2536 Issue Resolution Jobs - Page 5

A leading Crypto startup is hiring for the role of Customer Support with 2+yrs of exp in handling issues and queries by providing 24/7 multi-channel support. They must have basic understanding of cryptocurrency, blockchain KYC, and AML regulations. Required Candidate profile -3+yrs of exp in Customer Support preferably in a start-up or cryptocurrency firm. -Willingness to work in a 24/7 rotational shift.( Tuesday off ) -Fluency in English, Hindi and regional is an add on

You are a strategic thinker passionate about driving solutions in Client Service. You have found the right team. **Job Responsibilities:** - Ensure all transactions are correctly processed, assigned, and highlight risks or incorrect downstream impacts promptly. - Complete all tasks according to agreed timelines. - Prioritize workloads and meet critical deadlines, demonstrating strong risk and control awareness. - Partner with Sales, Product, Client Service, Operations, and other internal teams to deliver successful projects and enhance client experience. - Document procedures and process flows, and perform routine reviews for timely and accurate updates. - Review and interpret client-execute...

Role Overview: You will be responsible for delivering tailored post-sales software services to local accounts, responding to a range of queries, and utilizing proactive monitoring for issue prevention. Your main goal will be to maintain high customer satisfaction by addressing requirements and resolving issues promptly. Additionally, you will troubleshoot IT infrastructure problems, adhere to standards, support operational plans, and perform assigned tasks under supervision. Key Responsibilities: - Deliver tailored post-sales software services to local accounts - Respond to a range of queries and utilize proactive monitoring for issue prevention - Maintain high customer satisfaction by addre...

Role Overview: You will be responsible for reviewing and processing all incoming warranty claims. This includes verifying customer eligibility, checking vehicle service history, and ensuring all necessary documentation is in place. You will prepare and submit warranty claims to the manufacturer or third-party providers on time, following all submission deadlines and technical guidelines. Additionally, you will act as the main point of contact for service advisors and technicians, offering guidance on proper warranty repair procedures and documentation. You will also handle complex or escalated customer warranty issues and complaints, providing clear explanations of coverage and policy terms....

As a Patient Engagement Specialist, your role involves engaging with patients in a compassionate and professional manner, addressing their inquiries via phone and email. You will be responsible for providing clear and accurate information regarding billing and insurance claims. Efficiently resolving patient billing concerns and disputes is crucial, along with maintaining detailed records of patient interactions and billing transactions. Collaboration with the billing team is essential to ensure the timely processing of claims. While medical billing knowledge is an advantage, you will strive to meet performance targets and KPIs to enhance patient satisfaction and billing accuracy. - Engage wi...

As an experienced SAP FICO professional with 6 to 12 years of experience, you will play a crucial role in the organization by utilizing your customer-centric, communication, analytical, result-driven, and collaborative skills. Your responsibilities will include: - Preferred qualification of CA/ICWA or Post Graduate (MBA/MCom, etc) - 8-11 plus years of experience in SAP FI and CO with S4Hana version 1809 and above - Hands-on experience in Product Costing and COPA in Controlling module - In-depth knowledge of SAP Finance submodules like GL, AR, AP, and Assets - Execution of month-end closing activities, validations, substitutions, and reporting - Strong Domain experience in Finance - Leadershi...

Role Overview: STL Digital is seeking a talented SAP CO Consultant to join their team in Bhadrak. As a SAP CO Consultant, you will be responsible for leading or supporting SAP FICO module integration with other SAP modules such as MM, SD, and PP. Your primary focus will be on areas such as Cost Center Accounting (CCA), Profit Center Accounting (PCA), Internal Orders, Product Costing, Profitability Analysis (CO-PA), Actual Costing with material ledger, and WBS Element. You will also be involved in developing functional specifications, conducting testing, providing ongoing support, and staying updated on SAP innovations. Key Responsibilities: - Lead or support SAP FICO module integration with ...

