692 Issue Resolution Jobs - Page 20

Who We Are Simpplr is the AI-powered platform that unifies the digital workplace - bringing together engagement, enablement, and services to transform the employee experience. It streamlines communication, simplifies interactions, automates workflows, and elevates the everyday experience of work. The platform is intuitive, highly extensible, and built to integrate seamlessly with your existing technology. More than 1,000 leading organizations - including AAA, the NHS, Penske, and Moderna - trust Simpplr to foster a more aligned and productive workforce. Headquartered in Silicon Valley with global offices, Simpplr is backed by Norwest Ventures, Sapphire Ventures, Salesforce Ventures, and Tola Capital. Learn more at simpplr.com . Overview: As a Senior Customer Success Manager, you will play a pivotal role in ensuring our customers success and satisfaction. You will be responsible for developing and maintaining strong relationships with SMB and Commercial clients, understanding their needs, and providing strategic guidance to help them achieve their goals. Your expertise in customer success strategies, combined with your excellent communication and problem-solving skills, will be instrumental in driving customer retention and growth. Key Responsibilities: Client Relationship Management: Build and maintain strong relationships with key clients, serving as their trusted advisor. Proactively engage with clients to understand their business objectives and challenges. Act as the primary point of contact for escalations and issue resolution, ensuring timely and effective resolution of client concerns. Strategic Account Management: Develop and implement strategic account plans to drive customer success and maximize value for both the client and the company. Identify opportunities for upselling and cross-selling additional products or services to existing clients. Collaborate with internal teams, including sales, product management, and support, to align strategies and ensure seamless delivery of solutions to clients. Account Health Assessment and Risk Mitigation: Assess the health of client accounts by tracking product adoption and usage patterns. Identify potential risks to customer satisfaction and retention. Develop and implement risk mitigation plans to proactively address issues and minimize churn. Collaborate with internal teams to ensure the timely resolution of any identified risks or challenges impacting customer success. Customer Advocacy: Champion the voice of the customer within the organization, advocating for enhancements to products or processes based on client feedback and insights. Work closely with the product development team to prioritize feature requests and enhancements that align with customer needs and objectives. Performance Monitoring and Reporting: Track and analyze key performance metrics related to customer satisfaction, retention, and expansion. Generate regular reports and presentations to communicate VoC, performance trends, opportunities, and challenges to internal stakeholders and senior management. Team Leadership and Mentoring: Provide guidance and mentorship to junior members of the customer success team, helping them develop their skills and achieve their goals. Foster a collaborative and supportive team environment, encouraging knowledge sharing and best practices. Qualifications: Bachelors degree in Business Administration, Marketing, or a related field; Masters degree preferred. Proven experience (5+ years) in a customer success or account management role in a B2B SaaS environment (this is a must). Demonstrated track record of managing complex client relationships and driving customer success initiatives. Strong analytical skills with the ability to interpret data and trends to inform decision-making. Excellent communication and presentation skills, with the ability to effectively articulate complex concepts to both technical and non-technical audiences. Strategic thinker with a proactive and solution-oriented approach to problem-solving. Team player with strong leadership abilities and a passion for mentoring and developing others. Benefits: Competitive salary and performance-based incentives. Comprehensive health benefits package. Flexible work arrangements, including remote options. Opportunities for professional development and career growth. Dynamic and collaborative work environment with a focus on innovation and creativity. Join our team and make a significant impact on the success of our clients while advancing your career in customer success management! Simpplr s Hub-Hybrid-Remote Model: At Simpplr we believe that when work is good, life is better and that belief guides all we do. Including how we approach our flexible work model. Simpplr operates with a Hub-Hybrid-Remote model. This model is role-based with exceptions and provides employees with the flexibility that many have told us they want. Hub - 100% work from Simpplr office. Role requires Simpplifier to be in the office full-time. Hybrid - Hybrid work from home and office. Role dictates the ability to work from home, plus benefit from in-person collaboration on a regular basis. Remote - 100% remote. Role can be done anywhere within your country of hire, as long as the requirements of the role are met.

