692 Issue Resolution Jobs - Page 17

The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline).

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

JOB DATA JOB TITLE: Lead Consultant - EDI Department: SAP Delivery DES Experience Required: 10-14 years Job Summary: We are seeking a highly skilled EDI Consultant to join our team. As an EDI Consultant, you will play a vital role in implementing and supporting our SAP systems, especially in the areas of Order to Cash (OTC) and Electronic Data Interchange (EDI). You will be responsible for analyzing business processes, gathering requirements, and designing and implementing solutions to enhance our OTC and EDI processes. The ideal candidate will have strong technical skills and deep knowledge of EDI modules. Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into functional specifications for EDI modules. Design, configure, and customize SAP solutions in the OTC and EDI areas, ensuring alignment with business needs and industry best practices. Identify areas of improvement in the OTC and EDI processes and propose innovative solutions to streamline operations. Conduct system testing and support end-to-end testing activities to ensure successful implementation of OTC and EDI solutions. Provide ongoing support and issue resolution for SAP OTC and EDI modules, addressing user requests and incidents in a timely manner. Collaborate with cross-functional teams, including developers and business analysts, to deliver high-quality solutions and meet project deadlines. Stay up-to-date with the latest trends and advancements in SAP OTC and EDI modules, identifying opportunities for process optimization. Qualifications: Bachelors degree in Computer Science, Information Systems, or a related field. Minimum of 8 years of experience as an EDI Consultant, with a focus on Order to Cash and EDI processes. Strong technical skills in SAP ECC or S/4HANA, with expertise in EDI integration. Deep understanding of OTC processes, including sales order management, pricing, delivery, and billing. Experience with SAP EDI implementation and support, including IDocs and Partner Profiles. Proficient in analyzing business requirements, designing technical solutions, and delivering high-quality documentation. Ability to troubleshoot and resolve issues related to SAP OTC and EDI modules. Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Strong analytical and problem-solving abilities, with a keen attention to detail. SAP certifications in SD and/or EDI modules are a plus.

We help the world run better . SUMMARY: We are searching for a motivated Procedure Owner working in a highly professional team of experts and architects across different ECS Delivery units to strengthen our ECS Delivery Productization team. With strong SAP system operations knowledge, your focus will be on end-to-end operations process standardization and optimization in close alignment with our development organization. You as a Procedure owner will enable and support the ECS Delivery units by providing tools and procedure standardization and automation in the Security Compliance area. You will take ownership of integration scenarios, own operational processes, drive standardization and automation to increase efficiency. Understand and improve effort and cost structure (lower TCO) by engaging with operation teams to continuously improve processes and tools including requirements engineering (Roll-in/ Rollout) and defining a corresponding roadmap. ROLE In your role as Procedure Owner, you are enabling the delivery of robust, downtime optimized, and highly automated lifecycle management activities operated within ECS. Manage relationships between different stakeholder groups inside and outside ECS Delivery. You will take ownership of integration scenarios and operational processes considering accelerated growth (RISE with SAP). Drive issue resolution together with the team and utilizing the expert network. The focus of your activities will be increasing automation along with stabilization improvements to help Operations reduce manual effort and cost structure (lower TCO) and deliver faster services to our customers. ROLE REQUIREMENT 8-12 years of SAP Technical Administration with SAP BASIS skills and should have knowledge experience in Administration, Monitoring and Operations of SAP solutions. Strong security related background in Infrastructure, SAP Solutions, SAP technology and products. Experience in SAP system security hardening (SAP ABAP, SAP JAVA, Web Dispatcher, SSL/TLS, cipher suites). Sound knowledge of BASIS activities, especially in Certificate Management of SAP Applications and Databases, Profile parameter administration, SSO/SNC configurations and User Management. Good Understanding of compliance frameworks (e.g., SOX, GDPR). Knowledge of design and structuring of integrated E2E Lifecycle Management Procedures. Knowledge of SAP Automation Tools such as SAP Focus Run, SAP Solution Manager, SAP Landscape Management, Service Provider Cockpit is preferred. Strong analytical research and technology skills and the willingness to learn new topics quickly Willingness and experience working in international teams. Ideally familiar with trending technologies and tools Bring out your best . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 426447 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 426447 Posted Date: Jun 2, 2025 Work Area: Information Technology Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

RPG Group External Job Description Channel Development Managing existing channel partners and appointment of new channel partners as per target in deifined territories. Independently handling business of metro towns and owning rest of the regions retail business. Business development of retail business of channel partners. Keep a close tab on the customers business cycles and ensure successful order fulfillment to keep competition out of business, enhance revenues and customer satisfaction for the region; in order to manage sales and relationships for regional accounts. Working with channel partners to drive retail business of the region Depsoit to be increased as per target. Marketing Initiatives Review promotional activity (exhibitions, conferences, etc.) budgets and the calendar for different geographies within the region; Conceptualize and initiate promotional activities and customer reach program as required; Provide own comments basis promotional activity requirements for pushing volumes and share with rest of the team; Participate in large customer meets and events if required; in order to enhance sales through existing and new customers. Sales review Drive implementation of strategy laid out by Domesitc Sales Head and sales plan; Review the sales scorecards, salesforce data on a daily basis to monitor progress against the sales plan; Conduct monthly review meetings with the sales team to resolve escalated issues and forecast sales for the next month; Identify focus areas and course corrections in order to maximize target volume achievement; Review target achievement feasibility at month end and distribute readjustments, if required, to the team; Review order status periodically and coordinate with different teams to resolve any issues; Present the regional sales data, channel partner performance data, performance of new products and competition performance in the quarterly review meetings to the Sales Head; in order to ensure that orders are delivered as per stipulated project delivery schedule. Sales Automation Implementation of Automation intitiatives like Channel partner portal, Ecommerce portal etc for the entire region. Work on pre and post launch of all sales force automation initiiatives for entire region. Train and guide sales team of the region. Create and implement intitiatives in the region to enhance business experience. Distirbutor management Appointment of distributors as per target. Working on and tracking distributors secondary business. Onboarding and management of sub dealers/distributor salesman across distributors. Ensuring distributors work as per policy and defined terms and conditions. Issue resolution and Account management Resolve and highlight all the issues raised by Channel partners. Quarterly commercial reconsilation of all channel partners of the region. Implementation of policies and securitization intitiatives. Competencies C-4 Planning, Organizing, Systems orientation Execution Result Orientation Stakeholder Management Strategic Orientation System and Process Orientation

