679 Issue Resolution Jobs - Page 25

Step into the role of Assistant Manager, where youll provide first-class support by analysing and investigating financial transactions, identifying potential risks, and ensuring compliance with regulations and safeguarding our clients and organisation with expertise and care. Key requirements for the role: An excellent knowledge in Investment Banking Operations (UK, US) including Loans, Rollover, Interest Payments, Reconciliation and SWIFT messages, Good knowledge on LIQ, TLM, Intellimatch . Proactively driving cases to ensure settlement of the trades in order to meet the agreed timelines and expectations whilst ensuring all regulatory/internal & legal procedures are adhered to Proactive collaboration/partnership with key processing areas e.g. Product, GRD, Facility Capture, Collateral team, etc. to ensure timely settlement of the trades Proactive collaboration with Relationship points, other lenders/counterparties, and agent banks to ensure the requirements are met and the Bank s position is safeguarded Support the end-to-end trade settlement process which involves payments, rollovers, accounting transactions in ACBS/Loan IQ, etc. Turnaround complex and standard requests at agreed levels of accuracy and efficiency using automated or manual systems/tools, whilst ensuring the service level agreements (SLAs) are met and operational performance is optimised Support continuous improvement of the operational process and the development of best practices - suggest ideas to improve the legacy systems and processes where necessary and evaluate the benefits and risks of such proposals Action queries relating to payment/SWIFT confirmations, drawdown, margin correction, etc. Proactive management of the process KRIs and ensure that we are green at any given time. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

About AiVantage AiVantage is a forward-thinking organization committed to leveraging AI and data-driven tools to transform business operations and enhance customer experience. As we scale our Salesforce ecosystem to better serve clients and internal teams, we are looking for a dynamic Salesforce Business Analyst to help bridge business goals with technology execution. Key Responsibilities Collaborate with cross-functional teams (Sales, Marketing, Service, IT) to gather and document business requirements for Salesforce implementations and enhancements. Translate business needs into clear user stories, process flows, and functional requirements. Analyze existing business processes and recommend improvements using Salesforce capabilities and AiVantage AI tools. Act as a liaison between stakeholders and Salesforce development team to ensure alignment and successful delivery. Facilitate workshops, requirement-gathering sessions, and UAT (User Acceptance Testing). Maintain documentation for system configuration, workflows, and data models. Use Salesforce reporting and dashboards to provide insights and support decision-making. Ensure data quality, security, and compliance in line with organizational and regulatory requirements. Provide support post-deployment, including issue resolution and training end users. Required Qualifications Bachelor s degree in Business Administration, Information Systems, or related field. 3-6 years of experience as a Business Analyst, with at least 2 years in a Salesforce-focused role. Strong knowledge of Salesforce Sales Cloud and Service Cloud (Marketing Cloud is a plus). Experience working with Agile/Scrum methodologies. Proficiency in creating user stories, process documentation, and data flow diagrams. Experience with Salesforce reporting tools and dashboards. Excellent communication and stakeholder management skills. Ability to work independently and prioritize effectively in a fast-paced environment. Preferred Qualifications Salesforce Administrator or Salesforce Business Analyst Certification. Experience with AI/ML tools or platforms, especially in a CRM or sales context. Familiarity with JIRA, Confluence, or similar project management tools. Prior experience working with global teams or in a SaaS/tech environment. Why Join AiVantage? Be part of a purpose-driven team shaping the future of AI and CRM integration. Access to continuous learning programs, including AiVantage s internal AiV Skillset Classroom. Work with cutting-edge technologies and drive digital transformation. Flexible work arrangements and a strong focus on employee well-being.

"1. Should be excellent in Design & Development Closures (Doors, Roof, Bonnet, Tail Gate), Carrier Systems Front End Carrier, Crash Management System. 2. Experience in Style Surface Feasibility & Analysis i.e. checking Draft, Tooling Feasibility, ECE R26 Regulation Evaluation, creating concept proposals Packaging Study with surrounding parts, Benchmarking Study and Analysis, Joining Processes for Sheet metal parts. 3. Should have experience in DFx ( Design for Mfg., assembly & Serviceability) 4. Knowledge in tooling, fixings, Materials, GD & T, Stack up DFMEA, DVP etc. will be preferable 5. Understand CAE, Sheet metal Simulation requirements, Targets and results for project requirements & implementation 6.Review, Check the project 3D & 2D Data, Give Feedbacks to team members on day today basis. Project Co ordination & Communication Skills 1. Should be able to handle Team of 3 5 Members. Strong Project Management Skills. 2. Experience as Single Point of Contact for Customer & Internal Teams. 3. Project Plan preparation, Issue Resolution Skills., Maintain project status. 4. Should be responsible for Quality, Delivery Time lines for responsible system. 5. Should be able to give advance inputs to Internal teams & Customer. 6. Resolve ambiguity through Technical and Strong communication skills with customer & Internal teams. 7. Strong communication , Presentation & Documentation skills"

