692 Issue Resolution Jobs - Page 23

Embark on a transformative journey as a Know Your Customer Remediation Analyst at Barclays, where youll play a pivotal role in shaping the future. In this role, you will be responsible to Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution. . Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Candidate should have good communications skills Candidate should be aware of end-to-end Global KYC process for institutional clients Good understanding of KYC Refresh process, Global KYC Regulations, CDD, EDD, PEP, Sanctions and Adverse Media Screening. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Chennai. Purpose of the role To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution. Accountabilities Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution. Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy. Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes. Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes. Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in Wholesale Onboarding. Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

Role Purpose The purpose of this role to deliver great customer service/experience by effectively acknowledging, tracking, and prioritizing all client cases as per the regulatory guidelines, and ensuring resolution as per the defined SLAs, by allocating the same to the relevant support team. Ensure operational excellence through contract and regulatory compliance, effective case acknowledgment, tracking, prioritization, system updation, and reporting Acknowledge client cases as per the SLAs defined in the contract Access client tool and log all incoming client cases accurately on the internal tool as per contract Accurately document all pertinent case information such as case number, case type, etc. of daily cases received Follow standard processes and procedures to track and prioritize all client cases Accurately update the internal tool with daily cases and forward the same to respective agents and QAs Access and maintain internal knowledge bases, resources and frequently asked questions to aid in effective case logging and prioritization Maintain and timely update internal tool for agents to speed up response time Identify red flags and escalate serious client issues to Team leader in cases of non-compliance and untimely resolution Ensure all client information, disclosures and regulatory changes are given to agents and QAs on a regular basis Monitor compliance with service agreements to avoid legal challenges Share recorded case logs and status reports with clients and supervisors on a daily basis Deliver excellent customer service through effective understanding of client tool, accurate case logging and prioritization as per regulatory guidelines Serve as the primary point of contact for accessing cases pertaining to a specific client using designated client tool Develop deep understanding and use of client tool to effectively perform day today duties Access client tool and acknowledge to the client the receipt of the cases as per the SLAs defined in the contract Accurately document all pertinent case information such as case number, case type, etc. on a daily basis for all cases received Prioritize cases on the levels of urgency and complexity as per the regulatory guidelines defines by the client Accurately extract case information and create an excel listing cases along with relevant information pertaining to the cases Maintain logs and records of all client cases as per the standard procedures and guidelines Collaborate with client and undergo trainings on any new regulatory guidelines for a particular client process and implement the same on all cases Ensure allocation and resolution of client cases as per the defined SLAs by accurately updating internal tools, training sessions on new regulations and regular reporting Ensure allocation of cases to agents and QAs by accurately recording all client cases on the designated internal tracking software Maintain tracker of all cases received along with the allocation information for reporting purposes Ensure all client cases are resolved as per the defined SLAs and regulatory guidelines defined by the client Maintain and share the resolution status report with supervisor and client on a daily basis Share the hourly productivity update report with supervisors and clients on a daily basis Undertake client training on specific tool features and/or any other regulatory changes introduced by client/govt. Conduct training sessions for agents and QA ensuring the regulatory changes have been effectively communicated to all agents and QAs Ensure new regulatory guidelines are implemented all client processes to avoid penalties and non-compliance Liaise between the client and internal teams on escalations of serious issues and unique queries Follow up with agents and QAs to record feedback and ensure compliance to contract SLAs and regulations Interact and engage with the client and internal stakeholders to communicate and update progress against a particular case Build capability to ensure operational excellence and maintain superior customer service levels for the existing client Undertake trainings to stay current with any new features, changes and updates on client tool Enroll in product specific and any other trainings per client requirements/recommendations Conduct training sessions for Agents and QAs on any new regulatory guideline that needs to be applied to any process urgently Identifying and document most common problems and recommend appropriate changes to the team leader Updates job knowledge by participating in self learning opportunities and maintaining personal networks Job Description The Solutions Delivery Analyst is responsible for execution of ongoing operations tasks, identifying operational efficiencies, and identifying continuous improvement opportunities. The Solutions Delivery Analyst is often called upon to execute manual processes (requiring plan knowledge and analysis) but always with a focus to streamline, automate, and/or standardize the process. The Solutions Delivery Manager works with the Benefits Operations Manager (BOM) to identify process improvements by identifying issues, process delays, and quality problems and recommends solutions. The Solutions Delivery Analyst is responsible for resolution of participant and plan administration issues, workflow management, increased ownership of complex ongoing tasks, identifying operational efficiencies and continuous improvement opportunities. This role may be leveraged across multiple clients. Roles & Responsibilities Strong understanding of client plan provisions/product & processing guidelines and SLA metrics Able to manually perform Benefit processes and complex tasks/calculations that require plan knowledge, analysis, and interpretation Research complex Benefits issues and formulates resolutions/ recommendations by analysing fact patterns and applying plan provisions and best practices Resolve tasks in accordance with due dates and ensure process is well documented. Create adhoc reports as required to support client service delivery functions. Provide day-to-day client and third-party administrator contact for participant processing inquiries. Participate & contribute in daily huddles and status meetings. Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by participant Develop and deliver client-specific operational training; monitor ongoing adherence to SOPs to ensure high quality. Work with the client team across shores to deliver against client requirements. Proactively identify training needs and provide necessary coaching as required to BOAs. Proactively seek performance feedback to build & enhance knowledge. Build and leverage partnerships across shores to deliver against client requirements. Create robust documentation & SOPs for transition of activities between Ops and Shared Services, combined with ongoing coaching. Document task/ workflow analysis and comments in a concise, effective manner such that it can be easily understood by the broader team Actively listens to all stakeholder/ team members to understand their perspective and ensure continuous understanding regardless of communication channel Ensures processing documentation is accurate and complete; receives/verifies updates resulting from change orders. Qualifications Bachelors degree or equivalent work experience required. Good MS Office skills Good Communication Skill

