692 Issue Resolution Jobs - Page 12

Job_Description":" At Ennoventure, we are redefining the fight against counterfeit goods with our groundbreaking technology. Backed by key investors like Fenice Investment Group and Tanglin Venture Partners, we are ready to embark on the next phase of our journey. Our aim? To build a world where authenticity reigns, ensuring every product and experience is genuine. Here, innovation moves fast, collaboration fuels success, and your growth isn\u2019t just encouraged\u2014it\u2019s inevitable. As the Customer Success Manager, you will act as one point of contact and trusted advisor, providing customers with expert guidance on our solution, helping them with adoption and ROI. You will collaborate closely with multiple internal teams to address technical inquiries, help product usage, and offer concise explanations on our products capabilities and potential applications. Your expertise will foster customer confidence and support customers to realize their business goals. You will also be responsible for managing the end-to-end customer lifecycle, including pre-sales, onboarding, and account management. This role involves working with customers and internal teams across geographies to deliver effectively as a single point of ownership and the face of the organization to the customer. The role\u2019s key deliverables will include query addressal, issue resolution, spearheading customer onboarding, managing customer churn, improving Net Promoter Scores, ensuring ROI realization by meeting customer KPIs, and monitoring the health of accounts based on predefined parameters. Additionally, you will maintain high engagement levels through monthly customer meetings, secure effective customer referrals, and facilitate the creation of case studies and interviews for the accounts under your care. - Be a strong customer advocate by forecasting quality and delivery issues and driving organizational change using customer feedback. - Develop a comprehensive and in-depth understanding of Ennoventure\u2019s suite of solutions, including their features, functionalities, and applications across various industries, addressing clients needs, challenges, and objectives. - Collaborate with the internal teams to understand customer requirements, including problem statements, user base, and GTM plans and address queries effectively. - Document project details such as artworks, packaging specifications, substrates, printing technologies, device demographics and work with the product and delivery teams to develop tailored solutions that address specific client needs and challenges. - Conduct technical presentations, demonstrations, and product walkthroughs for prospective customers to showcase the capabilities and features of our solutions. - Collaborate with customers to design and execute proof of concept (PoC) and project implementations, including defining scope, success criteria, and out-of-scope elements and training their internal teams on solution usage and adoption. - Spearhead customer onboarding and monitor quality and delivery timelines with effective stakeholder communication. - Manage customer churn, Net Promoter Scores, and ROI realization as part of account management. - Drive customer advocacy by fostering strong relationships with accounts under your management. - Maintain high-touch engagement and two-way communication by setting up regular cadence meetings with customers and addressing their pain points. - Ensure product delivery aligns with committed timelines, quality standards, and scope of work (SOW) by action as a liaison between internal teams and customer. - Address and resolve ongoing customer issues and queries during and post-sale, serving as the primary point of contact for technical and business-related questions. - Monitor scan activities, interface with print vendors, and manage project timelines. Requirements - Bachelor\u2019s degree in engineering or a related field is preferred - Relevant experience in account management, presales engineering, or solutions consulting, preferably in the SaaS industry. - Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences. - Proven track record of success in driving presales activities, delivering customer-focused solutions, and achieving account management targets. - Experience with CRM and sales enablement tools such as Salesforce, HubSpot, or similar platforms. - Familiarity with brand protection, anti-counterfeit solutions, or related domains is a plus. - Highly organized, self-motivated, and proactive in nature. - Strong attention to detail to ensure processes are captured accurately for varied customer deliveries. - Proficiency in issue resolution and logical thinking, with the ability to break down complex problems into smaller, solvable components for efficient resolution Benefits We believe that our people are the driving force behind our success, fueling big ambitions with bigger impact. We\u2019re building more than just a workplace, we\u2019re crafting a space where everyone feels seen, heard, and unstoppable. Here, you don\u2019t just thrive, you grow, innovate, and leave a mark that matters. That\u2019s why we\u2019re committed to equipping you with the best: a Total Rewards Policy that integrates- - Pay: A Competitive Salary that reflects your talent and drive! - Financial Reward: Performance-based Rewards that recognize your impact. - Well-being: Comprehensive Health Insurance & Mental Health Programs to keep you at your best! - Learning: An ongoing investment in you and your skills. - Personalized Development: Self-growth plans crafted to match your performance and career aspirations. - Compensation Reviews: Regular reviews to ensure your value aligns with market trends ","

