3582 Issue Resolution Jobs - Page 13

As a Technical Support Advocate at Infosys BPM Ltd., you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Your role will involve troubleshooting reported technical issues via phone, chat, or email, understanding customer concerns, explaining technical concepts clearly, and providing effective solutions to ensure a positive customer experience. Key Responsibilities: - Customer Interaction: - Diagnose and resolve technical issues reported by customers. - Understand customer concerns, ask relevant questions, and empathize with their situation. - ...

**Role Overview:** As a software engineer at Google Cloud, you will play a crucial role in developing next-generation technologies that impact billions of users worldwide. Your responsibilities will include working on projects essential to Google Cloud's success, with the opportunity to switch between teams and projects as the business evolves. You will be expected to anticipate customer needs, demonstrate ownership, take initiative, and drive innovation. The team is focused on the PostgreSQL offering under the Cloud SQL product on GCP, contributing to the advancement of technology and empowering digital transformation for organizations globally. **Key Responsibilities:** - Be an expert in P...

In this role of Customer Service Executive at NSEG India PVT LTD in Ahmedabad, you will play a crucial part in providing exceptional customer service to clients. Your main responsibilities will include promptly responding to customer inquiries via phone, email, or chat, efficiently resolving customer issues, providing product information, and collaborating with teams for issue escalation and resolution. Key Responsibilities: - Promptly respond to customer inquiries via phone, email, or chat. - Efficiently resolve customer issues and document interactions. - Provide product information and assist with navigation. - Collaborate with teams for issue escalation and resolution. Qualifications: - ...

As a Guidewire PC/CC Implementation Lead, your role involves leading the implementation and customization of Guidewire PC/CC to meet client requirements. You will oversee the end-to-end product lifecycle from requirement gathering to deployment. Your responsibilities also include: - Providing expert guidance on best practices for using Guidewire PC/ClaimCenter. - Collaborating with cross-functional teams to ensure seamless integration of PC/ClaimCenter with other systems. - Conducting regular reviews and assessments to ensure product performance and compliance with standards. - Developing and maintaining comprehensive documentation for all product-related processes. - Facilitating training s...

As a Packaging Development team member at Dr. Reddys Laboratories Ltd., your role will involve new launch and lifecycle management of Injectable products, as well as execution of projects driven by packaging development. **Roles & Responsibilities:** - Maintain Design History File for combination products for its lifecycle management. - Prepare Design History File for site transfer of combination products. - Get involved in design verification phase of combination product development and contribute. - Handle market complaints and create investigation report to find out root cause and appropriate CAPA. - Create awareness of combination product requirement across cross functional team. - Creat...

Job Req ID: Posting Date: Function: Location: Salary: Why this job matters The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals. What You'll Be Doing 1 - Undertakes routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components. 2 - Undertakes the implementation of new and enhanced network technology that aligns to customers strategic direction for enterprise and r...

Role & responsibilities We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Sup...

JOB SUMMARY: We re looking for a Cloud Specialist with hands-on experience across multiple areas of cloud deployment, infrastructure management, and optimization. The ideal candidate must be capable of handling cloud operations independently and possess strong problem-solving skills. REQUIRED SKILLS: PROJECT DEPLOYMENT: Must be able to deploy projects from localhost to AWS (EC2, S3, etc.). DOMAIN HOSTING INTEGRATION: Should know how to connect domains with hosting, even if they are on different platforms (e.g., domain on GoDaddy and hosting on AWS). EMAIL CONFIGURATION: Must have experience setting up email functionality in cloud environments, especially using AWS SES or similar services. TH...

App Eng - Power Platform Developer (4-6 years) Chennai / Hyderabad / Bangalore (Hybrid) Who are we Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges. We offer full-stack AI and analytics services solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the boundaries of what AI and analytics can do to help enterprises navigate uncertainty and move forward decisively. Our purpose is to provide certainty to shape a better tomorrow. Our team of 4000+ technologists and consultants are based in the US, Canada, the UK, India, Singapore, and Australia, working closely with clients ac...

Duty Manager - Technical Role Overview The Technical Duty Manager is responsible for ensuring the smooth operation, maintenance, and safety of all technical systems and infrastructure within the tech park. This includes HVAC, electrical, plumbing, fire safety, elevators, and Building Management Systems (BMS). The TDM acts as the first point of contact for technical escalations and coordinates with internal teams and external vendors to resolve issues efficiently. Key Responsibilities 1. Operations Maintenance Oversee daily operations of all technical systems (HVAC, electrical, plumbing, elevators, etc.). Monitor and manage BMS for real-time alerts and system performance. Ensure timely preven...

Vasudev Innovative Software is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coor...

DHARLA GLOBAL SOLUTIONS PRIVATE LIMITED is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and ...

ManekTech is looking for Project Manager to join our dynamic team and embark on a rewarding career journey Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Meeting with project team members to identify and resolve issues. Submitting project deliverables and ensuring that they adhere to quality standards. Preparing status reports by gathering, analyzing, and summarizing relevant information. Establishing effective project communication plans and ensuring their execution. Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget. Coordinating the devel...

Conduct Quality checking across Monitoring & Screening & CDD activities to ensure accuracy, consistency & adherence to regulatory standards. Training & Documentation: Create & deliver comprehensive training activities & materials to ensure smooth adoption by operational teams The individual will be responsible for ensuring adherence to the Quality & Competency Framework, actively contributing to the full lifecycle of an analyst s quality journey. This includes defining & supporting the approach & activities for onboarding, meeting training requirements, achieving & maintaining competency & delivering ongoing quality assurance. Help ensure processes & touchpoints are efficient & seamless with...

