692 Issue Resolution Jobs - Page 15

Job Description: Key Account Manager Location: Noida, Uttar Pradesh, IND Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it s in our differences that we empower the way the world learns. About the Role: The Key Account Manager (KAM) is responsible for managing and growing relationships with the companys top-tier accounts. This role focuses on acquiring new business, expanding existing partnerships, and ensuring customer satisfaction at the highest level. The KAM is fully dedicated to managing strategic accounts. The Key Account Manager (KAM) will play a crucial role in driving business growth by managing and expanding relationships with top-tier accounts. This role is essential for ensuring customer satisfaction, acquiring new business, and supporting the companys overall sales and business objectives. How will you make an impact? Strategic Account Management : Build and maintain strong, long-term relationships with Tier 1 customers. Gain a deep understanding of their needs, goals, and challenges to offer customized solutions. Identify opportunities to cross-sell or upsell additional products and services, such as digital eBooks and print solutions. Serve as the primary point of contact for assigned accounts, ensuring clear communication and prompt issue resolution. Oversee smooth onboarding processes and drive high customer retention. New Business Development : Identify and target prospective high-value customers within the assigned region or segment. Develop and execute strategies to win new business from strategic accounts. Work closely with the marketing team to leverage leads and convert them into new opportunities. Reporting and Analytics : Provide regular updates to the National Sales Head on account performance in CRM system, pipeline progress, and key metrics. Analyze customer data to identify trends, opportunities, and risks. Market Insights : Share market, competitor insights with sales, product and marketing teams regularly What We Look For Bachelors degree in business administration, marketing, or a related field Minimum of 10 years of work experience in account management or sales, with a proven track record of managing and growing key accounts Strong relationship-building and communication skills. Ability to understand customer needs and provide tailored solutions. Excellent negotiation and problem-solving skills. Proficiency in CRM systems and sales management software. High attention to detail and accuracy. Ability to build long-term relationships with the clients Ability to adapt to changing industry trends and regional demands Use of AI to enhance productivity. About Wiley: Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the worlds most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform todays biggest obstacles into tomorrows brightest opportunities. With over 200 years of experience in publishing, we continue to evolve knowledge seekers steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individuals status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. for assistance. We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-RB1

GROWING WHAT MATTERS STARTS WITH YOU As the world s only major agriscience company completely dedicated to agriculture, we re building a culture that stays curious, thinks differently, acts boldly, and takes a stand on what s right for our customers, our co-workers, our partners and our planet. We know we ve got big challenges to solve - we hope youll be part of the solution. Working at Corteva connects you with more than 20,000 colleagues united by a shared vision to grow what matters. We offer career opportunities across more than 140 world-class R&D facilities and in more than 130 countries. We re hiring for Specialist to join our Procurement team! Learn how you can be our voice in the conversation about the future of agriculture. You Will Be Part of Growing Team Procurement is a Global team tasked with supporting p rocurement processing requests for a certain commodity/commodity across various regions. Our team is comprised of members supporting and providing support to the buyers and business across from various regions. The role will be performed within the frame of Corteva s Brand values: Job responsibilities The Vendor Master Processor is responsible for managing and maintaining the vendor master data within the organization s systems. This role ensures accuracy, completeness, and compliance of vendor information, which is critical for efficient Procurement and Payment processes. The Vendor Master Processor collaborates with various departments to onboard new vendors, update existing vendor records, and resolve any discrepancies or issues related to vendor data. Vendor Onboarding: Process new vendor requests by gathering necessary documentation, verifying vendor information, and entering data into the system. Vendor Updates: Maintain and update vendor records as per the requests received to regular reflect changes in vendor details such as contact information, banking details, tax identification numbers, etc. Data Accuracy: Ensure accuracy and completeness of vendor data by performing validation checks. Compliance: Adhere to regulatory requirements and internal policies governing vendor data management. Issue Resolution: Investigate and resolve any discrepancies or issues related to vendor data, collaborating with relevant stakeholders such as Procurement, Finance, etc. Process Improvement: Identify opportunities to streamline and optimize vendor master data processes to enhance efficiency and accuracy. Training and Documentation: Develop and maintain documentation, guidelines, and training materials for vendor master data processes to ensure consistency and compliance across the organization. Location: Corteva Global Service Center, Hyderabad, India To Grow What Matters, You Will Need: Bachelor s degree, Finance, Accounting, or related field preferred. Experience: 2+ years of experience in vendor management, data management, or related roles preferred. Analytical Skills: Strong attention to detail and analytical skills to ensure accuracy and identify discrepancies. Communication: Excellent communication and interpersonal skills to collaborate effectively with internal and external stakeholders. Organizational Skills: Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment. Technology Proficiency: Proficient in using ERP systems, Microsoft Excel, and other relevant software for data entry and analysis. Compliance Knowledge: Familiarity with regulatory requirements and best practices related to vendor management and data privacy. SKILLS FOR SUCCESS: Excellent Oral & Written Communication Skills Good Interpersonal Skills. Should possess customer Services mindset and behavior. Quality oriented Good Analytics Skills Excellent problem-solving techniques and decision-making skills Should have ability to do multitasking. Good working knowledge in MS Office applications Should be Willing to work in US Shift Timings. Self-driven, results oriented with positive attitude towards changes and new challenges. Inquisitive and zest to learn and shoulder responsibilities. Able to work in multi-cultural environment. Who Are We Looking For? Curious, bold thinkers who want to grow their careers and be part of a winning team Market shaping individuals who want to transform the agriculture industry to meet the world s growing need for food Collaborators who thrive in a diverse, inclusive work environment Innovators who bring initiative and fresh ideas that drive our business into the future and make us an industry leader GROWING WHAT MATTERS STARTS WITH YOU WHAT CAN WE OFFER TO HELP YOU GROW? Opportunity to be part of a global industry leader working to discover solutions to the most pressing agricultural challenges of our time Challenging work assignments that grow your skills, capabilities and experiences Diverse, inclusive work environment where employees bring their whole selves to work and feel heard, valued and empowered Dedicated and customized resources to help grow your professional skills, industry expertise and personal perspectives. Opportunity to strengthen your professional network through valuable relationships. Support for the health and well-being of every employee by offering world-class benefits, meaningful work and competitive salary Performance driven culture with a strong focus on speed, accountability and agility