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. Role Title: Sr. Merchant Integration Manager Department: Operations (Launch Team) Reports to: Head of Partner Integrations Role Purpose We are seeking a dynamic and driven individual to join us as Senior Merchant Integration Manager within our Merchant Services department. In this pivotal role you will lead the integration of both prospective and existing merchants, serving as the primary point of contact and technical advisor throughout the onboarding journey. You will be responsible for the end-to-end execution of integration projects ensuring quality delivery. As the subject matter expert on merchant integrations you will play a key role in shaping the merchant experience and driving operational excellence across teams. We value professionals who are passionate about continuous improvement, cross-functional collaboration and delivering meaningful impact through well executed integrations. Key Responsibilities Be the primary technical point of contact for prospective merchants throughout the integration lifecycle. Lead end-to-end onboarding and API implementation efforts, ensuring timely and successful go-lives. Translate complex technical concepts into accessible language for business stakeholders. Coordinate with cross-functional teams to identify, troubleshoot and resolve integration blockers. Maintain deep expertise in Boku s payment APIs and platform capabilities. Collaborate with Product team to relay merchant feedback and advocate for scalable solutions. Continuously improve integration playbooks, documentation, and best practices. Monitor integration KPIs and merchant satisfaction to drive continuous improvement. Plan, organize and lead recurring integration meetings (both internal and external stakeholders) Proactively identify, communicate and mitigate project risks, delays or technical gaps Advise merchants on solution design to support scalable and efficient integrations Clearly document and maintain project specific documentation within internal systems and tools Measures of Success 1. Timely Delivery Meeting or exceeding integration project deadlines and issue resolution without compromising on quality. Efficient management of multiple tasks and projects 2. Technical Integration Quality Delivery of robust, scalable and secure integration solutions Minimizing post-launch issues through thorough validation and proactive technical planning 3. Documentation & Reporting Maintaining comprehensive, accurate and up-up-date documentation for all integration projects Providing transparent and timely reporting on integration progress, risks and issue resolutions 4. Effective Communication & Collaboration Clear and consistent communication keeping internal and external stakeholders informed Proactive cross functional collaboration to resolve any blockers efficiently. 5. Adaptability and Problem Solving Ability to handle dynamic and evolving project requirements with minimal disruption to timelines or outcomes Proactive identification of integration blockers and risks and ownership of its resolutions Key Skills and Competencies Proven track record of successfully managing large projects (API based) in the payment industry. Experience of working directly with merchants, payment providers and business across different regions Proficient and deep understanding in API testing tools (e.g. Postman, Swagger..) Basic knowledge of SQL. Skilled in log analysis, with a strong ability to troubleshoot complex issues. Excellent communication skills for technical and non-technical audiences Self-motivated and able to thrive in fast-paced, often ambiguous environments with frequent changes. Comfortable working with colleagues across different time zones and in cross-functional teams. Strong technical project management skills to oversee and prioritize multiple projects/initiatives Quick learner with strong analytical and problem-solving skills for new technologies. Deep understanding of payment industry standards, ideally local payment methods, and compliance requirements. Qualifications Degree in Technology/Engineering or a related field. (preferred) 6+ years of experience in technical project management, solutions engineering or integration management ideally in a fintech, payments environment

Job Title: Senior SpecialistLocation: NoidaExperience: 2 55 YearsQualification: B-TechProject Role: Senior SpecialistOpen Position(s):1Job Role:Support cloud automation escalations, perform RCA, resolve tickets independently, and contribute to knowledge sharing and customer satisfaction Must-Have Skills:- Hands-on experience in cloud automation and issue resolution- Ability to handle escalations and perform root cause analysis- Strong adherence to SLAs, quality standards, and compliance policies- Proactive in knowledge base updates and team coaching- Focus on First Call Resolution and enhancing CSAT","Work_Experience1-3 years

Job Title: DeveloperLocation: Bengaluru, IndiaExperience:47 YearsProject Role: DeveloperJob Role:Design, develop, and maintain client-facing software solutions while ensuring performance, quality, and timely delivery across project lifecycle Must-Have Skills:- Analyze client requirements and convert them into functional designs- Develop, test, and debug software applications with attention to performance and scalability- Collaborate with cross-functional teams for requirement gathering, issue resolution, and delivery updates- Perform root cause analysis and continuous improvement of systems- Ensure clean coding, documentation, and status reporting as per project norms- Maintain high customer satisfaction through effective communication and timely support

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation Good knowledge of SQL\MS Access and MS Excel is preferred Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs Provides consultation on client hierarchy structure and reporting field alignment / standardization. Responsible for production of recurring and ad hoc Portfolio/Email reporting Supports work flow management procedures Maintain expected productivity and customer satisfaction goals. Work with peers to develop better procedures and client offerings, solve problems and investigate issues Experience in client facing analytics and\or MI product support Strong quantitative, analytical, problem solving & reconciliation skills With each inbound extract check/identify/report for compatible formats, missing data, anomalies, file type, date formats, number formats, invalid air, car, hotel codes, date range, duplication, no data procedures. Manage RSCC & HMM tasks or any process related tasks that Co-ordinate with global operations teams/depts./offices to ensure data accuracy Maintain high level of quality and compliance scores Identify and drive operational efficiencies Work in tandem with the team to ensure that the SLA s are met on a consistent basis Effectively work and communicate with all departments and heads within GBT (all its affiliates) & Vendor Partners to fulfil business requirements in a prompt and efficient manner. Is team player. Share new insights and developments with team members. Commitment to team goals and deadlines. Work with peers to develop better procedures, solve problems and investigate issues. Collaborate with all data sources to compile data flow and integrate into a single set of client data, establish reporting fields and format Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