Hi, We are hiring for the Leading ITES Company for HRO - Darwin Lead Role. Job Description: 1. Benefits & Payroll Operations: Manage incidents and JIRA tickets related to benefits data issues and track them to closure. Monitor integration failures and coordinate with vendors for resolution. Support and own the Process Manager in Darwin box to mark payroll completion. Review pre- and post-payroll close queries for discrepancies before data flows to the payroll team. 2. Annual & Ad hoc Benefits Management: Manage annual benefits enrollment windows and approve exceptions for qualified life events (e.g., marriage, childbirth). Maintain and update site content on the benefits portal in case of vendor changes, additions, or contact details updates. 3. Reporting & Analysis: Generate, analyze, and publish benefits reports with key statistics on a periodic basis. Ensure accuracy and structured reporting to internal stakeholders and clients. Required Skills & Experience: Darwin box Expertise : Strong hands-on experience managing benefits administration and payroll workflows within Darwin box. Mandatory Project Management : Ability to drive defect resolutions, vendor coordination, and process improvements. Preferred JIRA & Ticket Management : Experience in handling incident tracking tools. Preferred Workday & MS Office Skills : Strong knowledge of Workday HR, Excel (VLOOKUP, Pivot Tables, Data Analysis), and MS Office Suite. Mandatory Critical Thinking & Problem-Solving : Ability to analyze and resolve complex benefits-related issues. Mandatory Stakeholder Communication : Strong English communication skills for engaging with international clients, payroll teams, and vendors. Mandatory Preferred Qualifications: • Experience working on pilot processes and creating process documentation. • Prior experience in international (non-US) benefits administration. • 1-5 years of experience in international benefits and Darwin box Work Requirements: • 100% Work from Office, No remote option. • Flexible with Rotational Shifts 24x7 delivery model Key Skills: a) Any Graduate b) Minimum 3 years of experience in international benefits and Darwin box c) Prior experience in international (non-US) benefits administration d) Darwin box Expertise To Apply, WhatsApp 'Hi' @ 9151555419 Follow the Steps Below: >Click on Start option to Apply and fill the details >Select the location as Other ( to get multiple location option ) a) To Apply for above Job Role ( Mumbai )Type : Job Code # 449 b) To Apply for above Job Role ( Bangalore )Type : Job Code # 450

Why Join Us To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We re building a more open world. Join us. Specialist, Car Partner Solutions APAC The Car Partner Solutions team sits within the Travel Partnerships and Media organization and powers car rental offers on the Expedia Group Platform. The key purpose of this role is to grow and protect the health of car supply through the entire life cycle. The Car Partner Solutions Senior Specialist will be responsible for complex root cause analysis and leading projects in line with the larger team s mission, representing the team while working closely with partner teams, supply partners, and other stakeholders as needed. In this role you will: Deliver world class customer experience on Expedia Group sites by reducing errors, protecting the health of existing supply and launching new content while maintaining quality for all functions. Act as team lead for new feature and product launches through configuration of new content and rigorous testing processes. Perform in-depth research and investigation of complex car issues and drive root cause analysis to issue resolution. Develop and sustain strong relationships with internal and external while handling escalations, inquiries, and supporting the rollout of new features and products Provide consultative expertise for various teams relating to site content, capabilities and performance. Identify and lead projects to improve operational efficiency through extensive understanding of the business and technical foundations of the car business. Establish and document processes, develop workarounds, and contribute to an environment of continuous improvement by coaching, mentoring and providing recommendations to more junior team members. Drive prioritization of projects and key initiatives through the collection and analysis of supporting data. Actively contribute to business intelligence through the creation of self-service reporting for stakeholders. Experience and Qualifications: 5+ years experience in a technical or technical operations role with proven technical experience, such as writing or interpreting programming languages, XML or APIs. You have excellent problem solving and analytical skills with proven experience resolving complex issues with attention to detail. You have the ability communicate with stakeholders by tailoring technical and complex information to your audience using methods from in-person interactions to various digital methods. You have demonstrated the ability to establish and adhere to priorities in a fast-paced environment. You can work effectively in diverse group settings as well as independently. You are self-motivated, take initiative and drive tasks to resolution with little oversight. Preferred: You can create, modify and run SQL queries. Preferred: You know how to interpret information in either Amadeus or Titanium. Preferred: Demonstrated ability to use AI to improve operational efficiency and automation. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Groups family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. . Never provide sensitive, personal information to someone unless you re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

A Snapshot of Your Day This role reports into the Head of Product Integrity Europe function in Compression and is responsible to support the resolution of urgent technical issues across the business, including at customer sites. This role demands a level of technical expertise combined with the ability to grow within role over time to a point where you can explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy s sustainable future How You ll Make an Impact Provide critical support for the assigned RCA technical lead through the use of data trending, plot of field data, creation of vibration plots in Adre, Mining of Fleet Data, and Fault Tree Updates. Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues. Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. Provide critical support for the assigned RCA technical lead through the use of data trending, plot of field data, creation of vibration plots in Adre, Mining of Fleet Data, and Fault Tree Updates. Work closely with other technical experts in the other Product Integrity regions. Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) What You Bring Bachelor s degree in related field of mechanical engineering, aerospace engineering, or equivalent 3+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Experience in supporting RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent. Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel. Experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc. Ability to work and communicate directly with the customer in a high-pressure environment Ability to work and communicate directly with the customer in a high-pressure environment About the Team Transformation of Industry Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Check out this video to learn more about Siemens Energy: Our Commitment to Diversity . Rewards Career growth and development opportunities Supportive work culture Company paid Health and wellness benefits Paid Time Off and paid holidays 401K savings plan with company match Family building benefits Parental leave

The Regulatory Intelligence, Safety and Compliance (RISC) teams charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. In this role, you will be part of our escalation team, solving cross-functional high-visibility issues impacting our customers and business. You will coordinate across multiple verticals to not only mitigate immediate risks, but also to identify and drive systemic improvements to scale our impact. This role combines fast-paced action with in-depth analysis and opportunities to think big. Manage end-to-end escalation lifecycle including intake, deep dive, issue resolution, root cause analysis, identification and implementation of preventative actions, and summarizing outcomes. Coordinate various stakeholder groups (such as Legal, Tech, Ops, etc) involved in escalations to deep dive, drive alignment, and implement solutions. Build and improve escalation management mechanisms. Analyze data to identify trends and actionable learnings across escalations in order to define and implement systemic program and technical solutions. Summarize findings and present write-ups to senior leadership. About the team Here at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Bachelor s degree or equivalent experience 2+ years experience in program management, incident/escalation management, or risk management Experience completing root cause analysis Experience writing for leadership audience English language comprehension, verbal and written skills Experience developing new programs and mechanisms Experience working with legal and technical stakeholders Experience presenting findings and recommendations to senior leadership Experience managing multiple projects simultaneously, including short term and long term deliverables Experience coordinating actions across multiple teams with competing priorities Experience analyzing data to identify trends

