257 Isp Jobs - Page 5

Join TheRojgaar.com! Design, deploy & maintain network infra. Req: BE/BTech with 1yr exp or Diploma with 6yrs. Skills: OFC, OTDR, audits, RFP, troubleshooting. Apply: https://forms.gle/CPVaq3yxvZMvKQdEA | Email: hire@therojgaar.com | therojgaar.in Travel allowance

Greetings from Optilink Network Pvt Ltd Optilink Network is an IT networking company providing solutions to Internet Service Providers. We are into Fibre Optic - GPON Technology. We have an opening for Network Engineer specialist in PON Technologu and/or MPLS at our Mumbai- Chembur Location. Only Mumbai candidates can apply. Experience: minimum 2 years as Network engineer with hands-on experience in routing protocol or GPON or MPLS end to end configuration. Job Summary: To provide technical support to ISP, Customers, MSOs.and Enterprise customers. Your activities and duties may include but not limited to: Good Knowledge of Network routing Protocols, GPON and or MPLS and or DWDM. Troubleshoot and configure Optilink devices ONU, OLT, Switches and DWDM and provide corrective actions Configuration of L2VPN, L3 VPN, BGP, OSPF, ISIS Testing of new devices which involves routing and switching hands on experience Act asthe technical escalation point of contact for Level 1 engineers Handle escalated and large configuration cases by visiting the customer site within Mumbai or out of Mumbai Key competencies Essential. 2 to 10 years of experience in switches (Juniper, Cisco, etc.) Good troubleshooting experience required Strong industry-based technical aptitude (e.g.TCP/IP and Application layer protocols) Good knowledge and troubleshooting experience on networking protocols (eg. SNMP, Ether channel, DNS, HSRP, Routing protocols like EIGRP, OSPF, BGP etc. and switching protocols like VLAN, Trunking, STP, LACP etc.) Good knowledge of PON Technology GPON, EPON. Good Knowledge of DWDM, MPLS Key Qualifications Essentials Bachelors Degree Or relevant experience & proficiency CCNA Must be Valid and also CCNP in Routing & Switching (Atleast course completed) Website: www.optilinknetwork.com Kindly share resume on hr@optilinknetwork.com for further discussion or refer/forward to your colleagues/friends who might be looking for a job opportunity. Or Apply on:- https://optilinknetwork.com/careers.php Rgds Meenakshi HR - 7045457702

Travel Captive Unit hiring for customer service profile. We are hiring Any Graduate/ Undergraduate with Int. Voice experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal communication skills. The candidate must be staying or ready to relocate to Kolkata. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of US customers via Voice primarily. Desired Candidate Profile Any GradFresher - 32k+ Inc.+Cabs+ Free Meals Experienced- 38k+ Inc.+ Cabs+ Free Meals GDS Training Free of cost Perks and Benefits The maximum salary will go up to 4.5 Lakh With In hand salary - upto 38k+ Inc.+ Cabs+ Free Meals If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact- Kashish- 9899117267

Provide accurate information regarding telecom services, billing inquiries & technical support Inbound Technical support for telecom and software issues of U.K and US customer 24*7 shifts Immediate joiners only Noida & Gurugram Call Aarav@ 7827642775 Required Candidate profile Qualification 12th and above Minimum 6 months of experience in voice process Excellent verbal communication skills with a clear and professional tone Strong problem-solving ability flexible with shift Perks and benefits Both side cabs under 35km . No caps on Incentive

Identify and pursue new business opportunities Understand customer needs and offer tailored IT solutions Stay up-to-date with our products, services, and features Create and present proposals to clients Negotiate contracts and close deals Required Candidate profile 4+ years of experience in Sales/BDM from the telecom industry Excellent communication and interpersonal skills Location - Delhi & Bangalore

Company Type _ FMCG Industry Department - STORE INSIDE SALES (FEMALE PEREFERED) Profile - STORE PROMOTER Criteria - Required the candidates for STORE PROMOTER for Nizambad, Medchal, Nagaram Main Road, Sangareddy, Mehidipatnam and Suchitra Pipeline locations. Salary- 17K-20K NTH+ PF et cetera. Criteria- Candidates should have minimum 12th qualified along with minimum 1 year of experience in any store sales under FMCG/FOOD industries. Contact Person SHIVANI GUPTA -+919870237551 Role & responsibilities

