2568 Issue Resolution Jobs - Page 39

The key responsibilities for this role include handling escalated customer complaints and issues promptly and professionally. You will be responsible for investigating and analyzing complaints to understand root causes and identify solutions. Collaboration with customer service, sales, and technical teams will be essential to resolve issues and ensure timely resolution. Providing regular updates to customers regarding the status of their escalated cases is also a key aspect of this role. It will be important to document all interactions and resolutions clearly and concisely. Implementing corrective actions to prevent the recurrence of escalated issues and ensuring compliance with company pol...

As an Account Manager at Mako, you will serve as the primary point of contact for clients, ensuring a seamless experience throughout the client relationship lifecycle. Your responsibilities will involve working closely with software development and delivery teams to maintain client satisfaction, manage expectations, and identify growth opportunities within accounts. You will be responsible for client relationship management by being the main point of contact for client communication and engagement. Building and nurturing long-term relationships with clients to understand their objectives and maintain high client satisfaction levels will be crucial. Regular meetings with clients will be condu...

As a Quality Assurance Engineer at our organization, you will play a crucial role in ensuring the quality and reliability of software deliverables. You will collaborate closely with the development team to identify and report bugs, develop test cases, and perform manual testing to guarantee that the deliverables meet the highest quality standards. Your responsibilities will include designing, creating, and executing test cases and test scripts based on user stories. Additionally, you will be responsible for ensuring that API request results are accurate and align with the specified requirements. You will work hand in hand with the development team to identify and resolve any API-related issu...

As a Commercial Mortgage Loan Servicing Specialist at Trimont, you will be responsible for performing operational accounting activities related to account reconcilement and maintenance. Your duties will include providing operational accounting support to internal business groups and/or operations departments, ensuring that accounts are managed within the account policy requirements. You will analyze and review accounting documents for accuracy, trace and investigate transactions to resolve questionable data, and apply corrective actions when necessary. Additionally, you will prepare various reports using online systems, account reconciliation, and certification, as well as perform customer a...

As an SAP TM Consultant, you will be responsible for analyzing the client's SAP TM process and providing solutions for TM outbound/Inbound and Embedded TM implementations. Your role will involve configuring and customizing the SAP TM module to align with the specific needs and requirements of the client. You should have working experience and knowledge in SAP TM S4 interfacing, with exposure to IDOC processing and validations. In this position, it is essential to have expertise in the integration area of SAP TM, SAP MM, and SAP FI modules. You will be tasked with creating and maintaining documentation related to SAP TM configuration, business processes, and user manuals. Additionally, provid...

The role aims to provide support to Wholesale Onboarding by handling day-to-day activities such as processing, reviewing, reporting, and resolving issues. This includes collaborating with clients and internal teams, identifying areas for improvement, and developing procedures to enhance operational efficiency and mitigate risks. Key responsibilities include supporting Wholesale Onboarding initiatives like KYC processing, reviewing, and issue resolution. It involves engaging with clients to gather necessary information for onboarding or KYC refresh in compliance with established policies. The role also entails aligning processes across the bank, identifying industry trends, and participating ...

ECMS/TMS Req # 534762 Role ServiceNow Platform & UI Developer Number of Openings 1 Duration of project 6 months No of years experience 5+ Detailed job description - Skill Set: 1. 3 5 years of experience in ServiceNow development and administration 2. Strong expertise in Service Portal, Agent Workspace, ITSM, and CSM modules 3. Proficiency in JavaScript, Glide APIs, and ServiceNow scripting 4. Experience in handling support tickets, root cause analysis, and issue resolution 5. Exposure to ServiceNow upgrades and version migration activities 6. Good understanding of ServiceNow architecture and data models Mandatory Skills HTML, CSS, JavaScript, and the Service Portal framework. UI/UX best prac...

Step into a role of Assistant Manager - Tradability Controls, where you ll take responsibility for client service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need previous experience in: Monitor tradability controls exception management notifications and provide exception management triage where required across the tradability controls - encompassing EMIR (Risk Mitig...

Maintain an accurate inventory of all devices. Use asset management software to track the number of devices. Perform asset tagging and verification for all IT equipment, ensuring accurate records in the asset management system. Conduct regular audits of IT assets to verify inventory accuracy and compliance. Setup new IT infrastructure and upgrade existing system as required. Maintain records of device assignments and track changes. Ensure all asset information is up-to-date and accurately recorded in the asset management system. Generate reports on asset status, usage, and lifecycle for management review. Ensure all devices comply with organizational policies and industry standards. Manage w...

Accounts Payable Coord I Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life . Discover what our 29,000 employees, across 110 countries already know. Why Syneos Health We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program. We are committed to our Total S...

About R360: Reward360 Global Services Pvt Ltd is India premier Customer Engagement Solutions Company. Headquartered in Bangalore with an office in Dubai and Singapore, our Global loyalty solution has been built after years of deep understanding of consumers, the nuances of the loyalty diaspora, the onset of big data, and most important the simplicity that needs to be delivered across any loyalty program. About this role: We are seeking an experienced professional to lead the Concierge Support function at R360. This high-responsibility role focuses on managing complex client requests and escalations, especially those from premium and super-premium credit card holders of our banking partner. T...