A Snapshot of Your Day This role reports into the Head of Product Integrity Europe function in Compression and is responsible for the resolution of urgent technical issues across the business, including at customer sites. This role demands a high level of technical expertise combined with the ability to explain technical issues to non-technical customer top management. In this role you have the chance to directly influence and shape the future of decarbonization for our industrial customers and play a key role in the creation of Siemens Energy s sustainable future. How You ll Make an Impact Support the resolution of customer Technical Issues (TI), including Root Cause Analysis and resolution of technical non-conformance (e.g. compressor performance) issues. Prepare comprehensive RCA reports and management briefings to achieve the required transparency and Lessons learned for our organization. Perform the fact-finding on customer sites, analyze remote diagnostic as well as evaluate operational issues on-site and initiate necessary corrective and preventive actions. Work with both internal and external for fast issue resolution and appropriate knowledge transfer with the counterparts in other regions. Assume the technical leadership role for assigned projects. Manage the customer interface in a dynamic environment, lead the team from a technical resolution standpoint. Work closely with other technical experts in the other Product Integrity regions. Provide input to the Product Improvement Process (PIP) to drive resolution of Operational Issues (OI), Technical Issues (TI), and Significant Field Issues (SFI) What You Bring Bachelor s degree in related field of mechanical engineering, electrical engineering, aerospace engineering, or equivalent 10+ years of experience in rotating equipment design, controls design, compressor testing, site commissioning, technical troubleshooting, and service-related activities. Experience in leading RCAs and relevant methodologies such as Fault Tree Analysis and Kepner Tregoe or equivalent. Fluency in English and ability to explain technical details and concepts to customers and non-technical personnel. Proven experience in the design, maintenance, troubleshooting and technical support of compressors and their associated equipment (auxiliary support systems, drivers, couplings, mounting frames, etc. Proven track record of being able to resolve technical work across a large organization to develop solutions for technical customer issues. Ability to willingness to travel internationally to share experience gained in the Oil Gas, Petrochemical Industry. Ability to work and communicate directly with the customer in a high-pressure environment About the Team Transformation of Industry Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities. Who is Siemens Energy At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we re also using our technology to help protect people and the environment. Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation. Check out this video to learn more about Siemens Energy:

Embark on a transformative journey as a KYC/CDD Compliance (Indian Operations) Analyst at Barclays, where youll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry. Key critical skills required for this role include: Conduct KYC due diligence for high-risk clients during onboarding, refresh, and periodic review cycles in accordance with internal policies and regulatory requirements. Perform comprehensive reviews of customer profiles, including ownership structure, business activities, source of funds, and adverse media screening. Ensure timely execution of KYC refresh and periodic reviews based on customer risk ratings and regulatory requirements. Liaise with front-office, compliance, and other stakeholders to collect and validate KYC documentation. Investigate and escalate potential red flags or suspicious activity identified during the review process. Maintain accurate and up-to-date records in internal systems. Ensure that all KYC files are complete, compliant, and audit-ready. Keep abreast of regulatory changes and ensure controls and processes are updated accordingly. Participate in continuous improvement initiatives to enhance the efficiency and effectiveness of the KYC function. You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills. This role is based out of Pune. Purpose of the role To complete EDD/Exits cases which includes day to day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support with day to day Enhance Due Diligence (EDD)/Exits initiatives including processing, reviewing, reporting, trading, and issue resolution. Execution of EDD reviews on high-risk customers to maintain compliance with regulatory requirements and policies. Execution of exit reviews on customers who are having their accounts closed to mitigate risk, aligned to compliance and internal policy. Collaboration with teams across the bank to align and integrate EDD and exit processes. Identification of areas for improvement and providing recommendations for change in EDD and exit processes. Development and implementation of Issue resolutions relating to any inefficient controls . Development of reports and presentations on EDD and exit performance and communicate findings to internal senior stakeholders. Participation in projects and initiatives to improve EDD and exit efficiency and effectiveness. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

We are seeking a detail-oriented UAT/SRE role to ensure the quality and functionality of our software products before release. The ideal candidate will be responsible for executing test cases, identifying bugs, validating fixes, and ensuring the final product meets user requirements. Strong analytical skills and the ability to communicate effectively with development and business teams are essential. Key Responsibilities Design and execute UAT and QA test plans Identify, document, and track bugs and issues using Jira or similar tools Collaborate with developers and stakeholders to ensure issue resolution Validate new features and changes against business requirements Support go-live readiness and post-deployment testing Document test results and communicate findings clearly using Google Workspace (Docs, Sheets, Slides) Requirements Experience in UAT and/or QA testing Familiarity with Jira , TestRail , or similar test management tools Proficiency in Google Suite (Docs, Sheets, Drive, Gmail) Understanding of the software development lifecycle (SDLC) Strong communication and problem-solving skills Experience with collaboration tools like Slack .