Responsibilities Expert Level Knowledge in Routing and Switching Experience working over SDWAN Products : Cisco Viptela or Meraki or Velo Cloud or SDWAN Fortinet or Palo Alto Prisma SDWAN CCNP (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/xVPN Good troubleshooting Skills Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., CCNP/CCNA Equivalent Certifications must. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution. *Should be comfortable in 24/7 shift. *Rotational shifts, *5 Days working, work from office. *One side Cabs only, must be within boundary. *Excellent Communication required. *Immediate Joiners.

Travel Captive Unit hiring for customer service profile. We are hiring Any Graduate/ Undergraduate with Int. Voice experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal communication skills. The candidate must be staying or ready to relocate to Kolkata. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of US customers via Voice primarily. Desired Candidate Profile Any GradFresher - 32k+ Inc.+Cabs+ Free Meals Experienced- 38k+ Inc.+ Cabs+ Free Meals GDS Training Free of cost Perks and Benefits The maximum salary will go up to 4.5 Lakh With In hand salary - upto 38k+ Inc.+ Cabs+ Free Meals If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact- Mona : 8588832917

Hardware knowledge Desktop, Laptop, Server hardware window 10, Window 7, Mac and Win server 2016 Win server 2016, fileserver Backup (Aaronic and NAS), Firewalls LAN, WAN networking, Konica and cannon printer barcode printer Call @8447732667 Required Candidate profile Knowledge about routers and DLink Wi-Fi IT inventory management Anti-virus K7 Desktop support to users for daily issues Knowledge about ISP, SAP Knowledge about Database MySQL

Travel Captive Unit hiring for customer service profile. We are hiring Any Graduate/ Undergraduate with Int. Voice experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal communication skills. The candidate must be staying or ready to relocate to Kolkata. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of US customers via Voice primarily. Desired Candidate Profile Any GradFresher - 32k+ Inc.+Cabs+ Free Meals Experienced- 38k+ Inc.+ Cabs+ Free Meals GDS Training Free of cost Perks and Benefits The maximum salary will go up to 4.5 Lakh With In hand salary - upto 38k+ Inc.+ Cabs+ Free Meals If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab

Key Responsibilities: Provide first-level technical support and troubleshooting for Internet Service Provider (ISP) related queries and issues via voice calls . Diagnose and resolve technical problems concerning internet connectivity, Wi-Fi issues, modem/router configuration, email setup, and other related services. Guide customers through step-by-step solutions to resolve technical issues effectively and patiently. Document all customer interactions, technical issues, troubleshooting steps, and resolutions accurately in the CRM system. Escalate complex or unresolved issues to higher-tier technical teams when necessary, ensuring timely follow-up. Maintain a high level of customer satisfaction by delivering professional, efficient, and empathetic technical assistance. Stay updated with product knowledge, service offerings, and technical changes specific to ISP services. Background & Skills: Any Graduate or Undergraduate degree. Prior experience in a technical support role, preferably related to ISP or network troubleshooting, is a strong advantage. Excellent verbal communication skills in English and Hindi to interact effectively with customers. Strong technical aptitude and problem-solving skills to diagnose and resolve common technical issues related to internet services. Basic understanding of network fundamentals (TCP/IP, Wi-Fi protocols, routing, modems, routers). Ability to understand and explain technical concepts to non-technical users clearly and concisely. Customer-centric approach with strong listening and interpersonal skills. Flexibility to work in rotational shifts and offs as per process requirements.