At Kodo, we believe, managing a fast-growing company s finances & operations shouldn t feel like a juggling act. That s why we offer a single platform to streamline all purchase decisions, automate repetitive tasks and simplify payments. From corporate cards with smart controls to accounts payable and procure-to-pay solutions, Kodo equips fast-growing businesses with everything they need to save time, cut costs, and scale easily. Trusted by companies such as Cars24, Mensa Brands, Zetwerk and many more, Kodo transforms financial chaos into clarity. These teams are empowered with flexible corporate cards, automated vendor payments and reimbursements, and streamlined procurement processes while integrating effortlessly with their ERPs for real-time insights. We have raised $14M from investors such as Y Combinator, Brex, and other global investors. We re on a mission to simplify the CFO stack for fast-growing businesses. We believe in creating exceptional products for our customers, an enriching environment for our team, and a solid business that grows profitably. Roles And Responsibilities: End to end implementation of cloud procurement projects including design, configuration, testing, post go-live support, reporting, training Helping customers to focus on their goals by driving the implementation towards a successful, on-time implementation. Coordinate with onsite engagement team and client team to gather requirements, develop workplan, determine expectations and finalize deliverables Support pre-sales activities, which includes: responding to RFPs; attending client orals Ensure quality project delivery of engagements led by self and those that are executed by direct reportees Responsible for P2P production support and enhancement activities and a liaison with business process owners to validate requirements for changes to processes and recommend best practices across P2P process. A functional subject matter expert of the Procure to Pay process; including supplier on-boarding, purchase requisitioning, sourcing, and contracts, and payables. Identify issue pattern and work with product management and engineering team for system resolution Customer advocate for issue resolution / functionality & feature prioritization Collaborate with other functional and technical teams on business needs, information, applications, and long term plans while helping to ensure integration with strategic plans. Manage business process mapping, process re-engineering and gap analysis. Recommend opportunities for streamlining, consolidating and optimizing processes. Recommending road maps to close performance gaps and developing high level implementation plans Job Requirement 2-5 years consulting experience in Source to Pay and/Procure to Pay solutions required and experience in systems applications consulting, either internally or via an IT organization or externally with a consulting firm or software provider. 2+ years of experience implementing Cloud Procurement suites such as Ariba, Coupa, Ivalua, GEP SMART or any other similar product suite. Hands on experience in configuring, testing and implementing Source to Pay and/Procure to Pay solutions required Proven ability to facilitate knowledge transfer and translate complex technical issues into compelling business benefits. Strong customer facing skills, ability to influence and motivate internal/externals teams and vendor partners. Exceptional client management skills and be able to work with customers to execute an implementation plan that works towards a rapid, successful Go-live. Experience in configuring and delivering software demonstrations are mandatory. Deep understanding of Procurement related processes including Source-to-Pay (both upstream and downstream), Contract Lifecycle Management, Supplier Management, Category Management, Spend Analysis etc. Has an extensive experience in handling International Customers and ready to work in Shifts

The Endpoint Support Analyst will provide critical day to day support for Windows and Mac devices. The analyst will work on ServiceNow user tickets and basic project work. The candidate must be self-motivated and autonomous, proficient in communication both written and verbal, and experienced with ITIL processes. Troubleshoot issues with Windows and Mac device enrollment using Microsoft Autopilot and JAMF over the air provisioning. Support OS patching, Microsoft Office, and Google Chrome changes, and review and solve hardware driver issues. Monitor and remediate compliance and configuration drift using reports, proactive remediation scripts, and integrated analytics tools such as Log Analytics. Understanding of Group Policy Objects (GPOs) and Conditional Access policies Research and resolves systemic issues and problems with software and hardware on Windows and Mac systems. Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job Collaborate with the Service Desk and other L1 teams to identify systemic issues and coordinate investigation and solution implementation. Completes project assignments and ad-hoc project needs commensurate with job expectations. Basic Qualifications: Bachelor s degree and 2 years of Information Systems experience OR Associate s degree and 4 years of Information Systems experience OR High school diploma / GED and 8 years of Information Systems experience Preferred Qualifications: 4+ years providing end-user support in a multi-system environment including issue resolution, upgrades/patching, and general management across PC, Mac, Tablet, Smartphones, VDIs and peripherals Working knowledge of MS Office Suite and Browser management required. PowerShell, python or other scripting tools would be very helpful 2+ years working with Intune, JAMF, ServiceNow, and NextThink or 1e Tachyon. Working knowledge of Agile methodology Ability to address rapidly changing priorities in a fast-paced environment Familiar with ITIL-based processes and the use of ServiceNow or similar management platform Excellent communication, interpersonal skills, and writing skills with ability to understand customer needs Passionate about customer service and how it can transform businesses Excellent project management skills and ability to multitask with ease The Endpoint Support Analyst will provide critical day to day support for Windows and Mac devices. The analyst will work on ServiceNow user tickets and basic project work. The candidate must be self-motivated and autonomous, proficient in communication both written and verbal, and experienced with ITIL processes. Troubleshoot issues with Windows and Mac device enrollment using Microsoft Autopilot and JAMF over the air provisioning. Support OS patching, Microsoft Office, and Google Chrome changes, and review and solve hardware driver issues. Monitor and remediate compliance and configuration drift using reports, proactive remediation scripts, and integrated analytics tools such as Log Analytics. Understanding of Group Policy Objects (GPOs) and Conditional Access policies Research and resolves systemic issues and problems with software and hardware on Windows and Mac systems. Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job Collaborate with the Service Desk and other L1 teams to identify systemic issues and coordinate investigation and solution implementation. Completes project assignments and ad-hoc project needs commensurate with job expectations. Basic Qualifications: Bachelor s degree and 2 years of Information Systems experience OR Associate s degree and 4 years of Information Systems experience OR High school diploma / GED and 8 years of Information Systems experience Preferred Qualifications: 4+ years providing end-user support in a multi-system environment including issue resolution, upgrades/patching, and general management across PC, Mac, Tablet, Smartphones, VDIs and peripherals Working knowledge of MS Office Suite and Browser management required. PowerShell, python or other scripting tools would be very helpful 2+ years working with Intune, JAMF, ServiceNow, and NextThink or 1e Tachyon. Working knowledge of Agile methodology Ability to address rapidly changing priorities in a fast-paced environment Familiar with ITIL-based processes and the use of ServiceNow or similar management platform Excellent communication, interpersonal skills, and writing skills with ability to understand customer needs Passionate about customer service and how it can transform businesses Excellent project management skills and ability to multitask with ease

