692 Issue Resolution Jobs - Page 16

Role Summary: Baker Hughes has a new opportunity for a Senior Engineer - Product Service - Aero to join the team in Bangalore OR Hyderabad, India Essential Responsibilities : Support of installed base, including customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, and fleet configuration. Maintenance of fleet data, outage management. Leads analytical and design activities using proven technologies, vested approaches and methods. Communicates across the direct organisation. Presents to senior leaders (EB and SEB) in a specific technical space and on cross-functional teams on how technologies interconnect and contribute to the overall strategy. Connects the dots across technologies and develops cross-technology solutions; works on cross-functional projects/teams to deliver technology solutions for the business. Communicates across the function in the area of expertise Leading Root Cause Analysis, cooperating with laboratories (metallurgical analysis, oil analysis), design departments and data scientists. Analysing fleet data and recurrent failure modes to early identify potential issues leading indicators and propose relevant technical improvements. Cooperating with Remote Monitoring Centres to fully leverage data and analytics to support the fleet. Working in close cooperation with Service Technology and Contractual Service teams to manage customers technical issues, minimising impact on customers production whilst preserving engines integrity. Communicating effectively with both internal and external customers Developing new products and services for IET customers Qualifications/Requirements: Bachelors/Masters degree from an accredited university or college (or a high school diploma / GED with at least 12 years of experience in Engineering/Technology). Minimum of 3 years of experience in Fleet Management. Have a deep knowledge of Gas Turbines design, maintenance and operation principles. Be familiar with Root Cause Analysis methodologies Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organisational ability. Be a self-starter and prone to getting out of the comfort zone Locations: Bangalore/ Hyderabad This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organisation.

Duties include but are not limited to: Full Accrual Accounting. Month-end closing and financial statement preparation for multiple entities (Non-Profit Corporations) with a high level of complexity. Able to perform departmental accounting functions. Process and review monthly bank and balance sheet reconciliations with extensive investments, prepaid expenses, fixed assets, deferrals, accruals, payroll liabilities, and reserves. Develop amortization and depreciation schedules. Develop and maintain supporting schedules and reports as requested. Budget development assistance and administration. Perform Year End close. Support Community Managers and Branch Financial Accounting Support Person (FASP), and Association Board of Directors (BOD) as requested. Work with supporting departments (Accounts Receivable (A/R), Accounts Payable (A/P), Data Management, Delinquency, Tax and Banking Team) on issue resolution. Other duties as assigned. This position is eligible for telecommuting based on business needs and performance. Knowledge and Skills Knowledge of internal company balancing. Knowledge of general ledger accounting. Knowledge of A/P transaction process and A/R transaction process. Knowledge of an Accounting Shared Services Center environment. Evaluate, analyze, and prioritize data in various forms and formats. Knowledge of accounting principles, practices, and procedures (US GAAP). Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level. Knowledge of conflict resolution techniques at a proficient level. Professional communication skills (phone, interpersonal, written, verbal, etc.). Professional customer service skills. Self-motivated, proactive, detail oriented and a team player. Time management and time critical prioritization skills.

Hiring for SAP Successfactor Consultnat- Pan India Job Title: SAP SuccessFactors Consultant Experience Level: Mid-Level (4+ Years) Job Summary: We are seeking an experienced SAP SuccessFactors Consultant with 4 years of hands-on experience to join our HR technology team. The ideal candidate will be responsible for implementing, configuring, and supporting various SuccessFactors modules to meet business needs. This role involves working closely with HR stakeholders and technical teams to ensure successful delivery of HR solutions aligned with best practices. Key Responsibilities: Implement, configure, and support SAP SuccessFactors modules (Employee Central, Recruitment, Onboarding, Performance & Goals, Learning, etc.). Gather business requirements and translate them into functional specifications and system configurations. Lead or support SuccessFactors implementation and enhancement projects. Work closely with HR and IT teams to ensure effective system integration and data consistency. Manage user access, permissions, and role-based security. Troubleshoot system issues, perform root cause analysis, and implement corrective actions. Prepare documentation, training materials, and support user training sessions. Collaborate with SAP and third-party vendors for issue resolution and product updates. Stay updated on new SAP SuccessFactors features and releases.

Hiring for SAP SuccessFactors Consultant- Chennai Job Title: SAP SuccessFactors Consultant Experience Level: Mid-Level (4+ Years) Job Summary: We are seeking an experienced SAP SuccessFactors Consultant with 4 years of hands-on experience to join our HR technology team. The ideal candidate will be responsible for implementing, configuring, and supporting various SuccessFactors modules to meet business needs. This role involves working closely with HR stakeholders and technical teams to ensure successful delivery of HR solutions aligned with best practices. Key Responsibilities: Implement, configure, and support SAP SuccessFactors modules (Employee Central, Recruitment, Onboarding, Performance & Goals, Learning, etc.). Gather business requirements and translate them into functional specifications and system configurations. Lead or support SuccessFactors implementation and enhancement projects. Work closely with HR and IT teams to ensure effective system integration and data consistency. Manage user access, permissions, and role-based security. Troubleshoot system issues, perform root cause analysis, and implement corrective actions. Prepare documentation, training materials, and support user training sessions. Collaborate with SAP and third-party vendors for issue resolution and product updates. Stay updated on new SAP SuccessFactors features and releases.

About this opportunity: We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively. What you will do: Manage operational issues from a process and tools perspective for 5G and new technologies. Provide technical troubleshooting and resolution of daily operational issues within the RAN network. Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations. Support the development of automation initiatives for 5G operations. Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues. Participate in knowledge transfer, documentation, and information-sharing processes. Coordinate with the Support team to resolve cases and perform root cause analysis (RCA). Flexibility to work in 24/7 planned shifts, including night shifts. Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures. Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities. The skills you bring: Education: Engineering Degree (preferred) Experience: 5 to 10 years in RAN Engineering with a focus on LTE and 5G technologies. Core Competencies: o Strong understanding of LTE, NSA, and SA architectures in RAN services. o Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE/5G SA/NSA networks. o Expertise in 4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates). o Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis. o Proficient in using trace analysis tools like LogTool, Wireshark, etc. o Strong understanding of the end-to-end connectivity of telecom nodes. o Proven experience in RCA analysis and issue resolution with effective final solutions. o Knowledge and experience with 3GPP, IETF, and other related specifications/standards. o Familiarity with Cloud RAN fundamentals and understanding 5G use cases. o Practical experience with Ericsson Indoor Radio Units (IRU) and DOT. o Ability to troubleshoot customer complaints and network-related issues. o Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems. o Understanding of trouble ticket and change request (CR) processes. Primary country and city: India (IN) || Noida Req ID: 767987

