692 Issue Resolution Jobs - Page 18

International Sales Associate US Voice Process (Night Shift, Gurgaon) - International Sales Associate US Process (Gurgaon) Location: Gurgaon, Sector 18 Shift Timing: 7:00 PM IST to 4:30 AM IST (Monday to Friday) Pickup & Drop: Both-side cab provided Job Type: Full Time Category: Sales & Marketing Salary: Up to 45,000 per month (Based on experience) Experience: Minimum 6 months of experience in the US sales process. Qualification: 12th pass or above Job Responsibilities: Handle outbound calls to US-based customers Promote and sell services or products to prospects Meet daily/weekly/monthly sales targets Maintain accurate customer records and follow-up schedules Ensure excellent customer service and issue resolution Requirements: Strong English communication skills (verbal and written) At least 6 months experience in a US sales process or international call center Comfortable working night shifts Age below 35 Goal-driven, self-motivated, and target-oriented The interview process is 100% virtual and consists of only 2 rounds. You will receive the selection outcome on the same day. If you are not currently in Gurgaon, you may relocate after selection. Benefits: Attractive incentives on top of salary 5-day working (Sat Sun off) Both side cab facility Professional work environment with career growth opportunities Apply Now Send your resume to jobs@akolta.com or call/whatsap us at 7860803564. Job Category: Job Type: Job Location: Shift Timing: Working Days: Pickup Drop: Other Benefits:

Summary Support Study Lead in TCO studies in ensuring all trial deliverables are met according to timelines, budget, operational procedures and quality standards. About the Role Support TCO CSD, CSaD, and CSTL in ensuring all trial deliverables are met according to timelines, budget, operational procedures and quality standards. Assigned responsibilities can include development of specific sections of selected study documents development of study tools, guidelines, and training materials; management of clinical study material; and implementation of issue resolution plans. Under the supervision of the CSD, CSaD and CSTL, key contributor for preparation of CSR appendices. Support CSD, CSaD and CSTL by setting up and maintaining appropriate study tracking forms including: Enrollment log/trial allocations forms, site and vendor contact lists, drug shipping logs, set up and maintenance of team membership and contact lists. Support CSD, CSaD and CSTL in managing interactions with relevant functions including Global Clinical Supply and Novartis country organizations. Support CSD, CSaD and CSTL in all drug tracking (central hubs, local CPOs and sites) to ensure adequate supply, monitor expiry dates and assist in relabeling as appropriate. Support CSD, CSaD and CSTL in tracking all batch numbers used throughout trials. Provide support to CSD, CSaD and CSTL in the creation and maintenance of HQ TOC and ensure timely completion and maintenance of TMF in the relevant DMS. Support CSD, CSaD and CSTL in delegated aspects of trial data analysis and reporting, including attendance at all relevant study meetings (i.e. CTT and dose escalation meetings). Provide support in meeting scheduling and distribution of meeting agendas/minutes. Assist CSD, CSaD and CSTL with preparation, distribution and archiving of study tools needed at study start up and throughout trial as appropriate. Support the CSD, CSaD and CSTLs for both PK and biomarker sample tracking in collaboration with the CTT and act as a liaison with sites for kits and sample shipment, sample reconciliation and associated logistics. Support financial management and forecasting within scope of assigned authority Support the CSD, CSaD and CSTLs in vendor management activities, including coordinating shipment and returns of ECG machines. May support selected tasks for other ClinOps functions including but not limited to, Disease Area Leads/Platform Areal Leads, EDO Lead/VPSD, Translational Clinical Biomarker and TCO Clinical Compliance group. Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Training & Support Manager Location: Ahmedabad or Remote We are currently seeking a dedicated and experienced Training and Support Manager to join our team. The successful candidate will play a crucial role in ensuring the effective delivery of training programs and providing comprehensive support to both internal teams and external clients. If you possess a passion for education, strong leadership skills, and a commitment to driving excellence in training and support, we invite you to apply. Roles and Responsibilities Develop and execute training programs for internal teams, ensuring they are well-equipped to deliver STEM education initiatives effectively. Design and implement professional development sessions for educators, focusing on enhancing their skills in delivering STEM education. Provide ongoing support to teachers, channel partners, and clients, addressing queries and ensuring smooth program implementation. Collaborate with the Education Program Manager to align training programs with the broader educational mission and vision. Conduct regular training needs assessments and adjust training programs accordingly. Act as a liaison between the technical support team and clients to ensure prompt and effective issue resolution. Participate in the creation of user manuals and technical documentation for STEM education products. Establish a feedback mechanism to collect insights from training sessions and support interactions. Use feedback to iterate and improve training programs and support services. Requirements & Skills Required Bachelor s degree in Education, STEM-related field, or a related discipline; Master s degree preferred. 3-5 years of experience in designing and delivering training programs, especially in the field of STEM education. Proven experience in designing and delivering training programs, preferably in STEM education. Strong understanding of STEM concepts and their application in educational settings. Excellent communication and interpersonal skills, with the ability to convey technical information in a clear and accessible manner. Leadership qualities with the ability to motivate and inspire teams. Problem-solving skills and the ability to handle complex technical queries. Proficiency in computer applications and internet usage.

