679 Issue Resolution Jobs - Page 27

Experience: 6 - 9 Years Location: Bangalore Notice Period: Immediate to 15 Days Job Overview We are seeking an experienced and driven SAP S/4HANA Migration Lead to spearhead end-to-end migration projects for enterprise-level clients transitioning to the S/4HANA platform. In this role, you will be responsible for planning, executing, and supporting complex migrations using tools such as SUM DMO and SWPM , while ensuring system stability and performance. Your in-depth knowledge of HANA database architecture and SAP upgrade processes will be critical to project success. You will work in a collaborative environment that encourages innovation and continuous improvement. As a senior member of the team, you ll also have opportunities to mentor junior consultants and play a pivotal role in defining migration best practices. Key Responsibilities Lead end-to-end SAP S/4HANA migration and conversion projects. Design and implement migration strategies tailored to specific customer requirements. Utilize tools such as SUM DMO and SWPM for system migrations. Perform system assessments, upgrades, and landscape transformation activities. Collaborate with cross-functional teams and stakeholders to gather requirements and communicate project status. Provide Go-Live and post-migration support, including performance optimization and issue resolution. Develop comprehensive technical documentation for all migration phases. Mentor and guide junior team members on SAP Basis and migration best practices. Conduct root cause analysis and troubleshoot SAP BASIS and HANA-related issues. Requirements 6-9 years of experience in SAP BASIS and migration projects. Proven experience in at least 3 full-cycle S/4HANA migration projects . Minimum of 4 SAP upgrades executed in a hands-on capacity. Strong expertise in S/4HANA conversion methodologies and heterogeneous migrations. Hands-on experience with SAP HANA Database architecture and administration. Proficient in using SUM DMO , SWPM , and other SAP migration tools. Experience with SAP Cloud (BTP, HANA Cloud) is a plus. Familiarity with Solution Manager , Java stack , BODS , and WebDispatcher is an advantage. Excellent communication and stakeholder management skills. Key Skills SAP S/4HANA Conversion & Migration SAP Basis Administration SAP HANA Database Management SUM DMO, SWPM, and Upgrade Tools SAP Cloud (BTP, HANA Cloud - optional) Performance Tuning & Post-Go-Live Support Documentation & Process Standardization Team Mentoring & Technical Leadership Troubleshooting & Root Cause Analysis Stakeholder Communication & Project Reporting Why Join Us Be a transformation leader in high-impact S/4HANA projects. Work with a collaborative team that values innovation and learning. Shape SAP migration strategies and lead enterprise solutions. Grow your career through challenging technical work and leadership opportunities.

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences. We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth. At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker. Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others. Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures. Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward. Talkdesker: YOU! The Talent Operations Coordinator I is an entry-level role responsible for providing operational support to the talent acquisition and talent management functions within the organization. This position involves coordinating recruitment activities, managing talent data and systems, and supporting various talent-related initiatives. The Talent Operations Coordinator plays a crucial role in ensuring smooth and efficient talent processes, maintaining accurate talent data, and delivering a positive candidate and employee experience. Duties and Responsibilities: Schedule candidate onsite & virtual interviews for our global Talent Acquisition team through our scheduling applications Manage day-of-interview operations (point of contact for candidates to ensure interview experience is frictionless Develop and implement strategies, workflows, and processes to make the talent acquisition process seamless and scalable Assist with ATS (Greenhouse) optimization and training (including documentation in our company wiki) Maintain high integrity and accuracy of ATS (Greenhouse) data Provide Tier 1 support and day-to-day issue resolution to end-users of our ATS Complete reference checks for candidates at the offer stage as needed Qualifications: Bachelor s degree or equivalent work experience 1+ years of experience in Talent Acquisition/Human Resources/Administration preferred Ability to work in office from our Bengaluru office four (4) days per week Exposure to Applicant Tracking System (ATS) Fast-growing startup experience preferred Excellent analytical/quantitative skills and the proven ability to translate analysis into actionable tasks Exceptional interpersonal skills with the keen ability to develop rapport with diverse candidates Ability to develop strong trusting relationships in a demanding and high-performing work environment Work Environment and Physical Requirements: Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.) The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Do you want to help solve the worlds most pressing challengesFeeding the worlds growing population and slowing climate change are two of the worlds greatest challenges. AGCO is a part of the solution! Join us to make your contribution. AGCO is looking to hire candidates for the position of Senior Engineer - E Validation . We are looking for an experienced Sr. Engineer for Electronic Validation . This position is to lead the validation and testing efforts of electronic components, circuits, and systems. This role is critical in ensuring the performance, reliability, and compliance of products before they reach production. The ideal candidate will have a strong background in electronic hardware validation, debugging, and compliance testing, with hands-on experience in laboratory environments using advanced test equipment. Your Impact Analyze Project Requirements: Understand and interpret project requirements to develop appropriate test plans and define test case scenarios. Code Verification and Analysis: Perform static code verification and analysis to ensure software standards are met. Functional Validation Testing: Conduct functional validation testing on various platforms such as bench or Hardware-in-the-Loop (HIL) systems. Issue Resolution: Work closely with feature and system engineers to resolve any in-house feature issues. Support tools : Polarion, CAN / J1939 / GD protocols Documentation: Document validation activities and maintain records for all validation processes. Keeps abreast of latest technological advancements and updates of the current validation structure,seek new hardware and softwares needs to improve the validation process. Your Experience and Qualifications Education: A bachelors or master degree in computer science/ Electronics Engineering, or a related field. Experience in software validation methodologies, testing techniques, and test case development. System Tools: Polarion, CAN / J1939 / GD protocols Enthusiasm for learning new technologies and tools. Strong problem-solving skills. Your Benefits GLOBAL DIVERSITY - Diversity means many things to us, distinct brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique! ENTERPRISING SPIRIT- Every role adds value. We are committed to helping you develop and grow to realize your potential. POSITIVE IMPACT - Make it personal and help us feed the world. INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm. MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work options. Your Workplace AGCO is a Great Place to Work Certified and has been recognized for delivering exceptional employee experience and a positive workplace culture. We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruiting, we are committed to building a team that includes various experiences, backgrounds, cultures, and perspectives. Join us as we bring agriculture into the future and apply now! Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice. AGCO is proud to be an Equal Opportunity Employer

