3582 Issue Resolution Jobs - Page 5

Key Responsibilities: Handle customer inquiries related to banking products and services (accounts, transactions, cards, loans, etc.) via calls, emails, or chat Provide accurate information, troubleshoot issues, and resolve complaints in a timely and professional manner Adhere to compliance standards and maintain confidentiality of customer information Escalate unresolved issues to appropriate departments and follow up to ensure resolution Update customer records and maintain detailed logs of interactions Meet or exceed service level targets such as response time, resolution rate, and customer satisfaction scores Requirements: Bachelor's degree in any discipline (Commerce/Finance preferred) ...

Roles and Responsibilities: Customer engagement: Be the primary point of contact and build long-term relationships with customers, both externally and internally Connect with clients and drive regular status calls, executive summaries, and strategy meetings for high-profile projects Keep current clients satisfied and deliver exceptional client service on a day-to-day basis Create, maintain, and communicate client project timelines and budgets Prepare and communicate pricing quotes and estimates with clients Ensure billing and revenue tracking is maintained weekly Manage client change orders by negotiating due dates between clients and internal departments Balance internal capacity with exter...

SYSTRA, a global leader in mass transit and infrastructure development with a deep involvement in over 80% of India's metro projects, is seeking a skilled Contracts Engineer for our MMRDA Project . This role is critical for managing all contractual aspects of the engineering project, ensuring strict compliance with terms, timelines, and budgets, and overseeing efficient project execution. The ideal candidate will be adept at contract negotiation, documentation, risk management, and fostering clear communication with clients and project teams. Responsibilities: As a Contracts Engineer, you will manage the contractual aspects of an engineering project, ensuring compliance with terms, timelines...

We are one of the key market leaders in AUTOMOBILE manufacturing and its Sales across the Indian and International markets. We offer a creative and progressive culture with all the exciting challenges and rewards of working for a dynamic, international company. You will be working as Technical Support & Warranty Deputy Manager in our Commercial Vehicles - After Sales CV (ICE & EV) and Spares Business Department. This department works ardently towards providing timely and accurate after sales services to ensure high customer satisfaction and experience, and promote the brand positioning of the products in the market . Your Job Role Summary In this role, you will work towards conducting techni...

Infiquity Technologies is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinat...

We seek a seasoned professional to join our team as Lead Engineer-Electrical. This role is ideal for individuals with a Bachelors Degree in Electrical Engineering and 15-22 years of industry experience. Expertise in ETAP, SEL, and various lighting design software is crucial. Preference will be given to candidates with prior experience in the Oil & Gas, Petrochemical, or Fertilizer industries. As part of our team, you will lead electrical design and analysis, ensuring compliance with industry standards and project requirements. Join us in driving innovation and excellence in engineering. Main Accountabilities: Assists in compiling, verifying, and correlating information and data relating to t...

Maintenance of all EP-Diesel, Gas, Marine, Oil & Gas production package pricelists Ensure accuracy of Bills of Materials (BoMs) across all managed pricelists. Maintain quality and consistency in the top-down pricelist model. Leverage VDRA and Virtual Build (VB) processes to proactively identify and resolve potential package build issues. Drive closure of open VDRA issues through active resolution efforts. Perform order audits for future orders and process updates as needed. Create new pricing arrangements and update existing ones to ensure pricelists generate accurate material lists on orders. Coordinate virtual design validation changes prior to implementing updates in the pricelist Collabo...

Customer Support: Address and resolve billing inquiries and issues via email or chat. Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments. Issue Resolution: Investigate and resolve discrepancies in billing and payments. Documentation: Maintain accurate records of customer interactions and transactions. Communication: Liaise with other departments to ensure seamless resolution of customer issues. Compliance: Ensure all billing activities comply with company policies and regulations. Reporting: Generate and analyze billing reports to identify trends and areas for improvement. Graduate in Accounting or MBA Finance 2-4 years ...