At Digital Turbine , we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem. As a Client Services Manager, you will lead the onboarding process for new advertiser partners and oversee strategic management of key accounts. Your role involves collaborating with brand marketers on proposals, resolving technical challenges, and contributing to campaign development. You will work cross-functionally with internal teams to ensure exceptional service delivery for clients. Please note that Digital Turbine is a hybrid work environment with an expectancy of 3 days in-office for this role. Responsibilities: Build and nurture client relationships throughout the entire account lifecycle, including onboarding, ongoing support, technical issue resolution, and performance reporting. Partner with Strategy, Client Services, and Technical teams to align on campaign goals and drive client success. Maintain daily communication with high-value clients to enhance account performance, ensure brand integrity, and manage escalations. Monitor, analyze, and optimize campaign performance metrics on a daily basis. Leverage your industry knowledge to deepen client engagement and drive business growth. Qualifications: Minimum of 3 years of experience in digital account management, preferably within the mobile advertising sector. Strong analytical and quantitative skills with a data-driven mindset. Excellent written and verbal communication abilities. Collaborative team player with a proactive, high-energy, and goal-oriented attitude. Thrives in fast-paced, product-focused environments. Skilled at managing multiple tasks and priorities simultaneously. Adept at navigating complex stakeholder relationships and client communications. Fluent in English. About Digital Turbine: Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world s leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization connecting our partners to more consumers, in more ways, across more devices. The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets. We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIns Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICodes 100 Best Companies to Work in 2024. Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators. To view our Global Recruitment Privacy Notice , please click here . Notice to External Staffing Agencies, Placement Services, and Professional Recruiters ("Agencies"): Digital Turbine will not pay fees for any hires resulting from unsolicited resumes. To protect all parties involved, we only accept resumes submitted directly by candidates. Any unsolicited resumes sent to Digital Turbine, its affiliates, subsidiaries, or employees, through any method (mail, email, etc.), will be considered the property of Digital Turbine and free of any associated fees. Agencies must obtain prior written approval from Digital Turbines Talent Acquisition team before submitting any candidate resumes. Resumes may only be submitted in connection with a valid, fully executed contract for services and in response to a specific statement of work. Without such an agreement in place, Digital Turbine will not be responsible for any fees related to submitted candidates. Agency agreements are only valid if they are in writing and signed by a Digital Turbine officer or an authorized designee. No other Digital Turbine employee has the authority to bind the company to any agreement regarding candidate placement by agencies. Digital Turbine specifically rejects any liability under agreements accepted by negative consent, candidate negotiation, performance, or any means not explicitly outlined above.

Support in the formulation of Renewable assets HSSE strategy, guidelines and procedures in line with overall Apraava Energy s policies Development/modification of Renewables HSSE guidelines procedures in line with overall Apraava Energy policies and regional HSSE regulations Draft weekly, monthly and annual HSSE statistics Dashboard entry / follow up for Safety need to be taken up Actively participate in Health, Safety Environment data verifications, GHG calculations, IMS and other audits by third party Drive regular updates of assets data in the HSSE management system HSSE audit plan and follow up on audit recommendations implementation with OEM/ ISP. Coordinate with the PI team to ensure timely availability of quality safety equipment/services in line with Apraava Energy s standards Training Competency Development Establish and manage a training infrastructure similar or equivalent to GWO (Global Wind Organization) to provide HSSE training (working at height others) to workers Apraava staff. Conduct HSSE inductions and refresher training for employees, contractors, and visitors. Develop and maintain site-specific training plans aligned with operational risks and regulatory needs. Regular training site personnel in rescue operations and emergency response using appropriate equipment Encourage more mock drills at site. E nsure site monthly safety committee meetings happen on time Drive implementation of HSSE processes Support Head-HSSE (RE), RM s and Cluster managers to ensure safety across all Renewables operational assets of Apraava Energy in the cluster. Drive site safety culture Oversee the workers performing maintenance activities at site Drive implementation of the ISO Integrated Management System at the assets Support a HSSE adherence culture by conducting regular safety training programs/events Develop and deliver introductory site/job specific HSSE induction modules to staff, workmen, contractors and sub-contractors Periodically conduct safety meetings, toolbox talks, observe safety day, environment day, fire day etc. to spread awareness Ensure presence on asset site to monitor adherence to Apraava Energy Group HSSE guidelines and apprise supervisor about safety incidents on a regular basis Train employees on Environment and Waste management providing guidance for timely issue resolution Train site staff for implementation of ISO 9001,1400145001 standards at site Conduct regular audit for monthly PTW, Internal IMS Renewsafe audit with Asset manager and OEM Conduct AP-CP refresher training and other safety training at regular intervals. Ensure all Apraava employees have PPE. Site Safety Monitoring Risk Management Drive site safety culture Oversee the workers performing maintenance activities at site Conduct regular site inspections, reviews, and safety walks. Identify hazards, assess risks, and implement effective control measures. Monitor critical activities (work at height, electrical isolation, lifting operations, Blade movement etc.) to ensure safe execution Encourage and promote OEM and ISP for better reporting of near miss, safe and unsafe acts Investigate incidents and near-misses, perform root cause analysis, and ensure closure of corrective actions. Ensure surprise visit to turbine Nacelle to check the safety compliance Contractor Safety Management Review and approve contractor HSSE plans, risk assessments, and permits. Monitor contractor compliance with HSSE expectations during execution of work. Facilitate pre-job briefings, toolbox talks, and ensure safety documentation is in place. Documentation, Reporting Compliance Maintain accurate records of incidents, inspections, permits, and training. Submit HSSE performance reports to regional HSSE leadership and participate in review meetings. Ensure statutory compliance including liaison with external regulatory agencies (e.g. Pollution Control Board Build and maintain mutually beneficial relationships with all key stakeholders Develop and explore safety equipment vendors/suppliers. Deepen SPP culture at all sites keeping strong bond with OEM Commercial processing of safety related equipment, courses etc PR to be put up for PPE requirement or any other safety related service requirement Educational Qualification Bachelor s degree in engineering along with Degree/ Diploma or PG Diploma in Industrial Safety from RLI or other reputed institutes recognized by state government Factory Inspectorate Functional Skills Knowledge on best HSSE practices procedures The Factories Act and other applicable statutes Basic understanding of the functioning of Renewables Power Plants Knowledge of construction safety Planning and analytical skills, ability to take a long-term perspective Strong knowledge of Indian HSSE legislation and international safety standards (OSHA, ISO 45001, ISO 14001). Hands-on experience in renewable energy (wind/solar) operations is preferred. Excellent communication and leadership skills with the ability to influence safety behaviors Proficient in risk assessments, permit-to-work systems, and incident investigation methodologies People Management and Interpersonal skills Networking skills Teamwork Leadership skills Influencing/Negotiation skills Relevant and Total yrs of Experience Bachelor s Degree/Diploma in Engineering or Science with additional qualifications in Industrial Safety (e.g., NEBOSH, ADIS). 7-10 years of relevant experience, with at least 3 years in a site-based HSSE management role. Certified GWO trainer (preferred) or willing to be certified.