We are looking for a high-performing, entrepreneurial, and strategic professional to join as VP Founder s Office . In this high-visibility role, you will work directly with the Co-Founder to drive mission-critical initiatives, manage cross-functional programs, and ensure operational excellence across the organization. This is a unique opportunity for someone with an MBA from a top-tier B-School and 3 5 years of experience in strategy, consulting, or business operations to work on high-impact projects with C-suite leaders and fast-track their career. Key Responsibilities: Strategic Planning & Execution Work with the Co-Founder and leadership team to shape company vision, define OKRs, KPIs and drive long-term strategic initiatives. Prepare business cases, investment decks, and internal reports to support data-driven decision-making. Own end-to-end program management for high-priority initiatives spanning multiple departments. Business Operations & Execution Act as an internal consultant, identifying gaps, solving complex problems, and driving process improvements. Ensure timely execution of initiatives by coordinating across stakeholders and aligning cross-functional teams. Monitor key metrics and performance indicators, and implement systems for tracking progress. Stakeholder & Executive Communication Represent the Co-Founder in internal and external meetings, ensuring clear communication and follow-through on action items. Draft high-quality presentations, strategic documents, and board-level reports. Serve as a liaison between the founder and senior stakeholders, ensuring smooth information flow and issue resolution. People & Culture Support Collaborate with HR and department heads on workforce planning, leadership hiring, and talent development initiatives. Uphold organizational values and support culture-building efforts across teams. Key Requirements: MBA from a top-tier business school 3 5 years of work experience in management consulting, corporate strategy, VC/PE, or a high-growth startup environment Strong analytical skills with the ability to structure complex problems Excellent communication and stakeholder management abilities High ownership, agility, and a solution-oriented mindset

"1. Should be excellent in Exteriors Product Design & Development (Front & Rear Bumper systems, Grill, Energy Absorber, Claddings etc.) 2. Knowledge & Experience in Benchmarking of exterior systems 3. Experience in Style Surface Feasibility & Analysis i.e. checking Draft, Tooling Feasibility, ECE R26 Regulation Evaluation, creating concept proposals Packaging Study with surrounding parts. 4. Work on concept feasibility and prepare concept proposals. Conduct Packaging Study. 5. Should have experience in DFx ( Design for Mfg, assembly & Serviceability) 6. Knowledge in tooling, fixings, Materials, GD & T, Stack up DFMEA, DVP etc. will be preferable 7. Understand CAE requirements and results for project requirements & implementation 8. Review, Check the project 3D & 2D Data, Give Feedbacks to team members on day today basis. . Project Co ordination & Communication Skills 1. Should be able to handle Team of 3 5 Members. Strong Project Management Skills. 2. Experience as Single Point of Contact for Customer & Internal Teams. 3. Project Plan preparation, Issue Resolution Skills., Maintain project status. 4. Should be responsible for Quality, Delivery Time lines for responsible system. 5. Should be able to give advance inputs to Internal teams & Customer. 6. Resolve ambiguity through Technical and Strong communication skills with customer & Internal teams. 7. Strong communication , Presentation & Documentation skills"

Experience Required: 5 to 8 years Work Mode: Onsite Only Shift Timing: 12:00 PM 9:00 PM IST Primary Skills: POS Testing EMV Payment Gateways Card Transaction Testing Job Description: We are looking for an experienced Quality Engineer with a strong background in POS (Point of Sale) and Payments domain to join our QA team. The ideal candidate will have a solid understanding of card-based transaction systems and experience in EMV, payment gateways, and terminal testing . Conduct comprehensive testing of POS systems , including Back Office Solutions and interface/integration components . Perform physical card testing (Magstripe, EMV, Contactless) on physical payment terminals . Analyze and validate end-to-end EMV/chip card transaction logs . Ensure systems comply with PA-DSS standards and assist in EMV certifications . Work on electronic card payment systems , including B2B & B2C card solutions , and manage acquirer certifications . Apply a solid understanding of various software development models and testing methodologies . Utilize test management tools such as ALM/HPQC for test planning, execution, and defect management. Collaborate closely with development, business, and QA teams, ensuring clear communication and issue resolution. Required Attributes: Excellent problem-solving and analytical skills . Strong coordination and communication abilities . Self-motivated, detail-oriented, and a proactive team player.

