3585 Issue Resolution Jobs - Page 40

As a member of the Customer Success team at LeadSquared, your role is crucial in driving our growth and ensuring customer satisfaction. You will be responsible for nurturing customer relationships, guiding them through onboarding, adoption, and helping them achieve their business goals using our platform. **Key Responsibilities:** - **Seamless Onboarding & Adoption** - Facilitate smooth transitions from implementation to ongoing use by collaborating with the implementation team and customers. - Monitor account readiness and milestones to ensure customers maximize the benefits of our solutions. - **Drive User Engagement & Adoption** - Track product usage and user engagement to identify areas ...

JD is as follows: Monitor application health status closely (since it s Oil and Gas project, need to monitor customer assets (oil wells) closely. If noticed any issues with the assets, immediately take necessary action to fix the issue). Prioritize the issue (P1, P2, P3 and P4). Able to work on multiple projects/applications at the same time. Coordinate with multiple teams during P1/P2 issues for resolving the issue ASAP. Help resolve application issues for the customer efficiently and effectively. Manage customer expectations regarding estimated response times for issue resolution. Resolving the issues through Phone, chat and email communication channels. (Understanding of US English accent...

Key Responsibilities : Lead end-to-end delivery of complex software/AI projects, ensuring scope, timeline, and quality objectives are met. Manage project lifecycle: initiation, planning, execution, monitoring, and closure. Gather and analyze business requirements and map them to technical use cases. Collaborate with internal stakeholders, engineering, and customers to define project plans and deliverables. Oversee integrations with CRMs, APIs, and third-party platforms. Ensure smooth deployments on cloud environments, considering scalability, networking, and security. Conduct customer meetings, manage expectations, and handle change requests effectively. Proactively identify risks, issues, a...

Design and implement a comprehensive account reconciliation (Oracle ARCS) solution Configure reconciliation profiles, formats, match types, Reconciliation rules and workflows Implement workflow automation, aging rules, and structured reconciliation timelines to support accurate and timely financial close Manage data integration from various source system using Data Exchange for both Balance and Transaction Configure matching profiles and match types to enable auto-match rules, and manage exceptions for transaction reconciliation Manage and execute unit, integration, and user acceptance testing phases to ensure smooth deployment and timely issue resolution Develop comprehensive functional doc...

Implement and configure Informatica IDG components i ncluding Axon Data Governance, Enterprise Data Catalog (EDC), and Data Privacy Management (DPM). Collaborate with data owners, stewards, and business users to define and maintain business glossaries, data domains, policies, and governance workflows. Integrate IDG with other platforms (IDQ, MDM, IICS, PowerCenter, Snowflake, etc.) to ensure metadata lineage and impact analysis. Design and implement data governance strategies that align with data privacy regulations (GDPR, CCPA, etc. ) and internal compliance requirements. Create and maintain data lineage maps, stewardship dashboards, and data quality insights using Informatica tools. Define...

Role Purpose The Accounts Payable Manager will be managing Global Operations for his/ her Process. Will be required to work with on shore counter parts, Customers and business managers. Will be working on issue resolution and Process improvements in AP Process. Will need to make sure the process SLAs are maintained in all regions. Will work on ensuring the IHG Values are adhered and team members work towards it. Key Accountabilities Responsible for review of team operations, specialized transactions, and service quality. Ensure tasks assigned to the department are completed per the process responsibility matrix and satisfy the regional requirements. Direct and oversee of the preparation of t...

Systems Engineer with expertise in Enterprise storage product. Responsibilities include that of a typical L4 support where you help analyze issues in customer deployment of our product/solution and recommend workarounds/fixes to mitigate the issues. Responsibilities also include improvement/stability of a codebase release by targeted code fixes, minor enhancements Designs enhancements, updates, and programming changes for portions and subsystems of systems software, including IO path, storage management, databases and cloud-related application. Triage and fix customer issues as part of minor releases. Work often involves cross organizational interactions: Hardware, Firmware, System managemen...

About Lumen Technologies Lumen Technologies is a global technology company that delivers innovative communication and network solutions. Our mission is to empower businesses and individuals to connect, grow, and thrive in the digital age. With a focus on customer experience and operational excellence, we strive to provide cutting-edge solutions that meet the evolving needs of our customers. Job Description: As a Lead HR Advisor II at Lumen, you will play a pivotal role in shaping employee experiences and driving HR initiatives across the organization. You will provide strategic HR guidance to leadership and employees, ensuring alignment with the company’s goals and values. You will be respon...