Role Overview As the Power Platform Operations Lead, the candidate will ensure the seamless delivery of day-to-day activities, oversee governance adherence, and coordinate Power Apps development and support across the enterprise. You will be the primary point of contact for operational escalations, change-request management, and governance audits partnering closely with architects, COE stakeholders, and support teams to drive continuous improvement and on-time delivery. --- Key Responsibilities 1. Day-to-Day Operations Oversee and manage the daily operations of the Power Platform support team, ensuring smooth functioning, efficiency, and adherence to SLAs. Monitor team workload, resolve roadblocks, and optimize processes for on-time delivery. 2. Power Apps Support & Smart-Support Culture Lead troubleshooting efforts for Power Apps incidents; track and report issue resolution metrics. Institutionalize a follow-up culture for all smart-support tasks to drive accountability and closure. Coordinate the Change Advisory Board (CAB) process and manage deployment of Power Apps fixes into target environments. 3. Power Platform Governance Enablement Validate incoming Power Apps demands against established governance policies; escalate novel or complex scenarios to the Solutions Architect. Develop and maintain standardized templates for new governance scenarios; store all finalized assets in Teams for easy access. Conduct bi-annual governance audits using the Center of Excellence (CoE) toolkit; identify and remediate policy deviations. 4. Power Apps Development Projects Coordinate development efforts: manage the technical backlog, facilitate daily stand-ups, assign tasks, and track progress to ensure solution scalability and quality. Partner with Solution Architects to review design and architecture fit before implementation. Oversee end-to-end project execution, ensuring adherence to Xylem s ALM processes and quality standards. 5. Own the lifecycle of change requests with turnaround timelines under one week: perform requirements analysis, lead development, conduct testing, and manage deployments through CAB. Ensure all rapid-turn enhancements comply with governance policies and quality benchmarks. Deliver enhancements on schedule and report on cycle-time metrics. 6. Power Apps Demand Technical Feasibility Analysis Evaluate incoming feature requests and change demands for technical feasibility, effort sizing, and architecture alignment. Work closely with the Solutions Architect to validate feasibility findings and confirm governance compliance. --- Required Qualifications & Skills Bachelor s degree in Computer Science, Information Systems, or a related field. 5+ years experience supporting and administering Microsoft Power Platform, with a focus on Power Apps. Hands-on experience with the CoE Starter Kit and governance best practices. Proven expertise in managing CAB processes and controlled deployments. Strong project management skills, including backlog management, stand-up facilitation, and delivery tracking. Excellent troubleshooting skills, with a track record of resolving Power Apps issues in production environments. Ability to conduct technical feasibility assessments and collaborate effectively with architects. Exceptional communication and stakeholder-management skills. --- Preferred Qualifications Microsoft Power Platform Certifications (PL-400, PL-200, PL-900). Experience with Azure DevOps pipelines and ALM for Power Platform solutions. Familiarity with Xylem s digital governance frameworks and enterprise architecture standards. Prior experience in manufacturing or water-technology industries.

Job Description: Cloverleaf Interface Analyst Job Title: Cloverleaf Interface Analyst (Interface Monitoring Specialist) Location: Work from Office - Hybrid Experience Required: 3 to 5 Years Employment Type: Full-time Shift Timing: Client Business hours (5 PM to 2 AM IST). Non-Business hours Support: 9 AM - 6 PM IST. Based on client need. Job Summary We are seeking an experienced Cloverleaf Interface Analyst with at least 3 to 5 years of hands-on experience in Cloverleaf interface engine monitoring and support. The ideal candidate will have a strong understanding of HL7 messaging, healthcare integration workflows, and proactive interface troubleshooting. This role focuses on the daily monitoring, support, and maintenance of production interfaces to ensure data integrity and system uptime across critical healthcare applications. Key Responsibilities Monitor and support production interfaces on the Cloverleaf Integration Engine. Proactively detect and resolve interface errors, transmission failures, and system alerts. Perform real-time issue resolution, log review, and error tracking for inbound/outbound HL7, X12, and custom message formats. Communicate effectively with internal teams, clinical users, and external vendors to resolve data transmission issues. Escalate unresolved technical issues to senior interface developers or support vendors as needed. Maintain interface documentation including monitoring procedures, issue logs, and performance reports. Assist in interface testing, validation, and go-live support for new or updated interfaces. Participate in on-call rotations and provide after-hours support if required. Collaborate with the development and QA teams to test interface enhancements or fixes. Required Qualifications 3 to 5 years of experience in Cloverleaf Interface Engine monitoring and support. Solid understanding of HL7 v2.x, ADT, ORM, ORU, and other common healthcare message types. Familiarity with interface troubleshooting, log analysis, and message tracking within Cloverleaf GUI tools. Strong analytical and problem-solving skills. Ability to work independently and manage multiple interface environments. Excellent communication and documentation skills. Preferred Qualifications Experience with Cloverleaf development and support/monitoring. Knowledge of HIPAA standards and data privacy/security best practices. Prior experience in a hospital or healthcare setting. Familiarity with other integration engines for EHRs (e.g., Epic, Cerner, MEDITECH) is a plus.