Hello, At Reliance Industries Limited, we are committed to driving innovation, excellence, and sustainability across diverse industries. As one of Indias largest and most dynamic conglomerates, we offer exciting career opportunities for individuals who are passionate, forward-thinking, and ready to contribute to our vision of building a brighter tomorrow. We are looking for talented professionals to join our team and be a part of our journey toward shaping the future. Job Description 1. Drive small and medium enterprise business in the assigned territory. 2. Pitch enterprise products and services to prospective customers. 3. Create sales funnel and ensure account penetration. 4. Organize and execute demonstration activities. 5. Achieve defined acquisition targets. 6. Interact with customer and network installation team for delivery. 7. Manage customer relationships and escalations. Experience Required 2 - 5 Years Education Required Graduation degree in any discipline Fixed CTC for Vadodara Location : 4.8 LPA with other benefits. Employee Sub-group Assistant Manager Regards, Namrata Meghani Contact-8799573108 Namrata.Meghani@ril.com

Job TitleNetwork Support Engineer (IP/Ethernet) Experience: 39 Years Industry: Telecommunication / Internet Service Provider Location: Mumbai (Work from Office) Shift: 24x7 Rotational (NOC Environment) Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 39 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian . Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG . Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear incident reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena . Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco CCNA/CCNP , Juniper JNCIA/JNCIS , Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544 , and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills.

Experience in BPO Industry- International only Customer service - Technical support 5.5 days working- Rotational shift and off- 31k CTC Max

Handle incoming customer calls Provide accurate information regarding telecom services, billing inquiries & technical support Engage customers in upselling conversations to promote additional telecom services 24*7 shifts Contact:Aarav@7827642775 Required Candidate profile Qualification 12th and above Minimum 6 months of experience in voice process Excellent verbal communication skills with a clear and professional tone Strong problem-solving ability flexible with shift Perks and benefits Both side cabs under 35km . No caps on Incentive

The Business Domain - Telecom role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Business Domain - Telecom domain.

Were Hiring Telecom enterprise sales Specialist! Looking to add a driven and experienced End To End Telecom Sales professional to our growing t team! Role: Telecom Enterprise Sales B2B Experience: 2+ Years (Preferably in Telecom Like Network, MPLS, ILL, Cpaas, IOT, Cloud Services, Data center, Cyber security, Cloud, Security Sales) Location: Noida Join Time: Immediate joiners preferred Work Location - Noida 62 Near By Metro station Job Responsibilities : Engage with identified Enterprise/SMB accounts provided by Telecom in India region with ability to work in a complex environment. Demonstrate a high degree of knowledge of the clients products (Network, Cloud, Security & Unified communication), license/services offerings, and software etc. Account Mapping in terms of Decision makers and influencers for defined product line of Telecom Convert campaign leads into sales opportunities through tele contact with customers. Interact with internal stakeholders to get the leads accepted, or understand in case it is not accepted and plough back the learnings. In case the lead is in Nurture, follow the same through different nurture Engines. Build and maintain relationship with key decision makers within assigned accounts with documented account plans Identify priority accounts and connects with them through the appropriate communication channels to determine budgets and timelines. Establish and successfully build a network with specialists and sales/service advisors Qualify and examine opportunities and create accounts in CRM tool. Preference in Promoting and selling the extensive product & service portfolio Build, develop and maintain excellent relationships with clients & customers Ensure full customer satisfaction, maintaining a high level of service at all times Escalate customer queries to respective stakeholder and get it to closure. Candidate Profile 1-7 years of experience in B2B enterprise soNetwork, MPLS, ILL, Cpaas, IOT, Cloud Services, Data center, Cyber security, Cloud, Security sales or demand generation roles. Excellent communication skills for effective client engagement at all levels. Sound exposure of products (Network, MPLS, ILL, Cpaas, IOT, Cloud Services, Data center, Cyber security, Cloud, Security & Unified communication), license/services offerings, and software etc. More Detail call Umesh - 7497050879 Mail Us Cv -Umesh.k@denave.com If you or someone you know fits the bill, let’s connect! DM me or send your resume to umesh.k@denave.com

Travel Captive Unit hiring for customer service profile. We are hiring Any Graduate/ Undergraduate with Int. Voice experience. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal communication skills. The candidate must be staying or ready to relocate to Kolkata. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of US customers via Voice primarily. Desired Candidate Profile Any GradFresher - 32k+ Inc.+Cabs+ Free Meals Experienced- 38k+ Inc.+ Cabs+ Free Meals GDS Training Free of cost Perks and Benefits The maximum salary will go up to 4.5 Lakh With In hand salary - upto 38k+ Inc.+ Cabs+ Free Meals If you are meeting the above requirements. Then please please call our recruiter. Click on Apply NOW Tab Contact- 9811770437 (Vanshika)

