679 Issue Resolution Jobs - Page 28

Database Design Collaborate with application developers to design and optimize SQL databases that meet application requirements, scalability, and performance needs Database Implementation Install, configure, and set up SQL Server instances, creating and configuring databases, tables, and stored procedures Performance Tuning Monitor and optimize database performance, identifying and resolving performance bottlenecks, query optimization, and index maintenance Backup and Recovery Develop and implement database backup and recovery strategies to ensure data availability and integrity Security Manage database security by configuring user roles, permissions, encryption, and auditing to protect sensitive data Maintenance Perform routine maintenance tasks, such as patching, upgrading, and applying service packs to keep SQL Server instances up to date High Availability Implement high availability and disaster recovery solutions, such as clustering, replication, and Always On availability groups Monitoring and Alerting Set up monitoring tools to track database health and performance, configuring alerts for proactive issue resolution Documentation Maintain detailed documentation of database configurations, procedures, and incidents Query and Performance Analysis Analyze and optimize SQL queries for efficient data retrieval and manipulation

Our Purpose Title and Summary Senior Analyst, Mastercard Gateway, Scheme Compliance Overview MasterCard Payment Gateway Services (MPGS) is at the centre of the exciting and fast growing payment industry. MasterCard Payment Gateway Services is doing business in over 70 countries across the five continents. The MPGS product management team is responsible for defining the strategy for, and executing the delivery of, market-leading payment gateway products serving acquirers and merchants on a global basis. As an agnostic payment gateway, MPGS is subject to several regulated areas, spanning from Payment Schemes mandates, PCI, On Soil and internal Mastercard Compliance. An exciting opportunity is available in the Card Scheme Compliance team. Role The role holder will support the overall Scheme Compliance of the Mastercard Payment Gateway Services (MPGS) product suite to minimize exposure to Financial and Reputational risks. This will include managing collection and prioritization of product compliance initiatives across the business, collaborating closely with Global Product Management, Regional Market Product Management, Legal, Compliance and IT. This function is NOT involved in AML, KYC, Financial Crime etc. Instead, the role will be involved with the Operating Regulations ( the Rules ) as published by the various global and domestic payment schemes. It will also be involved with local/regional regulations affecting the payment industry. The Scheme Compliance team is responsible for the relationship with the Global Payment Schemes (Mastercard, Visa, Amex etc.) as well as Domestic Payment Schemes, in terms of receiving, analysing, discussing bulletins and mandates. Additionally, the role holder will be supporting the communication/training plan and delivery to the key internal and external stakeholders impacted by the changes. This is a global role and involves liaising with multiple time-zones. Responsibilities Undertake analysis of Card Schemes communications and provide summary of changes of scheme rules and regulations to impacted MPGS business areas Work closely with MPGS business areas to ensure internal delivery of change occurs within Card Scheme mandates timescales Interface with Product Management teams and O&T to ensure priorities are reflected in development plans via the SAFe PI Planning methodology. Maintain library of all Card Scheme communications Build and maintain internal web portals for all Card Scheme communications Work closely with MPGS business areas to identify, document and maintain internal processes in relation to Card Scheme compliance Support MPGS business areas with Card Scheme related queries Maintain Global Card Scheme Compliance team internal and external communications Liaising directly with payment networks and schemes as applicable. Advocating the corporate and/or client position when appropriate. Communicating identified compliance gaps to management immediately. Identifying financial exposure and client impacts with recommended remediation and communication plan for issue resolution All about You 4 years of experience with Card Schemes and/or Acquiring or Gateway business in a business analyst function Experience with payments technology services, especially gateway services, ecommerce, or payments software development Solid experience with Payments Schemes rules and communication tools. Experience with GDPR, PCI and PSD regulations and impacts. Experience working with an Agile methodology. Ability to establish and build relationships across the organization, including with Sales, Commercial Product Management, Development, Operations, and Support. Driven to learn and operate as a team player who is self-motivated and driven to succeed. Demonstrated track record in managing complex multi-stakeholder initiatives. Excellent organizational skills, project delivery, business & operational management and project management experience. Superior communications, presentation, and interpersonal skills. Flexibility and ability to work with teams at a global level with different time zones.