Bachelor's Degree Required Fresher and experienced (6+ Months) both can apply Excellent Communication skills Required Shifts: Rotational UK Shifts Offs: Sat & Sun Both side cab Salary : Upto 3.5LPA Call & Whatsapp 9711654437

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Application Support Associate About the Role The (P1) Application Support Associate supports a group of business-critical third-party applications within the Leasing Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, partnering with enterprise partners on technical issues and security best practices, and managing communication with application vendors. The Application Support Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the user experience across our applications. Description As an Application Support Associate, you will be responsible for: Responds as the first line of defense to support cases/chats/phone calls from users of applications ( e. g. Access Requests, AD Group and permission set changes) . Triages, diagnoses, and investigates application issues and works with the end-user through resolution . Manages case workflows within and across JLL s service tools, using reports to manage work . Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user . Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization . Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting . Documents case resolution and leverages existing documentation to ensure a consistent experience for end users . Executes application validation testing after any engineering activities have been completed ( e. g. server upgrade) . Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported . Works with other application specialists to actively improve messaging consistency and efficiency of resolution . Completes administrative requests in support of the product support organization and partner teams . Trains users and technology partners 1:1 as requested . Qualifications / Experience Comfort with documentation tools or willingness to learn (Confluence, as an example) Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner) Basic knowledge of Excel reporting/querying large datasets; or willingness to learn Willingness and ability to learn new or tangential technology products to supported product(s) Knowledge of Azure D evOp s , Jira, ServiceNow, and Salesforce is preferred Advanced English and secondary language fluency in speaking, reading, and writing is required 1+ years of application support experience; or 2 years of experience in technical support People Skills Commitment to Excellence in customer/user support [documented example or letter of recommendation required]. Excellent interpersonal, communication, problem-solving and organizational skills. Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported. Ability to work independently, unsupervised, and as a team player. Location: Remote -Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here . Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