Description of Job Role and Responsibilities: Serves as customer facing technical resource. Responsible for trouble shooting, service, installation, start-up and commissioning of Munters dehumidification systems and other Munters products that you are assigned. Identifies customer problems and coordinates appropriate corrective action. Identifies and minimizes potential risks. Collects detailed information, performs thorough analysis and relies on experience and judgment to determine the most effective method of resolution. Collaboration with Munters sales engineers and other senior staff as needed to understand the customer s case better and to provide effective end user support and issue resolution. Generate enquiries for spare parts, AMC and upgrades. Prioritizes and implements approved DH system modifications. May serve as a project team member on project implementations. May supervise and train less experienced staff or project team. Prepares activity reports (MIS) on daily service activities. Creates formal documentation (can include system configuration documentation, test documentation, and support documentation). Very Important: Provides pre-commissioning check-lists to customers. Ensuring that conditions in the checklist are met before travelling to site. Prepares a daily activity report at site ( listing activities carried out each day) at site, signed by a senior / authorised customer representative at site. Promote knowledge transfer to Munters colleagues at official meetings to influence positive change and strengthen the teams performance Stay abreast (through self-initiated learning) of the latest technology trends in the industry, while Company will provide training as necessary for Munters products and service routines. Understand and comply with established guidelines that ensure a safe and healthy work environment Coordinates closely and in confidence with company staff & our business partners (could be a sub-contracted supplier or labour contractor for example) to provide exemplary service to customers. Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively Work with the engineering team to ensure customer project requirements are met. Maintaining records of customer communications and contact information as required Thorough knowledge of service equipment & tools, price-lists and price calculations. Maintain knowledge of competitor products and identify and report intelligence on competitor pricing or marketing strategies Submit a variety of Service job reports as required, including activity, closings, follow-up, and adherence to goals Submit quarterly customer visit plans; schedule client meetings and action plans for follow-up Experience and Skills required: 1) Previous work experience in maintenance of Dehumidifier machines 2) Good understanding of the psychometrics 3) Fair knowledge of HVAC low side work & controls Key Personal Skills: Good analytical skills Customer Service Skills Team work skills Key Competencies: Knowledge and interpretation of wiring diagrams Working knowledge of MS Word & MS Excel Language Skills required: English (Both Speak & Write) Hindi (Speak) Academic Background: Diploma / B.E. in Mechanical / Electrical Engineering Number of years of Professional Experience required: 3 to 7 Years

Trivandrum / Kochi / Remote May 29, 2025 Business Analyst (7-10 Years) - InApp Business Analyst (7-10 Years) Project Location(s): Kochi / Trivandrum / Remote Experience: 7-10 years Key Responsibilities: Collaborate with stakeholders to gather, document, and validate business requirements. Analyze current business processes and identify opportunities for improvement. Develop functional specifications, user stories, process flow diagrams, and other documentation. Act as a liaison between business units and technical teams to ensure solutions meet business needs. Support testing activities including test case creation, UAT coordination, and issue resolution. Assist in project planning, prioritization, and implementation of new systems or process enhancements. Stay updated on industry trends, best practices, and emerging technologies. Preferred Skills: An understanding of Project Management methodologies. Project Management Qualification (PRINCE / SIX SIGMA or equivalent) Web based software industry experience preferred, with exposure to transportation and/or logistics domain recommended.