Job_Description":" Role Overview- Key Points: Were seekinga sharp and proactive In-Stock Manager to lead availability and speedperformance across online marketplaces like Amazon, Flipkart, and Myntra. This criticalrole ensures customers see the right products with accurate promises,minimizing out-of-stock issues. Youll collaborate with supply chain, category,operations, and platform teams to drive inventory health, reduce lost sales,and maintain strong marketplace performance. This hands-onrole requires a detail-oriented and analytical individual to excel in ourUdaipur headquarters. Key Responsibilities: 1. Inventory Health: Manage stock levels, ensure high availability, and reduceout-of-stocks. 2. Planning & Forecasting : Align with supply chain and categoryteams on plans based on platform visibility, seasonality, and campaigns. 3. Speed & Promise Metrics : Monitor delivery timelines andensure performance SLAs are met. 4. Unhealthy Inventory Management : Identify and clear aging orslow-moving stock. 5. Flex Launches : Plan and execute flexible fulfillment models to improve reachand delivery speed. 6. Platform Coordination : Troubleshoot availability and promise issues with platform opsand account managers. 7. Daily Ops Execution : Ensure seamless PO, ASN, GRN processes with supply chainpartners. Why This RoleMatters: Impact on Customer Experience 1. ProductPromise : Stock management directlyaffects customer satisfaction. 2. Revenue Growth : Reducing lost sales unlocks revenue potential. Career Opportunities * 1. Cross-functionalCollaboration : Directaccess to ops, finance, and category teams. 2. GrowthPotential : Opportunity to scale intobroader operations or demand planning roles. A DynamicDay: 1. MorningReview : Analyzes OOS and low-stock SKUson Amazon and Flipkart. 2. CampaignPlanning : Aligns with category and FCteams on upcoming demand. 3. IssueResolution : Resolvespromise issues with Amazon Flex team. 4. InventoryManagement : IdentifiesB2B clearance opportunities for aging inventory. 5. End-of-Day Tasks : Updatestrackers, flags issues, and preps inbound plan. Requirements Requirements: 1. Experience:3-5 years in inventory planning, marketplace operations, or e-commerce supplychain. 2 AnalyticalSkills: Strong analytical and problem-solving skills, with Excel fluency. 3. MarketplaceKnowledge: Understanding of marketplace functions, seller panels, fulfillmentmodels, and speed metrics. 4. PlatformExperience: Prior experience with platforms like Flipkart, Amazon, or in-houseFCs is preferred. 5. Work Style:High ownership, responsiveness, and ability to thrive in a fast-pacedenvironment. 6. Location:Based in Udaipur or willing to relocate full-time (no hybrid setup). ","

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. Job Summary As a Payment Lifecycle Analyst within JPMorgan Chase, you will play a crucial role in upholding the companys strength and resilience. Your contributions will be instrumental in fostering the firms growth responsibly, as you anticipate new and emerging risks and apply your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance. Job Responsibilities Monitor and ensure timely reporting and escalation of transactions in accordance with established policies and procedures. Serve as either maker, checker, or authorizer of the transactions received, ensuring that transactions are completed accurately and that high-value, urgent transactions are prioritized. Implement and maintain robust controls and procedures to mitigate operational risks and prevent errors, following the escalations matrix for identified issues. Mail correspondence timely with internal and external clients. Collaborate with cross-functional teams, including Tech, Relationship Manager, and Treasury for efficiency and effectiveness in day-to-day operations. Assist in issue resolution and provide incident report in case of errors. Identify training and development needs for team members to enhance their skills and capabilities. Be a back-up for other processes within the department. Run assigned process improvement projects. Prepare and present reports to senior management on key performance metrics, operational issues, and strategic initiatives to support decision-making and drive process improvements. Possess knowledge of FATF as a key advantage. Required Qualifications, Skills and Capabilities Bachelors degree in finance, accounting, business, or related field. Minimum of 5 years of experience in cash operations, payments processing, or financial services. Strong knowledge of payment processes, payment systems, and regulatory requirements in the APAC region. Must have understanding of and experience in Payments, Swift, Correspondent banking etc. Must have experience in MTS application. Effective communication and interpersonal skills, with the ability to collaborate with diverse stakeholders at all levels. Proven leadership abilities, including team management, coaching, and performance evaluation. Demonstrated ability to drive process improvements, optimize operational efficiency, and ensure adherence to compliance standards. Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills Ability to multi-task and monitor critical transactions cut off, regulatory and control processes effectively Ready to work in rotational shift / flexible on work schedule Preferred Qualifications, Skills and Capabilities Tableau, Alteryx knowledge is an added advantage