Job Overview The Digital1st Lead Configurator will be responsible for designing and providing solution for applications developed using Digital1st platform. D1st Lead Configurator should have a good understanding about the configuration of user interface and components available in Digital 1st Platform to create/customize the application. Digital1st is a next generation platform developed by Majesco to deliver the Digital needs of its Insurance customers. Roles and Responsibilities: Participate in requirement discussions and contribute in the designing the solution using Digital 1st Platform. Understanding the Majesco core systems and providing solutions in accordance to the D1st architecture Design the configuration changes needed for developing the functionality Performance tuning and monitoring the application through available tools and supporting the application benchmarking activities. Delivery of work estimates for proposed changes, both small and large in scope Driving the end to end delivery of the functionality until production release Ensuring the processes and best practices are followed throughout the project Review unit and integration testing scope for business requirements. Impact analysis of the changes to be done Grooming the other team members Code promotion/deployment to higher environments Configure user interface as per customer requirements and design using Digital 1st Platform to create/customize the application Integrate the application residing on Digital 1st platform with customers in-house, third-party application/service or with app/service hosted by Majescos vendor on Digital 1st Platform. Co-ordinate with Digital 1st Platform team for issue resolution, new feature related discussions etc. Skills & Knowledge Technical Essential skills Conceptual understanding of Object-Oriented Programming. Basic database queries Programming experience in Java or any other programming language (ability to write business logic). HTML CSS JavaScript API Integrations Understanding NFRs and performance considerations Desirable skills PHP Angular jQuery/React Bootstrap Experience of working on UI designs and integration using platform/tool will be an added advantage Experience on working with configuration driven tools/platforms/framework would be added advantage Behavioral Essential skills Positive attitude Good communication Team work and adaptability Analytical thinking and problem solving Flexibility Desirable skills Insurance knowledge of P&C and/or L&A Desirable skills Good working knowledge of Agile methodologies & ceremonies Essential skills Proficient in client handling and expectation management Good at organizing and planning Lead by example Passionate to provide solutions

Liaise with business users to gather, analyze, and document functional and technical requirements. Partner with technical teams to design and implement solutions that align with business objectives. Prepare detailed functional specifications and test cases to support development and QA processes. Collaborate with Business Analysts, QA teams, and Subject Matter Experts (SMEs) across the project lifecycle. Ensure deliverables are aligned with client expectations and project timelines. Contribute to system testing, defect tracking, and issue resolution. What You Bring: 8+ years of experience as a Business Analyst in the financial services domain. Strong hands-on experience with Summit FT architecture and understanding of its application in trading and risk systems. Proven ability to translate complex business requirements into actionable technical specifications. Experience working in Agile/Scrum environments. Excellent communication, documentation, and stakeholder management skills. Nice to Have: Exposure to capital markets, trading, risk management, or treasury operations. Experience with SQL or basic data analysis tools. Familiarity with system integration, testing strategies, or regulatory reporting. What You ll Get: Opportunity to work on transformative financial technology projects. Collaborative work environment with domain and technology experts.