BALA ASSOCIATES ENGINEERS CONTRACTORS is looking for PROJECT MANAGER to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

OTM (Oracle Transportation Management) Consultant Job Summary We are seeking an experienced Techno-Functional OTM consultant with 3 years of hands-on experience in the full cycle implementation and support of Oracle Transportation Management (OTM) cloud services. The ideal candidate will possess expertise in OTM core modules, technical architecture, and a strong understanding of transportation management processes and best practices. This role will involve both support and development responsibilities within a DevOps-based team. Key Responsibilities Provide development and support for Johnson Controls transportation planning landscape and work closely with integrated applications including ERPs (SAP, Oracle), WMS, visibility and rating applications to ensure seamless operations and integration. Perform triage on day-to-day OTM system issues, providing timely resolution for complex challenges, and supporting enhancement requests through JIRA. Execute and support OTM full cycle implementations, ensuring project milestones are met and customer expectations are exceeded. Demonstrate expertise in OTM core modules including Order Management, Shipment Management, Visibility, Contracts and Rates Management, Agents and Workflows, User Configuration, Integrations, Operational Planning, Financials, and Reporting. Fine-tune and optimize OTM configurations, including Agents, saved queries/conditions, SQL queries, Reports and Tracking Events. Debug log files, configure custom events and reports, and utilize business intelligence (BI) tools to support decision-making processes. Knowledge and expertise of external applications preferred- Project 44, E2Open, EDI applications amongst others Utilize ticketing tools to manage support processes and ensure efficient issue resolution. Collaborate with cross-functional teams to analyze and resolve business challenges, ensuring alignment with organizational goals. Provide training and support to end-users on OTM functionalities to ensure effective utilization of OTM and integrated Maintain high levels of customer satisfaction by adhering to delivery and service quality standards. Communicate effectively with customers, demonstrating the ability to work independently and manage expectations. Qualifications Bachelors degree with a minimum 3 years of relevant experience in OTM implementation or support. Strong understanding of OTM technical architecture and core modules. Candidates having OTM Cloud implementation or support experience will have preference. Proven experience in optimizing OTM configurations and debugging issues. Familiarity with system integrations and transportation management best practices. Excellent communication skills and the ability to work collaboratively with various stakeholders. Work Model Hybrid - This position operates under a hybrid work model, including office and remote work flexibility. This role may include adjusted working hours for EMEA and US operations support Location Primary work locations are Pune, Hyderabad and Bangalore.

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world s favorite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat. Responsibilities include processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management. Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties. Follow all company policies and procedures; ensure personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G. E. D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Join us as a "Sr Analyst Procurement Operations" at Barclays, where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. T o be successful as a "Sr Analyst Procurement Operations", you should have experience with: Essential Skills/Basic Qualifications: Completion of a formal degree, commerce stream is preferable. Accounting background, Invoice processing and stakeholder management experience is required. Relevant experience in working with global P2P functions of large organizations in P2P process. Expert working knowledge of MS Excel, MS Access and Power Point skills business specific. Good understanding of the Procurement to Pay cycle and controls associated with Invoice management. Understanding and experience on developing and updating process documentation. Pragmatic with a logical and flexible approach to problem resolution. Develops effective peer & working relationships within/ across teams. Leverages understanding of customers/ consumers/ suppliers/ stakeholders to inform business decisions. Technology conversant to manage and help implement change and promote the use of new technology proven to provide cost reducing or value creating support. Self-starter, working on a broad brief, and happy to design proactively. Desirable skills/Preferred Qualifications: Excellent communication skills, both written and oral, including client facing and internal. The ability to identify, address and where necessary escalate/manage key risks and issues. Should have working knowledge of Coupa and SAP Procurement module. Leverages understanding of customers/ consumers/ suppliers/ stakeholders to inform business decisions. You may be assessed on the key critical skills relevant for success in role, such as experience with P2P as well as job-specific skillsets. Location: Noida Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs.

