3582 Issue Resolution Jobs - Page 12

As a candidate with 1-2 years of experience, you will be responsible for the following: - Campaign Planning and Execution - Content Coordination - Budget Management - Performance Monitoring - Team Coordination - Stakeholder Communication - Ad Optimization - Market Research - Campaign Calendar Management - Issue Resolution - Compliance and Brand Guidelines - Feedback Integration Please note that the package for this position is 3-4LPA and the location is Hyderabad with the requirement of working from the office. It is mandatory to have a laptop for this role.,

As a Customer Interaction Specialist at our company, your role will involve responding to customer queries, complaints, and requests via various channels such as phone, email, chat, or in person. You will be responsible for providing accurate information about our products, services, or policies while maintaining a professional and empathetic tone in all interactions. Key Responsibilities: - Identify and assess customer needs to achieve first-contact resolution - Troubleshoot issues and provide appropriate solutions or alternatives - Escalate unresolved or complex issues to the appropriate department or supervisor Documentation and Reporting: - Record customer interactions, issues, and resol...

As an Associate Specialist Technical Support at our company, you will play a crucial role in providing technical support to clients, advisors, and end users through the support tracking tool Zendesk. Your primary responsibility will be to resolve inquiries efficiently and ensure timely issue resolution. Key Responsibilities: - Resolve client, advisors, and customer support inquiries using Zendesk - Collaborate with Personal Capital engineering to address bugs and prioritize feature requests - Contribute to improving support processes and methodologies - Develop a deep understanding of the Empower Personal Dashboard application - Provide documentation content for online FAQ Support pages - As...

Role Overview: You will be responsible for configuring, developing, and implementing Microsoft Dynamics NAV/ D365 Business Central software and components across all functional areas. Your role will involve collaborating with internal stakeholders to understand technical requirements, converting functional requirements into technical specifications, providing technical recommendations for installation and upgrades, and testing functionality against business requirements. Additionally, you will analyze, document, and suggest system enhancements to meet business goals and support complex situations such as issue resolution and critical support. Key Responsibilities: - Work with internal stakeh...

Role Overview: As a Control Manager Associate in the Acquisitions and Strategic Investment (ASI) team, you will be responsible for shaping a robust control environment and driving continuous improvement across the business. Your role will involve supporting efforts to promote early compliance and operational risk identification, maintaining a sustainable control environment, and collaborating with key stakeholders to enhance control processes and contribute to strategic projects. Key Responsibilities: - Develop a strong understanding of the Acquisitions and Strategic Investments business. - Act as a Subject Matter Expert (SME) for the Compliance and Operational Risk Evaluation (CORE) system....

As a highly skilled and experienced System Administrator, your role will involve providing prompt and effective technical support to end-users for hardware, software, and network issues. You will troubleshoot and resolve software, system, and network issues, ensuring timely resolution. Your responsibilities will also include installing, configuring, and maintaining Windows server operating systems and network devices such as routers, switches, access points, and firewalls. Key Responsibilities: - Set up and oversee cloud environments, including Azure and AWS - Provide technical support for end-users with a focus on cloud-based applications and services in Azure and AWS - Troubleshoot and res...

As an Oracle EBS SCM Functional Consultant at our company, your role will involve analyzing business requirements, designing, and implementing Oracle E-Business Suite (EBS) Supply Chain Management (SCM) solutions, and providing support for ongoing business operations. You should have deep functional knowledge across multiple Oracle SCM modules, including Procurement, Inventory, Order Management, and Advanced Supply Chain Planning (ASCP), with hands-on experience in Order-to-Cash (O2C) and Configure-to-Order (CTO) processes. **Key Responsibilities:** - Conduct detailed business process analysis and gather functional requirements from stakeholders. - Design and implement end-to-end Oracle EBS ...

As an International Customer Service Representative at our company, your role is crucial in delivering exceptional support to our global customer base through chat and voice channels. Your responsibilities will include: - Handling inbound and outbound customer contacts from international clients via chat and phone, addressing inquiries, resolving issues, and providing accurate information. - Diagnosing and troubleshooting complex customer problems related to our products/services, escalating issues when necessary, and ensuring timely follow-up. - Maintaining high customer satisfaction scores (CSAT) and adhering to all company policies, procedures, and quality standards. - Accurately document...