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. (THE ROLE) An associate (HRO Processing Assistant II )is responsible for ensuring we deliver timely and accurate information to all participants. Associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues. (RESPONSIBILITIES) Understands and contributes positively to meeting client SLA s, PG s. Maintain internal & client defined quality scores. Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards. Ensuring proper documentation and follow-ups and follow SOP s Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision. Helps in identifying issues, process delays, and quality problems and recommends solutions and executes. Work with leads to ensure delivery in accordance with standard operating procedures. Take complete ownership of self-learning & development. Ability to work in a fast-paced environment with short deadlines. Able to practice logical reasoning and critical thinking. (REQUIREMENTS) Bachelor s degree in B.Com, B.A, BBA (No Full time MBA/MCA/B Tech/BE/B Ed) 2-4 years of work experience. Excellent verbal and written communication skills. Can work evening/night shifts as per business requirement Basic computer knowledge (MS-Office, Excel) Good analytical skills & attention to detail. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Diversity and Inclusion Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. Diversity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. DISCLAIMER: Nothing in this job description restricts managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. ."

Customer Service Rep _ Office Based _ Chennai/Trivandrum ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Customer Service Rep to join our diverse and dynamic team. As a Customer Service Rep at ICON, you will play a pivotal role in providing exceptional support to our clients and stakeholders, ensuring their needs are met and enhancing their experience with our services. What you will be doing Responding promptly to customer inquiries via phone, email, or chat Providing accurate information about our products, services, and clinical trial processes Assisting customers with order placement, account management, and issue resolution Liaising with internal teams to address customer concerns and escalate complex issues as needed Maintaining detailed records of customer interactions and transactions Your profile High school diploma or equivalent; bachelors degree preferred Proven experience in customer service or a related field Excellent communication and interpersonal skills Strong problem-solving abilities with a customer-centric approach Ability to multitask, prioritize, and manage time effectively What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirementsWe would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON EmployeePlease click here to apply

About the Role: We are looking for a proactive and technically skilled Desktop Engineer to join our IT support team. The ideal candidate will have solid experience in IT asset management, basic OS troubleshooting, vendor coordination, and strong communication abilities. You will play a key role in resolving user issues, maintaining asset records, and ensuring service excellence. Key Responsibilities: Monitor and resolve issues using the ticketing tool; coordinate via call/chat with relevant teams for resolution. Dispatch tickets appropriately with detailed log notes. Liaise with vendors for issue resolution and follow-up actions. Ensure responsiveness to client requirements via calls, emails, and chats. Escalate recurring issues or defects to higher management. Take ownership of issues from troubleshooting to resolution. Drive user satisfaction through effective communication and support. Identify hardware-related risks and escalate for urgent replacement. Prepare, identify, and maintain accurate IT data records. Update and manage IT asset inventory in the asset management tool daily. Track asset warranty details and report periodically to management. Identify cost-saving opportunities related to renewals, software licensing, and services. Handle asset allocation and deallocation efficiently. Conduct quarterly audits for data integrity in the asset database. Support asset acquisition and disposal by coordinating documentation and logistics. Generate and share monthly and quarterly asset data analysis reports. Required Skills and Competencies: Good understanding and experience with ticketing tools. Working knowledge of IT asset management tools. Basic knowledge of operating system installation and troubleshooting. Excellent verbal and written communication skills. Ability to quickly grasp new technologies and processes. Experience coordinating with vendors and managing assets. Problem-solving mindset with the ability to clarify and resolve technical requirements.