SUMMARY Opening for fresher and experience for customer support role in a leading KPO company in Kolkata. Job Location: Kolkata (Work from Office) Salary Structure (In-Hand): Freshers: 15k in-hand Experience upto 18k inhand Key Responsibilities: Handle international customer queries related to medical billing. Ensure high levels of accuracy and compliance with medical billing regulations. Maintain and update customer records in the system. Deliver exceptional customer service and ensure prompt issue resolution. Meet process-driven quality and productivity targets . Requirements Eligibility Criteria: Education: Undergraduates & Graduates both can apply. Experience : Freshers & experienced professionals (up to 7+ years) are eligible. Communication Skills: Excellent English communication is mandatory (verbal & written). Benefits Perks & Benefits: Cab Facilities for employees. Sat/Sunfixed off PF/Medical insurance coverage IJP- Internal job promotion opportunity Incentive over and above the salary

Responsibilities: * Troubleshoot network issues using CCNA skills * Resolve technical problems through calling process * Provide Tamil language support when needed * Maintain high call quality standards Health insurance Provident fund

Job description displayed in the job posting As a Senior Associate Delivery Consultant, one would be responsible for consulting with clients during implementations to deliver client-specific upgrades, which includes testing, training and complete client-specific design using appropriate tools also you will be involved in full solution build with accountability for build quality score and follow up actions. One should possess good understanding on Health care domain and Testing. Good Knowledge on Issue Resolution. Candidate should be good at Collaboration activities and support peer associates. Should possess good knowledge on Configuration activities. In Addition will be responsible to develop and execute test plan and test script execution and review new defects, write steps to test, outline information for change requests and notify clients and note changes in end user functionality. Additionally, will be responsible to identify new issues and report to solution and engagement leadership and leverage internal and external resources to deliver problem identification and resolution. Bachelor's degree in Business, Management, Marketing, Finance, Mathematics, Sciences, Health Care Administration, Communications or related field, or equivalent relevant work experience, 0.6-2 years of system implementation experience Career Level - IC1 Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance Provide implementation process leadership for client work groups Complete complex full system solution build and maintain accountability for build quality score and follow up actions Navigate across venues to resolve issues, propose mitigation strategies and/or escalate when appropriate to solution and engagement leadership Develop and execute complex test plan and test script execution and follow change management process for new defects Establish best practices for knowledge transfer and process improvement Assume venue coaching responsibility for other employees Support client partners with solution troubleshooting and knowledge transfer Develop and maintain relationships with client to provide appropriate escalation of issues, solution knowledge and engagement support Ability to work overtime and/or irregular hours as needed Should have proficient Coaching, Troubleshooting, Facilitation, Relationship Building skills. Career Level - IC1

Number of Openings* 1 ECMS Request no in sourcing stage * 523829 Duration of contract* 6 Months Total Yrs. of Experience* 12-15+ Relevant Yrs. of experience* 12+ Detailed JD *(Roles and Responsibilities) Job Title: Cutover Manager SAP Transformation Program Location: Pune Job Type: Full-Time Duration: 6 months Experience Level: 10+ years Domain: SAP S/4HANA, ERP Transformations Job Summary: We are seeking a highly experienced and organized Cutover Manager to join our SAP Transformation Program. The role will focus on leading all aspects of the cutover planning and execution across business units and technical landscapes. The ideal candidate brings a strong track record of managing end-to-end cutover activities while collaborating cross-functionally across workstreams. The Cutover Manager will serve as the central orchestrator of cutover success and must be comfortable managing dependencies, risks, and execution readiness. This is a leadership role requiring proactive coordination with business, technical, and program teams. Key Responsibilities: Define and maintain the integrated cutover strategy, plan, and timeline across all SAP and non-SAP systems. Drive the readiness assessment across business units and IT teams to ensure cutover success. Lead the execution of mock cutovers and dry runs in line with program milestones. Work closely with the deployment, data migration, testing, and environment management leads to ensure alignment of timelines and activities. Coordinate the final Go/No-Go process with all stakeholders, ensuring sign-offs across business and IT. Manage cutover war rooms, hypercare planning, and first-day-of-business activities. Maintain a structured issue resolution and escalation process throughout cutover and post-go-live. Ensure detailed tracking and reporting of readiness KPIs to steering committee and program governance forums. Act as the primary interface for all project-level integration points, dependencies, and timeline alignment across business and technology requiring broader oversight beyond pure cutover activities. Support overall SAP project execution by collaborating closely with PMO and functional leads on risk management, resource planning, and scope alignment. Required Skills & Experience: Minimum 10 years of experience in large-scale SAP implementations, including multiple full lifecycle deployments. Proven experience in leading cutover and/or deployment management roles. Strong understanding of SAP S/4HANA architecture, data migration principles, testing, and environment management. Excellent project management skills PMP, Prince2, or similar certification is a plus. Ability to engage with C-level stakeholders and facilitate critical program decisions. Experience working in a matrixed environment with multiple vendors and global stakeholders. Strong organizational skills and the ability to manage multiple moving parts under pressure. Exceptional communication, conflict resolution, and presentation skills. Preferred Qualifications: Experience in Greenfield or Brownfield S/4HANA implementations. Cross-functional understanding of SAP modules including Finance, Supply Chain, and Manufacturing. Exposure to global template rollout programs. Mandatory skills* Cutover Management for SAP S4 HANA Green Field Implementation program Good to have skills* Cutover, Data migration, Project Management, Min 3+ SAP S4 HANA implementation project Domain* S4HANA Approx. vendor rate* 16500 INR/Day Precise Work Location* (E.g. Bangalore Infosys SEZ or STP) India WFO/WFH/Hybrid* Hybrid BGCheck (Pre onboarding Or Post onboarding) Any client prerequisite BGV Agency* Post onboarding Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * No