Job Title - Liaisoning Executive Job Overview: The Liaisoning Officer plays a pivotal role in facilitating the successful implementation of rooftop solar projects by establishing and maintaining effective relationships with government agencies, regulatory bodies, and other stakeholders for net metering CEIG approval. This position ensures compliance with all relevant laws and regulations while fostering communication and resolving issues to expedite project timelines. Key Responsibilities: Primary Point of Contact: Act as the main interface between the company and government agencies, regulatory bodies, and stakeholders involved in rooftop solar projects. Relationship Management: Develop and nurture positive relationships with stakeholders to facilitate smooth communication and prompt resolution of issues. Regulatory Compliance: Monitor changes in laws and regulations pertaining to solar energy. Ensure the companys adherence to all legal requirements and regulatory frameworks. Permit Acquisition: Assist in obtaining necessary permits, licenses, and approvals essential for the initiation and execution of rooftop solar projects for net metering CEIG approvals Issue Resolution: Proactively identify and resolve any obstacles or delays hindering the progress of rooftop solar projects through effective coordination and negotiation. Documentation Management: Work closely with internal teams to ensure timely preparation and submission of all required documentation and reports. Representation: Represent the company at meetings, conferences, and negotiations with government bodies, regulatory authorities, and other external stakeholders. Legal Coordination: Collaborate with external legal advisors to address complex legal issues and ensure compliance with regulatory requirements. Advisory Role: Provide guidance and counsel to internal teams on legal and regulatory matters pertaining to rooftop solar projects, facilitating informed decision-making. Skills and Qualifications: Bachelor s degree (BE/BTech), Environmental Science, or a related field. Proven experience in a similar role within the renewable energy sector preferable, particularly in liaisoning with government agencies and regulatory bodies for Net metering CEIG approval In-depth knowledge of laws, regulations, and policies relevant to solar energy projects. Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders. Excellent organizational abilities and attention to detail, ensuring thorough documentation and compliance. Problem-solving mindset, capable of resolving issues efficiently and facilitating project advancement. Ability to work independently and collaboratively in a dynamic environment, demonstrating adaptability and initiative.

The Support Operations Specialist plays a crucial role in ensuring the smooth and efficient functioning of our Support department. This person will be responsible for a wide range of administrative, logistical, and technical tasks that directly contribute to the productivity and effectiveness of our support team and the overall positive experience of our customers. This role requires a proactive individual with excellent problem-solving skills, a strong understanding of support workflows, and the ability to manage multiple priorities in a fast-paced environment. As a Support Operations Specialist, you will engage with multiple teams via communication platforms such as CRM, email, and internet-based tools. Your responsibilities include administering and maintaining support-related tools and managing user access, permissions, and configurations within support systems. This position also involves documenting solutions and contributing to the organizations procedure set to support continuous learning and team growth. You will work closely with senior team members, leveraging their expertise to improve your skills while ensuring timely and high-quality support delivery. Given that our support organization operates 24/7, this position demands a flexible approach to scheduling. You will be expected to participate during core business hours in EMEA with some overlap with A/P and AMER. Occasionally, you will be asked to adjust hours given our 24/7 nature of the business. These elements are vital to providing continuous support to our global customer base. Your willingness to adapt to these scheduling requirements is crucial for the role. In a structured team environment, you will be encouraged to engage in continuous learning and regular practice of expanding knowledge of various tools. This is necessary to stay prepared for any new challenges that might arise. As a Support Operations Specialist, you have a unique opportunity to grow professionally while significantly contributing to the success of our clients and the organization. 1. System Administration and Maintenance: Administer and maintain support-related tools (e.g., CRM, knowledge base, call center software, survey tools). Manage user access, permissions, and configurations within support systems. Troubleshoot basic technical issues related to support tools and escalate as needed. Assist with the implementation and integration of new support technologies. Maintain data integrity and accuracy across all support systems. 2. Workflow Optimization, Documentation and Knowledge Sharing: Assist in the implementation of process improvements. Document support workflows and procedures. Maintain detailed and accurate process documentation and best practices for tools and processes. Contribute to the organization s knowledge by documenting verified solutions and reusable resources. Develop simple guides or FAQs to empower customers and internal teams with quick access to relevant information. 3. Customer Engagement and Communication: Communicate regularly with internal customers to provide updates on issue resolution progress and next steps. Foster trust and transparency with internal customers by demonstrating a proactive approach to addressing their concerns. 4. Collaboration and Teamwork: Work closely with peers, team leads, and cross-functional teams, such as IT and Customer Success, to serve as a point of contact for internal support-related inquiries Participate in team discussions to share knowledge, discuss challenges, and contribute to process improvements as well as resolve issues and improve customer experience. Leverage expertise from senior team members and collaborate to ensure effective resolution of complex cases. Communicate effectively with the support team regarding system updates, process changes, and important information. 5. Administrative Support: Manage routing scheduling, on call schedules, and other administrative tasks for the support team. Assist with employee skills management and reporting 6. Training and Onboarding Support: Assist with the onboarding process for new support team members, including system access and initial training on tools and processes. Maintain training materials and documentation. 7. Any Other Duties as Assigned: Fulfill additional responsibilities as needed to support organizational goals and priorities, ensuring alignment with the overall mission of delivering high-quality support Education: An Associates Degree in Information Technology, Computer Science, or a related field. Equivalent experience will be considered. Experience: 3-5 years o