We are seeking a highly experienced and dynamic Head of B2B Sales to lead our corporate internet solutions division, focusing on leased lines, Wi-Fi, and internet solutions. The ideal candidate will have a strong background in B2B sales, Required Candidate profile Bachelor’s or Master’s degree in Business Administration, Sales, Marketing, or a related field. 8+ years of experience in B2B sales, 3-5 years in a leadership role within the telecom or ISP industry.

Education : B.Tech/M.Tech in ECE, CS, EEE Notice Period : Immediate to 3 months Key Responsibilities : - Design, develop, and maintain camera driver software for embedded systems. - Port camera drivers to various hardware platforms and operating systems (Linux). - Optimize camera driver performance for low-power and high-performance scenarios. - Develop and integrate image signal processing (ISP) algorithms into the camera driver. - Work closely with hardware teams to ensure optimal camera module integration. - Troubleshoot and resolve camera-related issues. - Stay updated with the latest camera technologies and industry trends. Required Skills : - Strong proficiency in C programming language. - In-depth knowledge of Linux kernel and device driver development. - Experience with camera hardware interfaces (MIPI CSI-2, parallel interfaces). - Understanding of image signal processing concepts (noise reduction, color correction, etc.). - Familiarity with camera ISP pipelines and tuning. - Experience with debugging tools and techniques. - Good problem-solving and analytical skills. - Strong communication and teamwork abilities.

Handle incoming customer calls Provide accurate information regarding telecom services, billing inquiries & technical support Engage customers in upselling conversations to promote additional telecom services 24*7 shifts Contact:Aarav@7827642775 Required Candidate profile Qualification 12th and above Minimum 6 months of experience in voice process Excellent verbal communication skills with a clear and professional tone Strong problem-solving ability flexible with shift Perks and benefits Both side cabs under 35km . No caps on Incentive

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution

Role Network Engineer Do - Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. - Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). - Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. - Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. - Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. - Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). - Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. - Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. - Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. - Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Network Data Admin.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution Mandatory Skills: Cisco Firewalls and VPN. Experience5-8 Years.

Responsibilities Administration and Management of Wipro LAN & WAN (Network Domain) across globe as a part of Global Network Project Implementation Team based on the Projects assigned. Implementation and configuration of Network devices which consists of Routers, Switches, NMS Tools & Wifi Devices from different manufacturers (Mainly Cisco & some cases Avaya / Brocade, etc.). Configure / Implement Network Devices as per the hardening Guidelines & as per particular Project requirement. Troubleshoot Network & Security related problems in a particular Project based on the Project scope defined. Implementation of Network Infrastructure for new Offshore Development Centers (ODC) with appropriate security levels and redundancy as per the ODC requirements. Implementation of Network Infrastructure for new Enterprise Projects with appropriate security levels and redundancy. Implement ODC setups with connectivity varying from MPLS Connectivity, Client to site VPN, Site to Site VPN (Router based). Handle implementations in project movements within Wipro locations, Point to point link establishment, Network infra for new Wipro locations including LAN/WAN/Internet Architecture etc. Coordination with ISP, clients and onsite technical teams for P2P, MPLS, VPN and other links for new implementations and troubleshooting connectivity issues. Validating the technical feasibility of the network design plans for customer/Enterprise networks submitted by the design team and provide appropriate suggestions as required. Knowledge & exposure on (not limited to) NMS Tools, Routing Protocols such as OSPF, BGP, etc., MPLS Configuration (VRF Config), Switching Protocols, STP, QoS, etc. Execute the implementation per the standard ISO (20000 & 27001) and Wipro IRMC guidelines following incident, change and capacity management procedures followed in Wipro. CCNP Equivalent Certifications with around 5 years experience. Should be able to Multitask & involve in multiple projects at a time. Take lead and participate in S0 calls and Outages till resolution