We are seeking a highly skilled 8-10 yrs Experienced SAP EWM Public Cloud / S4 HANA Migration Consultant to join our team. In this role, you will be responsible for implementing, configuring, and supporting SAP Extended Warehouse Management (EWM) solutions in SAP s Public Cloud / S4HANA environment , primarily SAP S/4HANA Cloud . You will work closely with clients to understand their business processes, provide tailored solutions, and ensure seamless integration with other SAP Cloud modules. Job responsibilities Implementation & Configuration : Lead the design, configuration, and deployment of SAP Extended Warehouse Management (EWM) modules in SAP S/4HANA Cloud. Client Consultation : Work directly with clients to gather requirements, analyze business processes, and deliver customized SAP EWM solutions that optimize sales, order processing, and distribution workflows. Business Process Analysis : Analyze and understand clients sales and distribution processes and propose solutions leveraging SAP EWM best practices and SAP Cloud capabilities. Cloud Integration : Ensure effective integration between SAP EWM and other SAP Cloud modules such as SAP Extended Warehouse Management (EWM), SAP FICO (Finance), SAP PP (Production Planning), and third-party applications. Testing & Quality Assurance : Support system testing, user acceptance testing (UAT), and troubleshooting during implementation to ensure that the solution meets business requirements. Training & Support : Provide end-user training and deliver post-implementation support, including troubleshooting and issue resolution. Continuous Improvement : Continuously optimize and enhance the SAP EWM solution to meet evolving business needs and industry trends. Documentation & Knowledge Transfer : Create and maintain documentation for configurations, processes, and custom developments for future reference and client knowledge transfer. Collaboration : Work closely with other consultants, developers, and project teams to deliver integrated solutions on time and within budget. Project Management Support : Assist project managers in defining scope, timelines, and deliverables for SAP EWM implementations in a cloud environment. Total Experience Expected: 08-10 years Location: Noida /Bengaluru B.Tech/MBA Finance/CA

Summary We are looking for the Experienced Contracted ASP.Net Developers, who will be involved in all stages of the product development and deployment cycle, including: designing, planning, prototyping, executing, shipping and iterating on products for our clients. The majority of your time will be split between refactoring a monolithic back-end into fine-grained services and new feature design and development, but youll also be expected to lead your peers by example and mentor more junior engineers joining the team. Your domain expertise and computer science instincts will help to solve a range of problems facing individual modules and multi-system integrations, and your skill in schema design and query optimization will help ensure our products continue to make an impact at scale. What youll do Own and execute on technical roadmap to towards fine-grained, service-oriented platform architecture and the modernization of legacy C#/ASP.NET client applications Work cross-functionally with different roles and teams, including product and other engineering teams, to define refine needs and design technical solutions. Serve as senior member of the team for other engineers, breaking down work, and guiding implementation. Implement and advocate for engineering best practices, helping to level up the engineers both inside and outside your team. Collaborate successfully with other members of a global engineering team. Practice sustainable incident response and blameless postmortems. What you have Bachelors degree in computer science, information systems/IT or engineering. 5+ or more years of professional experience building software solutions in C#/ASP.NET 2+ years production experience building and maintaining infrastructure in Azure. Proficient in designing systems at scale and relational database schema design. Strong networking knowledge of TCP/IP. Must be comfortable working with critical and sensitive systems, with a sense of urgency appropriate to the responsibilities. Experience with . NET/Frontend Unit/Integration/Load Testing Frameworks. Extensive experience designing secure, scalable, and highly available web applications and services. Ability to make thoughtful trade offs between different technologies and architectural patterns. Excellent communication skills and ability to work effectively with engineers, product managers, and business stakeholders. Proficient in effective troubleshooting and issue resolution techniques. Experience mentoring engineers and leading code reviews.

Job Overview Cuelinks is seeking a highly motivated and experienced Affiliate Manager to join our team. This senior role requires a strategic mindset and a strong focus on driving revenue growth. The Affiliate Manager will manage key publisher relationships, lead a team, and develop strategies to meet and exceed revenue targets. This position also involves attending industry events and resolving complex issues to ensure smooth operations and sustained growth. Key Responsibilities 1. Revenue Growth Demonstrate a strong revenue-closing attitude with a relentless focus on increasing company revenue. Develop and implement strategies to maximize revenue, especially during key sales periods. Continuously analyze performance metrics to identify growth opportunities and areas for improvement. 2. Publisher Management Manage and nurture relationships with dedicated publishers to consistently increase their account revenue. Meet and exceed revenue targets by crafting tailored strategies for each publisher. Attend quarterly in-person meetings with publishers to strengthen relationships and drive revenue growth. 3. Team Leadership Lead and mentor a team of 4-5 members, providing guidance and support to achieve targets. Foster a collaborative and results-driven team environment that encourages professional development and excellence. Monitor team performance and implement corrective measures as needed to meet objectives. 4. Industry Engagement Attend conferences and summits, both within and outside India, to expand the publisher base and identify new opportunities. Represent Cuelinks at industry events, building relationships with potential partners and staying informed about the latest trends. 5. Issue Resolution Collaborate with internal teams, including Finance and Tech, to resolve complex publisher issues, such as pending payments or technical concerns. Ensure timely and effective resolutions to maintain strong publisher relationships and operational efficiency. 6. Strategic Planning Develop and execute revenue-generating strategies, particularly during high-traffic periods like sales events. Work closely with cross-functional teams to align strategies and ensure seamless execution. Qualifications Proven experience in affiliate marketing, digital marketing, or a related field, with a strong track record of driving revenue growth. Demonstrated ability to manage and grow publisher relationships. Strong leadership skills, including experience managing and mentoring teams. Excellent communication, negotiation, and interpersonal skills. Willingness to travel for meetings, conferences, and summits as required. Strong analytical skills and the ability to interpret data for informed decision-making. Preferred Qualifications 3+ years of experience in affiliate marketing. Experience managing large-scale affiliate programs or partnerships. In-depth knowledge of affiliate marketing platforms, tools, and best practices. Proven ability to develop and execute successful revenue strategies.