Role & responsibilities Need to call clients and provide them with training for the inventory management module. After a training session, if there are any doubts or issues, then need to coordinate here again and provide them with an available solution. Visit the client location and give the onsite training to our clients. Individuals should be able to take timely follow-ups. Individuals should work under deadlines. Preferred candidate profile Good written and verbal communication. Customer-service focus. Basic knowledge of computer Graduate and above Should have a laptop & vehicle Ready for the fieldwork & know the local language

Ensure compliance with company policies and regulations. Perform audits and inspections to ensure standards are met. Prepare reports and documentation related to operational activities. Coordinate with various departments to ensure smooth operations. Handle and resolve operational issues and conflicts. Provide support and guidance to junior staff members.

Issue Resolution: Support analysts handle customer or user inquiries and troubleshoot technical issues. They investigate problems reported by users, identify the root cause of the issue, and provide solutions or workarounds to resolve the problem. This may involve remote assistance, phone support, email communication, or using a ticketing system to track and manage support requests. Customer/User Interaction: Support analysts engage in effective and empathetic communication with customers or users. They listen attentively, ask relevant questions to understand the issue, and provide clear instructions or explanations to help users resolve their problems. They maintain a professional and frien...

Key Responsibilities: Customer Support: Provide timely and accurate technical assistance via phone, email, or chat, effectively resolving customer inquiries and issues. Troubleshooting Diagnostics: Identify, diagnose, and resolve hardware and software issues, investigate root causes, and implement effective solutions. Product Setup Configuration: Assist customers in setting up and configuring products, ensuring smooth onboarding and seamless integration into their systems. CRM Management: Maintain accurate records of customer interactions, technical issues, and resolutions within the CRM system to track issue resolution and improve service efficiency. Collaboration: Work closely with interna...

Seeking a highly skilled and experienced professional to join our team as a Workforce Manager/Kronos Dimensions - Integration Specialist. This individual will be responsible for leading the successful implementation of the Workforce Manager/Kronos Dimensions system, ensuring seamless integration into our organization. The successful candidate will play a crucial role in optimizing our workforce management processes and supporting our HR and operations teams. Responsibilities: Lead the end-to-end implementation of Workforce Manager/Kronos Dimensions, including project planning, system configuration, testing, training, and post-implementation support. Collaborate with key stakeholders to gathe...

BASIC FUNCTION Seeking a highly skilled and experienced professional to join our team as a Workforce Manager/Kronos Dimensions Integration Specialist. This individual will be responsible for leading the successful implementation of the Workforce Manager/Kronos Dimensions system, ensuring seamless integration into our organization. The successful candidate will play a crucial role in optimizing our workforce management processes and supporting our HR and operations teams. Responsibilities: Lead the end-to-end implementation of Workforce Manager/Kronos Dimensions, including project planning, system configuration, testing, training, and post-implementation support. Collaborate with key stakehol...

Role Overview: As a software engineer at Google, you will be responsible for developing next-generation technologies that impact billions of users worldwide. You will have the opportunity to work on critical projects that cater to Google's needs and contribute to various areas such as information retrieval, distributed computing, system design, networking, security, AI, and more. Your role will involve working on specific projects, participating in design reviews, testing code, and contributing to the advancement of technology. Key Responsibilities: - Write and test product or system development code. - Participate in or lead design reviews to select appropriate technologies. - Review code d...

As a Supplier Quality Engineer with 3 to 5 years of experience, your primary responsibility is to ensure that products from external suppliers meet the company's quality standards. Your role involves evaluating suppliers, conducting audits, and implementing quality control measures. Key Responsibilities: - Assess and select suppliers based on their ability to meet product and schedule requirements. - Develop and implement supplier quality evaluation and control systems for quality assurance. - Conduct supplier audits to ensure adherence to quality standards and regulatory requirements. - Work with suppliers to resolve quality problems and implement corrective actions. - Track supplier perfor...

You will be responsible for providing first-level IT technical support by resolving basic to moderately complex technical issues related to program scheduling across Arrows business critical systems. This will involve monitoring scheduled programs in various business applications across the Organization to meet pre-defined SLAs. You will also coordinate the resolution of issues with Development and Level 2 Support Teams, escalate to the Level 2 Support team as needed, and update the existing Action Matrix document as defined in respective IT environments. Additionally, you will research common problems, recommend solutions, prepare Monthly Status reports, and review them with Development/Lev...