Key Responsibilities: 1. Module Support & Maintenance Provide functional support for SuccessFactors modules including Employee Central (EC) , Performance & Goals Management (PMGM) , and Learning Management System (LMS) . Support additional HR processes such as Benefits , e-Resignation , and ongoing employee data maintenance . 2. Ticket Management & Issue Resolution Ensure timely resolution of Level 1 support tickets in accordance with defined SLA timelines . Address user queries, troubleshoot system bugs, and respond to “how-to” questions. Support data uploads and minor configuration changes as required. 3. Collaboration & Troubleshooting Work closely with the technical team to identify, troubleshoot, and resolve daily operational issues within the SuccessFactors ecosystem. 4. Testing & Quality Assurance Design, execute, and document functional test scenarios to validate configurations and logic. Coordinate and support User Acceptance Testing (UAT) , including documentation and communication with internal customers. 5. Documentation & SOPs Develop and maintain comprehensive documentation including test cases , UAT scripts , Standard Operating Procedures (SOPs) , and user manuals for system processes and configurations. 6. Training & User Support Conduct training sessions and provide hands-on support to HR users and team members on the effective use of SuccessFactors modules. 7. Reporting & Analytics Generate and review daily operational reports , providing timely updates to supervisors for task tracking and prioritization. Prepare and submit monthly MIS reports to the designated Single Point of Contact (SPOC) for strategic and organizational reporting needs.

Get to know our Team: L2 Tech Support team is responsible for providing technical assistance to various Support and Engg teams both internal and external. Team will provide technical support with respect to issues raised by various teams related to Consumers which includes Passengers, Drivers, Merchants and any other partners. Get to know the Role: Provide technical support to customer issues and other complex and escalated issues. Provide troubleshooting and technical support via Jira, messenger, other Web based tools and email etc. Act as a liaison between customers, Support teams and Engineering teams. Collaborate with other teams and experts whenever required to solve complex technical issues. You will be reporting to Senior Specialist Payment Operations in the team. This is a hybrid role based in Bangalore only. The Critical Tasks You Will Perform Support product and feature launches by collaborating with business operations and engineering teams. Troubleshoot and resolve technical issues, ensuring minimal disruption to stakeholders. Enhance system reliability, stability, and scalability in partnership with engineering teams. Lead outage calls, driving issue resolution to minimize user impact. Document and share operational, maintenance, and troubleshooting procedures across teams. Read more Skills you need The Essential Skills You Will Need Minimum of 3 years of relevant experience with a Bachelors degree in Engineering/B.Tech. Must have at least 2 years experience related to support or operations. Strong database knowledge, particularly MySQL, with experience in writing SQL queries. Hands-on experience in supporting product, system, or application launches with an understanding of SDLC. Proficiency in online tools such as Go-Land, Kibana, Jira, power-Bi and web-based email platforms. Excellent troubleshooting and problem-solving skills to diagnose complex technical issues by code debugging. Ability to implement processes for efficient issue tracking, reporting, and resolution while maintaining SLAs.

Job Description: Consultant_SAP_MDG Techo Functional role Responsibilities: Collaborate with business stakeholders to gather and analyze requirements for designing effective master data governance processes. Map SAP MDGs functional capabilities to business needs, ensuring alignment with overall enterprise data governance strategies. Design and define process models within SAP MDG, including entity types, change requests, business rules, and activities. Configure SAP MDG solutions for various master data domains such as Material, Customer, Vendor, Finance, or others, based on business requirements. Customize and enhance data models, workflows, and user interfaces within SAP MDG to support specific organizational needs. Develop functional specifications, create test plans, and test scripts for unit testing, integration testing, and user acceptance testing (UAT). Identify, troubleshoot, and resolve both functional and technical issues encountered during MDG implementations. Support post-go-live activities, including system monitoring, issue resolution, and user training to ensure smooth adoption and continued system effectiveness. MDG ABAP exposure is preferred but not mandatory for a Techno-Functional profile. Additional Sills:

Description: ACCOUNTABILITIES: Designs, codes, tests, debugs and documents software according to Dell s systems quality standards, policies and procedures. Analyzes business needs and creates software solutions. Responsible for preparing design documentation. Prepares test data for unit, string and parallel testing. Evaluates and recommends software and hardware solutions to meet user needs. Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements. Works with business and development teams to clarify requirements to ensure testability. Drafts, revises, and maintains test plans, test cases, and automated test scripts. Executes test procedures according to software requirements specifications Logs defects and makes recommendations to address defects. Retests software corrections to ensure problems are resolved. Documents evolution of testing procedures for future replication. May conduct performance and scalability testing. RESPONSIBILITIES: Leads small to moderate budget projects; may perform in project leadership role and/or may supervise the activities of lower level personnel. Provides resolutions to a diverse range of complex problems. Executes schedules, costs and documentation to ensure assigned projects come to successful conclusion. May assist in training, assigning and checking the work of less experienced developers. Performs estimation efforts on projects and tracks progress. Drafts and revises test plans and scripts with consideration to end-to-end system flows. Executes test scripts according to application requirements documentation. Logs defects, identifies course of action and performs preliminary root cause analysis. Analyzes and communicates test results to project team. Description Comments Additional Details Description Comments : Core Java Concepts: Demonstrate strong understanding and application of core Java principles.Spring Boot Framework: Utilize Spring Boot for developing robust and scalable applications.Debugging and Defect Resolution: Efficiently debug and resolve defects in Spring Boot projects.Build Tools: Apply basic knowledge of CICDSecurity Issue Resolution: Identify and resolve security vulnerabilities in the project. Not to Exceed Rate : (No Value)