Serve as the primary point of contact for all Members Provide exceptional customer service and maintain a CSAT score of 90 or above Answer inbound live chats and email as primary responsibility Respond to a variety of technical and non-technical inquiries as quickly and accurately as possible Stay in communication with each Member until youve resolved their issue while documenting the progress of the issue throughout Escalate issues to the next level of Support when appropriate Monitor and track support cases within Salesforce, WebPTs help desk and customer relationship management (CRM) system Maintain key performance goals such as response time, resolution rate, and quality assurance Provid...

Develop, configure, and customize Siemens Teamcenter PLM solutions to meet business and engineering requirements. Implement and maintain BMIDE (Business Modeler IDE) configurations, data models, and workflows. Develop custom ITK, RAC, and SOA extensions and integrations with external systems (e.g., ERP, CAD, MES). Support installation, deployment, and upgrades of Teamcenter Unified Architecture (UA) and other related modules. Collaborate with PLM functional teams to translate business requirements into technical solutions. Perform troubleshooting, performance tuning, and issue resolution for Teamcenter environments. Integrate Teamcenter with CAD tools such as NX, CATIA, or SolidWorks . Maint...

We are seeking an experienced Senior Support Executive to lead client support operations who can communicate with customers and internal stakeholders with regards to support and maintenance incidents. Work closely with internal teams, clients and their vendors to be part of scheduled and preventive maintenance plans. Prepare internal and client response communication (email, chat etc.) templates. Keeping a record of client's quires. Key Responsibilities 1. Client Support & Incident Management Act as the primary escalation point for production issues and complex incidents. Ensure SLA compliance with structured triage, root cause analysis, and timely resolution. Collaborate with clients, inter...

We are seeking a highly customer-focused individual for the International Chat Process role at KVC Consultants Ltd. In this position, you will be responsible for providing splendid customer service in a friendly and courteous manner through chat, promptly addressing inquiries, and ensuring immediate resolution of customer concerns in a 24/7 environment. Roles and responsibilities : Provide splendid customer services to customers in a friendly and courteous manner at all times via chat. Adhere strictly to quality and compliance guidelines in all interactions. Demonstrate the ability to make quick decisions and respond to customer inquiries promptly, ensuring all concerns are resolved immediat...

Responsibilities Provides mutual funds transaction-processing services with a customer-focused approach. Offers proactive and innovative solutions to customers, ensuring high service quality. Performs senior-level support tasks requiring independent judgment and decision-making. Applies substantial job knowledge to resolve or recommend solutions for a wide range of tasks/issues. Works with limited supervision while handling routine and moderately complex activities. Supports continuous improvement initiatives to enhance operational efficiency.

RESPONSIBILITIES: Provide mutual fund transaction processing services with a strong customer-focused approach Deliver proactive and innovative solutions to clients and stakeholders Lead small and moderately complex projects or independently handle complex operational tasks Apply specialized expertise to evaluate wide-ranging and complex issues and develop creative, efficient solutions Recommend and support implementation of new procedures to enhance processing efficiency Work with a high degree of judgment, resourcefulness, and self-initiative while collaborating with cross-functional teams

Role Overview: As a Tech Support in our team, your primary responsibility is to provide technical assistance and support to merchants facing issues with our products or services. Your goal is to resolve problems efficiently, ensuring merchant satisfaction and enhancing their overall experience. Key Responsibilities: - Troubleshooting: Analyzing and diagnosing technical issues reported by merchants to identify root causes and provide appropriate solutions. - Customer Assistance: Communicating with merchants through various channels to understand concerns, gather information, and offer step-by-step instructions to resolve issues. - Issue Resolution: Using technical knowledge to promptly resolv...

Essential Responsibilities Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients. Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document. Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to escalate. Chang...

As a Client Support Executive, your role will involve serving as the primary point of contact for clients, addressing their inquiries, resolving issues, and providing timely updates. Your dedication and attention to detail will ensure a positive client experience through clear communication, follow-ups on concerns, and coordination with internal teams to deliver solutions. Key Responsibilities: - Respond to client queries via email, phone, or chat professionally and in a timely manner. - Track and resolve customer issues while keeping clients informed of progress. - Maintain accurate records of client interactions, updates, and resolutions. - Collaborate with internal departments to gather i...

Role Overview: As a Process Trainer in the Insurance sector located in Gurgaon - Sec 44 with 6 Days Working, your primary role will involve identifying training needs across levels and conducting Refresher Training to enhance employee productivity. You will be responsible for coordinating training schedules, creating training materials, and ensuring follow-up. Additionally, training new employees on sales techniques, product knowledge, customer interactions, and internal systems will be crucial. Providing detailed product knowledge on Health Insurance to new joiners and delivering product training to various levels within the organization will also be part of your responsibilities. Key Respo...

Role Overview: As a telecaller, your main responsibility will be making outbound or receiving inbound calls to promote products, gather customer feedback, or provide support. You will be the voice of the company, directly interacting with customers to build relationships, resolve issues, and drive sales. This is a part-time job with an expectation of working no less than 40 hours per week. Key Responsibilities: - Make outbound calls to promote products - Receive inbound calls to gather customer feedback or provide support - Interact directly with customers to build relationships - Resolve customer issues efficiently - Drive sales through effective communication Qualifications Required: - Pro...