Designation: Project Coordinator – SaaS & Release Management Job Description: Shift timing : 3PM – 12AM IST Location – Trichy office Must have excellent English written and Communication skills Profile Project Coordinator with experience in SaaS projects and release management. Skilled at organizing releases, coordinating teams, and keeping projects on schedule. Comfortable working in agile environments and bridging communication between technical teams and business stakeholders. Skills and Qualifications: Core Skills SaaS project coordination Release planning & scheduling Agile/Scrum support Tracking deliverables & timelines Writing release notes & documentation Tools: Jira, Confluence, Git/GitHub, Azure DevOps Experience Managed release calendars and coordinated with development, QA, and operations. Supported sprint planning, daily stand-ups, and project reporting. Helped ensure smooth product launches by tracking risks and dependencies. Communicated updates and progress to stakeholders. Location: Trichy office Experience: 2-3 Years
Designation: Customer Success Executive / Manager Job Description: Location: [Trichy] Employment Type: Full-time We are looking for a passionate and proactive Customer Success professional to join our team. The ideal candidate will be responsible for building strong client relationships, ensuring customer satisfaction, driving product adoption, and helping customers achieve maximum value from our solutions. This role involves close collaboration with sales, support, and product teams to deliver an exceptional customer experience and retain long-term client relationships. Key Responsibilities: Serve as the primary point of contact for assigned customers, ensuring their satisfaction and success. Onboard new clients and guide them through implementation and product adoption. Build trusted relationships with key stakeholders and decision-makers. Understand client goals and align our solutions to meet their business needs. Proactively identify upsell, cross-sell, and renewal opportunities. Collaborate with internal teams to resolve customer issues promptly. Track customer health metrics and take action to prevent churn. Gather customer feedback and share insights with the product and leadership teams. Conduct regular review meetings with customers to ensure continued engagement and satisfaction. Skills and Qualifications: Required Skills and Qualifications: Bachelor’s degree in Business Administration, Marketing, or related field. 2–6 years of experience in Customer Success, Account Management, or U.S Client Relationship Management (preferably in IT, SaaS, or service-based companies). Strong interpersonal, communication, and presentation skills. Proven ability to handle multiple accounts and prioritize effectively. Problem-solving mindset with attention to detail. Experience using CRM tools (HubSpot, Salesforce, Zoho, etc.) is a plus. Strong customer focus and ability to manage expectations. Preferred Qualifications: Prior experience in B2B customer success or SaaS environment. Understanding of customer lifecycle management and retention strategies. Data-driven mindset with experience using analytics to measure success. Location: Trichy Experience: 2–6 Years
Designation: Product Analyst Job Description: We are seeking 1+ years experienced Product Analyst with a strong background in the sports domain to join our team. The ideal candidate will play a pivotal role in bridging the gap between business needs and technical solutions, ensuring successful delivery of products and projects in an Agile environment. Key Responsibilities Collaborate with stakeholders to gather, analyze, and document business requirements related to sports-specific applications, platforms, or solutions. Define and refine user stories, acceptance criteria, and workflows to ensure alignment with business goals. Facilitate Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives. Work closely with cross-functional teams, including product owners, developers, and QA, to ensure timely and high-quality delivery. Conduct market research and competitive analysis to identify trends and opportunities within the sports domain. Act as a liaison between technical teams and business stakeholders, translating complex technical concepts into clear, actionable insights. Monitor project progress and provide regular updates to stakeholders. Proposing solutions to mitigate potential project roadblocks. Skills and Qualifications: Required Skills and Qualifications Proven experience as a Business Analyst in IT industry Excellent Communication Strong knowledge of Agile methodologies (e.g., Scrum, Kanban). Excellent analytical and problem-solving skills with a keen understanding of business processes and workflows. Experience in creating and managing documentation such as business requirement documents (BRD), functional requirement documents (FRD), and user stories. Strong communication and interpersonal skills to effectively interact with stakeholders at all levels. Proficiency in tools such as ZOHO Sprints and other Agile project management tools. Preferred Qualifications Familiarity with sports data analytics, ticketing platforms, or fan engagement solutions. Understanding of UX/UI principles for customer-facing sports applications. Knowledge of industry standards and best practices in the sports domain. Location: Trichy Experience: 1+ Years