. Summary of This Role Leads cross-functional teams to provide agile-based project deliverables and facilitates the teams work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Using strong communication, facilitates the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast paced environment with competing priorities. Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team. What Part Will You Play Effectively informs and negotiates with senior management on issues related to the Scrum process. Assess patterns of impediments, process challenges and engage team through Retrospective for improvements. Guides and develops clear Sprint standards while keeping team engaged and on task. Holds team accountable to Scrum values and practices. Applies advanced analysis and problem resolution skills to identify root cause to complex sources of impediments. Creates a team environment by establishing trust and transparency through collaboration and communication while preserving the Agile culture and restoring confidence. Drives a collaborative team environment that fosters creativity and innovation. Engages team to make sure stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner. Supports team building and team development by utilizing the abilities and skills of individuals, and fostering a feedback culture. Initiates, builds and maintains positive relationships with IT and internal customers to ensure effective completion of project work. Drives process measurement automation through tools. Creates visibility of progress, roadblocks, risks and process adherence through dashboards/tools to engage team and stakeholders for everyday action. Displays broad business and technical knowledge while partnering with development leads for capacity planning and resource allocation in all Agile tools. Guards and shields the team(s) from distractions and interruptions from external interferences. Promotes continuous team improvement, measures the team and helps the team and individuals measure themselves to be more productive and to produce higher quality products. Ensures quality and completeness of the product through unit, integration, and regression capabilities. Educates team, project office and management on Agile software principles and practices. Has a strong understanding of the overall business and of the business and technical terms presented. Uses expert analysis and problem resolution skills to identify complex and infrequent sources of impediments. Inspires creative solutions that identify the true source of impediments and demonstrates skills to remove impediments impacting the team. What Are We Looking For in This Role Minimum Qualifications Bachelors Degree Degree in a related field of study from an accredited university. Additional related TSYS experience may be considered in lieu of a degree. Typically Minimum 6 Years Relevant Experience Required Project management experience preferably within an established IT project management office or serving as a project manager for an Information Technology department. Minimum of 4 years Agile experience. Certified Scrum Master and other Agile project management certifications (CSM, SAFe, PMI-ACP) Preferred Qualifications Typically Minimum 8 Years Relevant Exp Extensive knowledge of Agile approaches including XP and Kanban. Previous experience with Agile tools and techniques including User Stories, ATDD, TDD, Continuous Integration, Continuous Testing and Agile Games. What Are Our Desired Skills and Capabilities Skills / Knowledge - Having wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. Some barriers to entry exist at this level (e.g., dept./peer review). Job Complexity - Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Networks with key contacts outside own area of expertise. Supervision - Determines methods and procedures on new assignments and may coordinate activities of other personnel (Team Lead). Communication - Has expert communication, collaboration and facilitation skills. Managing Multiple Priorities - Has expert time management skills to effectively manage competing priorities. Highly adaptable to changing environment and priorities. Issue Resolution - Has expert negotiation and conflict management skills to resolve unusual and complex issues within and external to the team.

Job Role: Responsible for end to end sales for the SDWAN product business Infinxt at Infinity labs. Responsible for government and defence sales. Define a strong GTM and identify new channel and strengthen the existing channel base. Identify potential new customers and build relationships with current customers. Establish, develop and close business while exceeding sales targets and objectives by developing customer relationships and closing business opportunities across all regions in India along with Nepal, Bangladesh and SriLanka. Develop strategies for penetrating new accounts and growing relationships with end users and partners. Research and understand prospects business plans (both tactical/technical and strategic/business). Understand prospects buying/decision process and business cycles that can affect these processes. Maintaining and regular updating of Salesforce as part of Sales care. Negotiate contracts and maintain current contracts. Collaborate with the sales team to work accounts and keep one another updated on new marketplace dynamics. Providing timely and detailed information on market needs, buying trends and competitive information. Drive and Support specific Marketing Programs, lead generation campaigns, and targeted sales activities. Core Competencies: Proven sales track and close connects with country Channel a must. Have worked across the regions and have established good customer connects Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions. Proven ability to articulate the distinct aspects of products and services and position products against competitors Strength in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask. Developing and executing strategic plan to achieve sales targets and grow customer base Proven ability to drive the sales process from plan to close Must be a front-foot player and with go-getter attitude Strong leadership qualities with strong passion towards the business and success. Qualifications and Experience: Must have a Bachelors degree supported by a strong sales experience. MBA will be preferred. Should have sales experience of 12+ yrs in product selling related to network security preferably the last couple of years in SD-WAN. Job Category: Business Job Type: Full time Job Location: Noida Experience: 15-20 years Position : 1 Apply for this position Full Name * Email * Phone * Cover Letter * Upload CV/Resume * Upload CV/Resume * Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. * Recent Posts A Comparison Between Manual And Automated Networking Solutions Best Practices to Deploy SD-WAN Technology On an Enterprise Level Categories

WHO WE ARE: Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the world s largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Silicon Valley to all corners of the world. Each year, hundreds of entrepreneurs join our vertical-specific accelerator programs to team up with our corporate members or receive a direct investment from Plug and Play. Plug and Play has over 45 locations across the world and our corporate members include: Daimler, Prologis, PGE, Nissan, Volvo, BP, Walmart, Nokia, Coca Cola, Doosan Bobcat, and over 500 more. Plug and Play s corporate members utilize Plug and Play to identify the best startups to meet their challenges. Plug and Play s proven investment track record includes Honey, Dropbox, Lending Club, Kustomer, Einride, and many more. WHO WE RE LOOKING FOR: We are looking for a dynamic, relationship-driven Partner Success Manager to lead and grow strategic innovation partnerships with government and corporate organizations. In this role, you ll be the key liaison between our partners and the innovation ecosystem driving engagement, facilitating high-impact programs, and ensuring our partners derive maximum value from their innovation journey. HOW YOU WILL MAKE A DIFFERENCE: Strategic Relationship Management: Cultivate and maintain trusted relationships with senior stakeholders across government and corporate partners to champion innovation initiatives and co-create value. Partner Engagement Strategy: Develop tailored engagement plans that align with each partner s business objectives, organizational structure, and innovation maturity mapping relevant products, services, and ecosystem connections. Program Design Facilitation: Lead design thinking sprints, innovation workshops, and strategic planning sessions to help partners articulate and refine their innovation strategy. Ecosystem Enablement: Serve as a connector within the broader innovation ecosystem by actively engaging with startups, VCs, accelerators, and government agencies. Issue Resolution Support: Act as the escalation point for partner challenges, coordinating internal resources and providing timely solutions to ensure partner satisfaction and retention. Event Management Engagement Tracking: Host and manage corporate-facing events, track partner participation meticulously, and continuously innovate new methods to enhance engagement and collaboration. Plan and execute events such as mentor sessions, workshops, office hours, deal flow sessions and flagship showcases (e.g., EXPOs). Reporting Performance Analysis: Define key performance indicators (KPIs), prepare regular performance reports, and conduct partner review meetings to assess progress and impact. Operational Excellence: Coordinate and facilitate regular partner check-ins (e.g., bi-weekly calls), support planning and execution of partner programs and events, and ensure seamless program operations. REQUIRED EXPERIENCE: Educational Background: Bachelor s degree in Business, Marketing, Communications, Innovation, or a related field. Professional Experience: Minimum 3 years in a client-facing role, ideally within strategic consulting, corporate innovation, or account management environments. Innovation Facilitation Skills: Proven ability to lead curated design thinking workshops or innovation sprints, translating insights into actionable innovation roadmaps. Organizational Excellence: Highly organized, detail-oriented, and goal-driven, with a track record of managing multiple projects in fast-paced, dynamic environments. Analytical Thinking: Strong process orientation and analytical skills with the ability to identify inefficiencies, propose improvements, and deliver results within deadlines. Communication Influence: Exceptional verbal and written communication skills, with confidence in public speaking and stakeholder engagement. Autonomous Driven: Self-motivated with a strong sense of ownership and the ability to work independently while collaborating cross-functionally. Preferred Experience: Background in corporate innovation, design strategy, ecosystem building, or enterprise account management is a strong advantage. *All the CVs must be submitted in English

The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. Job Summary As an Analyst within the Controls Management team, you will be responsible to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firm wide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management Operations team, Analytics, Reporting, and the Project Management Office. Job responsibilities Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Be flexible in working rotational shifts (APAC, EMEA, and U.S.) Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills 4+ years of relevant experience in a similar role. Solid understanding of risk management and control principles. Excellent written and verbal communication abilities. A strong focus on delivering exceptional customer service. Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. High level of professionalism, self-motivation, and a strong sense of urgency.