. Responsible for contributing in project teams, troubleshooting operational issues, providing technical solutions to operational problems, new product implementation, implementing existing products and services and the overall upkeep and maintenance of designated areas of engineering. Acts in compliance with industry and Company technical requirements, standards, policies and procedures. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities Ability to troubleshoot and repair all but the most complex issues. Performs maintenance activities with a minimum of supervision and guidance. Leads technical outage bridges and engages appropriate resources to drive issues to closure. Provide technical support for in-house products, ensuring high availability and performance. Monitor and maintain system health, performance, and security. Troubleshoot and resolve issues related to Oracle database, Python scripts, and telecom systems. Handle incident management during outages or escalated issues. Perform initial triage before escalating to the development team for issue resolution Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects and initiatives are adhering to Company standards. Tracks and reports operational workflows; maintains records of results and feedback. Analyses data and metrics, identifies problem areas and provides actionable insight. Develop Automated solutions for the Recurring type of issues in production environment Acts as a technical resource in projects and initiatives and ensures successful project implementation. Provides training and guidance to less experienced team members. Manage and resolve JIRA tickets in a timely manner, ensuring customer satisfaction. Collaborate with cross-functional teams to implement solutions and improvements. Comfortable in working on shifts Late nights as needed Document processes, procedures, and incident reports for future reference. Preferred Qualifications Bachelor s degree in computer science, Information Technology, or a related field. Proficiency in Oracle, Mongo and Python programming. Good to have knowledge in cable/telecom domain and technologies. Experience in production support and handling JIRA tickets. Excellent problem-solving skills and attention to detail. Ability to work effectively in a team environment and communicate clearly. Willingness to work in shifts, including nights and weekends. Up to 4 years of relevant experience in a similar role. Familiarity with operational support tools, such as Grafana. Familiarity with version control systems like Git. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion diversity. Do whats right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Step into a role of UKCB Collateral Management Analyst at Barclays, where you ll take responsibility for customer service and operational execution task. You must take responsibility for controlling risk and enhancing controls in connection to your job and areas of responsibility in accordance with rules and regulations. You must follow well defined procedures that may require a range of job routines and make judgement based on practice and previous experience. To thrive in this role, you ll need some previous experience in : A detailed understanding of the end-to-end lending process and its component functions e. g. Client, Relationship point, Credit, Post sanction fulfilment etc Lending related roles with knowledge of relevant technology/applications e. g. Siebel, Customer System (Full serve), E-mail servicing, ZEUS, Loan IQ/ACBS, etc. Understanding of the end-to-end lending process and its component functions e. g. Client, Relationship point, Credit, Post sanction fulfilment etc. Excellent communication both written and verbal You may be assessed on key critical skills relevant for success in role, such as : Legal documents, loading valuations to security system, releasing of security and perfecting a charge in system accurately in line with Lending procedures. Liaise with other upstream and downstream teams of the Bank with effective relationship building. Releasing of security and perfecting a charge in system etc. Purpose of the role To support Wholesale Lending with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day-to-day Wholesale Lending initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Monitoring the bank s lending operations to ensure that they are conducted in an efficient and effective manner and comply with relevant regulatory requirements. Collaboration with teams across the bank to align and integrate Wholesale Lending processes. Identification of areas for improvement and providing recommendations for change in Wholesale Lending processes. Development and implementation of Wholesale Lending procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Lending performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Lending Services. Participation in projects and initiatives to improve Wholesale Lending efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Core Responsibilities Track all Nurture metrics impacting supply chain health. Set up and streamline processes across all assets to ensure reliability. Act as the primary liaison between Operations and Central Stakeholders. Handle ad hoc disruptions/breakdowns and ensure timely internal/external communication. Plan and manage volume spikes using predefined or newly identified levers. Ensure asset operations assurance through close monitoring, stakeholder management, and effective playbook design. Monitor and pull scorecard metrics with preliminary RCA for Nurture operations. Share weekly summaries for POC and pilot shipments across all clients. Conduct deep dives on recurring issues to implement systemic solutions. Review and improve processes across all Control Tower (CT) touchpoints. Provide product improvement suggestions from CTs perspective after concerned stakeholder consultation. Activate preset or new levers during disruptions (tech/internal/external issues). Monitor shipment flow, delays, cut-off misses, functional breaches, and potential risks. Drive initiatives that enhance service levels, speed, reliability, and experience across Nurture’s Product, Tech, Design, and Ops teams. SCM Resolution Responsibilities Be the single point of contact for SCM & internal stakeholder E2E order resolutions. Recognize and identify issues, deploy appropriate resources, manage status, and drive resolutions. Coordinate and resolve pan-India operational issues. Monitor task completion and ensure timely data submissions. Ensure alignment with all stakeholders for timely issue resolution and high service standards. Investigate and close incidents, accidents, and non-conformities with appropriate documentation. Share on-ground feedback with leadership, recommending changes for operational improvement. Tech/System Responsibilities Manage and resolve SAP/tech system issues by coordinating with end-users, S&D, Commercial, Product, and Engineering teams. Conduct RCAs for system performance issues and contribute to product roadmap improvements. Lead cross-functional collaborations to develop robust processes. Design and deploy functional software/automation/digitization solutions. Create and manage Business Requirement Documents (BRD). Coordinate with functional and development teams to meet project deadlines, create a program charter tracking the statuses of all requirements. Create test scenarios and participate in application testing/deployment (SAP/WMS/TMS/P2P). Identify and implement operational dashboards and analytical reports. Publish weekly summaries highlighting top issues, deployed fixes, and their operational impact. Coordinate with service providers and tech/product partners for project execution and roadmap implementation. Requirements & Qualifications Graduate/Postgraduate with 5+ years in SCM Issue Resolution & Product (retail, ecommerce, food value chain, B2B/B2C ecosystems). Proven skills in RCA and problem-solving. Familiarity with SAP and warehouse management systems. Team management. Skills & Attributes Strong people management and analytical skills. Excellent problem-solving ability with a focus on practical solutions. Goal-oriented with high standards and clear objective setting. Excellent verbal and written communication. Resilient, assertive, and eager to learn. Working on weekends to support the BAU & Sale Days.