Senior Kubernetes Platform Automation SRE Engineer ? Mastercard is a global technology company in the payments sector. We power payments and provide products and services for individuals and industries all around the world. Our people, technology, data, and brand provide the capabilities that drive our success. We believe in connecting people to priceless possibilities. As a company, we know that our success is driven by the skills, experience, integrity, and mindset of the talent we hire. By building an inclusive, world-class culture, our employees have once-in-a-career opportunities to be a part of teams that have a greater impact on our community and our world. We invite you to join our team to find out how you too can start something priceless. Overview The Builder Enablement Program are looking for experienced Kubernetes Platform Engineers to operate a new on-premises Kubernetes capability (using Openshift). Kubernetes will be rolled out globally across Mastercard and will be responsible for supporting tens of thousands of workloads. Skills to monitor, operate, investigate and improve the fully automated platform will be key. Role Working within a global team, the role will be responsible for implementing IT initiatives that supports and continually improves our operational efficiency, driving automation, improving cost effectiveness, and creating operational excellence. Will include championing technology innovation and change, working with innovation stakeholders across the business, creating a culture of collaboration. Requires previous experience of implementing Kubernetes within an organization, and to be proficient with infrastructure / platform automation, with the ability to evangelize these across the organization. Is primarily focused on services, ensuring we meet their SLAs and efficiency targets, providing support for solutions based upon principles of high-availability, agility, scale and efficiency. Requires working with: oAgile frameworks oInfrastructure As Code oInfrastructure and Network technologies. oOrchestration of build and deployment of containerized environments. oBuilding and maintaining virtualization automation, monitoring, and reporting tools. oTroubleshooting, resolving, and assisting in complex environmental issue resolution. oParticipation in automation initiatives driving change and efficiencies. oMentoring and sharing knowledge with other members of the team through retros, planning meetings and daily standups. All About You 3+ years experience with building and operating on-premises Kubernetes (ideally OpenShift). CKA, CKAD, or CKS certifications a plus. Solid infrastructure experience. Networking, storage, and compute (ideally VMWare). Demonstrated ability to organize, manage, plan and control several concurrent initiatives with conflicting needs. Track record of successful delivery in a large enterprise environment. Familiarity or working knowledge of public cloud patterns (AWS/EKS, Azure/AKS); container tools (Kubernetes, Docker); pipeline tools (Jenkins, Ansible, Terraform); ancillary (Artifactory, Hashicorp Vault); logging and monitoring (Loki, ELK, Prometheus, Kibana, Splunk, Dynatrace); scripting (Python, Bash, Go).

Job Summary: The Team Lead (Central Support Team) is expected to support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with ability to scrutinize details and foresee the implications of the data. The candidate must be ready to work on weekends and in shifts. Roles and Responsibilities: Monitor efficient functioning of the assigned seller flex sites via call, emails and by coordination with field executives Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations Respond to associate queries on real time basis providing education to associates with the goal of achieving first contact resolution and excellent seller experience Drive opportunities for efficiency through daily floor observations Serve as the first point of contact for any seller escalations and ANDON cases Conduct weekly audit on seller cases/ associate activities for performance on quality scorecard and provide coaching to improve performance Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Liaise with partner teams for contingency management and holiday planning Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience Coordinate with other departments such as seller support, Business team and program team for faster issue resolution Creation of monthly node level distribution, roster management to execute daily staffing plans Create various sets of daily, weekly and monthly business reports - Bachelors degree - MS Excel

Technical Support Specialist (Query resolving) - L1/L2 - First Advantage - Mumbai Mumbai, MAHARASHTRA, India Play Video Job Info Why First Advantage Apply This role is currently remote, and the positions core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will be simultaneously answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. What Youll Do: Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships Responding to questions about our services, results and provide additional specialized services upon request Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations. Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution. Conduct and deliver additional projects as assigned by the manager Act as representative/liaison for Client Service to other depts We are looking for : Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors Must be able to analyze a situation and respond quickly in a courteous and professional manner Knowledge of CRM applications SFDC and Jira preferred Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively. Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately Capable of handling a large number of calls and e-mails Self-starter and can see the process through from start to finish An individual who does well under pressure with time-sensitive projects Preferred 3+ Years experience in BPO into Customer Service resolving technical /engineering queries Work location : Mumbai (Hybrid model) Shift hours : US timing (night shift) Joining time needed : 15 days

This role is currently remote, and the positions core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will be simultaneously answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. What Youll Do: Interacting with Tier 1 clients via e-mail and phone as well as maintain client relationships Responding to questions about our services, results and provide additional specialized services upon request Communicate and interact with regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved promptly to meet contractual SLAs and client expectations. Effectively communicate with clients, management, and team members on an as-needed basis with issue resolution. Conduct and deliver additional projects as assigned by the manager Act as representative/liaison for Client Service to other depts We are looking for : Excellent communication skills - maintain consistent, open communication with other team members and members of supporting departments Proven ability to communicate effectively (written and verbally) with customers, peers, management, contractors, and vendors Must be able to analyze a situation and respond quickly in a courteous and professional manner Knowledge of CRM applications SFDC and Jira preferred Must understand all aspects of the fulfillment process and be able to explain them to the requestor effectively. Ability to escalate and coordinate inter-departmental troubleshooting efforts to prioritize tasks and respond/escalate appropriately Capable of handling a large number of calls and e-mails Self-starter and can see the process through from start to finish An individual who does well under pressure with time-sensitive projects Preferred 3+ Years experience in BPO into Customer Service resolving technical /engineering queries Work location : Mumbai (Hybrid model) Shift hours : US timing (night shift) Joining time needed : 15 days