Job Title: Account Manager Location: Gurugram/Mumabi, India About the Role: We are looking for a Account Manager to strengthen our client relationships, drive business growth, and ensure exceptional customer success. If you have a passion for relationship management, experience in SaaS/PaaS, and a strong understanding of the BFSI industry, we d love to hear from you! Key Responsibilities: Client Relationship Management: Build and nurture long-term strategic relationships with key clients. Revenue Growth & Retention: Drive renewals, upsells, and product adoption to maximize customer lifetime value. Customer Success & Issue Resolution: Address client concerns promptly, ensuring seamless produc...

Locations : Hyderabad, Telangana, India Role ID 211343 Worker Type Regular Employee Studio/Department Fan Growth Work Model Hybrid Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen. Senior Escalated Care Specialist Are you passionate about creating great experiences for our fans EA s Fan Care organization exists to help the world to play. We help our players wherever they are, whenever they need, get...

We are hiring an experienced Production Support Engineer for Kothrud (Pune) and Belapur (Navi Mumbai) office. This role requires strong technical expertise in Unix/Linux, Shell scripting, Oracle SQL, and Weblogic Application Server. Candidates with 3+ years of experience and a background in IT production support are encouraged to apply. Key Responsibilities:- Provide day-to-day production support for applications and systems. Monitor, troubleshoot, and resolve technical issues in Unix/Linux environments. Develop and optimize Unix Shell scripts for automation and process improvements. Work with Oracle SQL to query, analyze, and manage data for issue resolution. Support and manage Oracle Weblo...

We are hiring an experienced SAP SuccessFactors Compensation Consultant in Mumbai with 2 8 years of relevant experience. The ideal candidate should have hands-on expertise in Compensation Management, Bonus/Variable Pay, Rewards, and Recognition processes. You will be responsible for implementing and supporting SAP SuccessFactors Compensation modules, ensuring seamless integration with HR workflows. Key Responsibilities:- As an SAP SuccessFactors Compensation Consultant, you will: Design and configure compensation plans, eligibility rules, and business rules. Manage bonus and variable pay programs, budgets, and reward frameworks. Create and maintain compensation statements, route maps, and te...

Business Unit: Cubic Transportation Systems We re looking for a Technical Support Specialist to join our dynamic and growing Customer Success team. As a Technical Support Specialist, you work closely with our Program Managers (PM) and Customer Success Managers (CSM) to support the onboarding and support of public transit agencies subscribing to Umo and cFlex, Cubic s breakthrough software-as-a-service fare collection platform. Depending on the project, you may act also in the capacity of an associate project manager responsible for leading components of the project under the direction of the lead program manager. The Technical Support Specialist provides technical and operations support, tra...

Job Title Software Engineer in Test Job Description Job Responsibilities: At least 1 to 3 years of Experience in Software Testing. Performs manual and automated test cases as outlined in the test plans created by senior team members, ensuring all tests are conducted accurately and thoroughly. Records detailed test results, including any defects or anomalies encountered during testing, and report these findings to the senior testing team for further analysis. Conducts regression tests on new software builds to ensure recent changes do not negatively impact existing functionality, following guidelines provided by senior testers. Enters identified defects into the bug tracking system, providing...

Manager Delivery Excellence Consulting Position Summary As a Manager in the Delivery Excellence team that supports the Business and Risk consulting service line, you will support the execution of delivery excellence initiatives that contribute to standardized delivery process across consulting engagements. You will work under the guidance of senior leaders to ensure delivery consistency and help improve client satisfaction through operational excellence. Key Support in developing Delivery Excellence frameworks for the service line Drives root cause analysis and work with both delivery team and onshore to identify and implement delivery process improvements. Apply standardized delivery proces...