Why Join Us To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees passion for travel and ensure a rewarding career journey. We re building a more open world. Join us. Specialist, Car Partner Solutions APAC The Car Partner Solutions team sits within the Travel Partnerships and Advertising organization and powers car rental offers on the Expedia Group Platform. The key purpose of this role is to grow and protect the health of car supply through the entire life cycle. The Car Partner Solutions Specialist will be responsible for root cause analysis and participating in projects in line with the larger team s mission while working closely with partner teams, supply partners, and other stakeholders as needed. In this role you will: Deliver world class customer experience on Expedia Group sites by reducing errors, protecting the health of existing supply and launching new content while maintaining quality for all functions. Support new feature and product launches through configuration of new content and rigorous testing processes. Perform research and investigation of car issues and drive root cause analysis to issue resolution. Maintain relationships with business-critical teams through regular partner contact and delivering valued services. Provide escalation support for various teams relating to site content, capabilities and performance. Identify opportunities to improve operational efficiency through iterative tool and process improvements. Document processes and maintain team knowledge articles. Support projects and key initiatives through the collection and analysis of supporting data. Provide regular and ad hoc reports and analysis for internal and external partners. Experience and Qualifications: Minimum 2+ years experience in a technical or technical operations roles You have excellent problem solving and analytical skills with attention to detail. You have the ability communicate with stakeholders by tailoring technical and complex information to your audience using methods from in-person interactions to various digital methods. You have demonstrated the ability to establish and adhere to priorities in a fast-paced environment. You can work effectively in diverse group settings as well as independently. You are self-motivated and take initiative. Preferred: You can create, modify and run SQL queries. Preferred: You know how to interpret information in either Amadeus or Titanium. Preferred: XML, programming, AI or similar technical experience. Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request . We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Groups family of brands includes: Brand Expedia , Hotels.com , Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert , CarRentals.com , and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. . Never provide sensitive, personal information to someone unless you re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs . Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Performs moderate to complex troubleshooting as a subject matter expert in one or more applications. Maintains and supports applications and their operating environments. Responds to alerts, performs root cause analysis and uses procedures and documentation for issue resolution. Works to ensure appropriate monitoring and alerting setup. Monitors applications and respond to incidents. May lead or partner with other team members on the analyzing of moderate to complex issues. Perform ongoing health checks and validations after changes or significant incidents. Provides input and recommendations for technical solutions on application problems. Perform diagnostics and troubleshooting for more complex issues. Escalate to second level application or infrastructure support when necessary. Designs and implements automation for manual processes. May mentor or provide guidance for junior team members. Contributes to the achievement of related teams objectives. Modified based upon local regulations/requirements. Bachelors degree in computer science or a related discipline, or equivalent work experience required. 4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plus.

Manager Product Support, Customer Support Location: Bangalore Reports to: Director- Product SupportAbout LeadSquared: One of the fastest-growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 2000 customers with 4 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high-velocity sales at scale.We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivans 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadiusCustomer Support @ LeadSquaredThe Customer Support at LeadSquared is a critical element of our future success. It includes a long run relationship takes complete ownership with top-notch customer handling skills, technical understanding. If you love to interact with customers and solve their problems then you should certainly join this team!The Role: Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. Ask customers targeted questions to quickly understand the root of the problem. Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. Onboarding new customers: Providing Admin and User trainings e.t.c (over web and in-person). Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue. Work closely with technical teams to enhance the quality of existing products. Manage and monitor customers expectations. Help in keeping customers extremely satisfied and thereby contributing to customer retention.Requirements: 9+ years of experience in supporting supporting web based software platforms SaaS for North American customers Proven ability to troubleshoot software, understand customer requirements workflow and resolve more advanced issues working within escalation procedures. Good understanding of API, Webhooks, Connectors. Good to have the understanding on at least one of the programming languages (PHP, Java, Python). Operational support experience - the ability to capture the user environment during trouble shooting work towards speedy and accurate resolutions for client issues. Excellent problem-solving, strong written verbal communication and documentation skills Obsessed with customer support and delighting the customers. Must have mentored managed a small team of product support engineers for North American customers Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools. Need to work in the US time zone

About the Role: As a Warehouse Manager, you will be responsible for the end-to-end management of the client s warehouse operations. This role involves overseeing manpower, establishing efficient warehousing processes, coordinating with transporters, managing MHE (Material Handling Equipment), and ensuring compliance with client KPIs. You will play a critical role in delivering streamlined, high-performance operations for a key client in the tyre/automotive sector. Key Responsibilities: Deliver comprehensive warehouse services aligned with client KPIs and SLAs Ensure optimal resource allocation and effective manpower utilization to meet dispatch targets Monitor and maintain KPI data to ensure high loading turnaround time (TAT) and operational efficiency Foster strong client relationships and act as the primary point of contact for inquiries and issue resolution Coordinate with internal teams to ensure timely and accurate order processing and fulfilment Analyse account performance metrics and generate regular reports for senior management Identify operational gaps and implement corrective and preventive actions Oversee smooth day-to-day warehouse operations, ensuring minimal disruptions Manage vendor interactions and coordinate monthly billing processes Ensure consistent adherence to client-specific requirements and promptly address any deviations Qualifications Experience: Graduate, Engineering degree, or MBA in Operations Management Minimum 6 years of warehouse management experience, preferably in the tyre or automotive industry Proven ability to manage large teams (150+ workforce), including multiple supervisors Strong leadership, problem-solving, and team motivation skills Excellent communication, negotiation, and client-handling capabilities Proficiency in KPI monitoring, reporting, and performance improvement strategies