This role is focused on providing expert technical support to our customers using the Brandwatch platform. The Technical Support Specialist will work closely with the customer support team to troubleshoot and resolve technical issues for our customers. They will also work seamlessly within each area of the platform with ease. This includes identifying and diagnosing problems, providing step-by-step solutions, and escalating issues as needed to the appropriate team. Primary Responsibilities: Take ownership of customer issues assigned to the Technical Support team Provide a high level of guidance to Tier 1 Agents and be the go-to person for handling complex technical support questions Act as a technical advisor on occasional account escalations relating to high-profile customers of Brandwatch, when technical expertise on our team is required. Act as the owner of issues escalated by Tier 1 advisors and highlight the severity of critical product issues to both Product and Engineering teams as needed Identify opportunities for workflow efficiency within the Support team to improve collaboration with Product and Engineering teams, as we'll as other stakeholders Follow up on customer inquiries upon issue resolution/feedback from Product or Engineering with Tier 1 Support Agents and/or with the customer directly when needed Define internal SLAs on submitted cases to Product and Engineering, and flag internal SLA breaches to Technical Support leadership Monitor quality of submitted issue reports, and request/add missing information in order to deliver consistent quality Work closely with the Product and Engineering teams and collaborate on tasks and projects to improve the overall experience of customers and Support Agents assisting our customers Train and coach new Support Agents on highly technical product understandings, as we'll as Technical Support escalation procedures Take ownership of Technical Support-related Confluence questions and help build a community of experts within Brandwatch Update internal knowledge base with new relevant insights to enhance knowledge sharing across all Support Team member It is expected that you Provide professional, timely and high-quality customer service throughout your engagement with customers and internal stakeholders Report product issues & feature request accordingly to the defined processes, templates, and information requirements, and that you deliver consistently on these parameters You are an excellent communicator and are able to break-down technical terms/explanations into a language that is easily understandable both for internal parties, 1st tier Support Agents and, if needed, customers Take clear ownership of your cases, while yielding collaborative work on your coworkers cases in their absence Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to Support Management and/or CSMs when needed You are a product expert, and always up to date with the newest release features and their use-case, and have gained the necessary advanced troubleshooting expertise required to deliver on 2nd Tier goals and KPIs You become an advanced product expert for one or more specific product sections/features and are the source of knowledge and expertise for the respective section/feature for the rest of the Support Team Ability to work independently or as part of a team and demonstrate leadership qualities Experience in resolving technical issues with a strong focus on customer satisfaction Ability to manage and analyse escalations with real-time resolution Meet and exceed organisational standards as it pertains to customer satisfaction goals, service level agreements, and team metrics Take responsibility for tasks and decisions as documented in all processes and procedures Performance evaluation based on the following criteria: Build out a new internal process, including SLAs, with the Product and Engineering teams Communication skills - both for internal entities and customer-facing Product knowledge/advanced product expertise and sharing of that knowledge with the broader team Overall resolution time of escalated bugs. Resolution can be defined as a fix from Engineering but can also be reporting back to the team when a fix is not on the roadmap and defining communication back to the customers in those instances. Relationship building within Product, CSM and Engineering teams Customer satisfaction

Domain: International Customer Support (voice) Required Experience: Minimum 2 Year(International Voice Support) CTC: Up to 7 LPA Shifts: 24/7 Rotational Notice Period: Immediate Joiners Only Location: Bangalore contact - Divyanshi,8905115503 Perks and benefits Night Allownces and Incentives 2 WAys Cab

Supporting customers over Voice/Mail/Chat Resolving customer queries Updating customer about changes Technical knowledge of Mobile Software Building customer relations Managing technical escalations

Provide Tier 13 technical support for Epicor ERP (e.g., Kinetic or E10). Troubleshoot system errors, perform root cause analysis, and resolve technical issues in collaboration with internal teams and vendors. Develop and maintain BAQs, BPMs, Dashboards, and Reports using Epicor tools. Utilize DMT for data imports/exports and manage user permissions and security roles. Customize modules using Epicor Application Studio, C#, and .NET, where needed. Write, modify, and optimize SQL queries and SSRS reports. Monitor system performance, schedule maintenance, and deploy patches or updates. Assist with ERP implementation tasks, upgrades, and post-deployment support. Document support processes, system changes, and technical configurations. Train and support end users on Epicor features, new processes, and best practices.