Manage and execute the Incident Management process in a consistent and compliant manner to allow for prompt restoration of service for multi-user issues. Manage and execute the Problem Management process to ensure root cause is identified and remediated Ensure data integrity in systems of record to ensure issues are captured accurately Support Change management process This role is responsible for adherence to policies and procedures as we'll as performance expectations and is counted on to recommend and contribute to process improvements JOB FUNCTIONS AND RESPONSIBILITIES Incident Management Act as point of contact for all Major Incidents Take full ownership and accountability for the Incident Management process Determine what resources and expertise are required to resolve the major incidents and engage the teams using the set protocol Work towards quick recovery of incidents by bridging gaps between technical tracks Responsible to restore normal service operation as quickly as possible to minimize the impact to business operations Accountable for global service management, timely communication & escalation to right stakeholders Communicate progress in a timely manner and manage Business expectations during the crisis Responsible for service management tools to efficiently manage the IT environment and business services Ensure post review of exception changes to evaluate if the change addressed a real or a perceived exception condition Being proactive in picking up shift left activities from various tracks to help reduce the MTTR Support functions and Global Technology Infrastructure Services teams Problem Management Accountable for reducing recurring incidents and identifying underlying causes of IT incidents through problem management Use specific information from driving major incidents to drive technical teams to stronger RCAs and corrective actions Work on proactive problem management - ticket reduction, process enhancements Review and evaluate Problem Management records in progress Establish and govern the proactive element with a goal of identifying and capture preventative actions via a robust problem management process through resolution and root cause Facilitate root cause analysis discussion through scheduled meetings Update problem record with status of review and follow up on outstanding Improve overall service which will reduce the frequency of repeated incidents Explore opportunities for maximizing IT Service to achieve full efficiency and ROI from company resources bachelors degree is preferred EDUCATION / EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience: Required: Financial and/or Mortgage industry expertise preferred Accreditation/Certification in ITIL service management framework a plus 7 or 8 years of previous IT Service Management experience required Personable and enjoy interacting with others Familiar with fundamental principles of ITIL and SLAs preferred Good problem-solving skills; Ability to visualize a problem or situation and think abstractly to solve it Familiar with multiple aspects of Enterprise technology from end to end Exceptional written and oral communication skills, with strong ability to log tickets that tell the complete story Exceptional interpersonal skills, with a keep ability to listen and question Fluent English skills Experience dealing with customers during issue resolution and operating under pressure Excellent communication skill to drive routine communication of status to senior management and customer . KNOWLEDGE, SKILLS, AND ABILITIES Strong communication skills: verbal, written, facilitation Technical understanding with ability to communicate technical impact, technical solutions, root cause and corrective actions into business language Strong ability to work in an ambiguous, changing environment Strong ability to work under pressure and tight deadlines Technical understanding with ability to translate into business concepts Solid understanding of the organization s business and how IT contributes to it Willingness to work in shifts and on weekends(24/7 support environment) Knowledge of technology in terms of servers, infrastructure etc would be an added advantage AWS certification will be added advantage Strong technical knowledge that is current in todays IT service management arena Customer focus, leadership and collaboration WORK SCHEDULE OR TRAVEL REQUIREMENTS (Only add if needed) 24 X 7 Environment, rotational shifts.

We are seeking a dynamic and technically adept individual to manage our key accounts and technical partnerships. This role is pivotal in ensuring our clients derive maximum value from our products while identifying opportunities for growth and collaboration. The ideal candidate will have a strong understanding of technology, enabling them to translate client needs into product solutions and vice versa. Given our current scale, this role will also encompass managing technical partnerships, focusing on integrations and joint commercial activities. Key Responsibilities: Client Relationship Management: Develop and maintain strong relationships with key accounts, ensuring client satisfaction and long-term engagement. Value Optimization: Assist clients in maximizing the value of our products by understanding their needs and providing tailored solutions. Technical Liaison: Act as a bridge between clients and our product team, translating client requirements into actionable product features and updates. Issue Resolution: Monitor client metrics to proactively identify and address potential issues, ensuring timely resolution. Technical Partnership Management: Nurture relationships with technical partners, coordinating successful integrations while identifying opportunities for mutual growth. Growth Identification: Identify and pursue opportunities for account growth and expansion, both within existing accounts and through partnerships. Technical Responsibilities: Solution Integration: Assess customer technical environments and work with our tech team to find practical ways to implement our solution within their existing infrastructure. Produce Documentation and Training Materials: Create and maintain comprehensive documentation and training materials to guide clients and partners in utilizing our products effectively. Active Customer Monitoring: Analyze client data to identify trends, usage patterns, and potential issues, providing actionable insights to both clients and internal teams. The word is Potato (you'll need this when applying) Requirements Experience: 3-5 years in customer success, account management, or partner management roles, preferably within the retail technology or marketing tech sectors. Technical Acumen: Solid understanding of modern commerce systems (POS, CRM, Marketing). Concepts such as web services, APIs and how they are interconnected arent foreign. Ability to create clear documentation and training materials, and excel at explaining technical concepts to non-technical customers. Analytical Skills Critical Thinking: Ability to examine data carefully, identify problems, and recognize opportunities for improvement. Communication Skills: Effective communicator who builds trust through clear dialogue and understanding of customer needs. Must be fluent in English; German language skills are a significant advantage. Experience in retail technology, marketing tech, or the retail industry is beneficial. Ability to work effectively in a remote setting, managing time and tasks independently. Benefits The chance to play a decisive role in the digital transformation of the retail industry. A platform for personal and professional development to further your career ambitions. An attractive compensation package including an options model that matches your performance, measured against transparent KPIs. A training budget to support your continuous learning. Work directly with the senior leadership. Weekly team lunch monthly transport ticket for Berlin-based employees (or comparable for remote). Regular off-sites with the whole team.

