Customer Engagement Manager (SAP Basis) SAP

5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Customer Engagement Manager (CEM) at SAP, you will be responsible for end-to-end customer engagement and the delivery of contractual agreements and services for SAP Cloud Customers, primarily focusing on SAP S/4HANA, private cloud edition deliverables. Your role will involve overseeing the customer lifecycle starting from contract signing, including customer onboarding, continuous service delivery, release and maintenance project initiation, change management, and renewal support for a range of customers. You will be expected to maintain customer satisfaction by mitigating issues, managing escalations, and helping customers maximize the value of their partnership with SAP. Additionally, you will manage various technical and engagement aspects throughout different phases of the customer lifecycle, working closely with Project Leads (PL) and internal delivery teams within SAP Enterprise Cloud Services. Key tasks for this role include providing expert support in operations, facilitating the service lifecycle, and collaborating seamlessly with various stakeholders to ensure the committed scope of delivery is met throughout the customer engagement lifecycle. Joining the SAP Enterprise Cloud Services (ECS) organization means becoming part of a business unit that provides cloud-hosted infrastructure and application management services to SAP customers worldwide. As part of the ECS Private Cloud Customer Center (PC3), you will be part of a shared services organization dedicated to managing service delivery at scale for high-volume, low-touch, private cloud customers. In this dynamic and fast-growing business unit, diverse technical and customer engagement backgrounds are valued as we look for individuals to join our Centers of Expertise globally. You will work alongside smart technical and customer engagement professionals, with ample opportunities for growth and specialized development of your skills. SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone, regardless of background, feels included and empowered to perform at their best. As an equal opportunity workplace and affirmative action employer, SAP values diversity and invests in its employees to inspire confidence and help them realize their full potential. Join SAP, a purpose-driven and future-focused company, where you can bring out your best and contribute to creating a better and more equitable world for all. Note: Successful candidates may undergo a background verification with an external vendor. Requisition ID: 428666 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.,

Posted 1 day ago

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