77 Issue Escalation Jobs - Page 2

Job Summary: The On-Site Service Technician Level III acts as a technical specialist and primary customer support contact, responsible for diagnosing and completing repairs on Cummins products at a designated customer site. The role ensures equipment reliability and customer satisfaction while adhering to safety and quality standards. Key Responsibilities: Diagnostics & Repairs: Independently perform diagnostics, troubleshooting, and repairs on power generation and/or engine products at customer sites. Customer Support: Maintain strong customer relationships by ensuring prompt and efficient service to minimize equipment downtime. Technical Mentorship: Provide guidance on preventive maintenan...

The Account Manager plays a crucial role in establishing and nurturing long-term, trusting relationships with customers. Your primary responsibility will be to manage a portfolio of assigned customers, foster new business opportunities from existing clients, and actively pursue new sales prospects. As the Account Manager, you will serve as the primary point of contact for all customer account management issues. Building and sustaining robust client relationships will be essential to your success in this role. You will be tasked with negotiating contracts, finalizing agreements to drive profitability, and cultivating trusted advisor relationships with key accounts, customer stakeholders, and ...

You have over 10 years of experience working with EPM tools such as Oracle HFM, Planning, and FDMEE. In addition, you have 3+ years of experience specifically with OneStream Software implementations. The job location can be in Chennai, Bangalore, Noida, Pune, Gurgaon, Hyderabad, Kolkata, Delhi, or Mumbai. In this role, your responsibilities will include: - Over 5 years of experience in financial consolidation project management, with a focus on OneStream Software or Oracle Hyperion Financial Management (HFM) implementations. - Experience as a Solution Architect in at least two full lifecycle OneStream Software projects. - Strong communication skills, both verbal and written, as well as excel...

As an intern at SocialAddress, your primary responsibilities will include handling customer inquiries through phone, email, and chat channels. You will be expected to resolve customer complaints in a timely and professional manner. Additionally, you will be responsible for maintaining customer records, updating necessary information in the system, and providing guidance and support to customers regarding products and services. Collaboration with internal teams to address complex issues will be a key aspect of your role. You will need to identify and escalate priority issues to the appropriate department and follow up on customer interactions to ensure satisfactory resolution. Gathering custo...

The role will involve being responsible for all testing activities, including designing test scenarios, test cases, reporting defects, and ensuring follow-up until closure. You will need to interact with other teams and play a key role as a team player in project-related activities from a QA perspective. Your core responsibilities will include creating test cases, executing them, and mentoring junior/intermediate team members in test case creation to ensure comprehensive coverage at all levels. You will also need to take on the role of a task leader, collaborating closely with the Project lead to plan daily tasks and assign sub-tasks to team members. Additionally, you should be able to creat...

As a Business Process Support Executive, your primary responsibility will be to manage and maintain WordPress websites. This includes updating websites, testing functionality post-updates, ensuring plugin security, and coordinating with teams and clients for smooth operations. You will be tasked with monitoring and updating WordPress websites as part of the Website Care service. It will be crucial to test websites post-updates to confirm proper functionality and address any issues that may arise. Additionally, you will need to stay vigilant in applying core updates, managing plugins, themes, and security patches in a timely manner. Your role will involve generating detailed daily and monthly...

Position: PTP Invoice Process Experience needed: 2 to 4 years of experience into Workday, T&E, Invoice processing, Indexing, Exception Management. Shift: Full-Time, In-Office/Hybrid,( Both 11:30AM-8:30PM) Both way Cab service will be provided Location: Bangalore CTC: 2-5 LPA Joining: Immediate (preferred)/max 15 days Qualification: Mandatory Finance Background- B.COM, BBA, M.COM & MBA/PGDM Candidates Only Must Have Skills:- PTP, Workday, T&E, Invoice processing , Indexing, Exception Management Job Description: - 15 years of education with relevant experience of 2-4 years in P2P for Senior Analysts and 1-3 years of relevant experience for Junior Analysts Prior experience in all Accounts Payab...

As a Junior Network Engineer based in Bangalore, India, your main responsibilities will include planning and executing Firewall Installation either remotely or onsite, while ensuring adherence to best practices. You will be providing seamless customer support via phone and email, troubleshooting Firewall and Network related issues effectively. It is crucial to maintain detailed documentation of customer interactions, solutions provided, and feedback in the issue tracking system for future reference and improvement of best practices. You will play a key role in relaying customer feedback and recurring technical issues to the product team through reporting managers. Continuous learning is esse...