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

Join Barclays as a Analyst role where youll spearhead the evolution of our digital landscape, driving innovation and excellence. Youll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. At Barclays, we dont just anticipate the future - were creating it. To be successful in this role, you should have below skills: Experienced with MS office toolkit (Word, PPT, Excel, Access Database etc). Excellent communication and presentation skills in both formal and informal settings ability to interact with the region and UK / US as part of a global team (written and verbal) Strong control awareness - in particular, the ability to identify and escalate potential control breakdowns and to streamline processes in an effective and efficient manner. Has the initiative and ability to break down problems into components parts and resolving them. Attention to detail and analytical. Confident and assertive manner. Some other highly valued skills may include below: CFA/master s in finance / financial engineering would be an advantage Article ship / Industrial trainee in mid to large sized firms Audit exposure in large financial institutions / banks preferred. You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in our Chennai office. Purpose of the role To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. Accountabilities Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. Collaboration with teams across the bank to align and integrate operational processes. Identification of areas for improvement and providing recommendations in operational processes. Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency. Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders. Identification of industry trends and developments to implement best practice in banking operations. Participation in projects and initiatives to improve operational efficiency and effectiveness. Analyst Expectations Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

Your role and responsibilities As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise You'll have access to all the technical and management training courses you need to become the expert you want to be. You'll learn directly from expert developers in the field; our team leads love to mentor You have the opportunity to work in many different areas to figure out what really excites you. Should have minimum 3 or more years of relevant experience in ODI(Oracle Database Integrator) 12c Development and Implementation. Should have hands on experience in complex data migration between heterogeneous large complex databases (Oracle database is must) Preferred technical and professional experience You'll have access to all the technical and management training courses you need to become the expert you want to be. Should have minimum 3 or more years of relevant experience in ODI (Oracle Database Integrator) 12c Development and Implementation. Should have good knowledge of integrating with WebServices, XML(Extensible Markup Language) and other API(Application Programming Interface) to transfer the data - from source and target, in addition to database

Supply Chain Manager Location : Naya kheda, Rampura, Shaubaghpura Type : Full-time Reports To : Operations Head / Director Key Responsibilities : Oversee procurement, vendor coordination, inventory control, and logistics. Ensure timely stock availability without overstocking. Negotiate with suppliers for better terms and cost efficiency. Optimize warehouse and transport operations. Maintain accurate documentation and reporting. Ideal Candidate : 7 years experience in supply chain or logistics. Strong negotiation, Excel, and ERP skills. Organized, proactive, and pressure-ready. Warehouse Manager / Storekeeper Location : Naya kheda, Rampura, Shaubaghpura Type : Full-time Reports To : Supply Chain Manager Key Responsibilities : Manage stock levels, goods receipt, and dispatches. Conduct stock audits and ensure accurate records. Oversee warehouse cleanliness, safety, and layout optimization. Supervise helpers and loading staff. Maintain inward/outward documentation and coordinate deliveries. Ideal Candidate : 7 years experience in warehouse/storekeeping. Knowledge of inventory systems (Tally/ERP). Physically active and organized. Logistics Coordinator Location : Naya kheda, Rampura, Shaubaghpura Type : Full-time Reports To : Supply Chain Manager Key Responsibilities : Plan and schedule daily deliveries. Coordinate with drivers, vendors, and store teams. Handle delivery documentation, PODs, and status updates. Resolve transport delays, errors, and customer queries. Track stock transfers and assist with audits. Ideal Candidate : 2–4 years’ experience in logistics or dispatch. Good coordination and documentation skills. Familiar with Tally/ERP and Excel.