Job Overview: We are seeking a dynamic and results-oriented Manager (Instrumentation) to oversee and manage the Instrumentation group s operations, ensuring timely and successful project delivery. The ideal candidate will possess a strong technical background in instrumentation engineering, leadership skills, people management and the ability to coordinate across multidisciplinary teams. As a Lead Manager, you will be instrumental in driving project success, empowering your team, and ensuring that high-quality standards are maintained throughout the project lifecycle. Key Responsibilities: Manpower Planning Coordination: Work closely with the Head of Department (HOD) to plan and assess the manpower requirements (Engineers Technicians) based on the current and projected workload for ongoing and upcoming projects. Ensure adequate resources are allocated effectively to meet project demands. Project Progress Monitoring Resource Allocation: Regularly review the progress of ongoing projects in line with project schedules and deliverables. Address resource gaps or challenges, reallocating or augmenting teams as necessary to keep the project on track and meet client s expectations. Team Motivation Project Completion: Inspire and motivate the department team to ensure successful project completion within deadlines, maintaining high-quality standards and client satisfaction. Foster a collaborative and positive work environment. Technical Support Guidance: Provide technical assistance and support to colleagues in the department, helping them troubleshoot and solve complex instrumentation issues as they arise. Engineering Standards Specifications: Create, update, and ensure adherence to engineering standards, including specifications for the procurement of instrumentation items, design calculations, bill of materials (BoMs), and other technical documentation. Continuous Learning Development: Stay up-to-date with the latest trends and advancements in instrumentation technology by attending industry seminars, conferences, and training sessions. Share this knowledge with your team to ensure the department remains at the cutting edge. Site Visits Issue Resolution: Conduct regular site visits if required, to monitor project implementation, resolve on-site technical issues, and ensure alignment with client expectations. Proactively identify potential issues and work to resolve them in a timely manner. Training Mentorship: Mentor and train junior engineers, technicians, and other team members to enhance their skills, knowledge, and career development. Lead by example and encourage a culture of continuous improvement. Document Review Feedback: Review technical documents and project deliverables produced by project leads, providing constructive feedback, and ensuring accuracy and alignment with project requirements. Leadership Role on Projects: Occasionally step into the role of Project Lead, taking responsibility for overseeing the successful execution of specific projects, ensuring team coordination, and delivering the project on time and within budget. Job Overview: We are seeking a dynamic and results-oriented Manager (Instrumentation) to oversee and manage the Instrumentation group s operations, ensuring timely and successful project delivery. The ideal candidate will possess a strong technical background in instrumentation engineering, leadership skills, people management and the ability to coordinate across multidisciplinary teams. As a Lead Manager, you will be instrumental in driving project success, empowering your team, and ensuring that high-quality standards are maintained throughout the project lifecycle. Key Responsibilities: Manpower Planning Coordination: Work closely with the Head of Department (HOD) to plan and assess the manpower requirements (Engineers Technicians) based on the current and projected workload for ongoing and upcoming projects. Ensure adequate resources are allocated effectively to meet project demands. Project Progress Monitoring Resource Allocation: Regularly review the progress of ongoing projects in line with project schedules and deliverables. Address resource gaps or challenges, reallocating or augmenting teams as necessary to keep the project on track and meet client s expectations. Team Motivation Project Completion: Inspire and motivate the department team to ensure successful project completion within deadlines, maintaining high-quality standards and client satisfaction. Foster a collaborative and positive work environment. Technical Support Guidance: Provide technical assistance and support to colleagues in the department, helping them troubleshoot and solve complex instrumentation issues as they arise. Engineering Standards Specifications: Create, update, and ensure adherence to engineering standards, including specifications for the procurement of instrumentation items, design calculations, bill of materials (BoMs), and other technical documentation. Continuous Learning Development: Stay up-to-date with the latest trends and advancements in instrumentation technology by attending industry seminars, conferences, and training sessions. Share this knowledge with your team to ensure the department remains at the cutting edge. Site Visits Issue Resolution: Conduct regular site visits if required, to monitor project implementation, resolve on-site technical issues, and ensure alignment with client expectations. Proactively identify potential issues and work to resolve them in a timely manner. Training Mentorship: Mentor and train junior engineers, technicians, and other team members to enhance their skills, knowledge, and career development. Lead by example and encourage a culture of continuous improvement. Document Review Feedback: Review technical documents and project deliverables produced by project leads, providing constructive feedback, and ensuring accuracy and alignment with project requirements. Leadership Role on Projects: Occasionally step into the role of Project Lead, taking responsibility for overseeing the successful execution of specific projects, ensuring team coordination, and delivering the project on time and within budget. Desired Qualifications Skills: Educational Qualifications: Minimum Bachelor s or Master s degree in Instrumentation Engineering/Electrical Engineering, or a related field. Experience: 15+ years of experience in the instrumentation field, with at least 3 years in a managerial or leadership role. 10 to 12 years of experience in the engineering consultancy company is preferred. Job Description Job Overview: We are seeking a dynamic and results-oriented Manager (Instrumentation) to oversee and manage the Instrumentation group s operations, ensuring timely and successful project delivery. The ideal candidate will possess a strong technical background in instrumentation engineering, leadership skills, people management and the ability to coordinate across multidisciplinary teams. As a Lead Manager, you will be instrumental in driving project success, empowering your team, and ensuring that high-quality standards are maintained throughout the project lifecycle. Key Responsibilities: Manpower Planning Coordination: Work closely with the Head of Department (HOD) to plan and assess the manpower requirements (Engineers Technicians) based on the current and projected workload for ongoing and upcoming projects. Ensure adequate resources are allocated effectively to meet project demands. Project Progress Monitoring Resource Allocation: Regularly review the progress of ongoing projects in line with project schedules and deliverables. Address resource gaps or challenges, reallocating or augmenting teams as necessary to keep the project on track and meet client s expectations. Team Motivation Project Completion: Inspire and motivate the department team to ensure successful project completion within deadlines, maintaining high-quality standards and client satisfaction. Foster a collaborative and positive work environment. Technical Support Guidance: Provide technical assistance and support to colleagues in the department, helping them troubleshoot and solve complex instrumentation issues as they arise. Engineering Standards Specifications: Create, update, and ensure adherence to engineering standards, including specifications for the procurement of instrumentation items, design calculations, bill of materials (BoMs), and other technical documentation. Continuous Learning Development: Stay up-to-date with the latest trends and advancements in instrumentation technology by attending industry seminars, conferences, and training sessions. Share this knowledge with your team to ensure the department remains at the cutting edge. Site Visits Issue Resolution: Conduct regular site visits if required, to monitor project implementation, resolve on-site technical issues, and ensure alignment with client expectations. Proactively identify potential issues and work to resolve them in a timely manner. Training Mentorship: Mentor and train junior engineers, technicians, and other team members to enhance their skills, knowledge, and career development. Lead by example and encourage a culture of continuous improvement. Document Review Feedback: Review technical documents and project deliverables produced by project leads, providing constructive feedback, and ensuring accuracy and alignment with project requirements. Leadership Role on Projects: Occasionally step into the role of Project Lead, taking responsibility for overseeing the successful execution of specific projects, ensuring team coordination, and delivering the project on time and within budget. Qualifications Requirements Desired Qualifications Skills: Educational Qualifications: Minimum Bachelor s or Master s degree in Instrumentation Engineering/Electrical Engineering, or a related field. Experience: 15+ years of experience in the instrumentation field, with at least 3 years in a managerial or leadership role. 10 to 12 years of experience in the engineering consultancy company is preferred.