Role Overview: You will be working as a Campus Hiring and Employee Engagement Executive at Antraweb Technologies Pvt. Ltd., located in Mumbai. Your primary responsibilities will include managing campus recruitment activities, engaging with educational institutions, ensuring a smooth onboarding process, handling employee relations, coordinating employee engagement events, facilitating effective communication, and assisting in resolving employee issues. Your role is crucial in fostering a positive work environment and retaining talent within the organization. Key Responsibilities: - Plan and conduct college recruitment drives. - Coordinate with placement cells and academic institutions. - Mana...

As a Frontend Developer in our team, you will be responsible for the following: - Continuous learning and development in the field of Frontend Development. - Contributing to the team's knowledge base through documentation or presentations. - Reducing the number of critical and major bugs reported by users. - Effectively communicating with team members, stakeholders, and clients. - Working well within a team, contributing to discussions, and helping colleagues. - Completing projects within the specified timeframe and budget. - Minimizing scope changes that can lead to project delays. - Obtaining positive feedback from clients or end-users. - Timely resolution of client-reported issues and inq...

Role Overview: As a Client Support Lead at Keka, you will be responsible for leading and mentoring a high-performing support team catering to US clients. Your role will involve ensuring seamless client interactions, timely issue resolution, and continuous enhancement of support processes. Your expertise in mentorship, communication, and hands-on experience with support tools will be crucial for success in this role. Additionally, any prior experience in the HR domain and SaaS industry will be advantageous. Key Responsibilities: - Lead and mentor a client support team handling US accounts to deliver exceptional service. - Ensure timely resolution of client queries and escalations to maintain ...

Role Overview: As a Snowflake (Admin) at our company, you will be responsible for setting up, deploying, and maintaining the Snowflake cloud platform. Your role will involve assisting application/migration teams with database activities and conducting impact analysis of all Prod/Non-Prod changes. You will also be involved in user (on/off boarding), access (grant/revoke) management, performing backup(clone) and restore activities, and generating and monitoring cost/credit consumption reports for cost optimization. Additionally, you will analyze and resolve platform-related issues, work on critical incidents and user service requests, and ensure SLA adherence, tracking, and reporting. Key Resp...

You will be joining 21K School, Asia's largest and most progressive online school, as a Technical Delivery Lead. In this role, you will be responsible for overseeing the delivery, onboarding, and issue resolution processes. Your main focus will be on ensuring smooth execution of plans, tracking progress, and providing technical support to teams and users when needed. Key Responsibilities: - Ensure smooth execution of plans and delivery of features/systems. - Track progress, identify blockers, and work with the team to resolve them. - Use your software development background to understand solutions and guide the team. - Support onboarding of users and teams onto ERP and other systems. - Coord...

Job Description: You have hands-on experience in an operations role in an IT department within a retail environment. You possess operations/support experience on SAP systems and data center landscapes, with a working knowledge of SAP ECC and other SAP modules. ITSM/ITIL certification is preferred. Your strong analytical and problem-solving skills enable you to translate ideas into practical implementation. You excel in communication, effectively engaging both technical and non-technical audiences. Your ability to manage multiple tasks, deadlines, and issue resolutions sets you apart. Key Responsibilities: - Drive and manage maintenance and support activities efficiently, ensuring timely comp...

Position: Executive / Sr. Executive Experience: 24 Years Location: Noida (On-site) Shift: US (Night) Working Days: Monday to Friday Notice Period: Immediate or up to 15 days Key Responsibilities: End-to-end US payroll processing (on-cycle/off-cycle) Knowledge of US payroll compliance, taxation & W-4 Handle employee queries (email & voice) LOA, garnishments, and onboarding via PeopleSoft Data audits, report updates, and dashboard maintenance Coordination with internal teams & HR/client counterparts Proficient in Excel, MS Office; strong communication skills Preferred: Detail-oriented with problem-solving skills Ability to multitask and meet deadlines Empathy in handling client/employee concer...

HR Help Desk and Support ( Females only) Key Responsibilities: Inquiry Resolution, Issue Resolution, Documentation and Record Keeping, Handling Interiew Panel, Supporting HR Admin Operations, Employee Self-Service Assistance, Compliance and Policy Adherence, Benefit Administration, Reporting and Analytics, Employee Relations, Continuous Improvement. Timing: 6:30pm-3:30am [Night Shift] Interview Mode: Face-To-Face Completely Work from Office. For Females: We provide Drop up facility (if location comes under 8-10 kms from the office location)