Service Engineer (Machine tools) RC Project Consultancy

4 - 9 years

5 - 12 Lacs

Jamshedpur, Rajkot, Jaipur

Work from Office

Roles & Responsibility Execute the commissioning/ breakdown of Products within the framework of Tools policies and guidelines Resolving of Customer complaints & maintenance of customer files. Follow up of pending calls by juniors & online support to Juniors & customers Updation of service activities in CRM. Generation of revenue through AMC and managing the same. Maintenance and calibration of measuring & control equipments and spares management. Organize receivables and commercial documents against invoices. On job training to juniors. Adherence to ISO process, coordination with other functional departments, Principals and customers. Generation of revenue through VAS Facilitating customer training at Principals and tech Centre. Conducting of Quality Systems Audits. People Management: Establish accountability and ownership towards achievement of deliverables against the plan Responsible for management of direct reports which includes performance management and skill enhancement activities Provide coaching, direction and leadership support to direct reports / team members in order to achieve business results MIS & Reporting: Responsible for providing data for MIS to the Branch Head To carry out service activities, as per the allocation, Customer's requirement and Organisation's processes.

Posted 2 months ago

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