2536 Issue Resolution Jobs - Page 3

As a Senior Customer Service Representative at Lutron's Gurugram location, you will be a crucial part of delivering exceptional support and creating meaningful experiences for customers. By engaging in hands-on product training, impactful customer interactions, and collaborative team initiatives, you will not only enhance the service provided but also advance your own career. This role offers a pathway to contribute your expertise across customer-facing teams, driving lasting value and making a real difference daily. **Key Responsibilities:** - Respond to customer inquiries through phone, email, or in person. Troubleshoot service issues and provide timely solutions. - Handle complaints with ...

As a Project Manager at Zinnia, you will play a crucial role in leading and driving automation and process enhancement initiatives across the business operations. Your exceptional project ownership, cross-functional coordination, and sharp understanding of delivering business impact through structured execution will be key to your success in this role. **Key Responsibilities:** - Lead end-to-end planning, execution, and delivery of automation-led projects, focusing on business transactions and workflow improvements. - Collaborate closely with Product, Ops, BA, and Engineering teams to ensure clarity, alignment, and timely execution of project goals. - Coordinate requirements gathering, scope...

Location: Naigaon West, Mumbai Job Type: Full-Time Experience: 1 2 Years Salary: 1.5 LPA 2.5 LPA ... Job Title: Software Tester Location: Naigaon West, Mumbai Job Type: Full-Time Experience: 1 2 Years Salary: 1.5 LPA 2.5 LPA We are a growing Website Design Software Development Company based in Mumbai, looking for a Software Tester who is passionate about delivering high-quality software solutions. Key Responsibilities: Conduct manual and automated testing of web applications Perform UI/UX testing to ensure user-friendly experiences Execute API testing for robust backend functionality Load and performance testing using JMeter Validate applications developed on the MVC architecture Write and e...

Detailed JD (Roles and Responsibilities) Real-time monitoring, tracking, and resolution of all EDI errors in OpenText, with root-cause documentation and trend analysis. Owns ticket queue in ServiceNow, performs root-cause analysis (RCA), updates and closes tickets. This support role will require email communication to both internal external stakeholders around EDI related issues, primarily through ServiceNow platform. Create issue resolution documentation (incident description, root cause, steps to resolve) For new processes, If no documentation exists create initial draft and schedule review (build knowledgebase) Complete all training and knowledge transfer within timelines with positive fe...

Join us as a Customer Service Analyst Take on a new role, where you'll be building relationships with our people, providing a seamless and positive experience You'll be acting as the first point of contact for colleagues, answering their enquiries and identifying opportunities to help them with simple HR services Join a collaborative and fast-paced environment, where you'll be able to further develop your customer service skills What you'll do As a Customer Service Analyst, you'll be providing outstanding service in every interaction with employees of the bank as you complete general HR requests. We'll look to you to educate our people in the different ways to interact with HR, supporting th...

Role Overview: As an Influencer Marketing - Operations at our company located in Gurgaon, Two Horizon, you will be responsible for managing the execution of a large-scale influencer campaign for a global mobile brand. Your role will involve day-to-day creator management, ensuring timely delivery of branded content, and smooth coordination between influencers, internal teams, and reporting managers. If you possess strong organizational skills, a passion for influencer marketing, and the ability to manage multiple creators at scale, this role is the perfect fit for you. Key Responsibilities: - Influencer Management: Build and maintain relationships with 30-40 influencers; share briefs, clarify...

Role Overview: As a Project Co-ordinator, your main role will involve assisting in planning, tracking IT projects, coordinating between clients and internal teams, sharing updates, feedback, and requirements clearly, preparing simple reports, following up on project tasks, helping resolve day-to-day issues during the project, and supporting the Project Manager in daily operations. Key Responsibilities: - Assist in planning and tracking IT projects - Coordinate between clients and internal teams - Share updates, feedback, and requirements clearly - Prepare simple reports and follow up on project tasks - Help resolve day-to-day issues during the project - Support the Project Manager in daily o...