Essential Job Functions: Support architecture projects and initiatives under the guidance of senior architects. Collaborate with solution architects to deliver technical solutions that meet project requirements. Assist in implementing architectural standards and guidelines. Participate in technology evaluations and make recommendations. Learn and develop architectural skills with guidance from senior team members. Participate in problem-solving and issue resolution. Work effectively in a team, contributing to project success. Maintain clear and effective communication with team members and stakeholders. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of experience in solution architecture or a related field Strong problem-solving and team lead skills Effective communication and collaboration abilities Prior experience working with cross-functional teams on cloud projects Successful involvement in cloud solution implementation projects Continuous learner that stays abreast with industry and technology Other Qualifications: Advanced degree in a relevant field a plus Relevant certifications (e.g., TOGAF, AWS Certified Solutions Architect)

Job Description Job Description As a Customer Success Specialist, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products. Key Responsibilities Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post onboarding through the entire customer lifecycle. Retention Excellence: Focus on ensuring high customer retention rates and meeting retention goals. Stakeholder Engagement: Develop and maintain trusted working relationships with key decision-makers and power users within client organizations. Client Understanding: Gain a deep understanding of your assigned clients needs, objectives, and processes to facilitate successful adoption of Freshworks products. Value Maximization: Collaborate closely with the sales team to identify opportunities for upselling additional services, integrations, and features that enhance client success. Proactive Risk Mitigation: Identify and proactively address risks to client success, engaging clients whenever retention issues are identified. Retention Planning: Develop and execute retention plans for clients at risk of churn, ensuring their continued satisfaction. Issue Resolution: Drive the resolution of escalated account issues, working closely with Billing, Support, and other departments. Product Expertise: Maintain an expert level of knowledge regarding Freshworks products and services. Client Advocacy: Represent client interests internally, communicating product concerns, shortcomings, and missing features that may pose retention risks to senior leadership. Contract Management: Manage inquiries, questions, and issues related to contracts from clients and other departments. Qualifications Proven success in a Customer Success or Account Management role for a SaaS/product company, with 7 to 12 years of experience. Expertise in account portfolio planning, management, and prioritization. Strong attention to detail and a proactive approach to problem-solving. In-depth knowledge of customer success best practices. Experience driving client adoption of technology or software products. Exceptional communication and relationship management skills. If you are passionate about customer success, thrive in a fast-paced environment, and are ready to make a significant impact as an Individual Contributor in our team, we encourage you to apply for this exciting opportunity. Note: This is an individual contributor role and it functions in the US shift.

Job Description We are looking for Manager Collections in Chennai (US shift only). You need to lead all the activities related to Cash and Collections domain Balance Cash related to collections and dispute management, implement & enforce to strategy Interaction with end customers via Calls and Emails for collecting pass due amounts. Note: This role is currently an IC, with no people reporting responsibilities, however as the team and scope grows this will evolve to become a people manager role. Meeting collections numbers/targets (monthly/ quarterly/ yearly) Customer and Country/Regional FD Relationship Management through e-mail, fax and conference calls. Dispute Balancing related to invoice, cash and collection issues Lead and participate in conference calls with Country / Regional Financial Managers. Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects) Timely and effective communication with internal departments for issue resolution Should have understanding on All outcome-based reports, should able to drive daily and weekly cash and Collections target Person should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash Qualifications Min Graduation with 10-12 years experience in Collection / AR processes with good Accounting & finance background, preferably B2B SaaS , Consulting or services. Team-oriented, proactive thinker with excellent leadership, analytical, and problem-solving skills. Skilled communicator with exceptional organisational, interpersonal and customer service skills. Must be comfortable working in Rotational shifts. Should thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary. Excellent computer skills with proficiency in spreadsheet software applications.

We are seeking an experienced and highly capable Senior Procurement Specialist to support and enhance U.S.-based Procurement operations. With over 10 years of practical procurement experience, the ideal candidate will bring depth in sourcing, vendor management, contract oversight, and procurement systems. This role demands a strategic mindset, a commitment to process excellence, and the ability to collaborate across time zones with U.S. stakeholders. A strong focus on cost control and value optimization is essential. Key Responsibilities Procurement Operations Serve as a trusted partner to internal teams, offering procurement insights and driving process improvements. Own and execute core procurement processes, including end-to-end requisition and PO creation, vendor onboarding, and workflow approvals. Manage and resolve escalated procurement issues related to Zip requisitions, purchase orders, and vendor coordination. Communicate effectively through email, Slack, and Google Chat to support U.S.-based requestors with a focus on responsiveness and issue resolution. Contract Administration Lead contract administration activities, including execution tracking, renewals, terminations, and amendments to ensure risk mitigation and compliance. Monitor contract lifecycles and proactively work with stakeholders to ensure timely updates and renewals. Partner with legal and finance teams to ensure contract terms align with business objectives and risk posture. Strategic Procurement, Cost Optimization & RFP Support Lead and manage the RFP/RFI process for low- to mid-value categories, ensuring alignment with stakeholder requirements. Analyze and evaluate supplier proposals and provide strategic recommendations to stakeholders. Drive supplier negotiations with a clear focus on cost savings, improved terms, and overall value delivery. Collaborate with Finance and Business Units to identify cost-saving opportunities and implement sourcing strategies that reduce total cost of ownership (TCO). Track and report cost savings achieved through sourcing and contract improvements. Act as a key liaison between vendors and internal departments, managing expectations and ensuring alignment on pricing, delivery, and scope. Qualifications Bachelor s degree required; advanced certification (e.g., CIPS, CPSM) a plus. 10+ years of proven experience in procurement operations, including sourcing, contracting, and vendor management. Demonstrated success in driving cost savings through supplier negotiations, competitive sourcing, and spend analysis. Strong problem-solving and analytical skills with a track record of improving procurement workflows. High attention to detail and the ability to manage complex tasks independently. Excellent organizational, communication, and interpersonal skills, with experience working across global teams. Proficient in Microsoft Office Suite and enterprise procurement tools such as Workday, Oracle, SAP, or NetSuite. Experience with procurement platforms like Zip is highly desirable. Preferred Attributes Experience operating in a global or matrixed organization with US based leadership. Demonstrated ability to influence cross-functional stakeholders and support strategic procurement initiatives. Ability to develop category-specific strategies aimed at value creation and cost control. Comfortable working across time zones and adapting to changing priorities in a fast-paced environment.