Design and Development: Develop automated test scripts using Java and Selenium WebDriver for web applications. Framework Development: Design and implement automation frameworks using tools like Cucumber BDD to define test scenarios and steps. Test Execution: Execute automated tests, analyze results, and report defects. Defect Management: Collaborate with developers to resolve identified defects and ensure timely issue resolution. Collaboration: Work with cross-functional teams to identify requirements, create test plans, and ensure alignment on testing strategies. Documentation: Maintain comprehensive test plans, test cases, and test reports. Continuous Improvement: Stay updated with the latest automation tools and technologies. Performance Testing: Design and execute performance tests to identify performance bottlenecks and ensure optimal application behavior.

Process billing and remit requests for various MetLife products across Small, Regional and National markets Follow up with required stakeholders for additional/missing information or any other relevant task that is important for drawing closure on a case Ensure that the allocated inventory/task is completed within recommended timelines and accuracy thresholds Build excellent business relationship with customer groups, peers and seniors Able to work as a natural team-player in the business functions Maintain cordial communication with internal and external stakeholder with regards to process and issue resolution Provide inputs on process and system to the team members Responds promptly and calmly to changing events and situations Effectively responds to actions and reactions when faced with difficult situations, negativity in the workplace, or corporate policies that may not be agreed with Professional from the Operations with at least 0-2 years of working experience of which at least 1 year work experience in a BPO operations environment in the specific insurance sector College (Graduation in any stream)

We are looking for an experienced Full Stack ServiceNow ITSM Developer with expertise in Agentic AI to enhance IT Service Management ITSM solutions. This role involves designing developing and automating incident change and request management workflows while integrating AI-driven automation for predictive analytics and decision-making. The ideal candidate should have hands-on experience in ServiceNow development, scripting, AI integration and workflow automation. Key Responsibilities: ServiceNow ITSM Development: Design and configure ITSM workflows business rules UI policies and catalog items within ServiceNow Develop and maintain Incident, Problem, Change and Request Management solutions Implement Flow Designer, Client Scripts, Integration Hub and Virtual Agent based solutions Collaborate with process owners to align ITSM solutions with business needs Agentic AI Automation Integration: Implement AI-driven automation to enhance ITSM processes including auto-triaging intelligent change approvals and predictive issue resolution Leverage Conversational AI and Virtual Agents to streamline user interactions and reduce manual workload Integrate AI/ML models for risk-based decision-making in Change and Incident Management Optimize workflows using Agentic AI-based policy compliance and risk evaluation mechanisms API Data Integrations: Develop integrations between ServiceNow and third-party AI tools monitoring platforms and enterprise systems using REST/SOAP APIs Work with data models CMDB relationships and external analytics engines to improve AI-driven insights Automate data ingestion event correlation and AI-powered resolution workflows Compliance Security Performance Optimization Ensure all AI-enabled workflows align with ITIL best practices and enterprise security policies Implement governance measures for AI-driven decisions ensuring transparency and accountability Optimize ServiceNow performance data integrity and automation accuracy to improve ITSM efficiency To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools,

The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As an Engineer, your primary responsibility will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a Follow the Sun capability that is best in class in Quality and Capability at a cost-effective price point. Responsibilities: This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment. You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected). Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform. Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution. Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Minimum Qualifications Overall 6+ years of industry experience with 4-5 Years of relevant experience 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure. 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker) Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers) Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD) In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering. Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.) At least medium level expertise in one of following: Python/ shell scripting Golang and Rest API Preferred Qualifications Splunk ELK Node.js Java, JBoss, WAS Ansible Puppet Cloud management and administration Continuous delivery experience/DevOps/Agile Other skills Proven diagnostic, troubleshooting, and service restoration skills. Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. Metrics management Outstanding written and verbal communication skills Bachelor s degree in computer science, Computer Engineering, or equivalent work experience Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