Role Overview: As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty. Key Responsibilities: - Customer Engagement: Serve as the first point of contact for clients both in-person and via phone, email, or digital channels ensuring a professional and warm welcome. - Ownership Experience: Support clients throughout the ownership lifecycle from test drives and purchase follow-ups to service reminder...

As this is an Intellimatch developer role Interacting with business client stakeholders & assessing requirements for the new reconciliation & responsible for matching rule prototype configuration & implementation in Intellimatch platform Required Candidate profile Responsible for working with business users to gather understand collateundersta & the requirement Configure the Imatch tool follow the test run process to produce the Imatch results and release cycle

Position Title: Team Manager Banking/BFSI Contact Centre Location: Turbhe, Navi Mumbai Role Overview: We are hiring a Team Manager to lead operations in a Banking/BFSI contact center. The role involves managing a large team, ensuring service quality, driving performance, and handling escalations to deliver superior customer experience. Key Responsibilities: Lead and manage a team to achieve KPIs (AHT, FCR, CSAT). Monitor interactions to ensure compliance and service quality. Provide feedback, coaching, and drive training initiatives. Handle escalations and resolve customer issues effectively. Prepare performance reports and support process improvements. Requirements: Minimum 1.5+ years of As...

Step into a role of a Customer Care Leader at Barclays, where you'll play a pivotal role in shaping the future. Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. ' You may be assessed on key critical skills relevant for success in role such as: Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process. Manage escalations and Perform regular Quality checks for the Team. Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors. Desirable skills sets: Weekly Update on performance levels to the AVP/VP. Address issue...

Step into a role of a Customer Care Leader at Barclays, where you'll play a pivotal role in shaping the future. Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. You may be assessed on key critical skills relevant for success in role such as: Ensure daily Schedule Adherence. Answer queries raised by the Client & Advisors related to the process. Manage escalations and Perform regular Quality checks for the Team. Monitor performance for all Advisors on a monthly basis. Convey feedback received from Quality to all Advisors. Desirable skills sets: Weekly Update on performance levels to the AVP/VP. Address issues ...

Embark on a transformative journey as an FCS Senior Analyst at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Monitor and enforce compliance with OFAC, UN, EU, UK, and other relevant sanctions regimes. Review...

Step into a role of Senior Process Expert, where you'll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow we'll defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you'll need previous experience in: Adequate months of relevant experience Flexibility in hours of work and ability to work changing shifts patterns Effective communication, including questioning skills Ability to work independently or ...

Expertise in managing and troubleshooting with a strong focus on performance optimization, backup/restore, data replication, and stored procedure development Delivering end-to-end technical support including incident management, root cause analysis, API testing, code deployment, and production issue resolution within strict SLAs Strong ability to provide PROD support while ensuring effective communication and quick turnaround for critical issues Strong troubleshooting and problem-solving skills Strong written, verbal communication/collaboration skills and ability to manage user/vendor/customer and to work with cross functional teams Collaborate with multiple stakeholders for tech solutioning...

We are looking for a Project Executive (Post-Sales) to act as the bridge between our clients and internal teams. This role is ideal for someone who enjoys client communication, has the flexibility to handle late-night calls, and can efficiently coordinate tasks with SEO, PPC, and Development teams. Key Responsibilities Attend and manage post-sales client calls (including late-night calls as required). Understand client requirements and translate them into actionable tasks for SEO, PPC, and Development teams. Ensure smooth work allocation and tracking across teams. Follow up on deliverables and timelines, maintaining a professional flow of communication. Build positive client relationships by...

Designation : Customer Support Executive Location : Mumbai Job Type : Full - Time - on Site Position Overview: As a Customer Support Representative in WBN, youll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBN s products. Key Responsibilities: Customer Interaction: Handle inbound customer calls and respond to inquiries in a polite and professional manner. Provide clear and accurate information about products, services, and company policies. Listen actively to customer concerns and understand their needs. Escalate com...

