3582 Issue Resolution Jobs - Page 23

We are looking for an experienced Scrum Master to lead agile delivery among teams with diverse expertise, promoting efficient teamwork, visibility, and ongoing improvement. The ideal candidate will have a strong grasp of agile principles, excellent communication skills, and the ability to remove impediments that block team progress. A solid understanding of technical concepts and risk management will be a strong plus. Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives. Drive agile adoption within the team by promoting best practices, transparency, and accountability. Work closely with product owners to ensure the backlog is well-de...

Job description: We are looking for a dynamic and customer-focused Customer Support Executive to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service. Key Responsibilities: * Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction. * Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution. * Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty. * Fe...

The role will be specifically for Western Asset, a globally integrated fixed income manager who is a subsidiary of Franklin Templeton. We are looking for a Senior Specialist for the Global Trade Services (GTS) team. Global Trade Services (GTS), part of the Investment Operations WAM Group, plays a vital role in minimizing settlement risk across fixed income and equity products. The team works collaboratively with internal departments and external partners to ensure accurate trade execution and compliance with global regulations. Joining GTS offers exposure to complex financial operations, cross-functional collaboration, and opportunities to lead impactful initiatives. Core Responsibilities: Y...

The objective of the Technology Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as we'll as to prevent recurrence through effective remediation and lesson learning. Technology Control Management is looking for a Senior Associate of Issues, Events & Remediation to focus on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Senior Associate, Technology Control Management Issues, Events & Remediation will: Investig...

Create and optimize Standard Operating Procedures (SOPs) using AI-powered documentation tools, including managing process recordings and converting them into detailed written documentation Collaborate with Subject Matter Experts (SMEs) to capture and document process knowledge and quality metrics using generative AI tools, while gathering diverse work samples for comprehensive coverage Implement process automation using low-code/no-code AI platforms for setup, execution, and optimization, including output validation and issue resolution Develop and optimize analytical workflows using SQL and Python, leveraging AI assistance, and train team members on automation best practices Work closely wi...

Serve as primary point of contact for UBS employees across workplace services Provide exceptional customer service and resolve employee queries promptly Proactively engage with employees to understand needs and gather feedback Support new employee onboarding and workplace orientation Facilitate employee events, celebrations, and engagement activities Maintain a welcoming and professional workplace atmosphere Multi-Location Flexibility Seamlessly operate between Aquila and Centaurus locations as required Maintain consistent service standards and employee experience across both sites Adapt to varying workplace cultures and operational requirements at each location Support inter-location coordi...

Relationship Management: Build and maintain strong relationships with key stakeholders, acting as a trusted advisor and strategic partner. Customer Advocacy & Success Planning: Understand customer goals, develop success plans, and align API solutions to drive business value. Product Adoption & Optimization: Monitor usage patterns, identify opportunities for expansion, and provide best practices to maximize API adoption. Proactive Engagement & Issue Resolution: Act as the voice of the customer within Vonage, collaborating with support, product, and engineering teams to address challenges and improve the customer experience. Renewals & Expansion: Identify upsell and cross-sell opportunities to...

: Help create detailed project plans, schedules, and timelines, ensuring that all project activities are tracked and completed on time. Monitor Progress : Track project milestones, ensuring the project remains on schedule. Report any potential delays or risks to the Project Manager. Resource Allocation : Help in organising and managing resources, including personnel, materials, and equipment, ensuring efficient use. 2. Communication and Stakeholder Management Liaison between Teams : Serve as a communication bridge between the project manager, team members, and other stakeholders. Meetings and Reporting : Organize and sometimes lead meetings, take minutes, and follow up on action items. Assis...

Join Vonage and help us innovate cloud communications for businesses worldwide! About Vonage API Vonage API is a global leader in Communications Platform as a Service (CPaaS), enabling businesses to seamlessly integrate messaging, voice, video, and authentication capabilities into their applications. Our mission is to power meaningful conversations and connections through innovative cloud communications solutions. Why this role matters: As a Junior Customer Success Manager (CSM) at Vonage API, you will play a critical role in ensuring our customers achieve their business objectives through our API solutions. You will be responsible for driving adoption of our communication APIs, fostering st...