Reporting To: Lead Digital Workplace Engineer (Germany) Job Summary We are looking for a Senior Digital Workplace Engineer based in Noida to play a pivotal role in delivering world-class end-user IT support and driving operational excellence across collaboration tools, endpoint management, and onboarding workflows. This remote role requires close collaboration with the Germany-based lead and participation in global service delivery. You will act as both a senior engineer and operational coordinator for the offshore team, ensuring SLA compliance, knowledge management, and user satisfaction. Key Responsibilities: Act as the offshore lead for Digital Workplace services, coordinating with the on...

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Global Risk and Compliance (GRC) is an independent risk management function with an objective of ensuring that American Express operates in a safe, sound and fully compliant manner within all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessment, and monitor risks. Within GRC, the Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the organization, and oversees risk ownership t...

Customer Service Representative - English Agent - WebBeds Customer Service Representative - English Agent Full Time - Office Based WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels, transfers, tours, activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform, Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innov...

What We Offer: What does a TaskUs Quality Analyst really do? Think of yourself as the backbone of the company, the employee that will provide the best customer experience to your clients. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it s time to imagine what it s like being a Quality Analyst at TaskUs. As a Quality Analyst , you will provide world-class service to your clients in an accurate, efficient and respectful manner on every call as measured by different perfor metrics. You must always strive for Good Customer Satisfaction and Experience and ...

About the Role: As a Technical Support Engineer, you will be part of highly skilled talented Customer Support team who will work with CrowdStrike customers globally. The role will involve working with internal teams to resolve customer problems including troubleshooting, identification of root cause and issue resolution to help them receive the most benefit from their investment. What Youll Do: Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Resolves customer problems via telephone, email, chat or remote access. Research customers technical issues in a timely manner and follow up w...

Senior Systems Analyst ? The Tech Services, Operational Support Team is looking for a Senior Systems Analyst to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset. The People and Capability Technology Services team is responsible for functional support of P&C Systems utilized at Mastercard with a primary focus on Workday. The P&C Technology Services supports all programs and groups in P&C. This role requires a deep understanding of Workday modules, excellent problem-solving skills, a...

Position: Customer Support Domestic Voice Qualification: +2 or degree Responsibilities: Customer Interaction: Respond promptly and professionally to customer inquiries, issues, and feedback across various channels (e.g., phone, email, live chat, social media). Actively listen to customer concerns, asking clarifying questions to fully understand their needs. Provide clear, concise, and accurate information about our products, services, features, and company policies. Guide customers through troubleshooting steps or product usage, offering step-by-step assistance. Issue Resolution: Diagnose and resolve customer problems efficiently and effectively, aiming for first-contact resolution whenever ...

As a part of this role, you will be responsible for addressing customer inquiries through phone, email, and chat in a timely and professional manner. You will play a crucial role in troubleshooting and resolving technical issues related to electric vehicles, ensuring a seamless experience for our customers. Building strong relationships with customers to promote loyalty and customer retention will be a key aspect of your responsibilities. Additionally, you will be required to maintain accurate customer records and support logs to ensure efficient documentation and tracking of customer interactions. The company is a tech-enabled platform that is dedicated to building an EV ecosystem tailored ...

As a Project Coordinator at Tata Communications, you will be responsible for project execution and daily coordination to ensure timely delivery of customer orders. This operational role requires seeking guidance when necessary to ensure high-quality outcomes. Your responsibilities will include proactively monitoring project progress, resolving issues, and taking corrective action as needed. You will also be responsible for creating reports, project documentation, analyzing databases, and conducting both quantitative and qualitative research. Additionally, you will actively participate in key projects as a valuable team member, respond to customer queries promptly, update project management w...

Join us as a QC & Issue Resolution Analyst at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences. To be successful as a QC & Issue Resolution Analyst you should have experience with strong attention to detail, with the ability to manage and analyse large volumes of complex information. You should also possess proven ability to work under tight deadlines, making timely decisions to su...

We are seeking a highly professional and customer-focused Senior Process Associate to join KVC Consultants Ltd. In this role, you will be primarily responsible for engaging with customers over phone calls to provide support, resolve issues, and ensure their satisfaction. You will adhere to quality standards and performance metrics, while also skillfully handling difficult situations to build strong customer relationships. Roles and Responsibilities: Customer Interaction: Engage with customers over phone calls to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Res...

As a Custom Software Engineering New Associate at Accenture, you will play a crucial role in balancing increased marketing complexity and diminishing marketing resources. Your primary responsibility will be to drive marketing performance by leveraging deep functional and technical expertise. You will be tasked with accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement, and Media Growth Services. Your role will specifically focus on Digital Marketing Ads & Promotion creation and design. To excel in this role, you should possess proficiency in HTML5 and CSS3. Your strong kn...

We are seeking a highly customer-focused individual for the International Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing splendid customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns in a 24/7 environment. Roles and responsibilities : Provide splendid customer services to customers in a friendly and courteous manner at all times via chat. Adhere strictly to quality and compliance guidelines in all interactions. Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediat...

Role & responsibilities Engagement with various units/stakeholders to collect, review, design, validates & automate processes. Responsible for recommending change with required controls wherever required. Own every action required to complete projects and deliver on expected outcome . Manage cross Business-unit linkages, bottlenecks and strive for resolutions Interact and facilitate reporting and resolution on bottlenecks with Bank's senior leadership Documentation of projects, business cases, benefits and manage archival of these documents Monitoring and publish Project Management Dashboards / reports for Senior management and other decision-making groups Ensure benefit delivery as per fina...