You Lead the Way. We ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you ll learn and grow as we help you create a career journey that s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. American Express has embarked on an exciting Cloud, Big Data and Mobile transformation driven by an energetic new team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative payment products and services at a rapid pace, serving our customers seamlessly across physical, digital, mobile, and social media, join our transformation team. You will contribute to a rock star start-up engineering team which will deliver the next generation auto-scaled, Highly Available, hybrid cloud enterprise application platform (PaaS) for the mission critical American Express Delivery Transformation initiative. The platform will deliver a framework to support multiple programming languages i.e Java, Node.js, Python, Ruby/Rails, Scala and Fuse for enterprise and consumer mobile & web application developers. You will create innovative tools and capabilities to enable continuous delivery - building, provisioning, and administering multi-tenant, scale-out applications throughout the life cycle, from development, test and into production. You will be challenged with identifying innovative ideas and proofs of concept to deliver against the existing and future needs of our customers. As an Engineer, your primary responsibility will be to maintain a robust, efficient, effective, 24x7 service operation for the Private Cloud environment and its tools. We are a start-up, we will wear many hats, work fast and smart, and adapt and iterate quickly. You will work closely with your US and India leaders and peers to deliver a Follow the Sun capability that is best in class in Quality and Capability at a cost-effective price point. Responsibilities: This is an individual contributor role to manage Operations for Public, Private and Hybrid cloud footprint at in highly hydrogenous environment. You are expected to work on Jira story/bug, ITSM incident, change and problem tickets to support the IaaS/ PaaS infrastructure and expected to adhere the shift pattern (Full night shifts are not expected). Focuses on the internal Customer and their applications. Ensures high availability of all environments and the achievement of all Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) All ITIL / ITSM processes including Incident, Problem, Change, Release, Asset, Configuration and Service Level Management Partners with Cloud engineering teams and technical product managers to support a continuously evolving platform. Uses technical acumen to provide alternatives, ask probing questions and support the team in technical issue resolution. Coordinates communications, escalates, and facilitates resolution of risks, issues, and changes tied to the Infrastructure and Operations Minimum Qualifications Overall 6+ years of industry experience with 4-5 Years of relevant experience 3+ years of experience working with public cloud services (preferably AWS or GCP) and a proven track record of building complex infrastructure. 3+ years of Strong hands-on deployment and troubleshooting expertise experience working with private cloud ( OpenShift, Kubernetes, Docker) Demonstrated professional expertise in a large Fortune 100 company running an IT Production Operation at scale including Infrastructure (Servers, Network, Storage, Security) and Applications (Distributed, Middleware, Databases across all tiers) Ability to work with Infrastructures and Platforms including IaaS, PaaS, Cloud technologies and tools for Continuous Delivery (CD) In depth understanding of Linux functionalities/ features as well as good experience of Linux system engineering. Good understanding of web technologies (http, headers, authentication, ssl, routers, load balancing, etc.) At least medium level expertise in one of following: Python/ shell scripting Golang and Rest API Preferred Qualifications Splunk ELK Node.js Java, JBoss, WAS Ansible Puppet Cloud management and administration Continuous delivery experience/DevOps/Agile Other skills Proven diagnostic, troubleshooting, and service restoration skills. Excellent interpersonal skills, customer service skills, and English communication skills with difficult customers in outage situations. Metrics management Outstanding written and verbal communication skills Bachelor s degree in computer science, Computer Engineering, or equivalent work experience We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Summary: We are seeking a proactive and detail-oriented Project Manager with extensive experience 10-14 yrs of exp in production support , JIRA management , and business reporting . The ideal candidate will be responsible for overseeing the day-to-day operations, ensuring timely issue resolution, and facilitating communication between technical teams and business stakeholders. In addition, the role will involve delivering comprehensive reports on production support activities, incidents, and performance metrics to business stakeholders, ensuring transparency and driving continuous improvement. Key Responsibilities: Incident Management : Coordinate incident response activities, ensuring quick resolution and minimal disruption. Collaborate with technical teams to investigate root causes and ensure proper documentation of incidents. JIRA Management : Use JIRA for tracking production support issues, managing tickets, and ensuring smooth workflow of incidents and change requests. Create and manage dashboards to track key performance indicators (KPIs) and ticket resolution statuses. Cross-Functional Coordination : Work closely with development teams, operations, QA, and business stakeholders to manage production issues, prioritize tasks, and communicate status updates. Stakeholder Reporting : Create and present regular business-facing reports on production support activities, incident resolution, SLA compliance, and trends. Tailor reports to the audiences needs and ensure that the business has full visibility into production issues and their resolutions. Root Cause Analysis & Continuous Improvement : Conduct root cause analysis for recurring issues and drive efforts for continuous improvement. Implement preventive measures to reduce downtime and improve system stability. Change Management : Ensure proper change management procedures are followed for deploying updates to production environments. Track and report on change requests, ensuring minimal business impact and adherence to timelines. Risk & Issue Management : Proactively identify risks and potential issues in production environments and develop mitigation plans. Escalate issues as necessary to ensure timely resolution. Documentation & Process Optimization : Maintain clear and thorough documentation of incidents, resolutions, system changes, and business reports. Identify opportunities to optimize processes and improve support workflows. Business Communication : Act as the primary point of contact between the production support team and business stakeholders, ensuring clear and timely communication regarding the status of production issues, system availability, and upcoming changes. Bachelor / Master degree in computer science 7 - 9 years of experience Team handling with reporting