We are seeking an individual with strong Test Engineering skills. You will be based in India and will have an active engagement with the hardware and Software Design and Operations teams in Apple. Description - Mechanical Engineer focused on consumer electronic manufacturing test, involved in the planning and execution of New Product Introductions to Apple global manufacturing sites - Work closely with Hardware Test teams to ensure the test fixture / processes required for the New Products meet the standards expected in a high-volume manufacturing environment - Collaborate with System Integrators, Equipment Vendors, Contract Manufactures and automation suppliers on a regular basis Provide direction and mentorship to them and be the technical leader and driver Serving as a technical resource to other engineering groups and project leaders - Review fixture designs, fabrication process, mechanical station bring up and cross vendor correlation studies Apply statistical tools such as GR&R, SPC and CPK to ensure fixtures are scalable and are continuing to perform reliably once qualified Qualifying and rating both vendor and fixture performance for mass production deployment - Perform Design for Manufacturing assessment, technical feedback and correcting errors Works all phases of a product from concept to production Provide early and on going manufacturing involvement to ensure new products test stations are being designed in a logical and cost effective manner incorporating FMEA, product design targets using the Engineering Requirements Specification (ERS) - Conduct failure analysis and mechanical issue resolution, as we'll as drive to closure potential gaps and correlations issues between tester suppliers and contract manufacturers - Provide mechanical capability and product expertise to the regional test teams to ensure readiness for new products Support ad-hoc responses on mechanical engineering related issue with respect to technically complex stations, fixture cosmetic, tolerance stack, and/or station stability - Communicate effectively in a worldwide environment Prepare and present concise Test Engineering program status updates to the Exec team on a weekly basis - Responsible to drive and ensure efficient and robust manufacturing test solutions in new product You will focus on Identifying deficiencies in mechanical processes and developing improvements to support the next generation display technologies across a range of Apple products and systems BS or MS degree in engineering discipline such as Mechanical, Electric, Manufacturing, or equivalent. 9+ years of mechanical engineer experience in high volume mobile device manufacturing in any of assembly, inspection, test station design, test development, qualification, maintenance and / or automation equipment. Experienced in working with cross functional teams such as hardware design, system teams, capital equipment, quality and process engineering. Also collaborating with system integrators, fixture manufactures and contract manufacturers. Knowledgable of tester qualification requirements including fabrication, calibration, interpretation in GR&R, CPK, design of experiments and failure analysis as we'll as correlation analysis. Project management and people management experience with excellent interpersonal skills both oral and written English. Ability to travel to global manufacturing sites to work with regional test teams at key points in the product development cycle. (Up to 25% international travel) Preferred Qualifications Proven ability to work independently under high pressure and comfortable working in dynamic environment. Designed custom or pick & place automation solutions to streamline manufacturing and increase operational efficiency. Working onsite at contract manufacturing sites on daily basis.

As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: bachelors or masters degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence.

The role requires strategic thinking and planning and provide expertise throughout the entire product development life cycle with a strong knowledge of SAS Viya programming, API architecture , Kubernetes , Risk and Finance domain. Also the role requires ownership, making sure that quality is baked in from the start Key Responsibilities N/A Skills and Experience Hands on in Python - Data Manipulation- Pandas, Nunphy, SAS developer framework and expert in SAS development work Desirable skills on SAS admin Framework. Desirable skills on Hadoop development Framework. Sound statistical knowledge, analytical and problem-solving skills are desirable. Good to have knowledge on Big data technologies (Hortonworks HDP, Apache Hadoop, HDFS, Hive, Sqoop, Flume, Zookeeper and HBase, Oozie, Spark, Ni-Fi, Kafka, Snap logic, AWS, Red shift). Have experience with monitoring tools. Development capabilities using python, spark, sas, R languages. Good management and analytical skill Good writing and oral communication skills Good understanding of and experience in projects (e. g. SDLC, Agile methodology) Desirable skills in Big Data space (Hadoop Stack like HDFS, Pig, Hive, HBase, Sqoop etc) Ability to debug & write / modify Shell script/Python Willing to work on-call support over weekends Liaise with multiple application teams & co-ordinate for issue resolution Good analytical & interaction skills Qualifications N/A Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. 26272

Recruitment: Identify and screen candidates for training programs in telecom network roles. Training Development: Design training content on network architecture, protocols, and real-world telecom scenarios. Training Delivery: Conduct sessions using lectures, hands-on labs, and simulations; coach trainees on core telecom concepts. ISP Training: Provide structured training to partner ISPs on SOPs, network configuration, maintenance practices, and issue resolution. Support Readiness: Prepare candidates for customer-facing support roles through troubleshooting and communication training. Performance Evaluation: Assess learning progress via tests, feedback, and reviews. Continuous Improvement: Update training content based on industry trends and internal feedback.