Thrive media is looking for Project Manager to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Summary We are seeking an experienced professional to manage the outsourcing partnership for the Source to Pay Business Process Outsourcing Success Lead (S2P). This role is critical in overseeing the contractual relationship with our external service provider for outsourced F&A services. The successful candidate will drive contract compliance, foster strong partnerships, and ensure operational excellence across S2P processes, with a primary focus on the European market and other key regions. The ideal candidate should have strong expertise in contract governance, stakeholder management, KPI monitoring, and process optimization in a global Finance and Accounting environment. Experience in Finance, Accounting, and S2P processes is an added advantage. About the Role Key Responsibilities: Act as the primary point of contact between Novartis NOCC s (primarily Europe) and vendor partner Ensure alignment and collaboration between NOCC, GPO, regional, and country-level FRA teams. Build and maintain strong partnerships with internal and external stakeholders to optimize contract execution. Ensure adherence to contractual terms and Service Level Agreements (SLAs). Identify and mitigate risks associated with outsourced Finance and Accounting operations with vendor partner Lead the timely resolution of contractual disputes and operational challenges. Ensure alignment on key contractual clauses and governance frameworks. Manage issue resolution and escalation processes, ensuring minimal disruption to the Source to Pay process. Performance & Process Optimization Drive continuous improvement initiatives to enhance service delivery and efficiency. Essential Requirements: 12+ years in contract management, BPO governance, third-party vendor management, or Finance & Accounting operations. Proven experience in managing vendor relationships across multiple geographies (preferably Europe). Strong contract negotiation, stakeholder management, and problem-solving abilities. Expertise in Finance & Accounting processes, particularly Source to Pay (S2P), is a plus. Bachelor s or master s degree in finance, Accounting, Business Administration, or a related field. Fluency in English is required. Proficiency in any European language is a plus You ll receive (Applicable for Prague) Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program - choice of benefits from Benefit Plus Cafeteria in the amount of 17, 500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card, Employee Share Purchase Plan. Find out more about Novartis Business Services: https://www. novartis. cz/ Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in any order to receive more detailed information about essential functions of a position, please send an e-mail to inclusion. switzerland@novartis. com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Summary -Responsible for the site Master Data processes aimed to ensure accurate and timely creation and maintenance of the master data in the ERP System, in accordance with local and global requirements. -The Material Planner drives the tactical purchasing process for all materials to ensure materials availability and execution plan feasibility in accordance with Site inventory policy. About the Role Key Responsibilities: Master Data -Set up and perform complex local And global master data set up And establish process, guidelines, business matrix and SLA time lines in in GxP environment in adherence to Novartis compliance. Be Subject Matter Expert in the assigned area of work -Support data collection and reporting of KPIs -Logistic, WAndD -Responsible that all logistic processes are proceed in a timely, high quality, efficient and effective manner and in full compliance with all laws and supply chain management policies and procedures. Identify and drive continuous improvement projects. Ensure material availability in line with the approved production plan. Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. Ensure daily MRP oversight for all BOM material, analysis of requirements and Purchase Orders management. Own, in ERP System, MRP relevant data and materials technical specifications and ensure no Purchase Orders are past due in the ERP System. Management of purchased item Complaints/Returns to supplier. Management of purchased item Complaints/Returns to supplier. Provide a load-balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. Control and follow-up of supplier s service level indicators: Quality OTIF, lead-time violation. Lead action plans to achieve supplier delivery performance targets and drive for continuous improvement. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable) -Provide guidance and system support for returns, rebates and credit/debit notes -Define and decide on priorities for physical deliveries in collaboration with other functions (e. g. LEX) for 3rd party customers and cross divisional supplies -Act as SPOC for escalation issues for assigned customers -Influencing and connecting relevant stakeholders to speed up (system) issue resolution -Material Planner -Ensure management of daily MRP exception messages And appropriate follow up. Provide a load balanced dispatch list for incoming materials to the warehouse and Quality department that ensures these activities are completed in line with the production needs. : We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Essential Requirements: Inventory Management, Gap Analysis, Cost Efficiency and efficiency of supply processes -Standard Master Data KPIs e. g. Completeness, Consistency and Accuracy. On time, in full, delivery of the business basics - budgets, quality compliance etc. -Customer Service Level (e. g. OTIF) Minimum Requirements: Work Experience: Collaborating across boundaries. Operations Management and Execution. Project Management. Languages : English. Why Novartis: Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Associate IS -Safety ART - Signal & Risk Management What you will do Let s do this. Let s change the world. In this vital role you will join a collaborative team implementing and supporting the next generation of safety platforms and supporting technologies. In this role, you will focus on solving and resolving daily issues related to processing of data and files related to adverse events across multiple systems for case transmissions. Youll collaborate with others to ensure smooth data flow and quickly address problems, using your analytical skills to keep systems running efficiently. Roles & Responsibilities: Supervise daily data processes to identify and resolve issues where files are delayed or stuck. Tackle system and data reconciliation issues, collaborating with teams to resolve root causes and implement solutions. Work with various internal and external teams to address system dependencies and mitigate bottlenecks. Document and maintain records of recurring issues, proposed fixes, and preventive measures to improve process reliability. Collaborate with stakeholders to provide updates and ensure visibility in issue resolution. Develop and refine dashboards or reports to track system performance and file flow metrics. Participate in regular team meetings to discuss challenges, insights, and recommendations for process improvement. Responsible for ensuring that data is adhering to the KCI metrics on a regular basis Develop and implement test plans, scripts to validate system updates, patches and new deployments Identify and document system bugs or discrepancies, collaborating with developers or vendors to resolve them. Perform regression testing to ensure updates or fixes do not negatively impact existing functionalities. Automate repetitive testing processes and improve testing efficiency. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Bachelor s degree and 0 to 3 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Or Diploma and 4 to 7 years of Life Science / Biotechnology / Pharmacology / Information Systems experience Preferred Qualifications: Must-Have Skills Strong analytical and problem-solving skills to diagnose and resolve system-related issues. Experience with data transfer processes and tackle stuck or delayed data files. Knowledge of testing methodologies and quality assurance standard processes. Proficiency in working with data analysis and QA tools. Knowledge of Validation of systems Good-to-Have Skills: Experience in Pharmacovigilance systems Experience with Signal or Risk Management platforms is a plus Knowledge or some experience in database programming languages such as Oracle SQL and PL/SQL Outstanding written and verbal communication skills, and ability to explain technical concepts to non-technical clients Sharp learning agility, problem solving and analytical thinking Knowledgeable in SDLC, including requirements, design, testing, data analysis, change control Professional Certifications (please mention if the certification is preferred or mandatory for the role): SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Skilled in providing oversight and mentoring team members. Demonstrated ability in effectively delegating work Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

. Additional Job Description Step into the role of FCS Process Advisor, where youll provide first-class support by Screening the background. Key skills required for this role include: Financial Crime. Excellent Communication Skills. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role can be based in Noida. Purpose of the role To support Screening with day-to-day processing, reviewing, reporting, trading and issue resolution, making decisions in line with comply with relevant regulatory and industry standards. Accountabilities Support with day-to-day screening initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise. Execution of screening checks on customers, transactions, and other activities to identify potential risks and comply with regulatory requirements. Collaboration with teams across the bank to align and integrate screening processes. Identification of areas for improvement and providing recommendations for change in screening processes. Development and implementation of screening procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on screening performance. Identification of industry trends and developments to implement best practice in screening Services. Participation in projects and initiatives to improve screening efficiency and effectiveness. Analyst Expectations To meet the needs of stakeholders/ customers through operational excellence and customer service Perform prescribed activities in a timely manner and to a high standard No people leadership roles at this grade. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members. Identify escalation of policy breaches as required. Take responsibility for customer service and operational execution tasks. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function. Work within well-defined procedures that may involve a variety of work routines. Demonstrate an understanding of the procedures. Evaluate and select the appropriate alternatives from defined options. Make judgements based on the analysis of factual information. Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