As an MEP Engineer, your role will involve designing, installing, and maintaining mechanical, electrical, and plumbing (MEP) systems in construction projects. You will be responsible for ensuring functionality, efficiency, and compliance with codes and standards. Your key responsibilities will include: - Creating design drawings for MEP systems - Coordinating with architects and contractors to ensure seamless integration of MEP systems - Selecting appropriate equipment for installation - Performing site visits and quality checks to monitor progress and compliance - Resolving system issues promptly to ensure safe and effective building operations Qualifications Required: - Previous experience...

Role Overview: You will be responsible for leading, developing, and improving teams of software engineers with various skills to ensure the delivery of high-quality end products. Your main focus will be to provide technical guidance, support analysis and design activities, and ensure that products are aligned with customer requirements and company standards. Key Responsibilities: - Participate in the entire software development cycle, including requirements analysis, design and development, testing, and documentation across multiple projects - Ensure timely delivery and maintain code quality of agreed projects - Set objectives for team members, monitor progress, and empower the team to achie...

Role Overview: As a Visa Counsellor, you will be responsible for working closely with the Admission and Counselling Team to educate them about the latest updates and overseeing the team of counsellors and filing officers with result-oriented strategies and planning. You will serve as the process owner for all clients of the branch (students), ensuring that they are well serviced and guided throughout the entire student Visa application process. Your role will also involve cross-checking complete visa application documentation, providing advice to the team on managing students and visa files, and making appropriate decisions to increase visa approvals. Additionally, you will be involved in tr...

Job Description: As a candidate for this role, you will be responsible for managing and maintaining spare parts inventory levels. Your duties will include ensuring timely delivery of parts to support maintenance activities, monitoring stock levels, and performing regular inventory audits. You will also be required to maintain accurate records of inventory transactions, identify and resolve issues related to spare parts availability, and prepare reports on inventory status and part usage. It is essential to ensure compliance with company policies and procedures. Qualification Required: - Male/Female candidates - Experienced/Freshers Work Location: This position requires you to work in person....

As a Customer Care Executive, your role will involve providing excellent customer service in the food industry. Your responsibilities will include: - Demonstrating excellent communication skills with impeccable spelling and grammar. - Making phone calls to address customer needs effectively. - Resolving customer complaints and issues in a customer-oriented manner. - Interacting with customers through various channels such as phone, email, and live chat. - Responding promptly to customer inquiries and resolving complaints efficiently. - Processing orders, forms, applications, and requests accurately. - Maintaining records of customer interactions, transactions, comments, and complaints. - Col...

As a Customer Service Associate in the Solar Industry located in Noida Sector 135, your role will involve various responsibilities to ensure high levels of customer satisfaction and retention. Key Responsibilities: - Customer Management: Handle customer inquiries through phone, email, and chat, providing timely and accurate responses. - Issue Resolution: Effectively resolve customer complaints and escalate when necessary to maintain customer satisfaction. - Reporting: Generate regular reports on customer interactions, feedback, and sales metrics to enhance the customer service process. - Customer Retention: Proactively engage with existing customers for feedback, service improvements, and en...

In this position, you will be responsible for managing project plans and project work for Pragmatic Techsofts OpenERP implementation projects. Your key responsibilities will include: - Executing functions of requirement gathering, documentation, and system design - Ensuring correct delivery and training during the handover of implementations - Gathering and understanding customer expectations from a feature and functionality perspective - Analyzing differences between requirements and current functionality - Working with the Development team to design solutions - Preparing documentation including timelines and costing - Creating end-user manuals and training videos - Testing the application ...

Vidal Health Insurance TPA is hiring for Executive for Client Servicing Roles and Responsibilities: Key Responsibilities: 1 . Management of query related to Claims and Cashless at Level 1. 2.Reports on top corporate/insurance companies/brokers to be reviewed with Leadership Team 3. Fulfilment of SLAs of top stakeholders for the respective region. 4. Oversee timely submission of MIS reports 5. Relationship with HO of Insurance Companies, Brokers if required. 6. Oversee department functions like the Customer Care, Claims, Contact Centre and related functions. Qualification & Experience required: Experience: Minimum Graduation with 1-2 years of experience in Customer Service with good com skill...

Experience: 7+ Years Location - Mumbai (Nariman Point) ERP experience of which 4-6 years in IFS (version APPS 10 or IFS Cloud) ERP in-depth hands-on knowledge as functional resource in Accounts or Distribution.