THE ROLE: Associate, Service Operations Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Associate, Service Operations Job Location: Hyderabad (Work from office) Work hours: 5:30 PM to 2:30 AM IST ( US working hours) Job Summary: We are seeking a highly organized, detail-oriented Service Operations Associate to manage the processing of professional service vendor invoices. The ideal candidate will have intermediate Excel skills, prior accounting experience, and a proactive approach to resolving vendor invoice issues. This role requires excellent communication skills to collaborate with vendors, internal teams, and escalate unresolved issues as needed. Job Responsibilities: Process professional service vendor invoices within 24 hours of receipt. Review invoices for accuracy, appropriate approvals, and compliance with company policies. Collaborate with vendors to resolve discrepancies, rejections, or missing information. Follow up diligently on rejected or disputed invoices to ensure timely resolution. Work closely with the Accounts Payable team to facilitate payments and resolve rejected invoices. Escalate unresolved issues to management in a timely manner. Maintain accurate and organized records of invoice processing and communications. Utilize intermediate Excel skills to track, reconcile, and report on invoice data. Support periodic audits by providing requested invoice documentation. Education and Experience: Bachelor s degree or equivalent experience and/or military experience. 2+ years of accounting, finance, professional services or related experience. Strong attention to detail and organizational skills. Ability to manage multiple tasks and prioritize effectively under deadlines. Intermediate proficiency in Microsoft Excel (e.g., VLOOKUP, pivot tables, basic formulas). Experience working with accounting software, PSA and ERP systems preferred. Strong verbal and written communication skills. Problem-solving mindset and ability to independently drive issue resolution.

SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. At SuperOps, we re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Executive, you ll be the trusted advisor to our customers, helping them realize maximum value from our platform. You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Working in an early-stage startup is something I ve always wanted to do, and the experience here at SuperOps is everything I hoped for. I love how transparent we are as an org, and I m so glad I get to be a part of the decision-making process from the smallest to the biggest things. Get to learn so much from this wonderful team we re putting together. What Youll Do: Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts. Oops, weve hit a glitch. Try entering the details again.

As this is an Intellimatch developer role Interacting with business client stakeholders & assessing requirements for the new reconciliation & responsible for matching rule prototype configuration & implementation in Intellimatch platform Required Candidate profile Responsible for working with business users to gather understand collateundersta & the requirement Configure the Imatch tool follow the test run process to produce the Imatch results and release cycle

We’re seeking a Ramco HCM Techno-Functional Consultant with 4+ years of experience in implementation, configuration, and support. Must have expertise in TSQL/MSSQL, Ramco HCM modules, HR processes, and at least 2 end-to-end implementations.

Role Proficiency: A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavour to resolve the issue or escalate to a more knowledgeable person to resolve in alignment with SLAs.rnA Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained in alignment with SLAs Outcomes: Acts under very minimal guidance to achieve the following: Service Level Agreement (SLAs) specified by the client in terms of quality productivity and schedule should be managed to ensure 100% adherence. Data: Analyze information enter and verify data following the SOP to ensure completion of the task. Voice: Customer calls responses and any updates or edits to workflow based on after call work should be performed as per directions. Be aware of any clients processor product updates and ensure 100% compliance towards the same. Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team. Able to handle and manage higher complexity tasks. Able to analyze processes and come up with ideas to automate them to increase operational efficiency. Measures of Outcomes: 100% Adherence to quality standards Adherence to turnaround time for response and resolution Completion of all mandatory training requirements 100% adherence to process and standards 100% adherence to SLAs where applicable Number of issues fixed and tasks completed Number of non-compliance issues with respect to SOP Production readiness of new joiners within agreed timelines by providing guidance Zero/No Client Escalations Outputs Expected: Processing Data: Processing transactions assigned as per SOPs Handling calls Voice: Handle customer support calls resolve issues and complete after-call work Production: Take calls (voice) or process complex transactions (data) Quality: Perform quality control for transactions processed by associates if required Reporting: Create reports prepare spreadsheets of daily transactions data entry in software/tool Report status of tasks assigned complying with project related reporting standards and process Productivity: Completion of tasks with zero errors. Take steps to improve performance based on coaching Monitors progress of requests for support and ensures users and other interested parties are kept informed. Issue Resolution: Identifies analyses and solves the incidents/transactions. Address any problems with the supervisor /QA to ensure maximum productivity and efficiency. Training: Attends one on one need-based domain/project/technical trainings as needed. On time completion of all mandatory training requirements of the organization and customer. Provide on floor training and one to one mentorship of new joiners. Escalation: Escalate problems to appropriate individuals and support team based on established guidelines and procedures. Manage knowledge: Consume project related documents share point libraries and client universities Communication: Share status update to the respective stakeholders and within the team Collaboration: Collaborate with different towers of delivery for quick resolution (within SLA); document learnings for self-reference. Collaborate with other team members for timely resolution of errors Assist new team members to understand the customer environment. Process Adherence: Thorough understanding of organization and customer defined process; consult with mentor when in doubt. Adherence to defined processes. organization' s policies and business conduct. Skill Examples: Customer Focus: Focus on providing prompt and efficient service to customers goes out of the way to ensure that individual customer needs are met. Attention to detail to ensure SOPs are followed and mistakes are not knowingly made Team Work: Respect others and work well within the team. Communication: Speak clearly and write in a clear and concise manner. Uses appropriate style and language for communication (Data) Communication: Speaks in an accent neutral manner or with the accent required for the process with good vocabulary and grammar skills. Writes clearly (Voice) Typing Speed with 15WPM and 80% accuracy Make rule-based decisions and judgments based on guidance from Lead Analytical ability to understand the larger picture of customer issues. Ability to follow SOP documents and escalate the s with in the SLA defined. Willingness and ability to learn new skills domain knowledge etc. Sr. Process Associate Quality Auditor SME Frontline resource - Voice/Backoffice Quality Auditors SME Knowledge Examples: Familiar with Windows Operating Systems MS Word MS Excel. English comprehension - Reading writing and speaking Domain knowledge based on process (healthcare banking investment F&A retail customer support etc) Fair understanding of customer infrastructure ability to co-relate failures. Familiarity with work allocation and intake functions Experience level - 2 to 5 years Additional Comments: We are seeking a dedicated and detail-oriented Accounts and Finance Assistant to join our team. The ideal candidate should have a solid foundation in accounts and finance, preferably with a commerce background. Key Responsibilities: - Assist in the preparation and maintenance of financial records. - Support the finance team in daily accounting tasks. - Manage accounts payable and receivable. - Reconcile bank statements and financial transactions. - Assist in the preparation of financial reports and statements. - Ensure compliance with financial regulations and standards. - Utilize Microsoft Outlook and Microsoft 365 for communication and documentation. Qualifications: - Graduation/Post Graduation in Commerce or related field. - Basic knowledge of accounts and finance. - Proficiency in Microsoft Outlook and Microsoft 365. - Strong analytical and problem-solving skills. - Excellent attention to detail and organizational skills. - Ability to work independently and as part of a team. Required Skills Accounting,Operations,Read and Write