KBR is looking for Project Manager - Engineering to join our dynamic team and embark on a rewarding career journey. Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients. Identifying and developing new opportunities with clients. Obtaining customer acceptance of project deliverables. Managing customer satisfaction within the project transition period. Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Company: Mercer Description: POSITION: Health Consulting Analyst INTERNAL DETAILS Job family: H&B Consulting / Job family group: Consulting Job profile: H&B Consulting Analyst Aligns to US-based role of Level D WHAT A TYPICAL DAY LOOKS LIKE Assist associates and lead consultants in serving our clients by reviewing client needs, recommending suitable approaches, and helping implement benefit program strategies Become steeped in the details and documentation of a clients current state of US healthcare benefit and group programs, such as plan designs, healthcare cost factors, the carrier contract marketing and renewal processes, compliance reporting and open enrollment periods Draft and structure communications and collateral such as client emails, proposals, letters, reports, spreadsheets, and presentations Analyze, benchmark and compare and contrast healthcare data and then interpret results and present insights to the core team Aid in developing open enrollment benefit guides Engage with client vendors regarding client deliverables, documentation and data, and issue resolution Project manage and coordinate with internal stakeholders from specialty teams and centers of excellence to stay on top of client deliverables Coordinate with actuaries to ensure they have all data required for their underwriting and that their inputs are accurately captured in client materials Monitor day-to-day client interactions and offer support or escalate appropriately Support with client compliance requirements Manage and maintain client documentation and data files Use Mercer s proprietary tools, templates and best practices Interact daily with US-based core client team members WHAT WE VALUE Excellent interpersonal, verbal, and written communication skills with an aptitude for presentation design and storytelling Strong analytical skills, both quantitative and qualitative, with the ability to articulate useful and noteworthy insights Competency in project management and superior organizational skills Intellectual curiosity; seeking opportunities to develop new skills and to deepen knowledge of the US Healthcare industry Ability to work in teams and independently across multiple clients Flexibility to work under tight deadlines and changing client needs Strong attention to detail PREFERRED QUALIFICATIONS Prior 3+ years of work experience Prior experience in the US Healthcare industry A bachelors degree with concentration(s) in business, math, statistics, economics, public health, and/or other related field is preferred Working knowledge of Microsoft Office Word, Excel, and PowerPoint Desired work-shift 07:30 - 01:30 IST for significant overlap with US-based colleagues WHAT MAKES YOU STAND OUT Experience working directly with US-based clients Track record of critical thinking beyond standard operating procedures Proven flair for building and sustaining relationships with onshore (US-based) colleagues Proven fast learner with a knack for taking initiative and emulating from example

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Monitors, analyzes and manages resolution of service delivery issues to ensure achievement of contracted service levels and post-processing of service requests. Serves as a single point of contact for customers in terms of issue resolution and escalations. Engages with internal service, product, sales and other teams to ensure an integrated and coordinated approach to issue analysis and resolution. Required Qualifications Education or equivalent work experience required. Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Call Management. Good business English skills (Written and spoken). #LI-SA1 Receives and investigates quality control incidents and complaints via a call center ticketing process. Investigates, troubleshoots and diagnoses standard / routine problems. Collaborates with product team members to determine the course of action on product quality incidents and complaints. Escalates complex problems through the standard escalation process. Regularly informs customers of resolution status and progress, updating documentation as required. Provides support, communication and tracking of product removals, recalls and withdrawals. Responsible for ensuring that established KPIs are achieved. Proactively monitors open calls to ensure fulfillment of contracted SLA agreements, taking remedial action when tickets go out of contract. Updates call history on the call management system and notifies customers about potential issues. Responds to customer requests on ticket status and other concerns.

. Basic/ Essential Qualifications: Strong knowledge of CVEs, CWEs and their effect on the application. In depth knowledge of various AppSec technologies such as SAST, DAST, SCA, IAST RASP etc. Some development skills and hands on experience of one or more programming languages and framework. Experience with writing scripts in scripting language like python, javascript, etc Desirable skillsets/ good to have: Ability to demonstrate knowledge and enthusiasm for low-level technical topics including native development (any platform) Experience of languages inherent to modern, mobile development: Java+JNI, Objective C, Swift etc Familiarity with process of reverse engineering and associated low-level technologies such as assembly and tools Familiarity with concept of mobile code hardening i. e. controls and techniques for the goals of anti-tempering, obfuscation and environment monitoring Ability to reproduce vulnerabilities in lab environment. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Assistant Vice President Expectations Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). to solve problems creatively and effectively. Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Technology Services Group(TSG) Job Category: Engineering Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies Over 7 years of experience in Major Incident Management and IT support, specifically within the financial services sector. Solid understanding of IT infrastructure components, including servers, networks, and applications. Proficient in ITIL frameworks and methodologies, particularly Incident, Problem, and Change processes, as well as ServiceNow ITSM. Exceptional communication and coordination skills, with a strong ability to lead recovery calls assertively. Strong analytical and problem-solving skills, capable of maintaining composure in high-pressure situations. Detail-oriented with excellent reporting capabilities and a commitment to teamwork, prioritizing team success. In-depth knowledge of IT operations and support organizations, ensuring effective collaboration across teams. Education Bachelor s degree in computer science, Information Technology, or a related field Responsibilities Oversee shift operations to monitor incident progress and identify issues for escalation based on severity and impact. Make critical decisions on incident escalation, balancing timely resolution with business impact and customer experience. Maintain transparent communication with stakeholders, providing updates on escalated incidents and coordinating responses. Regularly assess and improve escalation procedures and response protocols to enhance incident resolution capabilities. Conduct impact assessments to prioritize response efforts based on the scope and severity of major incidents. Develop and maintain incident response plans aligned with industry best practices and regulatory requirements. Facilitate post-incident reviews and root cause analyses to implement preventive measures and improve processes. Prepare KPI reports to highlight incident trends and performance metrics while collaborating with stakeholders to refine KPIs. Mentor incident management staff to enhance their skills and capabilities in a 24/7 work environment. About the team Our Service Management team is dedicated to ensuring seamless IT operations and rapid issue resolution. The team manages major incident bridges, facilitating quick resolutions to critical issues and enhancing service delivery. This position provides an exceptional opportunity to advance your career in IT Service Management while gaining invaluable hands-on experience in a fast-paced environment.