We are seeking an experienced and highly capable Senior Procurement Specialist to support and enhance U.S.-based Procurement operations. With over 10 years of practical procurement experience, the ideal candidate will bring depth in sourcing, vendor management, contract oversight, and procurement systems. This role demands a strategic mindset, a commitment to process excellence, and the ability to collaborate across time zones with U.S. stakeholders. A strong focus on cost control and value optimization is essential. Key Responsibilities Procurement Operations Serve as a trusted partner to internal teams, offering procurement insights and driving process improvements. Own and execute core procurement processes, including end-to-end requisition and PO creation, vendor onboarding, and workflow approvals. Manage and resolve escalated procurement issues related to Zip requisitions, purchase orders, and vendor coordination. Communicate effectively through email, Slack, and Google Chat to support U.S.-based requestors with a focus on responsiveness and issue resolution. Contract Administration Lead contract administration activities, including execution tracking, renewals, terminations, and amendments to ensure risk mitigation and compliance. Monitor contract lifecycles and proactively work with stakeholders to ensure timely updates and renewals. Partner with legal and finance teams to ensure contract terms align with business objectives and risk posture. Strategic Procurement, Cost Optimization & RFP Support Lead and manage the RFP/RFI process for low- to mid-value categories, ensuring alignment with stakeholder requirements. Analyze and evaluate supplier proposals and provide strategic recommendations to stakeholders. Drive supplier negotiations with a clear focus on cost savings, improved terms, and overall value delivery. Collaborate with Finance and Business Units to identify cost-saving opportunities and implement sourcing strategies that reduce total cost of ownership (TCO). Track and report cost savings achieved through sourcing and contract improvements. Act as a key liaison between vendors and internal departments, managing expectations and ensuring alignment on pricing, delivery, and scope. Qualifications Bachelor s degree required; advanced certification (e.g., CIPS, CPSM) a plus. 10+ years of proven experience in procurement operations, including sourcing, contracting, and vendor management. Demonstrated success in driving cost savings through supplier negotiations, competitive sourcing, and spend analysis. Strong problem-solving and analytical skills with a track record of improving procurement workflows. High attention to detail and the ability to manage complex tasks independently. Excellent organizational, communication, and interpersonal skills, with experience working across global teams. Proficient in Microsoft Office Suite and enterprise procurement tools such as Workday, Oracle, SAP, or NetSuite. Experience with procurement platforms like Zip is highly desirable. Preferred Attributes Experience operating in a global or matrixed organization with US based leadership. Demonstrated ability to influence cross-functional stakeholders and support strategic procurement initiatives. Ability to develop category-specific strategies aimed at value creation and cost control. Comfortable working across time zones and adapting to changing priorities in a fast-paced environment.

Amazon s Offensive Content and Privacy (OCP) team s vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon s digital and device ecosystem. The OCP team is looking for an experienced Program Specialist who is passionate about delivering exceptional customer experiences, both proactively and reactively, to prevent and/or recover a suboptimal experience. On a regular basis, you ll collaborate with our Legal, Public Relations, Content, and Business teams for input solving customer issues both in direct customer interactions and continuous improvement projects. You will also be involved in sensitive and confidential Alexa cases. A successful candidate will be comfortable working on flexible processes with ambiguity in a fast paced environment. You will have experience managing challenging projects across various stakeholders to completion, including problem definition and solution ideation. This role requires a strong understanding of regulatory requirements, different needs of customers, excellent communication skills, and the ability to work collaboratively across departments including multiple business and tech teams. Efficiently manage incoming cases or service requests from internal or external stakeholders Participate in the assessment and triage of privacy-related incidents and concerns on a global scale Prioritize and categorize cases based on urgency and impact, adhering to established protocols and SLAs Use specialized tooling to review, assess, and flag content for policy violations to mitigate further exposure Use specific tooling to craft and implement business rules to prevent identified policy violating content Continually examining data to identify trends, improvement opportunities and Capture the lessons learnt Coordinate with stakeholders to assign tasks and ensure timely completion of checklist items Monitor progress on checklists and escalate issues as needed to ensure compliance deadlines are met Collaborate with cross-functional teams, including engineering, legal, and compliance, to resolve complex issues and ensure compliance with privacy and content standards. About the team Amazon s Offensive Content and Privacy (OCP) team s vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon s digital and device ecosystem. Bachelor s Degree and 3+ years of operations experience in a customer service environment; with success driving issue resolution, managing projects, and the ability to influence without direct authority Strong knowledge of regulatory requirements and industry best practices Ability to work independently, think critically and collaborate with cross-functional teams Proven ability to dig into the details of a system or process to solve customer problems A history of teamwork and willingness to roll up ones sleeves to get the job done. Strong interpersonal and communication skills, while working with varying audiences (for example, customers, support, technical engineers, developers, and executive level management) including the ability to lead difficult conversations Can adapt well to changing circumstances, direction, and strategy Ability to work flexible shifts including night shifts/weekends Proficiency in Lean and Six Sigma methodology application Experience working with Tableau/SQL Experience working in compliance, audit, or related field or experience working in a role requiring cross-functional collaboration in an escalated type of environment Excellent verbal and written communication, with the ability to tailor style for various audiences Proven experience dealing with ambiguity and ability to work autonomously High attention to detail and proven ability to manage multiple, competing priorities simultaneously and succeed in a fast-paced support environment

Amazon s Offensive Content and Privacy (OCP) team s vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon s digital and device ecosystem. The OCP team is looking for an experienced Program Specialist who is passionate about delivering exceptional customer experiences, both proactively and reactively, to prevent and/or recover a suboptimal experience. On a regular basis, you ll collaborate with our Legal, Public Relations, Content, and Business teams for input solving customer issues both in direct customer interactions and continuous improvement projects. You will also be involved in sensitive and confidential Alexa cases. A successful candidate will be comfortable working on flexible processes with ambiguity in a fast paced environment. You will have experience managing challenging projects across various stakeholders to completion, including problem definition and solution ideation. This role requires a strong understanding of regulatory requirements, different needs of customers, excellent communication skills, and the ability to work collaboratively across departments including multiple business and tech teams. Efficiently manage incoming cases or service requests from internal or external stakeholders Participate in the assessment and triage of privacy-related incidents and concerns on a global scale Prioritize and categorize cases based on urgency and impact, adhering to established protocols and SLAs Use specialized tooling to review, assess, and flag content for policy violations to mitigate further exposure Use specific tooling to craft and implement business rules to prevent identified policy violating content Continually examining data to identify trends, improvement opportunities and Capture the lessons learnt Coordinate with stakeholders to assign tasks and ensure timely completion of checklist items Monitor progress on checklists and escalate issues as needed to ensure compliance deadlines are met Collaborate with cross-functional teams, including engineering, legal, and compliance, to resolve complex issues and ensure compliance with privacy and content standards. About the team Amazon s Offensive Content and Privacy (OCP) team s vision is to protect our customers by identifying potential offensive content and privacy issues in Amazon s digital and device ecosystem. Bachelor s Degree and 3+ years of operations experience in a customer service environment; with success driving issue resolution, managing projects, and the ability to influence without direct authority Strong knowledge of regulatory requirements and industry best practices Ability to work independently, think critically and collaborate with cross-functional teams Proven ability to dig into the details of a system or process to solve customer problems A history of teamwork and willingness to roll up ones sleeves to get the job done. Strong interpersonal and communication skills, while working with varying audiences (for example, customers, support, technical engineers, developers, and executive level management) including the ability to lead difficult conversations Can adapt well to changing circumstances, direction, and strategy Ability to work flexible shifts including night shifts/weekends Proficiency in Lean and Six Sigma methodology application Experience working with Tableau/SQL Experience working in compliance, audit, or related field or experience working in a role requiring cross-functional collaboration in an escalated type of environment Excellent verbal and written communication, with the ability to tailor style for various audiences Proven experience dealing with ambiguity and ability to work autonomously High attention to detail and proven ability to manage multiple, competing priorities simultaneously and succeed in a fast-paced support environment

