Systems Engineer - IT Service Management Infosys BPM Limited

2.0 - 6.0 years

0 Lacs

karnataka

On-site

You should have more than 2 years of relevant experience in IT Asset Lifecycle Invoice Management processes. Being experienced in day-to-day Asset Management Expense Management related activities is crucial. It is essential to possess a strong knowledge in all areas of Hardware Asset Management (HAM) and Expense Management. Excellent written, verbal, and presentation skills are required for effective interaction with both internal and external customers. Your responsibilities will include managing the IT hardware asset portfolio to ensure risk control, cost management, governance compliance, and performance objectives are met while maintaining company policies and processes. Your key responsibilities will involve managing a team of IT Asset Specialists, planning and implementing IT hardware asset lifecycle strategies, advising Procurement and IT Operations on procurement strategies for IT hardware acquisition, and serving as an IT hardware asset management subject matter expert. You will also need to optimize the usage and cost of IT hardware deployments, manage the acquisition, deployment, utilization tracking, security, and final disposition of IT assets. Flexibility to work in different shift timings and coordinate with various teams across different geographies is essential. Experience in handling IT audits such as ISO20K, 27K, etc., and compliance management in IT Asset Management and Invoice Management is required. Extreme attention to detail in all aspects of work is necessary, along with the ability to understand and interpret KPIs, SLAs, and other IT service performance metrics related to Asset Lifecycle Management to perform within the contract requirements. In addition, you will be responsible for IT Asset Lifecycle Invoice Management processes. Preferred Skills: - TIG->Standard TIG,

Posted 1 month ago

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Subject Matter Expert - IP (Immediate joiner) Agility Human Resource Management Services

10.0 - 16.0 years

25 - 27 Lacs

Pune

Work from Office

1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas (Max 5) Manage, troubleshoot & restore faults across multi vendor multi technology IP networks Able to understand the overlying services Voice, Data and other services and their architecture Able to manage ISP and CORE IP network Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K 3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5) Competencies Description Technical skill evolution: Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP Should have knowledge of routing and switching protocols like BGP, ISIS, Data centre technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc. Should have strong knowledge of IP Network Architecture with services Excellent Communication and Coordination skills, confident and structured when dealing with conflict Experience in managing major incidents with good understanding of business and service impact. Demonstrate effective stakeholder engagement Operational Skill: Able to handle multiple outages at same time with coordination with relevant stakeholders Strong interpersonal & verbal communications with good written skills. Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused Able to take responsibility and motivate team members in difficult or stressful situations Digital DNA Should identify automation opportunity and implement it. Process enhancement Should understand industry standard process and framework like ITIL & ISO. Should be able to improve and implement the current INM process Familiar with ISO 27001 & the process of ISO 20000 audit and compliance Always follow HSW rules Core Competencies, Knowledge Professional Qualifications Candidate must possess engineering Bachelors Degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent Must have foundation qualification in ITIL V3 4) Key Performance Indicators Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services Ability to work independently with a significant attention to detail & Ability to work under pressure. Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability, Good problem solving techniques and Customer focused

Posted 2 months ago

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