Role & responsibilities 1. Escalation Management Address and resolve escalated return issues from customers and sellers related to delays or incorrect returns. Serve as the primary point of contact for escalated seller concerns via email and calls. Provide clear, empathetic, and professional communication to sellers regarding resolution steps and timelines. Analyze the root cause of issues and propose corrective actions to prevent recurrence. Escalate critical or unresolved issues to higher management with detailed reports. Coordinate with vendors through email to ensure timely resolution of disputes. Handle and close tickets related to escalations in a timely manner. Resolve warehouse-related escalations in coordination with internal teams. 2. Operational Execution Manage manual pickup arrangements for orders where automated processes fail. Handle the manual POD (Proof of Delivery) process and ensure documentation is completed accurately. Provide Order IDs and relevant details to stakeholders for tracking and issue resolution. 3. Cross-Functional Coordination Collaborate with logistics, finance, warehouse, brand management, and technology teams to resolve concerns efficiently. Maintain regular communication and follow-ups with internal teams to ensure timely closure of open issues. 4. Process Improvement Identify recurring problems and recommend process enhancements to improve the seller and customer experience. Contribute to the creation and revision of Standard Operating Procedures (SOPs) related to escalation handling and reverse logistics workflows. 5. Reporting & Compliance Maintain accurate records of escalations, resolutions, and manual transactions. Track and update internal reports and trackers related to returns, PODs, andmanual pickups. Ensure all actions follow company policies and operational guidelines. Preferred Candidate Profile Education : Graduate Experience : 24 years in reverse logistics operations, escalation management, or vendor coordination within the e-commerce sector. Skills: Strong problem-solving and conflict-resolution skills Excellent written and verbal communication abilities Ability to prioritize and multitask in a fast-paced environment Proficiency in Excel and email-based communication tools Understanding of e-commerce reverse logistics, seller operations, and vendor management Preferred Qualifications Experience handling manual logistics processes (e.g., pickups, PODs) Familiarity with escalation tracking systems and marketplace platforms Knowledge of SOP development and process documentation

Required Skills Technology | Mobile Device Management (MDM) Tools | Intune and SCCM Migrate Education Qualification : Engineer - B.E / B.Tech / MCA Certification Mandatory / Desirable : Technology | IT Certifications | Microsoft Certification | Enabling Office 365 Services Details: The Professional will be responsible to perform analysis and implement VDI service to Operate, support and troubleshooting escalated issues by users, VDI Operations and Service Desk. He/She will be responsible to perform daily VDI administration, maintenance and upgrades including service packs, patches, hot fixes, and security configurations. 1. Should be able to troubleshoot and resolve VDI issues by providing tier 2/3 incident ticket support and provide assistance in maintaining VDI golden images and installing client applications. 2. Develop plans for deploying and administering virtual machines, images, and virtual apps 3. Assist with researching, evaluating, and recommending VDI related hardware, software and services. 4. Advanced trouble shooting skills and identify the severity of the issue, Ability to Resolving issues quickly to account/customer satisfaction and Prepare RCA , ITIL knowledge. 5. Serve as a technical resource for infrastructure initiatives that require virtual machine and VDI expertise. 6. Participate in enterprise testing for integration of proposed new technologies to be included in the enterprise design and develop test-related documentation. 7. Collaborate with operational counterparts to support and discover opportunities for improvement via automation, process improvements, etc 8. Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management. 9. Achieves and adheres to established Service Level Agreements and Key Performance Indicators. 10. Should be able to validate and fix complex customer issues and business impact which may require collaboration with more senior level team members or other vendors. 11. Contributes to the Operational knowledgebase in the form of new or updated technical articles/documents focused on issue resolution or prevention.

General Summary CSA II is an experienced primary contact handling more complex customer issue . Proficiently uses the knowledge base and Salesforce for in-depth research and recording. Collaborates with the team (including mentoring) to find t imely solutions and effectively escalates when needed. Significantly contributes to the knowledge base with detailed information and may guide CSA I contributions. Roles & Responsibilities Acts as a primary point of contact at GHX for customers reaching out via, email, and the GHX Community Web Portal for more complex scenarios at base level with shorter TAT (6 hours). Works directly with customers to help meet their needs and solve their problems, including systems, specific products, and general information, handling more complex inquiries . Provides assistance and mentorship to CSA I as needed. Works cooperatively with other team members, including mentoring tenured teammates , and departments to develop effective and timely solutions for customers, potentially taking a lead role in complex issue resolution . Utilizes the Customer Relationship Management System Salesforce to proficiently record and research customer information and to record all the customers questions, problems, and solutions, potentially identifying trends and suggesting improvements to data capture . Uses the Customer Support Knowledge Base to assist customers and provide more in-depth resolution to their problems, potentially identifying gaps and suggesting new content . Contributes significantly to the Customer Support Knowledge Base in order to provide detailed symptom and resolution information about new issues and proactively update information for known issues, potentially reviewing and editing contributions from CSA Is . Demonstrates a strong understanding of the roles and skillsets of peers and extended departments in order to effectively and efficiently escalate issues that cannot be resolved during live customer call, potentially acting as a liaison with other teams . 2+ Years of experience with relevant Customer Support Experience dealing with Cx KPIs & KRAs. Healthcare, procurement and supply chain knowledge are good to have. GHX: Its the way you do business in healthcare Disclaimer