Job_Description":" Job Summary: We are looking for an enthusiastic Fresh Graduate. You will join a dynamic and fast-paced environment and work with cross-functional teams to help monitor track the key metrics. Roles and Responsibilities: You will be responsible to work in the business operations team and track the key metrics agreed upon. Analysing company processes for delays, obstructions, and weaknesses. Troubleshooting processing issues. Assessing process orders. Coordination with internal teams for issue resolution Creating production process reports Requirements Skills Required: 0-6 months of experience. Bachelors degree in Business, Arts, Commerce etc. Good communications skills (abil...

Job Title: Site Head Solar Projects Location: Project Site Department: Projects / Site Execution Reporting to: Project Director / Head Projects Experience: 12 18 years Education: Full-time B.Tech/B.E. (Electrical / Mechanical / Civil) Industry Preference: Renewable Energy Solar (IPP preferred) Designation: Manager / Sr. Manager Site Head Role Overview: The Site Head will be responsible for managing the end-to-end execution of large-scale solar power projects (utility-scale) at the site level. This role includes leadership of the entire site team, coordination with HO and contractors, and ensuring project delivery within scope, budget, safety, and timeline parameters. Key Responsibilities: Le...

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join #TeamAmex and let s lead the way together. How will you make an impact in this role We are seeking a Technical Project Manager with a strong technology mind-set. You will lead cross-functional project and program teams and work with internal customers to ...

What will you contribute Reporting to the Senior Technical Manager , the Associate Technical Engineer is the key interface between Finastra clients on one side and Finastra organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Manager also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are rel...

The Senior Manager, Campaign Solution Architect is responsible for architecting new solutions within Marketing Cloud. The Solution Architect will gather all requirements, design the solution, and coordinate the build and QA of the solution The Technical Architect is responsible for recommending solutions within Marketing Cloud. The Technical Architect will work with Novartis Technical teams to build the solution per the agreed upon blueprint/requirements including any out of the box configuration, custom code (e.g., AMPScript, JSON, etc) and will serve as the general technical expert on the platform. About the Role Location Hyderabad #LI Hybrid About the Role The Senior Manager, Campaign Sol...

Shah Group Co is looking for Service Co - Ordinator to join our dynamic team and embark on a rewarding career journey. Coordinate and schedule service appointments, installations, and maintenance visits for customers. Communicate with customers to gather service requirements, understand their needs, and provide relevant information. Assign service technicians or field engineers to service requests based on their availability, skills, and proximity to the customer location. Monitor and track service requests, ensuring timely and efficient resolution. Maintain accurate records of service activities, including appointment details, customer interactions, and service outcomes. Collaborate with in...

Position Overview As part of Sia's Internal Technology Office, and in close collaboration with the Corporate Development, Talent Development, and local HR teams, you will play a pivotal role in managing and enhancing our Human Resources Information Systems (HRIS), with a primary focus on Workday. This role is instrumental in ensuring the alignment of our HRIS with organizational goals and the seamless execution of HR processes across the firm. Key Responsibilities HRIS Roadmap Deployment: Collaborate with the Talent Development team to construct and implement the HRIS roadmap, incorporating new HR strategies and improvement needs from global HR teams. Configure, test, and deploy functional e...

Role Overview: As a Technical Support Manager/Team Leader, you will be responsible for leading and mentoring a technical support team, managing escalations, and enhancing customer experience. Your role will involve monitoring team performance, improving processes, collaborating with customers and internal teams, and training team members while optimizing support tools. Key Responsibilities: - Lead and mentor a technical support team. - Manage escalations and ensure timely issue resolution. - Monitor team performance and enhance processes. - Collaborate with customers and internal teams to improve support. - Train team members and optimize support tools. Qualification Required: - Proven exper...