Key Responsibilities Perform service and installation of equipment / instruments at client sites. Conduct fault finding and resolve issues/faults in equipment. Coordinate with new or existing clients to secure orders. Ready to travel within the Pune region as per client site requirements. Skills and Attributes Good communication skills.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities As a Software Developer you'll participate in many aspects of the software development lifecycle, such as design, code implementation, testing, and support. You will create software that enables your clients hybrid-cloud and AI journeys. Your primary responsibilities include: Comprehensive Feature Development and Issue Resolution: Working on the end to end feature development and solving challenges faced in the implementation. Stakeholder Collaboration and Issue Resolution: Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Continuous Learning and Technology Integration: Being eager to learn new technologies and implementing the same in feature development. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise You'll have access to all the technical and management training courses you need to become the expert you want to be. You'll learn directly from expert developers in the field; our team leads love to mentor You have the opportunity to work in many different areas to figure out what really excites you. Should have minimum 3 or more years of relevant experience in ODI(Oracle Database Integrator) 12c Development and Implementation. Should have hands on experience in complex data migration between heterogeneous large complex databases (Oracle database is must Preferred technical and professional experience None

Kolkata Candidates Preferred Manual Tester (with Strong English Communication) We are looking for a detail-oriented Manual Tester with excellent English-speaking and writing skills to join our QA team. The ideal candidate will be responsible for testing software applications to ensure they meet business requirements and deliver a high-quality user experience. Key Responsibilities: Analyze requirements, design test cases, and execute manual test scripts. Identify, document, and track bugs using tools like Jira, Bugzilla, or similar. Perform functional, regression, integration, and usability testing. Communicate effectively with developers, project managers, and other stakeholders. Participate in sprint planning, daily stand-ups, and client meetings as required. Provide clear and concise test documentation and test reports. Suggest improvements to UI/UX and overall application quality. Collaborate with the team to ensure testing is aligned with project goals and deadlines. Key Requirements: Bachelors degree in Computer Science, Information Technology, or a related field. 1-3 years of experience in manual testing. Strong understanding of SDLC and STLC. Good experience in writing test cases and test scenarios. Excellent spoken and written English communication skills (must be able to attend client calls and write clear bug reports). Ability to understand business logic and suggest relevant test coverage. Attention to detail and ability to work independently. Familiarity with Agile/Scrum methodology is a plus. Knowledge of tools like Jira, TestRail, or Excel for test case management. Preferred Qualifications: Experience working with international clients. Basic knowledge of automation tools (Selenium, Postman for API testing, etc.) is a bonus.

Key Responsibilities: A day in the life of an Infoscion As part of the Infosys consulting team your primary role would be to lead the engagement effort of providing high quality and value adding consulting solutions to customers at different stages from problem definition to diagnosis to solution design development and deployment You will review the proposals prepared by consultants provide guidance and analyze the solutions defined for the client business problems to identify any potential risks and issues You will identify change Management requirements and propose a structured approach to client for managing the change using multiple communication mechanisms You will also coach and create a vision for the team provide subject matter training for your focus areas motivate and inspire team members through effective and timely feedback and recognition for high performance You would be a key contributor in unit level and organizational initiatives with an objective of providing high quality value adding consulting solutions to customers adhering to the guidelines and processes of the organization If you think you fit right in to help our clients navigate their next in their digital transformation journey this is the place for you Technical Requirements: Should be a Graduate with at least 9 years of experience Should have done SAP Ariba implementation activities Requirement gathering fit gap analysis system configuration customization cutover Go live etc Integration with SAP ECC or S4 Hana Must be good with SAP Ariba day to day support activities Defect analysis and issue resolution of support incidents Must be able to Identify resolve interface issues Work independently and lead others Should be good at SAP Ariba Functional SME Skills SAP Ariba Strategic Sourcing Ariba Buying Invoicing PTP Ariba Commerce automation Ariba Supply chain Collaboration Additional Responsibilities: Good knowledge on software configuration management systems Strong business acumen strategy and cross industry thought leadership Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Two or three industry domain knowledge Understanding of the financial processes for various types of projects and the various pricing models available Client Interfacing skills Knowledge of SDLC and agile methodologies Project and Team management Infosys Ltd is committed to ensuring you have the best experience throughout your journey with us We currently have open positions in a number of locations across India Bangalore Pune Hyderabad Chennai Chandigarh Trivandrum Indore Nagpur Mangalore Noida Bhubaneswar Kolkata Coimbatore Mumbai Jaipur Mysore Hubli While we work in accordance with business requirements we shall strive to offer you the location of your choice where possible Preferred Skills: Technology->SAP Technical->SAP Ariba on Cloud,Technology->SAP Functional->SAP Ariba

What you'll be doing Patch Management & Deployment: Deploying patches across endpoints and servers, troubleshooting deployment failures, and monitoring patch compliance. BigFix Client Management: Installing, configuring, and troubleshooting BigFix clients on endpoints, ensuring connectivity, and resolving communication issues. Fixlet & Baseline Management: Deploying Fixlets, Tasks, and Baselines for software installations and security updates, monitoring deployment failures, and troubleshooting. OS Deployment & Upgrade: Assisting in OS image deployment using BigFix OSD, deploying Windows 10/11 upgrades, and troubleshooting upgrade failures. Console Administration: Managing user roles and permissions in the BigFix Console, generating reports on system compliance and vulnerabilities. Troubleshooting & Issue Resolution: Resolving client-server communication issues, analyzing logs and error messages, and working with L3 teams for escalated issues. Compliance & Security Enforcement: Ensuring that systems comply with security policies and regulations, such as PCI. System Auditing: Performing regular system audits, including log monitoring, patch reviews, and system alert message reviews. Monitoring Systems: Creating and updating monitoring systems to provide early warnings of potential issues. Communication: Effectively communicating relevant systems-related information to the IT team and superiors. On-Call Support: May be required to provide after-hours on-call support. Essential Skills: Strong understanding of BigFix concepts and features. Experience with patch management and endpoint security. Experience with Linux, Windows, and macOS. Troubleshooting and problem-solving skills. Experience with BigFix OSD and OS deployment. Familiarity with security compliance and regulations.