Business/Engineering degree / MBA preferred 10+ years experience in related disciplines Management of large workforce with diverse responsibilities and locations Ability and patience to teach, transfer knowledge and develop employees for leadership positions Ability to create innovative ideas to drive significant cultural and business practice changes Knowledge of Purchasing, Commodities, Suppliers, Supplier relations. Proven capability to build and sustain cohesive teams that embrace one Ford behaviors Competencies Developed Global Perspective Strong English language capability, cultural awareness/sensitivity Ability to interface with senior plant and corporate management Strong presentation and interpersonal relations skills to engage employees at all levels Position Responsibilities: Drive Global parts fulfilment process using ASCENT (E2O) tool to get accurate information from suppliers on aligned cadence. Improve supplier behavior to provide timely and accurate input in ASCENT. Proactively identify issues early and drive resolution using PEGA Case management with cross functional team Drive data collection on Tier 2 information from Tier 1 suppliers and maintain accurate information. Improve the quality of Tier 2 data collection efforts and develop innovative methods to improve data quality Strive to get data beyond Tier 2- Tier 3/4/N data. Improve on risk sensing capabilities and proactively identify the suppliers impacted Work closely with cross function team - Supply chain (Purchasing)/ STA, Commodity team, Logistics, etc. on issue resolution Efficiently use AI/ML methods to manage large data and provide meaningful actions. Develop team capability in managing suppliers relations and product understanding Drive innovations and technologies in improving risk sensing capability and data management. Establish & implement standard metrics that add value to the operations ability to drive processes improvements. Lead the development of MP&L professionals to ensure we have a strong competency in our MP&L activities.

General information As part of our growth strategy, Hitachi Energy has engaged in a multi-year project (Reiwa) to upgrade our core ERP systems to single-instance SAP S/4HANA, standardize our IT application landscape and digitize our business processes to meet the needs of our expanding business. Within Business Unit (BU) High Voltage Products (HV) we are creating a BU HV SAP Center of Expertise (CoE) with the goal to work closely with Local Business Process Owners (LBPOs) in the business Hubs, organize the work of all our Key Users, drive system deployment and utilization to its full potential, as well as prioritize harmonized requirements from the business towards IT teams / Hitachi Energy s global SAP CoE. The BU HV SAP CoE will support all High Voltage factories and sales units globally to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting the local teams with training and issue resolution, identifying opportunities for system enhancements and process improvements. For our newly created BU HV SAP CoE we are searching for suitable candidates. Your responsibilities Drive full adoption of the deployed SAP sales & distribution (SD) module and functionalities in the local units, utilizing full potential of the deployed solution and related business benefits. In alignment with SAP Business Process Owners from all other regions, drive global harmonization of business processes, process improvements and prioritization of related system requirements, which have SAP as the backbone. Analyze existing business processes and identify opportunities for optimization and automation using SAP solutions. Work with Local Business Process Owners and Key Users to understand their highest priority challenges. Monitor system usage and performance, gather feedback from users, and proactively seek ways to enhance and evolve SAP processes for maximum efficiency. Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all change requests have sufficient information and technical language so improvements and fixes can quickly be implemented. Enable key users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training. Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools. Provide training on new SAP processes and functionalities. Your background Bachelor s degree in information technology or engineering or equivalent work experience. Experience with the SAP sales & distribution (SD) module. Strong knowledge of the S4/HANA platform preferred. SAP Certifications preferred. Experience in manufacturing and industrial services. Excellent communication skills with the ability to communicate fluently in English. Ability to work in a fast-paced and dynamic environment in global multi-national team. Strong problem-solving skills and ability to quickly identify root causes of issues. A collaborative, solutions-oriented approach and strong communication skills. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Provide technical solutions that meet user needs and improve business performance by assisting with the technical analysis of business requirements, problem solving and troubleshooting as part of a product management team. Accountable for ensuring that clear, concise requirements have been captured. Participate in testing and reporting of UAT with internal partners and vendor, reporting defects to vendor ensuring issue resolution, support the implementation check-out process and facilitate the end user communication and training documentation. Collaborating across the organization with business, architects, UX designers, product managers and software developers to improve Advisor and client facing tools. Track and evaluate feedback from users for multiple tools. Key Responsibilities Participate in SCRUM meetings and support of the Agile process Perform regression and user acceptance testing Analyze and interpret data to identify areas of improvement Maintain a broad understanding of business, business needs, and how assigned technologies drive and support the business. Develop detailed business requirements and user stories Tracking end user feedback on the system Occasionally provide Level 3 support for Applications Track and evaluate usage reporting Perform required AdTrax and FINRA filing when necessary Documentation review and updates Troubleshooting with end-users, internal tech partners and vendors Required Qualifications 4-7 years experience as Business Systems Analyst Ability to effectively summarize data, present insights and reporting Experience working on Agile delivery Knowledge of Requirement collection and User Story logic (experience working in JIRA is a plus) Experience in creating and maintaining backlog Experience working with stakeholders across many functions. Strong analytic skills including ability to identify patterns, potential issues and then translate those into functional and test requirements. Exceptional written and verbal communication skills. Preferred Qualifications Experience working in the financial services industry or other similar, highly regulated environment. Experience working with the following tools: JIRA, Morningstar Advisor Workstation Experience with AdTrax submissions Experience with vendor management Experience with market data / exchange data Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group Technology