As a Project Support Coordinator at Webstep Technologies Private Limited, your role involves providing web and tech support at the client site, IIM Amritsar. You will be responsible for managing web content, assisting with technical support, coordinating with clients, collaborating with the team, and ensuring quality control. - Content Management: You will upload and manage tenders, images, banners, and other web content on the CMS platform. - Web Support: Assist with technical support and website-related issues, ensuring timely updates and maintenance. - Client Coordination: Act as a liaison between Webstep Technologies and IIM Amritsar to understand and implement client requirements effect...

Job Description: As a Transaction Consultant in the COE Transaction Management Team at JLL, your role involves coordinating transactions across the APAC region for managing the real estate portfolio of a leading client. You will engage with internal and external stakeholders to risk-manage and drive all existing and future transactions for the assigned region. Your responsibilities include developing and implementing strategies for the client's real estate footprint, maintaining the portfolio, and acting as a risk manager for all real estate activities. Your focus will be on delivering seamless transactions with the right quality, timeliness, and risk-mitigation. Key Responsibilities: - Coor...

As a Team Leader at AVASO, your role involves leading and managing the Accounts Receivables team to achieve departmental goals. You will be responsible for assigning, monitoring, and delegating work effectively, providing regular feedback, coaching, and training, and fostering a positive and collaborative team environment. Key Responsibilities: - Lead and motivate the AR team to achieve departmental goals. - Assign, monitor, and delegate work effectively. - Provide regular feedback, coaching, and training. - Foster a positive and collaborative team environment. - Oversee the entire AR cycle including invoicing, collections, and overdue accounts. - Ensure timely and accurate billing. - Implem...

As a QA Manager, you will lead and manage the QA team, comprising internal QAs, resources from vendor partners, and external QA partners. Your primary focus is to ensure that all QA activities align with company goals and standards, providing guidance and mentorship to team members. You will also explore testing tools and technologies and recommend the most suitable ones. Key Responsibilities: - Develop, implement, and maintain QA strategies, policies, and procedures. - Enhance QA processes and methodologies continuously. - Define and monitor QA metrics. - Oversee the creation and execution of comprehensive test plans and cases. - Coordinate testing efforts with development and product teams...

As a Quality Analyst at Hitwicket, you will play a crucial role in ensuring the seamless functioning of the cricket gaming platform. Your responsibilities include collaborating with the Product Manager to develop test plans, executing these plans, identifying issues, and coordinating with the Engineering team for resolution. Your dedication to maintaining high-quality standards will ensure that product releases exceed user expectations. - Collaborate with the Product Manager to develop comprehensive test plans - Execute test plans, identify issues, and coordinate with the Engineering team - Serve as the primary contact for gaming solution readiness - Bring a keen eye for detail and exception...

As a telesales/Inside sales representative, you are expected to have proven experience in sales roles with a track record of meeting sales quotas, preferably over the phone. It is crucial for you to possess good knowledge of computer programs and telephone systems. Additionally, you must be able to learn about products and services to describe and explain them to prospects effectively. Your communication skills in English and Tamil should be excellent. You should also showcase exceptional communication and interpersonal skills, maintain a cool-tempered demeanor, and be capable of handling rejection. Outstanding negotiation skills are a must, with the ability to resolve issues and address com...

Job Description: You will be responsible for managing a team and coordinating operational recovery activities to maintain the credit portfolio in the designated region. Your role involves implementing corporate policies and procedures to minimize front delinquencies. Building internal and external relationships to identify opportunities for value creation and having end-to-end collection responsibility for the allocated region, contributing to the bank's organizational objectives. This critical role directly impacts the financial institution's budget planning and profitability. Key Responsibilities: - Managing the collection of loan products in the region - Establishing measurement standards...

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege. About the role The Migration Leader is responsible for the planning, execution, and governance of all transitions into the GBS organization. This role ensures seamless migration of activities from markets, factories, and functions into GBS delivery centres, with minimal disruption to the business and full alignmen...