Interpret client-specific portfolio guidelines and implement corresponding compliance rules in the internal application. Ensure accurate and timely setup, validation, and maintenance of credit compliance configurations for multiple clients. Perform operational verification and quality checks to ensure that compliance rules are functioning as intended. Analyze credit portfolio data using SQL and Excel to support ongoing monitoring and issue resolution. Work closely with client-facing teams to gather requirements, clarify mandates, and ensure alignment with implementation. Manage and mentor a team of analysts to ensure consistent execution, high standards, and effective workload distribution. ...

Essential Responsibilities: Device model extraction for DC and RF frequencies (BSIM/PSP and their SOI versions as required) Definition of test structures and layout as and when necessary. Knowledge of semiconductor physics and application in understanding device data (Diode, Varactor, MOSFET etc.) Knowledge of S-parameters and their application in extracting device models. Interaction with team to resolve discrepancies in the data, model etc. Required qualifications: Education/Experience - M.S/PhD with focus on semiconductor devices Experience required MS with 6+ years or PhD with 3-5 years of experience Exposure to RF a plus (S-parameters etc.) Fluency in English Language - written verbal P...

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Conducting diagnostic tests to identify the root cause of customer issues - Providing technical guidance to customers and walking them through solutions to resolve their problems - Collaborating with development teams to escalate and resolve complex technical issues - Maintaining accurate records of customer interactions and issue resolutions in a CRM system - Participating in the development and delivery of customer training and support materials - Communicating with customers and internal...

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Conducting diagnostic tests to identify the root cause of customer issues - Providing technical guidance to customers and walking them through solutions to resolve their problems - Collaborating with development teams to escalate and resolve complex technical issues - Maintaining accurate records of customer interactions and issue resolutions in a CRM system - Participating in the development and delivery of customer training and support materials - Communicating with customers and internal...

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Conducting diagnostic tests to identify the root cause of customer issues - Providing technical guidance to customers and walking them through solutions to resolve their problems - Collaborating with development teams to escalate and resolve complex technical issues - Maintaining accurate records of customer interactions and issue resolutions in a CRM system - Participating in the development and delivery of customer training and support materials - Communicating with customers and internal...

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Conducting diagnostic tests to identify the root cause of customer issues - Providing technical guidance to customers and walking them through solutions to resolve their problems - Collaborating with development teams to escalate and resolve complex technical issues - Maintaining accurate records of customer interactions and issue resolutions in a CRM system - Participating in the development and delivery of customer training and support materials - Communicating with customers and internal...

RBL Bank Ltd is looking for Support Engineer to join our dynamic team and embark on a rewarding career journey - Responding to customer inquiries and resolving technical issues via phone, email, or chat - Conducting diagnostic tests to identify the root cause of customer issues - Providing technical guidance to customers and walking them through solutions to resolve their problems - Collaborating with development teams to escalate and resolve complex technical issues - Maintaining accurate records of customer interactions and issue resolutions in a CRM system - Participating in the development and delivery of customer training and support materials - Communicating with customers and internal...

In this role, you will be responsible for managing last mile delivery operations, performance monitoring, customer experience, warehouse coordination, issue resolution, shipment reconciliation, and dispute management. **Key Responsibilities:** - **Last Mile Delivery Management:** - Oversee and ensure smooth execution of last mile delivery operations in designated areas. - Monitor daily delivery performance metrics such as on-time deliveries, failed deliveries, and returns. - Manage and track real-time delivery status using logistic tracking tools or dashboards. - Monitor end-to-end delivery closure reports to track pending, failed, or rescheduled shipments. - Conduct regular meetings with de...

Role Overview: As an Inventory Management Coordinator, your primary responsibility will be to assist in monitoring inventory levels, conducting stock checks, and managing warehouse space. You will also be involved in shipment coordination, tracking and coordinating the movement of goods to ensure timely delivery, and managing transportation with carriers and vendors. Your role will require maintaining accurate records of all logistics activities, shipments, and inventory. Additionally, you will serve as a liaison between internal teams, suppliers, carriers, and customers to provide updates and resolve any issues that may arise. Key Responsibilities: - Assist in monitoring inventory levels an...