Aster Medcity is looking for Senior Associate - Revenue Cycle Management to join our dynamic team and embark on a rewarding career journey. Revenue Cycle Oversight : Monitor and manage the revenue cycle process, from patient registration and scheduling to claim submission, payment posting, and collections. Billing and Coding Support : Review and validate billing and coding accuracy to ensure compliance with coding guidelines and payer requirements. Claims Management : Analyze and resolve claim rejections, denials, and appeals, working closely with the billing team to maximize reimbursement rates. Financial Analysis : Conduct regular analysis of revenue cycle metrics, identify trends, and imp...

Thermosag India Pvt Ltd is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross - discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coord...

As a SAP Vistex Consultant, you will: Participate in end-to-end SAP Vistex implementation projects (conceptualization, realization, Go Live). Analyze and map client business requirements to SAP Vistex solutions. Configure Vistex solutions for incentives, chargebacks, rebates, and pricing. Document design, configuration, and specifications for client approval. Assist developers with clarifications during custom development. Support client integration testing and user acceptance testing (UAT). Handle BAU (Business as Usual) support activities and issue resolution. Must-Have Skills:- Minimum 5+ years of SAP Vistex experience. At least one end-to-end implementation project. Expertise in SAP SD/M...

. Handle inbound calls and manage IT service requests and incidents efficiently . Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc. . Provide support for client environments including AVDI, Citrix, and Windows-based systems . Perform basic Windows OS and network connectivity troubleshooting . Update and maintain Knowledge Base (KB) articles . Ensure shift adherence and active participation in shift handovers and team huddles . Collaborate with cross-functional teams for issue resolution . Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces . Maintain high levels of customer satisfaction through professional communication a...

Design, develop, and implement robust ETL workflows using Informatica PowerCenter. Analyze business and technical requirements to create scalable ETL solutions. Perform code reviews, ensure adherence to coding standards, and manage deployment activities. Optimize ETL processes for performance and scalability. Work closely with cross-functional teams including data architects, DBAs, and business analysts. Troubleshoot complex ETL and data issues across environments. Manage production deployments, support issue resolution, and post-production validations. Develop and maintain Unix Shell Scripts to automate data workflows and integration tasks.

ResultsCX is looking for Customer Support Representative - Voice to join our dynamic team and embark on a rewarding career journey A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction Duties may include:1 Responding to customer inquiries via phone, email, or live chat2 Troubleshooting technical problems and providing solutions3 Recording and updating customer information in databases4 Escalating complex issues to higher levels of support5 Maintaining a high level of knowledge about company products and services6 Providing exceptional customer service and building positive relationships with customers7 Col...

Mindswork Consulting is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinatin...

The Security Officer acts as the operational lead at the site level, responsible for implementing security procedures, supervising guard personnel, coordinating with clients, and ensuring all security and safety standards are consistently met. This is a critical leadership role that bridges field operations and client expectations. Key Responsibilities: 1. Site Command and Control: Function as the second-in-command or site head (depending on site size). Lead and monitor all security operations at the designated client site. Ensure guards follow all post duties, site-specific instructions (SSIs), and G4S protocols. 2. Team Supervision: Supervise the deployment and performance of Security Supe...

The Security Officer acts as the operational lead at the site level, responsible for implementing security procedures, supervising guard personnel, coordinating with clients, and ensuring all security and safety standards are consistently met. This is a critical leadership role that bridges field operations and client expectations. Key Responsibilities: 1. Site Command and Control: Function as the second-in-command or site head (depending on site size). Lead and monitor all security operations at the designated client site. Ensure guards follow all post duties, site-specific instructions (SSIs), and G4S protocols. 2. Team Supervision: Supervise the deployment and performance of Security Supe...

Within the Engineering organization, the Scrum Master is responsible for managing product development scrum teams and related software. Daily hands-on management of technology activities utilizing Agile and Scrum based software development practices is required with additional responsibilities to include non-technical tasks such as user training, business process reengineering and organizational change. This role requires a wide range of leadership competencies, technical (PM) experience and communications skills. The position operates in a matrix environment, developing multi-talented, cross-functional teams and guiding them through processes that most effectively deliver business solutions...