A Day in Your Life at MKS: As IT Support for Global Service Desk, you will partner with IT Shared Services to provide remote support for all IT requirements, incidents and queries. In this role, you will report to the Lead GSD. You Will Make an Impact By: Technical Support: Provide timely and effective technical support to global internal users, resolving hardware, software, and network issues. Ticket Management: Monitor and manage helpdesk tickets, ensuring all incidents and requests are logged, prioritized, and resolved within established timelines. User Training: Conduct training sessions and create documentation to help users understand and utilize IT systems effectively. System Monitoring: Continuously monitor IT systems and infrastructure to identify potential issues and ensure optimal performance. Escalation: Collaborate with other IT teams and escalate complex issues to specialized teams when necessary, ensuring a seamless resolution process. Customer Service: Maintain a high level of customer service by effectively communicating with users, understanding their needs, and providing solutions that meet or exceed their expectations. Skills You Bring: Level of Formal Education: Graduate with a Post Graduate Diploma in Computer Applications (PGDCA) or a Diploma in Computer Hardware and Software. Experience: A minimum of 3+ years of job-related work experience in IT support or helpdesk roles. Windows Operating System: Proven experience and proficiency in troubleshooting and managing Windows operating systems. Active Directory: Hands-on experience with Active Directory, including user management, group policies, and security settings. Ticketing System: Extensive experience with ticketing systems, ensuring efficient logging, prioritization, and resolution of IT issues. Technical Troubleshooting: Strong technical troubleshooting skills with the ability to diagnose and resolve hardware, software, and network problems. Customer Service: Excellent customer service skills, with the ability to communicate effectively and empathetically with users. Team Collaboration: Experience in collaborating with cross-functional teams to ensure seamless support and issue resolution. Documentation: Proficient in creating and maintaining clear, comprehensive documentation for processes and procedures. Communication Skills: Ability to clearly understand and convey technical information through reading, writing, and speaking, ensuring that both technical and non-technical users can accurately receive and comprehend the support provided. Preferred Skills: ITIL certification Microsoft Intune Service Now

Our Purpose Title and Summary Senior Software Engineer-2 Who is Mastercard? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data, and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. Overview The Builder Enablement Program are looking for experienced Kubernetes Platform Engineers to operate a new on-premises Kubernetes capability (using Openshift). Kubernetes will be rolled out globally across Mastercard and will be responsible for supporting tens of thousands of workloads. Skills to monitor, operate, investigate and improve the fully automated platform will be key. Role Working within a global team, the role will be responsible for implementing IT initiatives that supports and continually improves our operational efficiency, driving automation, improving cost effectiveness, and creating operational excellence. Will include championing technology innovation and change, working with innovation stakeholders across the business, creating a culture of collaboration. Requires previous experience of implementing Kubernetes within an organization, and to be proficient with infrastructure / platform automation, with the ability to evangelize these across the organization. Is primarily focused on services, ensuring we meet their SLAs and efficiency targets, providing support for solutions based upon principles of high-availability, agility, scale and efficiency. Requires working with: oAgile frameworks oInfrastructure As Code oInfrastructure and Network technologies. oOrchestration of build and deployment of containerized environments. oBuilding and maintaining virtualization automation, monitoring, and reporting tools. oTroubleshooting, resolving, and assisting in complex environmental issue resolution. oParticipation in automation initiatives driving change and efficiencies. oMentoring and sharing knowledge with other members of the team through retros, planning meetings and daily standups. All About You 3+ years experience with building and operating on-premises Kubernetes (ideally OpenShift). CKA, CKAD, or CKS certifications a plus. Solid infrastructure experience. Networking, storage, and compute (ideally VMWare). Demonstrated ability to organize, manage, plan and control several concurrent initiatives with conflicting needs. Track record of successful delivery in a large enterprise environment. Familiarity or working knowledge of public cloud patterns (AWS/EKS, Azure/AKS); container tools (Kubernetes, Docker); pipeline tools (Jenkins, Ansible, Terraform); ancillary (Artifactory, Hashicorp Vault); logging and monitoring (Loki, ELK, Prometheus, Kibana, Splunk, Dynatrace); scripting (Python, Bash, Go).

Job Description: Cash Application - Analyst About Us Othain Group is a global IT and BP Solutions and Services Company The Group s main focus is in the business process and technology management space, offering a broad portfolio of industry-specific services. With deep process knowledge and insights, with focused IT capabilities, targeted analytics and pragmatic reengineering the company delivers a comprehensive client solution. Othain group believes in delivering extra ordinary customer care and solutions to customers and clients. Each contact with the customer is seen as an opportunity to enhance relationship and create value for the customer. Job Location: Hyderabad (Work from office) Job Timing:- 5.30 PM to 2.30 AM IST Experience:- 2- 6 years Responsibilities: Reviews and approves entries, transactions, reconciliations, and/or reports. Ensures compliance to accounting and finance principles, policies, processes, controls, and contract documents. Processes and prepares most complex cash application transactions and related matters within the assigned functional group, provides the daily cash reconciliations to Treasury and Business units. Processes and prepares most complex transactions and invoicing with the assigned functional group, process or specific business unit. Trains and mentors new and/or more junior level employees. Manages Issue Resolution cases. Works on New Transitions. Helps with the Billing preparations on complex issues. Responsible for Maintaining various reports and ensure timely updates. Prepares/overviews process metrics and KPIs. Inculcates quality focus on all activities, continuous improvement and process improvement ideas. Conducts investigations and root cause analysis. Works across multiple processes as required, within the workgroup. Job Skills & Qualifications: Graduate/Post Graduate in Commerce/Finance With a minimum of 3+ years of working experience Cash Applications. Working Knowledge of ERP (Dynamics 365 ) will be an added advantage Knowledgeable in basic accounting. Computer skills and familiarity in Excel and MS application Good communication skills both written and verbal.