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding - valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 Alation helps organizations realize value from data and AI initiatives. Alation has been recognized in 2024 as one of Inc. Magazines Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment. Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You re Wrong, and Measure Through Customer Impact. Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we re shaping the future of data intelligence with AI-ready data. Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day! Job Description: Alation is seeking a talented and highly technical Senior Engineer to join our fast-growing team in Chennai. The ideal candidate will communicate effectively to build trust and take active leadership roles in shaping the future of engineering while embodying our core values. What youll do: Develop solutions that enhance user experiences, assist customers, and provide seamless support to improve their overall interaction with the product. Design and implement AI-driven solutions such as chatbots, diagnostics, and automation tools to enhance self-service, reduce support effort, and improve user experience. Analyze customer trends and product usage using AI/ML to identify opportunities for improvement, drive proactive issue resolution, and simplify complex systems for scalability. Build scalable frameworks and solutions, including fast, flexible internal and customer-facing APIs, that streamline complexity and support the next level of growth. Prioritize and scope work effectively, ensuring the timely delivery of impactful features while maintaining focus on the most critical areas of development. You should have: Have 8+ years of experience designing, developing, and shipping distributed backend systems. Possess strong CS fundamentals with a degree in Computer Science or equivalent experience. Are proficient in Python with hands-on experience building and delivering features end-to-end. Have a solid understanding of RESTful API design, algorithmic complexity, and distributed systems. Have experience with AI/ML model integration and development, including LLMs and retrieval-augmented generation (RAG). Bring proven experience leveraging AI/ML frameworks (e.g., TensorFlow, PyTorch, Hugging Face, Langchain, spaCy) to design intelligent solutions that enhance user experience and drive automation. (This is a plus!) Are skilled in software architecture and design, with a focus on reducing technical debt. Have experience with relational databases; PostgreSQL is a plus. Are familiar with microservices, containerization (Docker), and orchestration (Kubernetes). Are an effective communicator with strong product thinking and cross-functional collaboration skills. Are adaptable and thrive in fast-paced, evolving environments. Are committed to improving service quality and reducing operational overhead. #LI-SR1 .

About Envigaurd: Envigaurd Engineering is a trusted name in delivering high-performance solutions across HVAC, cleanroom, and turnkey MEP projects. Serving industries such as manufacturing, pharmaceuticals, research labs, and tech parks, we specialize in design-to-commissioning project execution across India. Job Summary: We are hiring a proactive HVAC Site Engineer with 2-3 years of hands-on experience in site execution of industrial and commercial HVAC projects. The role requires leading on-site operations, ensuring project quality, and coordinating with multiple stakeholders. The candidate must be open to relocating to different project sites across India as per project demands. Key Responsibilities: Supervise on-site HVAC installations as per design specifications and project schedules. Coordinate with design, procurement, and project management teams for seamless execution. Handle installation of ducts, AHUs, chillers, pumps, piping, and insulation. Monitor and manage daily site activities, including manpower allocation, materials tracking, and equipment usage. Ensure compliance with safety, quality, and project standards. Maintain effective communication with clients, consultants, subcontractors, and internal teams. Prepare and submit daily progress reports , including site measurements and observations. Lead weekly and monthly reporting sessions covering project status, resource planning, and risk escalation. Use advanced Excel tools (VLOOKUP, pivot tables, Boolean filters, looping formulas) to track site data, generate reports, and analyze project metrics. Utilize AI tools such as ChatGPT, Gemini, DeepSheek, etc. for efficient report drafting, issue resolution, and task automation. Support testing, commissioning, and project handover documentation. Be willing to relocate to any project location across India based on project requirements. Requirements: Diploma or Bachelor s degree in Mechanical Engineering or related field. 2-3 years of experience in HVAC site execution for industrial or commercial projects. Sound knowledge of HVAC systems, ducting, chilled water piping, and control systems. Ability to read and interpret technical drawings; AutoCAD familiarity preferred . Strong coordination, leadership, and communication skills. Awareness of safety norms and quality standards in HVAC projects. Proficiency in advanced Excel functions for data management and reporting. Experience or willingness to use AI tools (ChatGPT, Gemini, DeepSheek) for improving work efficiency. Ability to manage and adhere to daily, weekly, and monthly reporting and planning cycles. Flexibility and willingness to relocate according to project needs. Preferred Qualifications: Experience in cleanroom HVAC or turnkey projects. Familiarity with Building Management Systems (BMS) and control integration. HVAC-related certifications will be an advantage. What We Offer: Opportunity to work on large-scale, high-tech HVAC and cleanroom projects. Fast-track career growth with continuous skill development. Relocation assistance for

Coordinate with lending partners to facilitate the login-to-disbursement process Track application progress & provide timely updates Identify and escalate any issues & collaborate for quick resolution. Maintain accurate records in internal systems. Required Candidate profile Excellent communication skills Ability to build relationships and convince customers Proficiency in MS Office tools and CRM systems or similar platforms.

