Job Title : Sr. Sea Export Customer Service Experience: 3 plus years Budget: 6 LPA Maximum Qualification: Any Graduate Location: Baroda Job Description: Serve as the primary point of contact for clients, providing timely and accurate information regarding their shipments. Address customer inquiries and resolve any issues related to export shipments, ensuring high levels of customer satisfaction. Coordinate the export process for both ocean and air shipments, from booking to final delivery. Collaborate with internal teams, such as operations, sales, and documentation, to ensure all shipment requirements are met. Schedule pickups, track shipments, and ensure timely delivery in accordance with customer requirements and industry regulations. Prepare and review export documentation, such as bills of lading, airway bills, AMS, ISF, Manifestation, VGM and review commercial invoices, and packing lists, ensuring accuracy and compliance with international trade regulations. Should have experience in handling DG shipments. Ensure compliance with customs regulations, export laws, and other relevant policies for both ocean and air shipments. Liaise with customs brokers, carriers, CFS, Surveyor and other stakeholders to facilitate smooth clearance and transport of goods. Monitor shipment status and provide regular updates to customers and internal teams. Maintain accurate records of all export transactions and generate reports as needed. Proficiency in Microsoft Office (Word, Excel, Outlook) and experience using freight forwarding software systems. Responsible for sending DSR, MIS report and review the shipments on monthly, Quarterly, Half yearly and Yearly basis. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple tasks simultaneously Contact Details : vishupriya.a@cielhr.com / 99438 28030