We are seeking a highly skilled 8-10 yrs Experienced SAP EWM Public Cloud Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Extended Warehouse Management (EWM) solutions in SAP s Public Cloud environment , primarily SAP S/4HANA Cloud. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP Extended Warehouse Management (EWM) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP EWM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP EWM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP EWM and other SAP Cloud modules such as SAP Extended Warehouse Management (EWM), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP EWM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP EWM implementations in a cloud environment. Total Experience Expected: 08-10 years Qualifications B.Tech/MBA Finance/CA

Introductory Market Language Banking Center Services (BCS) is a critically important organization within Consumer & Community Banking. BCS ensures operational success Job Summary As a Transactions Specialist within the Banking Center Services, you will be responsible for ensuring operational success for the ATM channel, payment applications, branches, and other products and services. You will provide Level 1 support for ATM and Payment Applications, manage ATM/IMCC incidents, and respond to inquiries by telephone or email. This role provides an opportunity to work in a dynamic, fast-paced environment and make a significant impact on our business. Job Responsibilities Manage ATM/IMCC incidents to ensure timely resolution and appropriate comments and escalation. Research ATM performance/health and resolve ATM failures, such as ATM load/reboot. Request or escalate ATM vendor service and cash replenishment. Provide Level 1 application support to other lines of business. Respond to inquiries by telephone or email, taking ownership of issue resolution for internal/external clients. Analyze details and research using multiple systems to resolve problems via telephone/email, including outbound calls for client satisfaction. Approach each contact as an opportunity to educate the caller on process, product, and system information to reduce repeat contacts. Use thorough product/process knowledge to resolve unique or challenging inquiries/problems. Maintain strict adherence to established risk procedures and ongoing risk education. Follow customer authentication procedures and ensure staff procedures align with established risk protocols. Report privacy breaches following established risk procedures and complete assigned risk training on time. Required qualifications, capabilities and skills Candidates should possess technical qualifications or skills. Graduates with B.Tech, MBA, or BCom degrees are eligible. Experience in Level 1 incident management is required. Must have excellent written communication skills. Strong prioritization and time management abilities are essential. Ability to communicate effectively with all levels of leadership. Proficiency in MS Office is necessary. Must be able to work collaboratively within a team. Ability to maintain confidentiality and multitask efficiently. Flexibility to adapt to changes is important. Must have a scorecard rating of "Meets Expectation" and should not be under any corrective action, along with a good attendance record.

Design, develop, and implement automated solutions using chosen automation tools, with a focus on E2E SAP workflows.Proactively identify, diagnose, and resolve support issues and process inefficiencies, leveraging root cause analysis to drive continuous improvement.Analyze existing business processes to identify automation opportunities, collaborating with stakeholders to define requirements.Contribute to team self-sufficiency by demonstrating deep functional expertise to support the design, development, and maintenance of automation solutions.Drive collaboration within a global, matrixed, fast-paced Agile environment.Leverage industry standard processes in software testing to ensure high-quality automation solutions. Min 5+ years of SAP functional roles, with a solid focus on SAP MM and SD. 3+ years of experience leading and delivering successful automation projects within SAP, resulting in measurable improvements. Experience designing, developing & implementing test automation frameworks/tools for SAP. Hands on experience with SAP S/4 HANA implementations. Demonstrable ability to translate business requirements into technical specifications and deliver impactful efficient automation solutions, leading and/or participating in successful SAP automation projects. Deep understanding of E2E business process within SAP landscape, including multi-functional processes and dependencies. Experience managing and implementing multiple upgrades cycles within SAP. Understanding of CI/CD pipelines and relevant tools such as Jenkins Excellent knowledge of QA automation methodologies, processes, and tools. Preferred Qualifications Experience developing in Python, Java or Swift and familiar with databases, SQL, and scripting languages. Experience with ABAP code is beneficial for fixing complex issues. Strong problem-solving and analytical skills with a demonstrable ability to drive issue resolution across teams. Excellent collaboration skills and ability to influence multi-functional teams and quickly establish trust and credibility. Preferred certifications in testing, programming languages, test automation tools and frameworks.

