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Transaction Solutions Analyst SiteMinder

2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

As a Transaction Solutions Analyst at SiteMinder, you will play a crucial role in handling escalated inquiries from the support team, taking ownership of customer problems, and working to identify, respond to, and resolve issues. Additionally, you will be responsible for training and educating internal support and onboarding teams on new product features and best practices for handling customer issues. Your commitment to acquiring new knowledge and contributing to SiteMinder's shared knowledge base will be essential in ensuring the team achieves its goals, objectives, and SLAs. Key Responsibilities: - Handle escalated inquiries from the support team, taking ownership of customer problems, an...

Posted 2 days ago

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