As the Head of Operations, you will own the full stack of centralized and field operations that power Vahan s recruitment marketplace. You will be the driving force behind how we'deliver, retain, and scale our value ensuring that our systems, people, and processes work in harmony to enable success for both employers and workers. This is a critical leadership role at the heart of Vahan s execution engine. you'll own our frontline and backend operations across phone and field channels ensuring high-quality hiring, onboarding, and post-placement retention, all while delivering a seamless experience to clients and candidates alike. What You Will Own Central Operations Performance Improve Early Retention: Own worker retention metrics by scaling post-hiring coaching and support systems. Hiring Support SLAs: Ensure SLA adherence for candidate issue resolution and arrest drop-off due to process delays. Telecalling Ops Efficiency: Drive call productivity (connects/hour) and resolution efficiency across worker acquisition, support and client operations teams. Field Operations Execution Fulfillment Success Rate: Ensure fulfillment success during on-ground drives, minimizing last-mile drop-offs and documentation errors. Client side operations: Ensure seamless liaising with customers to unlock placements, especially for last mile or minute challenges. VL Productivity: Improve average VL performance through targeted coaching and supporting product enablement measured by VL-wise issues resolved and tool usage metrics. Operational Excellence & Scale Ops Playbook Creation & Adoption: Institutionalize SOPs for all ops motions, ensuring 100% process compliance across field and telecalling teams. Hiring & Training: Reduce new ops team ramp-up time while improving QA practices and scores. Long term efficiencies: Bring about insights from the ground to develop product and technology solutions to improve efficiencies and potentially launch new product lines You Will Thrive in This Role If You: Bring overall experience of 12+ years with 8+ years in leading complex ops functions in a high-growth startup or scaling environment. Have deep experience running large telecalling and field teams, with a bias for operational clarity and outcome ownership. Are a master of systems thinking, able to solve for both scale and precision in distributed teams. Can influence without authority, navigating cross-functional dependencies and client-facing scenarios with confidence. Are passionate about building process-driven, mission-aligned teams that execute with intensity and pride. At Vahan, you'll have the opportunity to shape the operating muscle of India s largest recruitment engine. we're committed to enabling livelihoods at scale and to doing so with dignity, impact, and efficiency. Here s what we offer: Unlimited PTO: Trust and flexibility to manage your time in the way that works best for you. Comprehensive Medical Insurance: Coverage that protects you and your loved ones. Monthly we'llness Leaves: Recharge regularly to stay at your best. Competitive Pay: Your contributions are recognized and rewarded with a compensation package that reflects your impact.

Project Leadership : Manage ICERTIS GenAI application implementations. Take ownership of customer relationships for enterprise clients. Team Development : Build and foster internal consulting capabilities within the AI implementation team. Hire, develop, and manage a team of professionals to ensure timely, quality project delivery. Serve as a role model for project management, best practices, proactive action, and creative problem-solving. Client Engagement Delivery : Define project scope in collaboration with business teams to ensure optimal implementation. Drive system configuration, deployment activities, and deliver high-quality solutions. Maintain strong customer relationships, serving as the company sponsor for key deployments. Serve as an escalation point for clients, ensuring smooth delivery and issue resolution. Cross-Functional Collaboration : Work closely with sales, presales, support, training, and development teams to drive customer success. Review key project deliverables with teams and provide accurate forecasts to management. Process Documentation : Develop and maintain project plans, including task assignments, training materials, reports, process flows, dashboard metrics, etc Strategic Contribution : Contribute to the product roadmap through insights from customer interactions and implementation experience. Build an organization that supports successful implementations of the Icertis Contract Management product. Travel : Willingness to travel to client sites for project-related meetings. Qualifications: Experience : 20-25 years of experience, with a proven track record in enterprise application implementation. Prior experience in Contract Management or Supply Chain application implementations preferred. Recent experience managing GenAI projects/solutions for enterprise customers. Deep exposure to AI models, especially Azure OpenAI and ChatGPT. Skills Competencies : Expertise in end-to-end enterprise project management and delivery. Strong analytical and problem-solving skills with a data-driven approach. Excellent written and verbal communication, with strong CXO-level presentation skills. Comfortable in a hands-on contributor role. Skilled in process improvement, decision making, planning, and standard development. Education : Bachelor s degree in Science or Engineering (mandatory). MBA preferred.

We are looking for an Analyst to join our Financial Operation group. This group is responsible for various post-trade activities and is an integral part of our global operations. If hired, you will one of the sub-departments mentioned below Trade Accounting and Operation : Fund accounting, position and cash reconciliation, resolution of trade and settlement issues, and provide business analysis to firm wide SIP initiatives. Middle Office : Securities and Transaction Management, Asset Servicing and Corporate Action management across various asset classes, Reference, and Static data management. Treasury: Manage liquidity, margin related movements, and optimize financing arrangements. Pricing : Build valuation tools and provide valuation for the firm s investments, reconcile, and analyze prince difference between Arcesium s platform and Admin/Street What you'll Do: Develop a thorough understanding of Arcesium platform, various asset classes and market standards supporting post trade life cycle management. Be accountable for your work output: Daily and monthly processes around trade and security management, reconciliations margin management. Liaise with multiple internal and external counterparts as required for issue resolution. Provide adequate support to various process supporting the investment life cycle. Ensure all activities are captured correctly and book appropriate adjustments wherever required. Collaboration with technology teams on special projects, bespoke reporting requirements and UTA of new functionalities. What you'll Need A Postgraduate/Professional degree (CA, CPA) and/ or a Bachelor s Degree with minimum 2 years experience. Strong analytical and problem-solving skills. Strong interpersonal skills with a collaboration attitude. Support clients need during different time zones. Excellent oral/written communication skills Ability to work under pressure and take on additional responsibilities. Proficient in Microsoft Office application especially MS Excel Hands on experience with VBA macrons / Python will be a big plus.