Key Accountabilities: Take ownership of customer issues and sees issues through to resolution. This includes, but is not limited to: Diagnosing, troubleshooting, and identifying solutions to reported problems Identifying potential code bugs and escalating as needed Maintaining prompt, ongoing, and accurate communications to customers and 3rd party stakeholders throughout the course of a reported issue. Participating, with assistance, in customer calls as needed Gain comfort with database queries and review of data Consistent agreed-upon performance levels goals/metrics reached Lead Customer calls for issue resolution, education or escalation Take ownership of expanding internal and external ...

Location: Mumbai Job Type: Full-Time Designation Grade: Mid-Senior *About the Role We are looking for an experienced and detail-oriented Manager Regulatory Affairs to lead regulatory compliance, licensing, and food safety functions across our nutraceuticals and food business. This role is critical to ensuring that our products and operations remain compliant with Indian and international regulatory standards. The ideal candidate will bring deep expertise in FSSAI regulations, Legal Metrology, quality control, and food safety frameworks, along with proven ability to manage licensing, audits, and stakeholder engagement with regulatory authorities. Key Roles and Responsibilities Regulatory Comp...

Career Area: Engineering Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. As a Senior Associate Engineer at Caterpillar, you will have an opportunity to direct and lead the development of new product and complex component and system concepts for release to production i...

You will be part of the FCSD Retail marketing Team, playing a critical role in leveraging data science to drive significant business impact within Ford Customer Service Division. As a Data Analyst Systems Support Specialist, you will translate complex business challenges into data-driven solutions. This involves partnering closely with stakeholders to understand problems, working with diverse data sources (including within GCP), developing and deploying scalable Analytical models(Dashboards, Dashbots), and communicating actionable insights that deliver measurable results for Ford. At least 3 years of relevant professional experience applying data science techniques to solve business problems...

Role Purpose The Corporate Services Officer (CSO) is responsible for managing the end-to-end delivery of corporate contracts, ensuring high standards of customer service, compliant financial management, and effective coordination with Operations and Customer Service teams. Acting as the key link between clients and internal teams after sales are closed, the CSO oversees contract execution, reporting, and feedback while supporting future business opportunities with corporate clients across the B2B, B2G, and B2I sectors. Role Accountabilities The Corporate Services Officer (CSO) ensures smooth delivery of corporate contracts through effective financial and resource management, client support, ...

You will be part of the FCSD Retail marketing Team, playing a critical role in leveraging data science to drive significant business impact within Ford Customer Service Division. As a Data Analyst Systems Support Specialist, you will translate complex business challenges into data-driven solutions. This involves partnering closely with stakeholders to understand problems, working with diverse data sources (including within GCP), developing and deploying scalable Analytical models(Dashboards, Dashbots), and communicating actionable insights that deliver measurable results for Ford. At least 3 years of relevant professional experience applying data science techniques to solve business problems...

Description Requirements Introduction: A Career at HARMAN Digital Transformation Solutions (DTS) We re a global, multi-disciplinary team that s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions. Combine the physical and digital, making technology a more dynamic force to solve challenges and serve humanity s needs Work at the convergence of cross channel UX, cloud, insightful data, IoT and mobility Empower companies to create new digital business models, enter new markets, and improve customer experiences About the Role Drive technical leadership for Lookout iOS apps for consumer and enterprise De...

Project Owner Financial Division ARDEM Data Services Private Limited UNIT No B-1/ 5th Floor 504 505 DLF MY PAD, Vibhuti Khand Gomti Nagar, Lucknow 226010, India Telephone: 915.130.3150 Email: Location: India Type: Remote Full-Time Schedule : Monday to Friday Shift: 6 PM 3 AM IST Share This Job Share Our brand is rapidly growing, and it s time to add to our Production Team! We are looking for an enthusiastic Project Owner who fits with our company culture and is excited to evaluate, manage, and maintain the quality of all of our accounting projects! Essential Functions Documentation: Maintain and update documentation for the respective process, including checklists, process maps, quality plan...