ERP Support & Manual Tester | Arihant AI ERP Support & Manual Tester Arihant AI is a cloud-based ERP solutions provider, empowering Small and Medium Enterprises (SMEs) with modern business tools. Our all-in-one ERP platform covers Marketing, CRM, Sales, Purchase, Inventory, Manufacturing, Accounting, POS, eCommerce, HRMS, Projects, and more built on Odoo Community and delivered under a SaaS model. We are on a mission to simplify digital transformation for businesses with smart, affordable, and AI-integrated ERP solutions. Job Summary We are looking for a proactive and detail-oriented ERP Support & Manual Tester to join our team. No prior job experience is required if you understand ERP concepts and are eager to learn, we welcome your application! You ll play a key role in manually testing our ERP platform (Odoo-based), validating features, reporting bugs, and supporting clients during onboarding and training. The role requires logical thinking, professional communication, and a genuine interest in business systems. Key Responsibilities Perform manual testing of ERP modules on web and mobile platforms Test for UI consistency, functional correctness, and workflow logic Document and report bugs with proper descriptions and reproduction steps Prepare accurate and timely test reports for the development team Support client onboarding, usage guidance, and issue resolution Conduct training sessions for new users (online or in-person) Assist with requirement understanding and implementation support Ensure the system behaves as per standard business processes Skills & Knowledge Required Basic knowledge of ERP systems and business processes: Sales, Purchase, Inventory, Accounting, Manufacturing, HRMS, eCommerce Good logical thinking and attention to detail Ability to write clear bug reports and follow structured testing steps Strong written and verbal communication in English Willingness to learn Odoo ERP and its modules Professional attitude and ability to coordinate with teams and clients Good to Have (Not Mandatory) Prior exposure to Odoo (as a user, intern, or student project) Understanding of SDLC, QA lifecycle, or test case writing Familiarity with Excel, Google Sheets, or basic reporting tools Why Join Arihant AI? Hands-on learning with real ERP projects Fast-growing tech company focused on innovation in business automation Opportunity to interact with cross-functional teams and real clients Supportive team and continuous growth environment Work with cloud ERP, mobile apps, and modern tools from day one How to Apply "Application for ERP Support & Manual Tester" We use cookies to provide you a better user experience on this website.

About the Role: As an Associate Engineer, you will be essential in supporting routine technology operations and assisting team members in executing their projects. This entry-level role offers an excellent opportunity to gain hands-on experience in various IT tasks and develop foundational skills across multiple technology domains. Your work will be invaluable in maintaining seamless technological processes and fostering a collaborative team environment. Responsibilities: Assist with basic IT troubleshooting and issue resolution. Support the installation and configuration of hardware and software. Perform routine system maintenance and updates. Monitor system performance and report any inconsistencies. Support network connectivity and basic network troubleshooting. Document IT procedures and guidelines. Assist with data entry and basic data management tasks. Conduct initial testing of new software applications. Provide support for IT helpdesk inquiries. Participate in team meetings and training sessions. Skills: Basic IT Troubleshooting: Ability to diagnose and resolve minor technical issues. Hardware and Software Installation: Knowledge of basic installations and configurations. System Maintenance: Understanding of routine system maintenance tasks. Network Basics: Familiarity with network connectivity principles. Documentation: Skills in documenting procedures and maintaining records. Data Entry: Accuracy in entering and managing data. Communication: Effective verbal and written communication skills. Problem-Solving: Basic problem-solving capabilities to assist in issue resolution.

Introduction: Automotive . Engineer audio systems and integrated technology platforms that augment the driving experience Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence Advance in-vehicle infotainment, safety, efficiency, and enjoyment About the Role Were seeking a skilled Python Automation Engineer to join our team. As a Python Automation Engineer, youll design, develop, and execute automated tests and tools to ensure high-quality software products. What You Will Do 1. Automate Testing: Design and develop automated tests using PyTest framework. 2. Test Execution: Execute automated tests to identify defects and ensure software quality. 3. Test Framework Maintenance: Maintain and improve existing test frameworks. 4. Translate Storyboards and Use Cases: Translate application storyboards and use cases into functional applications. 5. Python Automation: Develop Python automation for integration processes. 6. Unit Testing: Write unit tests using Python test framework tools like Behave, Pytest, PyUnit. 7. Bot and Tool Development: Develop bots and tools to support automation and testing. 8. Code Development: Design, build, and maintain efficient, reusable, and reliable code. 9. Performance Optimization: Ensure the best possible performance, quality, and responsiveness of applications. 10. Issue Resolution: Identify bottlenecks and bugs, and devise solutions to these problems. What You Need to Be Successful 1. Python Experience: 3-6 years of experience in Python programming. 2. PyTest Framework: Experience with PyTest framework and automation testing. 3. Testing Methodologies: Knowledge of testing methodologies and best practices. 4. Analytical Mindset: Ability to analyze complex software functionality. Bonus Points if You Have 1. Experience with CI/CD Tools: Knowledge of CI/CD tools like Jenkins, GitLab CI/CD. 2. Docker Experience: Experience with Docker and containerization. 3. Other Testing Frameworks: Familiarity with other testing frameworks like Unittest. What Makes You Eligible 1. Relevant Experience: 3-6 years of experience in Python automation testing and development. 2. Technical Skills: Strong technical skills in Python, PyTest, automation testing, and tool development. 3. Strong Analytical Skills: Ability to analyze complex software functionality and identify defects. What We Offer - Competitive salary and benefits package - Opportunities for professional growth and development - Collaborative and dynamic work environment - Access to cutting-edge technologies and tools - Recognition and rewards for outstanding performance through BeBrilliant - Chance to work with a renowned German OEM - You are expected to work all 5 days in a week in office You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . !

Key Information: Designation: Project Engineer Department: Projects Location: Hyderabad (requires extensive travel) Experience: 4+ years Roles and Responsibilities: Conduct initial site surveys and generate comprehensive site recce reports. Assess site feasibility and compliance with regulatory and project requirements. Coordinate with internal teams for timely design and technical layout approvals. Liaise with landlords and building management for site access and procedural approvals. Develop and manage internal project schedules to monitor progress. Manage vendor coordination for on-site execution across multiple locations. Monitor vendor adherence to execution checklists, quality standards, and MIR protocols. Prepare and circulate snag reports, identify pending or defective works, and follow up for closures. Handle procurement and ensure the timely delivery of materials related to Alt F scope. Oversee site-level material receipt, validation, and quality checks. Ensure complete and compliant project handovers from vendors. Coordinate smooth transition to operations or facility management teams. Cross-verify layout implementations and asset installations for design compliance. Manage vendor follow-ups during the Defects Liability Period (DLP). Assess feasibility and manage the execution of client-specific customization requests. Requirements Prerequisites: Bachelor degree in Engineering (Mechanical, Civil, Electrical, or equivalent). Minimum of 4 years of relevant experience in project execution, vendor management, and MEP oversight. Possesses a strong understanding of Mechanical, Electrical & Plumbing (MEP) systems for technical site evaluations and issue resolution Strong communication and stakeholder management skills. Proven ability to manage multiple sites with frequent travel. Proficiency in MS Office, project scheduling tools, and report generation. Ability to read and interpret technical drawings and project layouts.

Job Description Introduction: Digital Transformation Solutions (DTS) . Extensive experience in defining, developing, and implementing security software, ideally with a strong embedded firmware development background About the Role Bangalore Responsibilities: Extensive experience in STA with deep understanding of technologies, trends and needs Extensive experience in defining, developing, and implementing security software, ideally with a strong embedded firmware development background Ability to troubleshoot complex issues and debug firmware What You Need Bachelor s or Master s degree in Electronics Engineering, Computer Engineering, or related field with 10 years or more relevant experience. Static Timing Analysis Engineer - Job description : (6 + Yrs Exp) STA setup, convergence, reviews and signoff for multi-mode, multi-voltage domain designs. Timing analysis, validation and debug across multiple PVT conditions using Tempus. Run Primetime and/or Tempus for STA flow optimization and Spice to STA correlation. Hands-on experience with STA tools - Tempus In-depth knowledge cross-talk noise, Signal Integrity, Layout Parasitic Extraction, feed through handling What is Nice to Have Strong collaboration skills to work directly with customers and across multidisciplinary teams, including silicon, software, firmware, board design engineers and program management. Experience in Automotive software development processes. Furthermore, you are: Innovator finding break-through solutions for complex automotive problems Driving for continuous improvements. What Makes You Eligible Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. Dedicated performer & team player with the ability to advocate appropriately for product quality. Relentless learner with a dedication to learn new technologies and test methods Self-driven and Innovative to drive continuous improvements in Test process Resourcefulness in triaging problems and coordinating with multiple teams for issue resolution Strong written, verbal communication and inter personal relationship skills What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition reimbursement Be Brilliant employee recognition and rewards program An inclusive and diverse work environment that fosters and encourages professional and personal development You Belong Here . About HARMAN: Where Innovation Unleashes Next-Level Technology . . If you re ready to innovate and do work that makes a lasting impact, join our talent community today !

Job Title: Business Analyst L1 Support & Client Solutions , Controls Management India Short Description Controls Management Support Services Operations delivers daily operational support focused on data control, user reporting, application-related issues, and ad-hoc incident tracking and analysis Posting Description The Control Management team collaborates with various control disciplines to oversee existing control functions and develop new protocols. This approach ensures timely engagement with the appropriate teams and facilitates swift remediation of critical control issues across all affected areas of the firm. The Controls Room serves as a firmwide reporting utility, offering standardized control-related data for faster, more efficient, and accurate reporting. It acts as an information warehouse with capabilities for reporting, visualizations, and analytics. The primary objective is to enhance control oversight and efficiency by standardizing and automating operational risk reporting, providing access to aggregated firmwide information, and generating business risk insights. The Controls Room comprises several functional units, including the Data Management & Operations team, Analytics, Reporting, and the Project Management Office. Job Responsibilities: Provide daily system support operations including issue resolution, user requests, enhancement requests, user acceptance testing, ad-hoc requests, etc. Monitor the support tools and mailbox for user tickets/issues. Prioritize and schedule tickets; escalate tickets/issues to the L2/L3 teams as required. Provide technology troubleshooting support on basic user issues and system issues such as data problems. Resolve and close user-related tickets assigned to Operate Support in a timely and complete manner by providing application knowledge. Coordinate Access Administration and support Recertification for supported applications. Flexibility in working rotational shifts (APAC, EMEA, and U.S.) is desirable. Be part of existing projects and participate in new projects. Provide application testing/validation support on an as needed basis. Required qualifications, capabilities, and skills: Experience: 3 years of relevant experience in a similar role. Risk Management Expertise: Solid understanding of risk management and control principles. Communication Skills: Excellent written and verbal communication abilities. Customer Service Orientation: A strong focus on delivering exceptional customer service. Technical and Business Acumen: Ability to effectively communicate with both technical and business partners, adapting language to suit the audience. Organizational Skills: Strong organizational, documentation, and multitasking abilities, with a proven track record of managing expectations and delivering results. Professionalism and Motivation: High level of professionalism, self-motivation, and a strong sense of urgency.

