Job Description Perform pre-call analysis and check status by calling the payer or using IVR or web portal services Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference Record after-call actions and perform post call analysis for the claim follow-up Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, Dental documentation on client's systems, interpret explanation of benefits received etc prior to making the call Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments JOB REQUIREMENTS To be considered for this position, applicants need to meet the following qualification criteria: 1-4 Years of experience in accounts receivable follow-up / denial management for US healthcare customers Fluent verbal communication abilities / call center expertise Knowledge on Denials management and A/R fundamentals will be preferred Willingness to work continuously in night shifts Basic working knowledge of computers. Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. We will provide training on the client's medical billing software as part of the training. Knowledge of Healthcare terminology and ICD/CPT codes will be considered a plus. Here is a brief of our company profile: (www.ispace.com ) iSpace Inc., iSpace is a global company focused on IT services, Business Process Services, Location Based Services, Healthcare Solutions and products. Headquarter at CA, USA. We have a successful track of achievements almost from 2 decades, right from the inception. We have grown over 1000+ workforce and we are proud that our employees have been the major assets to the organization from decades. We are specialized in Healthcare, Enterprise Mobile Applications, Geo-Spatial, Big-Data Analytics, Finance Services, Insurance, Manufacturing, and Entertainment domains; Our commitment to customer satisfaction is reflected in the fact that majority of our clients (fortune 500 Listed companies) base have remained with us for years. We are committed to quality and information security reflected by the fact that we have been awarded with industry standard certifications. We are certified partner(s) and solutions provider in all leading technologies: Microsoft, Oracle, Sybase (SAP) and EMC Technologies.