Description New Product Introduction Team Leader Pune - India About the Optimas: To learn more, please visit our website http://www.optimas.com Position overview: We are offering an exciting opportunity for a dynamic Team Leader to join a high-performing team, leading a group of buyers supporting UK customers. This role focuses on successfully converting new business wins into successful implementations, ensuring a seamless transition. The ideal candidate will coordinate effectively with both internal and external stakeholders and serve as a key escalation point to resolve issues. If youre looking for a fast-paced environment with ample opportunities for personal and professional growth, this is the role for you! Main responsibilities: New Product Introduction Team Leader will be performing the following responsibilities and duties: Manage New Parts ECRs : Oversee the process from system setup to customer approval and shipment. Cross-Functional Collaboration : Coordinate with internal teams to resolve open issues and remove holds delaying the implementation . DOB Reporting : Create and maintain the DOB report; regularly review unacknowledged orders and arrears to support the input relief model efficiently . PO Review Approval : Review purchase orders and provide necessary approvals before release to vendors. Supplier Performance : Collaborate with suppliers to improve delivery performance and resolve delivery or quality issues promptly. ECR Management : Monitor Engineering Change Requests to ensure smooth phase-in/phase-out transitions, avoiding shortages and maintaining optimal inventory levels. Customer Escalations Reviews : Act as the primary escalation point and lead weekly customer reviews to ensure on-time delivery . Issue Resolution : Identify and address gaps or issues during implementation. Commercial Coordination : Work with the Commercial team to resolve pricing, MOQ, and lead time issues in a timely manner. KPI Monitoring : Review team KPIs weekly and provide support to ensure targets are met. Gap Buy Sourcing : Lead sourcing and implementation of gap buys to mitigate shortages and meet customer expedite requests. Process Improvement : Drive initiatives to reduce overall implementation timelines. Stock Approval Prioritization : Ensure on-hand stock is approved by customers; if not, coordinate with buyers to obtain approval and prioritize shipments based on customer POs. Key Competencies : The ideal candidate should have the following competencies: Problem Solver . Project Management . Results driven. PPAP Supply Chain Global Procurement . Attention to Detail . Customer Orientation . Skills and Qualifications : Excellent computer skills and proficiency with Office 365 tools . Demonstrable analytical and problem-solving skills. Ability to comply with company procedures and policies. Excellent Communication skills - verbal and written. Interpersonal Skills. Excellent Technical skills (To read understand engineering drawings) Excellent time management Thrives under pressure with ability to prioritize completion of tasks This is an exciting opportunity for career development within a growing, global company. If you are ambitious and positive with good customer service, communication and administration skills, this is the role for you! To Staffing and Recruiting Agencies: Optimas does not accept unsolicited CVs or applications from agencies. Optimas is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application. Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Page | 1

Oracle Customer Success Services As a key member of Oracle Customer Success Services, we will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures we will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to cutting-edge technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions. The Company Oracle is the world s leading provider of business software. With a presence in over 175 countries, we are one of the biggest technology companies on the planet. Were using innovative emerging technologies to tackle real-world problems today. From advancing energy efficiency to reimagining online commerce, the work we do is not only transforming the world of business its helping advance governments, power nonprofits, and giving billions of people the tools, they need to outpace change. For more information about Oracle, visit us at oracle.com. What You ll Do As a senior EPM member on this team, you will lead and participate in delivering various customer engagements, including assessments, requirement gathering, solution design, implementations, and optimizations. You will work independently on development and issue resolution and ensure the timely delivery of project artifacts. You will provide support throughout the implementation lifecycle and coordinate closely with customer and internal teams to ensure a successful delivery. Have experience collaborating with business partners to understand and translate their functional requirements into technical specifications. Passionate about customer service, with a strong customer focus and excellent problem-solving and analytical skills. Experienced EPM consultant with a consistent track record of designing and delivering high-scale, high-impact solutions. Good understanding of Income statements, Balance Sheets, Cash Flow, Workforce planning, Capex planning, strategic planning, different consolidation methods, and their calculations and disclosure in financial statements. Stay ahead of on the latest Oracle EPM technologies and standard processes through continuous learning. Minimum Qualifications BE, BTech, MCA, MBA in Finance 4+ years of experience in EPM products. Extensive hands on experience in experience in any of these EPM_cloud products [EPBCS, FCCS, ARCS, EPCMCS, EDMCS, TRCS, NR]. Deep functional knowledge of financial processes and associated functionality in the EPM area Expertise in developing custom integrations using Data Integration Strong problem-solving skills Ability to work in a fast-paced environment and master unfamiliar concepts quickly with little supervision. Preferred Qualifications Hands-on knowledge of scripting (Batch/Python/PowerShell) Superb communication, project/stakeholder/team management skills, and experience. Knowledge of SRs, RFCs, and My Oracle Support. Knowledge of OAC-Essbase, Essbase 19c and Essbase 21c.