Job description Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of senior consultant specialist In this role you will: Key critical role required to be the techno-functional person. Coordinate and embed technical standards, increase the maturity of the team, drive best practices, and ensure quality reliable, robust solutions are driven throughout the engineering team. Take accountability for delivery of systems changes to the assigned POD and drive artifacts delivery as per plan. Provide management support across other Work stream in project as required. Work closely with diverse Business and IT teams & gain a detailed understanding of the Business requirements. Identify solution options and perform solution option evaluations to get the best solution agreed. Support Agile teams in issue resolution around the agreed solution to ensure that the release schedule remains on track and that functional issues are solved through appropriate, agreed solutions. Work with the key stakeholders to deliver innovative solutions within the bank. Proactively push team to innovate with ideas to drive the department forward. Need to have data analysis tool expertise (e.g. SQL knowledge, database tools). Understands risk exposure to the bank and help senior colleagues manage it. Define and document solutions and changes producing comprehensive documents supported by structured analysis techniques and methodologies. Apply your expertise in business process modelling using different tools like Visio, Gliffy; Proficient in designing workflows, scenarios, swim lane diagrams, state diagrams etc. Assure delivery through the entire life cycle of the project from user requirements through to go-live. Support the development of the BA function and the team within the IT Portfolio and Programme Management practice. Determine business suitability of proposed requirements with architect, developers and other relevant team members and provide recommendations. Apply knowledge of SAFe agile by coaching team with SAFe practices, facilitating pre-PI planning, and ensuring a focus on delivering value to the customer. Apply knowledge and experience in design thinking principles Requirements To be successful in this role you should meet the following requirements: 10 to 15 years of experience working as Business Analyst preferably in Capital Markets. Specialist in-depth experience of investment banking. Hands-on experience of SQL Queries, ability to debug Stored Procedures, Java code and identify bugs/defects. Experience on Google Cloud Platform is welcome. Customer centric mindset: Good at identifying the problem statement and the business need for a change and propose solutions to create customer delight. Having good business acumen, strong analysis skills and problem-solving skills. Demonstrable experience of data sourcing, liaising with upstream systems and ensuring end-to-end clarity of requirements across multiple teams Experience within IT/Finance/Risk change delivery programmes/projects is required. A proven track record of the successful delivery of large-scale projects in previous domains to tight deadlines Excellent interpersonal skills, written and verbal which shall be leveraged internally with IT teams and Business stakeholders. Experience of different techniques used for requirements elicitation. An ability to both influence global stakeholders and work effectively with them. Good at conflict handling and resolution. You ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Job Overview We are hiring a Technical Support Specialist with strong communication skills and a well-rounded technical foundation to support our web application users. This role involves working in rotational shifts (including nights) , and requires someone who is technically sound, well-spoken, and professionally groomed to handle global client interactions via calls, emails, chat, and ticketing platforms . As the first point of contact for technical issues, you'll ensure smooth user experiences by diagnosing problems, resolving them efficiently, and collaborating with our internal tech teams when necessary. If you are looking to build a strong foundation in IT support while working in a dynamic, fast-paced environmentthis is the opportunity for you. Key Responsibilities Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing). Troubleshoot and resolve issues related to application performance, access, or functionality. Escalate unresolved cases to engineering or product teams with proper documentation. Assist users with website updates, account setups, and feature-related queries. Maintain detailed logs of issues, resolutions, and follow-ups in the support system. Manage user access and permissions securely, following internal protocols. Provide regular updates to users, ensuring a customer-first approach at every touchpoint. Required Skills Excellent spoken and written English communication skills neutral accent and strong grammar. Technically groomed with basic knowledge of IT systems (Windows, Linux/macOS) and web technologies . Analytical mindset with strong problem-solving and multitasking capabilities. Familiarity with ticketing tools . Ability to adapt to rotational shifts and work with global clients. Why Join Us? Competitive salary with performance incentives Exposure to global clients and real-time troubleshooting Career growth in a supportive, tech-driven environment On-the-job training and skill development opportunities