Job responsibilities Perform root cause analysis (RCA) on major impacting incidents, as well as standard incidents with potential for impact, ensuring root cause and tactical/strategic actions are identified. Coordinate, convene, and facilitate major problem review meetings across the North America region, and other regions where needed. Proactively analyze and define problem areas, developing strategic efforts across all levels of priority/severity. Apply RCA lessons learned across the technology environment. Partner with business resources and develop actions to eliminate recurrence on business-owned incidents. Collaborate with subject matter experts to refine operating processes and procedures to deliver and restore service more efficiently. Ensure the problem records are accurate and progress through the Problem Management process in a timely and prioritized fashion. Manage and maintain information in the ServiceNow tool and other artifacts as necessary. Own and run various Stability and Service Level Improvement programs for applications/services as well as other initiatives in an agile approach. Drive continuous improvement initiatives and implement best practices in Problem Management. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing Root Cause Analysis (RCA) in a system of record such as Service Now. Proficient in pattern recognition and data correlation, with strong analytical and problem-solving skills. Advanced Excel knowledge with the ability to dissect large data files, utilizing formulas, minor scripting, and filtering. Ability to navigate, interface, and work with multiple teams across regional boundaries and communication channels, demonstrating command and control. Ability to influence and lead technical conversations with various application support groups that include technical leaders, IT professionals, developers, and architects. Continuously track progress to ensure deliverables within prescribed timelines until full problem closure. Cross-technology background in disciplines such as Cloud Engineering, Networking, Site Reliability Engineering, or Technology Support. Understanding of observability and monitoring tools and techniques. Excellent communication, technical writing, presentation, and relationship management skills.

Role Overview: Were seeking a passionate and experienced Technical Support Team Lead to empower, grow, and lead our high-performing support team. In this role, you wont just be resolving tickets you'll be building a proactive, customer-obsessed support function that plays a critical role in our customers success and our companys growth. You’ll work cross-functionally with Customer Success, Engineering, Product, Onboarding , and Enablement teams — serving as the glue that brings together technical problem-solving and exceptional customer experience. What You’ll Own: Lead and mentor a team of 7–11 Support Engineers , driving daily operations and ensuring SLAs are met with quality and care. Create and manage support schedules , training plans, and ongoing enablement to ensure full team readiness. Step in to resolve complex or escalated technical issues with speed and empathy. Monitor and evaluate team performance, providing real-time feedback, coaching, and growth plans. Align technical support with business impact — ensuring customer happiness, reduced churn, and increased product adoption. Coordinate support-related activities with Onboarding, CSMs, and Product/Engineering teams. Own and enforce best-in-class SOPs, processes, and escalation frameworks . Drive a culture of accountability, learning, and innovation across the support team. Represent Support in internal reviews and customer-facing meetings — bringing data, insights, and solutions to the table. Help build the next generation of support excellence — scaling systems, tools, and processes as we grow. Your Superpowers: 8+ years of experience in Customer Support/Tech Support, with at least 2–3 years in a leadership role . Deep understanding of SaaS environments , technical debugging, and customer workflows. Strong command of SQL and the ability to troubleshoot technical issues through data analysis. Outstanding communication skills — both verbal and written. Able to speak "engineer" and "customer" fluently. Proven experience in hiring, coaching, and managing high-performance teams . Proficiency with support tools , collaboration platforms , and Microsoft Office (Word, Excel, PowerPoint). Experience collaborating with Product, Engineering, and GTM teams to close feedback loops and drive product enhancements. Naturally curious and proactive — you don’t wait for problems to be handed to you. Strong multitasking ability; thrives in a fast-paced, high-growth environment . Why You’ll Love Working Here: Be part of a fast-scaling tech company that’s shaping the future of local business. Collaborate with industry leaders and passionate problem-solvers. Enjoy true ownership — your work will directly impact customer satisfaction and revenue. Join a culture built on innovation, grit, and accountability . We're not about bureaucracy — we're about building, learning, and growing fast.