Essential Responsibilities Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients. Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document. Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to escalate. Change Requests - Owns coordination of teams for project work from scoping, resource management, scheduling and delivery for project work, ownership of individual project status, calls and communications. Status Calls Coordinate updates related to service-based items for client status calls; present agenda items related to open issues/research/schedules of campaigns/project updates Resource Expense Management Ensures resources are effectively and profitably deployed in service of client. Collaborate with Client Success to identify areas for improvement and develop and implement plans to improve margin rates and continually monitor. Standards and procedures ensure adherence to all Zeta standards and procedures with an eye towards ways to elevate the client experience and improve efficiencies or speed to delivery. Desired Characteristics Experience 3-5 years working in a similar environment (service bureau, agency, digital marketing, or database experience) Strong verbal and written communication skills with client facing experience Cross functional team experience Project management, Process management experience Characteristics Ability to work under tight deadlines in a fast-paced environment Enthusiastic Team player Strong research and problem-solving skills Proficient in MS Word, PowerPoint, Excel Ability to work client time zone Strong written and verbal communication skills, supported by data and detail Flexible and adaptable to change (i.e., Can do attitude / self-starter / works well with others)

Its fun to work at a company where people truly believe in what they are doing! Job Description: Job Title: Customer Support Intern Epiq Company/Division: Epiq - Legal Solutions Location: Hyderabad, India Reports To: Product Development Manager Shift: 6PM - 3AM Monday to Friday and 6PM - 3AM Thursday to Monday Position Overview The L1 - Customer Support Specialist is responsible for providing high-quality customer experience for the in-house products to customers and stakeholders across the world through e-mail, phone interactions, chat, desktop screen-sharing and by using incident tracking system. The fundamental goal of this position is to help our customers achieve success who are using our in-house products. Job Responsibilities Help resolve software and technical questions for the customer efficiently and effectively. Gather the required information necessary to best handle customer software and technical inquiries. Manage customer expectations regarding estimated response times for issue resolution. Meet SLAs like response and resolution times by partnering within L1, L2 and L3 Support teams. Extensively research and document customer technical issues in the Knowledge Base. Collaborate with Product Development and Product Support team members to properly manage customer inquiries and escalate when appropriate. Partner with Product Development and Product Support team members on various strategic projects when needed. Own customer technical issues from initial report to resolution, communicating with customers and stakeholders regularly regarding issue status. Run monitoring reports for usage, performance, and/or availability. Document solutions for Knowledge Base and bring new ideas for innovation and automation excellence into the Support team. Qualifications and Skills 0 - 1 years of relevant experience in L1 technical customer support (voice and email), with a strong customer interaction experience. Passion to be a part of a hardworking and winning team. Ability to multi-task in a fast-paced environment. Excellent ability to learn and articulate software-related and technical concepts. Strong active listening skills and excellent written and oral communications skills. An obsession towards Customer Service. Strong attention to detail when communicating with customers and stakeholders (verbal written). Ability to empathize with customers and convey confidence. Strong documentation skills. Ability to multi-task and work separate issues in a fast paced dynamic company environment. Demonstrated ability to work independently with limited direction or as part of a team. High energy, proactive and approachable personality who enjoys solving a diverse set of problems. Proven problem-solving abilities and creative thinking. Flexibility to work in shifts. Bachelor s Degree in Computer Science Engineering (or related technical discipline). Leadership Competencies Client Focus- Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc. ; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results. Results Oriented- Sets stretch goals for personal accomplishment and works tenaciously to achieve those goals; acts with a sense of urgency; takes the initiative on actions; establishes metrics to monitor progress and measure success; maintains focus by avoiding or overcoming roadblocks. Integrity - Behaves in an honest, fair and ethical manner; shows consistency in words and actions; does what he/she commits to doing; respects the confidentiality of information or concerns shared by others; is honest and forthright with people; carries his/her fair share of the workload; takes responsibility for own mistakes. Entrepreneurial Orientation - Proposes innovative business opportunities/ideas to customers and business partners; encourages and supports entrepreneurial behavior in others; demonstrates willingness to take calculated risks to achieve business goals. Decisiveness - The ability to make well informed, effective, and timely decisions even when data is limited, or solutions produce unpleasant consequences; perceives the impact and implications of decisions; ability to make tough decisions. If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us! It is Epiq s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

1. Claims Administration and Management Coordinate with branches in resolving the claims within the set SLAs / TATs; resolve any issue / concern Review the claim settlement status daily; guide team in addressing claims which exceed TAT; seek clarifications and resolve issues to ensure that the claims are processed at the earliest Conduct reviews (OFR / CFR) to identify problems within claims settlement and propose solutions; discuss the same with the superior and seek feedback / assistance in the same 2. TPA Management Connect with the TPA vendors and invite quotes; assess information like loss ratio/ service expectations, etc. ; Negotiate with the TPAs on different aspects; assess loss ratio and drive action to arrest the same by seeking assistance from underwriting team on premium / risk assessment, etc. Share policy details, benefits and nuances; train them on the specifics of the policy and how to administer the payment / claim processing 3. Report Generation (MIS) Generate MIS on set frequency and apprise relevant stakeholder of the claim status within the team Provide clarifications / reasons in case of delayed claim settlement 4. Team Training Lead training efforts for upskilling of team to better deliver in terms of claims administration, settlement, issue resolution, etc. Provide directions in planning and coordination of training efforts for team Motivate and retain key talent in the team 5. Process Improvement Collaborate with technology teams internally to drive implementation of tech-based platforms for claims processing, etc. Support different internal teams to come up with innovations / process improvement and drive its implementation for effective claims management 6. Team Development and Engagement Establish location wise performance expectations and evaluation metrics, and regularly review location wise performance Share information regarding business and key developments with the team proactively; guide them in utilizing their skills in the best possible manner Understand team grievances and guide for their effective resolution Identify and create development opportunities for team members to enhance functional knowledge

Location: Bangalore CTC: Up to 5.75 LPA + Allowances & Incentives 5 working Days Experience: min 6 months into International Voice Process Qualification: Graduate Shift: US 24*7 Cab: Both-way Notice Period: Immediate Contact HR Jyoti: 9784183889