Create and enforce Standard , Specific & Design parts for effective data management Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data Devise and implement efficient and secure procedures for data handling and analysis with attention to all technical aspects Support others in the daily use of data systems and ensure adherence to legal and company standards Assist with reports and data extraction when needed Monitor and analyze information and data systems and evaluate their performance to discover ways of enhancing them (new technologies, upgrades etc.) Troubleshoot data-related problems and authorize maintenance or modifications Manage all incoming data files. Continually develop data management strategies. Analyse & validate master data during rollouts. Raise incidents tickets and work closely with other IT operations teams to resolve MDM issues. Being resilient and strive towards taking the team to next level by highlighting roadblocks to management Critical Challenges Mtiers facing transformation challenges while business continuity must be maintained in Regions Complex end to end data flows with many cross-data dependencies

As this is an Intellimatch developer role Interacting with business client stakeholders & assessing requirements for the new reconciliation & responsible for matching rule prototype configuration & implementation in Intellimatch platform Required Candidate profile Responsible for working with business users to gather understand collateundersta & the requirement Configure the Imatch tool follow the test run process to produce the Imatch results and release cycle

We are seeking experienced BAU Consultants to support a multi-year project focused on the assurance of regulatory reporting within the context of EMIR and MIFID (Transaction Reporting and Post-Trade Transparency). This role is integral to ensuring the bank's regulatory reporting processes remain accurate, compliant, and well-controlled on a daily basis. The ideal candidate will have a strong control mindset, be highly detail-oriented, and demonstrate the ability to follow bank procedures while carrying out day-to-day control activities. Responsibilities Daily Execution of Controls: Perform day-to-day control checks to ensure accurate and complete regulatory reporting in line with EMIR and MIFID (TR & PTT) requirements. Regulatory Assurance: Ensure that all reporting processes comply with internal control frameworks and external regulatory obligations. Issue Investigation & Resolution: Identify and escalate reporting discrepancies, control breaks, or process failures. Work with internal teams to ensure timely resolution of issues. Monitoring & Oversight: Assist in monitoring trade and transaction reporting, ensuring proper oversight of regulatory submissions and adherence to quality standards. Procedure Adherence: Follow bank-approved standard operating procedures (SOPs) and control frameworks to maintain consistency and compliance. Data Validation & Reconciliation: Perform reconciliation of trade data against trade repositories and regulatory submissions to detect and address any anomalies. Stakeholder Coordination: Work closely with Compliance, IT, Operations, and Risk teams to maintain robust reporting controls. Regulatory Change Support: Assist in implementing process adjustments required due to regulatory updates and enhancements in the reporting framework. Reporting & Documentation: Maintain clear and detailed documentation of control activities, issue logs, and remediation efforts. Testing & Assurance: Support User Acceptance Testing (UAT) and control enhancements to ensure reporting accuracy. Skills Strong knowledge of EMIR and MIFID regulations, specifically Transaction Reporting (TR) and Post-Trade Transparency (PTT). At least 2-3 years of experience in a BAU regulatory reporting role within a financial institution. A strong control mindset with experience in performing control-related activities within a regulatory reporting environment. Understanding of trade lifecycle events and their impact on regulatory reporting. Experience working with regulatory reporting platforms (e.g., Unavista, DTCC, or other trade repositories). Proficiency in data reconciliation, exception management, and control oversight. Strong analytical and problem-solving skills to investigate reporting discrepancies. Ability to follow structured procedures while maintaining flexibility to adapt to evolving regulatory requirements. Excellent attention to detail and ability to work in a fast-paced, high-pressure environment. Strong communication and stakeholder management skills to coordinate with internal teams. Nice to have Experience working in a regulatory operations, compliance, or control function. Familiarity with data management tools and ability to analyze large data sets for reporting accuracy. Exposure to automation tools or process improvement initiatives within regulatory reporting. Knowledge of risk and control frameworks within financial institutions.

As a Senior Process Analyst - HR , you'll support both employee and business needs by delivering outstanding HR services. Primary Responsibilities Update and process employee data in the HR System to provide accurate and timely information for various HR Services. Interface with customers to resolve questions and issues regarding compensation administration/processes . Provide data for any internal business controls team as required. Ensure compliance with the client's existing standards. You'll need a good understanding of internal and external policies, procedures, regulations, and compliance related to Human Resources to respond to employee queries effectively. Required Education Bachelor's Degree Preferred Education Master's Degree Required Technical and Professional Expertise Graduate/Postgraduate ( MBA HR is preferred ) with a minimum of 3-5 years of experience in Core HR & Issue Resolution for International IT/ITES Companies. Ability to communicate and resolve difficult customer service issues. Proficient in Core HR processes (excluding Recruitment) . Ability to troubleshoot and implement changes in processes. Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements. Preferred Technical and Professional Experience Proficient in MS Office applications . Excellent communication skills in English, both oral and written. Self-directed and ambitious achiever, meeting targets effectively. Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.

