to get multiple location options). Type: Job Code #245 for Kolkata.

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence. Please submit your resume, along with a cover letter highlighting your relevant experience and how you plan to champion quality in this role. or You can schedule with us through Calendly at https: / / calendly.com / bimla-dhirayan / zoom-meeting-virtana #LI-Hybrid

Job Overview: We are looking for an experienced and organized Hub Coordinator who will support the day-to-day operations of the hub, ensuring smooth dispatch and receipt of goods, accurate documentation, timely reporting, and coordination with transporters, vendors, and internal teams. The role involves remote supervision on the ground as well as operational data management for multiple hubs. Key Responsibilities: Coordinate inbound and outbound vehicle scheduling as per the hub plan. Ensure timely unloading and loading of consignments at the hub. Supervise daily dispatch activities and maintain dispatch records. Check and verify shipment documents (LR, invoice, gate pass, etc.) for accuracy. Ensure proper vehicle placement, load planning, and route management. Monitor TAT (Turn Around Time) of vehicles and report delays or exceptions. Coordinate with transporters for vehicle availability and issue resolution. Maintain attendance and shift allocation records for ground staff and loaders. Track stock movement physically and in the system (if applicable). Ensure hub operational SOPs are followed for safety, security, and compliance. Support in resolving operational issues at the hub level Key Skills Requirements: Graduate / Diploma in Logistics, Supply Chain, or Operations Management 5-8 years of experience in HUB management, fleet operations, and logistics coordination (retail/e-comm preferred) Strong operational knowledge of route planning, vehicle scheduling, and transporter management Familiarity with E-way bill systems, GPS tracking tools, and SAP/WMS systems Excellent coordination, negotiation, and team management skills Strong problem-solving ability with a focus on cost and delivery optimization Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * SERVICES QUICK LINKS GET IN TOUCH 2nd Floor, 13, Sub.

Design development of complete Rear Axle Propeller shaft handling the same for product lifecycle from conceptual design to final launch/establishment in the field by virtue of following activities: Design Development of Rear axle Propeller shaft aggregates for commercial vehicles using cad tool like Catia V5. Should be knowledgeable to do the packaging of rear axle prop shaft in DMU. Knowledge of cad modelling and drafting on Catia V5 managing the part life cycle using Teamcenter. Target setting for performance, reliability, durability, cost weight etc. DFMEA / DFM / DFS / DFA / GDT / Tolerance stack up analysis. Identifying vehicles level and component level DVP requirements. Calculations Knowledge of Rear Axle Propeller shaft system. Knowledge of Wheels Tires would be added advantage Capture Benchmarking inputs and effective use of same in new designs as well as for VA/VE of existing designs Coordinating with supplier, Vehicle Integration team and internal Cross functional teams. Root cause analysis (Diagnosis) and issue resolution providing Engineering solutions for validation/Field issues. Effectively Handling customer complaint with respect to system providing Engineering solutions. Effective management of data by using PLM (Teamcenter). Experience 2 - 6 Yrs Industry Preferred Qualifications B. Tech / BE Mech General Requirements

for SAP Test Manager We are seeking an experienced SAP Test Manager with over 12 years of expertise in software testing, including significant exposure to SAP implementation and roll-out projects. The ideal candidate will have strong hands-on experience with SAP Solution Manager for managing end-to-end test lifecycle activities. This role demands strategic planning, coordination across multiple teams, and ensuring the delivery of high-quality SAP solutions. Responsibilities: Lead and manage end-to-end testing activities for SAP implementation and roll-out projects. Develop and maintain test strategies, test plans, and test schedules aligned with project timelines and business requirements. Drive and oversee all testing phases: System Integration Testing (SIT), User Acceptance Testing (UAT), and Regression Testing. Utilize SAP Solution Manager (SolMan) for test management tasks such as test planning, execution, defect management, and reporting. Coordinate with functional and technical teams to ensure comprehensive test coverage across modules like SAP FI/CO, MM, SD, PP, etc. Manage test environments, test data preparation, and issue resolution. Define and monitor key metrics for test progress, quality, and performance. Facilitate defect triage meetings and ensure timely resolution of issues. Engage with stakeholders, business users, and project managers to communicate testing status, risks, and mitigation plans. Mentor junior QA team members and enforce best practices in test processes and documentation. Requirements: 12+ years of experience in software testing with a minimum of 5+ years in SAP testing. Proven experience in SAP implementation and roll-out testing projects. Strong hands-on experience in SAP Solution Manager (SolMan), specifically in Test Management functionalities (Test Plan, Test Package, Test Execution, BPCA, CBTA, etc. ). Sound understanding of SAP modules and integration points. Solid knowledge of test methodologies, tools, and QA best practices. Experience in managing onshore/offshore test teams and delivering in a multi-vendor environment. Excellent communication, stakeholder management, and leadership skills.