Azure Data Engineer involved in all stages of the development life cycle, through requirements analysis, coding, unit testing, system testing, UAT and warranty-support Analyzing data sets and designing and coding stable and scalable data pipelined also integrating into existing data pipelines Ensure timely delivery of systems that meet functional requirements by performing comprehensive unit testing. Implement processes and tools to ensure data quality and reliability. Review, refactor, and debug code to identify and resolve defects, improve performance, and address technical debt. Provide technical support and troubleshooting assistance for developed systems, ensuring smooth operation and issue resolution. Collaborate with clients and stakeholders to understand business requirements and align technical solutions to meet their needs. Qualifications Graduate with Engineering and IT specialization

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthroughsolutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Inviting applications for the role of Process Developer - Fraud (Practitioner) ! Responsibilities Handling Inbound & outbound calls & online applications Respond to applicant questions & resolve issues. Operate i n compliance with laws & Regulations. Dealing with complex solution-based calls . Rea ding complex & sensitive customer situations and dealing with it accurately . Consistently Deliver First Class Service . Exceptional Time management skills . Assess risks and investigate for fraudulent activity with a keen eye . Qualification we seek in you! Minimum Qualifications Knowledge of AUS & NZ Privacy legislation Previous Fraud/Scheme Chargebacks related experience Excellent communication skills – verbal and written. Should have sound computer knowledge . Needs to be good at multitasking. Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come jointhe tech shapers and growth makers at Genpact and take your career in the onlydirection that matters: Up. Lets buildtomorrow together. Genpact isan Equal Opportunity Employer and considers applicants for all positionswithout regard to race, color, religion or belief, sex, age, national origin,citizenship status, marital status, military/veteran status, geneticinformation, sexual orientation, gender identity, physical or mental disabilityor any other characteristic protected by applicable laws. Genpact is committedto creating a dynamic work environment that values respect and integrity,customer focus, and innovation. Furthermore, please do note that Genpact doesnot charge fees to process job applications and applicants are not required topay to participate in our hiring process in any other way. Examples of suchscams include purchasing a 'starter kit,' paying to apply, or purchasingequipment or training

Roles and Responsibilities Manage product data quality assurance process across multiple systems, ensuring accuracy and completeness of product information. Collaborate with cross-functional teams to resolve issues related to product data integration and system integration support. Develop and maintain processes for data governance, reporting, and analytics to ensure compliance with industry standards. Provide project management expertise for projects involving product information management system implementation. Desired Candidate Profile 5-7 years of experience in FMCG/CPG industry with a focus on Product Data Management (PDM). Strong understanding of CPG domain knowledge including food processing, manufacturing, packaging etc. . Experience working with various tools such as ERPs like SAP or Oracle; familiarity with PLM systems like PTC or similar platforms.