We are seeking a seasoned Data Test Engineer with expertise in designing and implementing robust data quality solutions for enterprise data systems. This is a development-focused role requiring a deep understanding of data engineering, data governance, and data cataloging. As a Data Test Engineer, you will be responsible for ensuring the accuracy, consistency, and reliability of data across platforms, empowering business teams with trusted insights. Key Responsibilities: Data Quality Frameworks and Implementation: Design, implement, and maintain data quality frameworks, standards, and best practices. Develop workflows for data profiling, validation, and cleansing to enhance data accuracy, consistency, and completeness. Leverage tools and technologies to automate data quality checks and streamline processes. Data Engineering for Quality Assurance: Collaborate with data engineering teams to design and implement ETL pipelines that embed data quality validations. Write efficient Python and SQL scripts for data quality checks and monitoring. Utilize data warehousing expertise to ensure robust data storage and access standards. Data Governance and Cataloging: Define and enforce data governance principles, policies, and quality rules. Implement and manage data cataloging tools to ensure data discoverability, lineage, and metadata management. Collaborate with stakeholders to establish data stewardship and ownership protocols. Collaboration and Issue Resolution: Work with cross-functional teams, including data scientists, analysts, and business users, to align data quality requirements with business needs. Investigate and resolve data anomalies, ensuring prompt resolution of quality issues. Provide technical guidance on best practices for data quality and governance. Monitoring and Reporting: Establish and monitor data quality metrics and KPIs to track improvements and identify potential issues. Deliver insights and recommendations through dashboards and reports, fostering a culture of data excellence. Required Skills & Qualifications: Technical Proficiency: Advanced expertise in Python and SQL for data manipulation, quality checks, and automation. Strong knowledge of data warehousing concepts, ETL processes, and data pipelines. Hands-on experience with data quality tools such as Informatica Data Quality (IDQ) , Ataccama , Trifacta , or similar platforms. Familiarity with data governance frameworks, metadata management, and cataloging tools (e.g., Alation , Collibra , or similar). Cloud and Big Data Knowledge: Experience with cloud platforms such as AWS , Azure , or GCP is preferred. Exposure to tools like Databricks , Snowflake , or BigQuery is an added advantage. Analytical and Problem-Solving Skills: Ability to troubleshoot data inconsistencies and anomalies using an analytical and systematic approach. Communication and Collaboration: Strong verbal and written communication skills to interact with technical and non-technical stakeholders. Demonstrated ability to work in cross-functional teams to achieve data quality objectives. Educational Qualifications: Bachelor s or Master s degree in Computer Science, Data Science, Information Technology, or a related field. Preferred Qualifications: Certifications in data quality tools, data governance, or cloud platforms. Familiarity with machine learning or AI-powered data quality solutions is a plus. Previous experience in a data-driven, fast-paced organization. Why Join Us? Work on cutting-edge data technologies and frameworks. Collaborate with a team of experts in an innovative and supportive environment. Competitive salary, comprehensive benefits, and opportunities for career growth. Be part of an organization that values data integrity and fosters a culture of excellence. As a Data Test Engineer , your contributions will directly impact the integrity and reliability of our data ecosystem, empowering data-driven decision-making across the organization. Join us in driving excellence in data quality and governance!

We are Allvue Systems, the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals. Working at Allvue Systems means working with pioneers in the fintech industry. Our efforts are powered by innovative thinking and a desire to build adaptable financial software solutions that help our clients achieve even more. With our common goals of growth and innovation, whether you re collaborating on a cutting-edge project or connecting over shared interests at an office happy hour, the passion is contagious. We want all of our team members to be open, accessible, curious and always learning. As a team, we take initiative, own outcomes, and have passion for what we do. With these pillars at the center of what we do, we strive for continuous improvement, excellent partnership and exceptional results. Come be a part of the team that s revolutionizing the alternative investment industry. Define your own future with Allvue Systems! Technical and Standard Practices Conduct intricate technical troubleshooting, identify root causes, and deliver solutions. Deliver exceptional support, demonstrating problem-solving skills, and ensuring excellent customer service. Regularly triage and swiftly resolve problems for clients. Proactively solve problems independently. Manage support tickets through the JIRA ticketing system, email, or phone submissions. Seek ways to enhance productivity and improve client satisfaction. Exhibit time-management and organizational skills to set reasonable deadlines for issue resolution. Demonstrate soft skills to communicate politely, professionally, and promptly with clients to explain complex issues and solutions. Collaborate with cross-functional team members (Development, Professional Services, Cloud Operations, Customer Success Managers, etc.) to enhance products and services. Customer Centric Experience/Relations Deliver top-notch customer experience and service. Proficiently handle multiple daily customer calls, including screen-shares for detailed troubleshooting of reported technical issues at a professional level. Demonstrate professional-level soft skills in communication with customers and internal staff. Take personal responsibility for customer satisfaction in resolving Production client concerns and issues. Team and Knowledge-Centric Collaboration Create and maintain professional-level internal and customer-facing knowledge articles. Proactively inform leadership to enhance the product, reduce ticket volume, and refine processes as needed. Provide mentorship and training for other Support team members from a technical and process perspective. Adopt a team-oriented approach to collaborate or assist colleagues within the company on technical matters, processes, or product enhancements. Embrace our companys Core Values (Be Open, Be Curious, Be Passionate, Own It) and Rally Cry (One Brand, One Strategy, One Foundation, One Culture). Proficiency in conducting in-depth analysis, complex technical troubleshooting, and issue resolution. Strong research skills to advance investigations through written knowledge articles, training videos, and hands-on testing. Effectively communicate problem concepts, replication steps, root cause analysis, and resolutions to both technical and non-technical audiences. Knowledge of Accounting and familiarity with Business Central NAV / CRM is a plus Understanding of Business Intelligence concepts Familiarity with JIRA ticketing systems. Proficient self-starter capable of working autonomously. Meticulous attention to detail, coupled with strong organizational and coordination abilities. Exceptional customer service expertise. Proficient in written communication and interpersonal interactions. Proficient in utilizing Confluence and Jira ticketing systems. Well-versed in Microsoft Office 365 operations. (Outlook, Teams, Excel, OneDrive, SharePoint, etc.) Experience using Slack or other message systems.