As an intern at Arihant Industrial Corporation Limited, your day-to-day responsibilities will include efficiently handling calls, both inbound and outbound, with a focus on managing high volumes effectively. You will be expected to interact with customers in a clear and professional manner, addressing inquiries and resolving issues promptly. Providing accurate information and aiming for first-call resolution will be essential, along with documenting all interactions and resolutions in the CRM system. In cases of complex issues, you will need to escalate them promptly to the appropriate teams for further assistance. Maintaining professionalism and building positive customer relationships will...

As an L1 SOC Analyst with 3 to 5 years of experience, you will be responsible for expertise in Triage, Threat Detection and Response, Threat Hunting, and SOC Assessment. Your role will involve utilizing your in-depth knowledge of Sentinel and Crowdstrike, along with security event collection, monitoring, analysis, issue investigation, and incident response leveraging automated SOAR tools. Your primary duties will include real-time monitoring, data enrichment, event correlation, OS/application event analysis, and IOC based threat hunting. Additionally, you will be tasked with email analysis, investigation, and phishing detection. You will play a key role in incident workflow management, issue...

As a customer service representative, your main responsibility will be to answer calls from customers, assess their needs, and provide them with the appropriate information and services. Additionally, you will be expected to provide customer service and sales support, as well as identify and escalate priority issues. It is essential that you stay up-to-date with Tariff information and follow up with customers to ensure that their needs have been met. We are looking for candidates who have completed any degree and are preferably located around Erode. The role requires individuals who are willing to work the evening shift (3:45 PM to 11:45 PM) and the night shift (11:45 PM to 7:45 AM). If you ...

You will be responsible for building and maintaining profitable relationships with key customers. This includes overseeing the relationship with customers handled by your team, resolving customer complaints quickly and efficiently, and collecting client feedback about their experience. Additionally, you will be expected to meet with managers in the organization to plan strategically, ensure both the company and clients adhere to contract terms, and act as a point of contact for complaints, escalating issues as appropriate. This is a full-time, permanent role with a flexible schedule and fixed shift. You will also be eligible for a yearly bonus. The work location is in person.,

Role supports Open Enrollment in Oracle Fusion HCM by handling repeatable, documented configuration tasks. Requires HCM experience and close coordination with onshore HRIS & Benefits teams to ensure accurate, timely system updates. Required Candidate profile 1+ yrs exp in Oracle Fusion HCM (Benefits/Open Enrollment preferred). Skilled in testing, SOPs, documentation, with good English. flexible to work 3–4 hrs overlap with U.S. time.

As a Team Lead Quality Assurance at NES Fircroft in Mumbai, India, you will be responsible for leading the Quality Assurance (QA) function within the Assignment Support team. Your role will involve overseeing the placement validation and audit process to ensure accuracy and compliance across the contractor lifecycle. You will drive continuous process improvements, supervise QA Analysts, and collaborate with cross-functional teams to maintain standards for data integrity, operational quality, and client requirements. Your key responsibilities will include: - Team Leadership & Oversight: Supervising and guiding the QA team by allocating workload, reviewing performance, and providing coaching a...

As a Team Lead Quality Assurance at NES Fircroft in Mumbai, you will be responsible for leading the Quality Assurance (QA) function within the Assignment Support team. Your role will involve overseeing the placement validation and audit process to ensure accuracy and compliance across the contractor lifecycle. You will drive continuous process improvements, supervise QA Analysts, and collaborate with cross-functional teams to uphold standards for data integrity, operational quality, and client requirements. Your key responsibilities will include supervising and guiding the QA team by allocating workload, reviewing performance, and offering coaching and mentoring. You will also be responsible...

We are seeking a proactive and detail-oriented Online Reputation Manager Intern to join our team and play a crucial role in enhancing customer experience and managing our brand's online presence. As the Online Reputation Manager Intern, you will be the primary point of contact for our customers, ensuring seamless order confirmations and providing assistance with queries through call and chat support. Your day-to-day responsibilities will include: - Calling and confirming online orders placed by customers - Offering prompt and courteous support to users via phone and chat - Assisting customers with inquiries related to orders, shipping, returns, and more - Gathering feedback and sharing valua...