We expect the qualified candidate to perform assignments in several of the following manufacturing engineering functions:- Design for Testability - Provide early and on going manufacturing involvement to ensure new products are being tested in a logical and cost effective manner incorporating FMEA, product design targets using the Engineering Requirements Specification (ERS) - Product Life Cycle Engineering - Works all phases of a product from concept to repeat manufacturing to end of life Provides production support engineering with respect to technically complex testing methods, procedures and failure analysis - Test Process Engineering - Designs and develops technically test processes to improve quality and efficiency Apply statistical tools (such as GR&R, SPC and Cp/pCk) to ensure processes/fixtures are scalable and are continuing to perform properly once qualified leveraging integration with factory data systems and shop floor systems- Failure/Data Analysis - Plans, develops and implements procedures for the testing and evaluation of soon to be released products Specifies test to be performed, compiles data and makes recommendations for test or tester design changes This will include the use of Design of Experiments (DOE)- Develop new and or improved processes through the application of theoretical and practical engineering- Stays on top of all relevant technical trends and developments and incorporates them in appropriate assignments- Provide direction and mentorship to third party vendors/automation suppliers and/or CM s; be the technical leader and driver on owned projects; serve as a technical resource to other engineering groups and project leaders- Drive failure analysis and machine issue resolution when working with tester suppliers and contract manufacturers- Prepare and present concise Test Engineering program status updates to the Exec team on a weekly basis We are looking for someone with the following qualifications: 4+ years of work experience in any of assembly, inspection, test station design, test development, maintenance and / or automation equipment Required to understand, plan development builds and mass production with factories worldwide. Experienced in working with multi-functional teams such as hardware design, system teams, capital equipment, quality and process engineering Knowledgeable in crafting tester qualification requirements including calibration, correlation, capability, repeatability and reproducibility, design of experiments and failure analysis Able to communicate effectively in a worldwide environment Education & Experience BSc in Electronics/Electrical, Computer Science - Engineering or Physics, MSc/Phd preferred. Additional Requirements Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We are seeking a highly skilled 8-10 yrs Experienced SAP EWM Public Cloud Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Extended Warehouse Management (EWM) solutions in SAP s Public Cloud environment , primarily SAP S/4HANA Cloud. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP Extended Warehouse Management (EWM) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP EWM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP EWM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP EWM and other SAP Cloud modules such as SAP Extended Warehouse Management (EWM), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP EWM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP EWM implementations in a cloud environment. Total Experience Expected: 08-10 years B.Tech/MBA Finance/CA

We are seeking a highly skilled 8-10 yrs Experienced SAP MM Public Cloud Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Materials Management (MM) solutions in SAP s Public Cloud environment , primarily SAP S/4HANA Cloud. You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP MM (Materials Management) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP MM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP MM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP MM and other SAP Cloud modules such as SAP MM (Materials Management), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP MM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP MM implementations in a cloud environment. Total Experience Expected: 08-10 years B.Tech/MBA Finance/CA

Job description Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession Responsible in maintaining MIS and closely work for Preparation of Final work Report. Co-coordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. Responsible for handling customers of Lawns & Beyond project contains entire customer data base. Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. Managing post booking customer services till delivery /possession stage. Collection of payment dues, against demands generated with construction progress Responsible to interact with clients to guide them and solve their queries. Facilitate Coordination between the clients and other teams (Sales / Finance / Operations). Issue letters / communication to clients and its follow-up. On boarding of customers post booking Achieving collections targets Follow up with banks on loan sanctions and disbursements Customer query resolution ERP updation Preferably worked on Salesforce & Far vision Candidate should have minimum 1 to 5 years of good experience in Post sales/ Customer Services / CRM Activities in the Real Estate sector Providing end to end after-sales service to clients. Ensure good customer relationship. Follow up for post-sales service issues and also to explore new business opportunities with allocated existing clients. Maintaining a strong relationship with a client and advising them on issues related to the product and offering solutions on the same. Collect & maintain the customer data properly and ensure timely follow up with the customers as and when required. To ensure efficient query handling, issue resolution, data tracking and feedback. Role: Customer EngagementIndustry Type: Real EstateDepartment: Sales & Business DevelopmentEmployment Type: Full Time, PermanentRole Category: Sales Support & OperationsEducationUG: Any GraduatePG: Any Postgraduate Role & responsibilities Preferred candidate profile

