4 Iso 20K Jobs

Job Description: As an SM Service Quality Assurance consultant at Ernst And Young LLP, you will play a crucial role in contributing to EY's strategic initiatives through continuous improvement and focus on portfolio operational stability, building a continual improvement culture, operational standardization, and optimization of business processes. Your expertise will be instrumental in identifying existing problems within portfolios, driving relevant change methodologies such as Design Thinking, Lean, and Agile, and ensuring strong implementation of Business Relationship Management to align with market-driven best practices. You will be responsible for managing end-to-end service management activities for the portfolio, meeting defined SLAs/KPIs/performance targets, and communicating with key stakeholders to share important learnings and best practices. Additionally, you will provide overall practice guidance to consultants and portfolios in areas such as Incident, Problem, Service Knowledge, Transition, Service Catalogue, Service Request, and Change Management. With over 12 years of experience in Service Management & Quality Management, you will drive initiatives using industry best practices and tools, enforce a culture of continual improvement, and lead improvement projects for portfolios. Your role will involve utilizing ISO 20K, Six Sigma Black Belt, DMAIC methodology, and Quality System Management to ensure effective service management processes and services. In this position, you will demonstrate consulting, creativity, critical thinking, project planning, and attention to detail capabilities. Your strong analytical mindset, logical thinking capability, and expertise in tools like Microsoft PowerBI and ServiceNow Reporting will be essential in driving service excellence and improving customer perception. You will also be responsible for defining and rolling out a balanced scorecard for the engagements you are aligned to. As an SM Service Quality Assurance consultant, you will have the opportunity to engage with senior executives, negotiate complex issues, drive analytical solutions, and lead activities using tools like Microsoft Office products, SharePoint, Yammer, and Microsoft Teams. Additionally, you will oversee the SM Service Assurance and Quality Management, SM Portfolio Consultant lead, and provide staff oversight, including hiring, setting objectives, coaching, and counselling for improvement. This role requires a minimum of 3 years of college education or related work experience, approximately 12+ years of experience in technology operations, Quality Management, and Service Management, along with certifications such as ISO 20K, ITIL V3 expert, V4 MP Certification, and Six Sigma Green/Black Belt. Your dedication to building a better working world aligned with EY's values and commitment to creating new value while building trust in capital markets will contribute to shaping the future with confidence and addressing pressing global issues. Join EY to be part of a globally connected powerhouse of diverse teams and help build a better working world.,

You should have 12-15 years of experience in the roles of SQA, SEPG, and Metrics Function. Your skills should include expert knowledge of CMMI SVC & DEV, ISO 20K and ISO 27K, ISMS, PIMS, HIPAA, Software Quality Assurance, Process Improvement & Definition, Data Privacy - GDPR & Six Sigma Green/Black belt would be an added advantage. Your expertise should include experience in implementing various improvement standards like ISO, Models like CMMI SVC/DEV model till Maturity Level 5. It would be an added advantage if you have performed the ATM role in at least one CMMI Appraisal. You should have experience in implementing ISO 20K & 27K, PIMS, Data Privacy standards and managing, conducting & reporting internal audit results. Your responsibilities will include process definition, process implementation & facilitation, process implementation reviews, metrics data collection, analysis, and creation of process performance baselines & models, status reporting. You should be familiar with tools/applications such as JIRA, Azure DevOps, ServiceNow, Minitab, Crystal Ball, Process Model, etc. Your soft skills should include fluency in written and verbal communication in English. You should have people skills like understanding, approachable, a coach mindset, self-starter, and go-getter. Additionally, you should be well-versed with MS Word, MS Excel, MS PowerPoint, and other apps like Visio.,

Role Process Consultant Quality Management Group Responsibilities Provide guidance and support to project managers in implementing quality management frameworks, estimation techniques, and high maturity solutions, facilitating continuous improvement initiatives. Drives project and account-level initiatives leveraging an understanding of Quality Management Systems, ISO standards, and CMMI practices. Plans and execute process health checks against relevant standards such as ISO 9K and ISO 20K. Plan and execute assessments on transition progress and agile maturity, ensuring alignment with organizational and customer objectives. Conduct gap assessments, perform comprehensive data analysis at project and account levels, establishing baselines and providing actionable insights and recommendations to drive continuous improvement efforts. Facilitate project teams for external audits. The Role offers An opportunity to be able to learn multiple project types and execution models. End-to-end exposure to project lifecycles Opportunity to interact with multiple groups within the organization. Opportunity to support organization initiatives E.g.: Testing new application roll outs. Essential Skills 5+ years of experience in Quality Management Function in IT projects Possess expertise in software engineering and project management principles, with a comprehensive understanding of industry standard SDLC, Agile, and ITIL frameworks. Possesses sound knowledge in Risk Management and Estimation techniques. Possesses a thorough understanding of software metrics, enabling the effective measurement and analysis of project performance. Exposure to High Maturity Practices enhances proficiency in this area. Ability to communicate ideas clearly and concisely, both verbally and in writing Self-driven and motivated individual with a collaborative mindset, capable of effectively contributing within a team environment while taking ownership of individual tasks and responsibilities. Essential Qualification Formal training and certifications in CMMI, ISO, ITIL, etc.

Greetings from Zensar Technologies, Pune. Job Description 1. Quality & Delivery Assurance for Client projects 2. Enable Project Managers with processes and work aids for effective delivery/service management 3. Mentoring Project Managers on best practices from ISO and CMMI frameworks 4. Responsible for early alerts regarding project/service risks to Senior Management 5. Reporting to various leaderships What's this role about Associate will enable projects to follow standard lifecycle frameworks, review their processes implemented and perform sample checks, carry out risk based assessments, publish reports, support team on quality assurance. Facilitate improvements and corrections as and when necessary. Here's how you'll contribute: You'll do this by: 1. Quality & Delivery Assurance for Client projects 2. Enable Project Managers with processes and work aids for effective delivery/service management 3. Mentoring Project Managers on best practices from ISO and CMMI frameworks 4. Responsible for early alerts regarding project/service risks to Senior Management 5. Reporting to various leaderships Core Skills: 3-6 years of experience in Quality and Delivery Assurance Understanding of any of Delivery Lifecycles ASM, Agile, Package Implementation / Upgrade. Exposure to DevOps, Cloud preferred Risk based delivery audits Project / Delivery background experience preferred Strong team work capabilities Assertive Communication, Listening skills & Interpersonal skills Desired Skills: Exposure to ISO 9K, ISO 20K and CMMi for SVC preferred