Qualifications: Graduate in Electronics Communication Skills: Analyze large datasets to identify trends, patterns, and actionable insights. Collaborate with engineering teams on improvements. Define end-to-end architecture for embedded systems including hardware, firmware, RTOS, middleware, and application layers. Collaborate with hardware, firmware, and software teams to ensure cohesive system design. Create and maintain system architecture documentation, interface definitions, and design standards. Develop prototypes and reference designs for new platforms. Experience with Communication / Diagnostic Protocols CAN, CANOE, CAPL Define and enforce best practices for embedded system development, including safety and security standards (e. g. , MISRA, ISO 26262, IEC 61508). Guide implementation teams through design reviews and issue resolution.

Embark on a transformative journey as a Specialist Customer Care at Barclays, where youll play a pivotal role in shaping the future. Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. To thrive in this role, you ll need some previous experience in: Relevant experience in Reporting transformation. Must have analytical people management skills. Strong Automation Knowledge : Hands on experience with automation (AI) across the project delivery lifecycle including - Risk and control, cost benefit, Python, and business care analysis. Customer and journey mapping: Proficient in value stream mapping, managing end to end stakeholder engagement. Technology and Software Delivery: Experience in using technology to streamline processes with exposure to: - Automation platforms (e. g. , UI path), APIs, Appian, Data management and digitalization. Project Management: solid understanding of project management and practical exposure to project execution. You may be assessed on key essential skills relevant for success in role, such as risk and controls, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To provide exceptional customer service while resolving more complex customer needs/requests. Accountabilities Provision of customer service through various communication channels including chat, email and phone. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case. Collaboration with teams across the bank to align and integrate customer care processes. Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas. Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations. Resolution of specific customer inquiries and issues related to the bank s products and service, including account balances, transactions and payments. Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Step into a role of Assistant Manager - Derivative Middle Office, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in: Deliver effective controls and services to upstream and downstream business functions. Support project new product initiatives and assist with the implementation of strategic deliverables for the business from an operational perspective. Collaborate with global counterparts and different stakeholders to drive opportunities for process development and improvements. Build and maintain strong relationships with business colleagues across trading, Finance, Operations and Technology. Ability to understand and analyse complex problems and provide effective tactical and strategic solutions. Understanding of broader business strategy and apply this lens when contributing to team decisions. Aptitude to operate with close attention to detail and able to prioritise your key activities to ensure delivery. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

ITT Corporation India P. Ltd. is looking for Project Manager - P2 to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Interacting with clients to provide technical support via chat, phone & email; Remote/onsite on Products Maintain Daily Issues &bring closure to issues as TAT Review client feedback to improve &enhance quality Pre-Sales Demo for prospective enquirers Required Candidate profile 1 - 4 yrs exp. in ERP Support Edtech exp is preferred. Good communication, troubleshooting &problem solving skills Remote/onsite helpdesk exp. preferred Knowledge of ERP implementation & tech support Perks and benefits PF Medical Insurance Performance based Incentives

Vertiv Group Corp is looking for Sales Operations & Support Analyst to join our dynamic team and embark on a rewarding career journey A support analyst, also known as a technical support analyst or help desk analyst, is a professional who provides technical assistance and resolves issues for customers or internal users of a product, software, or service The primary responsibilities of a support analyst typically include:Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems They maintain a professional and friendly tone throughout the interaction Technical Expertise: Support analysts possess in-depth knowledge of the product or service they support They are familiar with the software, hardware, or systems involved and stay updated with the latest features, updates, and known issues They may collaborate with development or engineering teams to escalate and resolve complex issues Documentation and Knowledge Base: Support analysts contribute to the creation and maintenance of documentation, knowledge base articles, FAQs, or user guides to help users find answers to common questions or self-resolve issues They document solutions for common problems to build a knowledge repository for future reference Escalation and Collaboration: If an issue cannot be resolved at the support analyst level, they escalate it to higher-level support or development teams They effectively communicate the problem details and provide any relevant information or logs to aid in the escalation process Support analysts collaborate with other teams to ensure timely and effective resolution of complex issues