As a member of the Product Verification team you will participate in the system level testing of next generation products, testing involve manual and automated tests. The position includes exposure to technologies including optical transport, platforms, packet OTN and ethernet switching. Essential Duties and Responsibilities: Perform product operational test verification assessments as directed by the project verification leader and help resolve complex technical issues. Develop and execute test strategies and test procedures to evaluate equipment performance against quality objectives. Part of the Test team, candidate will fully develop and own the top-level automation scripts and collaborate with the Automation Developers who own the code for infrastructure/building blocks. Collaborate with hardware, software, and system engineering staff to resolve problems related to specifications and expected customer behavior. Work with other test groups on all levels of testing groups including system and network management to ensure customer and product quality objectives are met. Analyze test results and assist with investigations and issue resolution. Desired Skills: Ability to develop and program test automation scripts for operation testing, Python programming language is a plus. Be able to execute test procedures at a technical level and assess impact at system level. Knowledge of optical networking and associated network level concepts. Knowledge of packet and network level protocols. Ability to work in teams, to learn and have a good work ethic Ability to communicate and document technical issues and to summarize information into formal test reports. Ability to understand customer perspective with a strong commitment to product excellence. Strong verbal and written communication skills. Education/Experience Bachelor s degree in Engineering, Computer Science or equivalent

Location Pune Experience 7-10 years Overview We are seeking a skilled SAP RTR DevOps Lead to drive our SAP Record to Report (RTR) operations. The ideal candidate will have a strong background in SAP DevOps practices, focusing on improving efficiencies and ensuring seamless integration between development and operations teams. Key Responsibilities Lead the SAP RTR DevOps initiatives, focusing on process automation and continuous improvement. Collaborate with cross-functional teams to design and implement end-to-end SAP processes. Manage and optimize SAP RTR environments, ensuring high availability and performance. Implement best practices for SAP tooling and DevOps methodologies to enhance delivery speed and quality. Work closely with the application development team to ensure smooth transitions from development to production. Monitor and troubleshoot production issues, providing timely resolution and recommendations. Provide leadership and mentorship to junior team members in SAP practices and DevOps methodologies. Expert Knowledge in SAP General Ledger , Accounts Payable , Accounts Receivable , Asset Accounting . Controlling ( Cost center , Profit center , product costing , COPA). Project system knowledge on Result analysis , Settlement , Percentage of completion method , completed contract method . Basic knowledge on handling Interface . Inbound IDOC , Outbound IDOC, Has knowledge in Month end transaction Finance , controlling Qualifications Bachelors degree in Computer Science , Information Technology, or a related field. CA . ICMA, Bcom , Mcom , MBA Finance 7-10 years of experience in SAP RTR processes and DevOps practices. Strong knowledge of SAP modules, tools, and methodologies. Experience with automation tools and CI/CD pipelines in a SAP environment. Excellent problem-solving skills and a proactive approach to issue resolution. Strong communication skills with the ability to collaborate effectively with diverse teams. Preferred Experience with SAP S/4HANA. Familiarity with cloud-based SAP solutions. Certifications in SAP or DevOps methodologies. If you are a motivated professional with a passion for SAP RTR and DevOps, we encourage you to apply for this exciting opportunity.

Roles & Responsibilities : 1. Purchase Requisition Management: Review and Evaluate PRs: Examine incoming purchase requisitions from various departments to ensure completeness, accuracy, and alignment with the organization s needs. Clarify Requirements: Communicate with internal stakeholders (e. g. , department heads) to clarify any discrepancies or missing information in the requisitions. 2. Vendor Management: Request for Quotations (RFQs): Send out RFQs to vendors and assess their quotes based on price, quality, delivery time, and terms. 3. Purchase Order Creation: Generate Purchase Orders (POs): Create and issue POs based on approved requisitions and vendor quotes. PO Confirmation: Follow up with vendors to confirm receipt of POs and track expected delivery timelines. 4. Order Follow-Up and Expediting: Track Deliveries: Monitor the status of orders and follow up with vendors to ensure timely deliveries. Address Delays: Work with vendors to address any delays or issues, ensuring minimal disruption to operations. 5. Documentation and Record-Keeping: Maintain Records: Keep accurate and organized records of all purchase orders, quotations, and vendor communications for future reference and audit purposes. Ensure Compliance: Ensure all procurement activities comply with internal policies, legal requirements, and corporate governance standards. 6. Coordination with Finance and Inventory: Coordinate with Finance: Ensure that invoices match purchase orders and requisitions for smooth processing of payments. 7. Reporting: Generate Reports: Prepare regular reports on purchase activities, cost savings, vendor performance, and procurement metrics for management review. Invoice verification: To track and validate the pending invoices and ensure its timely closure Monitor Trends: Identify trends in purchasing and suggest improvements to streamline processes. 8. Problem-Solving: Issue Resolution: Address any procurement-related issues, such as discrepancies between orders and deliveries, damaged goods, or disputes with suppliers. Escalation: Escalate unresolved issues to senior management or the relevant departments. 9. Continuous Improvement: Process Improvement: Contribute to the continuous improvement of the process thereby yielding Productivity and quality Improvement

"Lead production support for a Finance Datastage ETL Platform for a 24*7 SLA based engagement. Reviewing job designs and code created by other DataStage developers. Provide support for ongoing inbound/outbound data loads and issue resolution. Monitor DataStage job execution and troubleshoot issues as needed. Troubleshoot DataStage job failures and provide root cause analysis. Optimize existing DataStage jobs for performance (as necessary).