Job Responsibility: 1.Responsible for Supplier & Product Development of Wind Farm Site WTG Lifting and Assembly tools which works on Mechanical, Hydraulic and Electrical Assistance for efforts reduction of Operators 2.Manage Supplier Quality across Life Cycle Management and Issue Resolution timely 3.Handle Global/Regional Suppliers and Handle Defect/Issue using Quality Tools 8D/CAPA Approach and claim cost based on Envision process. 4.Work in Product Development Quality Engineering Team to identify the potential risk and workout risk mitigation plan and actions for Implementation. 5.Introduce and Qualify the Best Fit New Suppliers according to Envision Quality requirements for India and International Business 6.Manage suppliers design or engineering change to meet Envision’ s requirements. 7.Perform regular Product, Process, System Audit at supplier side according to yearly plan and during the New Supplier Introduction 8.Work as the supplier process specialist to optimize and standardize supplier processes to ensure Stable and Consistent Quality. Job Requirement with Education & Experience: 1.Bachelor’s degree in mechanical engineering 2.10-12 years’ experience with Supplier Quality and Development, Supplier Continuous Improvement or Quality Assurance. 3.Preference of 2-5years Wind Sector experience especially WTG Big Aggregates Lifting and Assembly of Nacelle, Hub, Blade and Tower and or Equivalent Heavy Industries 4.Expertise and Mater in Core Quality Tools like APQP, PPAP, SPC, MSA, FMEA, Control Plan, 8D, CAPA, NC and NC Claim etc. 5.Experience in working with International, MNC Company Environment and Teams on Supplier Quality Management is added advantage 6.Result orientation with strong Driving Force. 7.Attitude to learn and adopt and work new skill and new challenges. 8.Multi-culture work approach in environment like Asia and Europe preferred

Roles and Responsibilities Manage digital assets throughout their lifecycle, ensuring data quality assurance and metadata management. Collaborate with cross-functional teams to resolve issues related to asset lifecycle management and reporting documentation. Ensure effective team collaboration through clear communication channels and issue resolution processes. Provide system support for DAM tools such as Aprimo, AEM, Sitecore, Veeva, and other relevant platforms. Desired Candidate Profile 4-9 years of experience in Digital Asset Management (DAM) or a related field. Strong understanding of Data Quality Assurance principles and practices for managing large datasets. Proficiency in using various DAM tools such as Aprimo, AEM, Sitecore, Veeva etc. . Excellent organizational skills with attention to detail for maintaining accurate records and reports.

JD For Cognos L2 Support Engineer -AEO Report Support Job Title: Report Support Analyst / Consultant Job Summary: Candidate will be responsible for troubleshooting, resolving, developing and preventing technical issues related to our business-critical Reports and Job triggers. This includes identifying and resolving issues with IBM Cognos, SQL, Tableau and GCP technologies. The role requires the ability to reverse engineer, report issues to their source and work with users to understand their needs and requests. The Report Support Analyst / Consultant will be responsible for monitoring data pipeline and job triggers to ensure Reports meet SLAs and proactively communicate with users about any issues or delays and work on Key Responsibilities: Troubleshoot, resolve, and prevent technical issues related to our business-critical Reports and Job triggers. Reverse engineers report issues to their source and work with business users to understand their needs and requests. Monitor data pipeline and job triggers to ensure they meet SLAs and proactively communicate with users about any issues or delays. Work with IBM Cognos - Framework models Transformer and Dynamic Cube, Tableau , SQL, and GCP technologies to identify and resolve issues. Manage Jira tickets and ensure they are completed within SLAs. Provide timely and frequent status updates on issues and tickets until they are resolved. Communicate effectively with users and team members to ensure that issues are understood and resolved. Development of Cognos and Tableau reports based on Business Requirements Requirements: Experience with IBM Cognos, SQL, Tableau and GCP / related technologies. Strong problem-solving skills and attention to detail. Excellent communication skills, both written and verbal. Ability to do multi tasks Experience working with Jira or other similar ticket management systems. Understanding of SLAs and ability to work under pressure. Required Skills Tableau Cognos GCP

International Technical Voice Process Experience -1 year min in Int Technical Process Qual: Graduation Mandatory Location -Bangalore Both Side Cab Night Shifts WFO-5 Days Working Excellent Communication HR Anugrah:7737536478/genesisanugrah@gmail.com Perks and benefits CTC-Upto 6 LPA + Incentives + Allowances

Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply

A digital customer service manager plays a crucial role in addressing a company's customer service operations. Whose focused area is on addressing customer complaints, queries and enquiries from various sources. Manager responsibility is ensuring high-quality support and resolution to customers. Managers should have a deep understanding of business functions. Job Title: Customer Service Manager Key Responsibilities: Customer Support: Address and resolve customer complaint, query and enquiry related to digital assets, including transactions, account management, and platform navigation Team Leadership: Manage and supervise customer service representatives and support staff. Team Management: Lead a team of customer service representatives specializing in digital assets, ensuring they are knowledgeable and effective in their roles. Training and Development: Develop training programs for new staff and provide ongoing training to support functional team. Develop training materials and programs to educate staff on digital assets and service best practices. Performance Monitoring: Track team performance metrics and individual performance to ensure high standards of service. Customer Engagement: Address customer inquiries and complaints effectively, working to resolve issues promptly. Build strong relationships with customers through ongoing, meaningful interactions. Process Improvement: Analyze customer service processes and implement improvements to enhance efficiency and customer satisfaction. Compliance Oversight: Ensure that customer interactions comply with regulatory standards relevant organizational policies. Reporting: Prepare reports on customer service operations, feedback, and areas for improvement. Issue Resolution: Handle escalated customer issues, working to resolve complex problems efficiently. Feedback Loop: Gather customer feedback regarding digital asset services and work with product development teams to enhance offerings. Required Skills: Communication: Excellent verbal and written communication skills to interact effectively with customers and team members. Problem-Solving: Strong analytical and problem-solving abilities to address customer issues efficiently. Empathy: Ability to understand and respond to customer needs and concerns with sensitivity. Leadership: Proven leadership skills to manage and motivate a team. Technical Proficiency: Familiarity with customer service software and tools. Qualifications: Education: Bachelors degree in Business Administration, Communications, or a related field is often preferred. Experience: Previous experience in customer service roles, with a minimum of 3-5 years in a supervisory or managerial position. Previous experience specific to digital assets is a significant advantage. Personal Attributes: Strong customer-centric mindset with customer-focused and attentive to detail. Patience and resilience in high-pressure situations. Ability to adapt to changing circumstances and diverse customer needs.

Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products Responsibilities: Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities. Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs. Help influence new requirements to better serve the needs of the customer. Develop Key OKRs and Objectives for team success. Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders. Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data. Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams. For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLAs. Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field. Lead any Quality forecast analysis on Fleet feature deployments. Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints. Establish End-Customer feedback mechanisms and KPIs on all responsible features. Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders. Innovative and able to find win-win solutions in the face of conflicting needs. Ability to influence product design through lessons learnt from quality feedback channels. Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data. Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA. Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact). Strong communication and presentation skills. Qualifications/Requirements: EE / CS / Bachelor of Science / MBA degree 5+ years of experience delivering products or managing quality in a technical function 2+ years of experience on Vehicle Connectivity and Vehicle launches. 2+ years of experience driving quality concerns is desired. Proven experience working with both Large/Small Fleet Related metrics and external partners. Proven analytical abilities and advanced understanding of business functions, workflows, and processes. High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers. Practical experience generating process documentation and reporting. Ability to respond and prioritize several demands from different teams and point of view Ability to drive Quality/Performance attitude into different levels inside the Company Flexible work shift (between 8AM and 8PM) Open to accommodate potential weekend work shift Our preferred qualifications: Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA Solid understanding of vehicle electrical architectures and components 2+ years of experience delivering products or managing quality in a technical function. 2+ years of experience on Vehicle Connectivity and Vehicle launches. Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools

Overall 12+ yrs of EPM tools exp (Oracle HFM, Planning, FDMEE) 3+ years experience with OneStream Software implementations 5+ years Financial Consolidation project management experience with a strong focus on OneStream Software or Oracle Hyperion Financial Management (HFM) implementations At least two full lifecycle OneStream Software project as a Solution Architect Strong verbal, presentation, and written communication skills Proven business knowledge as well as OneStream Software application specific functional knowledge Will have to work with various stakeholders as an advisor to help the team define and implement sustainable, strategic initiatives Will gather requirements, plan delivery, and assess risks, Will focus on technical delivery and will be responsible for the quality of deliverables Will identify and escalate the issues associated with deliverables in a timely manner Will be expected to understand any issues raised by leads/onsite teams and its impact on his/her work Will work independently with minimum technical/functional direction from the leads Will be owning modules and provide guidance to junior staff on their deliverables Preparation of key deliverables such as Requirement s document, Design document, Test plans, Training materials, Innovate and create accelerators that will simplify repetitive work, Exposure to traditional and Agile project delivery Ability to handle multiple projects simultaneously at different locations Ability to build, manage and foster a team-oriented environment for teams located across Locations, must have worked on proposals cycle Will be expected to contribute towards various practice building activities University degree in business, computer science or equivalent Demonstrated ability to manage project scope and client expectations Demonstrated follow-through on assignments and issue resolution Demonstrated ability to manage and develop employees

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve issues promptly. Provide excellent customer service by understanding their needs and concerns. Utilize problem-solving skills to address complex customer complaints effectively. Collaborate with internal teams to resolve technical issues related to gaming platforms. Desired Candidate Profile 0-2 years of experience in BPO or call center environment. Excellent communication skills in English (spoken) for effective issue resolution. Ability to work on an Inbound process handling multiple tasks simultaneously. Strong analytical thinking and problem-solving skills for resolving customer queries efficiently.

Job Title Distribution Service Manager Location (Surat, India) About Us Job Summary We are seeking an experienced Service Engineer to install, commission, and maintain rotary air compressors. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-centric approach. The role involves frequent travel, overtime, and ensuring customer satisfaction while managing stakeholder requirements. Responsibilities Timely addressing of service issues of Critical customers of all distributors DSM effectiveness to maintain DSI for this region Attending issue resolution and escalation calls of CPs like WIP, RMS, Tech Direct,TAVANT and DSM coordination meetings Train develops and coach channel partners, skill mapping of all CPs Drive, track support warranty management process Monitoring and supporting QR code monitoring process and support generating revenue Iconn trigger management and issues management via same Supporting regional sales team with air-end opportunities through SPM & other more opportunities like VFD through Tech leads Basic Qualifications Qualification: 3years Diploma in Mechanical/Electrical Travel & Work Arrangements/Requirements As per the business requirement Key Competencies Compressor knowledge: In-depth understanding of rotary air compressors, including installation, commissioning, and maintenance. Strong mechanical skills, including troubleshooting and repair of compressors and related equipment. Familiarity with electrical systems, including control circuits and motor control. Understanding of pneumatic systems, including piping, valves, and controls. What we Offer We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashment Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Special Accommodation If you are a person with a disability and need assistance applying for a job, please submit a request . Lean on us to help you make life better We think and act like owners. We are committed to making our customers successful. We are bold in our aspirations while moving forward with humility and integrity. We foster inspired teams. Colorado Resident? Bicycle rights prism poutine austin. Drinking vinegar gluten-free iceland, typewriter farm-to-table selfies XOXO food truck four loko. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

Skill- SAP Fieldglass Consultant Experiance-7 to 13 Years Location-Bangalore, Hyderabad,Pune Detailed JD- SAP Fieldglass Consultant Role Description :Design, build, configure, test & support application to meet business process and application requirements. Mandatory Skills: SAP Fieldglass (Contingent Workforce, Services Procurement & Profile Worker, Custom Reporting, Integration knowledge for SAP ECC/S/4HANA, SAP Ariba & Non-SAP applications, Data requirement & Connector functionality) Relevant Experience: 1 E2E implementation, Support or Rollout experience Key Responsibilities : SAP Fieldglass implementation knowledge (Requirement gathering, fit-gap analysis, system configuration & customization, cutover, Go-live, etc.) Integrated business flow with SAP Ariba, SAP ECC or S/4HANA SAP Fieldglass day-to-day support activities Defect analysis and issue resolution of support incidents Identify & resolve interface issues Work independently and lead others Experience : Experienced in SAP Fieldglass implementation, configurations, support, rollout and testing for Contingent Workforce, Services Procurement (SOW Based Services), Profile Worker, Custom Reporting, Integration Experienced in SAP Fieldglass implementation & rollouts for various countries Involved on creating master data, configuration and reporting setup Extensive working knowledge of Integration setup SAP Fieldglass with SAP Ariba, SAP ECC or S/4HANA Integration experience with ASAPIO Cloud Integrator will be an added advantage. Working experience of Agile/Activate Project Methodology.