0px> In one sentence Manages and coordinates the diverse operation of the department/domain, ensuring that the daily operations are coordinated with vital resource and tools; Ensures that operational directives are carried out in full and to completion, and assures that the schedules, meetings and goals work in harmony towards customer happiness; Tracks and maintains the performance of vendors / external parties to uphold company interests. All you need is... Education: Graduate Experience: Minimum 5 years Skills: 1. Communication: Strong command of written and spoken communication.(Hindi ,Marathi, English) 2. Knowledge: Proficient in computer skills, including Excel and PowerPoint. Responsibilities: 1. Email Response: Handle and respond to security-related emails in a timely manner. 2. Work Plan Tracking: Track and update work plans to ensure all security tasks are completed as scheduled. 3. Budgeting and Invoicing Handling: Manage budgeting and invoicing processes for security operations. 4. Vendor Payment Follow-up: Follow up on payments with vendors to ensure timely transactions. 5. AMC Coordination: Coordinate Annual Maintenance Contracts (AMC) for security systems and equipment. 6. Report Maintenance: Maintain various types of security reports. 7. Fire Evacuation Drill Coordination: Organize and coordinate fire evacuation drills to ensure preparedness. 8. Security Incident Response: Manage and respond to security incidents promptly and effectively. 9. Security Training: Conduct security training sessions for staff. 10. Physical Security Audits: Perform physical security audits to ensure compliance and safety. 11. Compliance: Ensure adherence to security policies and regulations. 12. Technology Management: Oversee the management of security technologies. 13. Monitoring: Continuously monitor security systems and processes. What will your job look like? You will handle the work activities of a department / domain and suggests and/or implements changes that will make the output more effective. Collaborate closely with internal partners and external vendors, and supervises execution of activities Supervise and monitor vendor / supplier performance to improve results and uptime, minimize costs, and maintain high levels of customer happiness. You will support managers / employees in their day-to-day coordination and management of business operational activities and/or issue resolution Coordinate communication between internal units and external vendors / suppliers. You will process, approve and follow up on invoices, rate charges, payments, and other financial operations-related issues You will supervise and updates the relevant systems and business operations policies. You will ensure compliance with companys standards and procedures. You will maintain a high level of service to internal / external customers and ensure superb communication between partners. Who are we? Why you will love this job: You will have responsibility to Manages and coordinates the diverse operation of the departments. You will supervise the work activities of a department/ Supervises and monitors vendor as per Amdocs guidelines. You will work with relevant partners supervise and update the relevant systems and business operations policies. We are giving the opportunity to work with the industry s most sophisticated testing technologies and help customers shift into the new testing realities of the digital world! We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave!

Join our Team About this opportunity: We are seeking an experienced and highly skilled Backoffice RAN Engineer with deep expertise in Ericsson LTE/5G NSA & SA technologies. The successful candidate will be responsible for handling end-to-end tasks related to 5G and other emerging technologies in Managed Services Operations. This role requires a strong understanding of the latest mobile network architecture and the ability to drive and support technology tasks and deliveries effectively. What you will do: Manage operational issues from a process and tools perspective for 5G and new technologies. Provide technical troubleshooting and resolution of daily operational issues within the RAN network. Contribute to knowledge-sharing initiatives and other operational improvements in Managed Services Operations. Support the development of automation initiatives for 5G operations. Collaborate effectively with cross-functional teams, including IP, MPBN, TX, and CORE, to resolve network-related issues. Participate in knowledge transfer, documentation, and information-sharing processes. Coordinate with the Support team to resolve cases and perform root cause analysis (RCA). Flexibility to work in 24/7 planned shifts, including night shifts. Develop and maintain comprehensive documentation for network architecture, configurations, and troubleshooting procedures. Prepare, collect, and validate scripts and configurations, ensuring accuracy before execution in support of planned activities. The skills you bring: Education: Engineering Degree (preferred) Experience: 5 to 10 years in RAN Engineering with a focus on LTE and 5G technologies. Core Competencies: o Strong understanding of LTE, NSA, and SA architectures in RAN services. o Hands-on experience with Ericsson RAN equipment (eNodeB/RNC) for operations, troubleshooting, fault rectification, and solution support for UMTS, LTE/5G SA/NSA networks. o Expertise in 4G/5G KPIs and performance monitoring metrics (throughput, latency, call drop rates). o Experience in protocol-level knowledge, including E2E call flow and CTR trace analysis. o Proficient in using trace analysis tools like LogTool, Wireshark, etc. o Strong understanding of the end-to-end connectivity of telecom nodes. o Proven experience in RCA analysis and issue resolution with effective final solutions. o Knowledge and experience with 3GPP, IETF, and other related specifications/standards. o Familiarity with Cloud RAN fundamentals and understanding 5G use cases. o Practical experience with Ericsson Indoor Radio Units (IRU) and DOT. o Ability to troubleshoot customer complaints and network-related issues. o Strong skills in performing routine maintenance, configuration changes, software upgrades, and network expansions of RAN systems. o Understanding of trouble ticket and change request (CR) processes. Why join Ericsson? What happens once you apply? Primary country and city: India (IN) || Noida Req ID: 767987