Role Summary: Baker Hughes has a new opportunity for a Senior Engineer - Product Service - Aero to join the team in Bangalore OR Hyderabad, India Essential Responsibilities : Support of installed base, including customer issue resolution, fleet issues, service bulletin implementation, Monitoring & Diagnostics, and fleet configuration. Maintenance of fleet data, outage management. Leads analytical and design activities using proven technologies, vested approaches and methods. Communicates across the direct organisation. Presents to senior leaders (EB and SEB) in a specific technical space and on cross-functional teams on how technologies interconnect and contribute to the overall strategy. Connects the dots across technologies and develops cross-technology solutions; works on cross-functional projects/teams to deliver technology solutions for the business. Communicates across the function in the area of expertise Leading Root Cause Analysis, cooperating with laboratories (metallurgical analysis, oil analysis), design departments and data scientists. Analysing fleet data and recurrent failure modes to early identify potential issues leading indicators and propose relevant technical improvements. Cooperating with Remote Monitoring Centres to fully leverage data and analytics to support the fleet. Working in close cooperation with Service Technology and Contractual Service teams to manage customers technical issues, minimising impact on customers production whilst preserving engines integrity. Communicating effectively with both internal and external customers Developing new products and services for IET customers Qualifications/Requirements: Bachelors/Masters degree from an accredited university or college (or a high school diploma / GED with at least 12 years of experience in Engineering/Technology). Minimum of 3 years of experience in Fleet Management. Have a deep knowledge of Gas Turbines design, maintenance and operation principles. Be familiar with Root Cause Analysis methodologies Desired Characteristics: Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously. Effective problem identification and solution skills. Proven analytical and organisational ability. Be a self-starter and prone to getting out of the comfort zone Locations: Bangalore/ Hyderabad This is your opportunity to learn more, do more, live the career you have imagined and be part of a truly diverse organisation.

Roles & Responsibilities : We are looking for a detail-oriented and organized Purchase Process Associate with 2-4 years of experience in supply chain and procurement operations . The role will be responsible for managing the end-to-end purchasing process, including purchase order creation, vendor coordination, follow-ups, and data maintenance . The ideal candidate will ensure timely and cost-effective procurement while maintaining compliance with company policies. Create and process purchase requisitions and purchase orders (PR/PO) in the ERP system. Coordinate with internal stakeholders to understand material or service requirements. Liaise with vendors for quotations, order confirmations, delivery timelines, and issue resolution. Track and follow up on open orders , monitor delivery schedules, and update stakeholders proactively. Maintain accurate and up-to-date purchasing records , pricing, lead times, and supplier data. Support in cost comparison , basic negotiations , and PO amendments when needed. Ensure adherence to procurement policies, compliance , and audit requirements. Work closely with inventory, logistics, and finance teams to resolve invoice or receipt mismatches. Generate regular reports on PO status, vendor performance , and material availability. Qualifications Educational qualification: Bachelor s degree in Commerce, Business Administration, Supply Chain , or related field Experience : 2-4 years of experience in procurement or supply chain operations , preferably in a manufacturing or industrial / Services setup. Mandatory/requires Skills : Familiarity with ERP systems (e.g., SAP, Oracle, MS Dynamics) and procurement workflows. Strong skills in Excel, documentation , and handling procurement databases. Good communication and follow-up skills with internal teams and external vendors. Ability to multitask and prioritize in a fast-paced environment. Preferred Skills : Knowledge of Incoterms , basic contract terms , and procurement compliance .

#Onsite Were hiring Adobe Commerce Developers with below skill set: Develop, customize, and maintain Adobe Commerce (Magento) applications. Collaborate with teams to define and implement new features. Ensure application performance, quality, and responsiveness. Debug and fix issues while maintaining code quality. Perficient is always looking for the best and brightest talent and we need you! We re a quickly-growing, global digital consulting leader, and we re transforming the world s largest enterprises and biggest brands. You ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues. Technology Consultants are responsible for the implementation and configuration of the technical infrastructure including web applications, layered software, hardware platform and operating systems. The Technology Consultant regularly consults with clients on best practices, issue resolution and experience guidance in order to improve the performance/reliability of clients technical environment. Adobe Certified Expert - Adobe Commerce Developer certification Experience with Headless commerce and GraphQL Knowledge of SEO best practices for e-commerce WHO WE ARE . WHAT WE BELIEVE At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you ll become part of something truly special. We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders and we re not done yet. . Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us. Strong experience in Magento 2.x development Proficiency in PHP, HTML, CSS, JavaScript, and MySQL Familiarity with version control (Git) and API integrations (REST/SOAP) Excellent problem-solving and communication skills