As an ideal candidate for this position, you will be proficient in overseeing the entire order process from initiation to fulfilment. You will have the ability to track inventory levels effectively to ensure timely order fulfilment and prevent stock-outs. Experience with Customer Relationship Management (CRM) software is crucial for managing customer orders and inquiries efficiently. Your effective communication skills will be essential for liaising with customers and internal teams to ensure smooth order processing. You should be capable of managing multiple orders simultaneously and prioritising them based on urgency and customer requirements. Your problem-solving skills will enable you to...

Essential Responsibilities Facilitate the execution of all internal teams to effectively deliver Zetas contracted services to assigned clients. Issue Resolution - Tracking, triage and resolution of campaign, platform and/or infosec issues. Initial research of client issue in Zeta Marketing Platform. Coordination of Zeta SMEs, internal communications and ownership of resolution and follow-up actions. Script or revise RCA for client facing document. Client questions, research or data requests - tracking, initial triage, and resolution of all client questions or issues; coordination of requests that require an SME; keep client and CS informed of progress and/or potential need to escalate. Chang...

Role Overview: Airtel, established in 1995, is committed to providing global connectivity and unlocking endless opportunities. With infrastructure covering nearly 96% of the nation's population, Airtel is at the forefront of cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. The company aims to create impactful solutions for consumers while maintaining ecological balance. Key Responsibilities: - Drive revenue growth by focusing on new & existing channel partners to expand the company's footprint within the territory. - Optimize the sales and distribution network to enhance market penetration. - Strengthen the distribution ecosystem through increased BTL activities, effective cover...

You will be involved in technical discussions related to the project/product and help team members in technical reviews. Your responsibility includes managing end-to-end deliveries on time, on budget within scope and with quality. You will need to develop best practices and tools for project execution and management, as well as assist the project team in planning and scheduling project timelines and milestones using appropriate tools. Your role also involves liaising with project stakeholders on an ongoing basis, both internal and external (i.e. clients), identifying and resolving issues and conflicts within the project team, and developing and delivering progress reports, proposals, require...

Job Title: Customer Relationship Manager (CRM) Medical Billing) Department: Client Relations / Operations Location: Nehru Nagar, Ahmedabad, Gujarat. Location: Indore, MP. Location: Guwahati, Assam. Shift: Multiple Shifts Available Reports To: Manager / Operations Head Summary: We are looking for a Customer Relationship Manager to build and maintain strong relationships with our clients in the medical billing and healthcare services domain. The ideal candidate will act as a bridge between clients and internal teams, ensuring clear communication, timely issue resolution, and overall client satisfaction. Key Responsibilities: Client Communication & Coordination: Act as the primary point of cont...

System Support Specialist (US Payroll): Position Summary We are seeking a System Support Specialist with an HR/Payroll operations background to support and maintain our HRIS platform and related third-party systems used for HR Outsourcing and Payroll services. This is not a software development role instead, the focus is on system configuration, issue resolution, user support, and operational coordination within HR and payroll systems. The ideal candidate will have hands-on experience with HRIS/Payroll platforms, a good understanding of HR operations and workflows, and a knack for solving technical and process-related issues in a fast-paced, collaborative environment. Required Skills & Exper...

Key Responsibilities: 1. Team Management & Supervision Lead, motivate, and manage a team of customer support executives. Allocate daily tasks, monitor productivity, and ensure adherence to schedules. Conduct regular team meetings and one-on-one sessions for feedback and performance discussions. 2. Customer Service Excellence Handle customer escalations and resolve issues efficiently. Ensure all customer interactions are handled professionally and empathetically. Monitor call quality and email responses to maintain service standards. 3. Performance Monitoring & Reporting Track and analyze key performance metrics such as Revenue,No.of Calls,First call Resolution, Activation and Concern Handlin...

Support Planner Job Description: The Support planner primarily works closely with Offering management and development on planning out the necessary support process, systems, and infrastructure changes required for the introduction of new offerings/solutions to the market place. This would include developing a technical enablement plan for the global support team. Will also plan and lead various support initiatives the global team is working on to improve their operations and customer success objectives. Responsibilities: (detail below) Develop support strategy that meets the business objectives of the products. Plan to ensure the worldwide support teams are ready at the time of product relea...