About Us Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent. Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2s list of 100 fastest-growing software companies. Position Overview: As a Mid-Market Customer Success Manager at Goldcast, you will be a key driver of customer satisfaction and success, working closely with a diverse set of mid-market customers. Your focus will be to guide customers through the full lifecycle, ensuring they maximize the value they derive from Goldcast s event technology. You ll work to expand product adoption, drive customer retention, and ensure that the customer s event strategy aligns with their business goals. You will be the voice of the customer within Goldcast, and the go-to partner for customers looking to scale their event programs. What You ll Do: Own Customer Success: Manage a portfolio of mid-market customer accounts, proactively guiding customers through onboarding, product adoption, and ongoing support to ensure they maximize the platform s value. Drive Engagement & Growth: Assist customers in optimizing their event strategies by providing tailored recommendations for driving attendee engagement, lead generation, and ROI. Identify upsell and cross-sell opportunities, contributing to expansion within existing accounts. Independently Execute Meaningful Customer Touchpoints: you will run meaningful engagements such as executive business reviews, strategic conversations, and product-driven analyses of customer adoption and usage. You should feel confident, excited and prepared to run these meetings independently, with executive presence and in a confident demeanor. Cross-Functional Collaboration: Work alongside Sales, Marketing, and Product teams to ensure a seamless customer experience. Provide feedback to product teams to help inform feature development and continuous improvement of the Goldcast platform. Customer Advocacy: Build strong relationships with key decision-makers and end-users to understand their event goals and advocate for their needs within the organization. Problem Solving & Issue Resolution: Act swiftly and strategically to resolve customer challenges, ensuring their success on the platform while working collaboratively with internal teams to de-escalate complex situations. Post-Implementation Enablement: Lead customer product adoption, including educational sessions, training, and best practice sharing, to empower customers to get the most out of Goldcast s features. Monitor Account Health: Track key health indicators (adoption, usage, engagement) and work proactively with customers to prevent churn and ensure ongoing value realization. Forecasting & Reporting: Provide regular reports and forecasts regarding customer health, expansion opportunities, and potential risks within your portfolio. Collaborate with leadership to track progress against account goals. Team Collaboration & Knowledge Sharing: Share best practices with the Customer Success team and contribute to the continuous development of Goldcast s customer success strategy. Who you are: Experience in Customer Success/Account Management: 4+ years of experience in a customer-facing role, ideally within SaaS or event technology industries. Experience managing a mid-market portfolio with a focus on customer retention and growth. Proven Track Record in Account Growth: Experience driving expansion within customer accounts, with measurable results (e.g., increasing adoption, adding new product lines, etc.). You will work in partnership with an Account Manager to funnel qualified leads, activate renewal process (led by AM) and create strategic growth plans for accounts. Customer-Focused Mindset: A strong advocate for customers with the ability to understand their business needs and align solutions with their event objectives. Strong Communication Skills: Excellent interpersonal and communication skills, able to build relationships with both technical and non-technical stakeholders. You can engage with decision-makers while ensuring clear communication with end-users. Problem-Solving and Solution-Oriented: Ability to think critically and resolve challenges in real-time, balancing customer needs with company capabilities. Experience with Event Technology or SaaS Platforms: Familiarity with digital event platforms, virtual and hybrid events, or similar SaaS tools, including understanding attendee engagement, content creation, lead generation, and ROI measurement. Growth-Oriented: Proven ability to identify upsell opportunities and take a proactive approach to drive customer success and account growth. Self-Motivated and Independent: Capable of taking full ownership of your portfolio, with a demonstrated ability to work autonomously and manage multiple accounts simultaneously. Cross-Functional Teamwork: Strong ability to collaborate with Sales, Marketing, and Product teams to ensure alignment and a seamless experience for the customer. Tech-Savvy & Agile Learner: Comfortable learning new technologies, staying updated on product features, and understanding evolving event trends to better serve customers. Key Competencies: Customer Relationship Management: Ability to build strong, lasting relationships with mid-market customers, fostering trust and advocacy. Strategic Account Management: Skilled in identifying customer goals, aligning strategies, and driving adoption to ensure long-term success. Proactive Problem-Solving: Able to anticipate challenges, address concerns swiftly, and offer innovative solutions to enhance customer experience. Data-Driven Decision-Making: Ability to analyze customer engagement metrics, identify trends, and drive data-backed recommendations for success. Effective Communication: Strong verbal and written communication skills to engage with both executive stakeholders and end users, ensuring clarity and alignment. Negotiation & Influence: Comfortable with discussing value, upselling opportunities, and renewal negotiations in collaboration with the Account Management team. Technical Aptitude: Quick learner with the ability to grasp and explain complex event technology concepts to non-technical users. Project & Time Management: Ability to prioritize multiple accounts, manage customer needs efficiently, and meet deadlines in a fast-paced environment. Collaboration & Cross-Functional Coordination: Skilled at working closely with Sales, Product, and Marketing teams to ensure a seamless customer experience. Empathy & Customer-Centric Mindset: Passionate about understanding customer needs an Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development. The salary range for this role is INR INR 15,00,000 to INR 25,00,000 plus bonus, with flexibility based on the candidates qualifications and experience. Additionally, we provide a comprehensive benefits package. Goldcast.io is an equal opportunity employer and values diversity within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Us Goldcast is an AI-powered B2B Video Campaign Platform that transforms marketing by putting video and events at the heart of the customer journey. Thousands of enterprise B2B marketers, from companies like 6Sense, LG, Zuora, and Mailchimp, leverage Goldcast to more effectively get in front of their audience, repurpose and create engaging and consumable video content, and capitalize on brand authority and intent. Goldcast was founded in mid-2020 at Harvard Business School. Since then, we have raised over $40mn, built a bi-continental team of excellent teammates, and are one of the market leaders in the enterprise digital events space. We count 400 great B2B firms as customers and were recently featured in G2s list of 100 fastest-growing software companies. Position Overview: As a Mid-Market Customer Success Manager at Goldcast, you will be a key driver of customer satisfaction and success, working closely with a diverse set of mid-market customers. Your focus will be to guide customers through the full lifecycle, ensuring they maximize the value they derive from Goldcast s event technology. You ll work to expand product adoption, drive customer retention, and ensure that the customer s event strategy aligns with their business goals. You will be the voice of the customer within Goldcast, and the go-to partner for customers looking to scale their event programs. What You ll Do: Own Customer Success: Manage a portfolio of mid-market customer accounts, proactively guiding customers through onboarding, product adoption, and ongoing support to ensure they maximize the platform s value. Drive Engagement & Growth: Assist customers in optimizing their event strategies by providing tailored recommendations for driving attendee engagement, lead generation, and ROI. Identify upsell and cross-sell opportunities, contributing to expansion within existing accounts. Independently Execute Meaningful Customer Touchpoints: you will run meaningful engagements such as executive business reviews, strategic conversations, and product-driven analyses of customer adoption and usage. You should feel confident, excited and prepared to run these meetings independently, with executive presence and in a confident demeanor. Cross-Functional Collaboration: Work alongside Sales, Marketing, and Product teams to ensure a seamless customer experience. Provide feedback to product teams to help inform feature development and continuous improvement of the Goldcast platform. Customer Advocacy: Build strong relationships with key decision-makers and end-users to understand their event goals and advocate for their needs within the organization. Problem Solving & Issue Resolution: Act swiftly and strategically to resolve customer challenges, ensuring their success on the platform while working collaboratively with internal teams to de-escalate complex situations. Post-Implementation Enablement: Lead customer product adoption, including educational sessions, training, and best practice sharing, to empower customers to get the most out of Goldcast s features. Monitor Account Health: Track key health indicators (adoption, usage, engagement) and work proactively with customers to prevent churn and ensure ongoing value realization. Forecasting & Reporting: Provide regular reports and forecasts regarding customer health, expansion opportunities, and potential risks within your portfolio. Collaborate with leadership to track progress against account goals. Team Collaboration & Knowledge Sharing: Share best practices with the Customer Success team and contribute to the continuous development of Goldcast s customer success strategy. Who you are: Experience in Customer Success/Account Management: 4+ years of experience in a customer-facing role, ideally within SaaS or event technology industries. Experience managing a mid-market portfolio with a focus on customer retention and growth. Proven Track Record in Account Growth: Experience driving expansion within customer accounts, with measurable results (e.g., increasing adoption, adding new product lines, etc.). You will work in partnership with an Account Manager to funnel qualified leads, activate renewal process (led by AM) and create strategic growth plans for accounts. Customer-Focused Mindset: A strong advocate for customers with the ability to understand their business needs and align solutions with their event objectives. Strong Communication Skills: Excellent interpersonal and communication skills, able to build relationships with both technical and non-technical stakeholders. You can engage with decision-makers while ensuring clear communication with end-users. Problem-Solving and Solution-Oriented: Ability to think critically and resolve challenges in real-time, balancing customer needs with company capabilities. Experience with Event Technology or SaaS Platforms: Familiarity with digital event platforms, virtual and hybrid events, or similar SaaS tools, including understanding attendee engagement, content creation, lead generation, and ROI measurement. Growth-Oriented: Proven ability to identify upsell opportunities and take a proactive approach to drive customer success and account growth. Self-Motivated and Independent: Capable of taking full ownership of your portfolio, with a demonstrated ability to work autonomously and manage multiple accounts simultaneously. Cross-Functional Teamwork: Strong ability to collaborate with Sales, Marketing, and Product teams to ensure alignment and a seamless experience for the customer. Tech-Savvy & Agile Learner: Comfortable learning new technologies, staying updated on product features, and understanding evolving event trends to better serve customers. Key Competencies: Customer Relationship Management: Ability to build strong, lasting relationships with mid-market customers, fostering trust and advocacy. Strategic Account Management: Skilled in identifying customer goals, aligning strategies, and driving adoption to ensure long-term success. Proactive Problem-Solving: Able to anticipate challenges, address concerns swiftly, and offer innovative solutions to enhance customer experience. Data-Driven Decision-Making: Ability to analyze customer engagement metrics, identify trends, and drive data-backed recommendations for success. Effective Communication: Strong verbal and written communication skills to engage with both executive stakeholders and end users, ensuring clarity and alignment. Negotiation & Influence: Comfortable with discussing value, upselling opportunities, and renewal negotiations in collaboration with the Account Management team. Technical Aptitude: Quick learner with the ability to grasp and explain complex event technology concepts to non-technical users. Project & Time Management: Ability to prioritize multiple accounts, manage customer needs efficiently, and meet deadlines in a fast-paced environment. Collaboration & Cross-Functional Coordination: Skilled at working closely with Sales, Product, and Marketing teams to ensure a seamless customer experience. Empathy & Customer-Centric Mindset: Passionate about understanding customer needs an Goldcast.io offers a competitive salary, benefits package, and opportunities for professional growth and development. The salary range for this role is INR INR 15,00,000 to INR 25,00,000 plus bonus, with flexibility based on the candidates qualifications and experience. Additionally, we provide a comprehensive benefits package.