As an Expert Support Specialist, you will be responsible for managing complex customer support cases from initiation through resolution. Your role will involve providing expert guidance on product features, functionality, and best practices to ensure customer satisfaction. You will collaborate with escalation and technical teams to resolve high-priority issues in a timely manner. A key aspect of your job will be to document case histories, resolutions, and update the internal knowledge base for future reference. By analyzing support metrics such as case volume, resolution time, and customer satisfaction scores, you will identify trends and areas for improvement. Conducting root-cause analysi...

You are a dedicated and experienced Team Lead for the Document Review Services team at Epiq Global in Hyderabad, India. Your expertise in e-discovery, legal analysis, and project management will be crucial for overseeing document review projects, maintaining quality standards, and ensuring timely delivery aligned with client expectations. Your responsibilities include reviewing documents for relevancy, privilege, and other issues as directed by clients, conducting research on technical and industry-specific matters, drafting reports and findings, participating in QC reviews, creating complex searches, establishing review workflows based on client requirements, managing document review projec...

You will be working as a Senior Specialist - Product Implementation at Bengaluru, handling the Implementation - ME responsibilities at Greytip. In this role, you will be responsible for onboarding customers by interacting with them, understanding their needs, configuring the application accordingly, conducting user training, and providing support for two months after implementation. Your key responsibilities will include acquiring and maintaining a comprehensive understanding of greytHR, building strong customer relationships, providing knowledge and training on product features, handling customer escalations, coordinating with internal teams, and ensuring successful project completion for c...

The job involves making outbound and inbound calls to clients for Records Retrievals or facility. You will also be responsible for calling insurance carriers based on appointments received from clients and contacting insurance companies to obtain status updates. Flexibility to work in any voice-based process as per requirements is essential. Maintaining daily logs and achieving targets efficiently and accurately within client SLAs is a key part of the role. Collaborating effectively in a team environment to support shared goals is expected. Timely communication and issue escalation to seniors when necessary is crucial. This is a full-time position with benefits including food provision and P...

As a Customer Service Representative in our team, you will be responsible for conducting outbound calls to insurance companies to verify customer eligibility. Your tasks will include handling denial documentation and taking further necessary actions. You will also be making calls to insurance carriers based on client appointments. Your primary focus will be on completing assigned tasks and meeting targets with precision and efficiency according to client requirements. Collaboration is key in our team, and you will be expected to work cohesively with team members to achieve collective objectives. Maintaining daily logs of your activities is essential to track progress. Additionally, you will ...

As a Technical Support Representative at our company, your primary responsibility will be to provide technical support and assistance to users through phone, email, or chat. You will be the first point of contact for users seeking technical help, and it will be your duty to troubleshoot, diagnose, and resolve their issues efficiently. In situations where the problems are complex and require deeper technical knowledge, you will escalate these issues to senior technical staff for further assistance. This ensures that all user concerns are addressed promptly and effectively. Additionally, you will be responsible for managing and resolving helpdesk tickets in a timely manner. This involves prior...

We are looking for a Business Analyst to join our dynamic and collaborative Cybersecurity UAM team within our Technology division for a fixed term arrangement for 12 months. Our team supports the UAM transformation which gives staff the access they need to do their jobs from day one in the most seamless way possible whilst mitigating potential risks to Macquarie. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ide...

You are a knowledgeable and customer-focused Support Executive who will be providing technical assistance and support to customers, with a primary focus on Tally accounting software. Your responsibilities will include diagnosing and resolving technical issues, assisting with product usage, and ensuring customer satisfaction. You will need to provide timely and accurate technical support via various channels such as Anydesk, Ultraviewer, TeamViewer, Zoom, phone, email, and chat. Your duties will also involve educating customers on product features, functionalities, and best practices to maximize their use of Tally software. You will be expected to offer training and guidance to customers on s...

The candidate will cover two responsibilities that fall under the Fund Onboarding & Servicing team. The candidate will be responsible for the Document Center (Doc Center), which serves as a centralized document repository for Financial Advisors or Private Wealth Advisors (FAs/PWAs), their teams, and clients to retrieve post-sale Alternative Investments documents. Once the fund managers are onboarded to the Doc Center, the doc review team performs a "maker checker" review of a percentage of documents before publishing them to the Doc Center. The candidate's main responsibility will be to perform the "maker" review of the documents. Job Duties And Responsibilities: - Review assigned documents ...