Job Title Shift Incharge Admin Job Location Kharkhoda Job Role Canteen, Transport, Uniform General Administration Reporting To DPM (ADM-Kharkhoda) Educational Qualification Post Graduate / Graduate Graduation (With Specialization): Hotel Managemenet (Certification / Diploma etc.): Computer Application / Computer Skills Certificate Work Experience : 5 to 8 years Job Responsibilities: Management of Shift Canteen, Transport Uniform Operations Pantry Management. Budget:-Preparation and monitoring on monthly and quarterly basis. Agreements PO Audits-ISO OSHAS Admin Compliances MIS,Bills Checking, verification and timely payment to vendor. Union Interaction Issue Resolution Tracking closure of escalated issues Manage Telephone connections Ensure Policy / Process report deviations for smooth operations. New initiatives Coordination report preparation for Suggestion Scheme CFT meetings Records - MOM Ensure that the admin contractor has a good service record. Prepare the snag list and coordinate with concern deptt. to close points Checking of bill as per the daily count arrangement for the payment . Weekly menu should be prepared finalized in advance Maintain the stock level of canteen store and procure as per requirement Manage the Basic infrastructure for the canteen which is provided by the company. Made arrangments of General admin works,stationary items, Courier service, etc. Create the PO of uniform , timely procurement of uniform and timely distribution. Competencies / Skills MS-Excel MS-Word MS-PowerPoint

Job Responsibilities : Intermediate Order Processing : Receive and process semi-complex customer orders via various channels, including email, phone, sales quotations and online portalsthrough Trimbles order management systems. Intermediate Sales Quote Support : Assisting sales teams with preparing accurate semi-complex quotes prior to and after signature and subsequently converting quotes to orders in respective systems. Order Tracking : Monitor status of orders to ensure timely fulfillment and delivery. Proactively communicate with customers regarding delays or issues that may arise during order processing. Customer Support : Address customer inquiries related to order status, software provisioning, shipping information, and product availability. Provide timely and courteous responses to maintain high levels of customer satisfaction. Inventory Awareness . Intermediate collaboration with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment. Alert relevant stakeholders (customers/sales teams etc.) in case of any stock shortages or delays. Documentation : Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy. Quality Control : Verify accuracy of order details ie. pricing, part # s, customer contact, delivery information and quantities before processing orders. Identify and rectify any discrepancies or errors with customers. Compliance : Ensure compliance with company policies and procedures, as well as industry regulations, related to order processing and data privacy. Troubleshooting and Issue Resolution : Identify and resolve order-related problems promptly, escalating complex issues to senior management or other relevant departments when required. Support shipping/import/export teams and customer requirements for related documents if required. Qualifications Experience : Minimum High School degree but 2-4 Year Degree preferred; education/training in business admin, software or supply chain management is a plus. 1-2 years experience in order administration, sales support, or related is preferred but not mandatory Strong organizational skills, attention to detail and accuracy in data entry and order processing Excellent communication skills, written verbal, to interact effectively with customers/internal teams Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines. Problem-solving and critical-thinking abilities to resolve order-related issues effectively. Experience with a top tier Enterprise resource planning (ERP) system a plus. Familiarity with Salesforce CRM systems and other relevant software applications a plus. Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus. Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail. Ability to provide high-quality administrative support and multitask effectively. Multi-lingual always a plus: some global regional language requirements may apply based on location

Relocation Assistance Offered Within Country Job Number #167371 - Mumbai, Maharashtra, India Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values Caring, Inclusive, and Courageous we foster a culture that inspires our people to achieve common goals. Together, lets build a brighter, healthier future for all. Title: Accounts Payable. Role Summary/Purpose To review, validate and process invoices. Responsibilities 1. Indexing Posting of invoices 2. Analysis of the duplicate report before payment execution 3. Prepares monthly SOX and support Audit requirements 4. Maintaining 100% accuracy and efficiency while processing the invoices 5. Performing other ad hoc tasks as required 6. Month end closing and reconciliation. 7. Respond to vendor/invoice related enquiry / payment related Issue resolution 8. Identify and actively participate in Continuous process improvement 9. Ensuring all the SOBP are updated on timely basis 10. Review, verify Post PO and NON PO invoices 11. Regular review of debit balances/Aged Balances in the vendor account 12. Ensure adequate Controls are maintained all over the process Required (Education, Knowledge required, Language skills, etc) 1. Bachelors Degree required 2. Min 2+ years experience in Accounts Payable Preferred Requirements 1. SAP knowledge is must 2. Microsoft Excel / Google Sheet for reporting activities Our Commitment to Inclusion Our journey begins with our people developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Please complete this request form should you require accommodation.