Senior Software Engineer-2 ? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data, and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. Overview The Builder Enablement Program are looking for experienced Kubernetes Platform Engineers to operate a new on-premises Kubernetes capability (using Openshift). Kubernetes will be rolled out globally across Mastercard and will be responsible for supporting tens of thousands of workloads. Skills to monitor, operate, investigate and improve the fully automated platform will be key. Role Working within a global team, the role will be responsible for implementing IT initiatives that supports and continually improves our operational efficiency, driving automation, improving cost effectiveness, and creating operational excellence. Will include championing technology innovation and change, working with innovation stakeholders across the business, creating a culture of collaboration. Requires previous experience of implementing Kubernetes within an organization, and to be proficient with infrastructure / platform automation, with the ability to evangelize these across the organization. Is primarily focused on services, ensuring we meet their SLAs and efficiency targets, providing support for solutions based upon principles of high-availability, agility, scale and efficiency. Requires working with: oAgile frameworks oInfrastructure As Code oInfrastructure and Network technologies. oOrchestration of build and deployment of containerized environments. oBuilding and maintaining virtualization automation, monitoring, and reporting tools. oTroubleshooting, resolving, and assisting in complex environmental issue resolution. oParticipation in automation initiatives driving change and efficiencies. oMentoring and sharing knowledge with other members of the team through retros, planning meetings and daily standups. All About You 3+ years experience with building and operating on-premises Kubernetes (ideally OpenShift). CKA, CKAD, or CKS certifications a plus. Solid infrastructure experience. Networking, storage, and compute (ideally VMWare). Demonstrated ability to organize, manage, plan and control several concurrent initiatives with conflicting needs. Track record of successful delivery in a large enterprise environment. Familiarity or working knowledge of public cloud patterns (AWS/EKS, Azure/AKS); container tools (Kubernetes, Docker); pipeline tools (Jenkins, Ansible, Terraform); ancillary (Artifactory, Hashicorp Vault); logging and monitoring (Loki, ELK, Prometheus, Kibana, Splunk, Dynatrace); scripting (Python, Bash, Go).

Job Description: Essential Job Functions: Support architecture projects and initiatives under the guidance of senior architects. Collaborate with solution architects to deliver technical solutions that meet project requirements. Assist in implementing architectural standards and guidelines. Participate in technology evaluations and make recommendations. Learn and develop architectural skills with guidance from senior team members. Participate in problem-solving and issue resolution. Work effectively in a team, contributing to project success. Maintain clear and effective communication with team members and stakeholders. Basic Qualifications: Bachelors degree in a relevant field or equivalent combination of education and experience Typically, 6+ years of relevant work experience in industry, with a minimum of 2+ years in a similar role years of experience in solution architecture or a related field Strong problem-solving and team lead skills Effective communication and collaboration abilities Prior experience working with cross-functional teams on cloud projects Successful involvement in cloud solution implementation projects Continuous learner that stays abreast with industry and technology Other Qualifications: Advanced degree in a relevant field a plus Relevant certifications (e. g. , TOGAF, AWS Certified Solutions Architect) Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .

Step into a pivotal role where precision meets strategy. As a Trading Services Associate, youll be at the heart of our trading operations, ensuring seamless transaction management. Elevate your career by contributing to innovative processes and strategic initiatives. Job Summary As a Trading Services Associate within the Trading Operations Team, you will ensure accurate transaction capture and reconciliation. You will collaborate with various teams to support efficient trading activities and maintain robust controls. Your role will involve strategic contributions to process improvements and business architecture evolution. Job Responsibilities Accurately capture all transactions in Risk Management Systems Complete intraday/end-of-day processes and reconciliation checks Collaborate with Operations and infrastructure groups for a unified approach Ensure diligent performance and timely completion of controls Communicate clearly with support teams for efficient query resolution Participate in strategic initiatives and process improvements Build understanding of trading structures from financial and operational perspectives Support book management and new trading activity processing Facilitate issue resolution across teams Maintain compliance with regulatory reporting requirements Contribute to team goals and objectives Required qualifications, capabilities, and skills Understand derivatives and hedging products Knowledge of front-to-back Operations processes Recognize impact on infrastructure groups Communicate clearly and collaboratively Pay attention to detail and take ownership Work effectively in a dynamic environment Possess strong analytical and numerical skills Preferred qualifications, capabilities, and skills Solve problems with control and project management skills Excel in technical skills, especially in Excel (VBA is a plus) Adapt to changing environments and pressures Collaborate effectively within a team Challenge and explain processes as needed Contribute to strategic initiatives Enhance business architecture through innovative solutions

We are seeking a highly skilled 8-10 yrs Experienced SAP EWM Public Cloud / S4 HANA Migration Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Extended Warehouse Management (EWM) solutions in SAP s Public Cloud / S4HANA environment , primarily SAP S/4HANA Cloud . You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP Extended Warehouse Management (EWM) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP EWM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP EWM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP EWM and other SAP Cloud modules such as SAP Extended Warehouse Management (EWM), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP EWM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP EWM implementations in a cloud environment. Total Experience Expected: 08-10 years Location: Noida /Bengaluru