Overview We have an exciting role of Finance Operations Analyst (Accounts Receivable-Billing/OTC-Billing) . You will play a key role in Financial Data activities to ensure a smooth flow of the process. This might be a great fit if you are result oriented and excited to be part of a growing team. Shift Timing: 02:00 PM - 11:00 PM Location: Hyderabad/Bangalore Experience: 3-5 years Mode: Hybrid (3 days working from office/week) About Annalect India We are an integral part of Annalect Global and Omnicom Group, the second largest advertising agency holding company in the world in terms of revenue and is the leading global marketing communications company. Our portfolio includes: three global advertising agency networks: BBDO, DDB and TBWA; three of the world’s premium media services: OMD, PHD and Hearts & Science. Annalect India plays a key role for our group companies and global agencies by providing stellar products and services in areas of Creative Services, Technology, Marketing Science (data & analytics), Business Support Services, Market Research and Media Services. Responsibilities This is an exciting role and would entail you to Own the responsibilities inclused but not limited to requesting billing (this would include submitting monthly fee journal enteries) Sending invoices to the clients. Run reports (project status and hours reports), review and approve expense reports and estimates. Oversee the Billing and past dues Receive and respond to internal and external billing questions. Prepare reconciliations with Account Services and Media assistance on a quarterly basis Strong in billing concepts and basics of accounting Qualifications This may be the right role for you if you have Finance Analyst with 3 to 5 years experience in Accounts receivable, billing, data analysis Minimum of B.Com / BBA Graduation Prior Experience in AR Billing is preferred Proficient in MS Office suits Extremely detail orientated Good Verbal and Written communication skills Great positive team attitude Ready to take up additional taks and challenges Prior experience in D365 is a plus. Self Driven and Independent to perform the daily operations and handle & resolve Issues

About the Role: As a Customer Care Executive at EaseMyTrip.com , you will be the voice of the company, ensuring a smooth and satisfying experience for our customers across all travel verticalsincluding flights, hotels, trains, buses, and holiday packages. You will handle customer queries through calls, emails, and chat, provide timely resolutions, and maintain high service standards. Your role is vital in building customer trust, resolving issues efficiently, and contributing to EaseMyTrips mission of delivering hassle-free and reliable travel experiences. Key Responsibilities: Customer Communication: Manage inbound calls, emails, and chat inquiries to provide accurate and timely assistance related to bookings, modifications, refunds, and cancellations. Issue Resolution: Address and resolve customer concerns across all EaseMyTrip products by providing practical and empathetic solutions. Product Expertise: Stay updated on travel products, features, and offers to deliver informed support and recommendations to customers. Query Documentation & Follow-Up: Record all customer interactions in the CRM system and follow up on unresolved issues to ensure complete customer satisfaction. Customer Feedback: Collect and relay customer feedback to internal teams for improving services, offerings, and customer experience. Performance Management: Meet individual targets for call handling time, resolution accuracy, and customer satisfaction as set by the support department. Training Participation: Attend regular training to stay current on tools, policies, and travel industry updates to better assist customers. Escalation Handling: Escalate complex or unresolved queries to senior support or technical teams, ensuring clear communication with the customer throughout the process. Policy Compliance: Follow all company policies, service protocols, and communication standards in every customer interaction. Team Coordination: Collaborate with other departments such as operations, refunds, and technology teams to ensure seamless resolution of customer concerns. Preferred Candidate Profile: Experience: 0–3 years of customer service experience. Prior experience in travel, hospitality, or BPO handling calls, emails, or chats is preferred but not mandatory. Educational Qualification: Minimum: High school diploma. Preferred: Graduate degree or certification in travel, hospitality, or customer service. Communication Skills: Excellent spoken and written communication in Hindi and English . Additional regional language proficiency is a plus. Problem-Solving Ability: Quick thinker with a calm approach to managing complaints and delivering satisfactory solutions. Attention to Detail: Accuracy in data entry, documentation, and booking-related processes is essential. Tech Comfort: Proficient in using customer service software, CRM systems, and call-handling platforms. Adaptability: Comfortable working in rotational shifts, weekends, and holiday schedules. Interpersonal Skills: Strong team spirit with a collaborative attitude and willingness to assist peers when needed. Empathy & Patience: High emotional intelligence to manage stressed or frustrated customers with care and professionalism. Customer-First Mindset: Passionate about delivering delightful customer experiences and resolving problems with ownership.

Responsibilities: Design, develop, and deploy application packages that meet organizational and client requirements. Customize and enhance third-party vendor MSI packages to ensure compatibility and optimal performance. Implement security protocols related to file/folder access, user permissions, and registry configurations. Utilize advanced diagnostic tools to analyse and resolve escalated application issues. Collaborate with cross-functional teams to ensure seamless integration and deployment of applications. Stay up-to-date with emerging technologies and best practices in application packaging and virtualization.

CA with 10–12 yrs in Business Finance, ideally from Mobile/Retail. Expertise in budgeting, FP&A, audits, SOPs, P&L, partner management, SAP & Excel. Strong in leadership, negotiation, communication, multitasking, & delivering results under pressure.