Overview We have an exciting role of Accounts Payable Analyst . You will play a key role in Invoice processing and Accounts Payable activities to ensure a smooth flow of the process. This might be a great fit if you are result oriented and excited to be part of a growing team. Location- Hyderabad, Bangalore, Gurgaon Shift Timings- 2 PM to 11 PM Experience- 3 to 5 years Skills :- Accounts Payable, AP, P2P Cycle, PO, Non PO, Invoice Processing About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services. Responsibilities This is an exciting role and would entail you to • Responsible for day-to-day AP processes within US region • Perform Invoice processing – PO/Non-PO • Perform 3 way/ 2 way matching to resolve discrepancies • T&E Expense processing • Prepare Payment Runs, resolve rejections • Set up new vendors in accounting system • Clear aged invoices and follow up with business teams on aged items • Post Intracompany payables • Prepare ACH / wire transfer requests • Support month- end processes such as accruals, flux analysis, expense schedule, Recurring JE’s • Publish various internal reports • Responsible to maintain process documents (SOPs, Process Maps, etc) Qualifications This may be the right role for you if you have • Accounts Payable with 3 to 5 years experience (Min Degree required) • Prior Experience in Accounts Receivable is Preferred • Proficient in MS Office – MS Excel is a must • Extremely detail orientated • Good Verbal and Written communication skills • Great positive team attitude • Ready to take up additional taks and challenges • Prior experience in Microsoft Dynamis AX is a plus. • Self Driven and Independent to perform the daily operations and handle & resolve Issues

Develops, facilitates the implementation and maintains schedules, program deliverables and program status including status of key health milestones and KPIs on a timely basis Facilitates effective Program Development Team (PDT) meetings on the appropriate cadence, driving proactive issue resolution These meeting should set up the team members for success PRINCIPAL RESPONSIBILITIES vEnsure via regular and effective communication with Platform Manager consistent understanding and executing of the FLP process vActs as the objective management voice in the project team vDrive adherence and support continuous improvement to FLP process to deliver increase quality and cost performance vDrive Program budgets adherence for all in FLP mentioned resources and tasks vEnsure quarterly reviews of CAR to accurately represent the project status and escalate to Platform Manager with options if misalignment to desired metrics is evident vResponsible for all documentation residing in PLM, reflect actual working practice for programs/ customers which are assigned to them or their team members vEnsure via regular and effective communication, with all supporting functional teams, a clear and concise understanding of all requirements and status of changes to program or customer development timeline vSupports continuous evaluation of program risks by tracking and driving the appropriate implemented risk mitigation vEnsure knowledge about and compliance with Customer Specific Requirements throughout your team vDrives a learning environment across program team through active listening and coaching vResponsible for creating a positive, proactive environment which focuses on \u201cmaking people successful\u201d and \u201cdoing what we say\u201d vEnsure PM metrics are adhered to, escalate with options and lead team to drive full root cause analysis to any deviations to plan vEnsure self-development plans, holiday schedule coverage and all project tracking KPIs are adhered to i e booking of hours to appropriate projects and meet target percentage of booking vBecome the key contact for programs/customers you are responsible for vUnless otherwise agreed to by platform manager and finance a minimum of 80% of hours are to be spent on project workvSr Program Manager Support Platform Manager as delegate when requestedvEnsure relationships with customers and team members are strong _Note: These statements are intended to describe the general nature of the job and are intended to be an exhaustive list of all responsibilities, skills and duties _ TECHNICAL COMPETENCIES vSystem Knowledge vTesting and Validation experience vPrevious experience in automotive industry vProgram Management experience vQuality management experience vMeasurement Technology/Statistical Process Control knowledge vMaterials and Processing knowledge vWorking knowledge of DFMEA and PFMEA process vExperience in Program or Project management ADDITIONAL COMPETENCIES vEffective written and verbal communications vA good team player vProblem-solving skills vCross cultural work experiences vAbility to work in a matrix organization Qualifications QUALIFICATIONS vUniversity degree in Engineering or Business Administration or a comparable required v>5 years experience in international automotive industry desired vProgram Management Professional certification is desired vInternational experience desired vStrong knowledge of Program Management and FLP process is beneficial vExperience leading a multinational program team or customer group vGood understanding of Commercial, Product and Process requirements vEnglish required, other languages as per customer needRecruiting Company: Textron India PVT Limited Primary