Job description: Croma is looking for Customer Delivery Specialist to join our dynamic team and embark on a rewarding career Journey Coordinate and ensure customer deliveries Monitor delivery timelines and quality Handle customer queries and issues Ensure high customer satisfaction

Job description Croma is looking for Customer Service Specialist to join our dynamic team and embark on a rewarding career journey Answering customer inquiries via phone, email, live chat, or in-person. Responding to customer complaints and resolving issues in a timely and effective manner. Gathering customer feedback and suggesting ways to improve the customer experience. Providing product and service information to customers. Processing orders, returns, and exchanges accurately and efficiently. Updating customer information and purchase history in the company's database. Escalating complex or high-priority issues to the appropriate department or supervisor. Good organizational and time man...

Job Description: As an AR Caller at Prochant, you will be responsible for calling insurance companies in the US to follow up on outstanding claims, ensure timely resolution, and support the billing process. This role requires strong communication skills and a focus on results and accuracy. Roles and Responsibilities: Call US insurance companies to follow up on pending or denied claims Review patient claims and update the system with accurate information Resolve issues related to denied claims and ensure timely payments Coordinate with the internal team for claim escalations and resubmissions Meet daily productivity and quality benchmarks Requirements: 1 year to 2 years of experience in AR ca...

Role & responsibilities This role is to look for someone who will be integrated in Power Products Customer Care Experts team, working on Low voltages switchgears and circuit breakers. Such equipment's are the heart of most power distribution architectures, and onboard a large range of technologies, from digital communication based on Ethernet Modbus TCPIP and associated firmware, to short circuit arc interruption technologies. As customer care junior expert , the role is to find a suitable solution for our customer, using the relevant support internal in your entity (Marketing, Continuous engineering team, test labs etc.). As a key element of the support chain, your role will be to demonstra...

As a member of the Consulting organization at Oracle, your role involves ensuring the delivery of a quality, integrated software solution to clients in a timely manner and within budget. You will work closely with clients to understand and manage their expectations, as well as collaborate with Oracle and third-party vendors to ensure successful delivery. **Responsibilities:** - Manage large-scale and complex Oracle Cloud implementation and transformation projects from initiation to completion. - Develop and lead comprehensive project plans covering budget, structure, scheduling, staffing models, and resourcing while ensuring alignment with Oracle's compliance, security, and privacy standards...

Role Overview: As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. Your responsibilities will include providing technical guidance, overseeing project execution, and ensuring successful delivery of IT solutions. Your expertise will be key in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization. Key Responsibilities: - Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members" growth and success. Foster a collaborative and positive work environment....

As a Customer Success Intern at Tricog, you will be part of a dynamic team in a B2B healthcare environment, engaging with customers, gathering feedback, and ensuring optimal product utilization. Your role will involve: - Conducting Customer Check-ins: Regularly connecting with customers to gather feedback on their experience with Tricog's products and services, ensuring effective product usage. - Reporting Feedback to the Team: Collecting and relaying customer insights to inform continuous improvement efforts. - Assisting in Resolving Customer Issues: Working closely with the product team to troubleshoot and resolve any challenges customers may face, ensuring a seamless experience. - Monitor...

Role Overview: Born in 1995, Airtel is dedicated to providing global connectivity and unlocking endless opportunities for consumers. At Airtel, the focus is on serving nearly 96% of the nation's population with cutting-edge technologies like 5G, IoT, IQ, and Airtel Black. The company aims to create impactful solutions for consumers while maintaining the ecological balance. Key Responsibilities: - Drive revenue growth by focusing on new & existing channel partners and expanding the company's footprint within the territory. - Optimize the sales and distribution network to enhance market penetration. - Strengthen the distribution ecosystem by increasing BTL activities, effective coverage, and t...

You will be responsible for coordinating ERP system operations, which includes configuration, updates, and troubleshooting. Additionally, you will provide first-line support to users, conduct training sessions, and develop user guides and documentation. Your key responsibilities will include: - Ensuring data accuracy by maintaining the integrity of master data and transactional data across various modules such as Inventory, Sales, and HR. - Collaborating with departments to map current processes and recommend improvements through ERP workflows. - Supporting ERP rollout, integrating new modules, and conducting cross-functional testing. - Logging, tracking, and resolving system issues with int...