We are seeking an experienced Cloud Architect to design, implement, and manage scalable, secure, and cost-effective cloud solutions using AWS services. This role requires a strong technical background, excellent problem-solving skills, and the ability to collaborate with cross-functional teams to deliver innovative solutions. Job Description In your new role you will: Cloud Solution Design and Implementation: Design and implement scalable, secure, and cost-effective cloud solutions using AWS services, including: EC2, S3, RDS, Lambda, CloudFormation, EKS , API Gateway, CloudWatch, IAM, and other AWS services. Collaborating with cross-functional teams to understand requirements and provide technical guidance. Cloud Infrastructure Management: Manage AWS environments, including: Setup, monitoring, and optimization of AWS resources. Ensuring cloud infrastructure security and compliance with industry standards. Code Development and Maintenance: Write and maintain robust, clean, and efficient code, including: Strong programming skills in Python, Java, Node.js. Experience with DevOps tools (e.g., Jenkins, Gitlab, Docker, Kubernetes) is preferred. Troubleshooting and Issue Resolution: Troubleshoot and resolve issues related to AWS services and infrastructure, including: Identifying and resolving technical issues in a fast-paced environment. Collaborating with DevOps and engineering teams, IT operations, to ensure seamless integration of cloud-based solutions. Cloud Security and Compliance: Ensure cloud infrastructure security and compliance with industry standards, including: Strong knowledge of cloud security practices and infrastructure management. Implementing security best practices and ensuring compliance with industry standards. Cost Analysis and Budget Management: Assist in cost analysis and budget management for AWS resources, including: Analyzing costs and providing recommendations for cost optimization. Collaborating with business leads and product owners to understand solution requirements and identify and implement scalable, secure architectural patterns. Staying Current with AWS Services: Stay current with new AWS services and features, and recommend improvements to existing architecture, including: Researching and evaluating new AWS services and features. Providing recommendations for improvements to existing architecture. Your Profile You are best equipped for this task if you have: Bachelors degree in Computer Science, Information Technology, or related field. Minimum of 6-8 years of experience in software development with a focus on AWS cloud services. Proficient in AWS services such as EC2, S3, RDS, Lambda, CloudFormation, EKS, API Gateway, CloudWatch, IAM , etc. Strong programming skills in Python, Java, Node.js . Experience with DevOps tools (e.g., Jenkins, Gitlab, Docker, Kubernetes) is preferred. Strong knowledge of cloud security practices and infrastructure management. Excellent problem-solving skills and ability to work in a fast-paced environment. Good understanding of databases (e.g. MySQL) and NoSQ L (e.g. Elasticsearch, etc). We are on a journey to create the best Infineon for everyone.

Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. About the Role: Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. Key Responsibilities: Master Data -Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to Novartis compliance. Be Subject Matter Expert in the assigned area of work -Support data collection and reporting of KPIs -Logistic, WAndD -Responsible that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures. Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. Own, in ERP System, MRP relevant data and materials technical specifications and ensure no Purchase Orders are past due in the ERP System. Provide a load-balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. Control and follow-up of supplier s service level indicators: Quality OTIF, lead-time violation. Lead action plans to achieve supplier delivery performance targets and drive for continuous improvement. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) -Provide guidance and system support for returns, rebates and credit/debit notes -Define and decide on priorities for physical deliveries in collaboration with other functions (eg LEX) for 3rd party customers and cross divisional supplies -Act as SPOC for escalation issues for assigned customers -Influencing and connecting relevant stakeholders to speed up (system) issue resolution -Material Planner -Ensure management of daily MRP exception messages And appropriate follow up. Provide a load balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs

-Responsible as a specialist for warehouse logistics whilst meeting Pharmaceutical Regulatory and Corporate Guidelines. About the Role: Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. Key Responsibilities: Master Data -Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to Novartis compliance. Be SME in the assigned area of work -Support data collection and reporting of important metrics -Logistic, WAndD -Responsible that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures. Identify and drive continuous improvement projects. Ensure material availability in line with the approved production plan. Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. Own, in ERP System, MRP relevant data and materials technical specifications and ensure no Purchase Orders are past due in the ERP System. Management of purchased item Complaints/Returns to supplier. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) -Provide expertise and system support for returns, rebates and credit/debit notes -Define and decide on priorities for physical deliveries in collaboration with other functions (eg LEX) for 3rd party customers and cross divisional supplies -Act as SPOC for partner concern issues for assigned customers -Influencing and connecting relevant partners to speed up (system) issue resolution -Material Planner -Ensure management of daily MRP exception messages And appropriate follow up. Provide a load balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. Essential Requirements: Collaborating across boundaries. Operations Management and Execution. Project Management. Inventory Management, Gap Analysis, Cost Efficiency and efficiency of supply processes -Standard Master Data KPIs eg Completeness, Consistency and Accuracy. Desirable Requirements: Bachelor / Masters Degree with experience in Pharmaceutical Industry/ specifically GMP background.

Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment. - Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems networks. In this opportunity as an IAM Engineer , you will: Manage , install, and troubleshoot Microsoft Windows Active Directory, DNS, and services on Windows 2012/2016 platforms. Install and configure Active Directory Domain Services for object management including users, groups, and network resources. Create and manage Organizational Units (OUs), Group Policy Objects (GPOs), and Group Policy Containers (GPCs). Utilize DCPROMO processes and configure AD Sites, OU structures, Site Links, DNS, DHCP, WINS, Global Catalog servers, and Directory Services. Troubleshoot application functionality errors in an Application Isolation Environment (AIE). Monitor Windows Server performance and implement proactive measures to prevent impacts. Develop automation tools, scripts, and processes for Windows systems administration and performance monitoring. Perform vulnerability mitigation and patch management. Coordinate with service providers, vendors, and internal teams for issue resolution. Provide on-call support during off-duty hours on a scheduled/rotating basis. Implement and monitor domain-level security policies and review rights and privileges. Collaborate on Windows infrastructure needs, maintenance, optimization, and documentation. Follow and apply configuration and security standards within a Change Management process. Ensure system improvements and changes are implemented accurately and monitor their effects About You: 3+ years of IT or IT Security experience with Windows 2012/2016 server environments. Strong working knowledge of ITIL Incident, Problem, and Change Management disciplines. 2+ years of experience with server technology capabilities and products. Experience in developing automation and scripts. Expertise in Active Directory design and support, including LDAP service, GPOs, and AD Schema. Strong hands-on administration experience with Windows server technologies. Experience with security configurations and working with Security Service teams. Ability to analyze system issues, determine root causes, and implement solutions. #LI-HS1 What s in it For You Hybrid Work Model: we've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.