About The Role : Role Purpose The purpose of the role is overall development of the target Architecture through defining the technology roadmap for own business/ domain. Recognized as the subject matter expert for a specific domain and provides expert advice & guidance to different business stakeholders Do Develop architectural application for the new deals/ major change requests in existing deals Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people, information, technology and solutions. Contributes to the Target Architecture, by developing and maintaining the technology roadmap for area of expertise and ensuring that roadmap remains aligned to the Business Strategy Recognizing innovative use of technology for increasing performance measures Works with other IS and business stakeholders to drive the development and adoption of the target architecture for own domain Establish domain specific standards, near/mid-term strategy, and roadmaps, in adherence to, and in support of Enterprise standards, strategy, and roadmaps. Guide a solution from concept to delivery - envision and create solutions that meet requirements Prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment Oversee product/ platform engineering, protocol map development, virtualization as per the business solution requirements Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners Partners with IT and line of business functional groups to communicate and clarify business needs, contributes to the development of long-range system plans, and ensures that IT products, services and processes are aligned with line of business needs. Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes Provides technology consulting to solution architects, junior staff members, and others who are using or modifying multiple domain technologies within a solution, insuring the technology operates coherently to meet overall needs Interaction with EA, OEMs, Technical leads for defining business solutions Depending on the client's need with particular standards and technology stacks create complete RFPs Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Provide solution of RFP's received from clients and ensure overall design assurance Develop a direction to manage the portfolio of all the business/ domain requirements including systems, shared infrastructure services in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution for the big/small data Provide technical leadership to the implementation of custom solutions through thoughtful use of modern technology Define and understand current issues and problems and identify improvements Evaluate and recommend solutions to integrate with overall technology ecosystem keeping consistency throughout Understand the root cause problem in integrating business and product units Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Collaborating with sales and delivery leadership teams to identify future needs and requirements Tracks industry and application trends and relates these to planning current and future IT needs Understanding enterprise requirements and provide solutions for technical ecosystem Creating Intellectual Property in forms of services, patterns, models and organizational approaches. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part Responsible for successfully applying the technology in their domain to solve business problems in a supportable, cost effective, way Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, analyze the technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance Seamless integration and advising of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development Serve as technical owner and point of contact for domain specific solutions and provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Collaborate with enterprise architect for translating business strategy to execution Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework. Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits). Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About Exly: Exly is an all-in-one business platform built for knowledge entrepreneurs, coaches, trainers & course creators to start, sell, market and manage their programs (courses, online sessions, consultations and workshops). Exly is a Y-Combinator backed start-up and has raised funding from Indias top VC funds. The company is founded by IIT Kharagpur / IIM Calcutta / BCG alumni. We are at the forefront of the Software-as-a-Service (SaaS) industry, revolutionising how knowledge businesses, coaches & trainers operate and thrive in todays digital landscape. With our cutting-edge solutions, we empower entrepreneurs to streamline their operations, enhance productivity, and achieve their business goals more efficiently. Website: www.exlyapp.com Requirements: Client Interaction & Support Assist team members in maintaining effective communication with clients, ensuring prompt responses and issue resolution. Support client onboarding processes and address basic queries under supervision. Automation & Workflow Assistance Learn and assist in setting up Email and WhatsApp automation for efficient communication. Monitor automation workflows and report inefficiencies or areas for improvement. Work with the team to integrate automation tools into daily operations. Webinar Assistance & Backend Operations Support webinar execution by handling backend operations, including audience engagement and technical assistance. Coordinate with the team to ensure smooth webinar management. Assist in tracking webinar performance and engagement metrics. Data Entry & Management Maintain organized records of webinars, client interactions, and automation processes. Assist in preparing reports and sharing insights with the team. Ensure accuracy and consistency in data management. Benefits: We are using technology to solve some of modernitys most exciting and challenging problems. Work with us to be part of an incredible journey in a high ownership and a fast-growing environment. If you are an ambitious professional with a passion for SaaS and thrive in a fast-paced, collaborative environment, we want to hear from you! Work from Office Collaborative culture Vibrant and entrepreneurial work culture Healthcare insurance Career Growth opportunities

Customer Support (CS) professionals play a critical role in ensuring SPros maximize revenue generation and provide excellent service. They are also responsible for data collection and issue resolution to maintain a smooth operational process. Key Responsibilities: Support Service Professionals (SPros) in delivering high-quality customer service. Manage and resolve customer communications promptly to ensure a Zero Escalation rate. Collect and report daily operating data to the corporate Data Team. Assist with troubleshooting operational challenges and supporting drivers on the field. Qualifications: Good quantitative and problem-solving skills. Proficiency in mobile apps, Microsoft Office, and basic technical tools (e.g., tablets or laptops). Strong English communication skills (verbal and written). Commitment to honesty and reliability in all tasks. Tools Provided: Company-provided mobile devices, tablets, or laptops for work-related tasks.