Support Developer MishiPay, Bangalore MishiPay is an international, leading checkout technology company that empowers shoppers to check out in store using either self-checkout via their own smartphones, or using MishiPays industry leading, minimalist, low cap-ex kiosks. We are creating an enjoyable and convenient in-store shopping experience for leading retailers globally. Key Responsibilities. Technical Support: Provide timely and effective technical support to our customers, addressing their inquiries and resolving issues. Troubleshoot and diagnose complex technical problems. Identify and implement solutions to recurring issues. Issue Resolution: Analyse and debug software defects and errors. Develop and implement bug fixes and patches. Collaborate with development teams to identify and resolve root causes of issues. Documentation: Create and maintain clear and concise technical documentation, including knowledge base articles, troubleshooting guides, and user manuals. Document incident reports and resolution processes. System Monitoring: Monitor system performance and identify potential issues. Implement proactive measures to prevent downtime and service disruptions. Continuous Improvement: Analyse support trends and identify opportunities for process improvement. Qualifications: Proven experience in a support role or similar position. Experience with cloud platform Azure. Knowledge of DevOps practices and tools. Excellent problem-solving skills and ability to perform thorough investigations. Strong communication skills, both written and verbal. Ability to handle multiple tasks and prioritise effectively. Familiarity with Jira or similar project management tools. Experience with asset management tools is a plus. Ability to work independently and exercise sound judgment in decision-making. Commitment to continuous improvement and skill development. Why MishiPay You ll work with an ambitious and inspirational multi-cultural team, based in India, the Middle East (our HO is in Dubai), the US and Europe, who are redefining the retail industry globally. We offer a tight-knit, collaborative and exciting work environment, coupled with the opportunity to see the apps we develop live in action within some of the world s largest retailers. We also offer a competitive remuneration package that includes KPI based bonuses and Learning and Development monthly allowances.

Job Title: ServiceNow ITOM Architect Location: Hybrid onsite/offshore [ Perth, Australia, India] Job Type: Contract Job Overview: We are seeking an experienced architect to lead the implementation of Full stack Observability utilizing ServiceNow ITOM (IT Operations Management) for enhanced monitoring, visibility, and automation across the IT apps and infra. The ideal candidate will have a strong background in observability, IT operations, and ServiceNow ITOM modules, including Discovery, Event Management, and Operational Intelligence . Key Responsibilities: ServiceNow ITOM Implementation: Design, configure, and implement ServiceNow ITOM solutions for full-stack observability, including Discovery, Service Mapping, Event Management, and AIOps . Integrate ServiceNow ITOM with existing monitoring tools ( Splunk, Datadog, Prometheus, New Relic, Dynatrace ) to centralize event correlation and root cause analysis. Automate IT operations workflows using ServiceNow Orchestration and AI-driven insights . Observability Strategy Optimization: Define and implement best practices for real-time monitoring, event correlation, and incident response . Develop dashboards, reports, and KPIs to track system health, performance, and availability. Ensure CMDB (Configuration Management Database) accuracy to support automated service mapping and dependency tracking. Integration Automation: Work with DevOps, Cloud, and IT teams to integrate ServiceNow ITOM with hybrid and multi-cloud environments (AWS, Azure, GCP) . Implement automation for self-healing IT operations and proactive issue resolution. Enhance ITSM (ServiceNow IT Service Management) workflows by integrating observability insights. Incident Problem Management: Set up alerting and event correlation rules to reduce noise and improve incident detection. Support root cause analysis and proactive problem resolution using Operational Intelligence Predictive AIOps . Required Skills Qualifications: Experience: 4-7 years of experience in IT operations, Observability, ServiceNow ITOM implementation . Hands-on experience with ServiceNow Discovery, Event Management, and Service Mapping . Strong understanding of ITIL practices and IT operations workflows. Technical Skills: Proficiency in ServiceNow ITOM, CMDB, and automation workflows . Experience integrating monitoring tools (Splunk, New Relic, Datadog, Prometheus, etc.) with ServiceNow. Knowledge of APIs, scripting (JavaScript, Python, PowerShell), and automation frameworks . Familiarity with cloud observability tools for AWS, Azure, and GCP. Soft Skills: Strong problem-solving skills with a focus on proactive IT operations . Excellent communication and stakeholder management skills . Ability to work in cross-functional teams with IT, DevOps, and business units. Certifications Required: ServiceNow CIS-SM, CIS-Discovery, CIS-EM ITIL v4 Foundation Certification (Preferred) Certifications in Splunk, New Relic, AWS/Azure/GCP Observability Tools (Preferred)